EcoQuest Reviews

The worst air purifier company. I’ve been a distributor for 35 years. The past year the customer service has been so bad. I had air purifiers that were not working when I got them. It took them six months to replace them and they replace them with air purifiers that did not work. When I called them up on the phone, they told me they would give me a 50% discount on any other air purifiers I wanted to purchase. They would not let me return the Air purifiers that they sent to me. That did not work at all. Horrible horrible service. I spent months trying to get returns Done. They have no integrity. They will never step up to the plate and take care of you. The way of company should and the way the company used to be. I would not have been a distributor for 35 years unless their customer service, their products and returns were taken care of on a very high level. A five star level so next time you’re looking for an air purifier find one from another company.

Dear EcoQuest Team, I am writing to express my sincere appreciation for the excellent service I recently received. After experiencing a recurring fuse issue with my year-old air purifier following a bulb replacement, I contacted your customer service team. I was informed that my model is no longer serviced, and I was offered a brand-new replacement. When I asked if I could switch to a different model that I preferred, your team was happy to accommodate my request, and the new unit arrived the very next day. I am extremely impressed with your efficiency and commitment to customer satisfaction. I would highly recommend EcoQuest to anyone looking for quality products and outstanding support. Best regards, Angelia **

I have been asking for a supervisor to get in contact with me for weeks now about my refund for a botched order from this company (ECOQUESTAIR) with no help. This company sucks and I will not be purchasing from it again, nor advising other people to purchase from this company as well.

I’ve been using the EcoQuest ozone blaster in my privat home for a while now and honestly it works amazing. It gets rid of stubborn smells that just never wanted to go away before and the air feels a lot fresher and cleaner after every use. Mold used to be a real problem in some damp spots but since I started using the blaster it just doesn't show up anymore. I also use the EcoZone from EcoQuest in the bathroom and it’s kinda my small everyday helper. It removes bad smells pretty fast and keeps the place feeling nicer without me doing much. The device is small easy to handle and surprisingly strong. Overall EcoQuest stuff really improved the air in my home and I definitely recommend it for anyone who wants simple and effective odor and mold control.

We needed an intentional gift for my newly wedded cousin and a friend came up with Ecoquest purifiers as a gift, and that choice of gift was perfect. We bought her the Breeze 2 and also the smaller units for her laundry room and bathroom and she totally loves them.. She says the smell from the unit which come off as fresh rain helped her during her first trimester. We bought that unit in in year 2020 and it still serves till date.

Great product! Excellent service! I love the Breeze 2, which we’ve had for over six years. I recommended these units to my church group and they love them. My neighbor has the new Fresh Air purifier (which has the schedule timer). EcoQuest should include this feature in the Breeze 2 also, maybe I’d buy a couple more units when they’re on promo.

I recently bought the Voyager air purifier for my car, and I’m honestly amazed at how well it works. My car used to have that stubborn smoke smell that just wouldn’t go away, no matter what I tried - sprays, fresheners, cleaning... nothing worked for long. After installing this purifier, the difference was noticeable within a day. Now there’s absolutely no trace of cigarette odor - just clean, fresh air. It’s quiet, compact, and looks great on the dashboard. Shipping was fast, the setup took less than a 5 minute, and it started working immediately. I’m really happy with this purchase - it exceeded my expectations. I’m even thinking about getting another one for my wife’s car, because she loves how fresh mine smells now. Highly recommend the Voyager if you want a real solution for car air quality!

I bought an Ecoquest FreshAir purifier with ozone several years ago, and it’s been one of my best home purchases. It’s the only device that truly eliminates pet odors, not just masks them. The air always feels fresher and cleaner after running it for a while. Maintenance is simple; I clean it twice a year, and it keeps working like new. After all these years, it still performs perfectly, which speaks to its quality and durability. I’m so satisfied that I’m planning to buy a second unit soon.

