|
Barbara of Lockport IL (07/14/08)
In 2005 I had my taxes filed with Jackson & Hewitt. I paid almost $300 to have my taxes filed by what I thought was a reputable place of business. However, I received a letter from the IRS stating that figures on my tax return were incorrect and that I owed $3500 to them. I called Jackson & Hewitt to inquire about this and got the around. I was told someone would call me back. No one called me back.
I called back again and was hung up on. This has been going on for over a month and still no one has called me back to help resolve this issue. Jackson & Hewitt takes your business and guarantees you that if they make a mistake they are liable. However, they refuse to back those words up.
I now owe the IRS over $500 in interest and penalties because of Jackson & Hewitts mistake.
Karri of Gary IN (07/08/08)
Well I went to Jackson Hewitt for my returns back in 2006 for my 2005 taxes season. I went around the time it was pretty. I knew a girl that worked there because I previous worked with her at another job. I trusted Tracy with my tax returns. I actually dropped them off because I was in a rush because I had another appointment. She messed my taxes up so much she put on my returns that I had two kids (I have none) she also put on my returns that I have own my own business (I do not).
Causing me to owe the IRS and not receiving a refund for that year. Now I just found out that I owed the IRS this year when I received my stimulus refund check and it was like 522.00 short of what the first letter stated. I was very upset. I called Jackson Hewitt to let them know what happened and they gave me the complete run around. I told me it is not their problem we have a new owner now and we can't do anything for you. I'm thing to myself this is your problem because of the fraudulent information my preparer put on my taxes caused my not to receive a refund and bad part owe the Irs.
I contacted the Irs and the gave me some wonderful advice to handle Jackson Hewitt because they agreed that because of the information Tracy Carter put on my return that's why I owed that IRS and did not get a return. No one has yet helped my in this matter. The lady at the local office is extremely rude and very ignorant. Needless to say I will never use Jackson Hewitt Tax Service again!
Due to her fraudulent information, I haven't received a refund in about 2 years and I didn't receive a refund in 2006 when I was suppose to
Jodi of Baltimore MD (06/17/08)
I went to Jackson Hewitt in April 2008 to have my 2006 and 2007 taxes prepared. I asked how much it will cost me and she said she can't tell me until she's done but it won't be too much. She said the computer will tell her when she's done. I needed to get them filed on time, so I told her to go ahead and prepare them. It ended up costing me $598 for both years. I hate to think what she thinks is or isn't too much! Very deceitful by not giving me a clue how much I would be charged!
When she prepared the 2nd year, it took her about 10 minutes because she had all my information in the computer. $300 for 10 minutes is RIDICULOUS! What makes it worse is the way she told me to pay for the tax preparations. She asked me for 2 blank checks and ran them through some machine. She said it works like a debit card and the money will come out right away. I checked for over a month and the money never came out. I thought GREAT, they overcharged me and it serves them right! I even called to find out what was going on because I'm not looking for a free ride even though they scammed me.
They said they never heard of anyone asking for a blank check before and no one in customer service could help me. They told me to call the office where I had them prepared. It's off-season...no one's there! What am I supposed to do now? It's almost 3 months later and I checked my bank account today and they decided to finally take the money out. Luckily I had the funds to cover it. I completely forgot about it, but what would have happened if I didn't have the funds in my account to cover it...3 months later? I believe they purposely did not take the money out right away so they could then charge me another fee for insufficient funds (thinking I'd go ahead and spend that money). In short, Jackson Hewitt is a RIPOFF. I will be telling everyone NOT to go there! They charge way too much for the bit of work the computer does for them. Customer service did not attempt to help me nor did they seem to care about the stress I was going through wondering if I could spend any of that money to make ends meet in this horrible economy we're trying to deal with now.
This could have been a nightmare for me if I had not had the funds to cover this outrageous overcharge of $600 that they decided not to take out until 3 months later after I gave them 2 blank checks (my fault--will NEVER do that again!). With the economy the way it is right now, it's been very stressful for me the last 3 months wondering if I could spend any of that money or not to make ends meet. No one at Jackson Hewitt Customer Service would help me nor did they seem to care.
Nicole of Millville NJ (06/16/08)
I went into Jackson Hewitt to have my 2006 taxes done. I gave Flor all my information all my husbands information and let her do her magic. Well magic is exactly what she didn't do. You think you are going to a place like this and having your taxes done by a professional well atleast that is what I thought. Until may of 2008 when I recieved a letter stating that I owe the IRS $1600 because of jackson hewitts mistake.
I went into Jackson Hewitt and come to find out on my husbands w-2 form it stated $11,000 well Flor put $1100. So now I have to come up with $1600 tht I should have never recieved because of Jackson Hewitt's error. I called the office and took them my paperwork they told me that all they are going to pay is $140 for the initial interest and penalties. So now I get to make a monthly payment to IRS that I don't have and also continue to get interest and penalties put against it so I can owe them even more money.
