Mattress Discounters

robert of virginia beach, VA June 29, 2009

I purchased a box spring and matching mattress on Friday June 26,2009. I paid for the items with a credit card. The salesman told me i could pick up the items at the warehouse or here at the store on Monday. I asked what time I could come to pick up the items and he told me they would be there by 10:00 a.m.and someone would load them for me. I went to the landstown store at 10:30 a.m. on Monday morning and there was a lady.

I gsve her my reciept and told her I was there to pick up these items. She had a surprised look and told me there was no items for pick up here yet. She said she did not know and could not give me a time when the items would be there. I told her I was told by Tony ,my salesman, that they would be here by 10:00am. She told me he should not tell people that because there is no way of telling when they would show up. I don't have a truck and asked a neighbor who owns a pick up for a favor and would he drive me over to the store and pick up the mattress and box spring. He agreed. Now we are back home with no mattress and box spring,and my neighbor leaves for work at 12:00 noon I have no way of picking up the items today..

I feel that Tony the salesman told me what he thought I wanted to hear so he could make a sale. He was n't very professional,or neat in his appearance. I will definetly consider other stores for my bedding needs in the future.

Dahlia of Garrisonville, VA April 30, 2009

On August 23, I went to Mattress Discounters looking for a King size bed. I saw Palm Court Model # P 2155661 for sale which felt comfortable. However, the mattress had some soil on several part and a rip under the bottom. Since I did not have a lot of money to spend, we negotiated the price to 735.00. The sales person had told us that they were attempting to deliver the mattress and it got damage so they have reduced the price on it for a quick sale. I figured no one will be able to see the tear and the soil can easily be cleaned.

About 2 months later, I started having severe back pains. I realize I was rolling into the middle of the bed every time I slept on it. If two people were lying on the bed, it was difficult to stay on either side because there was a deep indentation in the middle of the bed. Everyone who slept on the bed had back pains.

I called the manager and told him of my experience. He said he would check with the warranty and get back to me. I would wait long period and never get a call back. I made several phone calls over three month period and was told the warranty company will call back, but they never did. I finally got frustrated and called again. This time I was told that Mattress Discounters had been taken over by another owner and that is probably why they did not call me back. Shortly after, Mike was sent to inspect my mattress.

Due to the pain, I had not slept on the bed since December 2008. The mattress is lying on a 7,000 bed and supported by sturdy beams in the middle. Mike's came with his laser tool to test the alignment of the bed which was great but found that there is a n indentation in the middle. However, it measured a little less than an inch so he determined it did not represent a defect in the mattress. I asked Mike to lay on the bed and see what happens. He would not so I laid on the bed to show him. He admitted that the mattress sunk greatly in the middle but said that is not the way they test the mattress. I weigh only 130 lbs. Why would such a "high-end" Stearns and Foster firm mattress sink so deeply in the middle if it has only been slept on for three months? Why would it have visible indentation so quickly? Why was the mattress soiled and damage from only delivery? I am a disturbed that Mattress Discounters are not honorable in dealing with their customers. The mattress is defective and they are refusing to fix it or replace it.

Charlene of Castro Valley, CA April 16, 2009

purchase box spring and mattress 12/1/07,deemed defective. Replaced 8/1/08, deemed defective. Replaced 2/6/09. Inspected 4/09, and short 1/8, to be considered defective. Per Mattress Discounters Customer Service, wait until mattress hits the magic 1/8, and let us know.

Because of recurring back problems due to defective mattresses, Currently sleeping on sofabed because mattress is sunken on both sides.

John K. Savage of Glen Burnie, MD March 29, 2009

We brought the mattress on 7/5/08. They brought it out on 7/11/08. It was the wrong mattress. So in two days they brought the right one. In one week we were having a problem sleeping. My wife and I are having back and feet were in pain. Everytime we get up out of that bed. We call the store and sales person and told him about it, he ask us to just try it out some more to see if it would change. But it didn't change.

So we kept calling the store we kept getting the run around. We ask for manganer number they told us that they didn't have mangment mumber. In 1/16/09 they send some out to put the light on the bed and that was it. We told him that the bed was sagging in the middle and we here a crake in the bed. He didn't move anything he just told us we will her from the office. We got letter saying nothing is wrong. We call the store again, and right to day we still got no where. We are paying 1308.59 for our bed and we are not happy we don't get a good night sleep at all.

The bed is sagging it is crake.

