Ashley Furniture Reviews

I detest shopping for anything expensive, for all of the same reasons that are already running through your head as you read this. For that reason, it normally takes an act of congress to get me in the car on shopping trips. That said, my wife got me to join her for some furniture shopping at Ashley this weekend (and last weekend), and our experience there was worth a quick review.

Updated on 08/24/2026: I just left a review for CARDIER and would also like to leave a review for Dot who did my paperwork. She was very professional and seemed to know exactly what she was doing.

We had a wonderful experience at Ashley Furniture in Houston, TX, Ryan ** was our sales consultant, and he really helped us answer any questions we had. He guided us; gave us lots of options; then let us shop on our own. It was such a great experience with Ryan! He was very professional and knowledgeable. We found a comfortable recliner and a beautiful sofa. We were also very impressed with the high quality of everything in the store and the very reasonable prices; we will definitely be back again and would recommend Ashley Furniture and Ryan's assistance when shopping at Ashley Furniture.

We had a wonderful experience at Ashley furniture in Concord, CA; Janelle was our sales consultant and she really helped us put together a very beautiful formal dining room set; she guided us; gave us lots of options; then let us shop on our own; it was such a great experience, we spent three hours and found the perfect dining room set, as well as a beautiful painting that went perfectly with everything. We were also very impressed with the high quality of everything in the store and very reasonable prices; we will definitely be back again and would recommend Ashely Furniture to everyone.

Yesterday while visiting family, their furniture was delivered. The 3 men unloaded, set-up, and cleaned up. They never stopped working! They were conscientious and proficient. I was so impressed that I asked their names. Wilber **, Milton **, and Oscar ** did a phenomenal job so I thought I would write this public review so their supervisor could learn how pleased our family was with their efforts! I hope they could receive some recognition from the company because they worked so hard. There were about 10 pieces of very heavy furniture, which they unboxed and set up with precision and speed. Very impressive work ethic!

I bought a dresser from Ashley Home, which arrived at my home on Sep 4. On Sep 6, I tried to assemble it. Everything seemed fine, with the exception of one of the legs of the dresser, which would simply not attach (meaning it was defective). Products can be defective. I am not complaining about this. My main problem was the pure disdain from customer service after I tried to resolve my issue.

I thought we were getting a deal on our three-piece sectional. The fabric started pilling at just 6 months with full bare spots at around 18 months. The pieces were made in Viet Nam which should have clued us in. Do not purchase living room furniture from this place!

Purchased a TV stand/Fireplace. Happy with the furniture but not the delivery service experience. We paid $200 for what was called the “white glove” delivery. I felt this was expensive but had so much to do in my move so welcomed not having to deal with assembly. We were told it would be completely set up for us. The furniture arrived early and the delivery driver while polite, dropped it and took off immediately. After he left we noticed the knobs were inside the doors, which we assumed is done for shipping. He left the shelves and a package of parts on our table. Having no idea what all these parts are, I called the store to inquire about the way the delivery was done. It took 3 different phone calls to finally get to the correct person who advised that the driver would return to finish since he should have fully assembled it and showed us how it worked before leaving.

Ordered a bed 14 weeks ago. Still dont have and customer service sucks... Clueless.

Chris ** was extremely helpful and professional. Took me right to what I needed. I was out of there in 15 minutes.

This review is on the 3rd party warranty company they use. If I could give a negative number I would. I purchased several pieces of furniture from Ashley in Mishawaka and when I had an issue with my couch, I went thru the whole process of filing a warranty. I have part of my couch where the fabric is peeling off. I received a call today and was told it was not covered because my body can touch this part of my couch. What in the holy hell does that even mean, it is a couch and yes I sit on it. Buyers beware DO NOT buy the warranty they are just scamming the consumer to buy it and never follow thru on upholding their part of the deal. 10 month old couch and now I can't get an issue fixed. I will NEVER buy or recommend Ashley Furniture again.

High pressure sales tactics. Way overpriced for the quality of the product. Do not care anything about customer satisfaction or service after the sale. Do not do business with these people.

Truly one of the worst experiences of my adult life. We bought a $5000 leather electric couch and love seat And an extended warranty.. In < 7 months it began to discolor. I reported it. The extended warranty folks told me to contact the store as it was less than a year so still covered by Ashley. They sent a guy, who " ordered a part." When he came back, the past was wrong. Said he had to reorder. We never heard from him or the store. After another month, and the furniture looking worse all the time, I contacted the store again

I bought a bed and mattress. Unskilled salesperson Xavier at Torrance, Ca 90503. Forgot to order a foundation for me. When I received the order then delivery the delivery team asked why I didn't order any kind of foundation. They explained to me why I needed one. I called the store to order one and was not able to get in touch with anyone at the store. I called another store in Hawthorne, California an was connected to a salesperson and was able to order one. I have been trying to call the Torrance store for 3 days now and can not get in touch with the store.