I purchased new filters for our air purifier and there was no mention that they were back ordered. I only learned this after checking on my order after two weeks. At that time, they said it would be another four weeks. I waited and then checked again, at which time I was told it would be a couple more weeks. After complaining, they "magically" appeared a few days later but these are not the air filters I was expecting, or had previously used. They are some type of material that someone cut, very crooked and definitely NOT purifying the air. We would have the same results with a paper towel. No instructions, just shoved in a zip-lock bag. This company is horrible.

I purchased the first one of these many years ago. It was wonderful! Lasted many years, when it needed service, they took care of it quickly. That one finally gave out. Got a second one. That one only lasted about two years. When it started having issues the only thing they did was send me expensive replacement parts that did not resolve the issue. Stupidly enough, I purchased a third one - by the way they are very expensive - only because the first one completely eliminated my husband's cigar smoke. The second and third did not do such a good job. Third one gave out and I cannot get any response from this company. Do not waste your money or time.

DO NOT BUY FROM THEM! This is a SCAM!! I bought 7 Air Purifiers almost a year ago (over $4000), I only received 1. After 6 months they offered a refund that never happened and they stopped responding to emails or phone calls.

Removes absolutely all odors. Neutralizes cigarette and any other smoke. Breaks down dust. Does not require additional investment. If used improperly, there is a slight smell of ozone, although this does not bother me.

The air purifier removes odors well, if the ozonizer is working, the same result is achieved with a conventional pass-through ozonizer with a UV lamp inside, or just an open-type zirconium lamp, but it definitely requires ventilation. Ozone is harmful. And this is a small Disadvantage: The smell removes well, but with the included ozone, without it - not very quickly.

About 3 months ago we purchased an air purifier from this company - they immediately charged our credit card over $500 but then the problems started. They never shipped the item to us and every time I contacted them the answer was always the same: they promised the item would arrive within days which never happened.

No return emails, no return phone calls, Charged of $600 and no products received! Very disappointed. I love the Vollara products and decided to go they EcoQuest. Bad idea. I am contacting my cc company for a full refund.

Since the time we install Air Purifiers Fresh Air unit in our kindergarten, absence of children due to illness, according to data of attendance bigger than 75%, During the outbreak of cold during last year we had only 25 to 30 kids in 3 week period. In this year for the same period of time, only 5-10 kids were absence. The difference in the quality of air in kindergarten was noticed by both employees and parents of children.

Bought this air purifier Breeze 2 from this company. Delivery time was fast. This was our second air purifier for the same model. First, we placed the unit in the head of the office. He smokes a lot and this air purifier helps to fight the smell of nicotine. The second air purifier will be placed at the allergic house as it copes with pollen and smoke.

We have been using it for about a month, we are completely satisfied with it, we have 3 bedroom apartment. The air became different, if you more often ventilate and turn it on, the climate in the apartment is generally perfect. We will be buying one for our parents too. Advantages: Well cleans and eliminates odors. The air has become completely different. Well-being is much better. Of this price category we advise to choose Ecoquest, Others may have more features, but no Reliability.

Before purchasing, I've read a lot of reviews, both positive and negative. For long-time doubted the need for purchasing but still, in the end, bought the unit. I DONT have any objective control devices for the Ionic composition of the air. But after turning on the ionizer, after a while, the air in the room became softer or something, This is difficult to explain but it feels very good if you move from room to room. At first, seemed that the windows were open, but it was surprising that there was no temperature difference, later I realized that the windows were closed and the freshness effect was not caused by street air but by the ionizer. We don't turn the ionizer off at all as its purifiers the air in the house.

I know Ecoquest since 2010 when I bought my first device. It was a classic model. Simple but effective air purifier. But the way company managed customers was horrible at that time! I think mostly, because they were a global network. And you wasn't able to find anyone responsible for support and doing it in right way. I use to have a lot of issues with the support guys for spare parts and service back in 2012-2013. Have to say that I like the technology they use. You can't find similar no filter system among thousands offers even now after years... I've got my Fresh Air from Ecoquest purifiers website. And I'm glad to notice that things been changed. They got right approach to customer, good price and full support. Can't complain now... And if you think to get one, I would recommend.

