Jackson Hewitt

On January 31, 2010, I paid Mr. John ** $150.00 to have my taxes for the year 2009, filed electronically. I was due a refund from the state in the amount of $285.00, which I never received. On February 7, 2012, I received a letter from NYS Department of Taxation and Finance saying they never received my income tax return for the year 2009. I immediately contacted John ** to confirm that he filed them. Mr. ** had a problem finding my papers and advised me to sign another form that would be acceptable to the Department of Finance. Mr. ** said, "don't worry, I know my way around the department because I'm an ex-employee for the IRS". After signing and sending the documents back to the Department of Taxation, they sent me a letter with explanation and reducing the amount of the refund to $100.00 because one of the dependents I used on my taxes for that year did not qualify any longer.

A new filing date was issued for March 28, 2012 as if my taxes had never been filed. Since this time, Mr. ** has not been very cooperative, said he's working on it but does not return my calls, forcing me to show up to his place of business. Department of Taxation said that Jackson Hewitt must provide a copy of the confirmation email that was sent out verifying Jackson Hewitt's transmission was received. Jackson Hewitt does not have this document to provide. Jackson Hewitt does not want to pay the $285.00 + interest since 2009, + $150.00 I paid them to do my taxes nor do they want to honor the Gold Guarantee certificate that was issued at the time I paid for the preparation. Any assistance on this matter would be appreciated. Thank you, God bless you and Amen.

My mother passed away on March 20, 2012. I went to JH to file her taxes for 2011. I wasn't comfortable doing her taxes. She had several 1099's and I am not familiar with filing those forms. It took several days and several phone calls to get everything together. I paid $400 for their terrible service including filing electronically so I could get the refund faster. That was April 17, 2012. Yes, I had taken it to them before the 15th. Here it is May 21, 2012; got a letter from the IRS. JH didn't file the correct forms and now I have to get it together in order to receive a refund in hopefully 6 to 8 weeks. I find myself waiting for the other shoe to drop here in Indiana. I'm sure it was not filed correctly either. Wish I had read this before I went to JH.

I filed my taxes in Niles, MI with Jackson Hewitt. They made errors on my taxes and still to this day, no Jackson Hewitt staff at the office or corporate knows anything. They were supposed to re-file and fix the errors they made and send it back into MI. I just found out that MI has nothing. So, I paid Jackson Hewitt $510.64 and my taxes were not completely filed and were filed with errors and now I cannot get any answers about where my refund is or if corporate even re-filed my state taxes!

A couple came to me for advice and assistance. A Jackson Hewitt office had filed their taxes and the IRS has since notified the couple their return was in error and more than $1,000 was owed to the IRS. That Jackson Hewitt office is closed with no forwarding address. Another Jackson Hewitt office offered no assistance and said they were not surprised the couple was having problems. Beware, my advice is to go to a year around established office that does not offer gimmicks and does not get paid by the amount of your tax refund.

I went to the Jackson Hewitt at Wal-Mart by my house. I would like to tell you my taxes were done right, but I can't. I was way overcharged, and they did everything in the book wrong on my taxes. They put that I was single, and I happen to be married. The guy said I could not claim the interest on my home in Texas, but I found out I can. This man made up numbers. There was not one thing that was right on it. Well, to make a long story short, I went to H&R Block to get it fixed; and a woman who worked there corrected it. I am getting an extra $2400.00. The nice woman at H&R Block told me to get my money back, but the owner refused to give my money back, even though they did it all wrong. I think the people who work at that location and the owner are very rude and do not care about their customers. Did I also mention I am disabled .

I am writing this review to warn people about the nightmare that is Jackson Hewitt. We recently used Jackson Hewitt Tax Services to prepare our taxes and electronic file our joint return. The experience was absolutely terrible and is still ongoing. We e-filed through this office on March 10 and were told our refund would be direct deposited by March 30. To date, we have not received our refund. When I called Jackson Hewitt to ask about the situation, they stated they couldn't help us because we were signed up to get direct deposit and gave me several different IRS hotlines to try.