I now have to take extra money away from my family because of Jackson Hewitts mistake. I am one person that will never go to Jackson Hewitt again and I will tell all my family and friends not to go there.
Marisol of Chicago IL (06/04/08)
I filed my taxes and requested direct deposit. After 3 weeks I called because I had yet to receive my refund. I called again after 4 weeks and they said wait one more week. After 5 weeks they said oh we did your return by paper and not electronically so call the IRS in another week. So at 6 weeks I find out from the IRS that Jackson Hewitt, whom I paid lots of money to, did not file my taxes!
Oh the best part is that when I called them and made them aware of their mistake I received a oh oops, do you still want us to file them for you? And then in the end found out they would not mail them out or send them electronically nor would they refund me considering they at least prepared my taxes! No more Jackson Hewitt for me!
Stan of Litchfield Park AZ (06/04/08)
We filed our 2006 taxes through Jackson Hewitt in march of 2007. All documents were presented to the tax preparer including my 1099 for social security. The tax preparer Sonia, who worked there failed to input into the computer the correct socail security earnings for 2006 onto the federal 1040 form for the taxes to be filed. We werent aware of this as we dont go over the taxes once we pay a preparer to so. This was our very first year using Jackson Hweitt and they did this to us. WE received a lettter from the IRS this year in 2008 letting us know that thre was a discrepancy in our taxes for that year. 2006.
WE called the irs to get a 30 day extension until we could get to the jackson hewitt office to talk with them about it. When we went to the jackson hewitt office the manager terri there did a amended return free on the federal and the state. We were told that they would only pay the interest fees up to that date on the irs debt. Since we have been to Irs and had to file a paper waving the penalty fees and we were told by irs that the amendments didnt even need to be filed, they were sent in and drawn up for nothing. Now jackson hewitt says that they are not paying for anything other then the interest up to date, and so far irs hasnt seen any of that money yet either.
WE now have a 805.00 debt to the irs because of their error. Sonia no longer works there, the lady who made such a error. WE can not afford to pay the irs back the money owed that we should of never gotten to begin with but we did because our taxes were done wrong, Jackson hewitt should be responsible in paying the debt. WE have never, ever had a irs debt ever until now. We still get a stimulus payment but that was suppose to be used to take care of whatever was needed just like any other american getting theirs. Now we wont get a stimulus payment or in fact, we hope its enough to cover the debt.
Stephanie of Defuniak Springs FL (06/03/08)
In February of 2007 my husband and I went to Jackson Heweitt to get our taxes filed as this was the first year we were filing together since we had just gotten married a few months before.
We took in our W-2's and a print out of his earnings from a job at the airport. The lady doing our taxes filled everything out as normal but when she got to the peice that had his earnings she said that she could not file that and that there was no need to file it because it didn't have the EIN number and because it wasn't but a $3000 worth of earnings.
Needless to say, we did need to file it. We thought that she knew what she was talking about so we didn't think nothing else of it. 2 weeks ago (May of 08) we get a letter from the IRS stating that we owe $550 plus penelties and other fees for not claming the $3000 from the airport. I immediatly notified Jackson Hewitt and they told me to bring the paper work in to them right then because I had the Gold Guarentee that I paid $50 for (not counting $300 to file our taxes that year).
I asked her why it had taken so long and she said that the reason we didn't get notified sooner is because not only did the lady not file that portion, but she had put my husband name on the return wrong. She had put his first name with my Maiden name. Not sure why since all his W2's and SSN card and DL card had his last name. She said that they government purposely waited till this year when we filed out taxes so that they could get the accurate info off of his SSN and make sure that no one else was using his SSN.
Now its been 2 weeks and still, they haven't called me back and when I call they put me on hold...I am assuming to call the supervisor that was supposed to have called me back 2 weeks ago....well it's always, I need to take a message cause she is busy right now. I have 8 days left to get that paid. And not only do I not have the money to pay this, I am still waiting on my stimulus check that was held up do to us oweing taxes and not knowing
Stacey of Milwaukee WI (05/14/08)
I filed my 2007 taxes at Jackson Hewitt this season, and it was the worst decision I've made concerning taxes. I was in and out of work this year and I have three children, I pay my own bills and live by myself. However the lady that filed my taxes filed me as single when I told her that I was head of household and I have three children she did not file my third child. When I got home and looked over my papers I noticed the mistakes and contacted the regional offices and they said by me signing the papers there was nothing they could do, so I basically waiting for an audit because of this mistake, but I should of reviewed the forms before signing I was just moving to fast. The workers at the location I went to really needed to take a course in customer service because they were all rude not just one the whole office with music blasting having customers stand and wait until they decided to look up and service them it was a disaster. I will warn anyone that thinks about using Jackson Hewitt go to H&R Block if you can't do your own
Latoya of Saltillo MS (05/07/08)
My husband and I had Jackson Hewitt do our taxes in February '07 and received a rapid refund. It wasn't two months later that we found out that they had excluded my income altogether in order to get us a refund which is illegal. We had to pay our entire refund in for 2007 for their mistake. Fortunately, I looked over the paperwork and realized that we only owed the IRS a 1/3 of what was paid back in our '07 taxes. The IRS saw the same mistake and realized that we did not even make enough money in 2006 to owe that much in taxes.
