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Patricia of Browns Mills NJ (07/17/08)
I purchased a boxspring and mattress on the June 21st and had it delivered ($60) on June 25th. It came around 11:45 and I aired the mattress as instructed. At approx 11:30pm I made the bed and retired. I was up and down all night itching badly. The next night again I was up and down all night itching so Friday, approx 48 hours later I called and stated I felt I was not comfortable with the mattress and wanted to return it.
A girl name Kelly said David was not in but she would have him call me Sat. I waited and not hearing from him I called. He said there was nothing I could do about it because I did not purchase their mattress cover($79.95) and I initialed it therefor the mattress was mine.The mattress either has bugs or I am having an allergic reaction to it. He said he never heard of such a thing (I'm not sure where he obtained his doctorate) He said we can not sell a mattress someone has slept on but they can sell you the floor model that everyone and his brother has laid on???
I don't make a lot of money so over $600 is a lot for me to spend on a bed that makes me itch. Someone at work told me there was a 72 hour law on anything bought in N.J. and if your not satisified you can return it no questions asked. Is this true? I really need some help here I am at the end of the rope so to speak.
Could the bed have bugs from the warehouse? I am not happy. Itching is so uncomfortable as everyone knows
Jon of Kingsville MD (03/17/08)
We purchased a new King Koil Posturebond mattress, box spring and frame (king size) for $991.87 on 3-25-02. Within 6 months of the purchase, the mattress became misshapen from us just sleeping on it. It is a pillow-top mattress. We were also advised by another Mattress Giant location that this item was recalled within a year after they were put out in their stores. However, we have not be able to get Mattress Giant to assist us with anything. They told us they only have a 30-day warranty and that we'd have to purchase another mattress. It makes no sense that this expensive bed would only last less than 6 months.
How do we find out if there were any recalls on this bed, and how do we get Mattress Giant to assist us in returning this item or getting our money back? I have had back surgeries and have continuous back problems due to 7 degenerative discs in my back, so that is why we purchased this item--because they told us it was great for back pain. However, it's only gotten worse with this deformed and misshapen bed. Are you able to help us?
Since I have degenerative disc disease and have had 2 surgeries on my back and many other back procedures through Johns Hopkins Hospital, I need a supportive bed. However, since we've purchased this bed, it very quickly became misshapen and created large dips in the pillow top where my wife and I sleep. This mattress actually hurts my back and neck from sleeping on it everyday for the past 6 years.
Jennifer of Riverview FL (03/06/08)
Our mattress is 6 years old and has a 20 year warranty. The mattress has since lost it's shape and has become unsuitable to sleep on. The company that I bought it from is not standing behind its warranty--saying that it doesn't meet warranty standards. Ray said he would allow a store credit of what the mattress was bought for, but that does not make sense that he won't replace it for a new one since it is under warranty! Why should I pay the difference? Mattress Giant should stand behind the products they sell!
My husband hasn't slept on this mattress since December '07!
Suzanne of Wayne PA (04/05/07)
6 months after buying a complete Serta mattress, boxspring and frame. The mattress was sagging in the middle, the extra padding that is added to the top of the mattress was shifting to one side and the box spring is also sagging in the middle. Mattress Giant sent a person from the company Bed Check out to take measurements of the mattress, boxspring and do a full report for Mattress Giant. It has also been noted that the bed frame can be part of the problem. We have only received partial credit for our purchase. We are asking them to replace the entire bed as the reports have shown that this bed is falty.
I have had surgery on my neck and I can not use this bed in this condition as my neck needs the support from a proper bed. My boyfriend can not use this bed as he has a compressed disc in his lower back. Because of these reasons we have not been sleeping on this falty bed. We have been sleeping on the floor and couch.
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