Needless to say, after finally getting through to the IRS (after being on hold for at least an hour), they tell me that they never received our return from Jackson Hewitt and that we need to send in paper copies of everything! We contacted Jackson Hewitt after receiving this news and they were unable to accommodate us in anyway. They also refused to issue us any kind of refund for the $200+ we paid them to prepare our taxes and just blindly claimed that they submitted our return and basically pushed us back out the door. The customer service at Jackson Hewitt is horrifying and I strongly recommend that you do not use them.

I have tried other tax services in the past (Liberty Tax Service) and have never had this kind of issue. The tax preparers at Jackson Hewitt are not educated in tax law. They simply use the same basic software that anyone can access at home similar to a Turbo Tax product. The specific woman that prepared our taxes could not answer most of our questions and had to keep calling the Main Office. It was very frustrating to say the least. We would have gotten up mid-session; however, Jackson Hewitt will charge you a sitting fee. Another fee, no big surprise there from the rip-off that is Jackson Hewitt!

I went to a local Wal-Mart in order to get my taxes completed by a Jackson Hewitt rep. I only had to wait 20 minutes. While I was in the middle of consulting with the rep, another customer arrived to get their taxes. The rep asked me if I was in a hurry and I responded yes. She then asked the other customer to wait a few minutes and then she would take care of her. I thought the rep was going to complete my return while I was there, but then I was told it would be the next day before they were completed. I had to call for 2 days before the rep said they were ready. Then, I was told the cost was $225 when I thought it would be a lot less. I was not happy at all, especially when I found out I owed over $1600 in federal taxes. I will never use Jackson Hewitt again.

My husband, David, and I went to a Jackson Hewitt location in Lancaster, SC which was set up at the local Wal-Mart. There was a large sign which stated that they would charge 50% less to file our taxes this year than we paid last year. We were charged $100 last year, so according to basic math, we should have been charged $50 for the services. We filed the short form and it took a very long time as the employee seemed clueless and hung over. We had to pay $240 for them to be filed. That's $190 over the promised price. The consequences were that on our limited income, no money was left to buy groceries. I'm hungry now for my refund from the company. I have yet to have the opportunity to speak with anyone about this. There isn't even that option when I called the Dillon office to speak to anyone about this. The only option offered was to leave a message. I am determined and will follow through with this until we receive the money they took from us.

Since 2-8-2012, my local office owner has given me this song and dance that he doesn't know why my return isn't here yet. In mid-February, his office admitted not filing my return correctly but now, I am being charged excessive interest rates for my RAL. On 4-20-2012, I was told by this same owner to "** off, I don't care about your taxes!" Really, is this how you conduct business? No federal tax return to date.

Word of advice: always look at your taxes after you do them. I didn't and I could have been in big trouble if I was audited. I went to Jackson Hewitt out at Wal-Mart in January to have my taxes done and the lady said file married but file separate. She got me for $290.00 with the gold plan. Renae took hers up to H&R Block yesterday and the lady said there is a big mistake on mine when Renae also took my taxes in there so they could do hers. She said that Jackson Hewitt put down that I had a $5,000 metal roof and $1,800 insulation done to my house for an energy tax credit which I don't have.

I gave her receipts for home improvements, but nothing with a metal roof (form 5695 tax relief). Not only that, but Jackson Hewitt would have also charged her $290 when it should have been just one filing even if she came in later. H&R Block did an amended tax for us and it just costs $100 because of this mistake of Jackson Hewitt. I went back out to Wal-Mart and told the guy there; the lady wasn't there, so she was to call me. If I don't get reimbursed my tax fees for preparation since I had the gold plan, I will be calling the Better Business Bureau and talk to her superiors. She could have got us in big trouble; not only that, she could have got us for another $290. Grrrr. I want my money back.