I purchased a mattress from Ashley, and the quality was extremely poor. When I reached out to their customer support for assistance—asking them to inspect or exchange it—their service was non-existent, and no one ever helped me. I ended up having to pay several times more to buy a new mattress from somewhere else. I strongly advise everyone to avoid buying mattresses from Ashley.

Ashely online is the worst experience. My dad needs a hip replacement, so I purchased him a pub table in hope that a taller table would help him with his pain. I did not realize that the table was bar height. I was not able to put it together right away, so by the time I figured out it was too tall, I was 10 days out of my 30 days return window. I contacted customer service and they refused to help me. They said they are very strict with the return window and the item must be in the original package. Since I put it together and it was 40 days later they said they would not accept a return. Now I have table that doesn't work for my dad and now I have to try to sell it or find someone to give it to. The item was not better quality than anything I could have found on Amazon or Overstock. I could have and should have bought the same table on Amazon and been able to return it.

Terrible customer service service during the first year. Our $3000 plus love seat and sofa broke. The cushions on the sofa sagged and they never fixed it properly. They dragged this out until our warranty kicked in and we are dealing with different companies who are supposed to fix these issues. The tech comes out and says he’s waiting for parts and we never hear from him. We are in the 3rd year and still have problems. All the stitching is fraying since we got it but they won’t fix it! Supposed to be a US company so I expected better service!!!! Very, very disappointing!!!! We would NEVER BUY FROM THEM AGAIN! FIRST AND LAST PURCHASE.

This is the worst experience I have with a company in my entire life. I was lied to at the time of purchase that my couches were in stock. A month and a half later the couches get delivered and they are the wrong ones. No one at customer service can tell me anything. The manager at the Schaumburg Illinois store even hung up on me. DO NOT BUY!!!

Purchased mattress, frame and headboard from Ashley in Pgh. PA The frame we ordered was switched with another frame and we were not consulted. Replacement frame was terrible. Contacted store manager, Tina, who was rude and dismissive. Corporate had no interest in resolving issue. Had to involve our credit card company and file claim with Attorney General. Spent $2,500 and got items switched.

I purchased 2 swivel kitchen barstools on June 20, 2026. They wrote on my receipt 2 to 4 weeks. I called in July and was told October 11, 2026. I called today, August 21, 2026 and was told November. The customer service representative said he would call the manufacturer to get a better date. He said he would let me know by Wednesday August 26. This is ridiculous. If the date is prolonged again, I will cancel this order and request a full refund.

I purchased a Beryington zero gravity leather couch from Ashley's store in Early April costing almost $ 3,000. Sales woman was very nice, delivery was great... After the delivery, I noticed a very TOXIC chemical smell coming off the couch. I know there can be some leaching of odors, but this is soooo unacceptable how this couch smells.! It has been airing for 4 months with fans constantly blowing on them!! Used the cleaners they supplied, wiped it down...nothing helped! Still is as strong as when I got it!!

I had a very disappointing experience with Ashley Furniture and would strongly caution others before purchasing from this store. I purchased a couch and TV cabinet from Ashley Furniture, and my salesperson was Kristopher Crummett. Before placing the order, I specifically asked him to confirm the delivery date because I was moving into a new home and timely delivery was extremely important to me. I was assured that my furniture would be delivered on August 5th.

All Sales Are FINAL! Let that sink in…no returns for ANY reason. This is the Wisconsin based corporation policy. WOW! You’d never, ever expect this, but it’s their corporate policy. I’m not making this up. How is it that this company is even allowed to do business in Illinois!?

I placed an order online as I could get something delivered within a week according to the website, as I was preparing for guests to arrive. Received a confirmation email, then received a second email the following day stating the order was still processing, then the third day received an order has been declined. What?

Bed and nightstand were cancelled; I am disputing the charge for a mattress pad; the store manager called me and specifically told me not to bring the mattress pad back to the store because they would not accept the return. Now collection agencies are harassing me for $732.22 for $99.99 mattress pad that I didn’t order or want.

My sister and I had a great experience at the Ashley Furniture store in Bend Oregon. Ned ** was a big help in showing us what was available. He was very knowledgeable, courteous, professional and polite, I would recommend Ashley Furniture to any future person who is looking for great customer service as well as good quality furniture.

Note: I did not buy my furniture from the Ashley store; I bought it at Morris Home Furniture at the Dayton Mall in Miamisburg, Ohio...... I wanted to make sure that everyone knows it is ASHLEY Furniture that I fault! I ordered a dining room table and four chairs (matching set) in May of this year from said store. The furniture arrived with one chair having a short leg; I called the store they ordered a knew leg for the chair well I received a table leg not a chair leg! I called the store once again and they ordered a chair leg, well I received yet another table leg! I called the store again! They looked into the matter and found that ASHLEY didn't have chair legs on whatever their order form (assuming online)......

Ashley customer service and delivery is horrible. I purchased furniture in May 2026 and each furniture item was delivered individually months apart. One item was scheduled and confirmed to be delivered in Aug 2026, then Ashley changed the delivery to Oct 2026.

