Delivery Problems

On Friday, 3/23/12, I had a sofa and a loveseat delivered. The loveseat has a tear in it. I called your 1-800 number and held for a half hour. I then called the salesperson, which referred me back to you. After reading your reviews, I certainly hope you contact me and address this matter. Thank you.

No Delivery of Goods, Rude and Unprofessional Staff: I ordered a sectional from Scarsdale, NY showroom on January 25, 2012. I put down the required deposit; I opened a credit card at the suggestion of the salesperson Denise. Denise called to alert me that I would be getting a delivery on 2/23/2012. When I called Denise on the 22nd for an approximate window of delivery, she told me to call back after 4:00, which I did. I then spoke to a Crystal who advised me to call back after 4:00, when I informed her that it was 4:20, she told me she would e-mail the warehouse and get the information, and for me to call back after 5:00 which I did. Pretty much the same scenario, she told me to call after 5, when I told her it was 5:15, she said she had no information and put me on with someone else, who knew even less.

I advised the 2nd individual to have Crystal call me back or I would contact corporate. Crystal did call me back and it was not pleasant. She advised me that she didn't sell me the couch so it was not her concern, I ended up calling her an idiot. (I call them as I see them). I took the day off on the 23rd for the delivery. No delivery as there was a glitch in the system. I had to call the showroom at 3:30 pm to receive this information. After numerous calls to Corporate and the showroom, who at one point answered the phone as 'Burger King', I have yet to receive a call from anyone addressing this issue, or attempting to resolve it. I now am considering canceling the entire order. Please help to resolve this situation.

I ordered a sofa and love seat from Jennifer in Brooklyn in Bay Ridge. It was ordered on the 15th of December and was set to be delivered on the 21st and it was even written on my bill for the 21st. I paid cash. The furniture never came on the 21st and I have been unable to get the store manager or the regional manager on the phone. The sales people in the store were not helpful and got nasty with me on the phone. It is Jan 4th and I still have not received even a call from the store manager (even though I have requested to speak to him several times). So, I had to go back to the store to be greeted by the salesperson who was nasty on the phone with me. What a terrible way of doing business. I am trying not to just a refund from these clowns.

I was supposed to receive my furniture on the day before Thanksgiving, November 23rd. According to the men carrying out the delivery, they rang my neighbor's doorbell (since I was unable to stay home that day) but no one answered. Meanwhile, my neighbor said that she was home all day preparing Thanksgiving dinner. I tried speaking to the employees at the location in Scarsdale but they were very rude and made me call back in order to speak with the store manager, Denise. However, she was just as disrespectful. She told me to call 1-516-496-1900 ext. 5822 but there was no answer. Please help me. I have no furniture and my entire family is sleeping on the floor. Meanwhile, I paid $1,700 to receive my furniture on Wednesday. If you'd like to reach me, my number is ** and my email address is **. Thank you.

I put a deposit on a living room furniture. The apartment I was going to take fell through so I put the furniture on layaway. Unable to find an apartment that I wanted, I decided to have the furniture delivered to the house I own, care of my daughter, and I am having trouble doing that. The store is unable to give me a deliver date and they have not had my order processed so a delivery could be scheduled. I believe they do not have the furniture to deliver.

This is a grave injustice that Jennifer Convertibles is attempting to subject me to. On September 2, 2011, I purchased two couches from Jennifer Convertibles, totaling $1,421.97 including tax and a delivery fee of $149.99. I was given a receipt and a Jennifer Furniture Pre-Delivery Information Guide. I knew I could not take off, therefore, I gave the salesman my phone number and the phone number of my son who would be taking off from work (sacrificing a days' pay) to wait for the delivery of the furniture. I was told that the couches would be delivered on September 15, and that it would be all day delivery, which was not a problem because my son had agreed to stay home all day on that date.

I received two phone calls from Jennifer Convertibles, one of which was September 13, 2011, 48 hours before the delivery date. Both left messages confirming the delivery date and requesting that I call if there were any problems or changes. There were no changes or problems, the date was set, and someone would be home so it did not warrant a phone call. On September 15, 2011, my son was home and had to use the bathroom which he did with the bathroom door open so that he could hear the front door. No one knocked. He got out of the bathroom and saw a missed call on his phone. It was the Jennifer Convertibles driver. He called the driver immediately and the driver said he was just outside and was leaving. My son said to bring the furniture up. The driver would not. My son also asked the driver if he knocked on the door and the driver said that he had not. My son replied, I am here, bring the furniture up. The driver refused, and left.

I have had furniture delivered in other apartments on other occasions. In every instance, the driver knocked on the door first to see if the customer was home. I have read all of the literature that Jennifer Convertibles has given me concerning delivery. I read the Jennifer Furniture Pre-Delivery Information Guide. On the day of the sale, I spoke to the sales person at the Jennifer Convertibles store concerning the delivery. Nowhere in the written information did it say that the driver was not required to knock on the door first to determine if the customer was home. The sales person did not mention this to me at all. What if we did not have a phone? Jennifer Convertibles would take my $1,421.97 and not deliver me the furniture I paid for? This is essentially what happened!

Since I do not have the furniture I paid almost fifteen hundred dollars for and it was not delivered even though someone was home, I have asked Jennifer Convertibles for a full refund. First, I was told that I would not be refunded the delivery fee of $149.99, and if I wanted it redelivered, I would have to pay the delivery fee. I declined. This is an injustice.

To make matters worse, the manager of the store, Ogee **, told me that if I received a refund, 30% would be taken off the price I originally paid. He explained that his hands were tied and that any decision otherwise was up to Laura **, the general manager. I am writing this letter in protest to the treatment that Jennifer Convertibles has extended to me. I demand a full refund, $1,421.97.

I have had a very bad experience with Jennifer Convertibles. They made a delivery date and I was not able to be there. They came to my home and no one was there. They then called to tell me that I would be charged $179.97 extra for a redelivery. They also sold me a lifetime leather protection plan that's called "Upholstery Shield Leather Protection Plan". I have noticed that my so-called leather furniture is cracking and peeling. I really don't understand if this is 100% leather. Why would it be peeling and cracking? I called the store and their response was that I did not qualify. I do not understand why charge for a plan that has no good?

I ordered a sale item couch and arm-chair on July 4th 2011 and to be delivered on July 14th. I paid $500.00 down and the bill is $961.00. On July 10th, I went to pay the balance off and I was informed that they had just sent an email that the furniture was delayed for six weeks which will be in the middle of August.

I called this Sunday, August 14th, to check the status of delivery and I was informed by the new manager named Juan ** that he doesn't understand why I'm calling, when I know that the furniture is not due to arrive in three months. He then informed me of a delivery date on September 29th 2011.

I was furious because that's not what I agreed to and waiting another month is not acceptable. We gave our furniture away on July 9th to a family who needed furniture and now we have been without. Three days ago, I emailed my complaint and no one has responded. I want my deposit returned. Why is this company allowed to practice such deception. Please help.

On July 7, 2011 me and Ms. ** went into the store on Fifth Avenue in Park Slope, Brooklyn looking to purchase the Brown leather bonded living room set. Before coming to this store we went to the Jennifer Convertibles at Hudson Mall in Jersey City and spoke with the salesman name Sergio. He was the most decent young man I've ever dealt with. If the order was placed with him it would have been correct. Sergio took his time and looked up the information for us online and gave us all the information we needed. Wonderful young man.

On the other hand, the service we got was nothing like the service we received in Jersey City. The living room set was ordered on July 7, 2011 and we paid it in full. We have no living room furniture at all thanks to your incompetence and lack of concern.

The wrong couch was delivered. We ordered the Petti Coat in brown bonded leather but was delivered the couch in the brown material fabric. Now i am told that it would take 8 weeks to receive another. So what in the ** happen to the original one that was paid for? So we want asked for a refund and was told it will take 7 days. You're kidding right? What kind of customer service is this? I am going to the Media to report about this and I am sure this is not the first time someone will do this. Shame, shame, shame.

I paid for goods that were not totally delivered. The delivery man lied to me and the sales person used deceptive methods. I call him at the store and he belittle my transaction. I am suing for the full products; otherwise, I want my money back.

Ordered a sofa bed 11 weeks ago and was told delivery in 4-6 weeks. Have been calling the store and no one gives a plausible reason for the delay. They say they will call main office and call back. Of course, no call back. Very frustrating to deal with this company.

We purchased a sofa and love seat on May 16, 2010 with the Guardian Shield warranty for repairs or damage. We paid extra for the company to deliver the furniture, which they did on July 13, 2010. The sofa had a tear in the leather, which was not observable upon delivery because of the pillows in front of it. However, when we did notice the damage a couple of weeks later and reported it to the company, we were assured that they would come out and repair it at no charge. The inspector did not repair the damage. He merely took a magic marker and painted over the tear. Yesterday, we received a letter stating that they would not repair the damage because they said it appeared to have occurred during the delivery. The company was the one who delivered the furniture.

I went to Jennifer Convertibles on March 5 and ordered furniture. I was told the furniture would be ready in 60 days. 60 days came and went. I called Jennifer, and I was told that the furniture would be delivered to my home on June 10, which is today. Someone from Jennifer called me and said that they would not deliver the furniture. I told them that they kept my furniture for 30 days, and it would be common courtesy and good business to deliver my furniture. With an attitude, the phone was disconnected.

I attempted to buy a sofa/sleeper from Jennifer Convertibles but over 12 weeks later I have given up and had to go to my credit card company to get my money back. When I originally purchased the piece of furniture they told me it would be 4 weeks from purchase (2/13/2010). I tried to pre-schedule a delivery but they told me I would have to wait for their call once the furniture had arrived at the local warehouse. They called to schedule delivery at 4 weeks but told me that they were booked up and the soonest weekend date available was Easter Sunday (4/4/1020). I asked them if they were sure they would be delivering on a holiday and they confirmed that they would be working that day.

On 4/2 they called to let me know that they could not deliver because it was a holiday but that they could re-schedule my delivery at the next available appointment (3 weeks later). At this point I asked for a call from Herman (Tustin GM). I heard nothing from the manager for weeks and began trying to escalate to corp. There are no phone numbers with live people, so I filled out a web form (3 times) with no response. Finally, near the end of April calls and offers me a delivery date of May 7th. I asked about a weekend delivery and mentioned the fact that they were the ones who rescheduled, causing this problem in the first place and he stated, "I can take the 7th or wait two more weeks for a weekend delivery."

I asked for a morning appointment and he told me that I could make a request for either a morning or afternoon appointment when they called to confirm. When they called me, two days before the delivery date, they told me that the delivery slot was between 10 am and 2 pm at which point I informed them that I could not take a whole day off of work to wait for a couch and could only take delivery on that day if they called me 30 minutes beforehand.

Needless to say they called when they arrived and left within 5 minutes (before I could race back to the house from work). I called the store immediately and was informed that they could re-schedule delivery, but that I would need to come back to the store and pay the delivery fee again in full prior to them making an appointment. I have since tried to reach corporate, the regional manager, and the store manager but nobody will answer the phone or call back. Thank goodness for the folks at Visa who credited me back! You'd think a furniture purchase would be simple. I will never buy anything from this company again! Since my debacle, I checked with Better Business Bureau (31 unresolved complaints, Grade "F") and read up on the web about a vast array of company service issues and lawsuits against Jennifer Convertibles/Jennifer Sofa. Big waste of time and money!

