Bed Bath & Beyond Reviews

I ordered a beautiful white vanity with gorgeous marble top and white sinks. Not what I got. I called to explain the situation and see how to go about getting the correct item and was told, "Yeah, I see you're right but that's a different department. I can't transfer you and it's taking about ten WEEKS to get a callback." Lesson learned: Customer service is a thing of the past.

The absolute worst company to deal with. They should not be in business one bit. They do not deserve this one star at all but there is no option to provide 0 or negative stars. I have been trying to return/refund one of their damaged items and they have given me hell and beyond. I will be putting everywhere I can not to order from this incompetent company. No idea how they are even allowed to carry on their business. All lies and cheats.

As multiple reviews show a zero/one star evaluation, I have one more. I ordered a remote control ceiling fan/light unit. It appeared to have a crystal bowl shaped shade. After reading the instruction book, it described assembling chains, with crystals to the light, which would be a nightmare to clean. In addition, the remote receiver was not assembled to the light, and required wiring to be performed, which I was not comfortable doing, risking an error that could ruin the unit.

Let me start with the good news, the 2 bathroom vanities I purchased are good quality and delivered without damage. I had an issue with the delivery and when I called BB&B customer service reps were nice and tried to help. They escalated my call to the delivery customer service and I never received a call back. My other issue was with the 3rd party delivery service called Ceva Logistics. This deliver company is pitiful and has terrible reviews on Reddit. Why would a big company use such a terrible customer service delivery company? The tracking gave me a delivery date and I waited all day. No one showed up or called with an update. I called the local San Antonio number for Ceva and no one answered and I wasn't able to leave a message.

Placed order on 5/22/26, requested cancellation 5/23/26, received denial email late afternoon on 5/26/26. Called 5/27/26, again requested cancellation, was denied because warehouse had “processed “ order and created shipping label. Don’t understand why the warehouse gets to dictate customer satisfaction. It should be easy to cancel an order. Was told there is only a 1 hour window to cancel an order! Seriously? Terrible customer service policy. It would save them money and the hassle for me to return the item. Will never do business with them again.

I bought an outdoor coffee table online. It was beautiful, easy to put together, I loved it. I had it for a week, it was outside on my deck. It was covered with a protective cover. I was having company, so I took off the cover and found a split in the wood all the way down the center. I was very surprised because it had seemed like good quality. Bed Bath & Beyond quickly sent me a new one, which made me very happy. A week later, the same thing happened with the new one. I called to get a refund this time. I asked if they could send me a box to ship it with as it was pretty large and I could not find a box to fit. I was told to go to a store and ask for a box from their floor samples. I’m beyond frustrated. No, I’m not going to go look for a box. Just give me my refund. You have the pictures, clearly the table is damaged. Very unhappy with the customer service of this company.

I purchased a couch from your company back in February and never received the item. I contacted customer service, and while I was on the phone, your representative spoke directly with UPS. UPS clearly stated that there was an issue with one of the tracking numbers and that a claim needed to be filed by the shipper. UPS also advised that I could file a claim myself if I had the shipment's origin details. However, when I asked your representative, Dion, for this information, I was told that I could pursue legal action because the information could not be found.

So far, my bookshelves are outside, exposed to the elements instead of being placed under the protection of my covered porch!!! I hope it doesn’t rain because I have to wait 2 days for my husband to get home, as they’re heavy!

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces, and the quality did not match what was shown or expected from the listing. When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating. Overall, the experience felt misleading, and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. After losing 100 dollars, I will never shop here again!!!!!

Return policy is horrible. Bought outdoor cushions and colors were not the same as the picture so I have to pay to ship them back.