Mistake on 2008 taxes (interest refund) - I filed my 2008 taxes in 02/2009 and gave the preparer all my forms. I found out the following year the form for cancellation of debt was not filed, and I had to pay the taxes with my 2009 refund which was fine but I'm entitled to the interest due to the preparer not submitting it. I've been trying to get the interest since 2009 and getting the runaround from the manager at 3815 Eastern Ave. location. Last year before tax season was over, she assured me the check was in the mail. I have not seen it. Now it is 04/2012.

I went to JH in Jan. 2010 to file my taxes for 2011. I was told that I could not apply for educational credit until February 15. On February 15, 2012, I went back to JH and brought needed paperwork. First, I was never told that I would have to pay a fee to file the amended return. I paid $74 to have the federal amendment prepared. I was told that the paperwork was going to be sent out from their office. When I checked with the IRS to see if they have received my paperwork for my amended return, they said they didn't see anything. It has been 8 weeks and found out that my paperwork was never sent out by Jackson Hewitt, and the preparers are now saying that they never told me that that I was suppose to send out the paperwork myself.

After doing the amended return on February 15 with JH, I called the preparer to find out if my paperwork had gone out. He assured me that it did. Now everyone that I spoke to in that office is denying everything that was said to me. I have spoken to the office manager on two occasions and the preparer on a few occasions and now 8 weeks later, I am in jeopardy of losing my car and behind in my bills because I was depending on the timeline of the receipt of my return money to pay my bills. I was unemployed when I filed in January 2012, and am unemployed still. I had to go to the main office to explain to them what had happen and they printed my federal amendment and state amendment and put it in an envelope with recipients address on the envelope for me to mail myself. This was never done at the first office I went to.

I am very angry because no one is accepting responsibility for what they have done, and are saying they never told me that. Funny, I was wanting 8 weeks for something that wasn't coming, and was told various times that they sent my paperwork out after doing my amendment paperwork, even was called by this office to come for my state amendment because I could pay for it at the time.

Okay, well I went to Jackson Hewitt in Terrell, TX to get my taxes done. Everything went well, but I had recently adopted a child and the guy did not know what to put in the system so he called his branch manager in Rockwall, TX. She was to suppose to know his answer. I guess when it came time to get my income tax; it showed on the IRS web that it was indeed direct deposited in their account. Jackson Hewitt sent it back to the IRS and because they screwed my whole adoption credit up, I had to get an adoption review and since they sent my earned income back, the IRS put the whole thing on hold.

So, I called Jackson Hewitt, I felt like they just turned their backs on me. I would call and the branch manager was never there. They still have not given me any answers except that I was not going to have to pay for my return. Well duh, I wouldn't have paid them one cent of my money after that but I filed my return January 21, 2012 and here it is April and the IRS is telling me still 1 or 2 more months before they get a chance to review.

I have not since heard from Jackson Hewitt. I would not recommend them to anyone. They could have at least backed me up gave me a loan until the return was done if they were so perfect on their work and back it up 100% which is what there commercial says. I was not jumping for joy around. I should sue the commercial for false advertisement because I am not happy.

The Jackson Hewitt Tax agency on Harrison Ave. Harrison, New Jersey had an offer of $40 off if the amount of service exceeds $140. Rather than charge the original quote, I initially received $90 for my wife and $60 for myself. When I arrived in the office, the fee had then become $80 for my wife plus $60 for myself, reducing the set amount to $140 and thereby making this discount offer void. I was not told by the tax preparer of this discount. I saw it advertised for this office later that day. Secondly, I was not given a copy, the only copy, of my son's Social Security card that I asked for. Third, I do not really know if the tax must be sent by me (no envelopes), or if it is done via email. This was very unclear.

My problem is not with the IRS. In fact, they have been helpful. I had my 2010 taxes done by Jackson Hewitt. They place over $25,000 in self-employment income, causing me to owe $8,901. I am not self-employed. I made arrangements with the IRS to make monthly payments. I paid over $3,800 toward this bill, even though I did not have to pay.