I purchased a sofa and tables from Jennifer Convertibles back in February 2010, and when the furniture arrived, I noticed a piece of wood along the bottom front of the sofa had been chipped off after the delivery men left. I called right away to make arrangements for them to either fix or repair the damage and they told me that it would take 8 to 10 weeks for them to send out a new part. After the new parts arrived, I opened up the box to inspect them and the new parts were more damaged than what I had. Now I have to call again, wait another 8 to 10 weeks, to get someone out to replace the damages pieces. Service is very slow and I can't get anyone to assume responsibility.

I ordered a sectional sofa and tables on December 3, 2009. They called and said the order was ready in February. When I called in the middle of March and asked for delivery, they couldn't find the order. I called again and they found the order but couldn't process the order until I came into the store and made the final payment. I went the next day and made the final payment but was called the next day by Sam, the manager, and was told that the long distance payment was not processed so she took my information on the phone and she said she would charge the balance and order the delivery. I called several weeks later and asked what was being done about my delivery and I was told that the manager, Sam, was gone and had not charged my account and had not placed the order for delivery. Ashleigh **, the new manager, said she had seen the mistake but had not taken any action. She took my credit card information again and said that I would here about the delivery in several days.

Another week went by and I heard nothing about the delivery. I called again and was told that the delivery date was 4/27/2010. She called again and said the delivery date was not 4/27 but the day it was picked up from the warehouse was 4/27 and that I would hear from the carrier when it was going to reach my house. I called again 4/30 and she said she didn't know when the delivery would take place, but I would hear soon. I asked her to be proactive and call the carrier and find out about the delivery. She said she would e-mail and call me back with the response. She didn't call back. There doesn't seem to be a way to contact her supervisor to get the information about the delivery. I doubt that I will ever see the furniture and would like to have my money returned and be able to go somewhere that could deliver within a reasonable amount of time. Your help would be appreciated.

I purchased with cash a Haney 2-piece sofa sectional with bonus ottoman on 2/27/10. 4-6 weeks is the written delivery date. I have been calling and calling since the 6-week date only to be told I won't get this until June 7, 2010. This is deception. If I was told before this purchase was made, I would have went elsewhere to purchase furniture. It's a shame that this company can get away with all their shameful practices. No living room furniture.

I went to the store on 4-17-10 to purchase a sofa and was greeted by Jonathan who was very polite. The choices we very limited, so I finally agreed to buy a sofa. He gave me a delivery date of 5-27-10, which I thought was too far. Anyway, I asked Jonathan what would happen if I changed my mind before the delivery date, and I was told that all I had to do was come in and cancel the order. He stated that as long as the delivery wasn't made, there would be no problem.

When asked to sign the contract, again I asked Jonathan if I should read it. He said that it was basically what he told me, so I signed. Well, I did go back to the store on 4-25-10, because I thought that 5-27-10 was too long to wait. Upon arrival, I was greeted by another sales rep who had an arrogant attitude who told me that I had only 48 hours to change my mind and that there would be a 30% forfeiture fee of my deposit. I did explain that no other company does that as long as the merchandise wasn't delivered. He stated that this is how business is done in America which I thought was a racial remark.

At first, he said that he won't be able to start the cancellation process until Monday and I would have to call him. But then when I stated that I was going to contact the Better Business Bureau, he said that now I need to come back to the store on Monday, so he can start the cancellation process and then I'll get my money in 30 business days. There will be a 30% forfeiture fee even on protection plan, taxes, and delivery charge.

I went to the Jennifer's in Nashua, to finally get a nice 12 piece set furniture. I got the couch and loveseat. Two weeks right on schedule but, they delivered a damaged table and end tables. I had to call the store, to tell the store manager. He had to wait until they got an email, and it could be reordered. He kept telling me he would call me back, but he never did.

I called one time, and he said that he was just about to call me! I don't believe that. He told me that store was closing. He told me not to panic, because there were many more branches. I was nervous, because it sounds shady. I also bought a particular set, because I loved the cedar coffee table. He told me that particular table wasn't supposed to be put with my set. He made me wait for days, and finally tells me it could take 6-10 weeks. I got another delivery, and they are the wrong tables again. I'm still waiting. I got the couches on February 21, 2010, and I haven't gotten my tables, as of April 21, 2010.

Salesman assured me at time of sale that insurance waiver required by condo for furniture delivery is not an issue. I called several times prior to delivery, attempting to sell additional items (sheets for sofa bed, etc). Stated that night before delivery, call indicating time frame would be made. No call. Delivery man shows up at 8 am on Saturday morning, refuses to sign waiver. He said salesman should have told him. I called to reschedule delivery. Salesman said additional delivery charge. I complained. He said if I cancel my order, I'll be charge 30% penalty. Is this customer service?

Well, where to begin? I ordered a sectional for my new apartment in February during their President's Day sale, however, I wasn't moving into my apartment until April 1st. Like most companies, I'm sure Jennifer Convertibles subs out their deliveries to a third party company who apparently only delivers 3-4 times per month. Considering most other furniture companies in my area do next day delivery, I'm not sure how this company can stay competitive but that's neither here nor there. Because of their sporadic delivery times, I signed up for delivery at the end of march, a week before my lease started just to be sure that I wouldn't have to wait weeks after I moved in. My landlord graciously agreed to accommodate the couch in the apartment prior to me moving in.

Now, I ordered this sectional a month before it was to be delivered and the sales representative in their showroom asked me to call a week before delivery just to confirm that everything was ready to go. The sofa was to be delivered on a Sunday and I called on Friday afternoon to make sure delivery was confirmed. The representative I spoke to informed me that they did not have the delivery information in their computer system and that I would need to call back the next day (not sure why since I ordered it a month prior). I did so and was informed that delivery was confirmed and that the delivery company would call me later that night with a 5-hour courtesy window for delivery. I never received a call that night.

I woke up the next morning (day of delivery) and still had not received a phone call. Their showroom did not open until 11AM and I was at their door at that time to determine when my couch was to be delivered. The salesperson told me my window was from 9AM-2PM but that they had all day delivery from 8AM-8PM and that I should head over to my apartment ASAP to be there in case it wasn't delivered yet. At the time, I wasn't sure why everyone had this information but me. Long story short, the delivery company was apparently at my apartment at 9:30 and called my cellphone and left a voicemail to tell me they were there. I still had received no phone call.

When I called the showroom to express my displeasure as to why nobody had called me, I was informed that on my receipt, the salesperson wrote down "8AM-8PM" and that this was to let me know that even though the delivery company gives you a 5-hour window, the customer should assume that delivery will take place between the "8AM-8PM" time frame and that they would not take responsibility for me not being present at my apartment at that time. Though I think it's a little ridiculous for a company to assume a customer will stay in their homes for 12 hours to wait for delivery, that's not the bulk of my complaint. My problem is that I called twice prior to my delivery (as instructed) and was not once reminded of the 12-hour delivery window, only that the delivery company would be calling me with a 5-hour window. If I am guilty of one thing, it's that I did not see the 8AM-8PM handwritten on my receipt. Still, you would think that one of the representatives would have reminded me of that fact the two times I called, if that's their company policy.

I chose to continue to fight this because Jennifer Convertibles will charge you another full fee for redelivery ($162 in my case). I went to the showroom the next day. It was at this time that I was told that "the call by the delivery company with a 5-hour window is only used as a courtesy to the customer. Sometimes they call you and sometimes they don't". Huh? Then why are you telling customers they will call? Not only was I ticked about this and their failure to re-communicate their 12-hour policy, I still had no records of anyone from their delivery company calling me. I had given them my cell number which records call logs and cannot be deleted (and yes, I had perfect reception all day since I received about 15 calls that day). When I showed the sales rep my log, which had no records of their delivery company, she went into the computer and determined that whoever entered my order had mistyped my phone number.

Aha! So they had been contacting the wrong person apparently. Okay, no big deal. Mistakes happen. The sales rep then entered a new delivery date, conveniently, for that Thursday, the day my lease started and that because of their mistake, I would not be charged another fee. This made me pretty happy. During this whole process, I learned that there seems to be a lot of disconnects between the showrooms, their corporate office and their delivery company, and wanted to be absolutely sure that my sofa would be delivered on Thursday since I now had to take a day off from work to be there all day. Two days before the new delivery, I called their corporate office in NY. I was told that the order was not in their system yet, but that it usually takes a day to go through and that I should call back the next day.

I called their showroom the next day to confirm that my delivery was set and that I would be charged no fee. The sales rep told me my balance was zero. I was at my apartment at 7:45 that day just to be safe. By 11AM, I called their showroom again just to make sure everything was okay. One of the big gripes I have with this company is that they have so many different people working at their showrooms from different locations so it's hard to get one person who knows your story. Through this whole ordeal, I must have dealt with at least 4 different people in the same showroom. Anyway, when I called that morning, I was told that my couch had not made it off the truck from the previous delivery date (4 days ago) in time to get to the warehouse and on a new truck for Thursday's delivery. Bottom line: No couch for another two weeks.

Now I'm fuming why nobody told me this the day before when I called is beyond me and it's not fair that I was forced to take a day of work for no reason. I told them that I needed to cancel my order with a full refund and they complied. As of writing this, the refund has not fully been processed and I'm praying there's not a screw up with that as well. I can't comment on the quality of their furniture (since I never saw my couch except the model in the showroom), but I would seriously think twice about getting it delivered from this company. For $160.00 (about $40.00 more than other places I saw), you would think there would be much better communication and customer service. I mean, in essence, I paid them money and had to call everyday to confirm delivery. Add the fact that they only deliver 3-4 a month and you have to start wondering whether it's worth it. I know their furniture is affordable, but I would consider spending more for hopefully less hassle and will do so in the future.

Our furniture was to be delivered on Friday, February 26. But they cancelled because of a snow storm. They said they would deliver the following day, Saturday, February 27. But they cancelled again due to the fact that the truck broke down. Finally, they delivered on the following Tuesday, March 2. When I spoke to Erick **, the General Manager, and asked that our delivery charge be credited, I was told that these were "Acts of God." Snow maybe, but truck problems? I think not!

Anyway, the store policy is to charge a redelivery charge if we cancel, so I can't see why it doesn't work in my favor. I was also told that I purchased a "promotional" piece, so I guess that meant that I didn't spend enough money. I couldn't believe it.

Besides the fact that our guests had to sleep on the couch that weekend, I had to take time off from work. I took Friday off, and my husband was home on Tuesday. I believe that we should be compensated for our time and inconvenience. Thank you for your cooperation in this matter.