Thankfully we will be recieving a refund of the difference in the next few months but everyone else is not as fortunate for these so-called professionals screw ups. From then on, I have prepared my taxes myself for free online and with no mistakes because they are approved sites by the IRS.
Jean of Austin TX (05/02/08)
This company did my 2006 taxes. The gentleman that completed mine was so incompetent that me made over $1000 in errors; that is how much I owed IRS and had to pay back by March 2008. I am requesting that Jackson Hewitt pay me back the entire amount of the error. This was not some small error, which I could except. The employee made several big errors.
The company charged me over five hundred dollars for their services. They are stealing...and this goes beyond human error. I have made several attempts to get them to repay me and they have not so much as responded to my requested. These people are thieves. I am a single parent and $1500 (in errors and charge for their services) is a lot of money to me.
Being out $1500 in funds that I count on has been economically disastrous for me. This is a big company and I am a peon. I am out this much money. This business is dishonest and I intend on telling everyone I know about it.
Parks of Silver Spring MD (05/01/08)
My check was sent to the local office in March 2008. I called the Maryland Comptoller in May 2008 to find out where my return was. I was told that the check was sent directly to my preparer, however, I was never notified. I called Jackson Hewitt's 1-800 number and was told that my return was deposited into a different bank account and I would have to wait until the regional manager got back to me to find out why....I'm still waiting.
Arkendia of Cleveland OH (04/30/08)
my sister came from ala. to live with me. 2004-2005 she filied her taxes with jackson hewitt. we both asked if she could file my children since i didn't work and without asking any other questions she told us yes, as long as she lived in the home and contributed to the household. well my sister was audited and has to pay back all that money.
when we called jackson hewitt to ask for help they told us that there was nothing we could do expect pay back the money regardless of the preparer telling us that it was ok to file them. they are awful. will never use any of their services again. this company will say any thing just to make a dime including lying to customers.
we have to repay all that money back with a payment plan that we can't afford but have to keep because of the interest that is growing
Arkendia of Cleveland OH (04/30/08)
my sister came from ala. to live with me. 2004-2005 she filied her taxes with jackson hewitt. we both asked if she could file my children since i didn't work and without asking any other questions she told us yes, as long as she lived in the home and contributed to the household.
well my sister was audited and has to pay back all that money. when we called jackson hewitt to ask for help they told us that there was nothing we could do expect pay back the money regardless of the preparer telling us that it was ok to file them. they are awful. will never use any of their services again
Michelle of Marion IL (04/22/08)
I was told my income tax refund would arrive within 8-15 days, and currently it's been over 21 days and I still have no sign of a return. But what aggravated me is that when I called about it I was told it would take several weeks, and that it's my fault for not understanding. Upon escalating to a region manager he told me to stop picking a fight. I feel I was mistreated.
I still havent recieved my tax return. The representatives rudeness cetainly caused a rise in my blood pressure.
Barbara of Baker, FL (04/21/08)
My taxes were prepared by a local Jackson Hewitt office at which time a mistake was made even though I tried to explain the mistake at that time. An ammendment was done the next day, Jan.21 2008. I was told at that time it would be mailed that day to IRS.
Unfortunately, it went missing for two months and was not post marked until March 5,2008.
I have filed many complaints and talked to several supervisors and have not yet received an answer as to what might have happened. The IRS reports that my taxes could take at least 8-12 weeks more.
As a result of late filing, I have several obigations that have went into delinquency including poperty taxes, mortgage payments , insurance.
Raymond of Brooklyn CT (03/16/08)
My wife and I filed our 2007 taxes with Jackson Hewitt in Feb. 2008. We told them on the phone we had to file for CT and PA; they told us it would cost $150.00. Well...it turned out that the person doing our taxes didn't know how or where to: 1) claim the $600.00 I spent for exams 2) file my Pa Berkheimer taxes (so she didn't) 3)where to send my PA state taxes; and lost my W-2 for unemployment so I can't file the Berkheimer myself. Come to find out, she even charged us $350.00 to do our taxes--not the $150.00 we were quoted...and messed them up to boot.
Now I will have to pay someone to redo my PA local tax after I try to get another W-2.
Moeasha of Merrillville IN (03/12/08)
I filed my taxes in Feb. '08 to later get a letter from the State of Indiana saying that my taxes were missing forms. I went back into the office where the manager Sylvia Jones assured me that she amended my taxes and that I shouldn't worry. I didn't hear from the IRS, so I called; and they told me that my taxes were suspended and that they are still missing forms. I went back to Jackson Hewitt where I was verbally abused--literally cursed out! She later told me to get out of her business and was totally ignorant. People like that should not be able to represent Jackson Hewitt.
I had my 16-year-old son with me when Sylvia Jones cursed me.
