Complain about a product or service

Jackson Hewitt

Sandra of Palmdale, CA April 12, 2006

Sandra of Palmdale CA (04/12/06)
I referred a close friend, he had his 2005 taxes filed March 20 with them choosing a rapid refund 3-5 days and was told it could take up to 1 month. Speaking very little English he called several times and I called once only to be told the check was not there yet.  After 1 month he was called and asked his ss number and asked me to return the call. I did and was told someone had stolen his check and that nothing could be done for him for 10 days until the police report was available.

The check was there on March 21, a report was not filed until April 3.  He wasn't notified until April 7.He had borrowed money up to 4000.00 now he must suffer and is the loser.

Beverly of Brooklyn, NY March 28, 2006

Beverly of Brooklyn NY (03/28/06)
I went to Jackson Hewitt to file my taxes and I put them on hold I then changed my mind and requested my paper work back and they lost them and didn't know what to tell me to do.

Jennifer of Willingboro, NJ January 31, 2006

Jennifer of Willingboro NJ (01/31/06)
Mrs. W messed up my income tax return. she filed me as head of the house and I told her several times I was not. She had a nasty attitude with me. She did not ask me all the questions on her screen and became frustrated when I asked her to go back because I was trying to show she was wrong. she forgot to credit me for my school money, then had to go back to do that. when I confronted her with my problem she just got done my boyfriends tax return. he too had a problem with her not explaining the fee to him. She had an attitude still and got another woman to come over and talk with us. She left before resolving the problem herself leaving it up to her coworkers to fix because she had somewhere to be.

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