I spent $9,000 for a living room & dining room set from Ashley Furniture. The salesperson recommended that I spend $1,000 for the protection plan. Within a week of the delivery of my furniture, a vase of flowers on my dining room table sprung a leak & I noticed a large bubble in the wood where the vase was. I contacted Ashley that same day & was told I needed to file a claim with Extend, the warranty company.

Wish I could leave a review on their website to warn others, but of course they don't let you. I bought a convertible crib and of course it doesn't come with the guardrails to convert it to a toddler bed (that they put in very small fine print). These two little guardrails are an additional $120 and the model number that I need is discontinued, defeats the whole purpose of why I bought it. Also got a rocking chair from them, started squeaking within a few weeks, was told that they would send me a new part for it and never did. Ashley will not be getting anymore of my money.

Absolute Zero After-Sales Service – Ashley Furniture Hwy 7 Richmond Hill. Buying from Ashley Furniture (Highway 7, Richmond Hill branch) has been an absolute nightmare. The moment they take your money, you cease to exist to them. We purchased a mattress with an extended warranty, trusting the quality and service. Within just a few months, the mattress suffered a severe structural collapse, sinking badly. What followed has been months of complete abandonment, broken promises, and total silence. Every channel of support is a dead end:

I went in to my local Ashley Furniture store in Fresno, CA today, August 13th, 2026 in order to use a $35 voucher from a class action settlement (Kroll Settlement) that was emailed to me. I called ahead to see if the staff at this store knew about this voucher and how to use it and was told that, “yes, I could use it there.” The service I received was poor overall. The staff were friendly and seemed to know about the voucher but had never had to apply it to a purchase with a previous customer. They advised me that it was not valid for clearance items (even though there is no merchandise restriction mentioned anywhere on the voucher). I spent about 10 minutes browsing and found a pillow in the amount of $34.99 that I tried to utilize the voucher for.

I spent almost $10,000 at Ashley Furniture. Was lied to by multiple sales people and after delivery when I tried to return a mattress I had to deal with customer service who couldn’t do anything because “that’s their policy. Now I’m stuck with a very uncomfortable $3,000 mattress. Customer service doesn’t care about the lies told to me and the store can’t deal with issues. The policy is no refunds or store credit. Sorry, not sorry. Ashley Furniture only cares about the sale and not about the customer and will tell you anything to get the sale then hide behind the customer service dept who hides behind “our policy is we can’t and won’t do anything.” I think their policy is to lie too.

Not worth one star. Company does not stand behind their product. Purchased a outdoor two person glider and the material used to build it is so flexible the glider rubs on itself preventing it from gliding back and forth. Tech came out stated it was not properly put together by delivery men. Tech had no manual to go by so he did the best he could. Now the glider works if just pushed by hand. When two people sit on the bench it flexes so much the glider rubs in different areas and prevents it from gliding. Tech states it's fixed? As long as you do not sit on it because it's a quality issue?

Run away from this company as fast as you can and do not buy anything! Purchased a sectional and some end tables during Ashley's Black Friday sale. We were told they would be ready for pickup on 12/7/25. 12/7 came and went and I heard from no one so I sent a message trying to find out the status. First I was told that everything was backordered and would not be in until 1/25. I later found out that only the end tables were on back order and the sectional was available. I was okay with waiting for the end tables, but obviously communication is not their strong point. I scheduled a day to pick it up from the distribution center but then had to reschedule and chatted with them and had it rescheduled to Monday, 12/15.

My experience with the sales staff was amazing but DO NOT purchase the Diamond Protection Plan because the third party will find a way NOT to honor it... COMPLETE waste of money!!!!

When we arrived we were met with a big smile. She showed us the merchandise we were look for. Kristen was sweet and mindful of our not sure what we were looking for. We were glad we chose Ashley's first.

Sad but true. We have faced fraud in our orders, trying to cancel and get a refund for undelivered items has been a nightmare.

I had an issue with an expensive sectional with three electric recliners. This company kept promising they would repair my item hoping that I would forget they said they would call back either that day next week two weeks. Lied about the part I needed being sent to the wrong address and that I should receive it at my home address within two weeks that never happened and when I called they denied it. I don’t know who you talk to is always what they said. I had paid almost a I had paid almost $400 for an extended warranty. What it comes down to is the manager is the one responsible. Antonio often answers the phone, she misinformed me on several occasions with different promises, not kept. I believe she is under the direct control of management as to what to say. I would urge you not to trust anyone there.

I bought Two Cooling pillows -- from Ashley Furniture/Highland Indiana on 10-2025 thru financing from Synchrony Bank! The Pillows Cost $639.86. Overpriced! The Cooling Pillows were defective--because they became deflated and stopped cooling in 3 months! I put in a Dispute thru Synchrony Bank to ask for a Refund! Synchrony told me to send Photos of the Pillows which I did-- I am putting in a Review about Ashley Furniture that the quality of their items sold may not be quality merchandise?!