|
|
Sharon of Reno NV (10/13/08)
Saw the dining room chair I wanted on the Ethan Allen showroom. Purchased four (4) chairs after discussing Ethan Allen quality and how I have purchased their furniture (dining room set/bedroom set) for years and how I LOVE it!.
Six weeks later chairs arrived. I noticed they felt lighter and upon closer inspection, found a very small gold sticker on seat bottom stating Made in China. Called store and verified chairs on floor had store name burned into wood (which is usual procedure for Ethan Allen products). Was that most of EA furniture if now ASSEMBLED in China, although the wood is American! Right! I've since found other EA chairs (identical to mine) for resale and they are of much better quality. Just beware you ARE not getting what you pay for!
Returned chairs with much hassle and reordered at a lesser price from a Sacramento EA store after they explained to me that the chairs were madein China (explained before I asked). Kriste of Mount Sinai, NY October 2, 2008
Kriste of Mount Sinai NY (10/02/08)
I purchased a Franklin Full Sleeper Sofa with Lancaster Fabric on 02/17/08. It arrived on June 7, 2008 and when it was sat on it itched and felt like velcro. All family and friends agreed. I first dealt with my sales associate from the Seatuket, NY store (Mimi)and she was unresponsive to my situation. I then spoke with corporate who put the decision with the Setauket office. The Setauket office said no on a return or reupholstering. Sure they did they received their money! I felt this was a biased opinion and was told their was nothing corporate could do.
Another problem occurred with two comb back chairs I purchased from Ethan Allen and they sent a furniture medic to fix. I had the furniture medic touch, feel and take pictures of the couch. His report stated fabric was rough. I then contacted corporate headquarters via email. They assigned me Francine their upholstery specialist. She had me send an arm cover and she was going to look into a solution.
I received a call from Ms. Quinn on October 1, 2008 and she said the fabric was Linen and would need time to soften. They won't compensate as per her words. I would like to mention I spent over 30,000 for my house to be furnished by Ethan Allen and they would absoultely not budge on taking this sofa back or having it reupholsterd. This couch cost me 3,000 and I can't even lay on it.
I am 3,000 in debt for a couch I can not use. Fred of Bethlehem, CT October 2, 2008
Fred of Bethlehem CT (10/02/08)
I recently recieved a dining room set from Ethan Allen. It took about 30 days to arrive, and I was thrilled with the service and quality of the products! The dining table looks amazing and the chairs complement it perfectly right down to the fabric on the slipseats which I was apprehensive of when the designer suggested it. The whole room came together and I am so pleased with the professional design assistance as well as the delivery staff.
What a great company to work with. I would highly suggest this company to anyone and everyone who asks.
Thanks, Ethan Allen for a job well done!
Janice of Manistee, MI September 28, 2008
Janice of Manistee MI (09/28/08)
In 2005 my husband and I purchased 2 navy Paloma recliners at the Ethan Allen in Traverse City, MI. Within a year after purchasing Wayne wiped off the chair with a damp cloth and the color came off. We went to the store and was told the warranty was expired and to take the chair to a leather upholstery store to get it repaired at our expense and that the company would not do anything about the chair. We were disappointed to think that EA did not back it's products. We were careful not to get the chair wet but just recently I sat in the chair and my arms were damp. The dye from the chair transferred to my arms. Now the chair is really blotchy.
I've called the service representive at the corporate office and after many attempts to resolve this, I was asked to email pictures. Quite frankly I thought that once they see the pictures this issue will be solved. Stu from upholstery emailed that the dye coming off the chair was use related and also not under warranty. We sent a letter to the CEO, Kathwari, and got a response from none other than Stu. This time he said he had researched the leather that has been used in our chairs for the past six years and no one has complained of this problem...and it is out of warranty.
The dye should not come off a 1600 chair in a year or in 20 years. It isn't wearing off, it is wiping off and it's only on one chair. The only way we would discover this problem is when we attempted to wipe it off or, as what recently occurred, my arms were damp when sitting in it. Unfortunately, they claim that this didn't happen after the warranty was expired so therefore, it's not their problem. These are the most expensive items of furniture that we ever purchased but we assumed that coming from Ethan Allen they would be only of the highest quality.
I wish I had read Consumers Affairs complaints before we bought. I don't know where to go to warn people that Ethan Allen is no longer about quality but about expensive furniture. They don't care about their customers satisfaction.
It is just very stressful and time consuming to try to deal with these nasty people. We are not rich and 1600 for a blotchy dyed chair is a very expensive mistake. Very upsetting to say the least. Liora of Solon, OH September 11, 2008
Liora of Solon OH (09/11/08)
I ordered window treatments end of May/start of June 2008. A week after I placed the order, the sales rep Candy Murdock called me and told me the fabric is out of stock and I needed to pick a new one, which I did (and was charged an additional 300 on top of the 4300 that was initially quoted). I was told someone would contact me mid of July with completion date updates. They did not and July 23rd I called Ethan Allen and they told me Candy was no longer with the company and neither was her boss.
A new woman called me, Betsy and said she was to take care of my order. She told me over the phone that she thought something was wrong wiht the order and she came over that same day to show me the window treatments. Well not only was one of them incorrect, they were ALL incorrect. The hardware was not covered in the back like it should have been, the fabric was too short/not long enough, the sides of the fabric was VELCROED(which I think is RIDICULOUS for that amount of money on 3 sets of windows), amongst other things. She gathered her things and told me it would take another 4-6 weeks to make things right.
Well after another 2 weeks of arguing with her district manager, they finally gave me a 500 discount and removed the additional 300 markup. They then told me the new fabric would be in August 10th and it would go to the workroom and they would start on it. Well fabric didn't come in until the 17th and we were then out another week. Then they told me it would be installed by Labor Day. They were not ready then. THEN I was told they were going to install it on Friday Sept 6th in the morning...Betsy called me the day before and said they didn't ship all the parts and it would have to wait until the following week.
So then we schedule an installation date of 9/11 at 8am. At 8:15am, I get a call from the store manager stating Betsy had a family emergency and couldn't make it. At this point, I had it. I have NEVER delt with such a debocle of a company before. I cancelled my order and told them I wanted my initial deposit of 2300 refunded asap. I am planning on writing a certified complain to the CEO as well as obtaining an attorney to compensate my time, money, and energy lost.
Waited 3 1/2 months for window treatments, wasted 2300 that could have been invested in the markets, numerous times back and forth from work, numerous times took time off of work, hours spent on the phone Cynthia of Penfield, NY September 4, 2008
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Allied American Warranty
- Battery Doctors
- Dollar Tree
- Robert Zitofsky, DDS, West Haverstraw, NY
- Country Lane Pups, Purdy, MO
- Bayport Credit Union
- Valley View Bank, Overland Park, KS
- Victory Nissan, Chesapeake, VA
- Victory Nissan, Richmond, VA
- Napleton Chrysler Jeep Dodge, Kissimmee, FL
|
|
|
Print This 
Email This
