Serta Mattress Reviews

I ordered a mattress from SERTA on 5/31/2021 and was told I would receive it by 6/30/2021. It never came in so I called and they said the carrier lost it. They charged my card in July when they said they originally shipped it. They told me they would ship me replacement soon. I called back on, was told they would ship out a replacement on 8/13/2021. I just had XPO try to pick up my old mattress and when asked where the new one was they said SERTA never shipped it. I called SERTA again and they said they never shipped it and I will have to wait longer for a new ship date. I asked for a manager for the 3rd time and was told one is not available for me.

I loved, loved the mattress...in 2015 when I bought it. So it seemed like I must be imagining it when I felt like I was going to roll right out of it onto the floor in under a year! It’s been progressively getting worse since then. I now require medical attention for my back and can no longer walk more than the width of three houses or carry my ten pound dog. I wish I had found these reviews sooner instead of later. I will be checking them in the future before making any large purchases.

I bought a Serta Mattress from Mattress Firm. The salesman told me it was a clearance mattress, what he did not tell me is there is no warranty on clearance mattresses. My mattress is not even a year old and it has a big body indentation and I am not heavy, I weigh 145 and am 5'7". Mattress Firm will not do anything so I called the corporate offices since Serta has a 10 year warranty on their mattresses. The rep was so rude and so matter of fact and said no it is a clearance mattress so no warranty. I said your product is not even 1 year old clearance or not. They could have cared less. by the way some of their mattresses are made in CHINA!!! I will never buy from MATTRESS FIRM AND I WILL NEVER BUY A SERTA. I BOUGHT A DREAM CLOUD THAT HAS A LIFETIME WARRANTY.

My wife and I needed to get split beds due to our health and we needed to get new mattresses for them. We tried 4 different mattresses and made our choice of the Serta Mattress. We bought 2 and for the first couple of months they were great but now they are starting to lose their support and for the amount of money we spent I would have thought they would have lasted longer.

I ordered a Serta Motion Air King Adjustable Base through Sam's Club and the order was lost and Serta literally told me there was nothing they could do about it. That if they receive a status report that they would email me. I asked how they could make it right and they said that I just have to wait for an email. This is absolutely terrible business! Save yourself the headache and don't order any Serta products!

My Serta king size mattress is great. Very comfortable, particularly after I added a foam egg create mattress topper to it. Good experience for me, & my best friend Kobe my poverty. We both sleep like a baby. Mattress is just great. “That’s All!

Overall the mattress didn’t wear well. We had to contact Mattress Firm for a warranty claim. They have been very helpful. I would recommend mattress firm. Still waiting to hear from Mattress Firm if they are going to replace the mattress.

Great warranty. Had a bad quality expensive mattress and they processed and inspected and confirmed. They replaced it with same value of new mattress. Key is to get extra firm but soft mattress and buy and put 2-3" memory foam on it before putting the sheet on them. You can replace memory foam every 4-5 years but leave expensive extra firm mattress alone.

I had the same mattress for 10 years. It was the Eurotop - it had a 10 year warranty, and I lost it in a tragic flood. So naturally, I bought another Serta brand mattress. This one is not near the quality. It is memory foam, and I hate it.

The mattress is not the worst, but not the greatest. I feel that it sinks too much as you sleep. I called them about this when it was first purchased. They did come out and measure how much it sinks. It apparently passed the test of sinking TOO much and brought me out a different mattress (same as I had). It really and truly isn’t any different. I just kept it and I sleep on it every night. Would I buy the mattress again, no. I am researching mattresses now to get some thoughts on what I might want next time.

I HAVEN'T SLEPT THIS GOOD IN YEARS!! My back doesn't hurt in the mornings anymore. I wake up rested after falling into deep sleeps. I can turn over without any more hip pain. I purchased the FIRM QUEEN and it is the best purchase I have made in a very long time. Well worth the money. Purchased from Big Lots. Very very pleased.

It's a hybrid mattress and it is fine. I needed both a box spring and mattress for my bed. I explained all details to the sales guy on how I sleep and my current issues related to sleep: warm at night, kick off covers then get cool and pull them up again. I still am warm at night. But I don't believe the hybrid mattress provides the cooling I need.

We bought the bed only 2 years ago and it's already too soft. I don't feel like the life of the mattress is as good as other brands. Luckily we got it on a good deal so it hurts less having to go buy another new bed so soon.

Really like the time the sales associate spent with us finding an appropriate mattress and answering all of our questions. The whole experience from demonstration through delivery and first night's sleep was great.

The mattress is bed comfortable. It definitely helps with my back pains. I’m able to get a good night's rest and be energized when I wake up. I would definitely recommend this bed to anyone who loves being comfortable.