I went into Jennifer Convertibles on 02/05/10 to purchase a living room set. I paid $1415.00 for a sofa bed, love seat and recliner. My delivery date was for 02/12/10. During that week, I had called into the store to buy protection for the furniture. I spoke to Mr. Paul. He told me to have a money order in the amount of $217.72 and give it to the delivery men. I did exactly what he said when the drivers got here. They explained to me that they could not fit the sofa bed in the elevator. I then called Mr. **. He said they would have to take it back and break it down to fit it in. Mr. ** then told the drivers to bring the rest of the furniture to my house, which was the love seat and the recliner.

They set up the recliner in my house and the delivery man asked me for the money order for the protection fee. I showed him the money order and told after they bring up my love seat that I would give him the money order. He refused and said that he would be taking all the furniture back. I then showed my receipt for my furniture showing that it was paid for. He then proceeded to leave so I got on the phone to call Mr. ** back, he would not answer my call. The delivery men then called the cops on me. These delivery men humiliated me in front of my neighbors and frightened my children. I called Paul the next day to tell him what happened. He told me that they would try to help by not charging me a re-delivery fee for the love seat. I don't understand when I paid for a delivery that I did not get.

I asked to speak with a district manager. Mr. ** said he was on vacation. Paul ** is one of the district manager. He was very unprofessional. He gave me the runaround when I asked for a refund and then told me that I would have to pay for the pickup for the recliner and they would take 30% out of my money, which is so unfair. The delivery men then went and wrote a report that they refused to give me the furniture because I didn't show them the money when I did. Before they called the cops on me and after I showed them the money order and receipt, they refused to give me my furniture and I just really would like to have my money refunded in full.

I purchased 3 pieces of furniture. A sofabed, a coffee table & a chair. I was charge 2 seperate delivery fee's totalling $180.00. I was informed yesterday the couch is ready for tomorrow's delivery but not the other two items are not. My choice now is to pick up the remaining two items OR pay a THIRD delivery charge. I have complained and Im getting nowhere! Please help!

On October 1st of 2009 I ordered a whole living room set. I payed 700 dollars that day and was told to expect a call to be told when they would be delivered. Renee never called, so I called and she told me they would deliver on the 27th of October and to expect a call. Before the 27th, I went to the store to finish paying off the rest which was 392 dollars, a total of 1092 dollars. I waited and they didn't call.

On the 27th I called in the morning and was told Renee would call at 10:30am but she never did. I called at 3 pm and she told me my living room set is going to be delivered the next day. This store has really bad customer service. I would nevershop there again and would not recommened it. In fact, if my living room set does not arrive tomorrow, I will cancel the purchase and ask for a full refund , not with a 30% fee. I am willing to place a complaint tgainst them in order to get all my money back.

Customer service does not get any worse. A week ago Saturday, I ordered a loveseat from the Jennifer Convertibles showroom in Washington, DC that was supposed to be delivered this Saturday. The middle of last week, the store calls to tell me that date is impossible and the next non-workday day that would be available would be Sept. 26. That is over a month to get a piece of furniture from Landover. I could get a Radio Flyer and have it here in the fraction of the time.

I call up the corporate headquarters and find the only day that I could bring a Radio Flyer or a U-Haul over to the warehouse myself would be on a Thursday when I and most other people are working. To add insult to injury, their computer records last week said I agreed to a Sept. 10 Thursday delivery which I never had. Today, according to corporate, their computer said I had agreed to pick up the loveseat from the warehouse that day. So instead of correcting the mistake, they added to it. Note: that if you are not home when Jennifer tries to make a delivery, they hit you with an additional full delivery charge.

I finally got so sick of being treated like this, that I canceled the order. And guess what: they are hitting me with a 10% restocking fee even though there is nothing to restock. In no instance would they have made the delivery by today and it was not a special order item. To make matters worse, Ogueji (I may have his name spelled wrong) who answered the phone at the store today and Saturday had the worst attitude I think I have ever encountered with a sales person.

When I asked him to call the warehouse on Saturday to see if I could pick up the loveseat at a convenient day and time, he refused. I don't know if this was out of stupidity, incompetence or caluousness but someone who treats a customer like that has NO business being in retailing.

When I asked him about possible delivery dates, he told me something and said "that is what was in the system." When I said computers are wrong sometimes, he said "not "Jennifer's". The people I talked to at corporate were equally as unwilling to help and basically said that when they delayed the delivery date by three weeks it was my tough luck. I will lose 10% of my purchse price for canceling the order because of a "restocking fee" even though there was no restocking necessary. I am taking my business elsewhere. I hope you do, too.

8/08/09 I purchased a sofa bed sectional furniture at Jennifer Convertibles. I paid cash for the item and was told by Andrea, the sales representative that my furniture would be delivered on Sunday 8/16. This information was also clearly indicated on my receipt. I called the show room on 8/15 to confirm my delivery date and was told that someone from the company would contact me regarding the time of delivery. No one contacted me.

on Sunday, 8/16 I again called the company to determine what time the item would be delivered, Sam the manager, informed me that according to his records I was not scheduled to have my furniture delivered on 8/16. His records indicated that the furniture is not scheduled to be delivered until 8/30....I was shocked to hear such news. I informed Sam that I threw out my existing furniture in anticipation for my new furniture. He indicated that he cannot help me because the item is currently out of stock???

Thank you for your assistance.

our furniture was delivered damaged. I called the office, they had a technician come out and said the couch needed to be replaced he tired to fix the chair, but still not fixed. I called the office again they then told us the couch was going to be "repaired" instead of replaced. The "components" would take 10 to 12 weeks to be fed xed to us.

The second phone call was the beginning of the 6th week for my delivery. I contacted Jennifer Convertible and they stated that they see nothing in the systme being send to the warehouse. it is just the principle of ordering an item and there is no item in sight.

I informed the store i either wanted the couch (belatedly) or a full refund. They insisted if i didn't pay another $99 i'd be out the first $99 delivery fee plus a $30 restocking fee - Seems to be how the store makes their money. According to the store i'm out $129 with no couch.

I ordered a sofa on 02/02/09. I emphasized several times that if it could not be delivered in a work van or a pickup truck, I do not want it. After explaining to her about my driveway, the steepness, how narrow it is and 300ft in length and knowing that large furniture vans would not make it up the driveway, she reassured me that this would not be a problem. She said that the delivery men were very good and said that they would get the sofa to me. I paid her $300.00 and financed the rest for 3 months. I am retired and on a fixed income and this would work out for me. She stated that the sofa would be delivered in 8-12 weeks, but that it would never take that long. I did call her back in a few days and she stated that she spoke with her general manager and said that delivery would not be a problem.

I received a call from Jennifer on 05/03/09 stating that the sofa would be delivered on 05/10/09. I once again reminded her about the delivery issue and she again reassured me that her general manager had taken care of it and it was not a problem. Jennifer called back an Saturday, 05/09/09, and stated that delivery time would be between 1-5PM. I once again asked about the delivery truck and she said that it was taken care of. On Sunday, 05/10/09, we waited until approximately 4:15 and the delivery man called us and said that they were at the bottom of the driveway and could not get up it because their truck was too big. I asked them if they had received instructions regarding delivery in a small truck and they said that no one said anything about the delivery to them. They then asked me if I had a small truck and would come down and get the sofa. I told that I did not and that I was paying $98.00 for delivery. Even if could get a truck, I had no one to carry it in the house. My husband and I are senior citizens and my husband is disabled.

The driver then said that he would have to return the sofa to the store. I said okay and that I would let the salesperson know what happened. When I called the store and informed Jennifer what happened, she said that she would have to call me back. She did and asked me if I had a truck. I told her the same thing that I told the driver. She then said that she would call me back tomorrow. She did not call me on Monday, so I called her on Tuesday. She said that they could not deliver the sofa. I asked her what happened and she said that it wasn't her fault, there was a glitch in communication. I asked to speak with the general manager and she said that he wasn't there. So I said, "well then, I want my money back" and she said okay. This was on 05/12/09 and she said that it would take 7-10 days for the refund.

On 05/26/09, I called back inquiring about my refund and she said that there was a problem with the paperwork and that it would be resubmitted. I asked to speak with the general manager and she said that he wasn't in. I then got the phone number for the main office and called and left a message. The machine said that they would call me back in 48 hours. I'm still waiting. I called the store on 06/01/09 and Jennifer said that she just received the paperwork back and it was approved and that I should wait just a little longer for the refund. On 06/03/09, I checked with the bank and I received a refund of $146.79 from Jennifer Convertibles. I am now furious. I went to the store, spoke with a salesperson, Jennifer was not there, told him the basic information and he said that they took out a restocking fee. I asked to speak with the general manager. He, of course, was not there either. He gave me the same number for the office that I had but he also gave me the general manager's name and extension. I called, got the same message about them calling me back in 48 hours. I'm still waiting!

I ordered the Softee Sleeper Sofa from Paris at Jennifer Leather in Vienna, VA. I asked if I could pick up the sofa from the warehouse in Maryland and was told that I would only be able to pick it up on a Thursday and that nobody would help me load the piece. Since I did not want to take a day off to pick up a sofa, I decided to opt for delivery at a whopping $99 on a $299 sofa. I was told and my invoice clearly states that my sofa would be delivered on Tuesday, June 2, 2009. I was told, and once again and my invoice states, "You will receive a courtesy call within a 5-hour approximate delivery window (the day before your scheduled delivery)." Funny thing, at 5:00 pm the day before my scheduled delivery, I still had not received my courtesy call. I then called Jennifer Leather in Vienna, VA and asked if they could please tell me when my piece would be delivered. I was told that I was not scheduled for delivery. Funny since my invoice clearly states Tuesday, June 2, 2009, and I was charged $99! Apparently, the local office is pretty powerless.

I spoke to a gentleman who told me that he would email the delivery company, but that they have probably already loaded the truck and would not be able to get it to me tomorrow. He then proceeded to tell me that Paris, the sales associate that assisted me, would be in at 2 pm on Tuesday, June 2nd. Not sure how that is going to help me since I took the day off and will now have to take off another day. I never received an "I am sorry." I understand mistakes happen, but how in the world can they charge someone for delivery, write it on their invoice, which the store has a copy of, and then completely forget to place the delivery order for one piece of furniture. I am absolutely disgusted with the manner in which this matter was handled or shall I say not handled. Please think seriously before paying for delivery. I paid $99, 1/3 of the price of the sofa for delivery. I took the day off from work and will have to take another. All together, this fiasco has cost me $599, two days of work + sofa + delivery cost.

We ordered a leather sectional and set a delivery for Saturday 5-30-09. They called prior and advised a window for delivery between 9am & 2pm. They also advised a certified check must be made for the balance. They arrive at 7:45am and the driver who could barely speak english could only say You have check? We told him no and it is too early anyway for the delivery. We asked him to return at 9:30am and he agreed.

He returned at 9am and again very rudely said. You got check? We explained I was on my way and would be back in 15 minutes with his certified check. The bank being about 4 blocks away. He calls his boss who told me they can only wait 15 minutes and then they would have to leave. I got a bit upset with him and told him I am getting the check and would be back in 15 minutes and that I should have at least 30 minutes worth of credit for waking me up at 7:45.

