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Jennifer's Web site, its brochures and store posters are packed with raven-haired beauties lounging about on luxurious leather sofas. But that doesn't always have much to do with what actually shows up on the delivery truck. Nor do the television ads necessarily correspond to reality, we're told.
Victoria of Palatine, IL June 11, 2006
The store informed me that I would receive a call on Thurday, the day before delivery. I never received a call. After a number of calls made on Friday morning, the day of delivery I called teh Scahumburg store and finally made contact at 10:50 with the salesperson. He informed me that delivery would be between 11:00-3:00. I was at work and told hin that I would receive a call the night before and that I was at work and why would I find out at the last minute that I have a delivery between 11:00-3:00. He hung up the phone on me.
Afterwards, I rushed in my call to make it home hoping that my sofa bed, chair and ottman was not yet delivered. The delivery truck arrived at 2:00PM that afternoon. It was that evening I noticed a scratch on the leg of the ottomon. I could not contact the office the following day since I had to attend a graduation the day after. After arriving back from out of state, I decided to vacuum the room where the new furniture is located, and then noticed a very large rip in the black lining at the bottom of the chair, while ripped in the middle with the lining also torn away from the frame. The livery men had to know that there was a large rip underneath the chair. They appeared to be in a big hurry.
Filomena of Glen Cove, NY May 15, 2006
I purchased a sofa bed from Jennifer Convertibles on 4/10/06 at the Carle Place Store on Glen Cove Road. The sofa was delivered on May 13th. The three delivers were rude, had no regard for walls and left the sofa in the middle of the living room. The sofa was too heavy too move. I called the store and received zero cooperation or help. I took pictures and went to the store. Zero satisfaction. Doesn't the store that you purchase merchandice from have an obligation to make sure the customer is satisfied? This company could care less.
ˆ Berkin of New York, NY April 1, 2006
We ordered our couch on November 26, 2005. We received a wrong couch on January 3, 2006 and been told that the mistake was going to be rectified and we would receive our couch asap. As of today (April 1st, 2006) we have received nothing!!! The store manager told that we had to wait for another 2 months and it was beyond their company's control! It is their product and they don't have control over it. We paid them the full amount and have not got the promised couch yet. It's been 4 months since we put our order in.
Jennie Diaz Moises of Chicago, IL February 19, 2006
I bought a living room set, couches,tables and lamps, on January 30, 2006. The total amount of the purchase was 1903.93 which I paid with a check. The furniture was scheduled for delivery on Feb. 8th. When I arrived home on the day of the purchase the sales clerk called me informing me the delivery day would have to be rescheduled for the 10th as the lamps were not at the warehouse. I had no problem with this.
On Feb 9th I received a phone call from the store. A woman, Medija, told me the salesclerk who sold me the furniture was new and made a mistake. My furniture would not be delivered on the 10th as scheduled and she attempted to reschedule delivery. Reportedly when she attempted to reschedule on the computer, she was not able to do so. She said there was a "check guard?" on the order. All she could say was that there was something wrong with the check. She said she would e-mail the accounting dept to find out what the problem was.
I called her the next day and she said they had not responded to her various e-mails. At that point I told her I had checked my account and the check was posted to my account on Feb. 2nd. I requested that this matter be resolved immediately. She said she would speak with a manager and e-mail the acct. dept again.On Feb. 16th I called the store again. Again Medija answered. She informed me she had not received a response to her e-mails from the acct. dept. She said she would e-mail them again.
I got rid of my furniture the day before the original delivery date,so the new furniture could come into the house. I am also angry that they have had my monies for almost a month interest free, I lost interest on my money, and I have no furniture. If they keep my money for another month, it is another month of interest free use they will have.
Mirta of Jersey City, NJ January 23, 2006
I ordered a full three piece set of furniture, which all measured the same width. During the first delivery attmept two pieces easily fit into the apartment. When it was time to bring in the longer piece the delivery person looked at the hall and stated it would not fit. They were asked to make a "resonable" attempt to bring the piece into the apartment, as per Jennifer Convertible's policy. They refused and did not offer any other options.
After much complaining and about two hours in the showroom the next day. The general manager agreed to a redelivery. I waited two more weeks for the delivery to have a more abrupt, rude, and unprofessional delivery person visit my home. He not only used foul language while attempting to carry the piece up the stairs, he refused to put the piece into the hall where the other delivery people had placed it. When asked if he could simply place the piece in the hall as did the other delivery person he took the piece back into the truck and refused to bring the piece back into the house.
He proceded to call his dispatcher yelling and cursing at him in my apartment. When the dispatcher asked him to make another attempt to bring the piece into the apartment he refused, got in his truck and pulled off. He proceded to make accusations on a written report, that I was not allow to see, that I had threatened him and refused to sign a waiver, which was never presented. As a result I have yet to recieve my furniture and now must either, pick it up myself at the warehouse or pay 199 for a "KD" and 89 for redelivery.
The original salesperson and the general manager have both been sarcastic, rude, condesending, and unable to clearly and consistently define what Jennifer Convertible deems as a "reasonable attempt".
Janeen of Kew Gardens, NY January 21, 2006
I placed an order with Sandra on 11/15/05. The agreement was to have it delivered before the holidays on 12/20. That day, I called the office to find out what time they would be coming because no one had contacted me, they then inform me that my merchandise was taken off the truck.. I called the customer service hotline and the main office where I made the purchase and NO ONE was able to explain why it was taken off.
After a WEEK of calling to find out what was going on, the store manager agreed to refund my delivery charge and would not be able to deliver until the 21st of January!! I had to wait another month, and today when it arrived, the delivery people did not assemble and when they left I started to take out the merchandise from the boxes only find that both end tables were BROKEN AND SCRATCHED. The storage ottoman top was ALSO broken!
Seon of Brooklyn, NY January 18, 2006
In mid November of 2005, my wife and I purchased a sectional set along with coffee table, with two end tables. We were told that it would take approximately four weeks to have it delivered, and that we should have it by Christmas. My wife streesed to them that she really would like to have it no later that New Years' Eve. We were telephoned by an individual at the store that delivery would be on January 7th 2006.
My wife took the day off from work to receive the things. Two guys came in and said that the bigger furniture could not come through the door frame (even though they did not try),one guy kept saying 200.00, 200.00. He said in order for them to take it back to the warehouse and dis-assemble and reassemble that there was a 200.00 fee. We told him that when we ordered the furniture, we had included all fees, We called the branch we delt with, there and then and they spoke with the guys.They brought in two boxes which appeared to be the glass tables, when I asked the guy if he's not putting the tables together he said it wasn't his job, even though the manager at the store assured us that everything, including the tables would be assembled.
When my husband and I opened the boxes with our tables, we discovered that we had gotten the wrong tables, we called and spoke to Victor Diaz at the store who said he would call us back. He never did. Sunday came by no one called us. On monday my wife called and spoke with Paul who had more of an attitude and annoyance that he had the right to be, we told hem that we were very dissatisfied with their service, at this time he got very irate and made very insensitive remarks to my wife.
She called corporate and spoke with someone named Eva, who called the store, to try and rectify our problems. My wife and I visited the store later that evening and spoke with Paul, who seemed to have composed himsely. He apologised and guaranteed that we would have EVERYTHING delivered on January,18th 2006. We asked him what time should we expect the delivery, he said he could not give a time, which is a huge inconveinece for us, my wife took another day off from work. they called at 11.00am that day, and said that truck should be there between 1.00pm and 5.00pm, they came 5.30pm, and without our correctted tables. Now they are saything that that on the 21st of January, we would be getting our tables. This situation is becomming very stressful and expensive.
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