An IRS agent discovered this error and told me that I should have an amendment done by another agency which I did. I filed a claim with Jackson Hewitt. They have denied my claim stating that they have done everything for us accurately. They stated that my claim is not covered under their guarantees. Yet, I have paid more than $3,000 in penalties, interest, tax amendment and user fees because of their initial. When I went back to the place where the taxes were done, they told me that it was a good thing that I purchased their Gold Guarantee. However, they are not paying me anything. They still do not see any error. I am looking for some way to collect what is due to me.

I called in to get the status of my tax return for a prior year because of an overseas government contract that other tax offices could not help me with. I was disturbed to hear this comment after my question: "Ma'am, so how much will the service cost me?" She said, "About $200.00." I said, "Why so much? Any reason why?" She said, "That's the way it is."

I will never do business with Jackson and Hewitt. By the way, I was not pissed off or anything. But when I heard that comment from a so-called professional that has been doing business of filing taxes for over 12 years, I think that is poor professional skills and just flat out lazy for not even providing a customer with the appropriate answer that will keep the business reputation. I will never go to Jackson and Hewitt again and will tell others about my story. This was my first time going to this tax service and it will be my last. I called the IRS and they sent me the forms that I needed and it was very easy to file. Thanks IRS—they never told me that it is just the way it is. I will never ever go to Jackson and Hewitt again. First time impressions are everlasting impressions. Thanks, Nancy, for the lack of help from the main office in Moline, IL.

My mother went to check to see if she needed to file taxes. My mother is 78 y/o and has been retired on social security for 5 years. She receives small retirement and IRA payment by law. Those two things totaled $1200. She went and was charged $103.00 along with a $30 off coupon. I feel that my mother was taken advantage of. I've used your service a few times and now I'm done doing business with your company. I know you don't have to file taxes on social security. I paid $100 more than my mother and filed joint married with long form and did state taxes also.

I have used Jackson Hewitt for a couple of years to do my income tax returns. However, after reviewing how much they charge to file simple tax returns, I decided to seek other opportunities. After completing my 2011 returns with the new service I chose, it came time for me to e-file my returns. My returns were rejected a couple of times because of a PIN# that I don't even know exists. I searched my returns for the last two years and cannot locate my PIN that I need to file my returns or the PIN I had didn't match the PIN the IRS has. So I called Jackson Hewitt. The number I have been given the last two years for any questions is the number that I called. I spoke with a nice lady, she was polite and courteous. However, she could not answer my question at all. It was so bad she gave me the same office number to resolve my problem twice because they didn't even know who I should contact. Then on my third time calling, thinking it was a mistake or maybe it takes time to route the call, they put me on hold indefinitely!

My wife and I had our taxes done in 2010, by Jackson Hewitt. Now 2012, the IRS told us that we owe $7,000 that has to be paid by March 24, and it is now March 2nd, less than a month before we have to file again. My wife was told, that whoever fill out the forms did not put all the figures in and they did not have time to help us because we did not pay for the security. So we had to take the money out of our savings. I will tell everyone I know and everyone I meet to not go to Jackson Hewitt unless you want to take chances.

I received a $50.00 coupon in the mail, so I put it with all the papers for our tax lady. Our taxes are ready so I asked about the $50.00 coupon. She said that was for new customers only. My question is what do you do for your regular customers that keep coming back? This is our 3rd year I found the $25 coupon, but I feel the $50 is a good offer to keep me as a customer. Why was I mailed the $50 when it's obvious to you that I am a customer of Jackson Hewitt? I would like to stay a happy customer. I hope this goes on someone's desk. Thank you.

We have been to Jackson Hewitt in Yorktown, VA (Grafton Office) on 4 occasions to get our taxes done. JH has been paid and they still aren't complete. We've been told 6-8 different amounts on what we owe. Each time, there's a software glitch or miscalculation. There is zero accountability and the person completing our taxes is the manager of the branch (Bill **). The last time we were told to come in and sign for our taxes, he wasn't ready though I made an appointment a week in advance. I just finished an abrupt phone conversation with Bill and this time, he's running the taxes through a friend (again). This is unacceptable. Last time we will use JH to do our taxes.