Khalid of Clifton, VA March 19, 2009

When I went to pick the 2 sets, the Pillow top was not their, the sales man try to force me to accept cheeper kind Mattress or the floor sample or to cancel the order and not to make a big deal- as per his quote- I was treated unprfessionaly, with improper selling practice and unsatisfactory service, When I asked to give me what I paid for ( the Pillow Top ) agian he said cancel the order or take the free fram with a cheeper mattress and do not make a pig deal out of it. I had to take it because my parents were coming from London the same night, so I had no choice. I Faxed my complaint to the corporate office @ 252-407-4660, they called me the second day saying if you got a free frame worth 30.00 why you complain then? They promised that they will follow the complain at a Corporate level, I never hear from them since then, even after my second contact.

Christopher of Gibsonia, PA March 13, 2009

We purchased a mattress and platinum mattress pad on January 24, 2009. They strongly suggested we buy their pad, which we did, but then found a much cheaper mattress pad elsewhere and so wanted to return the unopened, unused pad we bought from Mattress Discounters. They refused to do so claimining store policy and touting the superiority of their pad.

Their pad cost 69.95 with sales tax.

Amanda of Greensburg, PA March 9, 2009

I recently purchased a twin mattress set from mattress discounters greensburg/pittsburgh. I was told that it was a serta mattress but it has begun to sink in the center. I contacted serta and spoke with them they said it was not a serta mattress. I am very dissappointed in the treatment I have recieved through this purchase and advise everyone to make sure they get what they are paying for.

Joann of Columbia, MD September 29, 2007

I purchased a Simmons Beautyrest White Haven mattress and Monique headboard. On the day of delivery one of the foundations was crushed, and the headboard was not on the truck. I had to call the store to find out what happened. I was informed that the headboard was on backorder and that it would be a few weeks before it was available. I told Frank that I no longer wanted it, and he told me that he would give me a 100 credit to keep the headboard. I agreed. Three weeks later, I still received no word from Frank on the status of my headboard and foundation replacement. I just called today to find out that the headboard is still on backorder, and they have no idea when it will be available. However, I've already been charged for the entire order, including the 399 headboard. Frank told me that I don't have to pay a dime for 6 months. Well, that's correct, but my 6 months zero interest is already ticking away and I still do not have a complete order.

He was very nasty with me and told me to come in on Monday to redo my credit application to have the headboard removed from the order. I have no faith in this process ... what if I get charged for another bed? Very poor service, rude sales people; do not buy from Mattress Discounters in Columbia. It's a ripoff joint!

I would have rather paid more for the bed from a quality place, then to experience the frustration of dealing with rude people who could care less about your 2400 investment. I have lost one day of work waiting for the originally delivery. Now, I will miss another day waiting for the replacement foundation.

Monique of Burlington, MA April 16, 2007

Purchased Stearns and Foster pillow top rose pearl king size bed with box spring in October 2004.  I was told it would not sag. The 10 year warranty covers sag over 1.5. Here it is 2007, and the bed has two definite body impressions. One is over 2.5 sag and the other 2 sag. I called Mattress Discounters in 03-01-07. They filled out warranty form and told us we would be contacted in 5 days for appointment to check bed. On 03-09-07 I received a call and scheduled the appointment. A man came out on 03-20-07 and measured body impressions. A letter was mailed to us dated 03-28-07 stating sag not covered by the warranty due to stain on bed. Now I have my warranty, and it DOES NOT state that stains on bed void 10 year warranty. It DOES state warranty against sag over 1.5. I am unsure of next step but am thinking of a demand letter. We paid over 1800.

We suffer pain to back, neck and hips as a result of this mattress.

Penelope of Frederick, MD February 1, 2007

First off, I was absolutely SHOCKED that there have been no complaints filed against Mattress Discounters in the past three-plus years. I believe that there must be an error in finding this page. Unlike most of the other companies listed here, this page in particular could not be found on Google. That's a little fishy to me. Moving on, I purchased a bed from Mattress Discounters in Frederick this past January. The first mattress set they delivered to me was the wrong one. They then delivered another mattress set (the WRONG ONE again!) to our house about a week later, and while bringing it into my home they damaged my hardwood floor. I have been trying to get Mattress Discounters to exchange this bed for more than three weeks now, and I can't even get a manager to assist me. The manager in charge of the Frederick store where we purchased the bed said that he has been paid for the transaction, so you'll have to take it up with corporate. Real professional.

So now I am stuck with a damaged floor and mattress set that I can't seem to get replaced by Mattress Discounters. NOBODY will return any of my calls. I have no idea where to go from here, but it surely will never be Mattress Discounters again.

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