Needless to say they left in ten minutes after I left even though my wife tols them that I was down the block. Now they want another delivery charge or if I try to cancel they would charge me 30% of the order and I would have to pay the delivery charge anyway. Jennifer Convertibles delivery service is a total rip off operation. You can't call them and they are just looking to compound delivery charges any way they can. I haven't even received my furniture but can onlt anticipate problems reading the horror stories I have now heard from other consumers. Buying from Jennifer is a bad decision and I would advise consumers to think twice before considering buying anything from this company.

I just read a ton of bios and am soooooooo glad I did not mess with them. I have to say though quite frankly I would have been too suspicious of them when I would not have been able to pick up said furniture myself. The info in how bad the quality of the furniture is enough for me. I will pass this info on to as many people as I can and maybe it would be good for abc or other network to research them undercover for even better exposure to the truth.

Purchased a livingroom set on 03/27/09 given a delivery date of 004/11/09. A day prior to delevery they cancelled with absolutely no explanation. Reschedule 04/18/09. Never came taht day resceduled for 04/24/09 the day prior informed only two of the three pieces are coming..Shame shame shme on Jennifer and its management customer service from the mangement in plain English sucks.

I purchased a sofa sleeper in Jan 09 which included free sheet sets. I recvd the sofa w/o the sheets. I called back 1 wk later, assuming the sheets were to be delivered separately. I spoke with the sales associate who refer me to the mgr of the store. I was told they would check with the warehouse. 2 wks later no c/b. I called and was told they would email the regional mgr. 1 wk later I c/b and recv/d the run around. They advised they would contact the regional mgr.

1 wk later I c/b and asked for the regional mgr's name and #. I called and left a msg. No c/b from the regional mgr. 1wk later I left another msg. The regional mgr c/b and stated he would check into this matter and have the sheets shipped to me. 1 wk no c/b and no sheets. The mgr was not apologetic for the delay. He mentioned the 48hr after delivery call regarding problems and assumed I recvd the sheets. It has been 3mths and I have not rec/d my sheets. I will not purchase any other merchandise or refer anyone to Jennifer Convertibles. POOR CUSTOMER SERVICE NO SATISFACTION!!

We then asked about a delivery charge refund, to which he told us we needed to speak with Jennifer. When speaking with Jennifer on Friday she refused the refund and told us we were lucky they were not charging us another delivery fee for the correct sofa. She has been extreamly rude the entire time through the frustrating situation. We asked for her managers name and phone number, and while calling the number, the name she gave us for her manager- no one was employeed by that name by the number we called.

The consequences we have endoured are that we payed for a product, that we did not received when promised, we have dealt with extreamly rude people, and we would like the refund of our delivery fee since what was delivered was not what we paid for.

DO NOT USE JENNIFER CONVERTIBLE DELIVERY. We originally scheduled a Thursday delivery - which was then canceled 2 days later. I was told I had 2 choices: Saturday or the following Thursday. I happened to have plans that Saturday and knew it might be tough, but he told me to wait and see what time window I was given. Friday I was called and offered 3-7 and I agreed to take it.. That Saturday (while shopping) I get a call at 2:15 saying they're outside my building and are going to leave soon if no one lets them in. I remind the moron that the delivery window starts at 3 and he responds with 'we called 30 minutes ago and left you a message' (on the house phone of course).

SO - I tell them I can be there in 15 minutes if they just hold tight and he seems to agree. We DROP EVERYTHING and race home only to find they had just left (w/o calling). When I immediately returned the call to the number they called from - NO ANSWER. On top of all this, they have the audacity to say I will be charged a re-delivery fee!

I went into the store to speak with the manager and she made it perfectly clear she is both powerless and useless. The Master Computer that controls everything can't be changed - it has now been entered into the Master Computer as a 'missed delivery' and there's nothing that can be done. The Master Computer apparently had automatically charged me for a restock fee too. All she could do was GIVE ME AN EMAIL address and say I should write a note and hope for a refund or store credit? Can you believe it?

This is how bad corporate America has become. The bottom line is all that matters. They outsource the work to cheap 3rd party services. And in this case (and hundreds of others according to this website!), these sorry excuses for 'workers' have more affect on customer service than the General Manager. Sad really. I'm thinking about not rescheduling the delivery and just returning it now after reading all these reviews...Stay away!

$100 + time wasted + grief

I have been trying since January 10 to get a sofa delivered to my apartment. I live in a co-op where the restrictions do not allow any deliveries after 4:00. On three separate ocassions the drivers from Jennifer Leather arrived at my building after 4:00 and therefore were not allowed access to my apartment. On the third attempt I was promised by the manager that they would arrive no later than 1:00. I checked throughout the week to confirm this time as I had already beened burned twice. At 4:00 the diaspatcher called my apartment to say that they would arrive in 20 minutes! Are they nuts!! Since January 10 I have had a problenm with the delivery of my sofa. They lie all the time and I have no recourse but to take them to small claims court. STAY AWAY FROM JENNIFER LEATHER!!.

I purchased on January 11th a complete Sofa, Chair, Ottaman and Loveseat total $2000. Couches delivered on January 15th, I came home allowed delivery, set up, went back to work. Later that night, sat on the couches and etc., to discover the Sofa middle is sunken and not acceptable. I called January 16, 2009 at 7:00 am spoke to CSR and was asked to allow 5 days for a call to discuss issue; I called back on January 23, 2009, as I had not received a phone call and was guaranteed to have a call that day, well I received a call on my home phone and specifically gave information for day time contact;

I emailed customer service on January 26, 2009 again (see attachment) to go over my issue and request a manager to return my call; no response asked to wait 24-48 hours: contacted Meryil No response to date; Technician calls me on Friday, January 30th, leaves message on house phone he will come between noon & 3; Technician arrives Saturday, February 1, 2009, to say yes its broken, and I can order you a new cushion, UNACCEPTABLE, I didnt buy a used sofa, and will not accept a broken one, he asked me write that on his paper, I did so and signed the paper he left;

I called again Meryil on February 2, 2009, as I have not received a response via email to my inquiry and again left her a voice message asking for someone to call me back (see attachment). My issue still remains, that a defective product was delivered, I will not accept it and would ask that you either, pick up the entire package that you delivered, and/or deliever a new sofa immediately. 02/18/09 Finally call back to say they will fix the cushion (STRUCTURE IS BROKEN) and will not send a new couch that I paid for. I have now sent a request to put this charge in dispute and am awaiting a response.

Wants to fix a couch that should be delivered new. Its now February 20th, and I am unable to use the sofa and I have a family.

I am writing to you to complain about the horrendously poor treatment that I have been receiving from Jennifer Convertibles. I am very upset and unsatisfied with my delivery of NEW furniture that was delivered damaged (with scuffs). I sent an email on the delivery date: 1/23 reporting the problem and no one responded to me. It took 3 more phone calls by my husband (Demetrius Baker) and almost a month before we got an appointment for someone to come and look at the merchandise. Every time he called to follow-up on the issue, they said someone will call within five days. No one ever did.

After the third call, an appointment was scheduled for today February 19, 2009. I have been living with tags on my couches for almost a month - waiting for the right thing to happen (someone to exchange our couch). Yet, all the technician did today was take photos and say we would get a call in 10 business days to schedule a 6-hour repair! We do not need new couches that need repair! We need new couches! We paid for new couches! I want my couches replaced with what I paid for - new undamaged product. I want my couches replaced with what I paid for - new undamaged product. If I am the cornerstone of your company's success- I am not feeling appreciated with how I have been treated. This is not an acceptable way to treat customers.

Furniture Delivered Damaged over a month ago and the company is not offering to replace it and make it very difficult to find someopne who will resolve the problem.

Twice I went to the Hatfield PA store and the sales person just talked to her friends on the cell phone. I asked her the first time what the delivery fee was and she said $120.00. I asked if I could pick up the furniture she said YES. I went to the Abington PA store and the fellow there would not give me the time of day. I called Hatfield and asked about the furniture I wanted. She then said the delivery fee would be $160.00. I asked if I could pick it up and she again said YES but then added that I would have to go to the warehouse In New Jersey.

When I asked where in New Jersey she said ONCE YOU BUY THE FURNITURE THEN I WILL TELL YOU. Twice I wrote to them and finally the second time I got a voice mail saying that they were sorry I was upset but their delivery policy is printed in their ads and I should have known better. The voice on the phone was nasty and very sarcastic. I will never ever set foot into their stores again. Rude, unattentive sales people and rude customer service people. Why does the delivery charge change from week to week? It is a scam.

I ordered a love seat and sleeper sofa from Jennifer Furniture. The sleeper sofa came damaged on 12/4/08. I have had to deal with their technician who I hope will finally come on 2/10/09. I still have the love seat to be delivered. That was arranged for 1/15 and the building receptionist called me at my office which is 5 minutes away. By the time, I got there, the truck had gone...they are supposed to wait 15 minutes, they did not even wait 5 minutes. I asked the store manager to arrange for another delivery after 3 pm...he said yes. The delivery company just called me and they have arranged for the delivery from 9 to 2 pm. This is a nightmare. I want to cancel the order. I give up.

Lots of time following up, out my money with a damaged couch and a love seat that can not be delivered at a convenient time for me.

I bought a sofa at Jennifer Convertible in New York from C. Henrique (who only gave me a few second of her time) on September 2008 and I still do not have a sofa as of January 27, 2009 and they have my money $1,400. Jennifer Convertible delivered the sofa as scheduled but when the sofa arrived the two materials I requested for the sofa were reversed. They put the material for the cushions on the body of the sofa and vice versa. The sofa look as it was used, full of wrinkles and it did not have enough stuffing. Even their delivery guys commented on the condition of the sofa. I told the delivery guys to take back the sofa.

I then went to the store to speak to a manager. Ms. Henriques told me she was the store manager, the regional manager and everything else and that there was nobody else to talk to. She told me that they will charge me 30% because the sofa was custom made. I told her that she never told me about the 30% and that we will have to settle that in small claims. I went to small claims in December hoping to settle the issue and get my money back.

When I went to court, Ms. Henrique insisted on having the case hear by the court, instead of a mediator, which means that it will take months before her and I can speak to a judge. A mediator will have settled the case on that day but they want to keep my money so it is in their advantage to let me hanging. In the mean time, they have my money $1,400 and I do not have a sofa.

I lost time and money going to court, have to buy another sofa someplace else and I they still have my $1,400

I purchased my My livingroom set since the Summer of 2008 and i'm still waiting for my sofa to be delivered. The first time they came to my home the sofa was too big to fit through the door therefore the had to take it back to take it apart. I agreed to pay the additional $200 fee they charged my for delivery again.

I scheduled another delivey for Oct 24 2008. My brother waited for the delivery all day and they never came, and when i called them to ask them what's taking them so long they said that they came but no one was home. I asked them if they're sure they came to the correct house and they said yes and that they have pictures to prove. I may add they least no note no nothing stating that they were at my home nor can they show me the pictures they claim they took. To make things even worst, they want me to pay again for delivery.

They want me to pay an additional delivery fee os $200 and i still havent recieved my sofa and it's now 2009.