Sandra of Hazel Crest IL (03/06/08)
I had my taxes done in Feb. 2008, and I filed for the rapid refund. The federal refund came back in two days, but when I went to pick up the check they told me that I had to mail the state refund. I paid a fee of $425.00 for them to file my taxes, and I still have to wait for my refund for state. What can I do about this?
It caused me economic damage because I was expecting to get my state as well as federal back in a timely manner. Now I don't know when I will get any more money.
Beretta of Brown Summit NC (03/04/08)
Recently I received a letter from the IRS regarding my 2005 tax return. According to the letter, my 2005 tax return was done and had given me over $100,000.00 deductions in medical. That could have possibly been done. After talking with JH, they only would refund my penalties and interest. I still have to pay back over 3,000 to the IRS. JH indicated that I should have signed up for the GOLDEN GUARANTEE. I have never heard of a Golden Guarantee, nor did any one tell me about it until this year. I am very upset about it especially now that I found out that I have MS and have huge doctor bills to pay. I am a single parent with a 16-year-old getting ready for college. This is not a good time. Employees of JH should be held accountable for their mistakes regardless of any guarantee. As of the beginning of the tax season, this person is still working for JH in another office. I recently received my check for the interest on the $3,800. That is only a drop in the bucket.
I have stress that I don't need. Plans for this years tax return has gone to pay doctor bills. Other bills are not getting paid on time--not to mention trying to keep up main household bills. I have not heard from the IRS yet to find out if they are going to allow me to make payment. Then there is a fee for that, also. If I have to pay the entire $3,000, I don't know where the money will come from. I do not have money for an attorney either.
Rebecca of Eden NC (02/26/08)
My husband went into Hewitt Jackson the night before we filed our 2007 taxes and asked an approximate cost of doing taxes. He was told around $150.00. The next day he went down to have the taxes filed. When the person was done entering the information and filing our taxes, the cost of doing our taxes came to $531.95. I almost fell out of the chair. We then found out later, after looking at the paperwork, that there was a fee to a bank who sent our refund check. We were not informed that there would be a bank fee.
Then when I went to pick up the check, I asked the manager why the fee for filing our taxes was so much, and she said that they had nothing to do with figuring the cost, the cost was figured by the computer. I have never heard of it costing that much to file a tax return even with moving and a few different W2s. They said it depended on the number of forms that had to be filled out. We don't even have a business. The only reason we had a tax office do our taxes is because we had some errors on our 2005 tax return. We could have done just as well ourselves by the time we got done paying that much money to have our taxes filed. This is highway robbery, and Hewitt Jackson is taking advantage of people--especially by not giving a reasonable estimate before filing someone's taxes. Tax preparing offices should be able to give you the fee before filing with them.
Cost a third of our tax refund to file with Jackson Hewitt when we could have done the same thing buying the software for no more than $50.00. This is crazy.
Justin of Greenwood MO (02/21/08)
My wife and I recently went to Jackson Hewitt to have our taxes done. We were not informed ahead of time that the cost to have the service would be almost $400. Shortly after our taxes had been filed we received a letter from the state of Missouri telling us that our taxes had been filed incorrectly and that an adjustment will have to be made in the amount of nearly $120 less than what was quoted to us by the JH tax professional. I became alarmed and wanted to find out what these discrepancies were, and to get a refund on my tax preparation fees. Getting someone on the phone in this company is quite a challenge. I called the branch only to find out I was supposed to call the franchise office. Well, the franchise office doesn't answer the phone, nor does it return phone calls. The corporate office will only return you to the local branch, and none of these entities knows what the other is doing. There is definitely a breakdown in communication.
Finally, someone did call and admitted that a mistake had been made on the filing of my taxes, but was quick to tell me that no refund is warranted nor will it be granted. I guess it's okay to overcharge and under-deliver for your services. All I have asked is for Jackson Hewitt to admit that a mistake was made and correct it.
Elizabeth of West Columbia SC (02/21/08)
I have used this tax service for many years. I was really upset this year when it took a total of 15 minutes for the filing the agent who had all my recent information to hit a couple of buttons and give me a couple of choices as to how I would like my refund. I am aware that the cost is high for RAL, but to have to wait 8-15 days for your money and still be charged $245.00 in cash up front is just down-right robbery. Needless to say, my taxes were done on Feb.4, 2008; it is now Feb. 21, 2008, and no money.
When the agent tells you 8-15 days, you plan on getting your money within that time. I wish I would have read some of the complaints I see now on the web site. I will not use Jackson Hewitt services again and make sure I tell everybody about the robbery. I was a loyal customer for years--now it's their loss!
Mary of Aurora CO (02/20/08)
I received a deficiency notice from state return for 2004. I returned it to tax preparers at Jackson Hewitt. The people that I dealt with were very unprofessional and because they were not going to make any money off of me, because they work on productivity, they made rude comments to me on the phone and hung up on me instead of resolving issues. I will never use their services again.
