Complain about a product or service

Jackson Hewitt

Karen of WEstmoreland, TN October 11, 2009

Went to Jackson Hewitt on February 22,2008 to file our 2007 taxes. Was charged 308.00. Two weeks ago I received a letter from the IRS saying I owed 30,595.22 plus interest and penalties. I also was not offered their Gold Guarantee at the time of service (Which I would have taken for peace of mind) I have been severely stressed, constantly crying and worried beyond belief.

Michaela of Sherwood, OR October 8, 2009

I scheduled an appointment to meet with a tax preparer. I was told that the office I wanted to visit was by appt. only so I set up a time. They left me a voicemail a couple hours before my appointment stating that since I had not confirmed my appointment they had cancelled. I called and the lady I spoke with said that my appointment was still on the calendar so to keep traveling to the office. After 40 mins. in traffic she called me back and said the office was closed and she offered to reschedule. She was nice but stated that she didn't really know their practices since she was just filling in so I asked for a manager.

I talked to both the manager and the general manager and they were unorganized, not accountable and basically stated that it was my fault because I failed to confirm. The solutions they offered served their needs and had no regard for the customer. Very disappointing response especially when the general manager said "good luck finding someone open to do your taxes during the off season". I wondered if there were others with customer feedback and found a lot here. I don't believe Jackson Hewitt or their franchise owners are reputable. I would strongly suggest that customers look elsewhere. There has to be a company with better customer service and able to perform quality work.

Deborah of Semmes, AL October 5, 2009

Jackson Hewitt prepared our taxes for 2007 on 3/8/08. The IRS sent us a letter requesting more info received 10/2/09. We have been trying to contact Jackson Hewitt offices ever since. I called SpringHill Avenue office in Mobile got recordings. The final recording was of a male obviously a foreigner and said office only opened on Thursday.

Called Airport Blvd location in Mobile and number no good. Called Hillcrest location and number no good. Called Saraland, Alabama location and number no good. Called Cottage Hill office and spoke to Autumn. She says that we need to go to the office that we had taxes prepared. Explained our dilema. Only 30 days to respond to IRS. Explained that I cannot get anyone on the phone. Called Friday to Springhill office and still no response.

Called again today. Keeping a complete log of calls made and contacts made otherwise. I have gone to website and placed complaint there too. Called Customer Service and got male who could hardly speak English. Turns out he's in the Phillipines? I asked for Corporate Office Number - he gave me 973-. Called this number in New Jersey and all I can get is recordings.

We purchased the GOLD GUARANTEE for 35.00 and now can get no assistance, no return call and no personal contact. How can you honor GOLD GUARANTEE if there is no representative to contact? What did I pay for? I am documenting all calls made since Friday. I do intend to find out why I cannot get services that I paid for under this contract.

Rebecca of Hodgevnille, KY September 23, 2009

My husband and I went Jackson Hewitt to file our taxes. My husband had to file the last year because he didn't do it the first time. We gave them all of our information W2 and all. That was in 2008. To this day our taxes have never been filed. Not only that but the representative that prepared our taxes wen through her own personal tax company, so all of our private information is at her house... Way to run a business. So now we are still fighting with them to get all ouf our documents back so we can file our taxes. Now we have penalty fees and what ever the IRS is going to tack on. I feel that they should be responsible for all the fees and for paying for our taxes to be prepared by someone else.

Kathrine of Wattsville, AL August 18, 2009

I went in on Feb. 4th to have my taxes filled out. She entered the wrong information, and didn't ask for a last look of approval. My taxes were sent to the wrong address, in the wrong city, and was sent back to the IRS. Six months later, I am still struggling with trying to get my refund! I will NEVER use Jackson Hewitt again, and certainly not reccommend them.

Robert of Sherwood, AR June 24, 2009

I went to Jackson Hewlett to have my taxes completed. Once completed by Tax Rep Angelia on Mar 17 there about, I revived a letter from IRS stating we owed approx 1300.00 and as per Tax professional request we bring in our signed the gold acceptance letter; well as complete folder of 2007 filing. I took required documentation to Angelia , and she said all documentation was in order, and Jackson Hewlett would take care of this since it was there filing mistake, she stated that's why It was so great we had the gold guarantee, also stated don't worry it will be taken care of.

Angelia stated the process was someone from the home office would come to jfk location and take to corporate office and proceed getting this matter resolved. Now it has been 3 months and now Mrs. Brown stated she doesn't have the file any longer. Jackson Hewlett rep David will be going to JFK office and search through the packed up records. Currently awaiting call back from Mrs. Brown on findings at JFK Location.

JH Has Lost the record and now stated I must contact IRS and Former employer to get a copy of my records. I will have to repay the 1300.00 and the money I spent for the so called gold acceptance guantree; well as complete folder of 2007 filing. Pluse current our family is under alot of stress finacially and emotionally this is uncalled for.

andrew of phila, PA June 19, 2009

I had my taxes done for 2006 and they told me i owed it all on student loans. I found out on june 19, 2009 that the federal taxes were sent to an account and i was lied to. I feel scamed.

Linda of Ogema, MN June 11, 2009

After preparing our 2007 taxes, it was found that my husband and I owe 3,358 including interest of 206.00 due to errors made by the Jackson Hewitt staff. Improper preparation of my husband's retirement pension and my social security which was both reported to the tax preparer resulted in an enourmous payment owed to the IRS. Would like to have Jackson Hewitt be held responsible for not preparing taxes correctly which resulted in a large amount owed by us which is unreasonable. Jackson Hewitt fails to accept responsibility for this erroneous problem

Hiromi of River Edge, NJ May 26, 2009

I went to Jackson Hewitt on 3/14/09. I was charged 250 after 30 coupon applied which I felt too expensive. Dan who was an accountant didn't give me copies of Tax returns or a mailing out envelop either so that I returned to the office at the following week. He passed me an envelop of some other office's. I belive that he tricked on me and ripped me off. I am afraid if my tax retunes are correct. Anyway, I strongly sugget anybody never go to Jackson Hewitt Tax Service.

ann of frederick, MD May 24, 2009

I have been doing taxes with Jackson Hewitt for 13 years and this past year 2009 I have never been so humiliated. I was hung up on 5 times yelled at and disrespected. I will be going to another tax preperation place next year. I have not ever had a problem with jackson hewitt until this year. and to call a manager is like trying to walk around the world in 3 days. Jackson hewitt is very unorganized. I really hope they get their prioritys straight. I guess they forgot with out customers they have no buisness.

its customers that makes a business. and with out customers is no business. I never thought that poeple could curse and disrespect there customers that way and hang up on them just because they want to know why they paid so much for there taxes to be done and returned in 2 days and it takes 2 weeks and you dont get a refund for waiting a additional week because they say that it is not there fault. but they put the information in the computer and they tell you when your check will be here and then you get a run around because it takes addition week to get your money. I will not return to jackson hewitt next year I will find another tax preperation.

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