Complain about a product or service

Hampton Bay Patio Furniture

Hampton Bay Furniture, sold by Home Depot stores, is manufactured by JRA Furniture, headquartered in Cerritos, Calif., which proudly boasts that its furniture is made in "factories throughout Asia." Yes, and we can think of many consumers who would have been happier if JRA's glass=top tables had stayed in Asia.

Besides Hampton Bay, JRA's glass-top tables are sold under a number of brand names, the most notorious being Martha Stewart. Her line of patio furniture, sold by Kmart, has produced an explosion of complaints from consumers about its nasty habit of exploding all over their patios and decks.

See Sounds of Summer: Martha Stewart Tables Shattering for all the gory details.

Thomas of Fishers, IN June 16, 2009

Not that it is any surprise based on the literally hundreds of similar reports. the glass on my Hampton Bay patio set purchased at Home Depot just exploded for no reason into a million pieces. I will be addressing this with Home Depot and will post an update as to whether or not they were helpful in dealing with the defective product.

Gary of Thornton, CO July 2, 2009

The patio furniture that was purchased late last summer has lost it's clear coat and looks terrable. I don't know what to do, Home depot will not take it back so we are stuck with a table that is very discusting to look at. I can have it refinished by someone but it will not look the same as the other pieces we purchased. I am very disapointed in Home depot for not standing up to the product they sell and also Hampton Bay Mfg. for having there product made in China instead of the USA.

Donna of Roanoke, TX June 28, 2009

Purchased a Hampton Bay 7 piece dining set for the pool side. The table had a brown tinted glass top which exploded spontaneously. On May 26th we were putting the cushions in the chairs when the table top glass exploded into a million pieces. To replace the top was more expensive that buying a new table. The new table was not made by Hampton Bay. Learned my lesson the hardway not to buy patio furniture from Home Depot. Now after having the table set for a year the paint on all the chairs has bubbled up and is flaking off.

Alex of Altoona , PA June 27, 2009

What really makes me want to pull out my hair (in reference to this company at least) is that in the process of hiding from people that they ripped off, I have no way of simply ordering replacement cushions to match my set. If this company would just deal with their mistakes(and make their phone # known to more than just employees) they might make a few dollars from customers that just want to buy their products…what a novel idea…I’ll advertise an attractive product and not tell anybody how to buy it, yeah!!, maybe I too will have to file for bankruptcy. Bottom line: If ever you buy anything from THE HOME DEPOT labeled "HAMPTON BAY" you will only be irritated, unhappy with the quality of service, and, worst of all, bald.(Unless you're naturally bald which is not bad)

Sierra of Waymart, PA June 24, 2009

My husband and I purchased the 7 piece Hampton Bay outdoor patio set (for over 900) only 2 months ago; All of a sudden the wind picked up and moved the umbrella- (which was closed at the time, AND was nestled in the umbrella base)- shattering the glass tabletop into a million pieces, completely terrifying myself and my 2 young children... I am very knowlegeable when it comes to the internet but I cannot find a website for Hampton Bay to save my life! This is ridiculous and I need it resolved ASAP. Please Help!... Thank you.

Laura of Poughkeepsie, NY June 24, 2009

We purchased the Hampton Bay Patio set from Home Depot about a year ago and had the glass completely shatter today. The glass table top completely exploded all over myself and my 2 year old son, cutting us both. It spontaneously exploded, covering my deck with millions of pieces of very sharp glass shards. Took hours to clean. Extremely dissappointed with the lack of help (and compassion) from Home Depot. Expected more from such a large company.

charles of stoughton, MA June 24, 2009

Purchase a hampton bay patio set from home depot on a beautiful sunny day the glass shattered almost hurting my 2 yr old. Glass was everywhere I have bad cuts in my skin from picking up the glass I researched to see if it was defective and found 100's of people that experienced the same thing.

Tracy of Portland, OR June 18, 2009

we have the 8pc Hampton Bay patio set - CHARM. Both our swivel chairs broke from the base where welded. I contacted a local welding shop that welds aluminum and it said "don't bother, they'll break again". Unsatifisfied with the answers from home depot, i kept digging and calling.

Finally I got a manager on duty to find me the right number to the manufacture! It answers as a Home Depot line but is for Hampton Bay. The customer service reps are amazing. She took my info and called the manufacture for me. After about 10 minutes or so I was instructed to email a picture of my broken chairs, along with a copy of my receipt, and in return, i will get two replacement chairs. I do, however, have to pay shipping of 40 for each. Also, I found out i could recycle the scrap metal instead of throwing the old chairs away!

As long as you have the name of the set and the receipt, you are in good shape. Good luck!

Barbara of Dracut, MA June 17, 2009

Purchased a Hampton Bay out door umbrella last yeat for Father's day..This year had to take it back because the buttom that allows you to tilt breaks off...This is the second time we have had to return our umbrella for the SAME reason..This is not a cheap umbrealla it cost almost 300.00. Home Depot is kind enough to return them with out a sales slip but how many times is this going to happen.

We close it every night and tie it with a bungie cord just in case a wind comes up. If there is a strong storm coming we take it down. We are VERY careful with it. If this happens again I will be forced to go to another store and purchase a differnt brand of umbrella.. Thank You,

kathie of orlando, FL June 15, 2009

I spent 900.00 on a 7 piece Hampton Bay patio set. Within a year, the paint has flaked off the chairs. A year later all of the tiles are FALLING off around the outer table top. It's like its disinigrating. And Rust? Wow, I've owned cars in the snowbelt that held up better. This set has barley been used. There is no reason it should look so bad.

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