I bought a sofa from their store, which cost me 500.00 dollar. Delivery fee was 100.00 dollar. The first day they could not deliver it to my place. When I called the New York store Cathy told me I would have to pay another 100 dollar delivery fee. I never agreed to it and told her that why should I pay 200.00 total delivery fee for that 500.00 dollar sofa. I wanted to cancell my order but she threatenned that even though I cancell my order I would not be able to get my credit. I asked for the customer service number, she never gave me any number. I even could not find any customer service telephone number in the website. Later on it was rescheduled for delivery. When they delivered the delivery people forced my brother in law (he was present at my apartment to receive the delivery) to pay 100.00 cash.

I was completely cheated by the sales person, humiliated and financially damaged. I had to pay total 200.00 dolllar delivery fee for the 500.00 dollar sofa.

Ordered furniture on 9-7-08 to be delivered on 10-26-08. This date was cancelled by the company because they ordered the the incorrect color. New date for delivery was 11-26-08. I took off from work to accept delivery.Got a phone call at 2PM stating that the truck broke down and that they would not be deliver. During this phone conversation they confirmed that they would deliver on Friday 11-28-09. Took off from work again and stayed home all day.

My wife called the store at 3 PM to check on the status of the delivery. The store informed us that the truck broke down AGAIN. No one from the store had the courtesy to call us about this situation. I called the corporate office, got a message to just call the store where the furniture was purchased from. I then called the store and Mario (store manager) would not take my call. I then drove to the store to cancell the order. I then called the district manager, Colleen @ 1-800- who to date has not returned my calls. I would not recommend this store to anyone.

The economic damage was tha I had to take 2 days off from work.

I am so happy I found this page and I feel like we really dodged a bullet here. My husband and I were looking for a sofa bed along with additional seating pieces since will will be hosting Christmas at our place for the first time and will have both sides of the family travelling down. I saw an ad for a Microfiber Sofa bed at JC for only $299. We went to the store only to find out it was only available at that price in one color. It was neutral so that was fine with us. We also saw another set of cute chairs on sale, $180 for the pair. We spoke with the sales rep and told her we lived quite far away and didn't know if they would deliver to our area. She looked it up and said they would, but it would be a $200 delivery fee.

I at that point was shocked at the price and told her that we would just arrange for us to come and pick it up ourselves, even though it would take us 2 trips. She at that point told us that we would still have to pay a transport fee of $50 per piece. WHAT? I need to pay YOU $150 to pick up my own furniture. This is just insane! She said it would be better to get delivery by them since it would only be $50 more and if anything happned to the furniture in transit they would cover it, and they wouldn't cover an damage if we moved it ourselves. She also told me the earliest we could expect to have it delivered would be Dec 22nd, which was too close for the day we needed it. We could pick it up next weekend though if we were to do it ourselves.

We told her we would need to think about it. I was on th net looking for a phone # for corp to see if I could get the $50 fee per piece reduced only to be sent in circles but a computerzied phone system. Then I came across this site. This has made my decision easy. I will NOT be making a purchase from JC. I will pay a little more else where.

i purchased a sectional sofa in July 2008 paid full amount and a 200.00 delivery fee for a 3 mile drive! I recieved the furniture and within a day the springs had popped and you could not sit on one side of the sofa as you would slide off.I made a call to report this and a technician was called out after a month ..it took another month and a half to recieve shipment of replacement parts and now I cannot get a tech. to come and fix it . The store told me 5 days to make an appointment , it has been over that. so i have 2 boxes in my apartment with no date of when someone is going to fix my couch that I have now had for 3 months broken! i am calling the store and no one picks up and if they do they are not at all helpful I feel like they took my hard earned money and dont care whether I am a satisfied customer or not!

I purchased a furniture set on Jul 24, 2008 and I paid $1160 out of $1720 with my credit card, waiting for a delivery withing three to four weeks. It is now Oct 22 and I have not yet received my order! The person to whom I was in touch from the showroom is apparently rude and unapologetic, so I had to get in touch with the manager of the whole area, who was a just bit more polite, but still unwilling to offer any compensation for this horrible treatment of a customer. This company is not responsive to its customers and I couldn't contact any manager of higher rank although I tried very hard.

I had several guests from out of town as well as in town during the past three months that I couldn't accommodate at home due to the lack of these furnitures. The company has been playing a game with me and I had to go under a lot of pressure and stress. They had also kept my money for three full months and they don't want to give me any compensation for that.

I purchased a sofa and ottoman from Jennifer Convertibles on 31 August 2008 at the Woodbridge, VA store. I paid, in cash $937.48 which included $150.00 deliver fee. I was told that it would take 6 to 8 weeks for delivery. On 17 September, we received a call from Lone Star Distribution Center that the furniture was ready for delivery on 23 September. I was going to be out of town that week, but my friend could accept the furniture if the driver was able to contact him at least one hour prior to arrival at the house.

The person at the distribution center said that could be done. Well, that didn't happen. The driver showed up to my house with the furniture and no one was at home. The driver called the distribution center to advise them that no one was at home and he was bringing the furniture back to the center. The distribution center called my friend at this point to advise that we would have to pay another $150.00 to have the furniture delivered at a later date. My friend contacted the distribution center and the manager agreed to redeliver the furniture without the additional cost but we would have to work out the details with the Jennifer Convertibles at the Woodbridge office.

We contacted the salesperson and she would not agree to deliver the furniture without the additional $150.00 deliver fee. I told the salesperson that I will not pay the $150.00, but I will pickup the furniture from the distribution center if they will refund the $150.00 deliver fee. She refused so I asked for a full refund of my order. She told me that they would not refund the $150.00 deliver fee and I would have to pay a 30% restocking fee. I pointed out to the salesperson that the deliver service should not have agreed to call an hour prior if they could not accommodate that request because I could have made other arrangements.

I asked to speak to her manager and she gave me a name and number. I left several messages and finally got a hold of the manager on Monday, 13 October and he was unable to take my call. I asked him if I could call back on Friday, 17 October and he said that would be fine. I called on Friday and left 2 messages. I never received a call. I have been trying to contact the manager for several weeks now and on Thursday, 16 October I received a message from the salesperson at Jennifer convertibles that they are going to return my furniture to the warehouse if I do not come and pick it up.

In addition to calling the manager, I left a message with Lone Star Distribution and they never returned my call. I went to the Jennifer convertibles website and filled out the customer care form and asked for a full refund because at this point I do not want the furniture. The form said it will take 3-5 business days for a response, so I am waiting. Jennifer Convertibles has had my cash since 31 August and as of 17 October, I do not have my furniture.

I bought a sofa fullsleeper on 08/28/08 for $299.99 + Tax. The salesperson, Ramon, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:oo pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be re-scheduled for 09/12/08. I said OK cause I did not have any choice. I told Ramon that the girls at the condo office would open my door for them. But somehow he didn't tell them, so, supposedly they came in the morning and I didn't pick up the phone and they could not deliver, there's no sign that they came at all, they didn't even left a message.

So I called Ramon that same day and he wasn't in the office and he would not pick up my calls so I talked to his coworker instead and he said that he is not a manager and there's nothing he can do. I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because Ramon was not there. So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked Ramon when would he have my sofa deliver, he replied that I needed to pay another $99.00 for delivery fees. I said no way it's not my fault that you guys can't communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them.

So I asked him to give me a refund, cause I did not want to pay the extra $99 and go trough all the ordeal again. He said that he would charge me 30% of the total (includind the $99 delivery) which came to $120.00 that I would have to give them in order to receive a refund. So far they've got my $419.47 since 08/28/08 and I have no sofa and I am very upset and dissapointed.

They still got my money so I could have used to go to a decent store, more responsible. The apartment is empty cause I rented it on 08/26/08 and I needed the sofa to sleep on it, so I ended up sleeping in a very uncomfortable air bed, having back pain every morning and waiting for them to finally arrived. I have been vissibly upset at work which affect me negatively. I feel robbed and scam!

Purchased a couch from them. Got delivery date and already the next day they called and rescheduled. The store gave me a time window of 12-2. On the delivery day the driver called at 7 in the morning saying they are coming early. The couch arrives damaged. Another couch was not available until 2 weeks later.After 2 1/2 weeks of calling and e-mailing corporate with no response, they informed me that I could cancel the transaction or get charged another delivery fee for a new couch because they could not determine any damage. This company is very unprofessional and has zero customer service. This explains why they get horrible reviews and complaints.

Had no other option but to void the transaction.

I went to the Jennifer Convertibles store in Paramus, NJ and dealt with a salesman named Shawn who seemed very nice. In fact, after purchasing the couch, I discussed with my mother how nice he was. The couch was set to be delivered on Wednesday, Sept. 3 (two weeks after my purchase) because Jennifer only delivers to the city on Wednesdays and Saturdays and my building only allows deliveries on weekdays. The day before my delivery, Shawn calls me and tells me that when they went to put the couch on the truck, they discovered that it was so badly damaged that they could not give it to me. He informed me that they would not have another shipment until October 22. I told him I could not wait that long without a couch and asked him to cancel the order.

A few days later Shawn called to tell me that somehow the shipment came earlier than expected and he could have my couch delivered to me by the next wednesday. Happy to have my couch back, I agreed to let him deliver it the next week rather than getting another couch. The next tuesday, I get another phone call from Shawn telling me that there was a computer glitch and when they went to get the couch, there was none there. The computer thought there was a new shipment when there wasn't. I told him to cancel the order. He said he would. I knew I really liked the dimensions of that couch so I called Shawn to find them out and after he gave them to me, I just asked if there was anything else I needed to do to cancel the order. He said he would need my credit card number. What was he going to do if I didn't call him for the dimensions? And didn't he have my credit card from the purchase?

He then offered to sell me another couch that I had been marginally interested in. After some thought, I agreed only if he could have it delivered the next day (Wednesday). He said he was 80% positive he could and that it was all set to go. He called me Wednesday morning to tell me that there was no room on the truck. Well I was outraged. I had all these opportunities to buy a couch from another place but I stuck with Jennifer and now I had been out of a couch for weeks and my college roommate was coming to spend the weekend with me and I had nowhere for her to sleep. I told him to cancel the order since the deal was that I'd take the other couch only if he could get it to me by Wednesday.

He told me he couldn't cancel the order and he told me that I had better check the Uniform Commercial Code. I cannot believe what I have gone through. He is now promising to have it for me tomorrow. I have absolutely no trust in him or this company but I have no choice since he won't cancel the order. I asked him if he would cancel it if it doesn't come tomorrow and he said absolutely. Why can he cancel it tomorrow but not today? Customer service isn't even at a central location. Different salespeople at different stores pick up. They are not helpful or courteous. I've never dealt with anything like this before.

