VW Credit, Inc.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, I'm going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. It's a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00.

Now, I've driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, "Don't send a check with the dealership's name on it." To make a long story short, though I could have paid off the VW myself, Nissan didn't want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan.

I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.

VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when it's not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues I'm going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people I've had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.

I've never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they won't bother you! It's normal wear and tear after 36 months. I've only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the "fair market value". This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

I leased a car from VW. When my lease was up, I called for a payoff quote which I got ($11,989) and proceeded to trade in my VW for a different make of automobile. Once I had already driven my new car home, the dealer call VW Credit to arrange payment of the $11989, and were informed that "dealer payoff" is a different amount $15,400 (far more than the car is even worth). I was shocked and so was the dealer. It was only after several days of trying to get this mess straightened out, that he found out that many other companies have had this problem with VW Credit. It is a bad business practice, to say the least. So now, I have to either come up with $3,500 to make up the difference, or return the car to VW, where they will try to nickel and dime me for anything they decide to consider "excess wear." Such a ripoff. $3,500, a whole lot of stress and anxiety

I lost a car that had only 10 payments left out of 60 back in 2005. Some of the contents in my car was stolen by the repo company that was very intimating at the time. I was one payment behind when this happen. Out of down for a job interview and had no idea they were considering such. I was told they sent a cerified letter telling me this but never got one. I was dealing with manic depression then, and vwcredit did not help at all by how I was treated. They made the decision to take the car yet accepted a car payment before they took the car. They sold my beetle for more then i owed yet stated the difference paid for thier expense to ship the car to chicago for auction which i do not believe they did.

I was desparately seeking employment at that time. I lost a house to a mortgage company that for 8000.00 dollars refinanced it giving me one more month really before forclosure. No job yet they refinaced my loan right. The job i lost, found after a year of looking. 7 months working 12 hour 3rd shift, 6 different managers during that time. I went for help once during my employment and was let go shortly after. I was also trying to deal with the loss of a relationship after 5 years. To much on my plate then and no real help from social services.

I have leased a 1999 VW Jetta for almost 39 mos (July 2002 end of lease).Besides the fact, after signing the lease agreement,the 18% was not disclosed or written anywhere. However, after driving the car for 46,000 mi, I need a mass air flow sensor and electrical wires ($700) - just one month ago I had the oxygen sensor replaced due to recall, one week later, the check engine light came on & then was told I need this work. The mechanic told me there was no relation to having this work done from the recall. I think for a mass flow sensor to be replaced after having the car serviced regularly at the dealer could be sign of defective merchandise.

I leased a VW passat in 98. LEase was ending in May 02. The buyout of the car on the lease agreement was 11,739. So based on this value, on a signed agreement I purchased a new non-vw car. After trading the car, my dealer gets a buy-off figure of 12,850. VW has said that since the car was not returned to VW or purchased by me, that 11,739 amount does not qualify.

They need to give me a market value. The market value is no where close to 12,850. More like 11,000. Just because I did not buy the car myself or trade it to a VW dealer, i am being "penalized." VW dealer was only offering me 7,000 for this when a non-vw dealer was giving me $9,200. Of course I took the better deal and a better non-vw car. All I want is a fair deal, the amount stated on my lease contract of 11,739. Can something be done to warn people of this so they will not be affected by it.

I financed (not leased) a car through VW in 4/99, and by early 2001 (I can't remember the exact date, I had some health probs/surgery/hospitalizations) I knew I had the car paid off because I had called them for a payoff quote with the cutoff date. Time went by, yet I had no title. I called, they said they didn't get the check in time, I still owed 44 cents! Rather than fight, I sent a check RIGHT AWAY for that amount in April '01. It's now August - NO TITLE!

I've called them repeatedly and they always say it was a computer glitch, oops sorry, they'll fix it, but nothing's ever happened. I checked my credit report a few months ago, it said I still owed, I think, around $200+ on the car. I disputed it with all the major credit bureaus. Now they updated it - and say I owe over $700!

It's bad enough I can't get them to report the loan as paid in full, but to say I actually owe MORE money than before I disputed? Talk about not knowing simple accounting! My car insurance company thinks I have an auto loan, I couldn't sell my car if I wanted to since I don't own it outright although I don't owe a penny yet I can't prove it since they don't use coupon books only monthly bills that don't show balances only current amount due!

I have enough health problems now (the main one, gastroparesis, most people never heard of, I had to go to a specialized specialist at Univeristy of Pennsylvania Hospital for treatment after losing 50 lbs in 2-1/2 wks following bile duct surgery) that stress only makes worse. I certainly don't need to be fighting with a bank/credit over something ridiculous like this which is getting worse every time I try to do something about it. And I cannot get anything in writing from anybody proving I'm right! Help!!!!