I've simply called for information regarding my refund status. As when I filed, the woman nearly guaranteed my check would be there in 7 days, a billion fees later. I paid $450 to file and when I call today, an employee tells me to not call them because they don't have answers and then mumbles, "Here we go again with these idiots." Okay, I understand the IRS may be running slow this year. However, when you work someplace that is involved in filing taxes, you should be prepared for a question or 2. If I paid $450 for a service, why should they be so rude and nasty? My refund is 20 days past what they said it would be and they refuse to speak to me.

They told me several years in a row that I would be getting a refund every time I filed, until I got wise and called the IRS myself and found out what was going on with my refunds. Well, every one that works at Jackson & Hewitt must make a % rating every time that they get a sucker to file with them. Lead them to keep thinking that they are fixing to get a refund, while they are being rude to you after you have filed and threatening to call the police because you are standing there, demanding your money like they said it would be there. Well, they are all sorry as hell and I hope the good Lord takes care of everyone with them that is crooked!

Jackson Hewitt has not provided service as promised. My husband and I went to Jackson Hewitt on 2/6/12 to have our taxes prepared, which costs approximately $500 which we paid at this time. We were to receive a $395 refund from VA and we were to pay taxes to MO and the IRS. We began checking VA department of taxation for refund status and continued to receive a message that taxes had not been filed. My husband went to JH on 2/27 for answers. He was told our taxes had not been filed due to being lost in the mail and that we needed to sign one form. We were not informed as to why we had to sign this one form if our complete tax returns were missing. My husband signed at that time and I stopped by after work on 2/28 to sign and to speak with a supervisor or someone in authority. The only person there was an office manager that apparently wasn't aware that she should be tracking the mailing of those taxes filed.

She stated multiple times that she hadn't received notification that the taxes hadn't been received and that our taxes were not the only ones in the missing envelope as if that would make the situation better. I asked that the district manager call me, which has still not occurred nor do we have word that our taxes have been filed. I called this office again last Friday (3/2) to ask for the district manager and had to leave a message to return my call. This office is unprofessional. When I walked in, I disturbed this woman's solitaire game besides her being uneducated and, to say the least, ineffective. The fee we paid was excessive in the first place but then to receive below average service is completely unacceptable. Obviously, JH needs to train its tax preparers in tax preparation as well as tax filing and follow through as well as professionalism. This is not a professional organization and I deeply regret going to Jackson Hewitt. We now have to go to great lengths to simply find out if our taxes have been filed.

Anyhow, I go in to get my taxes done. This old guy, Barry was his name, kept focusing on my ** rather than the tax return. He hit on me the whole time and I just wanted out of there. A relatively simple return for head of household was over $450! This creep has called my phone over six times already wanting me to go out with him. Such a loser with a limpy. Totally unprofessional!

My Elderly Mother Was Taken Advantage Of: One of the agents at the West Jefferson, NC Walmart told my mother that she would do her taxes free of charge. My mother explained to the agent that she worked part-time for Walmart, and that she also drew social security. The agent told her repeatedly that there would be absolutely no charge to do her taxes. Halfway through the process, the agent started having trouble and started telling my mother there would be charges. My mother told her to just stop, that she didn't want to continue.

The agent intimidated my mother by telling her that she would be charged cancellation fees, and also that the agent herself would be penalized. This scared my mother, and she let her continue. My mother was charged $162.00. I've called the home office in Charlotte 3 times to ask for a refund and to complain, and no one will return my calls. I am also very disappointed in Walmart that they would partner with such an unethical company. This company takes advantage of seniors, so beware!

