Mattress Discounters

Suzanne of Washington, DC October 19, 2009

My husband and I purchased a Stearns and Foster mattress for nearly 1700 in May 2009. The mattress was clearly faulty or damaged as it had a visible sag in less than 1 week. Not that it should matter but my husband and I are both small people, weighing less than 160 and 120 respectively. We have a proper bed frame and purchased the appropriate S&F box spring, so the mattress is to blame. We began in June 2009 to follow the inspection process or get a comfort exchange. We were told to get an inspection by the staff as it sounded to them like it was faulty. We scheduled three inspections.

The first two appointments were 'no shows' on the part of the inspector. The person finally showed on the 3rd appointment, but this has cost me nearly a week of my upcoming maternity leave due to taking off work to meet the inspector. The inspector said we would be called with results in 72 hours. No phone call. I began calling the mattress inspection company, the Mattress Discounters national customer service number, and the Columbia Pike story repeatedly, every few days. Over three weeks later, nothing. I cannot get anyone to tell me the results of the inspection, and now I'm concerned the manager will go back on his verbal offer to allow a comfort exchange no matter how long the inspection process takes. Based on this company's responsiveness and frequent excuses, I have no faith that I'll ever receive an exchange.

Mary of Richmond, VA August 14, 2009

on saturday august 8th i purchased a mattress from mattress discounters. the mattress was regular 700.00 and was marked down to 350. i did a bit of haggling to get the price down to 300. guy angel was against reducing the price but i think the manager over him was called and the price was reduced. i left the store to come back to pick it up at about 6:00pm because i did not have anyone to help me to get it off of my truck and the weather at the time looked like it was going to rain and i did not want to chance the mattress getting wet.

when i arrived at the store at 6:00pm, i was instucted to go to the back of the store as if they did not want me to come in, something did not feel right. at about 11:00pm i went to make the bed up since my son had just returned from japan so as i was making the bed up when i noticed that was not the bed i had purchased, i went to the store the next day and was told that i could not return the bed because that was a store sample which i knew i had signed. i signed it because i knew it was a store sample but that was not the bed i bought.

i spoke to guy angel the next day which was monday the 10th and he told me to come back in the store so he could satisfy the problem. i had my friend load the bed back on his truck, when we got to the store, i was told that i could not return the bed to them that they would have to pick it up and that i would be charged 30.00 fee, he said bringing the bed back to the store is a crime. i went to my bank and the check stopped and that was a 30.00 charge. i called the corporate office on wednesday but no-one has returned my call. i need some help in solving this problem.

Diane of Hemet, CA July 16, 2009

This company measure defective bedding for Mattress Discounters. They do not use a fair and truthful method of measuring. In every case, their method works against a consumer and always in the favor of the seller. They refuse to measure in the manner I suggested that depicts a fairly new bed that is severely defective and delapidated. I have a formal complaint against Mattress Discounters and they had Integarated Bedding out twice to measure and view my matresses. And now want to measure again, using their same method. Based on Integrated's measuring methods and reports, Mattress Discounters will not honor my warranty.

robert of virginia beach, VA June 29, 2009

I purchased a box spring and matching mattress on Friday June 26,2009. I paid for the items with a credit card. The salesman told me i could pick up the items at the warehouse or here at the store on Monday. I asked what time I could come to pick up the items and he told me they would be there by 10:00 a.m.and someone would load them for me. I went to the landstown store at 10:30 a.m. on Monday morning and there was a lady.

I gsve her my reciept and told her I was there to pick up these items. She had a surprised look and told me there was no items for pick up here yet. She said she did not know and could not give me a time when the items would be there. I told her I was told by Tony ,my salesman, that they would be here by 10:00am. She told me he should not tell people that because there is no way of telling when they would show up. I don't have a truck and asked a neighbor who owns a pick up for a favor and would he drive me over to the store and pick up the mattress and box spring. He agreed. Now we are back home with no mattress and box spring,and my neighbor leaves for work at 12:00 noon I have no way of picking up the items today..

I feel that Tony the salesman told me what he thought I wanted to hear so he could make a sale. He was n't very professional,or neat in his appearance. I will definetly consider other stores for my bedding needs in the future.

Dahlia of Garrisonville, VA April 30, 2009

On August 23, I went to Mattress Discounters looking for a King size bed. I saw Palm Court Model # P 2155661 for sale which felt comfortable. However, the mattress had some soil on several part and a rip under the bottom. Since I did not have a lot of money to spend, we negotiated the price to 735.00. The sales person had told us that they were attempting to deliver the mattress and it got damage so they have reduced the price on it for a quick sale. I figured no one will be able to see the tear and the soil can easily be cleaned.

About 2 months later, I started having severe back pains. I realize I was rolling into the middle of the bed every time I slept on it. If two people were lying on the bed, it was difficult to stay on either side because there was a deep indentation in the middle of the bed. Everyone who slept on the bed had back pains.

I called the manager and told him of my experience. He said he would check with the warranty and get back to me. I would wait long period and never get a call back. I made several phone calls over three month period and was told the warranty company will call back, but they never did. I finally got frustrated and called again. This time I was told that Mattress Discounters had been taken over by another owner and that is probably why they did not call me back. Shortly after, Mike was sent to inspect my mattress.

Due to the pain, I had not slept on the bed since December 2008. The mattress is lying on a 7,000 bed and supported by sturdy beams in the middle. Mike's came with his laser tool to test the alignment of the bed which was great but found that there is a n indentation in the middle. However, it measured a little less than an inch so he determined it did not represent a defect in the mattress. I asked Mike to lay on the bed and see what happens. He would not so I laid on the bed to show him. He admitted that the mattress sunk greatly in the middle but said that is not the way they test the mattress. I weigh only 130 lbs. Why would such a "high-end" Stearns and Foster firm mattress sink so deeply in the middle if it has only been slept on for three months? Why would it have visible indentation so quickly? Why was the mattress soiled and damage from only delivery? I am a disturbed that Mattress Discounters are not honorable in dealing with their customers. The mattress is defective and they are refusing to fix it or replace it.

Charlene of Castro Valley, CA April 16, 2009

Charlene of Castro Valley CA (04/16/09)
purchase box spring and mattress 12/1/07,deemed defective. Replaced 8/1/08, deemed defective. Replaced 2/6/09. Inspected 4/09, and short 1/8, to be considered defective. Per Mattress Discounters Customer Service, wait until mattress hits the magic 1/8, and let us know.

Because of recurring back problems due to defective mattresses, Currently sleeping on sofabed because mattress is sunken on both sides.

John of Glen Burnie, MD March 29, 2009

John of Glen Burnie MD (03/29/09)
We brought the mattress on 7/5/08. They brought it out on 7/11/08. It was the wrong mattress. So in two days they brought the right one. In one week we were having a problem sleeping. My wife and I are having back and feet were in pain. Everytime we get up out of that bed. We call the store and sales person and told him about it, he ask us to just try it out some more to see if it would change. But it didn't change.

So we kept calling the store we kept getting the run around. We ask for manganer number they told us that they didn't have mangment mumber. In 1/16/09 they send some out to put the light on the bed and that was it. We told him that the bed was sagging in the middle and we here a crake in the bed. He didn't move anything he just told us we will her from the office. We got letter saying nothing is wrong. We call the store again, and right to day we still got no where. We are paying 1308.59 for our bed and we are not happy we don't get a good night sleep at all.

The bed is sagging it is crake.

Khalid of Clifton, VA March 19, 2009

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