-7/25/2008- picked and purchased sofa in about 20 minutes. Sam, the store manager quoted a 2-3 week delivery -8/16- called Cynthia from the store and still no word on when we would receive our sofa 8/27- Anthony from the store said he would email the warehouse regarding our order and that they would contact us the next day 8/28- Anthony from the store repeated the exact same story from the day before 8/31- spoke to Sam, no news we had to call back on Tuesday (after Labor Day Holiday)

After Labor Day- Sam finally informed us of the slight delay-our sofa would not be delivered until OCTOBER 8-10! I asked to speak to someone else that can better take responsibility for this lack of business etiquette. The number he gave me was useless nobody ever answered at the District Manager's office- upon entering an extension or the number zero even, the call was dropped -called Anthony the next day and he had no better news or alternative to give me than to phone the district manager's office, which he admitted he could not get through to himself and phone the 1-800 number which puts customers on hold for 15 minutes plus.

Lastly he said he would email the District Manager and have them call me with some sort of alternative. Have not heard from them yet. -9/8- requested a full refund and Sam accepted it very rudely. There were no further questions or expectations other than that the refund would be in around 2-3 weeks. Again a very vague time frame. In conclusion, we are very upset that our purchasing of a sofa would turn into such an ordeal and that businesses, so popular as Jennifer Convertible, can not keep their word and continue to conduct business as they do.

Due to the fact that we need to wait a vague time frame of 2-3 weeks we can not make another sofa purchase. Therefore it is a charge on our credit card for 8 weeks, for something we do not own.

Went to Jennifer Convertibles on a weekday in August 2008. Saw a reclining sofa for $299. It was just what we were looking for, so we were going to buy 2 of them. I figured that was cheaper than getting a sofa and loveseat - alltogether it would be about $635 with tax. So I figured. However, the sales person informed us that if we wished to have it delivered to our door (which is a stone's throw from the store), it would be $160 deliver fee.

Fine. We'll just pick up both sofas from the store with our truck (2 trips). Nope - $50 warehouse charge PER ITEM! So that's $100 on top of the cost of the sofas. Fine. We'll pick it up from the warehouse - no charge for that. However, the warehouse is 45 miles away in Landover, MD and are only open on Thursdays from 11-4pm. We were told the earliest we can get to the warehouse would be the second Thursday in September. However, the salesperson did assure me that we could get home delivery (that $160 charge again)- THE LAST WEEK IN AUGUST!

So, the warehouse MUST be open during that time, don't you think? Plus, we found out that warehouse personnel will not even lift a finger to help you load your merchandise onto your truck - won't even give you an inch of rope. So - Jennifer Convertibles can keep [their] merchandise - I will not EVER buy ANYTHING from [their] store. I feel terrible for all the people who suffered at the hands of indifference and poor customer care.

the chair was replaced in january. shortly after, I began having the same problems with the second chair. The repairman came out and said he would make a report and have parts ordered. all along I am and still believing that this is not a new chair, but the original. At any rate I received correspondence May 9, 2008 saying parts were on order and would take 4-6 ofr domestically produced goods or 10-12 weeks for imports. I have called back, June 10, July 24, August 12 and August 21, 2008. I get the same answer, someone will e-mail the customer care center and get back with me. I AM SICK TO DEATH OF THIS COMPANY. I WILL NEVER BUY ANYTHING FROM THEM AGAIN.

Heather wanted to cancel the order again until I told her you are not to cancel the order and she asked me why not. My time is precious and I don't have time to again go looking for the product. This is the most unprofessional customer service people I have ever met. She said her boss is Susan Goodman. The name of the sales person who placed the order in KOP and gave us the delivery date was Michael.

Purchased a sofa. Delivery men came could not understand English. Stains, and rips on the couch with all the pillows now having enough stuffing in them. Called store told they would send someone to fix it. I SHOULD not have to have something new be repaired. Deliver man arrives, proceeds to throw the pillows he was not using on the floor!! then I find him not repairing the right rips on the couch.

Now it gets even grosser, I see a wet stain on one of the cushions and he tells me IT IS HIS SWEAT. I thought I would throw up!! Called the salesman Dave, he keeps telling me give another chance. Can not deliver on the days I am not working!! I tell him forget it, called his supervisor, want my money back. now I am sitting here waiting for the couch to be picked up (they told me 1:00 p.m. to 6:00 p.m., I try to check at 4:30 and the girl tells me I am not on the list of pick ups!! I proceed to tell her she better get me the Manager or someone. I ge Les in Long Island, I think he is the Vice President who checks and then tells me it could be up until 8:00 pm. The girl was new who told me that!!! So I said why did you tell me 1:00 p.m to 6:00 pm, his explantion was that is a courtesy it is really 8:00 a.m. to 8:00 p.m.

SO!!! if I went out from 8:00 am this morning until 1:00 what would have happened!!! another dumb answer. I am still waiting and they better show up!

I ordered a sofabed. I noticed that the salesman had added a set of sheets on to the order. When I came in to the store to pay off the balance of my order prior to my delivery, I was told that changing the order would delay my delivery. I am now trying to return these expensive polyester sheets and am told by the store that there are no returns? I have never dealt with a merchant that refused to accept returns or exchanges...this is absurd!

I am stuck with a set of overpriced poor quality sheets that I did not want to order to begin with.

The prices do not reflect the actual cost of the products when you get up to the counter to pay they add at least an additional $90 fee to deliver with no options to pick up your purchase yourself. They seemed to try hard to deceive you.

I purchased a leather couch here and paid it in full before my delivery date which was today may 8th, 2008 well they did deliver it but the driver of the truck said there was a balance so I showed him my recipt where i paid in full I paid the balance which was an amount of $252.29 was paid the week before so he called the company the main office and they said they did not recieve the balance so they told the delivery guy he had to bring the couch back, now mine you I had to wait 8 weeks for this delivery.

I called all the phone numbers that where given to me and at the store where I purchased i was told the manager was not in. So later someone called I guess from the major office he asked me what the problem was I told him and he said they could deliver next thursday I said no and was totally disattissfied and I wanted a refund he said he could do that but he said that will be a wait of about two weeks.I asked why could'nt I just go back where I purchased and get my money back he said that was not allowed at their local stores.

So now I still have to wait after 8 weeks for my money . Can you believe this I suffer because of someone elses mistake.I don't even know how a company can be in bussiness operating like this! Now who really knows how long it will take to get my money back even though this manager said two weeks.

My husband and I purchased a sofa from Jennifer Convertible almost 12 weeks ago and the sofa still has not been delivered. We went into the store and spoke to the sales clerk, but cannot assist, because she does not have the required skill set to be given any responsibility to support the consumers. The most frustrating thing here is that we cannot get in touch with anyone from JC - they refuse to answer any of our emails and the lady at JC's claims that she does not have a number where we can contact her manager.

I have also tried calling the credit card service (they offer 90 days with no interest); however, there's not anyone at EFS National Bank to answer the phone either. It goes to a voice mail where the mail box is FULL. My suggestion is that if you don't want to deal with a lot of hassles and worries, go somewhere else. THe prices here are cheap; however, the hassles cost a fortune!

We have been without a sofa for almost 4 months, and our hands are tied so that we cannot do anything about it! I would LOVE to speak with an attorney.

All I can say is I had to take more days off from work because they did not deliver them to my house when they said they would, I got the runaround! When they finally got to my house and were set up, the merchandise was either nicked, dirty, missing buttons off the sides of sofa. My husband and I made complaints with 311 and the actual company and Jennifers was not helpful one bit. Because we just moved in (needed a place to sit) and I was seven months pregnant, we just accepted the damages, fearing they would take even longer to get replacements delivered, if they were even kind enough to do so. Now just nine months later, the love seat is getting a a big dip in the seat because the springs inside are partly made with cheap plastic and our chair in one of the arm is indented because the top of the arm rest is not made of wood, no it is made with CARDBOARD, and the the sides of the love seat is loose!

Economically, we are out a lot money we could have put towards a better sofa and now diapers and baby supplies. Money is tight for us now and I am sure so many others will agree with me that a little extra goes a long way when it comes to having money in your account. Now I would like to be able to get a better sofa and can't afford to spend the money! All I can be glad for is that no one got hurt.

The sleeper sofa that I ordered for $299 as advertised, swelled to a price of $425 after delivery of $90 with tax on price of sofa--and delivery being added after that. When the sofa was delivered, the delivery men stood outside the door of my home and asked if I had been informed that there would be an additional fee of $5 per flight. Of course I knew this was a scam, but I had no choice being 5'3 and 120 lbs.; I could not see myself carrying the sofa up to my 3rd floor walk-up. They unceremoniously dumped the sofa on the floor, screwed the legs in and left before I could carefully examine it. The sofa has stuffing coming out from the bottom with loose threads and lumpy pillows. The front legs are bent. It bears little to no resemblance to the showroom model. I am now in a bind; and having read some of the previous complaints, I think I might just be better off cutting my losses. The only problem is that the bed does not fold out....

Poor quality for price. Scammed by delivery men.

I bought 2 sofas at the Boylston street Store in late December and asked them to be delivered to my house in Florida. The company agreed and told me that the only delivery date was January 9th. I was out of town on business that day but arranged for one person to be inside the house all day and for the gardener and janitor to be available all day in the garage and in the garden - these are the only 2 entry points to the house - usually they would not be there. On Jan 9th, delivery day, I received a message on my cellphone mid morning to tell me delivery was attempted but no one was there, that redelivery would be needed and there would be a charge. I spoke to my employees and was told that they had seen no one, no one had rung the doorbell, tried to get into the garage, rung the garage intercom or called the house.

That same day I spoke to Jennifer Convertibles to try and find out what happened. The house that the delivery people described to the showroom assistant could not have been my house. They must have gone to the wrong place. I have been trying to rearrange delivery. Initially Jennifer Convertibles just did not return phone calls to facilitate this. When I started writing to the customer complaints dept., the customer complaints dept. wrote me that someone would call, but no one did. Then customer complaints stopped replying to my mails requesting delivery. Last time I spoke to Jennifer Convertibles they said they could not arrange redelivery until they knew what had gone wrong the first time. They claim they had a management meeting Monday (Feb 4th) to reach resolution and that someone would call me Monday, today is Wednesday, no call.

$1000 in nondelivered sofas, circa $200 in delivery fees, $200 for my employees to sit and wait in the house all day.

We purchased two chairs on 12/30/07. The pick-up date and time where January 9th, 2008 between 8-12. No merchandise ready. We scheduled delivery, and no delivery showed up. Second delivery was scheduled for Sunday 2/3/08. No delivery scheduled again. Next delivery maybe Friday 2/8/08, any time during that day. No guarantee. We can't afford to miss work again, but can't get guarantee or arrange for third party pick up of paid merchandise. We canceled the order on 12/2/08 due to uncertainty and inconvenience--with a very rude employee who informed us that it was our word against theirs.

We wasted a trip to warehouse and wasted time off work waiting for pick up.

I purchased a sofa and two bedside tables, along with a coffee table on September 29, 2007. The furniture was supposed to be delivered on the 4th of October. My husband was at home by himself when they delivered the furniture, assembled sofa, and left all the tables not assembled. When I came home and opened the packaging, I realized that two tables are damaged, and called immediately the sales person who I dealt with: named Paris. She promised to take care of everything immediately and apologized for the inconvenience. Since we did not get anything not even after 10 days, and have not heard from anybody, I called again and talked to Paris. She said that it takes about two weeks for any delivery and asked me again to put the damaged tables in a box, and prepare everything for the delivery people.