In 2008, I filed taxes with Jackson Hewitt at one of the locations - Texas. At the time, the tax preparer (Tony - Branch Manager) did my taxes. I was asked a few questions and the one I could answer was the day I purchased my home. We looked on Sumter County website and she advised me we can file for First Time Homeowner credit. We did accordingly. All went through and I received my return. My job requires a lot of relocating. I can work six to one year in different locations. Now I'm here in NJ and received a letter from the IRS that I should have never received credit because I purchased the house prior to the law going to effect. Nevertheless, I called Jackson Hewitt to please help me with this matter since originally, they prepared the filing for me and they have insured which should cover me for these types of issues.

I got nowhere. No callback, no customer service was provided. They referred me to a website and a 1800 number. Some took my info and supposedly filed a claim. Three months later, I'm in the same position. I finally made an appointment with the IRS myself. I was told by Jackson Hewitt customer service rep that I can go to any Jackson Hewitt and they would have to help me since I was covered by their guarantee from being a client. I asked for the nearest location to me and he gave the Walmart Union NJ location located on Rt 22. Next day, I was there. To my surprise, the person there was very rude, closed the curtain and told me not his problem. I would have to call 1800 customer service and let them deal with the problem since he did not make the mistake, he will not be responsible for it. He told me to leave.

I need help with this matter the soonest. I have to now repay the IRS $7500 and have gotten nowhere with Jackson Hewitt. I have nowhere to turn. I'm desperate and scared. Jackson Hewitt has no direct number to contact anyone, no corporate headquarter number, just 1800 and no one knows anything. They just transfer you around and around. Please help me.

Earlier this month (Feb), I used the Jackson Hewitt kiosk in my local Walmart .The preparer was rude and not really paying attention to my questions. She made several attempts at filing my info but kept blaming her computer for freezing . Once she claimed to finished my tax form, she gave me Smart card and told me to wait 24 hrs, then activate it. After doing so, I waited four weeks to call the number on the card looking for my refund. The card keeps saying it is invalid. After several times trying, I went back to my local Walmart kiosk where I was rudely greeted by a manager who tried several times to activate my card and look for my refund. The manager became rude and offensive too me. He told me to leave or he would call cop.

I haven't had a legitimate complaint until today. JH automated system put out a bogus message that in 24-48 hours, my IRS refund will be direct deposited into my account. JH phone rep says that is an automated response according to when I filed my taxes or like it was going to say that anyway. Well, where's my refund? Automated system is saying March 6th. Today is Feb 22! Come on. As a consumer, I feel like it is misleading and unfair.

I filed my taxes on 2/03/12 and waiting in line (standing) for over an hour, when they finally ask me if I had an appointment. I told them no because I had called and was told they were only taking walk-ins. I thought it out because it was my only day off that week and I really needed to get them done as soon as possible. Like many, I am depending on the money that I have worked hard for.

I finally got them finished and ended up paying around $400 and selected my refund in 7 to 13 days. I finally called on the 14th day and spoke with a very rude employee that made me feel like a burden to her. This really upsets me because I am a very calm person and just wanted some answers. She told me to call back in a few hours and my check should be there because it was showing that the bank has received my check and they were just waiting for one to be printed. I did not want the confrontation so I did not call back; neither did I get a call from them. I did call the next day and was given attitude again.

It is now day 17 and I called again and was told that they were waiting for the IRS and it is the IRS fought. This may be true, but the professionalism of Jackson Hewitt has nothing to do with the IRS. She proceeded to tell me that the IRS has accepted my refund and it is on its way to the back any day. I asked her if she was sure and she said "yes". Then I was furious and I told her I have no idea how she can be so sure of this because I hadn't even given her my name to look anything up. I am really upset that I paid so much money and feel as if I have been ripped off.

They should not be able to advertise 7 to 13 days if the IRS has 3 weeks. I want some of my money back and Jackson Hewitt should hang it up and not even open their doors next year. I will never step foot in a Jackson Hewitt office again. I have even been considering avoiding Wal-Mart while they are there too. I know many people that went to H&R Block and filed around the same time I did and all have gotten their checks. So my question is what is Jackson Hewitt doing?