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Charlina of Surprise, AZ March 21, 2009
We purchased a couch from Jennifer Convertibles that began to fall apart before we had the couch for a year. We contact their claims department and they sent a tech out that told us he was going to recomment replacing the broken sections for cost effciency. It had been almost 2 weeks and we had not heard anything back from Jennifer Convertibles so I contacted them again via email and recd a notice back 3 days later that they had denied our claim becuse their tech claimed that the damage was normal wear and tear.
Now, we are out 2000 for a couch that began falling apart after only having it 9 months. The arm rest on one side has completly come apart and the springs underneath one section of the couch are broken.
Lisa of Lakewood, CA March 15, 2009
I bought a couch, sofa and chair and the leather starting cracking and peeling within two years of purchashing it. There was also a small tear. I bought the Upholstery Shield Liftetime Protection Plan and put in a claim. A guy came out to the house to take pictures and advised my husband that everything would be covered. Several weeks later, we get a letter in the mail from Jennifer Leather stating that there was no coverage. Purchasing the protection plan was a waste of money and misleading at the time of the purchase. The small tear now has become into a bigger tear.
The consequences is that we paid 1200 for this leather furniture and in the past we have paid 700 for furniture which lasted longer. Now we have to turn around and spend more money on purchase of more living room furniture.
Karen of Chicago, IL March 14, 2009
The metal slats that hold up the bed broke and I have not been able to get any replacements for them. When I call Jennifer Convertibles, all I get is the runaround. I need the metal slates so my bed won't fall apart. The metal rings that hold the bottem of the bed together, two of them have broken and now I have to have them replaced.
I have a bad back and from sleeping with a sagging mattress, my back hurts the next day. I also have a hard time sleeping because it seems like I'm sleeping in a hole.
Sylvia of Brooklyn, NY February 26, 2009
My leather livingroom set is disintegrating.The leather just rubs off after each time someone sits on it.At frist I was't that worried, I keep telling my husand that I took the lifetime gaurantee out on the set. what a joke that paper realy is, it don't cover the main thing that happens to that cheap leather, and i do believe they know this. I would like to know why would they even offer it, just another way of stealing your money, yes I said stealing, because thats just how i feel.
The customer service is the worst I have seen. I just can't let this go, it's not right, the way they take advantage of people, they need to be STOPPED. bewteen 2,500 and 3,000 dollars. Now I have to send another 3,000 because that cheap gabage is a eye sore and have to go.I have been stressed out, and my presure was up becuse they gave me the run around for six months.
Paul of Great Neck, NY February 3, 2009
leather sofa seat cushions disintegrated within 1 year from purchase. specifically the surface of the leather completely flaked off. i was told that since it flaked it was not under warantee?
the sleep sofa is essentially unusable since it looks horrific
Sarah of Los Angeles, CA January 27, 2009
We paid for the lifetime warranty which is completely bogus. After hours of waiting on hold, many phone calls, etc etc, they finally send a person to come check out the stains. The guy comes and evaluates the stains on the couch that I paid 2000 for. He informs me to follow up with the Jennifer Convertibles 1-800 number in a week. When I do so, they tell me that my claim has been denied b/c the stains are soiling caused by regular wear and tear that they are not responsible for.
DO NOT BUY THIS WARRANTY, IT'S A COMPLETE SCAM! Their customer service is AWFUL as well. I plan to let everyone know how terrible this company is!
Barbara of Livingston, NJ January 23, 2009
On June of 2008, I purchased a Living room set. Only a few months went by and I noticed that the arm rest on my love seat dropped in and I could feel only cardboard then the rest of the pieces began to have the same symptoms. Now all of the pieces have the same problems with all the arm rests having completely fallen in. I was told that all my furntiture would have 1 year replacement guarentee and a life time warrenty on all the pieces.
These are tough times and I struggle to buy my furniture and I thought that Jennifer Convertible was one of the most reliable places to visit when I was ready to purchase my new furniture. I am very upset and so is my husband who is currently un-employed. The thought of us having to spend more money or live in shambels is not fair since I saved every penny to purchase this living room set. I expect that you will either replace my furniture of send me a complete refund.
Joseph of Sunnyvale, CA January 11, 2009
I purcahsed a doulbe recliner sofa on 09/7/08. It was delivered on 10/12/08. The left side broke on 10/19. I emailed my complain on 10/24 to the main office as the store said nothing could be done from there end.
The main office emailed me on 10/27 and a repair person stopped by on 11/13. He informed me that the whole life side mechanism would need to be replaced. He said he would order it and shipped to me. Then I was to call and setup an appointment for him to com and repair it.
Then I received a letter stating that it would take 3 months for the part to arrive.
That means that I will have to wait up to six months for a sofa that I bought to be usable. They will not answer phones nor respone to emails or letters at the main office to resolve this problem.
The sofa cost 956.00 and I can not use it. Elaine of Oceanside, NY December 1, 2008
We bought a light brown leather sofa and loveseat three years ago. The leather has turned color. It is now shades of green. Some spots are still the original color. I emailed Jennifer and they said we are past the warranty. I emailed again and told them no sofa should change color like this. They have not responded.
In addition, several years ago I purchased 2 loveseats from and bought the additional fabric protection. When the loveseats got 2 stains I called for cleaning. They sent a young man with a filthy cleaning machine. After he cleaned the spot, the loveseats looked worse. They were now lighter than the rest of the couch. He then recommended he clean both loveseats entirely at a cost of 200 each. The warranty he said only applies to spot coverage. Constant calls to Jennifer did not help. They told us they were not responsible.
The leather couch and loveseat cost 1000. They are shades of yellow green and olive green. The white loveseats were 599. Please let me know if you suggest small claims court for the leather sofa or any options we have. Thank you.
Marilyn of Dolton, IL November 24, 2008
My recliner fails to redline on the left side of the unit and I reported once before and had no response. I have insurance on my recliner and I paid for it in full.
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