Complain about a product or service

Jennifer - Insider's View

F.E. of New York NY writes (4/19/04):
I am a Jennifer employee and I assure you that I would not work for the company if their business practices were fraudulent. I want to say unequivocally that the #1 cause of customer complaints is that they fail to read either the back or front of their sales orders, or the leather/fabric protection guarantee, or even the predelivery instructions. They have freely signed the sales order and been given these instructions by each sales associate, and why they would fail to read the material after making a substantial investment in living room furniture is a complete mystery to me.

• It is clearly stated that seams are not covered by the leather guarantee. Seams may open over time, as sewing thread wears out. It is logical that Jennifer would not cover seam openings for the life of a piece of furniture.
• Jennifer has never in its 30-year history covered animal damage.
• Sales associates never say to a complaint "It's not my problem." Sometimes, however, we fail to successfully pacify customers who scream and curse at us.
• Each sales order has the dimensions of the furniture written on it when it is signed. It is also written on the front and back of the sales order that the customer is responsible for deciding that the furniture will or will not fit in their home. Jennifer salespeople are not psychic.
• There can be delivery problems and I personally believe that delivery service can be improved. However, if a truck breaks down it is not due to the negligence of Jennifer, Inc or the delivery personnel.

I could say lots more on the subject of Jennifer, Inc. as a "pig company." It is not. That doesn't mean that there isn't room for improvement, and the company is currently revamping the organization of their claims and customer service dept. The company tries hard to process complaints fairly, and its business practices are not illegal.

Moreover, sometimes people who buy furniture from us are clinically insane, and there is nothing our sales associates or company policies can do to remedy this situation.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.