A long selection of air purifier is finally complete, the result exceeded expectations. This machine are powerful enough to clean the air in your house, quiet enough for you to sleep near it in a bedroom, and not so expensive like other branded air purifiers. That it’s reason to place several throughout your home. Ionisation is good for removing fine particles such as dust and smoke. Works fine. Thanks.

Do not do any purchasing from this company. They do not stand behind their product. I purchased RCI cells from this company to replace the ones that burned out in my air purifier. They lasted two months. I requested replacements. It’s been six months and I’m still waiting. I’m getting continuous run around. "We’re looking into it." "We’ve lost your products." Don’t waste your time and your money. I’ve spent over $800 with this company.

They took $239 out of my credit card and never delivered the machine. I would not recommend this company to anyone. I have no idea how to get my money back. Complete thieves. Stay away from this company.

Thank you very much dear EcoQuest for your fast and friendly customer service. It has been a long time since I have had such wonderful experience. I received your email with coupon right away and it did apply 20% discount to my order.

Honestly, I did not expect anything extravagant from this cleaner, because of its price, compared with the other firms, was much lower. But in the end I was pleased with the purchase. The cleaner is quite good, the area in my room (259 sq ft) clears the room very well, plus it doesn't produce any noises.

Thank you for taking my old unit as trade-in and recommending the new Breeze 2. Much better air purifier than my old one which actually served me more than 20 years. I bought it when you were Alpine in the 90's and was very happy until it finally quit on me. Hope this new unit will do another 20 years of great service! Thanks again!

Thank you for recommending the new classic Hepa of yours. Much better than my old Classic XL-15, quieter and stronger, too. Will recommend to friends and family. God Bless and keep up the good customer service!

I have bought a refurbished Fresh Air, but they did not have one, so they sent me a brand new one with no additional money. Unit came in 5 days and works great. Very friendly customer service! Will buy again!

I Loved my original Ecoquest fresh air unit, purchased in early 2004. It Stopped working a few years ago and I found Ecoquest online and sent unit in for repair. They called me back saying that was unrepairable but they would sell me the top-of-the-line current unit for around $450 and they would credit me what I paid for the repair. So I took them up on that, and the unit never worked quite like the original. Then recently I noticed that it’s not working at all and I did some more research and found out that Ecoquest had been sold to a company by the name of Vollara in 2009 and has all the right to sell the old Ecoquest units. I did not find that out until a few days ago. My unit says made in China and I believe it’s a bunch of junk. I believe the company calling themselves Ecoquest is a total scam. Do not buy from ECOQUEST. Vollara is the one selling the original wonderful units. I’m just gonna throw my unit away and chalk it up to experience.

I would like to recommend the new Breeze 2 model I have just bought from Ecoquest & Alpine Air. This machine produces better air than all other purifiers I have bought before. Specifically the softness of the ozone that this machine generates. It is much softer than other units I've had and my wife is finally fully satisfied with this purifier. Thank you very much for developing and recommending this new model!

The machine (Alpine Living La-1500 v2.0) was bought less than a year ago when I sent it back for repair on the machine that had a 3 year warranty. Was told the machine was so gunked up voided my warranty and wanted to charge for repair. I would have never bought this machine if I saw the back that only had a metal plate. All and anything would get sucked into the machine that caused that prob. The way the machines are manufactured now have no filter in the back of the machine to keep this from happening. Their fault not the consumers.

I've used a unit for at least 15 years and have had no issues. It helped with my allergies. I put under my sheet for a few hours as instruction back when I used powder detergent and it took out detergent that was in my sheets. I had no idea that the detergent could stay in the fabric until then. I love my Air machine. I had sinus issues for years due to allergies and due to smoking. I knew my sinus issues were better after having the unit. I quit smoking and still have the unit and my allergy symptoms are much better. As far as mucous issues, I will probably always have those issues after smoking for over 40 years. My allergy symptoms are so much better. I recommend them, but don't forget to use your unit correctly and keep it cleaned.