When we purchased our new home 2 years ago, we decided to move towards better quality mattresses and an adjustable frame. We have been nothing but happy with our choices to move in this direction. Our quality of rest greatly increased due to these choices. The mattress is not overly firm nor soft. It just assumes the body and allows you to relax and fall into a deep sleep. We would highly recommend Serta to anyone looking to improve their quality of sleep.

Serta really needs better quality control. I received two mattresses that had the same issues. The mattresses are comfortable until they're not which is happens in about five to six weeks after your first night.

I purchased a Serta Pinedale Firm mattress on December 4, 2020. When the mattress was delivered I noticed that it didn't lie flat on the bed frame, it looked wopsided! I called the store and I was told that it was like that because it was turned on the side during transport. This has got to be the most horrible mattress that I have ever seen! I have woken up two different mornings in so much pain in my back that I can't hardly walk. The mattress has an indention where my hips were lying. I am so disappointed in this mattress. I bought it because I always thought that a Serta was a good brand. This mattress is horrible!! I will never buy another Serta!

I bought an expensive mattress thinking that it'll be worth it. Horrible experience ever!! My mattress is full of mold and Serta won't do anything about it, they claim this is not part of the warranty they provide. I have 3 children. One of the is a newborn that sleeps in that mattress!! I am now extremely worry that his health may be affected. Serta has a horrible service when it comes to warranty. I will never ever buy again from them.

Serta has very poor customer service. I have a 10 year warranty And this company fails to support and respond to my concerns. I’ve had this mattress for one year And the company that sold it to me Sent a truck driver to inspection. He looked at the mattress and the store called me and said he said the mattress was not broken. I asked the manager to send a person that would inspect and not just look at the mattress. The manager said he wouldn’t and I should go to hell. Serta won’t respond.

Wasnt comfortable. Sagged in the middle like a taco..only had it within 20 days and Serta said couldn't help us with our product. We had purchased a firm pillowtop, wasnt cheap. 1300 plus dollars. Ended up giving to our daughter, Even she says not the best..sag in the middle. She's 14, should not be like this. Purchased it in Oct 2020.

Purchased the mattress from Mattress One in 2015. They are no longer in business. Started having sags or dents in the mattress after just a couple years. This mattress is horrible. Now I filed a claim only to get the run around. I produced the tag pics as requested and proof of purchase from the lending company. Warranty declined because I didn’t have the original receipt from mattress one company. Could not get a copy because the company is out of business. Serta does not stand by their products. Waste of time and money.

Owned a Serta Memory Firm for 5 years. Recently replaced with a another company Hybrid. The purpose of my review is that the Foam lost its Memory for some time. Tried turning and flipping but nothing we my wife and I would do, the center always sunk into abyss. We would wake with the worst aches and pains. It was not only the center, except that was the worst part of mattress. Never again would I purchase from them again. We own a original Tempur-Pedic at another home and what a difference. Thanks for hearing me.

My mattress is 3 years old. I feel like I have to crawl out of a hole when I lie in it. I tried to claim warranty, but the mattress does rebound therefore it doesn’t meet the “3/4 inch” requirement. The process to submit a claim doesn’t allow to show true representation of how the mattress is when laying on it. My body aches every morning.

Approximately 1 year ago we purchased a King Size Serta Perfect Sleeper Mattress. The first one had a huge lump in middle and we returned it and it was replaced. The replacement mattress has no support where we sleep. Each morning there are huge dips where we were sleeping and both my husband and I have been experiencing extreme back pain. He just had a kidney removed and thought at first that was where the pain came from, but no, it is where his body is not supported. My issues are the same. I awake several times every night with extreme pain in my hips and my back. Is there a warranty on this thing? I am so disappointed in what we purchased.

My wife and I just purchased a Serta Sleep Perfect mattress for almost 1400.00. Have had it 8 months and is already broke down on sides and holes in the sleep zones. We are not large people 160 and 190 5ft8. We also don't spend more than the 7 to 8 hrs in bed. Have purchased dozens of mattresses in my life and will never again buy a Serta. Would not recommend Serta to anybody and try to disuade. Not going to chase the warranty nightmare. Have read the reviews. Will go look for new mattress in spring (hopefully post covid). Definitely not Sealy.

I have owned two iComfort mattresses. Both have broken down with dipping and uneven wear. Not only do the dips create back issues, but you have to roll up into the middle of the mattress over time because each side that is slept on eventually compresses on the ends. I purchased both of my mattresses from Art Van and whom provided a warranty replacement for the first mattress I purchased. Unfortunately, Art Van went out of business so I contacted Serta for help. Right from the start I was met with resistance rather than a helpful customer service experience. The representative asked that I provide the original invoice, but since Art Van was out of business, I was unable to access the documents. Even though I had a verifiable Serta mattress, they were not going to help at all or come up with a friendly workaround to help out (like the best companies do).

