Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Ben of Shanghai, OTHER March 23, 2009

Ben of Shanghai OTHER (03/23/09)
On March 23, 2009, I visited Starbucks' store at 633 Bi Yun Road in Shanghai (store#410026) . I first bought a super large Americano and a tuna sandwidch. As I walked out, I noticed the rain was getting hard and it was hard for me to walk back to my office. I decided to take a cab instead of walking. However I found all the cash I had was hundred yuan bills and I didn't want to give that to a cab driver and get dirty notes back.

So I walked back to the store and asked the cashier if she could break a 100-yuan bill for me. She said sorry we don't have changes. I said even if you can break into two 50s that would help too. She said okay but she had to wait until a customer comes to buy something so she can open the drawer. I waited for a minute but there was no sign of any customer nearby and it was getting late. I asked her if I would buy something else would she give me some changes. She said yes. I had to pay another 20 yuan to get a bottle of water. I walked out the door, very sad and mad. They don't know what is customer service. Why don't they offer me the help I need the most? I hope they stop rubbing their customers the wrong way.

The consequences? I paid an extra 20 yuan (about US3) to get some change to take a cab.

Carla of Cambridge, MA March 15, 2009

Carla of Cambridge MA (03/15/09)
Asked barista for key to the womens bathroom, he said someone had it out. I waited 10 min and no one came out of the bathroom. Asked for help getting the door open. Barista told me, just give it a minute. I waited another 3 minutes and asked for the mensroom key instead. Barista told me we dont like to do that cos its kinda a pain. I told barista, not as much of a pain as having to hold your pee in for 15 minutes. Barista told me that if I had to go I should use the bathrooms of the surrounding busnisesses. Shoddy baristas, shoddy service. Don't patronize this starbucks.

Michelle of Yorktown, VA March 14, 2009

Michelle of Yorktown VA (03/14/09)
Went to Starbucks yesterday, ordered a Peppermint Mocha, not only was the whipped cream on top flat, but I had to see two inches of the baristers butt crack while she made my coffee. Maybe I should have gone thru the drive thru, or just driven past!

Katie of Escondido, CA March 4, 2009

Katie of Escondido CA (03/04/09)
Went to Starbucks, and the manager was slow-didn't smile, Several times hes been kinda rude. Also, cashier was called up to register-and she had coffee beans all inside and out of her mouth. She smiled and I could see what looked like ash or bean ash all over her mouth. It was a disgusting image. Then! When I order my drink- I asked for an upside down carmel macchiato-and they lied to me and said it was. When I took a drink I swallowed nothing but carmel and started choking.

Lost time and money. Unpleasant place to go to.

Barry of Okemos, MI February 26, 2009

Barry of Okemos MI (02/26/09)
Stupid decision, Starbucks, not to brew decaf coffee for people on demand. Has cost my afternoon business.

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