Nothing happened even after a month. I already got upset with poor customer service, and non-responsiveness. I called again on November 1 and asked to talk to the manager, who when he picked up the phone, claimed he never heard of my case. That infuriated me. I stated that if I did not get the tables by the 4th of November, which is a month after they first got a call from me, I will not pay for the tables and will return them to the store instead. At that point, the manager become abusive and aggressive; he kept interrupting me and said in a loud and threatening voice that I am not to return anything to his store, and that I could not suggest such a thing. I said that I will definitely complained to the headquarters, which I did. I called the staff in the call center at Jennifer Convertibles headquarter. I was never able to talk to a human being, and I kept on leaving messages. My call would be returned and the way the message would be left was beyond rude. Even though I would leave my name, would spell it, and explain the whole story, the same person would return my call stating that she did not understand either my name or my plea. Last time she left a message on my home number even though I specified that I would appreciate to talk to her in person, and that by phone is the best way to communicate. I still have not talked to anybody in person; I will need to pay my last portion of the amount, and I totally do not feel like it but do not want to have bad credit history. I also do not want to have broken new furniture that I paid for, either. I am desperate and angry.

Money-wasted for bad quality stuff; time spend on the phone in an attempt to have a decent communication, or a dialog of how to resolve the issue.

On November 7th, it took me less than 10 minutes to decide that I wanted to purchase the Jennifer Covertibles, Thomas Leatherblend Full sofabed in black. No one assisted me in the selection, but the lady who wrote the invoice decided that I needed the upholstery protection plan without consulting me, which I did not see until I got home. At the time of deposit, I was given a delivery date of Saturday, Dec. 1, 2007. I was told that a delivery person would call me the day before to confirm the date and give me a window. On November 29, 2007, I visited that store to pay the balance of my purchase. When I mentioned that I was scheduled for the Dec. 1st delivery but had not gotten a call, the sales man said it was strange, but I should expect a call the next day. I never got the call. I called the store I purchased it from; a sales woman told me she did not have the telephone number for the delivery department. Still no call. On the day of the delivery,

I called the store for the status of my delivery and I am told that I do not have a delivery scheduled. She insisted that I was wrong about the date, when I was looking at the invoice which stated Dec. 1, 2007. She promises to call me back. When she finally does, she tells me that the sales woman who wrote my invoice thought it was a Maryland delivery when it was in fact a DC delivery. None of her suggestions to correct the problem were positive. When she called me back after contacting the delivery department by email, she tells me not only will I not get a delivery the following week (full schedule), but I will not be able to have my paid-in-full furniture until the 13th or 22nd of December. In short, I, the customer, has to pay for the sales representatives' sad mistake. She offered only to have my delivery charge refunded to me, but what good does that do when it's all paid for and I don't have my merchandise? NEVER NEVER AGAIN!!

I had altered my business schedule ($170.) to receive delivery and have unwanted upholstery protection ($90.)

Two years ago I ordered a couch from Jennifer Convertibles in San Rafael, Ca and it was delivered but because of living up one flight of stairs I was told that I would have to pay double the delivery charge in order for them to bring the couch into the apartment. I reluctantly gave them the extra money. The delivery charge was included in my invoice and had been paid for. After this experience I was foolish enough to order another couch from them in October. Today it came and the same thing happened although I had explained to the clerk my previous delivery problem and she assured me that this would not happen. It happened. The delivery people announced they could not get it in the apartment. I told them that Macys had delivered my first couch and there was no problem even though it was bigger. Now am concerned because I paid them in cash (their credit card device was broken so I had to run down to the bank). There is a fee of 30% for cancellations which I feel I should not pay because they could not deliver.

I wanted a new couch for Christmas. No damage done. Just really angry at myself for going there the second time.

I purchased a sofabed from Jennifer Furniture/Convertibles. Because I was out of the delivery range, I had to pay $50 simply to have it delivered to their showroom, and then I had to pick it up myself. Several weeks later, when I tried to open the sofabed to use, I found that the hinges were all bent, and pieces of the sofabed started to fall off. I couldn't unfold it at all. I called the showroom, and the manager told me to call their service department to set up an appointment, but made me aware that I would most likely have to return the sofa to the showroom to have fixed.

Several days later I received an email stating that Teresa arranged for the service department to contact me within five business days and to contact her again if they didn't. They didn't. I emailed her back several times, but never received a response. I was essentially stonewalled. After resubmitting my case on the website, and emailing her repeatedly, she finally responded that she had been informed that I was out of the service range and would need to take my sofabed to the showroom to be service. This had never been confirmed to me!

I purchased a leather sofa and when it arrived it was damaged. I was going to refuse delivery and they told me they would fix it and if it wasnt fixed they would replace it. It has been over 14 days and no one has come to fix the sofa. I tried to return the item and they refused to take the return.

$1300 - cost of the damaged sofa

I purchased a couch on Oct 1, I was verbally told I would receive the couch before Thanksgiving. I contacted the store several times to get an ETA, was told many times the system was down. Finally, got a call back to tell me the couch would not be available until the beginning of December. Called back in December and could give me no ETA. The written agreement states 10-12 weeks for special orders. This would officially be Jan 1. 2007 The company has already stated in my Better business bureau complaint that will not happen.

They will not allow me to cancel the order without a 30% charge of the furniture, plus they have $216 deposit on an $1800 couch. All I want, my deposit back and the contract canceled. They have not kept the verbal promise and can't make the written promise on our signed contract. This is not reasonable to wait 3 months.

I have new home with no furniture. I planned to have family and friends over for the holiday and was unable. It's created a personal hardship.

We paid Jennifer Convertibles $1969 on July 25 for two leather chairs and footstools. Twice we were advised the orders were shipped to their NH store, and both times were damaged.

On 10/1/06 their regional manager in the NH store wrote on the front of the order that the order was cancelled and we would receive refund in full within 7-10 days. Almost two months have gone by with several phone calls and emails to various people in both the Boston and the NH store, as well as their customer service web site. No refund has been forthcoming.

Wow, reading all these complaints, I feel like we got off easy. Still, what happened to us was enormously frustrating at the time. Our delivery people showed up on time, during the promised window, and assembled our couches (two couches, two loveseats, two chairs) in our basement without complaint. They scuffed the walls going down, and we discovered after they left that the wooden legs of many of the sofas were chipped, scratched, and splintered, with raw wood exposed. However, what was really annoying to us was that without informing us, they took all the packaging materials — six gigantic boxes, soft styrofoam padding, and hundreds of yards of heavy-duty plastic sheeting and dumped it all in our neighbor's parking area, without informing anyone that they were doing so. They just disposed of it by leaving it on someone else's property!

We don't use our car much, so we weren't out back in the parking area to see the trash they'd left behind all weekend. Delivery was on Thursday; it rained Friday, Saturday, and Sunday. On Sunday night, our neighbor saw that we were home and dropped by to tell us about the boxes, which the delivery men hadn't even bothered to break down. (She had moved them into the parking spot of a neighbor with no car.) These things were refrigerator-sized boxes; there was no way the delivery men could think the garbage men would just pick them up, especially filled with balled-up plastic wrap and styrofoam.

So we went out at 9 p.m. on a Sunday night to deal with an immense, sodden, half-frozen pile of soaked-through cardboard and plastic, all full of fallen leaves and mud, all of which had to be unwadded and have all the water dumped out of it before we could bag it up for the garbage men. Needless to say, this kind of dumping is illegal and punishable by law. I called and registered a complaint, and was told my comments would be forwarded to corporate, but I don't expect that to change anything, particularly based on the problems other people here have had with more significant issues. This is just a warning: make sure your delivery people know to take the packing material back with them, or put it somewhere that it belongs.

i purchased a sofa. delivery was screwed up. the couch was finally delivered damaged. i went through 7 month of hell with a company that absolutely has no idea what customer service is. they quite literally just want your money for a garbage product and they will never give it back.

On 08-18-06 Jennifer convertibles delivered a sofa and love seat to my home. Following the delivery I found large scratches on my new hard wood floors. I called the store manager in annapolis Samantha W and informed her of the damage done to my floor by her delivery men and she stated No problem.Get three estimates and we will fix the damage. Twenty minutes later Mrs. W called me back to say jennifer convertibles is not is not going to fix my floor.Mrs Wright reffered me to the regional manager Matt Massaro because there was nothing she could do for me. Since 08-18-06 I have made many calls to Mr.Massaro and not recieved a single call in return.

I purchased a sleeper sofa for on June 12 (or so) for delivery on July 15. On July 15, the delivery people claimed to have been outside my house but never rang the bell. After waiting for several hours, I called and was told that I didn't answer the door. We tested the doorbell and it was working. I asked for a refund because I needed the sofa bed that day for company coming the following week. The store did not credit my refund until July 25 and then credited $200 less than what I paid. Beginning on July 26, I called the manager, showroom, and supervisor daily and sent daily e-mails to corporate who would not provide me a phone number. I still have not received a phone call from anyone and today is August 8.

$652 out of my account for 6 weeks and I still have not received the $200 that remains.

I purchased over $2,000 in furniture from the Fremont Store. Delivery was set weeks away. I was promised a call with an estimated time of arrival, so that I could make arrangements to be at home. I called the store to confirm the delivery date and approximate time, and spoke with the manager, Michael. He assured me that someone would call the day before. No one called me until the delivery truck was at my home. Same story as other consumer reports that I now see online: they left with the truck - I didn't witness that my furniture was even on the truck. Now they want a redelivery fee of $269. When I refused, because it was not my delivery error, the store said they would cancel the order and charge me a 30% restocking fee. THIS IS NOT ETHICAL.

I lost time from my job to go to the store several times now to clear the matter. I had to put my adult daughter and her husband in a hotel when they came to visit because I didn't have a sleeper couch, which I purchased from Jennifer! I have been frustrated and stressed by the unfairness. No one wants to be dupped. Now i have a migraine.

I purchased several items to be delivered on the first available date, that turned out to be 4 weeks. When they arrived to deliver/ install they told me they needed an extra $300 in delivery. JOKE! I tried to contact the showroom but both lines were busy for over 2 hours.

The delivery people left with all my furniture because they said they were running really late and couldn't wait. I was told someone would contact me the next day. At 1:00pm I called the showroom and the manager tried to make up a dozen reasons I was at fault. When I refused to take his excuses anymore he offered to re-deliver in 2 weeks.

I have no furniture and they took my money, over $3000. They say they will take a delivery charge and restocking fee, then return the rest...SO UNFAIR!

Today is the second delivery date missed. I purchased a sofa and Ottoman at Jennifer Convertables and was promised a 7/26/2006 delivery date between 3:00 PM and 7:00 PM. I received a message on my voice mail at 7:01 from the delivery people saying they were at the loading dock. I then got a call on my cell phone from the delivery people, at about 7:03 and when I answered they hung up. I called the back but no answer. I immediately went to the loading dock, no delivery truck. During this time my wife called back to the number four times and no answer.