We purchase a top of the line $1899.00 Serta Mattress six years ago, in 2014. Over the last year both my husband and I quit sleeping in our master bedroom due to back pain and shoulder pain. We realized our mattress had literally sunk on the two sides where we sleep and the middle of the mattress was a good 3/4 to 1" higher than our sides. This shows as being certified under warranty. So I opened the warranty request, and attached the pictures requested. I was in the process of taken the 3 photos they requested me to retake when my final warranty review was posted. Warranty was invalid due to my Thomasville King Bed Frame and the box springs PROVIDED BY SERTA with the mattress. DO NOT BUY SERTA. They do NOT stand behind their products and lay blame on things that are built to support any other mattress in the industry. Out $1899.00 and a bad lower back to add to that. No more SERTA ever.

I ordered Serta mattress from Sam's club on August 1, 2020. It's now October 10th and I've yet to receive the product yet my card was charged. Sam's says call Serta, Serta says call Sam's. The delivery company doesn't even have a customer service line or a live person to talk to. Frustrated all around with lack of customer care.

Bought a Serta Perfect Sleeper July 2017. Today my wife and I are already having back aches and stiffness from sleeping on the mattress. Tried turning it twice now, no luck. The sag in the mattress is 1 1/8 inches. Warranty covers 1 1/2 inches. Only lasted 3 years. Disappointing, won't being buying a Serta next time.

In December I tried out and purchased a King Perfect Sleeper. When it came, it was not the bed that I ordered. I like a very firm bed with nice padding on top. The bed came with no padding and was like sleeping on a board. It was NOT the bed I ordered. It took several moment to get it removed and my money refunded. It took me several months to try again because the first experience was such a fiasco. I asked that the plastic be left on the second Perfect Sleeper. Good thing because once again I did not get the firm mattress I ordered. What came is a super soft mattress that sinks badly when sat upon. It is once again not the firm bed I ordered. What the heck is Sealy up to? I just want the bed that they have displayed in the store, not a cheapened down version that they think I will accept. Be careful when ordering. I will try out the next bed in the store and watch it go on the truck. Eight months later and I still have no bed.

Bed is a Serta Icomfort. Top of the line. They don't honor any warranty if they do not cut off tag is gone, even if you have all of the original paperwork. They don't need any of the info that is sewn in, such as their label. Why would you put a tag that, as they explained is "like a vin number for a car" onto a tag that can get torn off, but, something not necessary such as your brand tag sew it in as a permanent part so you can never get it off without destroying the mattress? .... Oh yes, to get out of paying a warranty claim!

Purchased mattress from Mathis brothers in June 2015. It comes with 10 year non prorated warranty. Call customer service and they sent someone to look at it. Has really bad divots in both sides. Not even able to sleep on. Sales rep said that was normal for this mattress to fail. That isn't right the mattress was over $2000.00. Won't honor warranty.

I purchased in store and picked up. The mattress was great in the store but about a month after it was not as comfortable. The company didn’t allow me to return so I guess I’ll be shopping again and do more research before purchasing.

I have no problem with the Serta Perfect Sleeper company. They have been helpful in every way. At the time I could not afford the kind I wanted and settled for the coil mattress. If you ever sit on the side of your bed then you will feel the wire along side of the mattress. It is very uncomfortable. I suggest getting something other than the coils.

Promises made and not fulfilled. Ordered, paid for, and not delivered. Back ordered with no projected delivery date. The salesman indicated the mattress was available at the warehouse but when it came time to deliver it wasn’t really available but one was due on the following Monday. But when Monday rolled around it wasn’t on the truck. When ask the salesman admitted that he didn’t really know when they would receive the mattress. BUT they had our money.

The Sleep Serta Hybrid sinks on the outside. It starts losing form. It is sad. But I must say everyone that lays on it even my girlfriend love it. Just today she said, "What type of mattress is this." It has this warp shape to it.

I bought my Serta Perfect Sleeper mattress close to 20 yrs. ago and it's still like new and extremely comfortable as it was when bought. The "Pillow Top" makes it so comfortable and it's not too firm but firm enough for good support and no aching backs. I have kept it in great shape by rotating it every couple of months and flipping it over. I love my Serta Perfect Sleeper Pillow Top Mattress and if this one ever wears out I'd definitely get another Serta brand mattress. I believe it has a limited life time warranty but it's been so long I'm not sure, 20 yrs is a long enough time for me to know that it's a great mattress that's held its shape. I didn't finance it. I paid for it when I bought it and the cost was well worth every dollar I paid.

I have Serta pillow top mattresses and box springs on all of my beds. I've tried other mattresses (Sleep Number, foam, etc) and I have back pain when I wake up in the mornings, even with the "adjustable" mattresses. My sleeper sofa also has a Serta mattress. I didn't have financing options through Serta, but did through the retailer. Serta provides me with a good night's sleep every single night.

I have been looking for a better mattress and there are so many brands to look at and it's hard to find what I'm looking for. There are many different prices, some are higher, some are reasonable. When I finally found what I have been looking for, then I decided to buy it.