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Barbara of Wilmington DE (11/05/07) The delivery men were able to confirm that the paperwork they had and the bed they attempted to deliver were not the same. At my insistence, The district manager Winston said he would contact the store to arrange a refund. Having seen so many other complaints now, I am willing to bet we'll never see that money. I wish I had known to check for complaints on-line prior to this experience. No one should have to go through this sort of customer service. Laura of Washington, DC November 5, 2007 Laura of Washington DC (11/05/07) Every time a bed went bad, I went through the dance of having BedChek come out to decide whether the hole was deep enough to receive a new bed. Twice it was, twice it was not. When it was not, I received a coupon in the mail for 50% off my next bed. In the effort of saving money, I complied. Big Mistake! Customer service has been a nightmare, and finally, after waking up for my second year angry, I decided to invest in a sleep number bed from Healthy Back. It has yet to be delivered, but I am hoping that the problem is out of my life after this. Brenda of Lusby, MD October 2, 2007 Brenda of Lusby MD (10/02/07) Damaris of Falls Church, VA September 24, 2007 Damaris of Falls Church VA (09/24/07) C of Frederick, MD September 18, 2007 C. of Frederick, MD (09/18/07) Judith of Richmond, VA September 17, 2007 Report Your Experience
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