When I called the store the next day I was intially promised they would get back sometime since the Manager was on vacation. I called back an hour later and told them about the Internet search I did on Jennifer Convertables and its less than stellar reputation. I was called back in several hours with a new delivery date of 7/28/2006 between noon and four. Well it's now after four and we will begin round two. We have had numerous deliverys and no-one has missed once, let alone twice.

Total of 8 hours off of work and three cancelled appointments.

I bought a sofa on 7/6/06 using my debit card. I was guaranteed delivery on 7/13/06 and a message was left on my voicemail stating delivery would be between 9am & 2pm.

When my furniture wasn't delivered by the specified time, I phoned the store and was told that the delivery person had an incomplete address for me. I requested that my order be cancelled. I tried to call the Jennifer claims dept., but never got through so I drove to the store to get a copy of my cancellation.

I am praying that the charges will be refunded to my account. After doing some research, I've learned that others have had similar experiences.

I ordered a sofa about 2 1/2- 3 months ago. I never got the pillows that came with it when it was delivered. I have called numerous time. Finally, I got a set of pillows but they were the wrong pillows. Since then I have been getting horrible customer service and still no pillows.

I paid for my sofa and didnt get what i paid for!

The store informed me that I would receive a call on Thurday, the day before delivery. I never received a call. After a number of calls made on Friday morning, the day of delivery I called teh Scahumburg store and finally made contact at 10:50 with the salesperson. He informed me that delivery would be between 11:00-3:00. I was at work and told hin that I would receive a call the night before and that I was at work and why would I find out at the last minute that I have a delivery between 11:00-3:00. He hung up the phone on me.

Afterwards, I rushed in my call to make it home hoping that my sofa bed, chair and ottman was not yet delivered. The delivery truck arrived at 2:00PM that afternoon. It was that evening I noticed a scratch on the leg of the ottomon. I could not contact the office the following day since I had to attend a graduation the day after. After arriving back from out of state, I decided to vacuum the room where the new furniture is located, and then noticed a very large rip in the black lining at the bottom of the chair, while ripped in the middle with the lining also torn away from the frame. The livery men had to know that there was a large rip underneath the chair. They appeared to be in a big hurry.

I purchased a sofa bed from Jennifer Convertibles on 4/10/06 at the Carle Place Store on Glen Cove Road. The sofa was delivered on May 13th. The three delivers were rude, had no regard for walls and left the sofa in the middle of the living room. The sofa was too heavy too move. I called the store and received zero cooperation or help. I took pictures and went to the store. Zero satisfaction. Doesn't the store that you purchase merchandice from have an obligation to make sure the customer is satisfied? This company could care less.

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We ordered our couch on November 26, 2005. We received a wrong couch on January 3, 2006 and been told that the mistake was going to be rectified and we would receive our couch asap. As of today (April 1st, 2006) we have received nothing!!! The store manager told that we had to wait for another 2 months and it was beyond their company's control! It is their product and they don't have control over it. We paid them the full amount and have not got the promised couch yet. It's been 4 months since we put our order in.

I bought a living room set, couches,tables and lamps, on January 30, 2006. The total amount of the purchase was 1903.93 which I paid with a check. The furniture was scheduled for delivery on Feb. 8th. When I arrived home on the day of the purchase the sales clerk called me informing me the delivery day would have to be rescheduled for the 10th as the lamps were not at the warehouse. I had no problem with this.

On Feb 9th I received a phone call from the store. A woman, Medija, told me the salesclerk who sold me the furniture was new and made a mistake. My furniture would not be delivered on the 10th as scheduled and she attempted to reschedule delivery. Reportedly when she attempted to reschedule on the computer, she was not able to do so. She said there was a "check guard?" on the order. All she could say was that there was something wrong with the check. She said she would e-mail the accounting dept to find out what the problem was.

I called her the next day and she said they had not responded to her various e-mails. At that point I told her I had checked my account and the check was posted to my account on Feb. 2nd. I requested that this matter be resolved immediately. She said she would speak with a manager and e-mail the acct. dept again.On Feb. 16th I called the store again. Again Medija answered. She informed me she had not received a response to her e-mails from the acct. dept. She said she would e-mail them again.

I got rid of my furniture the day before the original delivery date,so the new furniture could come into the house. I am also angry that they have had my monies for almost a month interest free, I lost interest on my money, and I have no furniture. If they keep my money for another month, it is another month of interest free use they will have.

I ordered a full three piece set of furniture, which all measured the same width. During the first delivery attmept two pieces easily fit into the apartment. When it was time to bring in the longer piece the delivery person looked at the hall and stated it would not fit. They were asked to make a "resonable" attempt to bring the piece into the apartment, as per Jennifer Convertible's policy. They refused and did not offer any other options.

After much complaining and about two hours in the showroom the next day. The general manager agreed to a redelivery. I waited two more weeks for the delivery to have a more abrupt, rude, and unprofessional delivery person visit my home. He not only used foul language while attempting to carry the piece up the stairs, he refused to put the piece into the hall where the other delivery people had placed it. When asked if he could simply place the piece in the hall as did the other delivery person he took the piece back into the truck and refused to bring the piece back into the house.

He proceded to call his dispatcher yelling and cursing at him in my apartment. When the dispatcher asked him to make another attempt to bring the piece into the apartment he refused, got in his truck and pulled off. He proceded to make accusations on a written report, that I was not allow to see, that I had threatened him and refused to sign a waiver, which was never presented. As a result I have yet to recieve my furniture and now must either, pick it up myself at the warehouse or pay $199 for a "KD" and $89 for redelivery.

The original salesperson and the general manager have both been sarcastic, rude, condesending, and unable to clearly and consistently define what Jennifer Convertible deems as a "reasonable attempt".

I placed an order with Sandra on 11/15/05. The agreement was to have it delivered before the holidays on 12/20. That day, I called the office to find out what time they would be coming because no one had contacted me, they then inform me that my merchandise was taken off the truck.. I called the customer service hotline and the main office where I made the purchase and NO ONE was able to explain why it was taken off.

After a WEEK of calling to find out what was going on, the store manager agreed to refund my delivery charge and would not be able to deliver until the 21st of January!! I had to wait another month, and today when it arrived, the delivery people did not assemble and when they left I started to take out the merchandise from the boxes only find that both end tables were BROKEN AND SCRATCHED. The storage ottoman top was ALSO broken!

In mid November of 2005, my wife and I purchased a sectional set along with coffee table, with two end tables. We were told that it would take approximately four weeks to have it delivered, and that we should have it by Christmas. My wife streesed to them that she really would like to have it no later that New Years' Eve. We were telephoned by an individual at the store that delivery would be on January 7th 2006.

My wife took the day off from work to receive the things. Two guys came in and said that the bigger furniture could not come through the door frame (even though they did not try),one guy kept saying $200.00, $200.00. He said in order for them to take it back to the warehouse and dis-assemble and reassemble that there was a $200.00 fee. We told him that when we ordered the furniture, we had included all fees, We called the branch we delt with, there and then and they spoke with the guys.They brought in two boxes which appeared to be the glass tables, when I asked the guy if he's not putting the tables together he said it wasn't his job, even though the manager at the store assured us that everything, including the tables would be assembled.

When my husband and I opened the boxes with our tables, we discovered that we had gotten the wrong tables, we called and spoke to Victor Diaz at the store who said he would call us back. He never did. Sunday came by no one called us. On monday my wife called and spoke with Paul who had more of an attitude and annoyance that he had the right to be, we told hem that we were very dissatisfied with their service, at this time he got very irate and made very insensitive remarks to my wife.

She called corporate and spoke with someone named Eva, who called the store, to try and rectify our problems. My wife and I visited the store later that evening and spoke with Paul, who seemed to have composed himsely. He apologised and guaranteed that we would have EVERYTHING delivered on January,18th 2006. We asked him what time should we expect the delivery, he said he could not give a time, which is a huge inconveinece for us, my wife took another day off from work. they called at 11.00am that day, and said that truck should be there between 1.00pm and 5.00pm, they came 5.30pm, and without our correctted tables. Now they are saything that that on the 21st of January, we would be getting our tables. This situation is becomming very stressful and expensive.

I have had multiple delivery and customer service problems with the Jennifer Convertibles on 20th st and Broadway in Manhattan. I have still not recieved a couch that was ordered several months ago. Delivery has been scheduled 5 times; four of those times the delivery did not arrive, was misscheduled, or the conditions given by Jennifer Convrtibles for delivery were incorrect. The fifth time the piece did not fit through my apartment door.

I have called the showroom on multiple occasions and was told that they would call back with information which they never bothered to do. When I followed up myself, the person I talked to said they have no record of the calls. I finally went into the showroom and the floor sales people were unable to refer me to anyone with whom I could address my complaints. The time and personal aggravation this has cost is not worth this couch.

My sleeper sofa bought from Jennifer's Convertibles was damaged by the delivery personnel on Oct. 12, 2005. It took approximately 2 weeks to get an appointment with a technician to look at the damage. (on or about Oct. 23, 2005) The material needed was not received until November 16, 2005. I then scheduled another tech appointment to have the material affixed for November 29, 2005. However, the first technician did not order the correct materials needed and the damaged was unable to be repaired on that date.

Now, I have been told that more materials must be ordered and that in all liklihood it will take another 4 weeks to receive them. In addition, I will need to schedule yet another repair appointment. Which generally takes approximately 2 weeks after receiving the material. Per my contract with Jennifer's Convertibles, if damaged merchandise is not fully repaired within 60 days, the purchaser has the right to return the damaged piece and receive a full refund.

Although I have attempted to contact the general manager, Christine Henrique, on several occassions, my telephone messages and emails go unanswered. (phone calls and emails occurred on Nov. 30, 2005 and Dec. 2, 2005). I need to arrange to return my damaged merchandise and get a FULL REFUND. However, no one in the company seems to be willing to get back to me to make this happen.

I purchased the microfiber three-piece sectional for delivery on 11/20/05. My husband and I questioned the high cost of the delivery and was told by Jonathan (salesperson that sold us our unit) that the delivery was very professional and the delivery personnel would assemble and set up our furniture. He told us they would even show us how the sectional is put together. However, when the delivery guys showed up, they dropped off the furniture, heavily wrapped in packaging that had a series of large wood splinters in the wrapping.

We told them that the store informed us that they are suppose to assemble and set up the furniture, they told us, "all we do is drop it off, you are on your own". My husband and I unwrapped all three pieces of this heavy furniture, just to find damage from the splinters to our middle pillows on our large sofa, two screws missing from our chaise portion of the sectional. We called customer care on numerous occasions they called me once (I still have the message on my answering service). We returned customer care's call several more times, with no other responses from them. In the message they said they would send someone out to inspect the damage.

No one has attempted to come back to our home to inspect the damage or correct any of the problems with the missing screws and pillow damage. Not only have I been receiving poor service from the store, customer care, salesmen and store manager, I have defective furniture in my home. I did not pay for a defective unit, I paid my hard earned money ($999 + tax & delivery) for what I thought would be a quality made item in new and excellent condition.

I really wish I did more research regarding Jennifer Convertibles prior to the purchase. You cannot believe what is advertised in the store.