Rooms to Go Reviews

I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

Rooms To Go is truly one of my favorite furniture stores. Every time I’ve gone in just to look around, I end up falling in love with something. My parents bought a couch from them before, and their delivery was quick and easy, so I already knew they were reliable. Last Thursday, I took my boyfriend and his daughter to Rooms To Go to look for a couch and a bedroom set for her. We saw a few different couch options, but the blue sectional with the chaise immediately stood out. We even went to Hayes to compare, but nothing matched what we saw at Rooms To Go — so we went right back and bought the one we originally loved.

I had an excellent experience at Rooms To Go, thanks to Cristhian **. From the moment I walked in, he was professional, friendly, and really took the time to understand what I was looking for. He was knowledgeable about the furniture and helped me find exactly what I needed without making me feel pressured. Cristhian made the whole process smooth and stress-free, answering all my questions and making sure I was confident in my purchase. His customer service was top-tier, and I truly appreciate his patience and attention to detail.

Update to my review. Rooms to Go made good on the recliner I bought. They did an exchange of my broke Lazboy. Which really surprised me. I thought that was very nice. I thank you guys for doing that. The store is very nice and so are the workers. I will reconsider shopping at this store. Thank you very much to all involved to make that happen.

Kaitlyn at Rooms To Go provided outstanding customer service. We explained what we were looking for in a TV console, and there was absolutely no pressure. She let us browse, and after a few minutes she approached us, answered all of our questions, and was extremely helpful. We ended up walking out with a new dining room set, bedroom set, and TV console. Great experience overall!

May 8th I ordered a bed for my son. I did this order online, and in the photo it shows, it looked like it was all one piece. A bookshelf headboard and bed. When it arrived and they set it up, the bookshelf headboard was completely separate from the bed itself and the headboard was wobbly. It seems very unsafe for a child's bed and I called customer service. They confirmed the bed was supposed to have a Z bracket on it to attach the 2 pieces. They sent someone else out and he confirmed the same thing-although did not fix it.

Never and absolutely mean NEVER purchase the additional warranty coverage from this company. I never expected subpar service at this level.

Quality of y'all furniture is no good. I wouldn't buy a lamp from them! And they won't honor their warranty.

The sales associate (Aaron) was great but the delivery team and their manager is dishonest. My furniture was supposed to be delivered yesterday. I waited all day, took the day off work, and they never showed. I received a call saying the delivery was rescheduled for today. Again, took the day off waiting and then I get an email that the delivery has been canceled because they couldn't reach my husband or I. This is a lie! We have both been available both days and there have been no attempts to contact us. Their delivery team never intended to deliver my furniture today and are trying to make it like it is our fault. I have been talking to customer service and they said the furniture was not even loaded on the truck! Now I am going to have to wait a week with no living room furniture. Very frustrating and I will not be purchasing from RTG again.

Winning the store, doing their anniversary celebration and purchase two recliners. The delivery guys bought in to greasy stained recliners. We had to clean them ourselves with upholstery shampoo. The delivery charge was outrageous. I will kill some other furniture company my business..