`
Mary of Aurora CO (02/20/08)
I received a deficiency notice from state return for 2004. I returned it to tax preparers Jackson Hewitt. The people who I dealt with were very unprofessional, and because they were not going to make any money off of me because they work on productivity, they made rude comments to me on the phone and hung up on me instead of resolving issues. I will never use their services again. FINAL.
Gina of Memphis TN (02/17/08)
I went to jackson hewitt last year and tried to file but this employee name tiffany benson, told me that I made to much so I didn't qualify. So I said okay, then I went back in 2008 and tried to file the and IRS told me that my return was already filed in 2007 and went into somebody's bank account already from the jackson hewitt store. I told them it was wrong because the girl told me I made to much but instead the company at 3261 frayser last year did fraud in my name and stole my identity last year. Now I don't know how I will be able to ever file. I have three witnesses to my case.
Tara of Mount Laurel NJ (02/15/08)
My husband went into our local Jackson Hewitt office to get a quote on filing our Married Filing Joint Income Tax Return. To make a long story short: They went ahead and e-filed it WITHOUT my consent or signature. My husband told me to stop in the office to sign after I was done work. When I arrived and noticed the fee of $350.00, for filing a basic 1040, I told them I do not agree with the fees and do not want them them to file and would go else where. They told me it was too late. The young lady in the office became very aggressive, so feeling intimidated I asked for names and left. I tried escalating with HJ customer service via telephone. They provided the worst customer service. In the end they offered $100.00 off this year's return and a coupon towards next year's filing--AS IF I WOULD EVER USE THEIR SERVICES AGAIN!
I told them this was unacceptable. I have filed a complaint with the BBB and contacted the IRS. I explained to JH I am not trying to get something for nothing. I agree we should have to pay since they did actually file the return. Time is money after all. I thought 50/20 would be fair. They refused. I refuse to sign the return.
Lauressa of Canton OH (02/13/08)
We have used Jackson Hewitt for the last couple of years. Last year we paid $191 to have our taxes prepared. They told us their fees had changed but we paid $337 this year. They told us they couldn't tell us how much it would be since they didn't know what form they would use. What a crock. If we have gone there for a while then they would know which ones we use. I had to do my own city taxes since they weren't doing those this year. Also in the past they never asked us about home improvements to claim and didn't tell us that we could claim what we paid for tax preparation. I will never go back to them especially if I can do them online for free. If those idiots can do it then I think I can figure out my own taxes.
Instead of getting almost 4000 back I have to pay out 337 in fees that were nto told to me up front.
Brian of Kinston NC (02/12/08)
I recently went in to have my tax return prepared by Jackson Hewitt. I elected to have the RAL refund for financial reasons. My refund was about $5,000 which I needed the next day as I originally requested. I was in turn denied the loan from Santa Barbara Bank. I was told that I would have to wait 8 to 15 days in order for the bank to receive my refund from the IRS. I asked Jackson Hewitt why and was told that it probably had something to do with my credit. What they should have said is that it probably has had something to do with the way they prepared my taxes or even that there might be a problem with the IRS's credit.
When did my credit score start affecting my tax returns? I can only wonder how much effect the court case that toke place in California against SBB&T had to do with this delay? Why should my family be penalized for The Bank getting in trouble for preying on the poor?
Late on rent, missed car payment, not able to get groceries for family.
Michael-Office of Eastampton NJ (02/10/08)
I have read with shame, and disgust, the situations that have been displayed. Unfortunately, I can see that these are very common situations. However, In MY OFFICES, The following are clearly explained and always spelled out: The RAL is NEVER A GUARANTEE. IT IS A BANK DECISION TO LOAN MONEY ON THE REFUND, AND J.H. HAS NO INFLUENCE ON APPROVAL OR DENIAL. Gold Guarantee has a $5000 max limit. If you are approved for a max claim, $5000 + penalties and interests is the amount you will get. The remaining liability is yours, unfortunately.
I have been working as an Office Manager for JH for the past five years. I have always gone to great lengths to make certain that a client FULLY UNDERSTANDS the ramifications of his/her products and service options choices, and is is truly regrettable that these situations occurred. I am saddened that the reports shown on this site have this much hostility and anger because of a few poorly trained and clearly misinformed office personnel....
Patricia of Arkoma OK (02/09/08)
My husband and I went in to Jackson Hewitt on 2-1-08 and filed our taxes. We were told we could not get a RAL despite the fact we had used the same company and bank the last 2-3 years in Texas. We were told on 2-8-08 that the bank had our refund and was cutting us a check. We called 2-9-08 and were told by a rude lady at the bank: "No, we do not have your money." We called a manager who said they only had a letter from the IRS saying when they would get the money, yet we are paying them $391 in fees including $30.95 to open an account--yet no one knows where our money is!
My husband has been out of work for a month. We have three children, ages 6 and under. All of our utilities are getting shut off including gas which is our source of heat and cooking. I will never use Jackson Hewitt again and would definitely not recommend them to anyone.
