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Barbara writes:
I was such a tough customer. I wanted the most bang for my buck and the trimmings too. I bought a Compaq and then about a week later there was an ad in the paper for a better Compaq for the same price. Not only did Office Max agree to exchange the computer but helped me with the first one getting it in and getting the one back to my car. They were polite, friendly and did seem to notice my frivolous nature. A service rating for them.
A little over
10 weeks ago I purchased a Hewlett Packard n 8560c PC and over that period I had many problems with it including
not being able
to turn it on or off, hanging when put on standby, and a loud
popping sound when
trying to boot it up.
I spent hours
searching HP's community
forum and at least four lengthy long distance phone calls to
tech support. I
was very upset that it was costing me so much for the calls
and the problem
never was fixed totally. On my last call I was told that hard
drive was probably
defective and I would have to ship it directly to them to have
it fixed.
This option
would have left me with no computer. At that point I
was stuck with probably $50 to $75 worth of phone bills and
still had a computer
that didn't work.
So much for
the bad guys. The saving grace in the story
was that I purchased it from Office Max. When I called the store
and asked them
what their return or exchange program was, I was told that it
was normally 14
days on electronics.
I explained
the situation and that I had bought
it 10 weeks earlier. They were very helpful and let me return
the computer for a full refund or exchange.
This was the
third computer I've purchased
from Office Max over the years so when I started shopping for
the computer I checked
all the ads and visited four other stores before going to Office
Max. As they advertised, they matched the lowest price from
the other stores.
This not only got me a great deal but left me with the satisfaction
of knowing that
the store I bought it from would stand behind their merchandise,
even if the manufacturer wouldn't.
When I left
their store I had a
brand new computer that so far has worked flawlessly. They have
always treated
me well and were quick to remedy any problems that come up.
I have recommended
them to many people and would like to see them get credit for
their great service and friendly help.
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