I have had a Alpine Air for over 10 years so I thought it was time to update. I received a email that I was able to trade in my old unit. When new one arrives it's made in China and a cheap knock off of the ones made in the USA. No return label and the credit card was charged immediately. Contacted company to get return label. They informed me I would have to pay for return and if not package like they sent it I would not receive all my purchase price. This company is a scam. Make sure it's made in the USA not China. Buyers beware.

Ecoquest Vollara - This is my second time I buy this. The first time it work great for maybe 2 years and then stopped working. I called Ecoquest and for some money they change it for the newer model. It stopped working and I didn't call right away. And when I called my warranty had exceeded maybe 4 months. They said I had to replace for a new one. They won’t even fix it or anything. Once the warranty is passed throw it to the trash. Is worth 0 Dll. They won’t even repair it.

I don't know why there are so many complaints about these wonderful machines. Me and my wife purchased 4 units for our 3800 sq. ft. home in 2001. At the time my son was still with us and he had asthma real bad. He get sudden attacks all the time being that we lived out in rural Pennsylvania, where there is just tons of airborne pollen and what not. So once we got our units delivered and he helped me set one up in his room. I put one in our bedroom and one in the kitchen. I swear, my life was saved that day. You know, my son was getting those attacks but once we fired up those ozone blasters the attacks went away. For about two weeks he didn't get one. But as soon as he'd walk out of his room or out of a room that had the optimal ozone level produced by these glorious machines, he'd sometimes fall right to the ground, unable to breathe. I seen how the machines were keeping him alive.

What a waste of time and money purchasing this unit. I have called numerous times, they act like they care but there is no follow up... I really am wondering if they are still in business... I threw the unit out, tired of no response.

I bought a unit from Ecoquest in 2014 that started showing problems right after the warranty expired. In order to try and save $170 on a "repair" and sending the heavy and very expensive unit back to them we requested that they refund us for a part that we bought that ended up not being the issue. Since we requested the refund past the 30 days they ignored the fact that we shipped the part back and when I called to follow up I was reprimanded by the General Manager screaming at me just now on the phone. I have never experienced such disgusting customer service and this company is clearly a total scam. They referred me to call the "original" manufacturer and when I called the place told me they have nothing to do with this company. They do not back up their products, don't answer their phone or emails and are nasty.

Do not, I repeat, do not send money to have your unit repaired. Their website says it takes 4 to 6 days for the repair service and it has been 3 1/2 months and they will not respond to emails or phone messages. They will never answer the phone so you are forced to leave a message. After reading the reviews about their products (mine was a "Fresh Air") they aren't worth the money to repair them anyway. Mine was a gift and I am so glad I did not make a purchase of one of these over rated, overpriced pieces of **. I am out $169.00 for the repair service and roughly $40.00 to send the unit to them. I wish that I had done a little research before I sent them the money but maybe I can save someone else. At this point all I really want is a refund of the repair service charge.

I had problems getting reliable repair parts for these air purifiers. I ordered 2 replacement RCI cells for my own units that I used in my home. I received parts that were damaged and broken. I sent them back and asked for a refund. They called me back after receiving the broken parts and said that they tested them before sending them to me and that I must have broken them. I tried to explain to them that I did not damage the parts. They basically called me liar and said they would not refund me. So that was $120.00 down the drain. I read articles about the health concerns of ozone at ground level. This got me wondering about the ozone produced by these air purifiers.

Several years ago, someone contacted me about air purifiers and said that they were with this company called Ecoquest and that they were making a very good income by selling these products. I contacted the company and wanted more info on the company and their products and was put in touch with a Ecoquest dealer in California. He took my info and my address, then about three weeks later, a very large shipment of air purifiers, weight loss supplies, and other products were placed on my porch. NO paperwork was signed, just products dropped on my porch. Then the company sent me a bill for $3000.00 for merchandise that I never even ordered!! I declined to pay the bill since I had NOT been the one who ordered it to begin with.