Esther of Hollister MO (02/08/08)
I went to Jackson Hewitt to have my taxes done. At the time I told the lady filing it that I felt it was not correct. My refund was $500 approx., and they took over 1/2 of it in fees. I am eligible for EIC, so I asked again that it be reviewed. She told me I did my withholdings wrong for the year, and that it was my fault. When I returned to the office to speak with the manager, she found SEVERAL mistakes. They had the wrong marital status, date of birth and address. I asked that I get some sort of compensation. After redoing everything, my refund is almost $2000! BIG DIFFERENCE!
I asked to have that money released to me since they were at fault and was told that since I had to file an amendment (due to their lack of training), that it would be at least the middle of summer before I would know anything. The only thing they offered is 1/2 off next year's tax fees! What a ripoff! Do they really think I will ever use them again? Not a chance! Now I know to do it myself; the amount I had originally figured was the same that they finally came up with. The only reason I went to them is to get my money back in a hurry!
The work I do is seasonal, and I need the money for bills and my child!
Christina of Wappingers NY (02/08/08)
Jackson Hewitt is the the most unprofessional company I have ever dealt with. They need to screen their employees better. I filed my taxes last year with them in Queens, NY. I have NEVER had a problem or owed money to IRS, and I have always received the expected amount when I file my taxes. Well, last year I was told I was going to receive $1500--and instead received a check for $50!
I didn't bother researching what went wrong until recently when I started hearing all this negative stuff about JH. To make matters worse, the tax preparer kept harassing me and calling my house asking for a tip! Can you believe the nerve?
Shirley of Leesburg FL (02/06/08)
I went to Hewitt on 02/01/2008 to file my taxes using the rapid refund next day. I was told by the preparer that I would receive my check the next day. I asked her about what time I should expect for them to call me and she said around 9:00 a.m. They charged me $271.00 for Jackson Hewitt and $95.00 for the bank. I got a call Saturday morning on 02/02/2008 telling me that the bank denied my RAL and if I have any questions I need to contact IRS. I did and my expected date to receive my check is 02/19/2008. I don't think I should be charged that much money if I did not get the RAL. I do think they overcharge and something should be done about it.
I was expecting to get the money so that I could pay my bills that are delinquent because I did not get my check the next day. Thank you Jackson Hewitt for nothing.
Jeannie of Winston-Salem NC (02/06/08)
The people in this office told me I would get a check the next day. I called to today, to pick it up and was told I had to wait up to 7 days. The ladies in this office are VERY unprofessionally. They should not use the phone for personal use, eating at the desk, talking about peoples returns in front of everyone. And telling lies about your refund.They did not ask all the question like are you in the service, gas, home, any thing you need to claim. And I don't think I got the right refund amount because they were in a rush (they were not busy). If I knew this office was like this I would have gone somewhere else.
I need to pay my bills and my little girl needs a cap on her tooth and glasses.
Mary of Ringgold VA (02/03/08)
I went to my local Jackson Hewitt office to file my taxes and to use the RAL which I was sure that I would get since I was getting $7000.00 back from the IRS. They never once explained to me that it was a loan, and they never once advised me before beginning that I might be denied the loan; so I went ahead and had them do my taxes which cost over $400.00. Then I was told that I was denied for the RAL, and I was very upset because I was counting on this money which I needed now. That is why I did the RAL. They should explain to people that you might not get the RAL before they start, because if they had I would have gone home and filed the taxes on my computer myself for free. Now I have to wait 7-15 days for my money, and I am out $400.00. This is a lousy scam.
Neva of Portland OR (02/03/08)
WOW, I wished I had known about this complaint site last year. All I have read here are horrible, and I think Jackson Hewitt company should be shut down! Is there a way we people can do that? I will be first in line. Any way, my experience was last year in 2007. I kept getting those $20-off pamplets in the mail, So I thought I would go use it, not having any idea what a tax preparer cost. I always did my own taxes. I had an appointment, only the lady didn't have me on the books. I had my paper work with me, and asked how much is this going to cost me before she started, since I consider myself poverty stricken.
She looked at my paper work quickly--like she knew without really even looking. She asked ME, how much was my gross amount last year? I said it says it's right there, YOU JUST LOOKED AT IT LADY! Right there I knew I was in trouble. I said under $27,000 a year. She told me that it would cost me $120. I ABOUT FELL OFF MY CHAIR! I file a short 1040A form because I have nobody I support, just me with no assets! No deductions or stuff like that. Anyways, I walked away. So, I went home to my first ever computer and found out I could file on line with efile, through Turbo Tax, FREE.
So I am saying it on here and again, somebody needs to get those Jackson Hewitt run out of business! THEY ARE PREYING ON PEOPLE BEING NOT ABLE TO DO THEIR OWN TAXES! Where can I file a complaint to get them run out of business? Is this the only place? Thanks for reading this.
