|
Peggy of Greensboro, NC November 25, 2007
I purchased a 3pc set named the Big Kahuna on 1/19/07. In two months the sofas began to sag in the cushions seats and backs I called and they sent out a tech. He looked at the furniture and he knew what the problem was so he wrote up an order for springs, cotton and this big cotton foam thing to fix the chase. I waited weeks before the items arrived at my home and called to set up the appointment to come out. When he came he said he did not have all the parts and waited weeks again before the parts arrived and I called to set up appointment. Meanwhile, other things are happeing to the sofas so when he got here he repaired what he could but the chase he could not repair. I have called many times. I was very polite and as of now I have not heard from the Jennifer Store. My funiture is very well taken care of and looking at it speaks for itself.
It does not set well and very uncomfortable springs have come out and tore under the sofa.
Deborah of New York, NY November 16, 2007
When I purchased mu Jennifer Convertibles couch a year a ago at the 3rh Ave location on the Upper East Side the sales women convinced me to pay the extra money for the lifetime cleaning service warranty. After filling out the online claim form three times with no response I called the claim number 1-800-371-6111. The first attmept I was on hold for half an hour only to be hung up on.
Days later when I finally got through to a claims rep she was rude and impatient. She asked me when and how my couch had been stained. When I told her it was a beverage stain from several weeks ago she informed me it did not fall into my lifetime guarantee because I needed to have made the claim within two weeks of when the stain occured. I explained to her that I have been trying to get in touch with Jennifer Convertibles Claim Department for over three weeks. Still, she said she couldn't help me. To make matters worse she said there was no record of the online claim reports I had been making for the last several weeks.
Today when I did an online search to find where I could make an online posting to warn others about Jennifer Convertibles 'lifetime cleanig warranty' I came across an alarming number of customer complaints with similar experiences in dealing with Jennifer Convertibles Customer Service department. I only wish I had done a similar search before I ever bought my Jennifer Convertibles couch, Pearl of Boonton, NJ October 14, 2007
Dorathy made me purchase a life time warranty for cleaning the furniture. I purchased it but now I am told that the warranty was for taking a spot out it. Who want to pay 199.99 for a spot. I talked to the manager but nothing they could do for me. I wish i never purchase this at 1465.85. what a mistake.
Linda of Mt. Sinai, NY October 9, 2007
I accompanied my brother to purchase a leather sectional with a sofabed. He also purchase an extended warranty on the sofa. Two years later, the leather is peeling and a hole came through on two of the cushions. We filed a complaint with the repair department as we were told to do by Jennifer Convertible. They sent a technican to look over the damage, he filed a report, and took a picture. We were then told by the Extended Warranty department that peeling leather was the cause of the hole in the cushions and that it was normal wear and tear.
How can leather last for only two years? They told us that environmental factors could have caused the peeling. My brother is a single person who does not smoke, has no young children in the house, and does not have any pets. What other environmental issues could cause leather to peel, if it was not inferior or defective in the first place? I called the Selden store and was told that there is only a one year guarantee on the leather and that the extended warranty is very specific and will not cover peeling leather. Lauren of Flushing, NY October 4, 2007
purchased a leather sofabed, chair and end tables - six months later top part of the bed mechanics malfunctions - and the mattress cover shreds apart - they fix the bed frame - never delivered on the mattress cover and now again 6 months later the bed frame has fallen apart at the bottom of the bed and I am told - its my responsibility because its over one year. I explained thats its every 6 months and we are sleeping on the floor.
Now I am out the cost of 1100, we are sleeping on the floor, I have placed 2 calls to the CEO, Mr. Greenfield, and have not received any response. I now have back problems, no bed and no funds to purchase a new bed - but does jennifer covertible care....NO!
Beverly of Rierside, CA October 2, 2007
This is our third sofa. The cushions flattened withing a few months after purchase. They sent two servicemen to fix it. The first added some stuffing to the seats but when he went to fix the arms he damaged the frame. They sent me a new sofa-within a few months the cushions became flat again. They said they couldn't do anything else except replace it with another model-for 100.00 more. This sofa was no better than the others-the cushions flattened in a few months-same results.
Then, when I called & e-mailed them they stalled until the warranty ran out. When I complained again they sent me a letter stating that they would fix it(with the same fiber filling that did not work before) if I would sign a release and not bother them again. I asked if they could use something more durable then the fiber they said no.
The sofa cost us over 1000.00
It is very uncomfortable and looks like it is years old. There are only 2 adults living in the home & the sofa has not been abused. Kay of Lake Ronkonkoma, NY May 7, 2007
Leather sofabed was delivered on Friday4/20/07. I called the store and spoke to Tom within 1 hour of delivery to report the sofabed did not open. He said they would send a tech to check it out. The tech could not open the sofabed either. By this time we had also noticed that there were nails protruding on the inside of the sofa that were ripping the seat cushions. I told the store and the tech I wanted my money back per their 7 day refund policy.
Teresa Dilone from customer service emailed me that the sofa is not defective,
Apparently protruding nails and sofabeds that don't open are the norm for jennifer convertables.
Katrina of Lakewood, CA April 12, 2007
we purchased a sectional sofa May 1st, 2006. Within one month one of the pieces broke and it took over a month to get the piece fixed. A few weeks later it broke again. This time it was fixed with a plain piece of non-matching wood and two weeks later, it broke again! It was looked at and never fixed after that. It is still broken.
The serviceman told us that they always break and Jennifer convertibles never replaces or refunds the pieces. They know they are defective and simply don't care. What a nightmare! We have a broken sofa and Jennifer Convertibles won't even return our e-mails! Vijay of Ontario, CA March 4, 2007
I bought this sofa, love seat &recliner from your store & protection plan after 2 week I got ink mark on sofa & my wife called for service . They told us it is not covered. I told Jim when I bought this sofa sales person never told what covered & what not covered & he never gave me sheet which tells you about warranty.
Tom of Dana Point, CA January 17, 2007
Bought the sofa and Robert convinced us to buy the 200 warranty. New sofa now has stains on it and we called the company to have someone come out and clean it just like the warranty says. He showed up and said he could not clean it as it needed a full cleaning and not a spot cleaning. Told us to call the company to arrange for that. Called customer service and they informed us (Patrice) that general stains were not covered by the warranty. She said the fabric was Scotch guarded at the factory. According to Ruben the technician who came out and did not clean it it was not Scotch guarded.
The result right now is we paid an extra 249 for nothing. We have a dirty sofa, we bought a warranty and the company will do nothing to fix it. It looks like the only way this can be settled is through litigation. No wonder we are such a litigious society
Spent 249.97 for a warranty that is worthless. Total expenditure of 1753.85. for a new sofa that is stained. Technician Ruben who came out was no help. Patirce, customer service, was no help.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
Print This 
Email This
