I initially spoke with one of their customer service representatives on May 9, 2011, about our experience with their St. Louis Park, MN, store (#624), who in turn spoke with Sarah, the manager of this store. I had already spoken to her many times regarding this issue. We had been waiting for more than a month to receive our eyeglasses and there was still no indication (or even a guess!) as to when they will be ready. Sarah has been polite and professional during this ordeal, to her credit, however, the fact remains that after paying Vision World $468.11 on April 9, 2011, we still have nothing to show for our money.
She offered to discuss some type of compensation which I thought was putting the cart before the horse.
At this point, we're not sure we'll ever receive the ordered glasses so how could we even discuss compensation? She mentioned a full refund - but the reason we ordered the glasses when we did was to have them for our vacation in Las Vegas next week (I can't read small print) and with a full refund we would have been without the nearly $500 we paid or the ordered glasses for this past month. So here we are, out $500 and using old prescription glasses through no fault of our own except for the fact that we decided to try Vision World's product and service- in hindsight, a dreadful decision on our part.