Amanda of Buffalo NY (02/03/08)
I got my taxes done at the Delaware Rd. location in Buffalo, NY. It seemed like it was going to be okay. However, after filing my taxes, as I was signing the paperwork I noticed that the girl entered my social security number wrong. I then had to sit there for an additional 45 mins. while my 7-month-old was screaming because no one new how to fix it, and they had to call the store manager. So finally everything was fixed, and I paid $500 to have my taxes done and get $1000 the next day. Well, the next day comes, and Charlie (the store manager) calls me and leaves me a voicemail saying that I was denied to get the $1000 and that was it. I called him and was quite upset. (The woman who did my taxes told me that I was guaranteed that money).
In the middle of me voicing my opinion and telling him about the ssn situation and everything, he hung up on me. THE STORE MANAGER HUNG UP ON ME! I was so upset I made my boyfriend go there and talk to him. I only got charged $100 for my taxes being done. But the experience was horrible, and I will never go there again. And I would recommend (unless you like aggravation and stress) that no one else goes there either.
Joe of Indep MO (02/02/08)
My girlfriend and I decided to try going to a different place this year for our taxes to be done and get the money now--that we saw on the sign that we could. Well, let's say that it cost a lot more money to file with them, and we didn't get any money at all from them; we have been denied, and the reason: we just do not qualify. So now we have just entered into the same waiting game that we would have had to play if we just filed them ourselves on the net for about $50, but instead we paid Jackson Hewitt $363 for them to say we will need to wait--and then we can come back to their office to pick up our check when the gov sends it to them...not us. They didn't offer us auto deposit to our account either. When we asked about auto deposit (after being denied two times for the money now), they replied that our taxes were already filed, and it was too late.
Another thing is we cannot get the office where we filed, on the phone; but they call us at any time they want. They called at 9:30 pm one night. Our story is just like others I've read on this sight, so don't go there for tax prep.
Trista of Philippi WV (02/02/08)
We went to have our taxes prepared this year. We filed every thing as usual and expected our money on the spot. We got $961 dollars then and were supposed to get over $3000 the next day. Well, we knew that out of our tax money we had a certain amount that we could spend, and the rest had to go to bills. So we went to Walmart and celebrated our new marriage by getting a hotel room and just spending the night by ourselves while my mother watched our little girl. The next day we went to pick up our check and guess what? No check. Jackson Hewitt messed up again. Because I filed a 1099 self employment paper, it disqualifies you from receiving the loans to get your money the next day.
Our tax preparer should have known that. Because of her ignorance we have to wait until mid Feb. to get the rest of our money. Then when I got home I got to researching and the bank that Jackson Hewitt uses plainly states that if you file a 1099, you do not qualify for the loan. That lady gets paid to know these things, not me. Plus I had already had an estimate on our taxes and I was $2 off. So I entered last year's data into the program I use. I came up with a $590 difference. My calculations show that our refund should have been bigger. Did Jackson Hewitt rip us off?
I have no rent money. My phone is going to be shut off. I have no money for gas to get my little girl to school. And the sad thing is Jackson Hewitt charged me $201 dollars to cheat us. I could have done our own taxes and got the money back in the same amount of time.
Shaun of Bluffton SC (01/31/08)
I have a complaint regarding one of their employees and how my questions on tax preparation were resolved at one of their offices. I arrived at the Bluffton, SC office, at Belfair Village, Wednesday, Jan 30, at approximately 7.00PM. Ms. Kisha Richards invited me at her desk and I showed her all the documents and I explained my situation. I have to say that I posses some knowledge of tax preparation but I had a question regarding where to enter a Tax Treaty Exemption (I found thereafter that was the line 21, other income, on 1040). I explained this problem and Ms. Richards replied to me immediately that the consultation cost me $20. I said, no problem. Then she left the room for minutes (but not for documentation), then returned and talked with other colleagues and by phone, visited other desks, as if I wasn't there.
Finally she entered my wife and my data (we filled jointly) into a computer and said to me that we have to pay $1,700 if we file jointly, or $675 if we file separately (but adding immediately, that we did not have the right to both claim itemized deductions). I wondered if this could be true, because I knew from my wife's colleagues in exactly her situation (taxation of teaching income, 7 months exempted) that they received money, and were not were obliged to send them back. I asked Mr. Richards again if she took into consideration the 8833 Form, which I already completed, based on my wife's employer tips. She reminded me again that any consultation costs $20 - I said that I understood that - and she convinced me that that form is, anyway, of no use in tax calculation. I paid the $20, I left the office and I headed to another office (of a different company). They explained me there that that 8833 Form and the Tax Treaty Exemption (taxation of teaching income) is of great relevance in tax calculations. They solicited me for no money and calculated that we (my wife and I jointly) have due a refund of $2,600!
I have definitively decided not to visit again this office for tax preparation and I am going to inform my friends and colleagues not to use their services anymore. Also I intend to post this complaint on the forums of tax preparation.
