Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Maureen of Lakewood WA (03/25/09)
I drove up to Starbucks drive up window line, which was one car from the street, at 7:40 am and did not get my coffee until 8:02. I was late to work. There was a car around the corner from me that took over ten minutes to complete transaction, to which the employee to me. Some customers' transactions take longer than others....Excuse me, but this is a drive-up window, for morning coffee, and people are on their way to work. I believe the employee should have told the car to pull over to complete whatever it was they were doing that took so long, and let all four of us move on through. I will not go Starbucks in Fife before work again.

Maryellen of Richmond, TX March 23, 2009

Maryellen of Richmond TX (03/23/09)
Price for Starbucks Pairing? Starbucks.com indicates 3.95 and most Starbucks stores advertise the same. 5.39 advertised on their chalkboard for Tall Coffee and Oatmeal. Price for Pairings if it's a Latte and Muffin? Dollar sign and no price. So much for the 3.95 value meal of a breakfast sandwich or oatmeal. Price to me for tall coffee and oatmeal? 8.01. Why? Who knows, but I have photo of the sign and it's clearly 5.39 and a good stiff price gouging!

I also have my receipt. Had to throw both the oatmeal and coffee away. Oatmeal was drowning in water, the brown sugar in the bag was hard like cement, the coffee luke warm and tasteless. The oatmeal is to come w/3 individual bags of condiments (raisins,nuts, brown sugar). They only gave me 2 - raisins and the brown sugar. When asked about the nuts the guy said he had none then decided to give me one of the bags that were on display where they have their baked goods.

Earlier in the morning I had gone to Starbucks in Manhattan on Lexington Ave and at 7am they didn't have any oatmeal. Now how can they compete with McDs breakfast meals if Starbucks doesn't even have the inventory to sell?

I sent a letter to Starbuck via snail mail because their website has no place to find consumer relations email. We shall see what they do about it.

Ben of Shanghai, OTHER March 23, 2009

Ben of Shanghai OTHER (03/23/09)
On March 23, 2009, I visited Starbucks' store at 633 Bi Yun Road in Shanghai (store#410026) . I first bought a super large Americano and a tuna sandwidch. As I walked out, I noticed the rain was getting hard and it was hard for me to walk back to my office. I decided to take a cab instead of walking. However I found all the cash I had was hundred yuan bills and I didn't want to give that to a cab driver and get dirty notes back.

So I walked back to the store and asked the cashier if she could break a 100-yuan bill for me. She said sorry we don't have changes. I said even if you can break into two 50s that would help too. She said okay but she had to wait until a customer comes to buy something so she can open the drawer. I waited for a minute but there was no sign of any customer nearby and it was getting late. I asked her if I would buy something else would she give me some changes. She said yes. I had to pay another 20 yuan to get a bottle of water. I walked out the door, very sad and mad. They don't know what is customer service. Why don't they offer me the help I need the most? I hope they stop rubbing their customers the wrong way.

The consequences? I paid an extra 20 yuan (about US3) to get some change to take a cab.

Carla of Cambridge, MA March 15, 2009

Carla of Cambridge MA (03/15/09)
Asked barista for key to the womens bathroom, he said someone had it out. I waited 10 min and no one came out of the bathroom. Asked for help getting the door open. Barista told me, just give it a minute. I waited another 3 minutes and asked for the mensroom key instead. Barista told me we dont like to do that cos its kinda a pain. I told barista, not as much of a pain as having to hold your pee in for 15 minutes. Barista told me that if I had to go I should use the bathrooms of the surrounding busnisesses. Shoddy baristas, shoddy service. Don't patronize this starbucks.

Michelle of Yorktown, VA March 14, 2009

Michelle of Yorktown VA (03/14/09)
Went to Starbucks yesterday, ordered a Peppermint Mocha, not only was the whipped cream on top flat, but I had to see two inches of the baristers butt crack while she made my coffee. Maybe I should have gone thru the drive thru, or just driven past!

Katie of Escondido, CA March 4, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |