Jackson Hewitt

I had my taxes done. I was not told my check was theirs till a week later. Then when I got my check, it was mixed up with some other check number. I could not cash the check. But the other party with the other check got to cash his. How? I don't know. Then I returned the check to where I picked it up and was told "You didn't get this check from here." I figured out that the checks look different, because it was printed at a Wal-Mart location. So I had to travel across town to where I had them prepared, hoping another check could be printed, only to find out I have to wait even longer because the bank would not issue another check because they did not believe the tax preparer that this was happening.

So the printed check had to be photographed and faxed to the bank. Again I have to wait even longer. Every time I call the office, they don't know what I'm talking about and have no way of helping me. I filed my taxes on January 21, 2012; it is now February 10, 2012, and still now, the check is just a disappointment.

I was told on February 9, my check would be printed with the next batch at 4 o'clock. I called; still no check and instead I'm told that they don't print checks that day and there is no one working at the Wal-Mart location where I had it prepared. Again, another day goes by with no check. I feel that I should not have to pay the preparation fees due to this error. I was dissatisfied and the check was not on time and was wrong in the first place. I want my money back, and this is the last time I will have Jackson Hewitt do my taxes.

My partner and I went to Jackson Hewitt today in Covington Georgia at the Wal-Mart location as I have filed there before, including last year. We went to tax preparer Verla ** and sat down to start the process. We explained to her that may partner Julie was going to claim my daughter and as head of household as I Karen do not work and did not work any of last year. She looked at Julie's tax W2 and told her that she didn't have to file taxes. We explained to this preparer that we did have to and we wanted to file for my daughter. The preparer said that she thought that what we were saying was iffy and that she doesn't deal with fraud cases when we were just there to file regular taxes the right legal way as we do every year. She started folding my partner's W2 up and handed it back to us telling us that we were frauds. I confronted her and told her she can't judge us and that we weren't frauds and to explain the situation.

She threatened to call security and have us thrown out of the store. I then called the Jackson Hewitt line and they connected me to a manager who said they would have someone call me today and I never heard anything back from them on this matter. We, after leaving Wal-Mart, went to another tax place (not Jackson Hewitt) and filed with no problem at all. I am not sure if Verla ** had an issue with gays or what the issue was. She wouldn't explain anything and was just rude. I believe that other people should be warned of this occurrence. I would like a formal apology from the company for being accused of being fraudulent.

I could never get an answer on the phone when I called so I took all my information with me to their cubicle in Walmart. I was told that the standard amount for four W-2 forms was around $100. I had a coupon for $25 off tax-prep. When all was said and done, it cost $200.50. I have medical issue that keep me from being able to sit up for very long at a time. It had already taken more than an hour and a half. I finally threw up my hands and agreed to pay because I would not have been able to sit like that again. H&R Block quoted me $104 as well but I had a coupon for Jackson & Hewitt. I will steer everyone I see waiting in line how to get to the H&R office.

I went in on Feb 8, 2012 to do my taxes. My taxes are simple with a couple of dependents. I don't make over 50.000 just simple. I didn't file in 2010 but I didn't owe the IRS. I asked how much for both, the girl told me she didn't know until the end. Now I never imagined that she would say after sending it, threw 731.00. I nearly passed out. I wanted to scream but she had sent it . Then I asked why so much. She said well, you got the earned income credit and that's free money so JH will take it from there. I felt so violated. These people need to be stopped and an investigation needs to be done and us the consumer need to get our money back. To anyone who needs their taxes done, find another way. Will never use them again.

First, I was made to wait for over an hour for a previously given appointment. I was at their stall from 7:15 PM to 10:30 PM! Then, I was charged $270.00 for one W2 form tax return, with no explanation of reason for such a charge. If that wasn't enough, my tax return was an amount I just could not agree with, and they insisted that was it, with no satisfactory explanation. I need to know who I can contact to find out what amount I should get back, without being duped.

When JH finally got around to telling me I had to pay for their services up front and I declined their services, they refused to give me back my wife's W-2 and mine. I have a call placed to our U.S. Senator Mike Rubio to see what, if anything can be done about this. Taxes are hard enough for us without being screwed by companies like Jackson Hewitt.

I went into the Jackson Hewitt office in Albuquerque, New Mexico to pick up a check and there was a customer being helped. So I waited patiently for 45 minutes. A man walks in and he waits no more than one minute and she gives him a check. So I asked her I came for my check too and she told me I had to wait. So 15 minutes go by and still waiting for something that takes 30 seconds to do! She's taking her time so now it's more than an hour. I told her I have been waiting long enough and she raised her voice at me and said she didn't know that I was coming for a check. Well, she never acknowledged me in the first place and did not ask me are you picking up a check or doing taxes or I'll be right with you. She was rude and loud. I know these people are trained right and with customer skills. I have never seen a person like this at Jackson Hewitt all the years I've been doing taxes. I definitely will go elsewhere next year!

A lot of you made out pretty good, considering I paid $479 to have my state and federal taxes prepared! Welcome to America, the home of squeezing the life out of people because you can. I asked the guy who did them how they came up with that number, and he said, "I don't know." I could tell he didn't and felt bad about it, so I wasn't going to take it out on him. As far as how long it took you, guys, we can't blame them when the IRS put out a statement telling us that, like a bunch of buffoons, they waited until the tax season to change their system, so it would take longer than usual if you filed before 1/26/12.

I filed my taxes with JH last year with no problems, but this year I decided to do direct deposit. My bank account info was entered wrong; therefore, it could not be deposited and was rejected by my bank. I discovered the mistake not JH. I brought it to their attention and was told for an entire week that my bank would deposit the money. Finally, after I told them to do a research form it was done and then I was told it would take 2 business days. It's been a week and still nothing! The money was sent by the IRS on the 24th of January. It's now the7th of February--where's my money? At no time did anyone ask for the correct account info. I had to make them enter that into the computer. I will call everyday till this money is deposited.

Two years straight I have used Jackson Hewitt and been asked for cash by preparer. Even when my girlfriend went to pick up, her check preparer asked for lunch money. And on top of being hit up for money I can't for the life of me get any customer support. I think federal government should shut Jackson Hewitt down. Really, do you not pay your employees enough, Jackson Hewitt, that they have to ask people who made less than $15000 in the tear to pay for their lunch?

Well, I had prepared my 2011 online for free. Then when I was claiming my children, they said I had to pay extra for filing married together. I finished and entered my bank info to get direct deposit and they gave me a date by the 24 then I check still nothing. Then the webpage they display says by the 1st if you electronically filed so 1st came and went still no answers. Now the IRS website says it was accepted on the 20th of Jan and that I will receive my refund in my account on the 7th of Feb.

Well, today is the 7th and still nothing. I have not received anything in the mail or e-mail. I called the 1800 # and they said they can't help me I have to call a local agent. I said, "I did it online why do I need to call a local office?" So I did and the local office says, "We can't help you, you had done it online." So I call the 1800# back and they still say they can't help me. ** do mean you can't help me? I can't get an answer from anyone and I am in tears. I dislike Jackson Hewitt. They need to be investigated ASAP with the company. My husband had said we should have gone with H&R Block like we had done in the past.

I was a repeat customer for Jackson Hewitt this year because I was completely satisfied when I did my taxes through them last year. I went to Walmart and the kiosk they have inside the store (same place I went before). When he was finishing up my taxes, he said he was having a problem e-filing my state taxes, but assured me that he would figure it out. The next day, he called me and told me that I had to come in because he needed my signature. When I went in, he had me sign my state taxes and told me I would have to mail them in... Really? OK.

Well, I got my check on the first day, they said it would be available (about a weeks wait). When I picked it up, it was a different check than I received last year but it was a cashier's check. I took it to my bank and they called the number on the check to get an authorization code for the check. They couldn't understand the code so they tried to call back. It wouldn't give them the code again and placed them on hold forever. They never did get a hold of a person, so they put my check on hold for 2 weeks. Well, the next day, I called Jackson Hewitt to find out about the company/bank that was on their check so that I could call to figure this out. The people there had no idea who this company was (Avent Financial), which I thought was bizarre. I went home and looked up the information for this company and finally talked to a person to find out what I could do to get the code or something. Well, the code is only given out once to protect multiple people from getting the code to cash the check (whatever!). He said, I could go back to Jackson Hewitt and have them fax a letter requesting to have the code reset so that my bank could call back and have them fax the check info. I had the bank print a copy of the check and even took in the fax number to Jackson Hewitt. When I got there, I explained what I had done and what I needed them to do. They told me that is not their responsibility and I'd just have to suck it up and wait for my check. They are completely unprofessional and unwilling to help their customers with anything. This all happened in Murray, UT.

I filed my taxes on 1/20/12 at Jackson Hewitt in North Carolina, the IRS accepted them that day, I paid almost $400 for the RAL and to receive a rapid refund in 8-15 days. I received a RAL on 1/21. The online tax manager has said my check was printed for almost two weeks now. I spoke with the tax consultant at the Jackson Hewitt in Walmart and she told me my money would be there that Friday and showed me on her computer where JH had already taken out their fees, but when I called JH that filed my taxes, they keep telling me my money is not there. How can they take their fees out if the money is not there?

It has now been 18 days and I have still not received my refund. Jackson Hewitt has not given me any information, I had to call the IRS myself to find out what was going on. They told me 2/8 was my direct deposit date and if I did not receive my refund by 2/13 to call them back, the 8th will be 20 days and the 13th will be 25 days. Is that not a breach of contract? Jackson Hewitt does not want to reimburse me a portion of my fee which is unacceptable. I understand they have to make money, but to charge $400 to file my taxes (which was free for them through eFile), I could have done that myself. I will never use Jackson Hewitt again and I will be sure to spread the word about the terrible services I received. The only reason I went there was because bills were calling and I do not make much at a total of $18,000 annually. I am helping to support my sister and a 3-year-old nephew while she is going to college for Human Services. Jackson Hewitt is taking advantage of those who are in poverty and need help. Therefore, they offer them a $1500 RAL, charge over $400, and then do not hold up to their end of the deal. I think this should be illegal.

I decided to use Jackson Hewitt, because I was given discount coupons, as well as being told that I could get a $50.00 deduction from the fees, by switching to them. Boy, was I in for it. I wish I stuck with H and R block. First of all, I was given a specific date, and is currently still waiting on my return. On top of that, I couldn't use the discounts offered. Along with that, after I was told I wouldn't be given my return on the date given, I got the runaround answers, as to why I had yet to get it. Sad to say, every employee I have spoken with, has been unprofessional, and I feel as if they could care less, as to whether the customers are satisfied, or not. I must say, I will never use Jackson Hewitt again. They have hidden fees, higher fees, no customer support system at all.

A major deduction was missed. I asked for my return to be cancelled. They said they couldn't. I just want to be rid of Jackson Hewitt and re file.

I have used H&R Block every year in the past. This year I wanted to try a different tax place to do my taxes. So I went to Jackson Hewitt- biggest mistake in my life. This is the first year I used them and it will definitely be the last. I would not recommend them to anyone. Jackson Hewitt was supposed to be cheaper and be able to get the refund back faster. By the time Jackson Hewitt was done preparing my simple tax return married filing jointly with one kid, they charged me a total of $386.00 to prepare my federal and state. Which did not impress me at all because H & R Block prepared the same tax return and ended up being $120.00 cheaper.

Then at Jackson Hewitt I filed rapid refund to get my refund back in 7 to 13 days. Wwong! Another disappointment! I am now on the 15th day that my refund has been accepted and I still have not received my refund yet, federal or state. I have called the Jackson Hewitt office several times to get an update when I would be receiving my tax refund and I have spoken with a different person almost everytime. Every person I have talked to has given me different information, different dates, some said my refund is there, some says I owe back taxes, which I knew was a lie. So I called the IRS to see if my refund was being held for back taxes that I didn't know about.

IRS said no, that my refund had been accepted. So I called Jackson Hewitt back numerous times and everytime I'm still getting a different story. Then I found out that when my refund does come in, Jackson Hewitt deposits it in their account and cuts me a cashier's check minus their fees. Which is fine with me, but why should I be charged rapid refund fees when my refund was way over the amount of days that I paid to get my refund back. I mean my refund is already 7 days pass the 13th day I paid to have my refund by. So that's 20 days all together.

When I asked Jackson Hewitt about their policy, all they told me is that they have a 5-day grace period. I said "Okay, that's understandable but you are 7 days over." They told me it's not their fault the IRS had delays on some tax returns. I said, "Well, it's not my fault either", and that I well over paid them to prepare my taxes. Besides their customer service over the phone when checking on the status, 80% of their representatives were very rude and very unprofessional. Today is February 4, 2012 and I have still not received neither my Federal or State tax refund yet and I am pissed!

Every year I have used H&R Block I have never waited longer than 1 week and I would have both my Federal and State refund. H&R Block, I am sorry I left you all this year to try somewhere else but I have learned a valuable lesson and I will switch back to you next year. If you have used Jackson Hewitt and you have had good results and you are happy with there services, I'm proud for you. But, I'm not satisfied at all about the services Jackson Hewitt has provided for me and like I stated earlier, I would not recommend them to anyone and I will not be a returning customer.

I filed my taxes with Jackson Hewitt on January 24, 2012 and was told it would be 10 days. I called today about 3 or 4 times and was told not to call them, they would call me! Hmm, I am sure most people like me need their tax money. And that's why we call so much. I will never go back to Jackson Hewitt ever again. I have been going there for 6 years never again will I go there. Oh yeah and not to mention, I still don't have my money.

This happened in the Rib Mountain Wal-Mart. I had 181.00 dollars to have my taxes filed and I was told I have them on my smart card on 1/27/2012. My card was never good. I went back that Monday and sat from 9:30 am to 4:45 pm waiting on answers where my money was! Then I was told that they messed up my card and I would have to wait until Friday 2/3/2012 and they will cut me a check. Now, today I'm told they can't until whenever? I am very disappointed and I really think people should know how your workers have no clue what they are doing. I am letting you know that I am going to sit at your store at Rib Mountain, WI and tell people how messed up and I hope I cause you all a lot of business problems!

I have contacted my own attorney and filing theft charges and fraud due to your workers keep blowing smoke up my **. Hope I get my point across because I'm sure I will in about a hour when I let people at Wal-Mart know what's up with your people.

I filed my 2010 tax return with them for 150 bucks and nine months later, I'm finding out they never completed the return at all. They were supposed to e-file but since they didn't complete it when they purged the computers at the end of the season, it deleted my file all together so they have no scans at all to re e-file. I owed and sent in my money which was received and even with paperwork to boot. The protocol by federal and state with paperwork when notified of an e-file is to see the paperwork as invalid. So I'm not sure what they did with my paperwork. But apparently, I'm supposed to resupply it which I could have done with copies of the scans Jackson Hewitt was supposed to have, but deleted it.

Jackson Hewitt took my money for a job that was never done and gave me a tax headache to clean up to boot as I have to spend half the day on the phone with both departments finding out if they will take a e-file from me or what copies I can provide that are not the ones they acccept originally and so on and so forth.

When I had my taxes prepared, they explained that my RAL would arrive on 02/03/11. Well, when I go to call the office this morning, the receptionist told me it will be after lunch and to try to call back then. I waited until 2:00 pm to call back. The receptionist then states that it will probably be around 8:00 pm like the night before. I called again to give them a phone number to reach me because I will not be home. The manager stated that she hadn't had time to go check the batch that had arrived but will later which was fine. I get a call 10 minutes later from a man that was working there that said my money was not in that batch.

I explained to him that I talked with someone earlier and they said it will be around 8:00. He said, "Well, I'm telling you that it may not be until next week." I told him I will call later around 8:00. He said, "No, do not call back here today or night." I was shocked. I wasn't rude nor had I raised my voice but I hung the phone up and called his home office, reported it that it's really bad customer service. I've been with them for 21 years but next year, they will not see me nor will they see anyone from the company I work for. I told everyone how I was treated and that is bad customer service. It's my money. I will call back as many times necessary.

I filed my taxes on 1/21/2012. I went for the RAL so I could get my money back faster. I paid Jackson Hewitt almost $ 400.00 so that I would receive my money in 7 to 13 days. It is now 15 days and I was told so many dates now that I am so confused. Now it is going to be another 3 days. Jackson Hewitt's excuse is that it's the IRS delaying the checks. My issue is I signed a contract with Jackson Hewitt paying them a large amount of money and a service. I was to receive my money in the time line I was told. It has not been that time line. I want to know why do I not get a refund for the service fees? It's a breech of contract and they are making millions. How is this legal? I could have went through TurboTax and not have paid anything. I work hard and this isn't right.

The problem with Jackson Hewitt tax services is that they advertise a refund loan service that can not be provided. This service promises you a loan check in 7-14 business days when waiting for your refund check from the IRS also know as a RAL. Well, the problem with this service is the government sends the check to Jackson Hewitt when you sign over your check to them. The loan from Jackson is supposed to come before your government check but I looked up on the IRS website and Jackson Hewitt has already received my check from the government direct deposit but has not paid out my money that I charged over $400.00 for. It sounds and looks like they are taking my money from the IRS less the loan fees and pay back amount out of my check reallocating the money to me. This is a fraud and something will be done about it.

I filed my taxes on Jan 12th, 2012 and they said that I would have my refund back in 7-13 days. I'm on my 14th day, and still nothing. When I called to ask them, they always have attitude with you about it, like it is their money. Why is that? I got my state taxes on the 26th of Jan, and they said the rest of your refund will be here tomorrow. It's been a week, since last time they told me that, and it's still not here either. When I called them yesterday, they said anybody who had filed their taxes before the 26th of January, that they will have their refunds on the 3rd of Feb. Now, when I called, they told me the 8th, so which one is it next year? I will not go back to them. They are nothing but liars. There are people out here who need their money for bills and transportation, and other things too, and all they do is put you on a runaround.

I came into the office for the first time, thinking that I would have a nice experience, and get a faster service, then H&R Block, and this was so not true. After hearing that I will receive my taxes back faster, and they will get me more money. I called the IRS, and they stating that my refund was rejected, and I was not notified. I am very frustrated.

I filed my taxes on January 26, 2012. I was called on Feb. 3rd, and was told to come back into the office, because some information was wrong. On Feb. 3rd, I was told the information did not match. When I called the office, the manager had keyed my daughter's name in wrong. Every time I ask what the problem is, he gives me some ** about people trying to cheat them. I think they are trying to cheat me. I have been going to H&R Block for over 20 years, and I will be returning next year.

On 1/26/12, I filed a RAL with Jackson Hewitt. They told me I would have my check direct deposited into my checking account. I went to the bank and the money was not there. I went back to the office where I filed and they said the check was at my bank. I told them I just came from there and it wasn't there. I was quite angry at this point and the lady said to me, "well what are you going to do about it?" She proceeded to call the police and have me escorted out.

After 2 days of calling and complaining, the manager returned my call and said my money was deposited the next day. She asked me my routing number to my account and I gave it to her. She said that wasn't the one they had on my return. The idiot preparer used an old account from last year. She never even typed in the new one I gave her. They said the money was deposited into someone else's account and it would be at least a week before they could figure it out. I told them I wanted a refund for the tax prep fees and they would only give me half back and that would be at least 2-4 weeks before I see that. The people were not only rude but incompetent. Last time I will ever go there and will definitely report them to the BBB.

Basically, this is the same thing that everyone else is stating. It's just shocking to me that this could even be legal! They are stealing money.

I filed my taxes at Jackson Hewitt and was told that I would have my check within 24 hrs. Then I received a call saying that the computer kicked me out the system for the RAL and that I had to wait 7-10 days to receive my check. What I do not understand is why do I still have to pay $350 if I am not getting rapid refund? So angry because people work hard for the little money they do make for someone to take it away from you and nothing can be done about it.

The reason i went to Jackson Hewitt this year (2012) is that I was in a hardship. I filled out my own income tax papers every year. i needed to get my money rapidly. I even explained this to the guy helping, their service was okay, even though I spent two hours there. He should have explain to me that it would take more then 7 days.

I should have filed them myself online, and not pay $250, which was supposed to make processing faster. Never will I go back, and I sure will let everybody, who gets in my way, know. Do not stop there. I will even do your taxes for free, or will show you how to get them done free, and get direct deposit within 7 days. Jackson Hewitt is stealing our money.

Oh, this people are terrible. First the staff is not prepared whatsoever. I did my taxes, it took 4 hours because the girl helping me did not know at all what she was doing. She had to make 20 phone calls to ask questions. I paid $320.00 to get my taxes back in 8-15 days. Well my state refund was screwed up, it was supposed to be deposited into my account. Well it never did, they ended up getting the check instead and didn't even bothered calling me to let me know it was sitting there for 3 days.

Now, my federal?! Another issue, apparently it was deposited into my account yesterday, they say. I checked my card balance and it says zero. I called them but they said it's in there. I called the bank, they said that my refund was rejected from my card which I'm not sure why if i got charged $20 to get Jackson Hewitt's smart card. So the lady I spoke to from the bank said to go to where I did them and they should have a printout check for me.

I went there today and another lady helped me (another non-prepared tax person). She has no idea what to tell me, doesn't know where my money is, and has no guidance whatsoever. All I have to say is that I still haven't gotten my money. This is ridiculous, terrible system- non-professional at all. Right now, I'm just hoping someone will call tomorrow and tell me where my money is. I will never do my taxes with Jackson Hewitt ever again and will never recommend them to anyone!

My 24-year old son went there, and, boy, did they take advantage of him. They didn't even give him a price first (unfortunately he assumed it would be comparable). They sat him down, entered his $20 interest from the bank, and ONE W-2 and 10 minutes later charged him $200. No kids, No house, No deductions, single$200! What do you think? My accountant used to charge him $50. At least go to H&R Block. My other teenagers went there for less than $50. My kids are learning there are a lot of crooks out there.

I went in on Saturday 1/28/12 to file my taxes. I was told they would contact me within 24/48 hrs to receive my RAL. Well Monday came along with no call, Tuesday no call. I finally went to the office and they told me I was approved for the RAL and I would have to contact the IRS to see when I would receive my refund. ** I could have done this all myself and I wouldn't have cost me almost $400 in fees just to file. Jackson Hewitt is just a big rip off.

In the past, I have not had any gripes with Jackson & Hewitt. Last year, I used Turbo tax and I really wish I would have done the same this year. I filed with Jackson & Hewitt on 1/18/12 and it takes 7-10 business days. I have called 3 times to check the status of my refund and I keep getting a different story.

First, I am told IRS computer system crashed so I am looking at Monday or Tuesday. I called Tuesday. I am told Wednesday or Thursday. Today is Wednesday now I am told Friday. I finally decided to check my refund status at irs.gov. The site tells me 2/7/12. I really wish I would stop getting all these different answers regarding my return. What was the point of me paying all this money to get my return quicker? I could have spent less doing Turbo and probably would have gotten my refund a lot quicker.

Wow. So years down the line I see that someone was ripped off by Jackson Hewitt just like I was. I think it was in 2007 or 2008 but the JH that was in the Wal-Mart in Alexandria, VA did the same exact thing: I was told I would get a call in a few hours to pick up my check, got no call. Then I called and was told to call back because they didn't have a status yet.

Long story short I didn't get my refund for days, maybe even two weeks, they still deducted the $400 for the same day refund and when I finally got someone to tell me my check was ready they said, Your check has been here since the day you came in. I don't know why someone told you it wasn't here. It's even dated for the same day you came in. Talk about pissed. And the manager kept saying, I know my staff messed up but there's nothing I can do about it. Never again, have I or will I use JH. And I've let all of my friends and family know how they blatantly ripped me off. You don't neglect to tell someone at 5 times that their check is ready unless you were doing it on purpose.

I had a very simple tax return. I thought anyway. So I took my total of two W-2 forms and my bank statement showing my interest on my savings account .Where I made my mistake was thinking since Jack-Hew was located in the local Wally World store that it would be cheap or at least reasonably priced. After the person was through preparing them I was told about the charge of $125.00. I almost ** myself. I will never let this happen again. Nothing is cheap anymore. Advice to others: don't go to Jackson Hewitt to get your taxes done.

The only reason I went to Jackson Hewitt was because my boyfriend went there in the past and he has never had problems, up until this encounter. I have never been so irritated in my life! I waited a good hour and a half waiting. There were only 2 tax people there. They only had 2 people each (in front of me). When I finally got a chance to sit down with someone, she immediately sat me, answered her cell phone and walked in the back of the office. I was so upset already.

She was interrupted again, answering her cell phone in the middle of preparing my taxes, typing with one hand. I'm surprised if my information was entered correctly. This whole process took no more than 10 minutes to enter all my information. If this is the case, why did I have to wait more than an hour and a half waiting?! I will never return to Jackson Hewitt. They have such low scale staff. You should see what some of the employees were wearing and how they acted. Who answers their cell phone in the middle of preparing taxes?! How rude!

I called Jackson Hewitt on 1/29/12 and was told that my fed refund will be there on 1/30/12 and sure enough it wasn't there. I called back today since it is 1/31/12 and they said I won't be getting my fed refund until 01/8/12. I questioned the lady there and she wasn't sure why someone told me that date because in their system its saying 1/8/12 and if I'm not happy about it, I need to call Republic Bank because they are the one printing the checks.

Never go to JH, they are a bunch of **. So much of paying $404.00 when you can't even get your refund within 7-13 days like what they say and oh yeah, they won't refund or lower your fees to you too.

I went to file my taxes and clearly the young girl had not been properly trained. I wanted to file for the AR and the RAL, she couldn't get the RAL go through and she said I didn't qualify. My return went through, it wouldn't send either. So she called the other lady, who she said was on her way back from Wal-Mart, and we waited until she got there. She said it had to be sent from the main computer. So my return went through, I think, not being filed the way I wanted it. The only explanation was "sorry, these things are stupid." I assume she meant the computers. I'll go back to H&R Block next year.

I called on 1/30/2012. I was told my check would be released on 1/31/2012. I checked on the status of my refund on the 31st and was told it would be released on 2/7/2012. As much money as I'm paying to have it filed electronically, it is ridiculous if I was going to have to wait this long on my tax refund. I could have saved money and done it myself. My family and I will never use Jackson Hewitt again. If I can't be made somewhat of a happy customer when you are told one thing one day and something else the very next day really makes you wonder who is really at fault getting the run around. I don't like it.

Jackson Hewitt did my taxes for the year of 2009. I went into the office with 3 w2s the employee told me there was no need to file the last one because I didn't make enough money. So, I, believing her, went along with it so now 2012, I ended up owing IRS $600 and state $400 and I tell one of the "Head" people about this and she's in denial stating they teach all their employees to file all w2s. I mean seriously, the girl that prepared my taxes skipped that part of class. I was a faithful customer for about 10yrs but after this Jackson Hewitt and their well taught employees can kiss my ***. Thanks Jackson Hewitt, you lead me to a real "professional" who knows what she's doing.

I have been a customer with Jackson Hewitt for several years, until this year. I have not had any issues with them, I will say after my experience, I will never go back and will never refer anyone to them. I was told that my AR tax prep was a "loan" from Orchard Bank. I have has almost $300 in fees taken out of my refund check, all to find out that I will not get my money until the IRS deposits the refund into Orchard Bank.

My question is what did I pay for? I could have done this for free online! And good luck getting someone to call you back and answer your questions, every person in the office I have talked to is full of ***! I have informed the IRS about this issue as I consider it fraud and false advertising. I have also called the corporate office that also did no good. Please be aware, do not file your taxes with Jackson Hewitt, it is a waste of your hard earned money!

Rude, unprofessional office manager by the name Ms. Price. Interrupting, loud and rude to fellow employees. She also stated "the IRS is not always right". I have never been treated so poorly as if I was an ignorant peon. I will not return.

When I went to Jackson Hewitt, I went with my last check stub. I had called another Jackson Hewitt office and I asked her if they would be able to download my W-2 off of the internet. She checked and said "yes, it was ready". When I went in there, I told them what I wanted to do and the receptionist acted like I was crazy. She called the head tax preparer or supervisor or whatever she was and told her what I wanted to do. The lady began going on for about 20 minutes on whether it was a possibility they could be ready and they may not be. I told her it was an ADP check stub and more than likely it was ready. After this long unneeded debate, she sent me to the desk of an inexperienced tax preparer who was in the process of training.

We went through the whole process and what do you know? My W-2 was ready to be downloaded. During the process, they passed up on a state tax credit that boosted my stated refund by 436 dollars. Had I not caught what she was doing, I would not have gotten it. So after everything was said and done a week later, they called me and told me that IRS had sent a letter stating that they were keeping my entire refund for back owed taxes and now they would not get their fees and I had better come in there and make arrangements to pay them. I called IRS and this was not the case. I owed $949 and my refund amount was $5600. I had over 4300 dollars coming back.

I went in to the office and told them what IRS said and she said, "well, I have seen this before and it will be six months before you receive your refund". Once again, I called the treasury department and they told me that is absolutely not true and my money would be ready during normal processing time. These are the most unprofessional people ever and I will not ever deal with them again.

Well, the preparer got help over and over yet didn't get my taxes right. After having them rechecked and returning to show the big difference they did nada. I was told different things by several people. I still have many questions. I have called to see if check was in and whoever didn't. I'm disgusted.

I have been dealing with Jackson Hewitt in Houma, LA for 15 years. Each time going in, I request the same person. I have never had a bad experience. Sometimes I have to wait because the requested person is helping someone else but I sit and wait for my turn. I don't believe it is the company itself that makes the visit but the person you get and how much they know.

We have been to Jackson Hewitt at Charlotte, NC. We had a long wait and she prepared the taxes and we did not like the amount she quoted as she did not do it properly. We had to pay $25 for not filing with them and she made me to wait for 60 min to take the money. Overall, I wasted three hours time and 25 bucks with these people and had to bear their rudeness. They never wrote it in their office about it and a small sticker was there on the desk and she told about the fee in the middle of conversation. We could not go from there as we are nice people and it is ridiculous to charge a fee when we are not filing a return.

I am a father of 5, my wife stays at home and cares for our children. I work full-time. I was expecting 3 W2's, I got them all on the 26th of January 2012. We have rent due on the 1st so I thought perhaps we should go for the RAL loan. I usually do my taxes using Turbo Tax and pay a $70.00 fee but being we needed our money so badly I thought I would ask the preparer in Walmart about the loan.

She lured me in stating she has never seen anyone get turned down for the RAL saying "it's rare" and that even if we didn't get it, we would get our taxes back within 3-5 days. Well so I thought I could live with 3-5 days, so we used Jackson Hewitt service. Well not only did we not qualify for the RAL, the preparer input my social wrong so there was a day's delay.

On top of that, we were told it will take 10-17 days to get the money! Wow, I could have saved myself $380.00 and did them myself and got the same refund time using e-file with TurboTax! What a racket Jackson Hewitt is bad! Do not use Jackson Hewitt, stay away from them, far away!

I had my taxes prepared, and I paid extra money to get my tax returns back early. The contract I agreed on, was tax returns, was supposed to be loaded onto my Hewitt Jackson prepaid debit card. I made several attempts by phone. Finally, on my final attempt, I did some impersonation to find out where my tax returns would be available. To my disbelief, I was told by the management it would be after the signed, agreed. The contract date also told it's not their problem. I'll get my refund, when it comes totally disregarding prior to the contract being signed. It is a scam, so Jackson Hewitt can make money off of people. I signed a contract that I would receive my tax returns 7-13 days after my taxes was filed that day. I did not receive what was agreed on under contract, but was told it was not their problem. They got paid extra for this service. I'm plodding out not only from not receiving what I paid extra for. I'm losing the extra money for a service not done.

Well, maybe we should start fighting back with brute force. If we can be fair and just to Uncle Sam and the middleman can ** us through Uncle Sam, maybe we should cut out the middle man. I love my Uncle Sam but if the tax preparer can cause such heartache maybe we should really consider 86ing.

I called yesterday, 01/25/12, and spoke with Sharon who advised that if I made an appointment that I would not have to wait in line the next day. After working all day and picking my 1 yr old up from daycare, we headed over to get our taxes done. To no surprise I walked in and of course there were already folks being helped at both cubicles they have set up. I walk over to their check-in stand, told the guy that I had an appointment. He confirmed that he saw me down for 4 pm, asked that I fill out some paperwork and sit down by the Walmart bathrooms. I filled my paperwork out, turned it in, was told that one of the tax reps was almost done and I would be seen in 5 minutes. My daughter and I went back and had a seat, looking at the watch (as my child began to get a little bored). 5 minutes turned to 10, 10 to 20 then 35 minutes passed. I thought, well, maybe I should go ahead and do some quick shopping and that will help pass the time. Nope. I came back and the two people that were there getting their taxes done were the same two people that were there when I first got there. I called the main office, asking for another location that wasn't as busy and was advised to head over to the Mesa Ridge location.

I said sure. I asked the check-in person for my paper work back at which he replied, "Ma'am, please don't leave; our tax rep is almost done; she needs to scan one more document and that's it." I said, "I really don't have any more time to waste; my daughter is getting antsy and I have already an hour so far." I was told again, "She is almost done, ma'am; please just give us one more minute." So once again, I was standing around, with my child who is climbing the walls at this point. Finally the couple that I had been waiting to get done, gets up and walks out the doors of the store. I then took my daughter out of the cart, sat my purse in the opposite chair to pull out my paper work so I could make sure the tax rep had all my stuff she would need, at which point the tax rep leans over and tells me "Ma'am I need you to get up. I'm not done with the other customer yet, you can't sit there". I was livid! I have never been treated this way in my entire life(!) and when I asked that I get my paperwork back that had all my personal information on it, I was told that I could not have it back as that was now their company property. As I stormed away, the manager comes and asked was there anything he could do, a little to late for me. I will never ever use this tax service again and how they treat people I would not recommend them to anyone. They don't value the customer, period. And as much money as I paid to them through the years, you think I would be treated at least with some kind of respect.

My company is a sign manufacturing company and we were contacted by an employee of Jackson-Hewitt by the name Christy ** from Vienna Illinois office. We were hired to fabricate a sign for the office of Jackson Hewitt located in Hopkinsville, KY, as approved by Cheryl **. Sign was made an installed on Jan. 6th of 2011, we were told payment would be sent in 2 days, today is now Jan. 26 2011 a payment has not been remitted.

I have tried numerous times to contact the employee from Jackson-Hewitt that gave the orders for sign to be made for the Hopkinsville office but no response has been returned, voice mail has been all that has been allowed, if this is how Jackson Hewitt employees are allowed to behave, I'm sure not going to let anyone from that company do business with myself or give any references to others for this is the worse professionalism from one of the most prestigious company. If this letter gets to anyone that can assist to resolve this matter it would greatly appreciated otherwise other actions must be taken.

I filed my taxes with Jackson Hewitt on January 9, 2011. I went for the refund anticipation loan that you are to receive in 1 to 5 days. Apparently, it didn't work out that way for me. I have yet to receive my money, and it is January 26 now, yet Jackson Hewitt still charged me $405.00 for a service they didn't give me, and the tax preparer made a mistake on form as far as my 401k is concerned, and that is why my refund is being held up, but when I tried to get answers, but nobody wanted to talk about it, to me or with me.

Their commercial is so right, "this how we do it". Yes, we rip the public off, and we don't give a ** about your situation. Jackson Hewitt needs to be shut down. They are very unprofessional, and don't have a clue about and don't even care about the working class people in America. They know we are vulnerable now, with the economy, the way it is, and they took advantage. What a heartless business! Enjoy the low life while you can, Jackson Hewitt. One thing I do know is God does not like dishonesty, especially when you do it with a smile.

I went to pick up my tax refund. Angel told me there was someone to cash my check for me inside of Jackson Hewitt. He took $510.00 out of my check and she set it up. There is more.

I went to Jackson Hewitt located on Devon Ave in Lincolnwood, IL last year. Peter prepared my taxes. He was very rude to me. After doing my taxes at H & R block this year, I found out that Peter made several mistakes. I am very disappointed and will never return to Jackson Hewitt. I now owe the state of IL money due to Peter's mistake. Jackson Hewitt will never get my business again and it is a shame that I paid them to be so rude to me. It is a shame that some people in this world have no respect for others and the people at the Jackson Hewitt office on Devon Ave in Lincolnwood IL make me really wonder what our world is coming to.

The woman at the table had lured me in by lying to me in stages about the fees I would pay for the service. It was a simple 1 job W2 and bank interest. The price started at $58, went to $148, $159 and after signing at the end, I was reading I owed $228 and she told me also my wife's taxes were covered in the beginning and at the end changed her tune. I feel I was scammed out of 130 plus dollars. I will not use their service or recommend them to anyone. I would consider myself lucky if I actually get my return in the mail. Why did I go ? Because it was easy in middle of Walmart. It's over now but this woman lies like a rug.

I went to Jackson Hewitt thinking that it was going to be a great experience for me. But instead, it was hell. When I went to file my taxes, the first guy put all of my information in the computer for a quote. The second visit, a lady put in the additional information from my W-2 in. She was on her cellular phone while completing my paperwork, talking to her boyfriend that she loves so much. She had to call some company to get a referral number, during that, the person asked for my name. She had my drivers license in front of her and still spelled my name wrong. I had to correct her on that. When she finally got off of the phone, I asked her if I could apply for the Instant Loan that they had. I got approved but my name was spelled wrong. I didn't find out that my name was spelled wrong until another lady called me from the office about the check. She told me that they were going to correct it.

When my father made it up there to pick up my check, it was ready. I called the office the next day and the check still wasn't ready. Now, this was suppose to be a "get your check within 48 hours". I kept calling and calling but they still claim that they don't know what's going on. The lady from the front office called me and said that they needed a copy of my drivers license, in which they should had gotten when I first filed my returns. So I couldn't fax it because they don't have a fax machine. Another lie, the guy told me; your check will be ready in four hours. When I gave them a copy of my license, I ask them are you sure that it will be only be four hours.

They complied, yes.... My check was still not ready. I asked for a customer service number and they gave me a number that is just an automated system. I called them back and the lady at the front desk stated "well that's the number that we have been using." I told her that it wasn't so, she said that they have a person that they go through and still until this day, I don't have that number. It has been 2 weeks and I still haven't received my funding. The lady that was on the phone was very unprofessional. Gave me my tax return papers without an envelop, sent my taxes to the IRS without asking me if I wanted my check to come to there office or through direct deposit. So I have to pay $91.00 for bank fee, plus there fee for them to give me my check, and the $61.00 because I wanted to get the instant loan in which, I still haven't got. So no, I wouldn't advise anyone to go to Jackson Hewitt.

I was calling to ask questions on what would be the best way to file for me and my so called husband that we're separated but not divorced and still have same the address but don't live together. I did call a few times asking different questions on what we could do or can't do to get the best way. The lady there, I guess the lady in charge, told me that she was going to tell me to use someone else, because I was acting like I was dishonest and was going to do bad! Atkins is a small town for her to work here in your office to be saying and implying something not good about someone. I took offense to this and her tone and words.

I wasn't so nice I did call the Russellville office. A person is supposed to call me but this hasn't happened! I went from filing at H&R block to you guys on a request from a friend that uses you all. But if that's the way you all run business, then I can go back to H&R block or do them myself on line at Turbo to save money and get great results. If there isn't nothing done about this woman, I will process legal actions against her and your company for the way I was treated by just asking questions to figure out what to do and what's legal in filing taxes. I do have a big mouth and know lots of people. And I will let them know how I was treated by her. I'm sorry but that was wrong of her to do that. And I was wrong for yelling at her but she made me that way.

I would like to know who I need to talk to about my disappointment with Jackson Hewitt's tax preparer. I had my taxes prepared in a Walmart kiosk and the preparer was not only late for my appointment, she had some of her friends stop by to deliver some diet pills and "chat". She stopped three times while doing my taxes! And now I am getting a letter from the IRS stating that I owe money due to an error in my tax return. She checked a box on my State Retirement that was not supposed to be checked and I owe almost $1,000 because of her error.

After checking with my local 12-month office, I found out that she also did not take the Jackson-Hewitt guarantee for my refund. I did not realize that until they explained it, but I do remember your tax preparer telling me something about not needing a guarantee since it already contained a guarantee. She did make a copy of the IRS letter and generated a check for $26 for the "interest" they charged.

Their preparer's mistake cost me almost $1,000. And the preparer told me that I wouldn't need the guarantee because my taxes were simple with no major deductions.

I filed with Jackson Hewitt for 2 years and I thought I was in good hands but I wasn't. The year 2010, Jackson sold my son's social security number to somebody who needed a child to put on their taxes so they can get some money back. And I didn't know they sold him until January 30, the day I went to do my income tax.

They told me that their system showed that he was already filed for and I said that's not possible because I'm doing my tax now and they said that I couldn't put him on my tax because someone already did. And I thought it was their dad but it wasn't him because he doesn't work so he doesn't get taxes. Jackson Hewitt said to me that it was some one here because it's already in the system. Then she tried to tell me that they fired everyone that used to work there and it is under new management. I want to get them shut down because that should have never happened.

Now I owe the IRS because JH falsified my information. I have been going to Jackson Hewitt since 2008. A friend referred me to them and said that she received $6000 in a tax refund. I never had a regular full time job that paid half way decent, so I never filed taxes. When I went to Jackson Hewitt my first refund was almost $1200, but on top of that they took almost $400 for fees. This year I received a letter from the IRS stating that I owed them money from tax year 2009. I called the IRS and stated that I filed my taxes for that year and I handed in all my W2 forms.

I then contacted JH and of course I did not get an answer. I began to look through my tax returns for that year and not only did I discover that they didn't file all of my tax information for the only W2 they decided to file but they reported the numbers from that W2 incorrectly. They falsified my numbers and now I owe the IRS. I have someone looking over my tax return for that year, but what I think I may do is just understand how to do taxes by hand so that I can get all of my money and not have to worry about mistakes.

I had used JH when I lived in Maryland so I used it in Marion, NC (at a Wal-Mart location here). It took the man a long time to complete. When it was all finished, he charged $210, more than I had ever paid. I told him about the move. He didn't mention I could get money because of the move. I waited some time for the refund and it didn't come. I finally called IRS and they had no record of a filing! I called JH and was told to go to Morganton (20 miles away). The woman at that tax office gave me a disc with my info and told me to take it someplace else. I was fed up and took it to another tax preparer who understood my problem with JH and filed it free. I was able to claim the move and it turned out better.

I understand your complaint. I do not work for JH. I do manage another company and if you email me at **@gmail.com, I am in the Dallas area and could look over your return for free. I am just curious with that amount of refund; it tells me you had a very complex return. So a JH at Wal-Mart wasn't the best place to a return of that magnitude done. Though I have worked for the major tax refund prep companies in past years, a few things have always bothered metraining of employees and also mis-education of clients.

True, most offer classes a few months before tax season. But as a trainer of those classes, most students turned employees couldn't do a tax return without software aiding them. Ask them to do it on paper and you're **. It's data entry to most people and that's it. Companies like JH take advantage of the mis-education of clients because if you know how to properly prepare your taxes, why would you pay a company like JH the money they charge? A CPA would charge way less, by the way.

Most tax companies are like cockroaches; come December they all come out and feed. I was available to the point where my clients have my personal cell and home number in case a mistake was made or a check came in after season which always happens. With RALs being harder to access due to debt indicators being taken away from banks, it's getting riskier for banks to approve these loans, which means a higher bank fee forwarded to consumer. I don't offer them because I, as a preparer, can not always give the client a straight forward answer as to denial in most cases and that is not acceptable in any office I am at. If you made under 50000, you do have the option of getting it done for free online or through your local workforce commission; your preparer is obligated to tell you this as well. You can also do it over the phone. It takes time but almost worth it.

I filed my taxes, the preparer had to make 4 phone calls to ask questions about what he was doing. I was told the price would be $68. When he was done and filed everything, it went to $210. He called and they discounted to about $140. I watched him bring out a bunch of papers and put them in an envelope as I watch my previous preparer do every year.

I was given a code to enter into their website to check on my taxes. I never thought anything of it till going back to school. Now I checked my envelope, it's nothing but frigging coupons. I tried to enter my code to bring a copy for school, the code is incorrect. I called the office,I need to go clear across town to get my copies, The office is open from 1pm to 6pm they say. I have an appointment with the school at 2pm. I stopped at their office at 1:15pm. It was closed, there were no lights on. By now I'm fuming.

I called and left a message. I stopped back after my meeting at 3pm, it was still closed and lights were out. I called the 1-800 number online for customer service. The lady explained that they franchise the offices and all she can do is file a complaint with that office's manager, who I already spoke with and will not return my calls. So I asked her if there's no someone that monitors how these offices perform? She said no. So to the guy that tried to defend Jackson Hewitt, you're wrong! If Jackson Hewitt cared about customer service, they would monitor these satellite offices for complaints. It's very obvious they don't care about customer service at all.

Jackson Hewitt is a scam and do not care about returning customers. Me and My wife did our taxes here for years. Now my wife is going for her bachelor's degree and she is having trouble with here financial aide because Jackson Hewitt did not put her work study W-2 in with our taxes. How do you have a guarantee that is not honored? The preparer was not accurate and now Jackson Hewitt wants to charge us $139 for something they screwed up. The preparer told us that since we are from New Jersey and didn't spend our money with them (Orlando, Florida Jackson Hewitt 2500 Kirkman Rd. ) we have to pay. What!! We are never going back again. Thanks for not helping us. I am also a United States Army Veteran, not just some trash on the street like that guy made us feel. Scam artists, not getting my $400 this year.

I am defending some franchises and the company. I have been reading over quite a few of these "complaints" and while I agree that some of you have been misinformed by the franchise you went to, you can't blame the company as a whole for this. I am sorry that you had a bad experience with the franchise but again, that doesn't mean that all franchises operate the same way. I have been an employee of a Jackson Hewitt Franchise for 15 years and we have to take classes every year due to all the tax law changes, etc.

Unfortunately, some franchises don't train their preparers correctly. But some of you, with your "complaints," come on. Now, to quote a few: "I have been a customer with them from 2000-2010. I always thought that they were charging too much. They never want to itemize your expenses. I think your return could have been larger. They always want to get you out. The service is bad. I have four children. I think that I should have gotten more to take care of my children."

Are you serious? They don't want to itemize, well, maybe your tax situation doesn't warrant itemizing. You "think" that the refund should be larger, well, if you think so, then why aren't you a tax preparer? And the funniest part of your quote was that you think that you should have been paid more to care for your children? Jackson Hewitt is supposed to be paying you to take care of your children? Hilarious.

one bank to another and this bank didn't consider me qualified." How is this Jackson Hewitt's fault? You even said it in your quote, "the bank didn't qualify you." It's not up to Jackson Hewitt or their employees who gets the loans from the bank--that's the bank's decision, another hilarious one.

The next one is quite the large quote so I'm not going to re-post it. But her problem was (yet again with the bank, not JH personally) that her state refund came before her Federal and Jackson Hewitt took the money from her State refund resulting in overdraft fees, when she had written checks assuming her Federal would be deposited first.

Well first of all, and you can ask plenty of people, you can't always count on the exact date of when you will receive your Federal refund. We give an estimate as we can't control the IRS either. So writing checks based on an estimated time of a deposit is not Jackson Hewitt's fault that you overdrafted your account. And it is quite possible for your State refund to come before your Fed (may even be reasons for you not to see your Fed refund). But to clarify, when you sign the paperwork to have your fees taken out of your refund, you are yet again signing with the bank ( that's why in most cases there is a fee; it's the bank's fee). So she claimed that Jackson Hewitt took her State refund to pay her fees back, well not them primarily, but the bank took whatever refund came in first to pay the necessary fees (tax prep and bank fee). But again, it is hilarious that you'd write checks and pay places before even having money in your account.

Now the last one I'm going to quote has the same scenario: a franchise issue. She went to a different JH. Then, the franchise her brother went to was offering RAL's ( refund "anticipation" loans). You see? Even in our abbreviation, we only anticipate your refund coming and offer you a loan through the bank. If the money is owed elsewhere and IRS takes it, plain and simple, you owe the bank back and JH for doing your taxes since the IRS didn't send any refund to the bank to pay back the loan they gave you.

Anyway, she went somewhere else and even was told upon walking in the door that the franchise she was in didn't offer the RAL, but she stayed and did the AR ( anticipated refund). Did you notice the wording? We again cannot predict--only estimate and anticipate when the IRS will send it. But again, she didn't receive it in the allotted 8-15 days and now is trashing JH for an IRS issue. Hilarious.

For most of the rest of you (and as I have said, I am sorry for some that have had actual bad experiences causing you more money loss then expected, I wish you had went to a better franchise), look seriously at your complaints. You were upset with paying X amount of money and not receiving the RAL. Well, it seems that if you had received the RAL from the bank, you certainly wouldn't have minded it than to pay those fees you're complaining about (since you were told before hand what the fees are).

My 2007 tax return was found on the street along with hundreds of others done by Jackson Hewitt. Neither the local office nor headquarters cares in the least that my private information - name, address, social security, work info., bank account information was there for anyone to take. Jackson Hewitt is an identity thief's dream come true. Read the SF Chronicle article. You won't believe it

A girl filed our taxes for 2008 and she filled them out wrong and we had to pay back $2500.00 to Federal and $256 to state all for her mistake. We questioned her on it and she also said we didn't need the Gold guarantee because it was a straight forward tax form and she told us there were no problems with it. Then the next year, we got a paper from the IRS stating that we owed this money and I call Jackson Hewitt. They told me it was my problem and we had to pay the money back. They said they fired the girl that did it because we weren't the only one she had done like that.

That big mistake that was made put me in a financial bind and they did not care at all; it wasn't money coming out of their pocket. I had to have them take it out of my check each week. That and all the other deductions coming out, you have nothing left to pay your other bills and this **. All because of a mistake from an incompetent person who didn't care that she was messing with other peoples' lives.

Jackson Hewitt made a mistake in preparing my taxes for '09. When she told me I was getting back almost $8,000, I questioned her and she told me it was right. She also told me it would be reviewed before submission, so no worries about mistakes. She was wrong. I now owe the IRS over $3500 for her mistake. When calling and trying to get to the bottom of it, I got the runaround. It was hard to get a return call from anyone. I was laid off this year and am having a hard time making ends meet. Jackson Hewitt caused a tremendous hardship for me and my family. I do owe the money and will pay it, plus penalties, because I own up to my mistakes and obligations. I just wish Jackson Hewitt worked on the same philosophy. When I got on this site and read all the complaints, a lot similar to mine, I was sickened.

They told me I owed $16,000 on my 2008 tax return. I talked to them about it and they said they were not responsible for the errors. I had to start paying the $16,000 plus interest and have been fighting with them ever since. Please help me!

The tax preparer made several errors on my taxes. Jackson Hewitt stated that they were not responsible for taking care of this matter with the IRS. I owe $9,434.77 to the IRS. I paid for the gold guarantee and they are refusing to pay my claim, and I really need to know why.

I had my taxes prepared in Sept 2011, four weeks ago in the Dublin, TX office. I moved to Burleson and made several phone calls to Jackson Hewitt to forward me via mail my tax return. After dozens of phones calls, finally I talked to a live person. I was told that the check was printed and sitting on a desk waiting to be mailed. Two weeks later, still no check. I have been calling every Jackson Hewitt Tax Office number I can find. I have talked to 4 different people who all said they would see where it was printed and would confirm and get back to me. So far, no one has ever called me back.

On February 6, 2009, I went to Jackson Hewitt Tax Service in a Walmart store to have my income taxes prepared. On February 16, I was called to pick up my tax refund check. The refund was very large, but I was told that my return had been checked by the main office and that everything was correct.

However, in June of this year, I received a letter from the IRS indicating that my return was prepared with over 10 errors! As a result, I was responsible for paying back the IRS over $29,000!

When I received the first letter from the IRS, I notified Jackson Hewitt (Peggy **, GM). She was extremely rude, disrespectful, degrading, and judgmental towards me. Blaming me for the errors on my return, as well as lying by stating she had contacted me several times about amending my return.

After 4 months of meeting with Peggy **, GM, I finally was paid from the Gold Guarantee I had purchased at the time of my tax preparation. I received the full amount of $5,000. However, the $5,000 was for the errors Jackson Hewitt made on my return. But the Accuracy Guarantee, which covers the interest and penalties for the errors on my return was not paid in full. The interest & penalties at this time is $1,432.23. Peggy ** gave me a check for $241.60 and refuses to give me any more for the following reasons: She claims I did not submit form 1099R at the time of preparation. Also claims she did an amended return on February 19 and I didn't pick it up after repeated phone calls to me.

Her claims are untrue! I have proof that I did submit form 1099R at the time of tax preparation. According to my phone records, I never at any time received any phone calls from Peggy ** or anyone at Jackson Hewitt notifying me of an amended return, nor was it ever mailed to me.

The first time I got the amended return was at the first meeting I had with Peggy ** on June 30, 2011.

Efforts to reach the owner, Linda Whittington (sent certified letter and called her office) have went unanswered.

I accept full responsibility for cashing the check (I am working with the IRS to pay it back). However, I believe in all fairness the Accuracy Guarantee should be honored to the full amount based on the fact that Jackson Hewitt made many mistakes on my tax return. Also, if the Gold Guarantee did not find me at fault for the mistakes made on my return, the Accuracy Guarantee should also be honored to the fullest.

In 2009, I worked in WV and WV alone. My residence is in NC and I work as a construction worker.

Jackson Hewitt prepared my taxes in 2009 and he didn't file state taxes for NC. In 2011, the State of NC sent me a letter showing that I owe NC over $2,000,00. I went to Jackson Hewitt and gave them the notice from NC state tax department. It's been three weeks now and NC put a freeze on a checking account which my dad and I have. I don't deposit any money in the account. My dad started the checking account and added me so that if something would happen to him the State couldn't take the money.

I contacted Walter ** the manager of Jackson Hewitt tax service, who is handling my 2009 taxes. I told him what the deal was and all he has to do is fax the 2009 w-2 to NC so that they can see I had payed into WV state taxes and they can take the freeze off of my Dad's checking account. It's been three days now, Walter have yet to fax the w-2s to NC state tax. NC will take the money from my father's checking account.

On the 19th of Aug if they don't receive my w-2s. I will never let Jackson Hewitt prepare my taxes again!

This has got to be one of the worst experiences ever! The environment was small and dirty, the preparers are not up to date on tax rules and changes. They made errors on my return which created a headache and major delay. They refused to take responsibility and they behaved unprofessionally. They mailed my return to the incorrect address and it was then returned back to them. They will not take my call or tell me the location of my return.

I am not sure how these folks are even in business, I cannot be the only one they have done dirty. Oh, BTW, I filed the last week of January and charged for rapid return, and all-here it is May and I still have not seen my return and they are refusing any type of reimbursement for such poor services and inconvenience. You will be better off buying TurboTax and doing it yourself! I have used JHewitt for the past 10+ years and will never consider using any location ever again.

I filed my taxes through Jackson Hewitt on 28 Mar 11. I have not received my fund yet. I tried to contact them so many times but their office is closed. I called many a times on the number (305-227-4100) given to me with my file, but no one answers or replies to my voice mails. I called the Jackson Hewitt's main help line (1-800-234-1040). I was told that they cannot help because I filed taxes in Miami and they do not have access to my information. I was told to contact the office and I explained to them that I did so several times but no one replies and no one is there. They gave me a complaint number and told me that someone will call me back. But no one called and it has been around two weeks now. I paid $142.

I got my taxes done for 2009 and nobody notified me of my state tax return. When I went this year to get my taxes done, I asked them how much I owed because I thought the government took my taxes last year. They informed me that Jackson Hewitt had been paid last year. I had asked, "How?" That's when I was informed that a state return was at their office in Buffalo, NY since last year! Also, the person who prepared it didn't file the right innocent Spouse Form and therefore, the government took my 2009 Federal Tax return.

To sum it up, I lost my apartment, and I am a single mother now living not the best of situation. They said that I will receive a check in 90 days. The tax preparer lied and said she overnighted it to Santa Barbara Bank in California. I called and they only got it on April 5th.

My wife and I went to Jackson Hewett to have our taxes done. Now, not being skilled in this area, we trust and paid a professional to do our taxes. In 2009, we received a refund of $8,000.00. Now, last week, we received a letter from the IRS saying we owe $11,400.00 dollars. I spoke with Eric in the main office here in Texas and come to find out because we purchased our house that same year and borrowed on a hardship from my wife's 401k, we were supposed to file a 1099. Now, that same year we received $8000.00 credit from the government. We had to take all that paperwork with us to file our taxes. I do believe as a business offering a service in taxes, we should have been informed of the fact that we needed a 1099r. Instead our taxes were done anyway and we were never alerted to the fact that we need this 1099r document. In speaking with Eric he in turn spoke to me as if I was a criminal! He says he wasn't there so he don't know what we said to her to get her to file our taxes without that 1099r. Now as we are depending on Jackson Hewett to do and get our taxes right and the profoundly advertise a guarantee or your money back. I really need a lawyer.

I called Jackson Hewitt and explained that I had W2"s, self employment, school, and an injured spouse that I wanted to file. Arriving at the office, Carol told me that I needed to do an Assisted Return and that I would receive my refund in 8 to 15 days. That was Feb 15 and it is now Mar 9.

When I called today I was informed that it would probably be at least another month. I feel cheated that they lied to me and will never use them again. I will also urge anyone that I know to steer clear of Jackson Hewitt.

On January 14, we went to JH to get our taxes done. We asked the preparer in the beginning, "What do you charge to do taxes?" He said, "$80." Then, we got started. He got to the part with the loan offers. We asked for the prices of each along with time frames. We chose the RAL which he said would cost us $150. We repeated to him, "$150 RAL + $80 for taxes total?" He replied yes. He presented us with documents to sign, highlighting the spots for signature. We signed. A stack of stapled forms which included a cover sheet saying, "Thank you, you chose RAL. The following forms and schedules are part of you federal return 1040, tax benefits comparison, EIC, 8812, w-2; consent to use of tax return information (English and Spanish);consent to disclosure of tax return information (English and Spanish); Jackson Hewitt privacy policy (English and Spanish); suggestions for next years taxes and a federal and state return recap."

He placed these in a folder and said to us, "Your refund amount for the federal is $2,950 and for the state is $477." He handed it as we prepared to pull out a form of payment confirming, once again, "$230, correct?" He said, "Yes, but you don't have to pay now. It will be deducted from your refund." He said that he would call when our loan check got there. We shook hands and walked out of there under the impression that we were paying $230 total to file our 2011 income tax return. We picked up both checks and we were never given actual copies of our return. On or about February 4, I received a letter from Republic Bank with an itemized breakdown of what we paid and got paid. On there it said that our refund amount was $3,513 and there was a charge of $451 tax prep fee.

I immediately called JH and he said to bring in the papers. If there's a mistake, we would be issued a refund. I took the papers in and asked for a receipt and sure enough, the fee for tax services was $451. I asked him why we didn't get a receipt the same day we filed. He said that they don't give unless we ask. Then, I proceeded to ask, "why," after asking 3 different times, "did you not tell us that we would be paying more?" He said that the price doesn't come out on the screen even though he's been working there for at least a couple of years and knew very well that if we were using more forms, the price would be more than the standard $80. Still, he acted as though the bank was in error and offered to call them up and get back to me. I said that there is no error with the bank, the error is with them, assuring us that we were paying $80 and charging us $451.

He then said, "Well, yours did require more forms." And once again, I said, "Then, why didn't you tell us? And why did we not get a receipt?" So I asked to see an itemized receipt because it just shows one lump fee. If I paid for more forms, there is a tax place that charges like $10-$30 per form. I then asked him if they conceal this information from all their customers and is it going to be necessary for me to stand outside the door and remind all their clients to ask for a receipt. He said, "Go ahead."

So, I was like, "Okay. Let's be adult. Can you just show me what I paid for?" He then typed up a letter to corporate offices but I don't even think that he sent it anywhere. But I still said that the problem is not with corporate either. It is with them not telling us the truth about the price. I said, "Okay, let's see what corporate tells me. Maybe I can get an answer about being lied to from them." After a week, I still didn't hear from them so I called to speak with a manager. He was real busy so Herbert said that he would call me back on Monday.

I went in five minutes later and there was one customer who was almost done. I felt lied to once again. I spoke to the manager and told him that I was quoted a price and left this office thinking that I would be paying that price. I then showed him the papers showing what I actually paid. And he asked me who helped me and that he would run it by his manager to get some kind of refund.

I left and an hour later, my husband gets a call. It's Herbert saying that there will be no refunding because we paid everything as laid out in the receipt. My husband just said okay. I don't think that they should be able to get away with this because I know a tax place that charges $150. I could have gone there but I went JH because Herbert assured us that we were paying only $80.

I had my w-2z from my job and my unemployment for 2009. The lady that prepared my taxes last year, intentionally did not file my unemployment. Now, I'm getting a bill from the IRS saying that I owe $900. The manager at Jackson Hewitt says that they will pay the interest, but I still get stuck paying over $860. The manager also told me that it would be best to file jointly with my wife and to file an "injured spouse" so the IRS does not take her part of the taxes. He said they have the form that I needed to file that claim, and we'll do that when I come back in to file my taxes. This isn't right. I should not have to pay for something that some one else did.

I had a family emergency which forced me to apply for a RAL with the company. I went in with my returns already prepared with all supporting documentation to have them transmitted. I requested a next day refund of $1,500, the JH maximum, with the additional proceeds to be direct deposited. The preparer inadvertently checked the 8-15 day box and when I called on the next day, they looked for a check for me and discovered what had happened. I spoke with Pete, the local manager, and he told me that I should contact them again on the 8th day.

Well, it has been 13 days, 3 calls to the corporate office, 4 to the local office, 6 promises, and no return calls later. I now have a Republic Bank estimation of the 25th. The IRS website is predicting 8 days later than the bank. I missed the funeral and ended up with a $384 deduction from my return to receive it early. This didn't happen and Jackson *** was the only winner. I found out that they should have only charged me a transmittal fee because my taxes were already done. I should have used TurboTax like I always do and waited the 8-15 days and saved $262 (the difference). I'm getting slower service than I would have gotten if I had waited. That is the worst!!! When I called to inquire, Lyndon *** was most rude, said he knew nothing and that I should call back the next day and talk to someone else and hung up the phone. First, I suffer from a JH employee's error then I have to deal with less than professional people. Maybe, the company should properly train or screen their seasonal help! Better yet, we should stop using them!

My husband and I both filed our taxes, separately with Jackson Hewitt. We were not told that by doing so we would not qualify for child or earned income credits. I received a return of more than $5000.00. When I filed my taxes, I told the preparer that I was married. He incorrectly filed me as head of household. My husbands taxes were all messed up. They got his social security number and address wrong. When he did not get his refund, we checked into the problem. We figured out that both our returns were done incorrectly. Had we not looked into this ourselves, we would have not been informed otherwise.

We spent 10 hours at the Jackson Hewitt office over the course of 2 days trying to fix our problem. They amended my return to married filing jointly and combined my husband and my returns together as one. Since the company promises accuracy, I requested a refund since our returns were not filed correctly. I paid just short of $400.00 for my return and did not get the accuracy I was guaranteed. My husband paid $175.00 for his return, which was never filed because he ended up filing with me. After speaking with the manager, she admitted it was a mistake and promised us we would get our money refunded. Once we signed the amendment, we asked how we would get our money refunded. The manager then changed her story after getting our signatures and said we wouldn't get a refund and stated that we got what we paid for. I was also not disclosed the amount I would be charged for my taxes. I did not discover this until getting the paperwork after my signature was obtained electronically. They advertise a $38.00 refund and accuracy guaranty.

These things are false. I feel we are entitled to a full refund of the cost of filing both of these returns for many reasons:1. We were verbally promised a refund. 2. Their mistakes cost us to have to repay an estimated $3000.00. 3. They wasted 10 hours of our time. 4. One of the returns we paid for was never filed. 5. We were misinformed by their so called professionals. 6. They made several errors on our taxes, not just one. 7. I don't feel I should have to pay for something that was done incorrectly. 8. They did not deliver what they promised us. 9. After running my husband's check through, they told us they voided it and needed a second check. Had we given them a second check, they would have charged us twice. 10. The mistakes they caused us have not only caused us time but a lot of stress. 11. We live an hour away from their office, so their mistake cost us a lot of drive-time and gas money among many other costs.12. Now, we have to come up with a large sum of money to pay back the IRS because of a mistake that the company made.

Consumer's Desired Resolution: At the very least I expect a full refund of what we paid Jackson Hewitt to file our taxes. I also want a guarantee that all the mistakes they made on our taxes will be corrected. The manager told us because of their mistake that not only would we get a full refund but she would make sure that we had to pay little to nothing out of pocket. I would like them to make good on that promise and pay what we owe because of their mistake.

I went to get my taxes filed on February 2nd, being a new customer I realized it was going to take a little time. The preparer started putting the information in and half way through informed me that I was filing a long form they couldn't e-file my taxes due to a government screw up until after the 14th of February. That meant I would have to come back in a week to finish and sign my paperwork. My taxes were not complicated 1 to 2 weeks and some mortgage interest and property taxes.

They did complete my state and local taxes that took all of about 5 minutes. A week later I went back to finish up my federal, an hour later I was finished, why an hour because my preparer was helping other preparers with their clients. My stuff should have taken no more than 10 minutes to complete. I was asked how I was going to pay and I replied cash, little did I know that my bill was going to be $189.00.

In the 30 years of filing taxes I have never been charged that much. I could have understood the price if they did something but it wasn't complicated and in doing some checking on tax deductions which they wouldn't allow me any and something's they never mentioned like medical expenses My work shoes and charity. My taxes are supposed to go through on the 14th we'll see.

I went to file taxes and the preparer told everybody my personal business even people from out of state. I feel that it was a very unprofessional thing to do. I'll never go to another Jackson Hewitt again.

I started a new job in February 2010. It had been a very rough year for me, so of course, I would be looking forward to receiving my income taxes all year long. In April 2010, I lost my daughter's father to sudden suicide. Then I found out I was pregnant in July 2010 with my 2nd child. In October 2010, I wrecked my car during the first rain, getting on the freeway and going home from work one night. Then in December 2010, I got let go from my job which was 2 days before Christmas. Yes, these are horrible events, but I was getting through them standing tall, because I just knew I had my income taxes to fall back on.

After weeks of borrowing a car to take my daughter to school and my husband to work and paying a ride to drop both of them back off, I finally received my W2. I went to the Jackson Hewitt closest to my house. When I arrived, I'm greeted by a somewhat friendly staff. A man named David came up to me and introduced himself, shook my hand, and prompted me to follow him back to his desk. I complied. As we are sitting there, I overheard the supervisor introducing herself to another customer. Then I saw her grab her purse, keys, and cell phone and headed out the door. As David was sitting there inputting my info into the computer, I noticed he kept hitting bumps in the road. Each time he would hit a bump, he would look around for the supervisor Guadelupe who was nowhere to be found after she stepped out. I was starting to realize that David was inexperienced.

After he was finished, he informed me I would be receiving $4700 federal and $37 state. I was fine with that. I wanted my funds directly deposited into my account. Another bump in the road, again he looked around for Guadelupe, but she was nowhere to be found. I had to show him how to set up the direct deposit on his screen. He nervously chuckled and informed me that he had never set up a direct deposit before, which made me further believe he really did not know the ropes yet. So I gave him the benefit of the doubt. (Wrong move!) I opted for option 2 to receive the funds in 8-15 days.

After day 10 of nothing, I call the location to see what was going on. When the guy answered the phone, I did not even finish telling him what I needed before I was put on hold. Someone else picked up minutes later to tell me my check was not there. Um?... So I finally finished stating what I needed after all that confusion, only for him to give me some rehearsed line they probably give all their customers to keep them off their back.

So a day or two more passed. I got a letter in the mail which said that the state was taking my taxes. So I called Jackson Hewitt immediately and asked to directly speak to the supervisor. Guadelupe got on the phone and assisted me. I told her what was going on, and she checked the status of my federal only to discover that all $4700 was sent out to a collection agency for an old student loan. I had previously set up payment arrangements with this agency, and they told me they would not touch my taxes.

I completely understand that my situation with this loan has nothing to do with Jackson Hewitt. But in my opinion, the company should not let inexperienced people handle these types of affairs. I paid them hundreds of dollars for rushed service by an inexperienced employee. This was my first time filing with this company. All the other tax service company automatically checked to see if you owed and did the job their company is paid hundreds of dollars to do.

I filed my taxes on 20 Jan 11 at 12:15 AM and paid the extra fee because I was assured by the tax prep that I would receive my refund within 24 hours as advertised. I received $1,500 on 23 Jan 11 after paying fees worth $427. I was told later that an additional fee of $61 will be deducted too. I spoke with Samon **, who was rude about the entire situation, and after being misinformed, swept matters under the carpet. My complaint is that I have been misled and misinformed. Jackson Hewitt's staff doesn't want to acknowledge their error. For the past six years, the entire refund was issued within 24 hours. If matter has changed, Jackson Hewitt staff should have made it plainly. I would have taken other options instead of paying $482 for a service not rendered.

Jackson Hewitt claimed that they made a mistake on my tax return for 2007, by adding Yolanda's share of the 74.25400 that should have been divided into two after I told Ray ** that Yolanda and I were not together anymore. Ray told me that in such a case, they could not do one of our taxes, but instead he referred me to one of his staff Patricia ** who has not been seen, since I raised the issue concerning this matter.

How can Ray tell us that it was a mistake, when in fact, he didn't do my tax for that year? The record shows that Yolanda's annual income was more than mine, and her tax was done on the 4th of April 2008. They did my tax on the 15th of April, eleven days after her tax was done. Why did he exempt her from the 37,12700, eleven days before my tax was done? Her returns netted over twelve thousand dollars, when I was told that I owe about eleven thousand dollars. In my opinion, it was done intentionally.

Not a complaint! RAL, this is a loan from the financing bank partnered with Jackson Hewitt. It is not a refund. (RAL, the L is for Loan) The loan is repaid to the bank via the IRS. It can take up to two weeks for the IRS to deposit the funds to the bank. People who are declined are not charge the RAL interest fees. The fees are added back. So complaining about Jackson Hewitt not giving you 'your refund' is insane. If you elect to have the fee deducted from your expected refund, you are actually receiving a loan. The bank will not release a check until the IRS has deposited your refund.

If you owe the IRS back child support, past-due student loans, etc., the IRS will forward the difference if any to the bank. The bank will deduct Jackson Hewitt fees and bank fees from the deposited refund. The remaining amount if any, will be the amount the taxpayer received. The fees are deducted from the state or federal, whichever the bank receives first.

If you want to avoid any additional fees, pay cash/check and file EFT and wait the 2 to 3 weeks for the IRS and state to mail or direct deposit. Jackson Hewitt provides excellent services. Taxpayers need to read what they are signing and understand if Jackson Hewitt deducts the fees for preparing the returns. It is a loan not a refund. If you don't feel comfortable with your preparer asked for another preparer.

I did my taxes with Jackson Hewitt in 2008. I took out a loan from my 401k and got my 1099 form to fill out so I wouldn't get penalized. They told me it wasn't necessary to fill the form and I told them that it was. And they didn't put the information on the tax form on top of the charged that I got. I paid for an insurance if I had any problems. What happened was I received a letter now two years later and now they can't solve anything and I have to pay $800 to the IRS, which I don't have money to pay because I'm on disability.

This lady prepared our income tax returns and really messed them up twice! It has cost us upwards of $4000. She told me I didn't need the gold seal for an extra $30. Boy, was she wrong. And now they won't back their work. I'm feeling as if I've been ripped off by the government. It cost me almost $4000 in back taxes that Jackson Hewitt didn't put in as income.

I have had Jackson Hewitt do my taxes for me for the last 7 years. I have been a loyal customer and have directed family to them for business. In September 2010, I received a letter from the IRS stating there was a problem with my 2008 return. It seemed that a W2 had been left out. I proceeded to get my 2008 return papers that Jackson Hewitt had prepared for me and went over them. There was the W2 form that the IRS said was never filed. I contacted Jackson Hewitt and told them of the problem. They said they would look into it. After looking into this matter, they determined the lady that had prepared the tax return had the W2, she just hadn't added it to the return. Now, I have always bought the Gold Guarantee and upon looking into the file, she had also forgot to check that.

After much arguing with the Appomattox office, I was directed to the branch owner. He proceeded to inform me that although they made the mistake and admitted it, they would only pay the $22.00 in interest. They refused to make good on their mistake and also will not refund my money I paid them to do the tax return in the beginning. If I had wanted to take a chance at them being wrong, I could have done them myself for free. Now, I am out what I paid them to have them done right not wrong and the $491.00 mistake they made that I had to pay the IRS. Never again will I or anyone in my family use them again. When they admittedly made a mistake and you have to still pay, who is being held responsible? This is poor business practice at best.

I have read much of the more than 50 pages of complaints against Jackson-Hewitt. I have some 20 years experience equally split between H&R Block and Jackson-Hewitt. Most of the complaints I have read relate to the bank products (RAL, AR (assisted refund) Money Now Loan, iPower Card, etc. In virtually every case, people are complaining that they are paying for service they aren't getting. In almost every case, it isn't true. The tax preparation applies regardless of a bank product and it isn't modified if a bank product is denied. People who do not receive the RAL are not charged the bank fee, but are usually charged a "service fee" (check writing and office administration) which is generally a flat rate in the range of $40, plus or minus $5 or $10. There is liability that attaches to tax preparation and preparers should be compensated for their services.

So many complainers are trying to blame everything on the tax preparation despite the fact that the huge number of complaints provide no basis at all in demonstrating the tax preparer (office) is actually at fault. Many times, I have seen people come back with an IRS notice in their hands complaining that the tax preparer had made the mistake. In some cases, it will be true. All tax preparers are not equal in experience or ability. But it is too easy and convenient to blame a tax preparer for a mistake when it is because a W-2 or a 1099 or income on a Schedule C is understated by taxpayer.

As I read these complaints, there is a glaring consistency: never accepting blame for anything on the part of the taxpayer. It simply doesn't work that way and I'm sure most people complaining know it. Nevertheless, people seek to blame tax preparers for everything that besets them: mortgage payments behind 3 months or more, foreclosures, electric cut off, and the list is endless. Most people hear only what they "want" to hear. Example: "The RAL is one or two days. If it isn't approved, it will 'revert to an AR' and you should have it in about two weeks (8-15 days)." Tax preparation fees are not affected by RAL's or any other bank product. The tax office has no control over bank products.

Most of which the bank products would go away because they create most of the problems for us. The complexity of a tax return (number of forms, W-2's, 1099's, DIV, INT, OID, etc.) determines what the fee is. Most preparers have a discretionary amount they can discount on any particular tax return, but the fees are fixed by the company or the franchise operating the tax offices, usually around 5 to 10 percent. Look at the tax office itself: computers, shredders, faxes, telephones, cabinets, desks, etc., all equipment that is used during the first 3 months but has to be kept as if used 12 months. There is always an overhead. Every year, the tax laws become more and more complex with new credits and changes to the tax laws, credits the average taxpayers doesn't even know exists. Most offices get it right, but if you do taxes, you will make mistakes from time to time. We all do, each and every one of us, and if it is our mistake, we'll own up to it, but don't try and blame us for every bad thing that happens to you from the firstborn on down.

I have seen my share of tax payers who believe that "we" prepared their return wrong because they don't get the bank product or refund they believe they're entitled to. Often, refunds will be reduced for non-payment of any type of government loan, delinquent child support, or any other such debts to such agencies. I have seen people state unequivocally they have no such debt or charges against them and knew they weren't being honest when they said it. In the days of computers and social security numbers (or TINs) it cannot be hidden; the agencies will catch up with a tax payer and a lien against a tax refund is the way they do it. Tax preparers are not responsible for these problems and it is grossly unfair to attribute matters that are beyond their control to them. Tax preparers aren't responsible if they haven't been given all the information needed (held out by the taxpayer at times). Oh, and if a tax office or a tax preparer has a taxpayer's "check" coming to them, it's a crime and is punishable in a court of law.

We had our 2008 taxes prepared who we thought was a qualified tax preparer, with Jackson Hewitt. He went through all the papers we provided, and noticed a RR Retired statement in which he was not familiar with. He made a phone call then finalized our taxes. We decided to pay extra for a Gold Guarantee in the event the taxes were prepared incorrectly in which they will guarantee up to $5000.00, which I am glad we did. It was late and at the last minute, but after all said and done, we received a refund for 2008 which would come in a few weeks.

We paid a hefty amount to have the taxes prepared thinking he was a qualified and knew what he was doing. You know all you see is them clicking on the keyboard of the computer and we are just sitting and listening to him talk. When 2009 came around to do our taxes, we were told by another company that 2008 were done incorrectly. We were told that all the income from the RR retirement was not included anywhere on the tax forms anywhere. That is why we got the great refund.

Of course, the only thing we heard during the whole 2008 process was refund, so we were happy to just get out of there and go home. Great, I wasn't working at the time and collecting unemployment and we could use the money so we put all our papers away and waited for the refund. We were told to go back and contact Jackson Hewitt and explained everything to them everything was done incorrectly. They found their copies of the taxes and confirmed that the income was not reported on the forms. They wanted to know if we took the paperwork in with all the other papers, which that would have been ludicrous not to, but we confirmed that we did bring all papers to the preparer and he did see the RR retirement statement. Well, since 2008 was wrong, it of course made 2009 wrong as well. It seems that no one knows exactly how to prepare taxes with RR retirement.

Anyway, since we had the guarantee, we figured we were at least covered for the 5k and I guess we would have to make arrangements for fixing the next years taxes. Long story short, we owe lots of money for 2008 and also 2009 and when we had someone go over everything. They ended up amending them all, 2007, 2008 and 2009. So, Jackson Hewitt got us fixed up to submit the Gold Guarantee 5k money, which is all they will pay to help us, and we owe what is remaining which is a lot more than that. We faxed all the papers in April to the appropriate people to start the works of getting the money to pay down some of the owed tax money.

Well, we are now in September and still no one has called us back, or emailed us except one time to fax more papers to the same company. I have tried calling everyone from the original tax preparer who tried to straighten things out, to her boss several times, to another tax preparer who tried desperately to help us, but we haven't heard from her in a while to now just the customer service number. They referred us to the Gold Guarantee Help line in which the phone just rings and rings. I called at the beginning May and in June and now August to the actual tax preparers, the boss of the preparers and now the help customer phone number and they referred me to another number which now they say the account was on hold and they couldn't tell us why because they didn't know. They gave us another number back east and that number just rings and rings. I called back the customer service no. and now they said the paperwork is ready for review?

They could not tell me what that means review and how long or when will someone call us with an update. No one has answers no one knows anything. I guess. Four (4) months from now, we are going to have to find another tax preparer that knows what they are doing so we can get this straighten out, but in the meantime, we are just stuck, with a Gold Guarantee that is not producing anything and no one can give us any information. I am afraid they are waiting for a certain time frame and then they will say the Gold Guarantee has expired and we cannot use it any longer. We need advise and help real bad.

I wanted to get into the franchise business and was misguided by Jackson Hewitt Tax Service staff. I signed up for three locations. I was promised that JH would be standing behind with their marketing support. When I called the marketing division, I was told they do not have the money! I did not want to be a failure; so I liquidated all my savings and retirement funds which were used towards marketing and promotion. During the tax season, I found that there was no support from the head office. You are on your own and Jackson Hewitt is interested only in the royalty collection. They do not have any ethics. In order not to lose my name in the community as a tax specialist, I spent hours and hours working on individual tax returns. The proprietary tax software of Jackson Hewitt stinks. You are better off by buying Turbo Tax.

To make my story short, I do not want to be part of the unethical behavior of Jackson Hewitt and their cheating pattern of the public; I decided to close down my Jackson Hewitt shops. This cost me all my life savings of more than $222,000. Now I am a poor man, but rich in heart. I'm happy that I haven't cheated but helped people. I lost $222,000 because of Jackson Hewitt's lying and cheating and I'm sure there are lots of others who are victims. I lost $222,000 for taking three franchises of Jackson Hewitt. Upon finding out that they are not trustworthy on the second year of operation, I decided to close them down, and lost all money. Jackson Hewitt does not even want to repay the royalty fee.

I went to a Jackson Hewitt store in Kingman AZ to have my 2008 taxes done. Dianne told us what we were getting back and sent off the taxes. About two weeks later we heard about this home buyers credit, but did not know if we qualify, so we called our tax lady. Dianne told us that we qualified and to come down to do the amendment. We got the $7500.00 dollars and used it to move. About two months ago we received a letter from the IRS asking for information about the home that we bought. With no worries we sent proof we bought the home, driver's license and a utility bill.

About a week ago we got another letter from the IRS saying that we owe them $7928.48, because we did not qualify for that credit. We had owned a home in Kingman, and Dianne new that we did because she claimed our home interest on the taxes she had originally filed. I instantly called the Jackson Hewitt franchise were I had my taxes done, and Colleen answered the phone and told me that Dianne did not work there during the off season. I told her my complaint and she told me that her franchise was only responsible for the penalties and interest that there was nothing else she could do. I had to set up payment plans with the IRS which will take years to pay back, not to mention I have now been red flagged and can be audited every year for the next ten years. I had to trade in my truck for a lot less of a vehicle to be able to make the payments to the IRS.

I was told by my incompetent tax preparer that I could claim head of household and my boyfriend's son as he lived with me for over 6 months. I received a letter from the IRS stating that I couldn't claim these allowances and thus owe $4,381.00. I had the gold guarantee from Jackson Hewitt (the preparer never even asked if I wanted it) and filed a claim with them. Needless to say, my claim #** was denied. I now owe the IRS $4,381 that I do not have. These crooks have to be stopped as they hire incompetent workers who obviously do not know the tax laws.

Let me explain on this Jackson Hewitt complaint trail. I started working for them in 1998; I worked from 1998 to 2006 in Kansas City KS for the Customers First! Franchisee. Then in 2007, I went to work for Himalaya Financial in Leavenworth. I can tell you most Jackson Hewitts are hiring inexperienced people with a three day fast track course; some do take the tax class. I had done taxes for 30 years prior and was with Block. I was office Manager in KCKS for one year but found it was too difficult to do that and work my full time job.

So I gave up the position and worked as a preparer. Jackson Hewitt is in it for the money. They charge $300-$400 for a basic return. I got my return free. I don't recommend an RAL unless you are in dire straits. I also don't recommend the I Power Card as it is full of fees. If you have a bank account do it online at the IRS website. I was in the business just to make a commission. So the more I sold, the more I got. I got out after business declined so much I went from a $1300 bonus to $150. I can do from home and charge people $50 cash and make more. There are those of us knowledgeable preparers out there that can help you and charge less. When you go to a large corporation like Block or JH or Liberty you will pay more. Incidentally, Liberty is owned by the founder of Jackson Hewitt so you will get similar rates there.

I gave a copy of my State ID, W2 form and a signed self employment form to a client of mine, who in turn submitted these items to Norma **, an agent of Jackson Hewitt to process my tax forms. I was never contacted nor visited by my client Maria nor the agent Norma ** to review or sign papers. A month or so later, I received copies of what was filed to the IRS and State Treasurer. To my surprise, the forms where filed incorrectly with information regarding "dependents". I don't know how this information got added to my return but it was inaccurate. Additionally, my business expenses were never included in this tax form.

I received a letter from the IRS requesting evidence of the proposed dependents (that "I" never claimed but were added to my return somehow). Of course, I could not provide any because I never gave that information to the tax preparer. This error has cause me a penalty of not being able to claim any "Earned Income Credit" for the next two years from my Federal Income tax and a debt to the State Treasurer in the amount of $1,567.20 plus all accruing interest. Jackson Hewitt Tax Services performed their service inadequately and fraudulently.

It been four days since I filled out my online complaint form with Jackson Hewitt. Still no phone call. Still no e-mail reply. Wow! That is the worst customer service I've seen in a long time. It's one thing when you get bad service at a restaurant, but with your taxes?!

They prepared my taxes, took my money and told me to call back if I had problems. I had problems. Now their local office is closed and the home office has denied every request I've made of them to help me. They simply say they'll investigate who I should talk to locally. Then they never call back. I've submitted at least 3 of their customer feedback forms on their website and haven't gotten even a courtesy canned e-mail saying they have received the forms.

Jackson Hewitt did my taxes. I had a problem, and now they won't return calls. Their office is shut down, and the home office keeps telling me they'll "investigate" and "escalate" their effort to get a person to talk to me but to no avail. Never, ever, ever again will I have them do my taxes. Tax payers, beware!

We have been going to Jackson Hewitt for two yrs. I told them that I have helped take care of my fiance's child before she was even born. I was there the day she was born and I help financially and emotionally raise her. I made it clear to them that she's not biologically mine but in my heart she is. We asked them if it was legal for me to claim her. They told me yes since I help to raise her financially and I pay almost all the cost. Today, I get a letter from the IRS stating they are auditing me since I'm not suppose to claim her, since she's not legally mine, and were not legal married, and that we have nothing through the courts. I feel that Jackson Hewitt should be responsible for the cost since we asked them over and over again if it was legal for me to claim her and they said yes.

On March 1, 2010, my wife and I went to Jackson Hewett to get our taxes done. Our tax preparer, named Elana, prepared our taxes. We had a $4,400.00 refund coming because I am on a disability fixed income. She told us that the check will come there to the office and that they would take out their fee of $300.00 and change. They mailed our returns, and she said it will be a few weeks. We said okay. Well, here it is, July. We contacted the Manning office, and a woman answered the phone. This was on June 16, and she took my information and said let me check. She was very rude. She put me on hold for 5 minutes or so and then she picked up the phone and hung up, so I called again. This time, I got a Tony, a district manager.

I told him what happened. He said, "We don't hang up on people." I did not want a conflict, so I told him what I was trying to do. He then said that the manning office was closed for the season and all the files went to the Sumter office. He put me on hold for a bit and then he said our check was at the Sumter office. He told me the hours and said to ask for Robert. On the next day, June17, we drove 40 minutes to Sumter. We met Robert and told him why we were there. He knew nothing about it and he said the files from Manning weren't there and he could not print a check, so he called Mr. T, and told him what was going on.

When he got off the phone, he said that he will get an authorization from Florence, SC to print a check, so we went home empty handed, and wasted gas. On the next day, Jjune18, Robert called and said he was working on it. Later that day, I was outside when a person named Heather called, and left a message that the check was mailed. I went to call her back, and a person named Laura answered. She was nasty and said, "Heather's not here," and hung up!

So, I called Robert. He said the check was cut at 10 am on Friday, June18 and mailed that day from Republic Bank and that I should have it by Tuesday, June 22. On Tuesday, I checked my mail, and there was no check. So, I called Robert again, and he said, "Let me check it out." I called him later that day, and he told me that it was mailed from Kentucky and I should have it. I told him, "Look, I really need this money. I'm hurting." She said, "Yeah, I know how it is!" On Thursday, June 24, no check came, so I called Mr. T. and explained what was going on. He said that he was in Atlanta, GA for a tax seminar, but he would look into it, a few minutes.

Later, Robert called and said that no check was mailed, that Republic Bank does not mail checks, that they have ua print checks, and that he was going to chew out a person named Lisa for this mess up! The next day, June 25, Robert called me at approximately 2:30pm and asked me to come into the Sumter office, and he said that he had to make a copy of my ID and he will print me a check, so I called my job (part time at auto zone), and told them that I was going to be a little late. I drove 40 minutes to Sumter. I went in and Robert took my driver's license, made a copy, and said, "Hopefully on Monday!"

I was livid. I told him, "You said I would have a check!" He just walked away from me, I said to him calmly that I am sick of these lies and I want my money. This is nonsense and it is theft and fraud! I had to get to work, and on my way to work, my vehicle broke down. I was really late, and I got a bad point on my record! On Monday, June 28, I called, and there was no answer! On Tuesday, June 29, I called Robert. He said that the bank sent our check to the wrong address, and they had to do a stop payment, and a person named Marian was going to authorize it. He will cut the check and he will call me later that day! i did not hear from him!

On Wednesday, June 30, I got nothing! On Thursday, July 1, I called Robert, and he said that he was still waiting on this person. I said, "Look, it does not take 3-4 days to do a stop payment and issue a check!" I then said calmly, "Enough! This has been going on for two weeks now! The IRS has mailed the check on April 16 and Jackson Hewett got it on April 22. Where is my money?" He then said, "I don't know what to tell you!" I then informed Robert that if I don't have it by close of business today, I was going seek legal help. He said, "Go ahead!" This is an outrage! Jackson Hewett are crooks and should go to jail! They say nothing but lies! Help!

I needed to amend a tax return from a previous year because I didn't understand that I needed to fill out the 1099-DIV in order to claim my capital gains losses. I needed to respond to an IRS amendment to said previous tax year that claimed I owed money on what were overall losses on the fiscal year. Since I was busy, I wanted to just throw the task at a professional and not try to do it myself for the first time. I contacted Theresa and explained my situation. I went down to her office with a copy of all the paperwork necessary for her to do the job.

The first thing that made me suspicious was her request that the fee be paid in cash (and a rather high fee of $150). Again, I didn't want to deal with this and wanted a professional to handle it. Plus, I figured the refund from my overpaid taxes would probably pay for the service. The next day, I decided to call corporate and ask them if it was normal for one of their franchisees to conduct business on a cash only basisthat was a waste of time. I got some ESL student who was trying to communicate with me off a script and did not respond directly to my questions. I ended up hanging up on her. OK, so the following day I got a call from Theresa telling me that my taxes are done and ready. "Oh, and by the way, it's going to cost $200 now," she tells me. After inquiring why, I was told that a "supervisor" came in afterward and corrected the fee to the higher amount because $150 was only for people who electronically filed through Jackson Hewitt and it's $200 for people whose returns need to be entered in by hand and not retrieved "out of the system."

After invoking the fact that we had a verbal agreement, I told her that she can't simply change the price after the fact without consulting me and I wouldn't pay it. She immediately relented without a fight and said she'd explain to her "supervisor" (her business card says "Store Manager") the situation and that $150 in cash would be fine. So I questioned her about the cash thing. She could give me no reasonable explanation as to why her business cannot conduct an electronic payment. She then proceeded to tell me that I actually didn't lose money from stock trading that previous tax year and that I had, in fact, made $500 and that I would owe $75 to the IRS.

Right there, I knew that she was full of garbage and inquired as to how I could have possibly made money that year, which was a bad year for my fledgling stock trading activities. I initially said that I was coming down to her office, but I decided not to waste any more time and got out my trading records for that year. After spending a tedious hour or two adding up the numerous "day trade" style moves, I found out what I knew all along. I lost approximately $1200 on trading after you subtracted the roughly $500 in gains on the year. Yes, I made $500 all right, but it was actually about $463 when you subtracted the trading fees.

So, I called Theresa back and told her that I was nulling our verbal agreement due to bad faith and incompetence. Personally, I don't think this woman was incompetent as much as she was trying to see how much money she could shake out of me. The first time I was at the office, she was dealing with a gentleman that spoke broken English and appeared to be a recent immigrant. I have to wonder what kind of little scams this woman has pulled in the past and will pull in the future. I have no idea why this woman actually thought I was this stupid. I thought it was clear that I was using her for convenience (because I actually thought I was going to be busier than I actually became) and not because I'm dumb as a post.

It would have been interesting to run a sting operation on her and see exactly what she was going to try and pull with my tax return. Was she going to actually submit my taxes as erroneously making $500 in stock trading for that year? I personally wonder if there was going to be a bait and switch with me handing over $200 in cash for her "services" and an additional $75 for "money I owe the IRS" with said money simply ended up in her pocket under the table, too. I should have known when she never filled out an invoice or had me sign anything and asked for cash. She's a total huckster and I can only imagine what she's done to people in the past. I'm sure she probably doesn't screw everyone but picks her targets.

Fortunately, I only wasted my time and not any money. This incident motivated me to do the work myself. That's not what I wanted of course, but it just shows that you can't trust anyone.

When I filed my 2008 tax return the tax preparer told us that we qualified for a first time home buyers credit (even after looking at all of our mortgage paperwork) I recieved a letter from the IRS in 2010 stating that we did'nt qualify and had to pay it back with interest. $8000! We informed Jackson Hewitt of this to be told that if our gold gurantee, that we paid for, approved they would only pay a maximum of $5000.

The secondary tax preparer we spoke with found multiple problems with our 2008 return (missing signatures, wrong info, etc.) I didnt think it was fair that because of their mistake, at best, I would still be out of pocket $3000 or more. We filed the appropriate information to try to get the $5000 to send to the IRS reguardless. a few days later, the preparer said she needed more information, we went up there only to be told her printer was broken & we needed to make copies of the paperwork for her. (Wasn't that her responsiblity?) After driving around to make copies, In the dead heat with an upset 2yr old, my wife finally made copies & brought them back.

Upon giving them to the tax preparer we we told, "Oh I forgot to tell you, they have to be notorized." The nerve of this lady. She then said, right after you left I got my scanner/printer to work. (keep in mind, she had our cell # & could have called us to let us know, instead of having us run around for nothing) Finally everything was in order and she told us she had submitted it to the insurance and that we would have a reply in no later than 3 weeks. That was in April 2010. By the end of June 2010, I was wondering why we hadn't heard anything. I did some digging & obtained the phone # to the insurance company, called them & found out that Jackson hewitt never submitted all of the information. This really made me mad so I called Jackson hewitt again only to be told they would call me right back. Well, they never called me back. I don't know what to do. My debt with IRS is growing with interest & Jackson hewitt doesn't care to take care of a problem that they caused in the first place.

we have been trying to reach Mr. V. for the past 3 days. I need a coopy of 2009 1040 face sheet for my work. requested he fax it. never heard from him. The woman that answers this phone number claims he has gotten all the messages, but no answer. When asked if she was the answering service, she said she is not allowed to say. What kind of nonsense is this? Totally unresponsible to their customers. This has also happened in the past with this particular location.

I went to JH in Fed 2010 to do my taxes this year because my husband past away and I wanted to make sure it was done right. I was told my taxes would take awhile because we just got a new house so I didnt expect my refund for awhile I knew that part going into it. Now its been 5mos and still when I called the 800 number it still says they are waiting for the IRS to except it so I went on the IRS site and for the longest time it gave me a date by which I should get my refund then when that day past and still no money I went back to JH and guess what they are nolonger there so I had to find another JH store and the man there treated me like fool he said he didnt have anyway of noing what was going on I need to call the IRS my self it wasn't there problim so I did and the IRS said that my tax returned was filled twice and is now being investaged so thank you so much JH for making my life so much hard I lost my home to a fire my husband of 13 years and now have no refund to help support my kids. I will never use them again....

Now I am sitting on the other side of the desk telling a trained tax preparer how to do her job? I shouldve gone with my gut instinct and walked out, but I didnt. She proceeded to do the reuturn again and said I was getting a refund of 1383.00. That sounded more reasonable and she started on the state return. She told me that I had to pay 40.00 to the state and after signing all the paperwork I walked away thinking that my returns would be filed that day, which is what I PAID FOR.

Around the middle of May, I decided to check on my refund and went on the IRS website and enterered all my information. A message came up that I would have to call a 800 number for the IRS during business hours, which I did. The IRS agent told me that the return had NOT been filed. They told me to take it up with Jackson Hewitt. Now of course the office that I had dealt with was a seasonal office so I called an office in Greenville RI. I left a message for someone to call me and of course noone returned my call. The next day I called several times and talked to a woman who told me that it looked like there had been an error and that they would file my returns that day. I had also asked for the manager's name and his name was Steven and she would tell him to call me and of course he never called.

I was somewhat upset that noone returned my call and that I had no idea why the returns had not been filed. No one seemed to care at Jackson Hewitt. After making myself perfectly clear to the woman on the phone that I wanted those returns filed,I really didnt expect what happened in the beginning of June. On June 8th of 2010 I again had not heard anything and went on the IRS website and went through the whole routine again, talking to a very nice IRS agent who looked into everything and said that he was confident the return STILL HAD NOT BEEN FILED. I admit at this point I was really angry. I went to work and found a customer service number for Jackson Hewitt.

After repeating the spelling of my first and last names 5 or so times, he gave me a case/complaint number and said someone would be in contact with me in 5 days. On the third day I received a call from Steven from the RI office(yes same guy that was supposed to call me back before). He told me that there was a problem with my state return and instead of owing 40.00 I owed an additional 1000.00. I asked him why noone had contacted me in regards to this, he said he didnt know. I asked him what gives him the right to hold my federal return with a 1383.oo refund while all the accountants at Jackson Hewitt put their one pee sized brain together to figure out what they did on my state return. He didnt have an answer and said it was a mistake. I understand that mistakes happen, but someone should have told me what was going on instead of having me looking and expecting a refund from the government for a return that was not even filed.

Oh and they must have really did a number on my state return to go from a liability of 40.00 to 1000.00. I cant wait to get a copy of my return that they filed without me seeing it. Is this legal? Also, their data entry skills are just as bad, they entered my wrong city and state on both returns. Jackson Hewitt should spend a few more dollars on training their preparers and a hell of a lot more money on customer service. The best advertising is word of mouth, and nothing but bad words will come out of mine in regards to this nightmare.

my time, and my money which i still have not received from the federal government. This company never apologized for all the errors they made until I complained. As a matter of fact they all have the attitude that it is no big deal. Oh dont worry we will pay the penalty and interest on the late return for the state they said...well how about the interest or some kind of compensation for having to wait 2 months already for my Federal refund? I could go on and on about my disgust with this company but i will spare you all the reading..just learn from my mistake and do NOT GO HERE!

Ok first of all, let me say that when you walk into a tax preparation service you expect the preparer to know more about taxes than you. But after using Jacson Hewitt, that all changed. I walked into a local tax office of Jackson Hewitt on April 10th. I met a pleasant enough woman behind the desk. She made small talk as she completed my Federal tax return first. She told me I owed 586.00 and I told her there was a mistake somewhere in what she was doing. There was no way that was correct and I mentioned to her that she didnt even ask me about my property taxes. Now I am sitting on the other side of the desk telling a trained tax preparer how to do her job? I shouldve gone with my gut instinct and walked out, but I didnt. She proceeded to do the reuturn again and said I was getting a refund of 1383.00. That sounded more reasonable and she started on the state return. She told me that I had to pay 40.00 to the state and after signing all the paperwork I walked away thinking that my returns would be filed that day, which is what I PAID FOR.

Around the middle of May, I decided to check on my refund and went on the IRS website and enterered all my information. A message came up that I would have to call a 800 number for the IRS during business hours, which I did. The IRS agent told me that the return had NOT been filed. They told me to take it up with Jackson Hewitt. Now of course the office that I had dealt with was a seasonal office so I called an office in Greenville RI. I left a message for someone to call me and of course noone returned my call. The next day I called several times and talked to a woman who told me that it looked like there had been an error and that they would file my returns that day. I had also asked for the manager's name and his name was Steven and she would tell him to call me and of course he never called. I was somewhat upset that noone returned my call and that I had no idea why the returns had not been filed. Noone seemed to care at Jackson Hewitt. After making myself perfectly clear to the woman on the phone that I wanted those returns filed,I really didnt expect what happened in the beginning of June.

On June 8th of 2010 I again had not heard anything and went on the IRS website and went through the whole routine again, talking to a very nice IRS agent who looked into everything and said that he was confident the return STILL HAD NOT BEEN FILED. I admit at this point I was really angry. I went to work and found a customer service number for Jackson Hewitt. After repeating the spelling of my first and last names 5 or so times, he gave me a case/complaint number and said someone would be in contact with me in 5 days. On the third day I received a call from Steven from the RI office(yes same guy that was supposed to call me back before). He told me that there was a problem with my state return and instead of owing 40.00 I owed an additional 1000.00.

I asked him why noone had contacted me in regards to this, he said he didnt know. I asked him what gives him the right to hold my federal return with a 1383.oo refund while all the accountants at Jackson Hewitt put their one pee sized brain together to figure out what they did on my state return. He didnt have an answer and said it was a mistake. I understand that mistakes happen, but someone should have told me what was going on instead of having me looking and expecting a refund from the government for a return that was not even filed. Oh and they must have really did a number on my state return to go from a liability of 40.00 to 1000.00. I cant wait to get a copy of my return that they filed without me seeing it. Is this legal ??? Also, their data entry skills are just as bad, they entered my wrong city and state on both returns. Jackson Hewitt should spend a few more dollars on training their preparers and a hell of a lot more money on customer service. The best advertising is word of mouth, and nothing but bad words will come out of mine in regards to this nightmare.

After receiving a past due notice from the IRS for underpayment of $250. plus penalties and interest I contacted J/H who had prepared our taxes. They provided me with a hard copy of what they filed and it was $250 more than the letter we were given the day we filed. They blamed the IRS.

Have tried to reach Steve on 4 different occasions, always leaving messages, never returned. I left a file with him from 2008, for him to make a correction on my 2009 tax return, which he never did, said he would look into, has never called or returned my file. I went to the office to retrieve my file, which is the original paperwork, office closed I have called as stated approx. 4 times and each time have spoken to a woman named Marilyn, who tells me all the Richard does is call her for his messages. The last time I spoke to her I asked to her to tell him, please mail back my file from Bank of America. The last time I saw it, he had put in on the cabinet behind his desk. I really could use some help in this matter, since I can't get through to this guy and he won't contact me.

I filed a 2008 amendment. They gave us the wrong amount and the IRS corrected the problem. I contacted Jackson Hewitt of the mistake in hopes they would honor their guarantee for the mistake. It's been a month now and no one seems to be there when call. I leave messages with my number but they don't return the call

I took my taxes in on 4-15-10. The preparer took my info and entered into system. I had to return home for additional papers for unemployment benefits. Upon returning, the office was closed. Also, the following morning office was closed. I tried calling no answer. I went to their office located in Wal-Mart only to find their booth taken down. I inquired within the store. The clerk tried calling the phone was disconnected. I tried calling the good number several times no answer. I sent an e-mail to Jackson Hewitt explaining the situation. No response. Today is the 21st, still no response. I don't know if the preparer filed an extension or what. Please help.

Upon preparing my return, it was decided (through questioning from preparer) that I owed $508 to the IRS. I was informed that the service would cost me $175 from Jackson-Hewitt. I paid JH and then went about my way expecting to pay IRS. When the IRS payment was pulled from my checking account, it was a $760 debit. I called JH and was informed by Von that he was unable to "read my mind" when it came to the tax credit. I went through the proper complaint form procedure and got a Customer Service representative who claimed that until Mar 15th the government did not inform them of the tax credit.

I asked why I was not informed that my tax payment had changed. The agent informed me that they had "called" me. She could not tell me if someone had called or left a message. This is, apparently, top secret information or a lie. I never received a call or a voice mail from this office. I asked for a refund on my $175 payment and was given back a mere $35. I was not prepared to pay the IRS $760. I was prepared to pay them $508. This is a substantial mix-up by a certified tax preparer and a substantial mix-up in my checking account. If I had not paid more attention to it. I could have bounced several checks causing more damage.

I made a purchase through Western Union and was told they could not verify who I was and the transaction would be cancelled. They would send a fax to my bank, IPower to have the funds released. Over the weekend (3/16-3/19), I have spent well over 10 hours on the phone trying to get my money back. WU faxes to the number provided by IPower and the bank is not receiving it. I talked to a rep and they told me they can't find the fax. I talked to another rep and they told me that it takes 24-48 hours to process and they won't see it until then.

Here it is 3/19 and my money is still not back in my account. At the same time, I am being charged $2 for each call made to the bank which brought my balance down considerably. On the voice prompt, it says that I will be charged a fee of $0.00 to review my account and would I like to continue. I am out $242 and it appears that they are going to make me wait the 15 days which puts me in a financial bind.

On Feb. 20th, I went to Jackson Hewitt to get my taxes done. Since I had a K-1, I asked up front if they would be able to do it and they said yes. Several hours later, she said that it was ready and asked if I wanted it to be sent electronically and I said no, that I would review it and mail it. I was told that I would have to pay up front before she could print it out, so I paid $257.00.

Upon receiving the forms, I found that it was incorrect due to the K-1. They were not able to provide me with the necessary forms to file. I was told I would receive a full refund of $257.00, which has not happened as of 4/15/10. When I called them, they told me that it was approved and went to the Corporate Office and that it was being processed. Two trips and several calls later, we are still waiting.

I went to have my taxes done last night (04/13/2010), I filed 1099. The preparer Ryan was incompetent! After 2 hours of referring to his instruction book and calling someone named Frank every 10 minutes for help, I finally asked him if he has ever done a 1099 before. He said yes, but not with deductions. I told him a 1099 is all about deductions.

All in all, I spent 3 hours there and he asked me to come back today to have another preparer look at my return. Also, the cost was unbelievable. I paid $99.00 last year and this year, they charged $300. There is no way I will ever set foot in another J-H office. I am very disappointed because last year, they did such a good job and it seems like this year they have no one of any skill set working for them.

My encounter with Jackson Hewitt happened on 1/28/10. It had been recommended to me that I use a professional preparer this year since I had paid off a mobile home and was eligible for the home buyers credit. I opted to have a "pro" do my taxes rather than use turbo tax, so I could be sure no mistakes were made. In retrospect, I should have done it myself because my preparer, Jeff, was anything but professional. Jeff was very unorganized as he prepared my taxes and seemed nervous and agitated. He kept misplacing papers. He was up and down from his desk many times, would take papers with him, return to his desk without the papers and forgot where he put them. He checked his cell phone several times for personal messages while I sat there waiting for him to finish. It took about an hour.

My total fee was $248.95. I did not have the money up front, so I was told it would be deducted from the check I received from the IRS. I was told it would take about 5-7 weeks to receive my check because of the house buying credit. I left feeling very worried that something was terribly wrong. I was right. On March 11th, I received a letter from the IRS stating that form 5405 was not filled out completely. I brought the letter back to the office. Jeff was not there. James took a look at it. I returned a couple of days later so Jeff could handle the problem. It turns out that the form in question was missing my full address after calling the IRS to inquire about what was wrong.

I couldn't believe that he would overlook such an obvious part of this form. But remembering his agitated state at the time, he prepared my return, again, I knew something as going to be wrong. He told me that it would now be another 8-12 weeks before I would see my return! I was highly PO'd. It had already been 6 weeks and now, because of his stupid mistake, I would have to wait another 2-3 months! Well, I filed a complaint through the 800 number I was given and was contacted by the office manager Julianna. I explained the situation and thought that I deserved a full or even partial refund due to his costly mistake. I could have done a better more thorough job myself using turbo tax I explained. She said she would have to speak with her boss and that she would have him call me.

Never got a call. Julianna, by the way, was very rude about the whole thing and very unprofessional in her handling of the situation. To make a long story short, I have subsequently called the 800 number 4 times to complain and speak to a district manager or store owner. They always say they can only e-mail that person and refuse to give me a name or phone # so I can call. They say I will be contacted within 3-5 business days and no call ever comes. I have been through this waiting period of 3-5 days now 4 times. I call the complaint line and its like starting over every time! They also get rude when you ask them for a phone number that you can call since no one ever calls back like they say they will. This last time, I said I was going to call the BBB and the girl just said Fine,do what you gotta do! What an outfit. I highly suggest to everyone out there...Do not use Jackson Hewitt as your tax preparer!

So now it appears I will be paying these incompetents $248.95 for something I could have done myself for $30 or so. I would very much like to speak with an attorney about this. I feel there must certainly be a class action lawsuit possible after reading all the horror stories from others that have used JH sevices. I was planning on having my return money on time because I have recently become disabled from 2 major back surgeries and am unemployed as a result. It caused economic hardship and stressed me out tremendously at a time that I need to be convalescing.

My son bought a house right after the first of the year. I suggested that he use a tax service since he was filing for the First Time Home Buyers Credit. That was the first mistake. This was 12 weeks ago. He was told he would have his refund in about six weeks. He called after eight weeks and they told him that it could take up to 12 weeks. Well, today after about 12 weeks, they called on April 13th to say they have his tax papers and he needs to come and get them to sign them and mail them. When he called and ask the status of his refund, they never mentioned this.

Today, I called and talked with a lady who identified herself as the owner, and she said that they called and left him a message the day he had them filled out to come and sign the papers, a message he never got. So my question was, "You make one attempt to call someone after you have charged them $300 and that is it?" No, she informed me that they go through their files once a week and contact people who need to come back in. So I asked if they had missed calling him every week for 12 weeks now, and she said she did not know what happened or if he even called and checked the status. I explained that as far as determining if he called was not a problem since he has a cell phone with detailed records we can get.

He had to go to Fayetteville yesterday to work and the 15th is day after tomorrow. She said they intend to overnight him the papers. That is just fine, but she cannot get back the last 12 weeks they have set in her office. I mean seriously, in 12 weeks you could have at least sent a notice in the mail, right? I asked if she intended to refund any of his money and she stated he would get his refund and I said, "No, what I mean is do you intend to refund at least part of the $300 fee?" The answer, of course, was, "No. We are overnighting the papers." I am not sure what kind of action we can take but this type of doing business should not be allowed without consequences. You or I would not get by with being 12 weeks late by forgetting to mail our tax returns.

I filed my taxes on 1/25/10 and was told 15 days to get them back. I explain to the guy who prepared them, it was a paper form he informed ms 15 days! 16 days later, I called and was told 5-7 weeks since it was a paper form. Now keep in mind, I paid 249.95 to have them filed today is 4/11 and still no, takes 11 weeks later. I called the IRS, they say they don't have anything for me.

I called Jackson Hewitt and they says the IRS has it and they haven't posted it yet. I have 2 friend who filed head of house hold and home tax credit same as I did and both have there taxes back, one filed 2/11 and she has had her taxes 2 weeks the other filed in March and got her return back last week. Why am I so different, I have to wait 11 weeks and counting.

I am a long time customer of Jackson Hewitt; they have prepared my taxes for the past 3 years, possibly 4 years. This year I am going through a divorce and my husband and I are filing joint for the taxes of 2009. My husband dropped off all of our paperwork and I contacted the person who was working on our taxes for which we owe, which I do not understand and when I asked, Ron kind of stumble through the explanation, then he stated that we had casino winnings that have taxes owed on them. I have not won any money at a casino.

The damage is that Ron, who is preparing tax returns, and representing Jackson Hewitt is refusing to provide paperwork which I am entitled to as I am having to pay half the taxes on this amount of winnings my husband obtained in 2009 and I did not collect any proceeds.

No tax preparer should ever act in this manner as I am a paying customer and will be charged about $280 for this office to prepare my taxes. Due to their bad business decisions, I should not pay Jackson Hewitt fee's for preparing my tax return for 2009. This is very poor customer service. Also, they refused to provide me with my legal information. I work two jobs and I am on my own and struggling. This type of treatment is unacceptable.

On 1/25/10 I went to the establishment listed above to get my taxes processed for the first time. At the time I spoke with a representative who filed all of my paperwork. No detailed information was stated at the beginning clarifying what the process fees were. After going through with the entire process, my taxes were done via e-file. I received a booklet with all of my information and was told the federal refund would return in approximately 7 business days. As stated my refund arrived on 2/2/10. I was supposed to receive $3,433, but instead I received $3,025.05. The fees I was charged were $407.95.

A few days later I received my state return. I was supposed to receive $730, but instead I received $720. So $10 was deducted from it. This was my first experience filing with a tax service and I feel they were not honest with me from the beginning. Would someone please let me know if this is legal, and if not what rights do I have? As a result of this incident it has confused me more on what a reasonable fee is when getting my taxes done. It also cost me money which could have been used to assist me in getting out of debt.

I filed my taxes on February 12, 2010 and was promised to be refunded by RAL within 1-2 days. The very next morning at 10:00AM, Jackson Hewitt called and informed me that my refund was paid and funds were loaded on my ipower card. I checked my card online about 5:00 that evening and found that only $100 was on the card.

When I called Jackson Hewitt back, they had no explanation and directed me to ipower customer service and Republic Bank. I got the runaround with Republic Bank and no help at all with ipower customer service and ipower supervisors. Republic Bank finally referred me to Meta Bank which stated I needed to call Jackson Hewitt.

After going round and round in a circle for days and not being able to find anyone to take ownership of the situation, I found that the card was being credited and then debited several times, and ipower customer service stated they realized an error was there but could not give me any information. Republic Bank informed me that they can see the error and that Meta Bank had charged me twice for fees and I need to contact Meta Bank for correction. Meta stated that if there is an error it would iron itself out after the taxes are completely paid and that my card would be refunded.

When I did not get a refund, I called Meta Bank and spoke with Crystal on March 23, 2010 who stated I would receive a call from them in 2 days. I also sent them an email requesting the refund of all fees, since RAL was not done in a timely manner and they still owe me money. When they loaded the card with some funds back on February 25, I decided to withdraw them before they took them back again.

When ipower found that I had taken the funds off, they questioned why I did it. At that time I told them that I did not trust them and that they owed me more money. I told them that per Republic Bank, they had doubled my fees and I wanted the fees refunded which is about $492.00 plus they needed to refund all RAL fees, since it was not processed in a timely manner and still not correct.

To this date, I have not received help from anyone. I informed Meta Bank that they are violating all Federal laws and need to find my money and refund me. I have not received any response from Meta Bank. By holding my money this way, they have caused me tremendous stress, pain, and suffering. I needed my money quickly, because I am not getting paid due to being on disability from an accident. These funds were needed to provide food and pay bills and maintain my household for me and my disabled daughter. These people are cold, have poor customer service, and offer no help at all.

I filed my taxes with this office for 2007 and 2008. I purchased the audit protection package from them. In 2007 without my knowledge, I was audited and was taken to collections by the IRS. They never did anything to back up there services which I payed for. In 2008, I filed my taxes with them again and was not told about the 2007 audit and they never submitted the tax forms after filing. I did not find out any of this until I filed in 2009. Lost over $4,000 dollars in tax refunds.

I had never used this company before but because they were recommended to me, I thought I'd give them a try. First of all, I had called ahead of time to make an appointment and get a rough idea of how much they would charge. When I got there, they were not aware of my appointment and when we had finished, they charged me $343.00 after I was estimated to be about $150.00. They filed my taxes electronically and the next day, I received a phone call to say that my grandson whom I claimed had been claimed by someone else. I asked them to file anyway and let the IRS determine who should claim him. We again had to go back and resign everything and this time file by paper.

I had received my federal check minus their fee of $43.00 the week of March 22, 2010. This made me wonder what happened to my state check. I contacted the Division of Revenue to find that they had never received it. I contacted Jackson Hewitt and spoke with Anna, the tax preparer, to find out that her boss (Rob) told her to hold my return until they received their fee from my Federal Return. She explained to me that this was not a normal process and she didn't know why clients are not told this up front. I then contacted Rob and explained to him what happened and he said he didn't know why Anna was saying what she had said to me. This was very unprofessional and I will never use them again nor recommend them to anyone.

I brought Jackson Hewitt gold plan in 2008. They did not enter my SSA. I got a tax bill from IRS. Sheryl told me she could put in a claim but Jackson Hewitt would turn it down because I sign the tax form. I think they should be liable because I pay them over $300.00 to prepare my taxes right. Just because they do not put information in when you give it to them that should not be your fault. It is theirs. I am stressed and I owe $1,052.00 to IRS that I do not have and I am worried about this. I got loss of sleep.

I have always done my taxes myself but this year I decided to have Jackson Hewitt do them for me since I just didn't have the time to fuss with it because of a move and school. After paying $230 for them to do my taxes, I go retrieve the online 1040 form so I can fill out my FAFSA for school and I discover they had given me someone else's forms and information yet I didn't have mine. I called Jackson Hewitt immediately after seeing this, and drove there to turn in this other person's information and to find out where mine ended up. I was able to see this person's address, ssn, and about the 20 other some odd pages they make you fill out and sign when they do your taxes, and I was fumed because if I could see theirs, then they could see mine.

I also called my bank and the credit bureau to put watches on my account since my SSN surely didn't end up with me. When I got the the Jackson Hewitt office, they were like "oops sorry" and couldn't tell me where my information ended up. And sorry after paying them $230 to handle my personal information, "oops, sorry" doesn't exactly cut it.

So after dealing with corporate and what not, I got $75 dollars back and a coupon for $50 off my next tax fee. Like I will ever have anyone do my taxes again, let alone them. So I would like to sincerely thank Jackson Hewitt for losing my information and effectively ** with and interfering with my life.

My 2006 tax return was incorrect by the IRS. After I went to Jackson-Hewitt, they admitted the mistake and gave me a check on the spot for $5000.00 and advised me that was the extent of their liability. By the time the IRS contacted me, the penalties and interest was almost $45.000. I have paid the amount down, and I am paying $500.00 a month. At this rate, I will not live long enough to satisfy the balance.

They did my Fed and State wrong! The first person didn't understand the questions and answered without even asking me the questions. I'm not sure if he didn't understand English or how to work the software. The office receptionist had to help all the employees, because none of them know what they were doing. I was in there for over an hour, and he did it all wrong. Once I discovered that they did my taxes wrong--by going online and doing them myself--it took all day for them to track down the manager to get the code to fill the amendment free of charge.

They fixed the Federal, however, not the State--the lady said that the Federal offset the state---which is incorrect! She didn't know what she was doing. She locked up the system, so the state of IL has to determine how much I am getting back! I paid for a service to get this down quickly, but what a pain this has been!

I will never go back to them again in my life and would never recommend them, not even to my worst enemy! When I asked for my money because they added no value, she said that they couldn't because I used a coupon when I paid for the services. What? They did them wrong. Why should I have to pay for that?

The owner seemed to have issues of his own and brought them into the store as well. The couple of times I was there, they were people waiting for payment from him for services other than taxes! They are horrible and should not even be allowed to be open and work on taxes at all! There was also someone else in there while I was waiting getting their taxes redone because they were done wrong!

How can they be profitable if it is taking them 3 or 4 times to do something as simple as taxes? They needed no value. Just frustrated me to no end! I will never return and will continue to spread the word that they just hire anyone--doesn't matter if you cannot read or follow directions!

I paid to have taxes done on February 8, and I was to go direct deposit on or before February 26. Still, I have not received a federal refund. I called them, and they said it was going to be mailed. I asked why; my papers indicated direct deposit. She said my Bank of America must have been wrong. I said, "Not according to my copy of papers you gave me, or I would not have signed them."

I've been banking there for years. Numbers are right. I have never had any trouble like this before. I just think you all should keep and eye on this firm. I am a senior citizen, and I don't like being pushed around. If I don't get my return, I will let you know or the local media. Thank you.

I have been a customer with them from 2000-2010. I always thought that they were charging too much. They never want to itemized your expenses. I think your return could have been larger. They always want to get you out. Their service is bad. I have four children. I think I should have got more to take care of my children.

I was looking under a search engine to find Jackson Hewitt contact number, so I can make an appointment to file my taxes. Me and my husband have used them for a couple of years, and we always apply for the RAL. I notice in the search engine complaints under Consumer Affairs about them still pushing RAL loans, but their banks are not honoring them, and Jackson Hewitt (H&R Block included in these claims) is still charging their customers for the service.

I read all the complaints that were posted, and told my husband we should try to file ourselves, since banks are not doing the RAL loans (H&R Block included). I went to IRS.gov, and noticed that companies are promoting free online tax return, if you make under $57,000 for the year. I picked Turbo Tax Freedom Edition. It was so easy. Why have I never used this before, instead paying all the high fees from Jackson Hewitt. Because my family made less than $57,000, the fed tax was free, and my state filing was only $14.95! My total fees to file my husband and me, plus five kids was only $14.95!

To top this off, we have gotten back more then we thought! Plus, Jackson Hewitt and H&R block have been telling people, since they did not qualify for the RAL, they should get a check in 8 to 17 days or something. Turbo Tax has an option for direct deposit, and you will get your tax return deposited in a week! We did this, and received our money in about four days! I thought I couldn't do this because I'm bad with math and stuff, but Turbo Tax walks you through each step, with very easy directions to follow, plus, I had my kids bugging me when I was filing our taxes, and still was able to do it!

I can't get over the Jackson Hewitt and H&R Block price. Thank you to all the people who threw the red flag on them. I'm sorry they had to learn the hard way, but thank you for posting your comments. If you didn't, I would have never looked under other options to do my taxes. For people who are wanting RAL loans, or to do their taxes with them, please think again. Go under IRS.gov, and look for other ways to do your taxes. It's not hard. If I could do it with my kids bugging me, and being dumb with numbers, then you can!

I had taxes done two years. The first year, federal found a mistake they made. In 2008, I went back because they said they wanted to make it better. When she did the taxes, I was told we owed the state money. I told her I wanted it checked by a manager. The manager said it was done correct. Later that year, I got information from the state to find out all the taxes were done wrong. They said they would pay the tax interest and never did. They never called back.

I was charged a total of $268.00 to have my taxes prepared. They did let me use a coupon that they printed off line for $25.00 to bring it down to $243.00. I only had a W2 form and interest from a savings account to claim. I also claim 1 dependent and I was told I was eligible for earned income credit. When I was told at the end how much I owed, I was shocked! When I called the next day to find out if there could have been a mistake, I was told no and that the earned income credit form was expensive ($109.00). I feel I've been ripped off for something that I was eligible for and I should not have to pay such an outrageous amount to have taxes done that only took 30 minutes to do. I have gone to Jackson Hewitt for 8 years to have my taxes done. I will never go back and will let all my friends know.

I have had my taxes completed by JH for the last nine years. Last year, I received a notice from the IRS that some income was not reported. I returned with my package to Jackson Hewitt and they amended the return. It turns out that I was over paid my refund. So at that point, I owed the IRS almost $2000.00. This year, I received a notice from the IRS about the 2007 payable 2008 tax refund. Again,they showed unreported income and said I owed them 661.00 for that year also. I took my taxes for a second look at H&R Block and they identified several mistakes made the past two years. There was income added incorrectly, income counted as self employment that was not, retirement funds cashed out added incorrectly, income put under expenses and of course omissions of income. These w2s were in the packet, just not added into the return.

As a result, I now owe the IRS thousands of dollars. I have been laid off and collecting unemployment on and off for the past two years. I have contacted many people at JH and do not receive call back. It appears they do not care about the problem and are making no moves to resolve the issue. I just left them another message telling them if they do not attempt to address and resolve the issues they have caused me, I am going to start picketing the local offices with my friends, with sign boards that read "Jackson Hewitt cost me thousands of dollars to the IRS." I feel that should at least refund my preparation fees, and pay the penalties and interest that they have caused. I will never never go to have taxes prepared by them again and I will tell everyone I can that they are risking their financial security by dealing with Jackson Hewitt.

Jackson Hewitt prepared my taxes at the cost of $122.00 (after the $25.00 coupon) and told me that the money would be available in 10 business days on an ACE Cash Visa card. I specifically asked if there would be charges to use the card and if I could take the whole amount at once. G L Martin, the tax preparer, said that I could and there shouldn't be any charges. Well, the card came and it only had $10.00 on it instead of the full amount of the tax return! The ACE Cash card company is of zero help! They stated that the money was returned to the original depositor and charged me 50 cents to look at my deposit! Then I called Jackson Hewitt and they could not help either! I was told by both places to call the IRS for help. I do not recommend using Jackson Hewitt or ACE Cash Card. They are both scam artist, in my opinion!

I filed my taxes as I did every year with two measly returns and three dependents. I expected the same treatment as always. Next day direct deposit, simple form, no itemizing. Imagine my surprise when this year, I didn't qualify for a next day return! No reason other than they switched from one bank to another and this bank didn't consider me qualified. How is that possible with a straight return? No itemizing! The easy form? I am positively furious and will never use this company again. Ever!

I normally have my taxes prepared at H&R Block and my normal fee for having them completed and filed is $150. I was induced to try out Jackson Hewitt's tax preparation services because they advertised that if you had your taxes prepared at H&R Block, they would prepared your taxes for $50 less. When I called to confirm the promotion they said it was correct as long as I had a receipt from my prior year's tax preparation. There was also a $25 off tax preparation services from Jackson Hewitt in the paper and I asked if I could also use that coupon. They said it was not a conflict to take advantage of both promotions.

Accordingly, I went to the Wal-Mart location in E Stroudsburg and submitted all of my paperwork and whereas I assumed my tax preparation bill would be $75 ($150 paid at H&R Block less the $50 promotion and less $25 for the coupon). I was told my bill was for $225 and they would then deduct the $75, making my bill $150. No less than I would have paid at H&R Block. They argued that their fees are higher than H&R Block's and that they were not promising that consumers would pay less than they actually paid for the same services at H&R Block. The advertisements are blatantly misleading. They need to alert consumers that their fees may in fact be higher than those charged by H&R Block for the same services and that consumers may not actually pay $50 less when all is said and done.

In this case my damages would have been $25 if I had not ben able to use the additional coupon. But since they allowed me to use the coupon, the resulting fees paid were the same as I would have paid at H&R Block. The issue is that I clearly was lead to believe I was going to save at least $50 from my taxes and I did not save any money by trying their services. There may be others who actually may end up paying more for their tax preparation as a result of the misleading advertisements.

I saw their ads on TV and thought I would try them. So I went to their office and they stated that I could have them back in three days. So I filed with them. They gave me a 1800 number to check but the number did not work. So I called and checked on them and was told they had to resubmit them, to call back and when I called, they told me they had to resubmit them again. So I asked if I could have them back but was told that I couldn't have them back.

I feel that I was given the runaround. I told them that this would be the last time I would use them. I would say that the staff of the office that I used did try to help me but the company Jackson Hewitt did not try to solve the problem. I would not send anyone to file their taxes with them. I am still waiting for them to be released from the bank. They are using the bank they were using. They changed to other one. They also charge a very high charge. I did them there so I could get them back so that I could pay my electric bill and some other bills and to help other family members but was unable to.

We went in on the 27th of January to Jackson Hewitt tax service and filed our taxes. We were told that we would get them back by the 5th or the 12th of February. We were supposed to receive our refund on a card direct deposit by the 12th at the latest and it was released by the IRS on the 12th, yet it never showed up on our card so we started calling and checking to see what the problem is. We finally got in touch with the office where they prepared our taxes and we talked with the office manager there who told us he didn't know where our refund was, and we asked him for the account number it was deposited to and he gave us the account number which was not our account number. So someone else has our refund and he told us he would call the bank and have them put a stop on it, and then he would be able to get us a check issued.

Well, we waited 6 days and called him back and he told us he don't know where the money is and that he will call the bank and have them stop it, but he had already told us that the week before now. He said it will be another 5 days we have to wait. We have been charged $450 and we did get the gold guarantee and he said we would not be refunded any of that, that it wasn't their mistake. Well, we didn't enter the wrong account number. One of their preparers entered the wrong account number and so we are the ones that lose and are being charged a large amount of money for their mistake, not ours. Their gold guarantee is bogus, I will never use their service again nor will I recommend them to anyone else. I will tell everyone I can how they lie! I will make sure everyone I know hears about my experience with them and I know there are plenty of others who have had the same thing happen to them in their dealings with Jackson Hewitt.

My husband and I filed our taxes this year with Jackson Hewitt on February 1st. We were told that JH was not doing the 24-48 RAL return this year. After going to JH for 16 years and always getting the RAL 24-48 hour return, we were told we would definitely get the return in 3-5 days. We were denied for no reason. It is now the 15th and still nothing!

After calling JH numerous times and going to their office, we are still getting the runaround about what's what. The manager at our JH branch has been nothing but rude when we had asked for answers to our questions. No one knows anything , nor do they want to try and research it for their clients. At this point, my husband has just gotten off the phone with the bank, River City, that issues the loans this year for JH and spoke to the Supervisor and he said that they were not approving anyone for the loan except people that have a prior banking history with them.

Last year's bank, Santa Barbara, that JH went with is now bankrupt for giving out the RAL's to people that owed money. My husband & I never owed money. And why wouldn't Jackson Hewitt tell us this beforehand about the 3-5 day denial without previous history with their new bank partners?. The Supervisor said that he is unsure of why the IRS is holding our money, since their computer system reports that there is no holds or problems with our return and that we should've received our return last Friday, the 12th. He added that we would definitely receive it this Friday, the 19th. I have to wonder if that's true.

I was an employee for this company. I took all three required courses. I was hired as an office manager from the beginning, was not paid for management wages, which was only .25 cents more than regular preparer wages. I was also told that I would be paid more on my next check which did not happen. I was also charged for uniform shirts that I never received. I did get that money back, only after I quit. While still working there, I asked for that money back, and did not receive it until I quit and said I was going to the labor board. I was not paid correctly; my check was missing a total of 22 hours, I did not receive that for another week. Some employees did not receive their paychecks until the following pay day which is bi-weekly. I also never received my overtime pay, which was used as regular pay.

This company is notorious for the employees not being paid on time, or sometimes not at all, some even have been paid with checks that bounced. The customer complaints are unreal. Last year's bank they were using refused to do business with them due to NSF. They were telling customers and employers that the bank was going bankrupt. A customer came in one day and said she called the number on her paperwork, which mistakenly was the bank they claimed went bankrupt! It was clearly a lie. There are numerous employees working there that do tax fraud. They all still work there, he just moves them to different stores!

The register drawer at this particular store was always open. It was broken, and again Richard ** was fully aware of this as I told him myself. He showed a lack of concern. The store manager Tawnya ** wanted to write people up for missing money, ranging from amounts of $20 to $5. The drawer was always open?! Hello! How do we know she didn't take the money? This Jackson Hewitt franchise is clearly unorganized, and ran by a family that is dishonest. Also this franchise is giving all JHs a bad reputation, and name. I had many customers come in and complain, and that they would never do their taxes with JH, and would tell all family and friends not to either. We were "supposed" to have employee contracts. They would not tell us our wages until we got the "contract". This was in January that we were hired; the contract was written up on January 4, 2010. We were to turn them in on or before January 15, 2010, or it would be considered not valid. I did not receive the contract until January 23, 2010. I did not sign this contract, as to me it was already null and void since I did not receive it as I was supposed to. We did not receive any training. I was put to work on January 4, 2010. I had no training at all, and worked for 10 hours with no OT paid out to me still to this date. We are to be paid on Saturdays at 7 pm, they claim, which is normal business hours. They close at 7, most of them close a few minutes earlier than 7 due to management meetings, so in reality most paychecks do not get handed out until Sundays. The pay checks go to the area in which you work, not at the store you work! You can work in Cheraw and live in Hartsville, not get your check because you are working until 7. So clearly, the pay day is a farce. There was too much dishonesty in this company with upper management and owners that I felt it necessary to leave my position. I also feel it is my duty to future employees and future customers to tell what is going on in this Jackson Hewitt franchise.

All of 2009 I have been on unemployment. I have a very easy tax return (i.e., single, no deductions, no other income, etc.) I went to Jackson Hewitt in Gresham, Oregon on 1/16/10 to get an estimate on how much my tax would cost to be prepared. Charles H. said $100.00. I said ok but the cost was actually $123.00. That did not make me happy but I paid it.

About two weeks later, there was an advertisement on the television from Jackson Hewitt. The advertisement states that they would do your taxes for $50.00 less what a person paid last year from H&R Block, etc. So I called the manager at Jackson Hewitt (Shawna C.). I told her the situation and that I had my receipt from last year from H&R Block and I would like them to honor their advertisement. She kept telling me that she would check with the regional manager and would get back to me the same day. She never got back to me.

I kept calling Shawna and finally she said that her regional manager was out of town but that she would leave him a message and e-mail but that he does not check his e-mail. What manager does not check their e-mails? Anyway, I have not heard from them at all. I am out about $24.00 because Jackson Hewitt is not honoring their advertisements. Ironically, if they would just pay me the $24.00, it would bring my balance to what the initial estimate was to begin with. Most companies (especially nowadays) would want to make their customers happy. I guess Jackson Hewitt is not concerned about their customers nor should they be considered to be a professional establishment.

We went to Mr. ** on January 28, 2010, to file our taxes. He told me that we missed the deadline for the "next day" check, but we could get an "assisted refund" for about $44.00, through Meta Bank. I agreed to this, but then he said it was denied. The next option was to get a check in his office on February 8, 2010, or get the refund directly from the IRS at no charge, by February 12, 2010. We chose the check on the 8th, which has still to get there. I have called his number each day, and it is an answering service, which says he will call back. I am still awaiting a call back on the 11th. Supposedly, we could have had the government direct deposit by tomorrow the 12th, for no fee. Meanwhile, he charged us $247.95. For what? We have been clients of Jackson Hewitt for several years now (starting with them about 5 or 6 years ago in Toms River without a problem). This year, Mr. ** seemed to have rushed me through the process, and we are left high and dry thus far. What is our recourse regarding these fees?

My husband and I went to Jackson Hewitt Tax Service on 1-30-10 to have my taxes prepared. The preparer completed all of the paperwork and stated that our state/federal taxes will be directly deposited in our bank account as we have requested. We were told that the tax service fees would be deducted from our federal return before it goes into our account. This is the agreement that we had with Jackson Hewitt.

Upon waiting for our funds to be deposited into our account, we found out that Jackson Hewitt did not take the refund from our federal return, to which we had agreed. They took it from our state taxes, to which we had not discussed with them. After checking my Iowa revenue website and seeing that my refund had been deposited into my account, I purchased gas and other items, only to find, after an overdraft on my account, that Jackson Hewitt had taken my state refund.

I am very angry and will never file taxes with Jackson Hewitt ever again. I will not recommend this tax service to anyone. This company has some very shady practices that need to be stopped. When I contacted Jackson Hewitt, the office manager stated that I had signed a paper stating that I wanted my fees taken from my state refund. I explained to her that this is not what was discussed with the preparer. This has caused my account to be overdrawn and I have been charged several overdraft fees.

I went in January 25th to do my taxes, I ask for the 1 to 5 day return she said ok, Dawn called me the next day saying I was declined, I said why I been going to Jackson Hewitt for 11 years, she said problem because you got the previous loan on January 4th, she said a lot of people called an was complaining and that Jackson Hewitt has a new bank (republican) all of my years going there I haven't had a problem. I don't see that if it's a loan and you paying extra money why doesn't the bank give you the money.

She told me I have to wait for the irs to release my money in order to get my money. Ok so what's the use of going thru Jackson Hewitt if I have to wait for the irs. I am so mad because I had important things to do. She told me I should receive my money by February 5th. It's now February 11th charging me all this money for nothing. One of my friends did her taxes after me with Jackson Hewitt and she got her money on the 5th. How that happen. I don't know.

My wife and I contacted our local Jackson Hewitt and H&R Block. Jackson Hewitt stated that with our taxes (children, mortgage, property taxes, etc.), we would expect to pay $39 up to $200 max if it's really complicated, and they guarantee the largest refund through some special software. So, we went with Jackson Hewitt and after the first person messed up and did everything in the wrong screen, forgot to enter our property tax, and something else. Another person redid our taxes with a higher return then after three and a half hours, they hit us with a $365 bill!

After telling them what to do then, coupons appeared out of nowhere for $100 total off. They gave us a guilt trip for walking out like we wasted their time. We went home and went on H&R Block.com and did our taxes for $15.00 and got $100 more back.

My husband and I went to get our taxes done with one W-2 and one investment paper with no write offs. They charged us over $500 to do our taxes. They don't tell you this until they are done. It's not like I was getting a lot of money back so they took half of my tax money. What a rip off.

I went to file my taxes on Jan. 30, 2010 and I was supposed to get my refund in one to five days. I got ripped off. I paid $264 for tax preparation fee, $10 for office check fee to Jackson Hewitt, and $20 for data and document storage fee which equal to $294 without including bank fees. Bank fees are $90.34 for an RAL check. I haven't gotten my refund yet that's why I am upset. I spoke to the manager named Tere. I complained to her that as soon as the preparer started doing my interview, she was making mistake after mistake, and it took her more than one hour to finish. I didn't like the way she was doing her job. She took forever, was lost along the way, and she had to be calling her co-worker for help which wasn't too much of a help.

I told the preparer that I wasn't satisfied with her work. After going through the stress of her making mistake after mistake, she said, "You have to sign at least 10 times." I had to tell her to explain to me what the was doing because she didn't explain nothing whatsoever. I said to her again, "I wasn't satisfied!" I called on Monday to see if my refund was approved and they gave me another number to call the corporate office. So I called and they told me that they didn't have anything on file. I called back to the tax office and there was nothing.

So I called Tuesday to the tax office and asked about my refund. They told me it was on hold because there was a discrepancy and they were going to send it again. So I called again to the corporate office and they told me again that it hasn't been filed. Whats going on? So on Wednesday, I called again and they told me that they had made a mistake to add another note to my taxes. My taxes were filed until Thursday, instead of Saturday.

My "RAL" refund wasn't approved by the bank "Republic Bank" because of the preparer who made mistake after mistake. Hence, my refund is taking longer than I expected--four days more. I had to call the district manager which he told me that I was only upset because my refund wasn't issued on one business day. I told him that I expected my refund within one to five days! I wasn't satisfied at all with the work they had done. He told me that I was only getting a refund from the bank $40.34 since the RAL wasn't approved. Now, I have to wait after the 12th through the 18th to receive my refund.

They ripped me off. I could have gone to H&R Block cost less and would have gotten my refund sooner. I was going to pay my bills my truck payment. This has delayed all my payments. They are not explaining correctly. The district manager wasn't too much of a help. He told me that I would get a discount for next year's income. But I'm not going there next year. This is the first and last time I go there. The only reason I went there because I was supposed to get my RAL in one to five business days! Don't go to Jackson Hewitt!

It's only been my second year working with Jackson Hewitt. I was referred by a friend and did not have any problems when I filed for 2009. On Jan 30th, again at the same time I filed last year, I brought everything I needed, completed my return, and signed the electronic keypad. The tax preparer printed out my papers as to say I didn't receive all the same papers as I did last year not knowing if I was supposed to or not. He did not state that they were doing anything differently, so I didn't ask.

I called last week on the 7th see if my check had came in. The preparer that filed my return stated, "It looks as if your RAL was declined and it would be another week or two." Then he said, "Let me see when your disbursement date is," which he said would be Friday, the 12th. I replied, "I didn't apply for the RAL, I applied for the AR." This is what I applied for, that same thing last year and I got my refund in five days. The check was at the office waiting on the 5th of February. I asked him if I would get charged for RAL that I didn't apply for and he said, "No, but my papers state that if you apply for it and are declined, you still will be charged the fifty something dollars."

Here it is, February 9th and still there's no check. I've called the teletax number through Jackson Hewitt and the IRS and I can't get any info about my money because it says the social security number has not yet reached their system, so I guess I'm waiting it out until Friday, February 12th. I know one thing for sure. I don't recommend them to anyone and this will be my last year filing with them.

How is this? I have been working for this company for three years, When it comes to payroll, they're doing the same thing, taking peoples' money with no answer. I work 40 hours for $8.00 an hour. They told my boss that this year they are taking an hour or half an hour off even if I don't take a break. They are ripping everyone off. I am going to find a lawyer to help me. They are not right. I am a single mother of four children, one in college. I need every penny I earn. I don't work for free. This is America.

More of the same. I had Jackson Hewitt prepare my taxes this year on February 4th. Unlike most of you, I was told upon arrival that this branch was doing RAL for 2010. At first, my preparer told me that no Jackson Hewitt was doing RALs. However, my brother had just gone to a Syracuse branch three days before this and had in fact gotten an RAL and had his money in 15 hours.

The branch I visited said that they wouldn't do RAL so I accepted the 8-15 day refund and she prepared my taxes. My refund amount was a nice surprise and I figured on having it by the following week. I have had a trip to New Orleans planned for several months now, including two job interviews the week of the 15th. As of yesterday, the IRS hadn't even heard of me this tax year, which was already day 5 of my 8-15 day refund wait.

This morning, I checked the IRS website again and they at least heard of me now. They are estimating my return by the 23rd! The 23rd? I did my taxes on the fourth! My entire trip is ruined and my job interviews will need to be cancelled. That's 19 days and from the sounds of what you're all saying here, I probably won't even see it by the 23rd! Then, to make matters worse, I asked to have it put on iPower card. It looks like that was another mistake. I thought it might speed up the process but if they don't even have a bank, then how will they even deposit it on my card? Let's get rid of the loan shark franchises!

We saw the commercial from Wall-mart to have your taxes done and cash your check there. So we went there and we spoke with someone. She was new so she had to have someone help and they said we didn't qualify for the child credit and we have 3 children and then we went for the RAL, so we could have our taxes back the next day. We were told that we would have our money at 9am the next day.

Well, we called them and we were declined. They didn't know why, so we said we need our taxes back so we can go somewhere else to file. they said oh no we can't do that cause they already sent them in. When we found out that no, we could have gotten it back. It has been two weeks now and we are still waiting for our taxes. After being lied to, they kept saying oh it will be here the next day. It will be here the next day and it still has not come. We're promised again that it will be here this coming Friday. All we can do is hope. We need our money!

Cause of this, we were promised our money a certain day so I used our rent money to pay bills cause we were promised it by a certain day. By now we're out of money and I have a 4-month old baby who needed diapers. We needed gas. We're down to one car cause my husbands motor blew. So my husband went down to Jackson Hewitt to get our money. He told them they would have to call the cops to get him to leave. Then they said oh if you write us a post dated check, we'll write you a check for some of your money. So he came to get me. I asked them why do I have to give a post dated check for my money that you owe us? And she said oh you don't have to.

Finally we got half of our money and then my husband went down to the local IRS office and found that we do qualify for the child credit and we took it to H&R Block to have them fix their mess. We found out we have way more money coming back to us. Don't ever go through Jackson Hewitt. We tell everyone we cannot go there. We even stopped a lady at Wall-mart who was trying to go there and she threw the stuff away from them. I hope people will read this before they go, so this won't happen to them.

Just like every other complaint, I went in on January 31, 2009 to have my Tax Return done by Jackson-Hewitt. I expressed to the lady prior to coming in that I needed the refund quickly due to financial reasons. I have had Jackson Hewitt prepare my taxes for the last 6 years and have never had a problem getting my refund quickly. I set an appointment with the lady. When we completed my tax return, I stressed to her that I (as always) wanted the RAL return.

The next morning, I received a call stating that I had been declined by their bank, and that it would be 8-15 business days before I could expect it. Not sure why, since my credit is better than it has been in the past. Now I have spent $394.00 to have J-H prepare my taxes for nothing. My tax return was simple and I could have saved the $394.00 by doing them myself. I believe there will come a day when we see Jackson Hewitt get caught with their hand in the cookie jar. This is not the way any business wants to treat their customers (loyal customers). I will not be allowing them to make my hard earned money ever again. They will make a load of money this year on all of their customers. God have mercy on Jackson-Hewitt.

I have been with Jackson Hewitt for 10 years getting my money the next day on ipower card. Well, this year it did not happen IRS approve me, the bank denied me. Why they know I could not do 24 hours? Why they didn't tell me I filed January 28th? Now, I have to wait 8-15 days, never had to do that before my question if IRS approved me. Why the bank hold the money they are going to get? Their money, well, all I have to say, it was a lot of disappointed people this year. I will not use them next year. I can do mine on line and get the 8-15 days with tax act and save all those bank fees I advised anyone that deal with them do the same.

I have read numerous complaints on this website about Jackson Hewitt supposedly defrauding people when it comes to RALs. Frankly, I think that many of these complaints are ridiculous. I don't understand how a person could not understand that when you apply for a RAL, you are applying for a loan that may or may not be approved based on whatever arbitrary criteria the bank decides. Also the bank is an entity that operates completely independently from Jackson Hewitt, so you can't blame Jackson Hewitt for your RAL being declined. They are using a new bank this year that obviously is using different criteria than the old bank. So this is why some people who have been approved in the past but are being declined this year.

Banks are also becoming more strict with loans because of the economy. They cannot afford to lose money, especially now. And everyone should know, I would think, that 8-15 days means business days, as in Monday through Friday. I think all of these things are just basic common sense and these complaints are indicative of an epidemic in which many, if not most, consumers exhibit enormous ignorance. Do not be afraid to ask questions and do not ever leave any business interaction without fully understanding what is transpiring. It is your money, it is your responsibility to make sure you are fully informed of what is going on with it. One last thing, a lot of people seem to think they are still going to get charged for the RAL fee if it is declined. I was told by my Jackson Hewitt preparer that this amount would not be deducted from my return if the RAL was declined (which it was). When I receive my return, I will make sure that I was not charged that fee.

I filed my taxes at Jackson Hewitt as I have for many years with the thought that I would get my ral like I always have. I filed head of household and earned income for myself and 2 younger kids like every year. No extensive filing needed. After many frustrating calls with everyone saying "I don't know" and being put through to a bank that they use for credit cards that has absolutely nothing to do with the taxes. I called back and of course magically got disconnected. Still to this day have not received my taxes from them.

Today being the 11th day, I called and the girl who did my taxes and is in charge of that store got offended because I am taking it out on Jackson Hewitt. She gave me a number that I actually got to talk to a human as where I have been asking all week and got their number that you couldn't talk to a human. Sounds pretty fishy to me. I told her and the guy I talked to that I have read the consumer complaints and she said this is the first she's heard of that.. Yeah I am just so sure. She claims that it's everywhere and this is the worst tax year.

That's [a lie] because I work in a restaurant and talk to a lot of people and no one else has gone through this except for me and why; because I am the only one who used Jackson Hewitt. The guy gave me a line that I must owe someone money and that's why I haven't gotten it and i will get a letter in 8 to 15 days. Love that line 8 to 15 days! I contacted the IRS website and no problems there and I don't owe any money to anyone so how bout another story. I am fuming right now and getting ready to contact consumer lawyer. Anyone know any good ones please pass it on. Oh and my advise...Do not use them. They are a scam. Never again next year I will e-file like I should have. But like all of us, I really needed it. Good thing my son who by the way used Liberty Tax got his the next day, loaned me the money to pay my bills and rent.

I decided to have my taxes filed by Jackson Hewitt, because I had bought a house, gotten a divorce, and had a lot of paperwork for the year. After being sent from one office to another, I thought all was well. I was told I would have a check the next day. The phone call the next day said my RAL (next day check) was not approved, but that they could not tell me why. So I was told it would be another 8 days. Those 8 days have come and gone, so I called again, and now it is going to be another 13 days from what they say. So much for helping me with my taxes. If I had filed them myself, I would have received my money quicker.

I have been a returning customer with Jackson Hewitt Tax Services since 2007. I was new to the city and I wanted to file my taxes with a company I could trust. I have had the most fair experience with Jackson Hewitt in regards to the price for the services and dependability. I will never use Jackson Hewitt again! This year is the absolute worst experience I have ever had! The price for preparation is too expensive and when I questioned the reason for the exaggerated cost, I received no explanation.

The only reason I decided to use a tax service was for the convenience of receiving a Refund Anticipation Loan without waiting for the IRS. The price for convenience seemed fair enough, therefore, was worth it. This year, I feel cheated and overcharged for a service that I did not receive. I was told that I was declined for the RAL and now I will have to wait 8-14 days (definitely 14 days). I did not need Jackson Hewitt to prepare my taxes. I have a bank account. I could have completed an e-file form online for $30, tops. I will never use Jackson Hewitt again!

I filed my taxes with Jackson Hewitt.I signed a contract for a loan for 8- 15 days, I did not receive my check with the time frame. There not phone number to contact the tax preparer because the phone number that is listed is disconnected 718-402 3686. I need to know if I am being charged the fee for the 8-15 day loan, being that I did not receive my check within that time and I called 1 -877 580-1040 and Kevin was not able to answer any questions that I have.

My refund was placed on an iPower card, which I had asked Keono to destroy 3 weeks prior. I got a loan placed on the iPower card, and I cannot get rid (cancel) the damn thing! iPower card Customer Service can be accessed through 1(866) 518-4722. And I have money on a card account that was not explained to be a binding means of receiving any monies from my refund.

The offices are offering these services with no real idea that you would not be able to get direct deposit or check. I have no idea of the relationship; his advertisement reads like Jack-Hew is all part of this, but they quickly distance themselves at a sign of trouble. I need this card cancelled!

My wife and I were trying to decide whether or not to file our taxes online this year or if we should file with Jackson Hewitt like we did last year. We decided to do as we did last year and we went to Jackson Hewitt. We filled out the paperwork and selected the RAL just as we had before. After inputting all of our tax data, the lady quoted our refund to us. Then she informed us that "Obama won't let them provide the refund in the form of a RAL anymore". She also informed us that the quickest way to get our refund available was to get the assisted refund "AR" and have it direct deposited. And that my fees were going to come to around $400.

They actually were a lot closer to $500. Little did I know that I was being charged for a service that is identical to the free IRS direct that comes with the basic filing and gives you your refund in the same amount of time. Also, I would have qualified to eFile for free online due to my income level for last year. So basically, Jackson Hewitt has stolen $500 from my family and I am quite pissed. I will never use their service again and will make sure that my friends, family and anyone who will listen never does either.

I went into Jackson Hewitt as I have done for the past ten (10) years to file my taxes. As I proceed to tell Ms. Ruby about how I wanted to file, she told me there's no 1-day loans. So I said OK and asked what the other options are there. She told me about the RAL! She prepared my taxes, and she even gave me a specific date, the fourth of February, to receive my refund!

I got all papers signed and left. I started calling the 866 number that I had to check the status of my refund. But it is not accurate or updated regularly, because I went online and found out about the refund. I called the office of Jackson Hewitt to express my concerns over my refund and was told that I would just have to wait for their supervisor to say when the money is in and that the banks are doing credit checks since the economy in a recession!

I'm like "What does the recession have to do with my money!" I have bills pending, food is needed in my home, the roof is leaking, and I thought I would have been able to handle some of this by now. I am seriously thinking of using another tax service next year! To me, I feel like Jackson Hewitt doesn't much value its loyal customers and the fact that we put our trust in them to provide a service which is not free or cheap!

For the previous two years before now, I used TurboTax online to do my tax return, and it has always been a great experience. However, this year, I purchased a new car and my first home. So, I was a little nervous about doing my own taxes and I wanted to make sure I received my first-time home buyer's tax credit. So, I decided to go to Jackson Hewitt (which I thought would be completely professional) to have my taxes done. That was a big mistake. The gentleman that prepared our taxes for us went through the usual routine asking various questions and entering information on his computer for about an hour. Then, he said, "Well, I guess that's about it," or something to that effect.

During that whole time, he never asked about my home or mentioned anything about the home buyer's tax credit. So, I said, "What about the first-time home buyer's tax credit?" He then said, "Oh. Oh yeah." He then proceeded to ask another employee there how they do the first time home buyer tax credit. The lady he asked came over to us and stated that they don't have the proper form to do that yet. My wife asked her if none of the tax preparation offices have it, or it's just them. The employee of Jackson Hewitt then said, "No, it's like that for everyone." The personnel there said we should go ahead and file, and we could do an amended tax return later free of charge. And, it would be no problem.

Later that day, we looked on the IRS website at home and found the new form for the first-time home buyer program for 2009. We called Jackson Hewitt and informed them that we found the form and asked if we could come back and have our return fixed. They said, "No, it's our software. We have to get the update from our corporate office. You know how it is working for a corporation." And then the lady on the line gave a slight chuckle. I did not find this amusing. I feel like we were lied to because if we would have known the truth, we could have gone elsewhere and received our entire return by now. I feel the employees there said what they had to say to keep us in that office and get their fees for preparing our taxes. Now, I have to wait at least until February 15th to file my amended return, and it cannot be e-filed. Needless to say, I will never be using Jackson Hewitt again as long as I live.

I have been a customer with Jackson Hewitt for 19 years and like all of you I go there to receive the instant refund. And like all of you, I have always received it within 24 hours. I found out, I was denied as well as the rest of you. I could not believe it and when I call to find out what is going on. The lady told me that a lot of people were mad this year because they did get it. I filed a complaint to their state Franchise office, their Corporate office and to Steven **, the General counsel with Jackson Hewitt.

I also sent him a long letter, including this link of all the letter and which I am sure my complaint wasn't the first, now that I found this site. I have gotten on my Facebook, I am getting on Twitter, and I am going to create a YouTube of my experience, and until they fix this problem. We can not allow for big business, and banks to continue to take advantage of us. Everyone that is on the complaint blog. Get the word out on your Facebook and to everyone on your Facebook and ask them to spread your experience in Facebook, Twitter, YouTube and I am contacting CNN. Contact CNN. Contact your local news. No more being taken advantage off. It is over. We are tired. You are tired of being on the losing end. If we wanted to wait 8 to 14 days, we would have did Turbo Tax or did it through the IRS ourselves.

Victoria, a tax preparer for Jackson Hewitt failed to disclose relevant information about our RALs this year. River City Bank which is handling Jackson Hewitt's RALs this year in several states sent memos out around January 8, stating that anyone claiming dependents, which were not of birth, such as grandchildren, nieces, nephews, foster children, etc would not be accepted for an RAL and would only be able to qualify for the up to 2 week wait.

We are senior grandparents who are raising 2 grandchildren and have not had a problem with RALs in over 5 years until this year. Now, we are waiting 14 days, and were forced to pay $365 for a service that is offered for free by the IRS, and $50-$75 by other preparers in the state. We called the IRS and they said nothing is wrong with the tax and it is going fine but it was filed with them as a RAL. What's wrong with this picture?

River City Bank together with Hewitt Jackson knew from the very beginning they were not going to give many RALs this year and were very discriminating who they would give them to. They both failed to disclose this information to their customers, in hopes of collecting the higher rates which is going to profit them in the millions of dollars this year.

This is a very sad situation of malicious intent for profit directed at American's poor, senior, and disabled population. At the very least, this should warrant a class action suit and should also include imprisonment in the states which laws have been broken and provides such remedies for the poor, senior and disabled. Do a Yahoo Search "River City bank Rals in 4 states scary situation" you will note that various stock and banks are also aware of this situation and just sitting back and watching.

Victoria, a tax preparer for Jackson Hewitt, failed to disclose relevant information about our RALs this year. River City Bank which is handling Jackson Hewitt's RALs this year in several states sent memos out around January 8, stating that anyone claiming dependents, which were not of birth, such as grandchildren, nieces, nephews, foster children, etc would not be accepted for an RAL and would only be able to qualify for the up to 2-week wait.

We are senior grandparents who are raising 2 grandchildren and have not had a problem with RALs in over 5 years until this year. Now we are waiting 14 days, and were forced to pay $365 for a service that is offered for free by the IRS, and $50-$75 by other preparers in the state. We called the IRS and they said nothing is wrong with the tax and it is going fine but it was filed with them as a RAL. What's wrong with this picture?

River City Bank together with Hewitt Jackson knew from the very beginning they were not going to give many RALs this year and were very discriminating who they would give them to. They both failed to disclose this information to their customers, in hopes of collecting the higher rates which is going to profit them in the millions of dollars this year. This is a very sad situation of malicious intent for profit directed at America's poor, senior, and disabled population.

After waiting an hour to get my taxes prepared, I went to the desk of where Andy was working. He was at Wal-Mart in Spring Hill, FL. After I waited my turn, this one guy butted in front of me and started asking Andy questions. Instead of telling him he needed to wait his turn like I had, Andy just ignored me and answered his questions. Next, there was another couple there who tried to butt in. This lady said she had an appointment. Andy did tell her that they don't make appointments so she couldn't have. She then said, "Well I need to make some copies of this because I don't think I can stay." She felt very comfortable coming behind the desk and how to operate the copier, so I got the impression they knew each other.

After Andy finally gave me his attention, he asked how he could help. I told him I was afraid it was going to be a little complicated because I had 4 different states. He immediately stated finding excuses and told me I should go to another store. I said, "You've got to be kidding me. I've been waiting for 45 minutes and now you're telling me you don't want to do my taxes?" He said he could do them but didn't think he could do as good a job as another store. If he can't do complicated taxes, he shouldn't be there. The friend of the lady whom he was doing taxes before me was from New York, so she had 2 states. After I got up and walked away, I went back to get his name and sure enough, the couple that I think he knew was sitting there. I honestly feel he blew me off to help them. Or, he actually isn't qualified to do a decent job.

First of all, I am single mother of three. I work in Real Estate/Property Management. I have used Jackson Hewitt to file my taxes for 5/6 years. 2006 was a very high stress year for me. I filed my 2006 return with JH and needed the money ASAP. I was able to pay my back mortgage for a few months and get out of the weeds, only to go back down in a hole.

In late 2007, I lost my home and my children and I became homeless. As I went by my old home to check my mail, I had received a letter from the IRS saying there was a mistake in the amount of $1800.00 on my 2006 return. I immediately contacted the IRS and explained to them that I had JH prepare my return and I was lost! I went back to JH and they asked me if I bought the gold guarantee. I assumed, as most individuals, that if I pay for a service and they make a mistake, that they would be responsible to fix it! Wrong! The story gets better. I went back to them in 2008 for an electronic filing of my current return and an amended 2006 return (which I had to pay for, yes, I had to write them a check for $128.00, check no. ** to fix their mistake) to amend the 2006 return and electronically file the current year. (I bought the gold guarantee) I only went back to them because they were familiar with this mess.

I have spoken to a guy named Ambrose. He assured me throughout 2007, he was aware of my situation and was going to fix it! He was mumbling form letters and numbers that had to be filed with the IRS. Apparently, this never happened. Hence, the amended return I had to pay for and they were to send in, and it could not be filed electronically. So I paid, wrote that check, their mistake they promised to fix. And guess what happened? They forgot to send in the amended return! I am thinking it got filed and someone screwed me again. I have called and called and made a case number with the corporate office.

I have had one call in 3 weeks from guess who? Ambrose, the boss of the North Point Branch who has told me more stories than the Bible, and now he is having his staff lie to me when I call. How hard can this be? Seriously, how hard can this be? So as I of now, I am assuming I owe the IRS $1800.00 + interest for 3 years all because of a mistake this company made and that I have paid for many times over. I need help! I am working in this terrible economy and I am terrified my rent check will bounce because of the IRS seizing my money. How can they do this to customers and not even give me the respect of a call back or an update. I am sorry, a truthful update. Has anyone else experience this?

I stopped at Walmart on my way from work to buy groceries. I walk into the store and see the Jackson Hewitt booth and decided to stop and have them prepare my tax return since I had my tax information with me because I was going to do my own taxes at work but just did not have time. I walked to the booth; there is a woman on the phone (I come to find out a personal call). She looked at me and said, "I am talking to my niece." I kind of whispered at her, "I need to do my taxes." She looked at me, never hung up the phone, and handed me a sheet of paper and told me, "Fill this out," which I did (she was still on the phone).

Finally, she hung up and told me again, "Oh, that was my niece." First thing she told me, "You know, your husband needs to be here to sign." I said, "Can we do the paperwork and he can come by tomorrow to sign, or can I take it to him to sign?" She then said very aggressively, "No, I said he needs to be here." At that point, hearing her tone of voice, I knew that this would be a bad experience. I said, "Okay, thank you," and told her that I would prepare the taxes myself, or go to H&R Block, which I have had good experience with them. She then handed me the sheet of paper with all my personal information back. I stood up and asked her for her name. She gave me her first name then she said, "And what is your name?"

Again, she was very aggressive. I said, "You do not need my name." At this point, she stood up, grabbed the sheet of paper from my hands, and tore it three different pieces including the top, which had my name on it. I tried to grab the paper back from her, but by looking at her behavior, I let go. She again very aggressively grabbed the phone and said, "Here, do you want to talk to my supervisor?" I said no and that I would call her tomorrow and left in tears and feeling threatened by her conduct. She absolutely had no customer service skills. She was very unprofessional and rude. On my way out, I spoke to the Walmart Manager and explained to him the situation. He gave me the business card for the main number to Jackson Hewitt to report the incident. Overall, again, I felt threatened by her behavior.

Last year, I went to Jackson Hewitt on (January 22nd) to file my taxes. I asked for the ral because me and my wife's first anniversary was on (Feb,14th) her birthday is (Feb. 23rd) and mine is March 20th. I didn't receive my tax refund until March 26, 2009. I thought it was held up because the IRS was reviewing it to verify my info, so I went back this year on Jan. 26, 2010. I asked for the ral, I was told that since I'm not a first time customer that it wouldn't be a problem.

The next day comes and they keep acting like they are too busy to talk, but telling me that they have a pile of checks just haven't had the time to look at them yet and I should be receiving a call soon. Hours go by, so I call again, I wasn't approved for the ral, but I should have a check on the 5th or the 12th. I forgot to mention they couldn't print my paperwork, the computer wouldn't let me sign, so they tell me to leave I can. They charged me the exact same amount for the 8-15 day as they did for the ral. If that ain't hustling what do you call that. It is cool to hustle as long as you are not ripping people off. Give them what you offered before you received their money. Never again.

I filed my taxes on Monday, February 1, 2010. I was told that my taxes would have to actually be filed to get my fees. I was also told that I had the option to receive my money next day. I have yet to see my money. I also realized that my total fees ended up being 600+. Now call me crazy, but that should be tax gouging.

I also have filed with Jackson Hewitt for 3 (three) years, and all the while I've been with them, there are tax problems. Every year there's a different problem that always fall back on me. I carry the same dependents every year, but somehow I can't carry them because they have to be living with me at the end of the tax year, but they live with me at the beginning of the year. She's disrespectful, she's loud, and she talked my business open in front of everyone that was in the room. Before it was my turn, you couldn't here anything the other person was saying and that I have to go back to Jackson Hewitt because of the loan and fees.

I was told on the phone that to prepare my taxes, it would be around $60.00 because I only had two W2s and I am claiming the head of household with 4 dependents. It sounded easy, right? Well, when I got there and had her do a RAL because I needed the money right away, I was charged over $500.00 for her to prepare my "simple" return. The fees for Jackson Hewitt were around $423.00 with a $100.00 RAL bank fee. I did get my money within 48 hours. But now I am asking myself, was it worth it? These people play on the down and desperate and it really needs to stop. Next year, I am going to file my own ** return and wait the 8 days. It beats spending over $500.00 (a car payment) to JH. Scammers!

Here is how my Jackson Hewitt visit has been this year which I will share with every person I come in contact with. On January 28, I went to the location in Walmart. I waited 20 minutes for them to tell me that they are doing software updates and were out of ink. I went home and came back two hours later. I waited about 45 minutes. It was no problem. I expected that Dale completed my taxes and was very nice. This was on a Thursday. I did the RAL direct deposit. Dale put the wrong account number on for my bank so therefore it was rejected. Not only did they do this once but twice, then they tell me that it will bounce back and print a check.

Well, tomorrow will be 6 days and I still don't have my refund and I paid over $400 to them to have this done! They keep telling me "let me get your number and give you a call back " and then they don't. I had one call back from a lady named Karen in the Greenville office. I will never use them again and I will tell every single person about my visit with Jackson Hewitt! Oh, also I called the 800 number to the corporate office and they told me that there was nothing they could do about it. And I am sure that typing this up will do me no good either but there you go.

I had my tax return done through Jackson Hewitt on 1/14/10. I was told they were not doing Rapid Refund this year. Not a big deal, wait the 2 weeks. The IRS "Where's my refund" website said my tax refund was directly deposited on 1/29/10. However, no money was placed on the "power" card. I figure the deposit need time to clear, so I wait until Tuesday, 2/2/10, then I check again, nothing.

I start flipping through the paperwork that Jackson Hewitt provided to me on the day I'd done the return and noticed a phone number for the bank Jackson Hewitt is currently using (Republic Bank). I call the 800 number provided, which is a tax return info line, as it turns out. I entered my info and the automated teller at the other end tells me, "We have received your refund, but are unable to process at this time. Contact your tax preparer for further details."

Well, I did that, to little avail. Then I decided to try calling Republic Bank on my own. While I was waiting for Republic Bank to call back, I got through to someone there, who informed me that JH had never sent the application and that they had our tax refund, just nowhere to send it. I called JH to inform them of this problem and I hear, "Well, I've got to call corporate HQ, I'll call you back." This was hours ago and I believe I'm going to be trying to fix this problem with very little support from JH.

For an impatient person like myself, who pay some regular Joe $200-300 to do our taxes, maybe we can all learn from this and do our own taxes from now on. The consequences resulting from this our own doing, however, the tax service cost $300 and I could've gotten my taxes back faster by e-filing myself.

I was charged $250 and a $41 fee for a simple electronic file that could have been done for free or a very small charge elsewhere. I was told this was a refund "loan" but later found out that it was not paid to me until after the taxes were filed and refunded by the IRS. How is that a loan? This is a rip off!

I filed my taxes with Jackson Hewitt for the first time, mind you, on January 18. I was told at the end of the tax preparation, even though I clearly stated I would like a refund the next day, that they no longer offer the next-day loan but I will get a cashier's check within 8 to 15 days, which was acceptable to me. Once we were finished, I was told that my tax preparation fee was $488.00 plus bank fees extra; therefore, my fee to them would be over $500.00.

I filed head of household, 2 children, and Earned Income Credit. Never, and I mean, never before have my taxes cost me over $100.00 to prepare. I went to Jackson Hewitt, because they were recommended to me for a quick refund.

Anyway, after informing this lady that I am not paying over $500.00 to file my taxes, she got on the phone with "corporate," and they came down in their price to $175.00 plus bank fees totaling $236.00. Big difference! So, still thinking this was high, I agreed, because she wanted $50.00 if I decided not to finish, which I did not have. On January 22, I checked the IRS website and was notified that the funds are scheduled to be direct deposited on January 26.

On January 27, I called Jackson Hewitt and told them that I have information from the IRS that the money was direct deposited into their account yesterday, January 26. I was told they haven't heard from the bank yet, but yes, a check should be ready to be picked up tomorrow. I never received a call back, so I called again on Friday. I gave them a whole day to get the check.

I called on Friday, and I'm told that the "manager" has been working very hard onto getting my check and that it was supposed to be here this morning but it still did not come in. Now, to my knowledge, at that time, my refund has been sitting in their bank since Tuesday and no one seems to know why I haven't gotten a check. I was told that the manager will call me back before 2:00 pm. At 4:00 pm, I called back, and after giving all my information again, I was put on hold, and after about 10 minutes, she got back on the phone and told me that "he has been very busy but he is going to call me right back."

At 7:00 pm, I received a phone call from the "manager." I would call him by his name, but I cannot pronounce it. He had a very thick accent that was hard to understand. At any rate, I am told by this person that there has been a huge "technical" mistake and my money was sent back to the IRS because they (Jackson Hewitt) had no record of it. Therefore, they sent the refund back to the IRS, and I should be getting a paper check by the IRS on February 5, which seems to be the blanket date they are giving everybody.

I told him that it was not acceptable to me, and I want the check that was promised to me and I want it tomorrow. He told me there is no way he is going to cut me a check when they don't have the money to cover it. I told him in a very matter-of-fact tone that I want something done and I want it done tomorrow. It was their mistake and I want it corrected. He said, "I will call corporate and see if there is anything we can do. I will call you back in an hour."

After not hearing from him the whole rest of the evening, I called back at 10:00 am (opening time) and was told he would not be in until noon. I called at 12:15 pm, asked for the manager, and was told he wasn't in. I said I would call in 30 minutes. I waited 2 hours and called back and got another person on the phone that I have to explain the whole situation again with all my information, just to be told that I would get a check that would be released from the IRS on February 5.

After several attempts to try to get them to correct their mistake, I decided to wait until Monday, today, to call the IRS, since you have to wait 5 days after the direct deposit date to call. I got the IRS on the phone, after waiting 32 minutes, and I was told that the funds were actually deposited on January 19. The date that the IRS gives on their website is always about 8 days later, then it is actually deposited according to them. I said, "So Jackson Hewitt has had my refund since January 19, correct?" The reply was "Yes."

I asked the very nice lady at the IRS (truly she was very helpful) if they have any record of Jackson Hewitt sending it back to them and that they (the IRS) is cutting me a check on February 5. She replied, "We have not received the money back, which is very uncommon. And even if we had, it will take up to 3 to 4 weeks for a paper check." She has absolutely no idea how Jackson Hewitt would know a date that they would be sending a check. Plus, my refund which Jackson Hewitt has had for almost 2 weeks now has not been returned.

I call the JH branch back and told them all the information that was given to me by the IRS, and they just couldn't believe that the IRS told me they have "no record of cutting me a check on February 5, because that is what her notes say." I asked her who at the IRS told her that, and she had no idea and that it just says that in the "notes."

I explained again, very nicely, that I will not wait any longer for my refund that clearly has been either sitting in their bank or spent by them. This is a $2000.00 refund that I was expecting on Friday, with which I had plans to leave for the weekend with my children, and with which I had promised to pay a debt off that day. Now, I have to tell my children we weren't going anywhere and look like a complete liar to the individual that I owe money for a loan.

I was told by the lady at JH that she would look into what is going on with my refund and will get back to me. I, of course, told her that I have heard that over and over again. She said, "I can't make any promises, but I will look into it." I asked for a corporate number and was given the 1-800 number. I called them and asked for the direct number to corporate and was told that I have to have an extension in order to speak to someone at corporate. I asked for a list of extensions and I was told it was "classified."

I cannot get a hold of anyone to give me my money that Jackson Hewitt clearly has and has had for several days. This is not a loan; it is my full refund, and they are sitting on it! I do not know where to go from here. I am afraid I will have to wait at least another 30 days to receive it, if I do at all! This service needs to be stopped immediately for conducting service. I have only started with the complaints. My next step is a lawyer, so now my refund is going to cost me an arm and a leg. Way to treat the general population that is just trying to get by with what we have, Jackson Hewitt. Very corporate of you!

I filed my taxes with Jackson Hewitt on 01/28/2010. I wanted a Refund Anticipation Loan. I was told there would be no problem and I would have the loan in 24 - 72 hours. Later that evening, a supervisor called verifying my information. I answered her questions. I have filed my taxes for over 20 years with no problem except for 2007 when I also used Jackson Hewitt. I called Jackson Hewitt on 02/01/2010 and was told via 1-888-299-1040 number that I did not qualify for the RAL. I'm okay with that but once they knew, I should have been called and offered other options, namely to take my taxes somewhere else.

I could have filed online with the IRS and not have had any fees or I could have filed using Turbo Tax and gotten a direct deposit for less than 50%. Now I may get my refund 2/12 or 2/19 according to Jackson Hewitt. I have filed a complaint with my Secretary of State and will be filing a complaint with the IRS. I am experiencing some economic hardships this year which I have not had in past years and really was counting on this refund to get me over the hump.

Jackson Hewitt lied to me about getting taxes back in 1-3 days. Not to even think about how much they charged me. Thank God I have common sense to have a savings account to fall back on! JH will reap what they sow!

Now I feel a little better, yet pissed at the same time. So, what you all are saying is that they are outright stealing our money? Telling us we can get our money in 24 hours and then making us wait? While knowing all along that they are no longer processing RAL's and still charging the same amount as if we received it in 24 hours? What??? So, what can we do to stop them from taking advantage of people living in a recession. I mean really, obviously we need the money or we would just wait however long it takes to receive our refunds. This has to be illegal. Being a single mother that actually works and doesn't sit at home living of the government, I need the money to pay rent, power bill, and purchase a car so that I can continue to work. I was depending on my refund so that I can get my bills caught up and take care of my children.

I was getting my taxes prepared and the gentleman preparing my taxes told me they base the fees they charged on how much money I gross. I told him it should be based on the tax forms used not how much money I make. Then he made me sign a fee waiver so if I didn't like how much my fees were in the end, I would still have to pay Jackson Hewitt $69.00. I signed the form because I had no idea my fees would be $724.00.

After seeing how much my fees were, I asked him why the fees were so high. I told him last year my fees were $524 for a simple 1040, how come the fees are always changing each year. That's when he told me that the fees are based on my gross income and some of the fees go to the tax preparer and the manager as commission. I told him that I wasn't going to pay him $724.00 or the $69.00. I told him this was a scam and I was going to seek legal counsel to get to the bottom of this. That's when another tax preparer came to his desk and asked me how much money would I feel comfortable paying. I told her she should be charging me a set price e.g. short form 1040, etc.

The manager came over to the desk at that time and asked me if I wanted to leave and I said yes and she told him to give me my W2's and told me I could leave. I want to have Jackson Hewitt audit for the 10 years prior for each year they prepared my taxes because I think they're scamming their customers out of money. Their charging consumers based on how much money their gross income is instead of charging base on the tax forms used. My charges was $724.00 for a short 1040A . I refused to pay. I will go back to Jackson Hewitt on February 1, 2010 to get the name of the gentleman that worked with me.

I went into Jackson Hewitt to file my return. I had received a coupon that said "I qualify for the $2,000 credit line in which I could receive the next day." So when I asked the preparer he told me yes, so he proceeded to prepare my taxes. He informed me of the amount that I am getting back and never asked me anything about the $2,000 credit line.

So he said the computer did not give him any other options so he called a supervisor and they told him I didn't qualify, but he had never applied for the credit line for me in the first place. Then the supervisor told him to do a rinse on his system and try it again. Still no option, he apologized and told me the soonest I can get my taxes will be 8 to 15 days, and because of the economic situation they are not really offering the RAL and told me I should have my taxes by February 5 2010.

Well, I went on the IRS website and was told I should receive it by February 9, 2010. I called Matthew and he pretty much laughed and said, "Well, everybody else has been getting their return in the 8 to 15 days and mine is well over that timeframe." He said, "Maybe it's because you are getting such a large amount that they want to look at it more." But my complaint is they need to be consistent. I've been with Jackson Hewitt for 7 years and never have I had a problem with them until now. He told me that he will refund me $44.00 if I don't get my taxes on February 5, 2010. That doesn't make everything okay.

A new girl, who never did taxes before, told me and my friend that we had to file married filing joint this year as we live in the same house. She said it was a new tax law. If you live together for 6 months, you had to file this way. I always get rapid refund next day. I was approved when we left the office but suddenly got a call the next day that I was declined by the bank. I would have check in 8 to 15 days but still being charged $386 for my taxes.

They have my state refund but I still have no check from them. I think the government should investigate Jackson Hewitt for fraud because they are advertising a product they won't do and taking a large chunk of refund money from people who could have filed online for free to wait 8 to 15 days for a check. I am getting evicted because my rent is past due. I have three kids and nowhere to go. My car payment is past due and they are trying to repossess it. I think we should all file a class action suit against Jackson Hewitt and their new bank that are ripping people off and stealing money for a product they won't deliver.

Don't believe you will get money any faster than filling online for free! I too fell victim of the scam for such an extreme need to pay my bills and buy groceries for my family! I am out about $500 and was given $1150 on an ipower card 3 weeks ago through MetaBank. Now I did not meet The Republic Bank's underwriting loan criteria and will be waiting at least 14 days until the bank receives my money from the IRS, so I can be charged a finance fee before I even get my money. I would like to see how Jackson Hewitt can get away with doing this to so many people!

I am 30 days behind in some bill. I am one of six people working in my home. I made payment arrangement with these places to keep my lights on, my cable on and my phone on; and I have no money to feed my family! I would have been better off filing for free online!

I shopped at Wal-Mart this day and Vivian stopped me and said had I filed my taxes yet. I replied no and she said she was highly qualified to get me the highest tax return by the next day. I returned two hours later she said all I needed was all dependent's SS number and my ID. She said that after she's done with my taxes I will have my check by the next day no later than 10 or 11 a.m. No questions asked. I ask her if I could have direct deposit into my checking account for my federal, she replied no only my state and that will only take 3-5 business days.

I told her I've never had any problems with my taxes and I always got my refund by direct deposit or the next day. She said we will not have any issues. She first quoted me a low return and she realized she forgot to add my dependents. After placing all the correct information into her system, she said she lost my whole file. She had to call a supervisor from another store to help locate my file. After he located my file, the problem is that she still was unable to print my file. She asked me if I wanted the Gold guarantee package and at that time I declined.

After waiting an additional hour to clear her mistakes, I asked her is there anything else I needed or anything else she needed from me. She replied no and she apologized for the errors and she'll see me tomorrow and then she'll give me all printed copies and my refund. I reminded her of my $25.00 coupon. She said she has applied it already. The next day I called Vivian and she said I was declined. I said what? She said because of the recession most everyone, no matter who does their tax returns, is being declined. I replied you never disclosed to me that there was a chance I couldn't get my return or I wouldn't have taken a chance with you. She said I think the bank we go through does a credit check. I ask why didn't you disclose this information. She said I should have my return by the following Friday.

Oh, I was so upset. I told her that I have so many things due from my car note, a place to live (I applied for an apartment that is waiting for there deposit and first month rent), bills, my daughter has a busted ear drum that she need more medication, etc. I drove to Wal-Mart to get all my paper work (tax preparations) and asked if I can take my taxes to someone else and she said no or I will be audited.

I asked for her to adjust my taxes for the bank fees for the loan and to add the Gold package because there has been too many things had gone wrong. She replied ok. She said I didn't have to go over my paper work and I didn't have to sign because the day before I signed there's electronic key pad. The final straw: I receive a letter from the IRS stating that there is an error in my return of $233.00. She finally printed my documents that are failed and not readable said HR printer ink is not working right. I live in a motel with a friend because I couldn't pay my share of the rent. I couldn't move in to the apartment I qualified for because of this hardship. I had my auto loan company to a post date payment for 01/28/10 for my 2 months past due payment. I had to go to a local shelter for food for myself and my family. It has been a domino affect. One thing after another.

I filed my taxes with Jackson last Saturday. I have a simple tax filing, just my W2 information and claims to two children/child tax credit. I am in Las Vegas Nevada and I have used Jackson for 4 years with no issues and always got my loan the next day. I was told that Jackson is no longer using the iPower card this year (as I see a couple people who posted were not told this obviously) and they were not doing the one hour loan. I was told that they are still doing the RAL, which is the next day loan. I was charged $417 for the preparation fees which did not include bank fees. Sunday comes and goes and after a call and a walk-in, my check is not there. I asked what was going on. I was told by the tax preparer that it shows approved in the system but he does not know if that means approved by the bank for the loan or approved by the IRS.

Okay, so I called on Monday. No check. By now, I am angry, telling him that I could have gone anywhere or done this myself for maybe like $30 if I was going to wait this long. I complained that I wanted some of my money refunded because the service was not delivered to me. He said to me "Jackson charges $417 whether you get a paper check in two weeks or you do a RAL". I argued, this is not true. If that was true, everyone would get the next day service. He continued to say "yes, this is true".

I called the corporate office to make a complaint twice and got disconnected twice! Then I called another office to verify the fees. I was told no, the preparer was incorrect. We should not be charged if we do not receive the RAL. So she said my fees were not down to $386 and that I would get a separate check for the difference to correct the problem.

In the morning, I had called the bank that Jackson uses, which is a bank in Kentucky called River City Bank. This is a new bank they started using this year. They told me that my return came over electronic and as a paper check to be delivered in two weeks! I called the IRS and they also confirmed. When I called the preparer later in the afternoon, after he spoke with the bank, he flat lied to me and told me that my RAL was declined when in fact it never came over as an RAL but a paper check. Supposedly because of all my phone calls and complaints all over the place, I will be refunded some of the prep fees (about $140), which I am still trying to either get that money or get something in writing.

After all this, I will never use Jackson again. Next year, I will file my own taxes on the IRS website and just do direct deposit. Please continue to complain to every source you have and make sure you get a refund for some of your fees for not receiving your RAL. I, too, was anticipating the loan the next day because of the economic situation and the desperate need. This has had a high impact on my situation and not to mention, the stress of all the phone calls I have had to make.

I put my taxes on my ipower card last year with no problem. This year, I did the same, and I was told the next day that it would be 8 to 15 days before the money would be on my card. When I got my taxes out from last year, I realized I was getting charged the same amount from last year to get them overnight. But now, I have to wait almost two weeks. People are getting ripped off.

My husband and I used them last year. No problem, we waltz in there with all our papers in order and the guy acts like we are trying to fraud them because we take care of special needs for a family member and we have her information from social security. He sees this and says if we are actually taking care of her even though, we brought her with us as she is mentally disabled and has to be with us at all times.

After this indignity, he does our taxes and tells us we are getting our RAL. Of course, we were denied. Then we go back the next day and confront them. They claim that they have a stack of checks, as if we are the only ones in Tampa not approved. We are scheduled to get our loan on Feb 5th or 9th. I could have filed myself for free. They charged us $400 out of a $2,400 repayment!

We needed that money to catch up on bills. We were lied to and they knew full well Republic Bank is not approving loans. After further investigation, we learned last year they knew this year there would be no RALs. They say we will not be getting a refund for them and charging us for a RAL. Now, we have to wait on the IRS. I could have saved money and time by not using them. Why advertise a product that does not exist.

I went into this branch in Madison, TN, with my husband to file our tax return. We were greeted by an employee who seemed straight forward. We went through all the steps of filing the information needed. Once she told us what we would be getting, I asked if we could do a "same day" loan. She stated that Jackson Hewitt no longer gives same day loans. I said, "okay, what is the next step". She pointed on the chart to three different routes. I went with the RAL like I always have for six years.

Now, need I say I was referred to Jackson Hewitt by a respectable friend. I was told I will receive the funds the next day. I called the 800 number I was given, but long before that, I looked at the papers the lady stapled for our records. The face sheet states, "thank you for choosing Jackson Hewitt Tax service. Your 2009 income tax return has been completed and filed electronically with the IRS in Philadelphia Processing Center, and if approved, you can expect your RAL in a little as one day".

Now, this is after the taxes are filed. They are such liars. I will be at this branch protesting and stopping people from filing their taxes with this company. Something needs to be done about this. Like many others, I was told I have to wait 8-15 days with a $428 tag on the end of it. I hope this matter gets resolved. Further, I was trying to keep our lights from being turned off, tithing in church, and all sorts of things that I needing to pay for.

The purpose of going to a "professional" was due to buying home/renting old, Schedule C's, buying cars, etc. to make sure we were getting right refund, doing the taxes correctly. If it wasn't for the rental income, I would have done it online. We were quoted by the person answering the phone number online (which turned out not to be the local office like I asked) that it would be about $80. This was even after I told her of several forms we would be attaching. The gentleman was nice at first. When it came to the rentals that he did fairly quickly, he correctly asked the other owner about this but apparently did not get an answer right away as it wasn't until 1/2 hour later that she came in, unashamedly looking me dead in the eye and asking me if the IRS would believe that I had 3 legitimate Schedule C's!

They are legit and she tried to make me look like dog ** in front of several other customers and employees in the office! They proceeded to tell me we could not use the rentals a rentals (explained well, but still with a note of "you are so **" whereas this is the part where my Master's Degree mind knows I should let her self-pride smack her in the face with someone else, but I am PO'd). This is where some comment was made about cost and I said "Wait a minute, what is this costing? Because if it is over a certain amount, I want to stop now". I was told not to worry, it won't be that much by the manager. Well, wrong! The $89 charge turned out to be $410! When my husband came in, we did take our things and leave, not paying them.

I have been using Jackson Hewitt for the last 7 years. I have always got my refund the next day but, of course this year, I did not. I called the bank that denied me. They stated that I would have to wait until the IRS deposit my return which they did last night. But, of course, I have not heard from Jackson Hewitt about my check that I am supposed to have but the IRS has funded the account. I will never use Jackson Hewitt next year.

Yes, I have been going to them for five years. I always thought that Jackson Hewitt was a good tax company. This year, they did get over on a lot of people just to put money in their pockets (they charge me $400.00 at first until I started complaining, then they took off a whole $50.00. I was told that it was a discount, but still I was charged $350.00. People do anything to make fast money We do need to put a stop to this. Next year, they would not get my money.

This concerns my experiences as a Jackson Hewitt customer on Tuesday, January 26th 2009. It was not a good experience. First, some explanation is in order. Like so many people right now, the phrase a rock & a hard place barely begins to describe the dire straits my family & I find ourselves in. An eviction notice was served on us resulting in being locked out of our home. I won't bore you with the rest of the details. Since Jackson Hewitt's heavily advertised next-day refund seemed to be our best way out of this predicament (a solution that I was highly reluctant to use for obvious reasons that we all know), we first went to the nearest location to our (used-to-be) home here in High Point NC.

The young gentleman there (apparently a recent immigrant from somewhere, with an accent so heavy it was hard to understand) could hardly function without calling a supervisor first, wasting time over a question he should have already known the answer. Having no time to waste (locked out of our house, desperate, remember? ) we went to the next nearest Jackson Hewitt location.

The office supervisor did a warm & competent job in preparing our taxes. We explained our emergency situation to her, & how important a next-day refund was to us due to our situation, as well as admitting that otherwise, I would've done the taxes myself. This is an important fact to bear in mind, & is at the core of my complaint with Jackson Hewitt's services. She was kind, patient, & knowledgeable in helping us navigate through what we needed to do. This makes what happened at the end of our transaction with Jackson Hewitt's services even more suspect.

Remember, we had explained up front when we first sat down at the supervisor's desk how important & crucial a next day refund was to my entire now-homeless family. Moreover, this was explained to a woman with 30 years experience in tax preparation (by her own words) and undoubtedly several years experience within the Jackson Hewitt organization to have risen to the position of Office Supervisor. After the two hours of work to slog through our brief foray into retail business, then we find out that self-employment income disqualifies us for the one reason we were there in the first place. We were left feeling obligated since she had spent all this time with us.

Meanwhile, she did or said nothing that would indicate our right to walk away since our chief goal (which we disclosed as soon as we sat down at her desk) was not met.This was inexcusable, & strikes me as a deceptive sales practice since our preparer knew what our situation was & through her vast tax-preparing experience with Jackson Hewitt, no doubt knew the next-day refund policy concerning self-employment income, but did not disclose it up front.

This deception cost us $385.95 for a refund that we would've not gotten any sooner than if I had e-filed (via Turbo-Tax). That included charging us $49.95 to issue the check. In addition, I am forced to conclude that this is apparently company policy, not to disclose such important information first, since she was otherwise so extremely pleasant & helpful. In addition, blaming it on the bank that Jackson Hewitt runs these transactions through is not a valid excuse either, which was explained via previous paragraphs concerning the their experience.

Due to these factors, I can only conclude that we were victims of deceptive sales policies set at Jackson-Hewitt's corporate level, that have much more in common with a shady used-car dealership than a nationwide tax-preparation firm. So, much like our experiences with Jackson Hewitt, here's what my policy will be concerning this matter:

First & foremost, they have seen the first and last dime Jackson Hewitt will ever get from me or any member of my family. We were willing to put up with the exorbitant fees & interest of a next-day "refund" at rates that would make a loan shark salivate, as the price we had to pay to have a roof over our heads. We are not willing to do so under these fraudulent circumstances.

Next, I will avail myself of every local media outlet with a consumer affairs division & send them a copy of this letter. I don't think I have to tell anyone that the fact that Jackson Hewitt advertises with these same media outlets will not shield them. Car dealerships tried that concerning disparaging articles about their sales practices that have appeared in newspapers & TV stations across the country, only to have that kind of finagling & advertiser "boycotting" struck down in several court cases concerning the rights of a free press.

Next, we have the internet. I will be visiting as many consumer-protection sites as I possibly can to spread the word about how this all went down. Geometric progression will take care of the rest. I have written the company so they know that I'm dead serious about taking these steps, & they will not simply evaporate due to the struggles we're having.

I did my taxes on January 22nd, which was on a Friday, and I got an ipower card so I was told to check tomorrow. Well, I did and of course, the money was not on the card. I didn't check on it or even go back on Saturday. I waited until Sunday afternoon. I went to the office and asked if my name was on the list. The two ladies there said, "I don't know," and they checked and said that it was. When I had looked at the list, it was only one person on the list that was approved. The answer I got was, "I don't know, maybe check on Wednesday, that's when they drop checks." Of course, it was not there.

My thing is that I have been with them for 10 years and have never been not approved. My credit is no different than before. It's not great, but usually, this time of the year is when I try to gets some things in order. They know people are going though difficult times, and a lot of people who are laid off, and are just barely making it. I have always trusted them even if I think that the charge is high, but you sometimes have to do what you have to do, to get by.

I really believe that if they had a sign saying, "we are not giving out fast refunds," people would have filed some place else, or at least been given the option to go somewhere else. But instead, I guess a big company like that needed the money more than us. They should be ashamed. I did turbo tax for my son last year, and it was very easy, so I guess I'll try that for myself next year, and just wait.

They are not getting my business again. I needed it for my bills, like everyone else, and I have a son who is in college who needs money for his books and other things. Also, I have two more children here, and another one who is going to attend college this year--and who should be sending out his application now. You know, at Christmas, you steal from Peter to pay Paul. But this year, I won't be able to pay Peter as I have in the past. He will have to wait a little more time. I just hope my stuff don't start getting cut off.

Like everyone else, I have the same complaint. I filed on the 1/22 and was told that my money would be on my card the following day. Which I believed, being I just had the holiday loan and didn't have any issues. The next day--no money.

So, I called JH and was informed that I also was denied for the ral. How is that possible being I got one on 1/4. She had no answer. She stated that I would have it in 8-15 days. Now, I'm wondering is it 8-15 days after the IRS accepts. Because mines has been processing since Monday, when IRS states within 72 hours. What is really going on?

I was told by another blogger that some have started filing complaints with BBB, in which I'm about to do. Because they knew that they was offering Ral's, but that was still advertising as if they were which is wrong. I'm an single mom and was looking forward to paying off bills. This has really set me back even further, being I made arrangement to pay off these bills when money was first expected.

Do not use Jackson Hewitt this year; it is a scam! There are no RAL loans, no one will be approved. The assisted refund will not get your money back faster. They are telling you eight to fifteen days, but that is actually when the IRS itself is posting it into your account. The assisted refund is actually a loan to cover the cost of paying your tax preparer and will make your basic file be over $300!

Jackson Hewitt is actually not offering you a service that you can't do yourself, in the same amount of time, for no more than $30.00 tops. My fiancee filed on the 15th, same story as everyone else. He wanted the RAL but was told that he wasn't approved. They offered the assisted refund which he took, thinking that the IRS would take a month or longer.

I explained to him that e-file this year would be really quick. He filed on the 15th and yes, the IRS has scheduled to release his direct deposit tomorrow, the 29th. So he paid $388.95 for a basic tax prep, which included 1 W2, the child tax credit paper work for three dependents, and a schedule M. His tax refund--which he would have gotten in the same amount of time, on the same day they said they would pay--will now go into their bank account, be deducted this outrageous fee, then deposited into his account. What exactly are we paying this for?

I called the Jackson Hewitt rep tonight, and asked for a phone quote with exactly what he filed. I was told $99, his was $299 without the bank fees for the loan. Not two minutes later, this same preparer called him back about his complaint, and told him, "Well, I don't know who quoted her that, they were obviously mistaken." When I tried to call the number back, it wasn't even a Jackson Hewitt Office, it was the number to Western Container Transport and their message said that they were closed for the day. I don't know how they can legally do these practices.

Nothing is explained up front until after you've completed the process. The fine print for the assisted loan says, "You can file your tax return electronically or by paper and obtain your refund directly from the IRS for free." The IRS can deposit your refund directly into your bank account in as little as 8 to 15 days from the time you file your tax return. The preparers are not telling you that if you paid your prep cost right away; it would be less than $100.

I called H&R Block tonight also, and the girl was very clear that his taxes would not cost more than $60 for straight taxes without any RAL. This is ridiculous and needs to be addressed, what suckers are we not to read the fine print. Purposefully deceiving or not informing is the same as bold face lying to me. I hate you Jackson Hewitt, and I will definitely tell anyone and everyone not to use your service.

I been dealing with JH for about 11 years now, &and I always got RAL for $350.00. This year, they charged me $425.00, and told me I have to wait 8-15 days or longer. I do not feel it is right how they are treating people. I am taking care of my 3 grandchildren, and they are getting ready to shut my lights and gas off, because I planned on having my money to pay my bills. This will be the very last time I'll ever go to them again.

I have been using Jackson Hewitt for 12 yrs and this year I filed with them again. I was told that I qualify for the rapid refund that I always do, so I paid the $393 to file rapid. I have waited for 6 days now for that refund! In the mean time, I start finding out that Jackson Hewitt is working with a new bank this year and that bank is not approving anyone this year for instant or rapid refunds but they are still charging for these refunds! When I call to try to find out how long I will have to wait, I get the runaround and people have even been told the President is the one responsible for the refunds not coming in on time! How can this company get by with stealing money from customers they have had for so long? Is this the help we get from this country being in a recession? And what can I, and the rest of the consumers, do about this?

I went in on January 20, 2010 to have my taxes filed. I've been approved for the RAL for 3 years in a row. This year I applied for it and I got a call the next day that it had been declined. I asked why since I had been qualified in the past and of course the lady didn't have a clue why. She said I'd receive a letter in the mail stating why it was declined. It's been 1 week and 1 day but still no letter. She said it would take 8-15 days for my refund to be put on my iPower card. And you all know how high their fees are? Since the RAL was declined, the fee is only going down $30-$50. Are you kidding me? Their employees get paid hourly just like me so why in the world are the fees so expensive? Whose pocket is it going into? I've even tried going to the irs.gov website to check the status of my refund and keep getting the same message that they cannot give me any information on my refund. Even though the website says it takes up to 72 hours to get the information. So does that mean Jackson Hewitt still hasn't processed my taxes? I guarantee I won't be back next year!

Well, I have filed with Jackson Hewitt for several years and have always received my refund the next day. Well, not this year. 24 hours after filing my taxes, I still hadn't received any money so I called and they told me my RAL was denied. They couldn't tell me why. All they could do was give me their bank's number! All the bank could tell me was that they don't expect my refund until Feb. 5th! I filed my taxes on Jan. 25th expecting to get them back the next day like always so that I can catch up on my bills that I'm behind on, not to mention food or gas to get to work! I had to go to court to avoid being evicted from my home since I thought I was going to have my taxes to catch up the rent, but that didn't happen, did it? I stumbled on this website and was outraged to see that there were more stories of them ** people over. I thought it was just my bad luck. I will never use them again, ever!

Well, I guess I will tell the same old story here. I went to Jackson Hewitt here in Pittsburgh and got them something. I did my taxes on Tuesday night of 1/26/2010, the lady gave me a card, stated that I call that number at 9 am the following day to see if my check would be there. So, I called and I was declined. I then called her and asked her why and she stated that the bank will be sending me a letter in the mail. And then I came on here and started reading all the same horror stories. I proceeded to look into the bank that they use, Republic Bank.

They have an 800 number for your tax information so I called. They asked for my SS number which I put in and my SS number was not on record with them. Well, how can that be if they declined my loan? So, then I called Michelle back up and advised her of this. She was flustered and she was like, "I have no comment." What? No comment! Do you think you are talking to a reporter here? I am looking for my money. Well, she was like, "Give me your SS number." And she was acting like she was putting it through the system and she was like, "Yeah, the IRS received your claim at such time and the bank rejected you on this time." Oh really? Because when I called the number on the card at 8:00 am this morning, it stated that it was still being processed so how can you see that I was declined the night before.

This is horrible. I tell you, I will never ever go to them again. I mean I can see if the bank is really rejecting you but I don't think the bank is even putting out claims through. We are all getting a standard recording telling us we are declined and we will be receiving a check in 8 to 15 days. Someone should really do something about this. They got us for all this money and I can't even take my business somewhere else. Now I am locked in. They should be closed down so this won't happen next year. I am in negative balance with my checking account and thought I would have that money to cover it but got scammed.

First, I went to have my taxes done and let Gregory file my taxes. At first, he explained to me that Jackson Hewitt would have to charge me $50.00 if he was to enter all the information. I decided not to let me do my taxes but they would still charge me that fee. That was okay. At the end of doing my taxes, I had asked to do a rapid refund and Gregory told me that President Obama had stopped rapid refunds for this year due to the banks and that I would not be able to rapid refund. I then called another tax place because all of my friends told me that they got rapid refunds and the other tax place told me that they are doing rapid refunds. I called another Jackson Hewitt company and they told me that Jackson Hewitt was the only one not doing this which they advertise on television that they do. So I called the administrative office in Mobile AL.

When I first called, I told the person I talked to about my situation. She laughed and then hung up on me so I called back. She then put me on hold for 20 minutes. I hung up and I called back. She then put me on hold again. I hung up again, called back and I asked if she could leave my name and number and have a supervisor call me back but no one did. I called the office back and left a message for someone to call me back and they did not so I called back the next morning and left another message and no one called me back so then I called and spoke with another women and she said that she would leave the supervisor a message to call me but no one did.

I feel that they should let everyone know that as they walk in the door, if they are doing rapid refunds, they need to go elsewhere, not lie and wait until the person finishes their taxes to tell them lie. I want something done about this situation because I would not have let Jackson Hewitt do my taxes if they would have been upfront. I feel that Jackson Hewitt should not only rapid refund my check but also not charge me anything to do so for all the inconvenience they have caused me I am a single mom and really could have used the money right away.

I filed my 2009 taxes with Jackson Hewitt on January 25, 2010 and I applied for the RAL and was told that I could pick up by check in 24 hours. Today is January 27, 2010 and when I called Jackson Hewitt to ask what is going on, they tell me that my RAL had been denied and that I would get the check in 8-15 days. So I ask the lady if anyone was going to call and tell me and she verified my telephone number and claimed that they should have called me and I continued to tell her that they didn't. That is bad customer service.

I am also a loyal customer of Jackson Hewitt for 19 years and like everyone else, I was deceived by them by not telling me about there is no more RAL loans until they told me my amount and said, oh, our fees have went down this year. And we still had to pay a loan fee. She said, "By the way, we don't do the one-day loan anymore. We can have the money deposited into your account, though." Well, I was upset at that point. I feel that they should have told you as soon as you sat down with them, but no they don't.

They wait till you say ok to your amount, and get all excited to have your money the next day. Then, wham--you have to wait for your money for 8-14 days. Wow, wow! Are you kidding me? Well, I am just like everyone else. I will not go back to Jackson Hewitt again. Oh, by the way, I was told the president of the United States made this change. This was told to me by the manager! Wow, really? Well, then how come HR BLOCK still does the same day, next day loan?

They will never get any more of money ever! They lied straight to my face and if they do that, then I don't want them keeping my money! I will use TurboTax from now on--every year TurboTax will get my money! I'm upset by them lying to me and being so secretive in the whole situation. Even after I told her I needed to get money into the bank. I was so upset that my blood pressure went up and called my fianc and told him what happened. He said calm down; just don't deal with them anymore.

I went to Jackson Hewitt on January 15th to file my taxes and was told they were not doing the RAL loan because Obama stopped it since it was too much money (Cape office). So I did the 8 to 15-day tax that cost me $320.00. I was then told I would receive it by the 27th on Wednesday; that is when the money goes on the ipower card. Today is my daughter's 6th birthday and I am not happy. I still don't have my money and when I call nobody knows anything at all. I even had plans to take her to Disney World; now it's all shot to hell. I could have gone directly to the IRS and had better outcome and saved $320.00.

I want my money back from them because they are nothing but liars as I found out the banks that had dropped them since they went bankrupt. And they are looking for another bank, so everybody is suffering because of the deceit and lies. Now I get to tell my child that we can't go because the money I was waiting on isn't going to come in and I still didn't get an answer as to when either. I am about to contact my attorney and sue them. They could have been honest from the beginning but they weren't.

I went to the Jackson Hewitt in Cincinnati and was asked how long I wanted to wait. I asked if they do same day loan and he said no, but I can do the one day and the money would be on my card in one day. I left at 2:00 that afternoon, checked my card the next day, no refund. I called the Jackson Hewitt office. The guy that did my taxes answered the phone. I said, "Hi, I'm calling to talk to someone about my refund that was supposed to be on my i-power card." He said, "Is this Ms. **?". I was like yes how he knew it was me, I don't know.

"Well, Ms. **, your RAL was denied", he stated. I said, "Why? I just was approved for the Christmas loan so how am I not approved for this?". He said he didn't know, that he would call me back with the bank number that denied me, which he never did. I called the bank and the automated system told me I wasn't approved because I didn't meet the criteria. I've been going through Jackson Hewitt for four years. I'm so disappointed and I don't recommend anyone to go there. They knew we weren't going to get our refunds in one day and instead of them being honest to their customers, they lied.

I'm not happy at all. I was misled and feel they need to apologize to their customers. I called my local news and complained also. That's my money and I feel I work every year. I'm a tax payer, I don't delay them when I'm paying taxes to delay me when it's time for me to get mine.

We go in on the 23rd. We are the first person in the office. While we are filling out paperwork, others come in. So Kemper Sears looked at them, told us that she does not know how to file our claim and had to make a phone call, even though she is the owner and manager of this office. She's supposed to be responsible for training them. She only does part of the papers, had us wait to the side so that she can get to the others. She said that we are already approved for a Money Now and we should have our money in 1-4 hours.

Four hours later, we have nothing so we go back in to tell her and she says it will be at least 12 hours before she can finish our paper work because "why should she be expected to file it so fast when it's tax season and she is obviously overworked." I asked her if that is keeping my rebate in hold and she says, "Of course not." At the end of the day, we still don't have it. She's called the bank, said it's on hold because of the IRS hasn't seen it yet. She told me it's the IRS's fault and that "her hands are tied." She does nothing else.

I called the bank, iPower, Jackson Hewitt and the IRS and I learned that it's because she still hasn't transmitted the paperwork. I tell her this and it still takes her 3 days to complete the paperwork. She called us to come in and sign it and when we arrived, she isn't even there. So she can't transmit it. I go in after she arrived and confronted her about it and she went into histrionics saying I have expected too much from her because she is overworked and doesn't know what she is doing and had to make a phone call in Indiana, and how can I possibly expect her to actually do her job! I have been with Jackson Hewitt for over 15 years, my situation hasn't changed either.

Yet she was trying to make out that my file was so unique, when all it was was that she was shuffling us to the side so that she could go to the next customer. I spent $504 just so that I could go through 5 days of ** with them. I still have not gotten my money, no one still knows anything, and I could have done this much myself. What a laugh? Is that at the end of this? One of the other employees gave me those crazy coupons and asked me to refer friends to them.

I believe all of our money is sitting in their bank, collecting interest and making more money off of us. All of us work very hard and at tax time we finally get to get caught up on our bills and treat ourselves to maybe a new outfit or I can buy that new TV. Well, this year my friends, it's gonna be a little longer. I did my taxes on the 15th and was supposed to get it on the 18th; then they tell me the 29th. Now it might be February 5--who knows when it will come? Just so mad. How can someone take advantage of people like this and sleep at night? Good luck everyone. I hope you all get your money before you get evicted or get your power and gas shut off.

I was told I could apply for loan and they knew they didn't have a bank. I had never been turned down for this loan before. I was depending on this money. It caused me to face a harder financial hardship. Based on a lie to get $400 in fees. This company should be put out of business or made to refund fee for misleading people.

Just like you all, I have been a loyal customer for seven years of Jackson Hewitt. I was told I was approved for the RAL. It wasn't deposited in my bank like I expected. I called and was told I was denied. I would have my money in 8-15 days. Still waiting. The fee was expensive. This is my last year as a loyal customer of Jackson Hewitt. They will eventually have to close down because people like us will not stand for fraud and dishonesty! I, like everyone else, has bills that are due. Bill collectors can only hold out for so long! Shame on Jackson Hewitt!

I filed my tax return on January 15, 2010 through my local Jackson Hewitt office as I have done for the past 10 years. I applied for a RAL loan which I have done for the past several years with Jackson Hewitt. I was promised that I could pick up my check on January 18 or 19. When I called to see if my check was ready, I was told that my loan had been denied and it would be 8 to 15 days before I would receive my refund. I have never been denied a RAL loan in the past and my credit score has improved since I was approved for my RAL loan last year.

I believe Jackson Hewitt has been grossly negligent because of their "business as usual" treatment of this year's RAL loan customers. There is no way that my loan for this year should have been denied, given my improved credit score, unless a material change in the RAL loan program had occurred. I believe that Jackson Hewitt had a duty to inform their customers if material changes had been made to the RAL loan qualification requirements. Anybody up for a class action lawsuit?

What really troubles me is the fact that my tax return is very simple and Jackson Hewitt told me that I still must pay the $272 tax return preparation fee. I have one form W-2 and earned income credit on my tax return. Even a moron like me could have electronically filed my return using TurboTax for less than $20. The date of receipt of my refund would have been identical to what Jackson Hewitt now is promising. The only reason I went to Jackson Hewitt was to get a one or two-day quick refund through their RAL loan program.

Jackson Hewitt must not have done any due diligence when they changed their RAL bank lender or is intentionally failing to disclose the material changes in the RAL loan program to earn excessive fees from a multitude of loyal customers. I hope the executive management of Jackson Hewitt monitors websites like this one because they are in for a repeat of fines and/or judgments that occurred in 2007. Damages: The excess of $272 in fees over the amount required to electronically file my return using TurboTax.

On January 25th, I filed my taxes with Jackson Hewitt. I have filed either with Jackson Hewitt or H&R Block or Liberty every year. I have always been approved for RAL before. I was told by my tax preparer that it would be 1-2 days for my return and not to worry about being denied because 9 out of 10 people are approved and you will on be denied if you owe taxes, child support or student loans, which all three I do not owe or have ever owed. Well guess what? Just like all of you, I was denied and now I am being told it will be 8-10 days for my return.

I wouldn't be so angry except I have never been turned down before and I was lied to directly by my tax preparer. Now I see how many other people are being ripped off and promised something they will not receive so Jackson Hewitt will still get your $400 to file your taxes knowing how many RALs are being denied and you will get your return no faster than if you eFiled with the IRS yourself for free. I will never go to Jackson Hewitt again and I hope everybody on here does the same.