Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Patricia of Augusta, GA April 11, 2009

Patricia of Augusta GA (04/11/09)
I was in the drive thru- ordered - 1 venti -white mocha-frapp- w/ no whip cream double blended - and 1 venti carmel mocha frapp with w/whip cream double blended. She repeated it back that the carml. was a grande - I said both were ventis - she said go to the window. No price or anything. I went to the window and after a while a young man came with a venti, I asked which one was this. he said The one without cream, 9.95! Then he handed me the other and said this is a carmel, and closed the window. The girl came, opened the window and almost through my credit card at me and slammed the window!

I get Starbucks for my niece and my self coffee or frapp. at least 4 times a week at other shops and at this one and have always had the best of service! I will never go to this one again and be treated like this. I am a Starbucks lover and where ever I go in this country from Ca. to Ga I have not had bad service - I will not have anything but bad things to tell people about the augusta exchange. Oh by the way the frapps. were not double blended!

Terri of Indianapolis, IN April 10, 2009

Terri of Indianapolis IN (04/10/09)
I have recently spoken with many Starbucks customer's and have come to the same conclusion and that is that Starbucks has recently (since 4/1/09) began making their coffee weaker. I have had problems with Starbucks recently and have been in contact with their customer service group concerning consistently receiving cold coffee from their stores and the inability to receive de-caf coffee at certain times of the day. To each they reply they are trying to cut cost during tough economic times.

Apparently now a new way to cut cost is to make weaker coffee, which cost their customers more money. More money is needed because now it is necessary to pay for a shot of espresso to put in the coffee so it takes like it did before the decision to make weaker coffee was made. What use to be an unreasonable price for coffee is now made more unreasonable. One must ask is Starbucks loosing their customers because of the tough economic times or are they loosing their customer because they keep making decisions to weaken their once impeccable brand.

J.king of Ruidoso, NM April 2, 2009

J.king of Ruidoso NM (04/02/09)
About one month ago I had an interview for work with Starbucks of Ruidoso, NM. The manager who interviewed me was Robie. As Robie described the dress code to me, I realized she wasn't a great example of it. Her hair was highly teased, glittered splattered on her face, body and clothes. Blouse was VERY lot cut and, in the course of the interview, began to cut down her employees. She talked about getting ride of 'the bad apple.' She questioned me as to the fact that I needed to be ready at her beckoned call, no matter what I was doing, drop everything, and come to work if she needed me(that is, if I were to be hired). We talked about learning the 'barista' training.

I asked her if we were allowed to ask other workers for help and she responded, 'No, you should know what you are doing by reading the directions.' The part that distrubed me the most is that Robie does not represent Starbucks in an appropriate fashion. Starbucks needs someone more professional. Thanks (I didn't take the job)

Maureen of Lakewood, WA March 25, 2009

Maureen of Lakewood WA (03/25/09)
I drove up to Starbucks drive up window line, which was one car from the street, at 7:40 am and did not get my coffee until 8:02. I was late to work. There was a car around the corner from me that took over ten minutes to complete transaction, to which the employee to me. Some customers' transactions take longer than others....Excuse me, but this is a drive-up window, for morning coffee, and people are on their way to work. I believe the employee should have told the car to pull over to complete whatever it was they were doing that took so long, and let all four of us move on through. I will not go Starbucks in Fife before work again.

Maryellen of Richmond, TX March 23, 2009

Maryellen of Richmond TX (03/23/09)
Price for Starbucks Pairing? Starbucks.com indicates 3.95 and most Starbucks stores advertise the same. 5.39 advertised on their chalkboard for Tall Coffee and Oatmeal. Price for Pairings if it's a Latte and Muffin? Dollar sign and no price. So much for the 3.95 value meal of a breakfast sandwich or oatmeal. Price to me for tall coffee and oatmeal? 8.01. Why? Who knows, but I have photo of the sign and it's clearly 5.39 and a good stiff price gouging!

I also have my receipt. Had to throw both the oatmeal and coffee away. Oatmeal was drowning in water, the brown sugar in the bag was hard like cement, the coffee luke warm and tasteless. The oatmeal is to come w/3 individual bags of condiments (raisins,nuts, brown sugar). They only gave me 2 - raisins and the brown sugar. When asked about the nuts the guy said he had none then decided to give me one of the bags that were on display where they have their baked goods.

Earlier in the morning I had gone to Starbucks in Manhattan on Lexington Ave and at 7am they didn't have any oatmeal. Now how can they compete with McDs breakfast meals if Starbucks doesn't even have the inventory to sell?

I sent a letter to Starbuck via snail mail because their website has no place to find consumer relations email. We shall see what they do about it.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |