Ashley Furniture Reviews

Yesterday while visiting family, their furniture was delivered. The 3 men unloaded, set-up, and cleaned up. They never stopped working! They were conscientious and proficient. I was so impressed that I asked their names. Wilber **, Milton **, and Oscar ** did a phenomenal job so I thought I would write this public review so their supervisor could learn how pleased our family was with their efforts! I hope they could receive some recognition from the company because they worked so hard. There were about 10 pieces of very heavy furniture, which they unboxed and set up with precision and speed. Very impressive work ethic!

We purchased a sofa sleeper and scheduled the delivery. The day before the delivery we realized it would be challenging to get this furniture into the room: it appeared too big for the door opening. Dannie U. was absolutely amazing in helping us with finding the solution and arranging for the appropriate communication with her delivery team! We are so grateful! The crew came prepared and the sofa fit perfectly! Thank you Dannie!!!!

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

Extremely Disappointed – Terrible Customer Service & Warranty Experience. I am beyond frustrated with Ashley Furniture's customer service and warranty process. I called simply to find out how much warranty credit I had remaining on my furniture, and the experience was unacceptable from start to finish. First, I was hung up on twice. Then I was placed on hold for over an hour, only to be told that my warranty service had already been used. When I asked for details about what repairs or services were supposedly completed, they couldn't provide any notes or documentation. They had no record of what was actually done.

Purchased a chair last year had major problems. Eventually ended up with a chair that I did not order a previous year's model. Because after five attempts with customer service, it got old and tiresome. The store itself does not follow through and help the consumer. I reached out yesterday regarding a new purchase. And once again, furniture came damaged that I do not blame the store for that, I blame delivery. People who don't inspect furniture before putting it on the truck.

Terrible experience with Ashley Furniture in Gaithersburg, Md. I saw a sectional that I liked on sale online, called the store and spoke to a salesman and told him I would be in to look at it and got information that it would be the same cost as advertised online. When I went to the store a few days later, the salesman showed me the sectional. I was not that happy with the two colors offered and when he pulled up the total cost with shipping and delivery which is an extra $475 or so. I was not so interested and I told him I would think about it and left. He called my cell phone a couple of days later and said they were having a “VIP event” with free shipping and delivery. I went back to the store. And met with him, tried out the sofa again, he then pulled up the total pricing and it was THE SAME PRICING AS WHEN I WENT TO THE STORE BEFORE THEY PROMISED FREE SHIPPING AND TAXES!

The $1K sofa bed I bought (when you included the shipping fee) was of questionable quality at best, it looked great for the first few months, but quickly after that the seat inserts went flat and I had to add material to help, then the arms made cranky noise as well as the bed mechanism made some squeaky noise when I sat. After 3 years I already had to dispose of it as it looked really bad. But what makes everything worse is that I posted my review about this on their website and they never punished it, so I tried posting another one and they told me that they already had my review... So basically they're manipulating their website reviews and are very upfront about it.

I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem. We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole.

My name is Rick **. I purchased a $7,000 sectional sofa from Ashley Furniture approx. 4 months ago. April, 2026. Because of a past purchase with another company I was very cautious. We were told by the sales person that the fabric was leather everyplace our body touched. He lied to us. Eventually all the fabric had peeled off. A horrible experience. We decided to try Ashley which just opened near our home. I made it clear to the sales person about our last experience and I did not want that to happen again. We looked at several sectionals that looked nice but was not leather and I knew they would peel. Finally we looked at the most expensive sectional in the store and was assured it was leather and would not peel. $7,000. It was beautiful. We purchased it and in two weeks it had been delivered. My wife was happy and we showed our friends. Very pleased.

Please do not buy from Ashley! They kept my money and not delivering. I bought furniture whole living room and bedroom for my nephew! They are not delivering and not compensating. Big time cheat!!!!

Absolutely amazing experience! Blake was friendly, knowledgeable, and made finding the perfect mattress quick and easy! There was no pressure, just patience and honest advice. I couldn't be happier with my experience and highly recommend shopping at Ashley, specifically with Blake! We will work again with him in the future!

The service is horrible as is the communication regarding delivery. Made a purchase 6/30/26. No one contacted me regarding my check. No processing, but couldn't tell me why, I had to call to follow up on delivery. Set up delivery with store manager. The delivery person called to say it can't be done on that date. The salesman and the delivery team do not communicate. No matter how good the products are I will not do business here again because of the service. Never had this issue with Home Furniture. I should have stuck with them.

Had Ashely deliver my couch in October. The driver hit my power line. Ripping the meter from my home. Instead of taking care of it. They blamed the power company. They did almost $5000 of damages to my home. They forced my to take them to small claims court. Which I won my case. Contacted their insurance company. I was met with rude hostility. I guess I need to talk to the courts to find out were my money is. Big hassle. I advise not doing business with them.

Hi, my 9 year old son and I went into the Tacoma store to find a new twin bed. He just broke his arm and had surgery a week ago, so he is wearing a full arm cast and a sling. Anyway, we were looking at a tall twin bed, way too tall for him and he said he wanted to see what it was like to sit on it and before I could even say anything, a sales associate tried to pick him up and put him on the bed.

Everyone that works at the Richmond Indiana store are really great and help.

If I could give a negative star rating I would. Purchased two OUTDOOR couches 1,500 each. Placed them under a covered deck once delivered. The cushions began to mold after just two months. Ashley customer service determined the molding is due to the environment. So, the couches are made for outdoors and they are sitting outdoors not in the direct elements but under a covered area. I have other couches 8 years or older from Ashley placed in the same type of environment with no signs of mold. The material on these couches is falsely advertised for outdoor use. As they cannot be placed in an outdoor environment without molding. After being a customer for many years I will never make another purchase from Ashley again. False advertising and do not stand behind their products.

We purchased a charcoal color sectional. They delivered us was a light gray bluish sectional, I called Ruben from Rock Hill SC. We sent him the picture of the sectional in our home and what they displayed online and he agreed in the the same color. He gave me the phone number to customer service and they are declining to come and pick it up because we should have declined the furniture upon the delivery date but we couldn't be there so my mother in law was there. She was looking for damage not color. We spend 2400 dollars on a wrong color sectional we are not happy with. Whatever happened to making sure the customer is happy. Not with this sorry excuse for a furniture company, this is not over.

My husband is 145 pounds. I am 125 pounds. The bed broke in a few months. We can't afford another one. We spent thousands and never had a bed break until now.