Olivia of Philadelphia PA (01/23/08)
They did my 2006 tax returns. I was contacted by the IRS and they let me know that the preparer from jackson Hewitt had made a mistake on my return. Iwas also contacted by the FBI. When we got to the bottom of the problem, which was that my Federal Withholding taxes had been inflated. I then had to file a 1040X and when all was said and done, instead of getting a refund, i now owe the IRS. I went to the office wherer I had my taxes done, and was told that because I did not have a gold number they would not pay what I now owe the IRS, even though it was a preparer error.
I now owe the the IRS, it has caused my blood pressure to stay elevated, I am on disability because I was hurt on my job, and I am worried that the IRS will take my disability until the debt is paid. If they do, how willI pay my bills?
Christina of Morgantown WV (01/21/08)
I filed my taxes this year for the first time with JH. First of all the preparer seemed like she was in a hurry. Luckily, I was in view of her computer screen and realized that she spelled both of my kids' names wrong. I wanted to apply for the money now loan. I didn't qualify. So she told me that I would be approved for the RAL and receive my refund within 24-48 hours. Well, big surprise, I didn't get it. She says that the bank did not approve me (after telling me that I was approved). So I ask for the number to the bank to find out why I didn't get approved. The only thing that they could tell me was that I didn't meet certain criteria. When I asked them what the certain criteria was, they couldn't tell me. They said that I would have to wait 30 days for my denial letter. OK, if their sending me a denial letter stating why I wasn't approved, then why can't they tell me over the phone. Sounds like a scam to me.
Cynthia of Ashdown AR (01/13/08)
I went in for the second year to get my taxes done. I always get my taxes back early and I used their next day service. But this time they put my wrong address, town and zip, so the bank denied me for unverifiable personal information and now since they also filed my state taxes, they are messed up also and they are trying to put it off as a student loan problem. In fact, I went to sbbt website and it says in plain bold print, "unverifiable personal information."
It has caused me great financial hardship because I depend on that money for bills and had put them off until I get my money and made promised that I now cannot keep because of their stupid mistake. I cannot do anything about it at this point. They also told me on the phone to come get my check and when I got there, after driving 30 some odd miles, all they had for me is a letter stating I will have to wait almost 2 more weeks for my check. I would like to know what I can do about this since they are charging me $225 for a service they did not render very well. Do I have a case for at least getting that money back and to report these people so they will take notice of their stupid mistakes?
Kenya of Baltimore MD (01/06/08)
I received a letter from the IRS on December 3, 2007 requesting documentation to support my 2005 tax return (Gifts to Charity and Job Expenses). I contacted the Jackson-Hewitt office that prepared my taxes and found that they were closed until the official start of tax season. I was re-directed to another local office who gathered my IRS information. While there, I explained that the information the IRS is requesting is not available, given that I never provided my tax preparer with receipts to support gifts and job expenses. I explained that the tax preparer apparently took it upon himself to fraudulently fill in the blanks with information he concocted on his own. She then informed me that they would review my case and contact me within a week. Two weeks passed, and still no call.
I decided to check the status of my review myself. I contacted the office and spoke to the same woman who told me she would follow-up with me within a week. When I told her my name and de-briefed her on my situation, she reacted as if we never spoke! After her selective amnesia wore off, she went on to say that they are still reviewing my paperwork. She advised me that that more than likely, Jackson-Hewitt wasn't going to do anything except cover my penalties and interest since I didn't purchase their Gold Package. I advised her that I was never told about their Gold Package because it was never offered to me. After going back and forth with her, I kindly reminded the tax employee that the IRS needed their documentation by January 3, 2008. She explained that a letter would be mailed to me regarding their in-office review. I questioned why I would be receiving the information when it is the IRS that is requesting it? She told me that I needed to call the IRS on my own and tell them that my original tax preparer filed a fraudulent tax return. By now, I'm very confused because if memory serves me correctly, they are dedicated to providing me the utmost in service, value and accuracy..
Another week passed, and still no letter. I called the office on Saturday, January 5, 2008 AGAIN to check the status. I continued my conversation with the same woman. However, this time I was informed that Jackson-Hewitt spoke to my original tax preparer and his manager and determined that he was not at fault. Since I signed on the dotted line I was in agreement with my tax preparers doing's. Oh, and I had also, somehow, provided him with the receipts to sustain my return?! I couldn't believe what I was hearing! At that point, I had had it. I couldn't continue listening to her rattle on about how they were going to weasle their way out of this. I asked for a letter stating just what she explained to me. She told me that she couldn't provide me with a letter. That was only provided to customers that purchased the Gold Package. I then asked for her immediate manager and regional manager's contact information. She provided names, but reluctantly gave me their numbers. She only provided her direct manager's number. I attempted to contact her manager first. When connected, I immediately asked office manager for the regional manager's telephone number. She told me that he wasn't available but that I could leave my name and number and she'll make sure he returns my call. I refused to leave a message. I asked for his office hours and just like that, she hung-up on me! The office manager! I called back immediately and the line continued to ring busy. I kept calling until she answered. She finally answered and pretended as if it was my phone that disconnected us. Again, I requested the regional manager's number. She refused to provide me with his information. I had to end our conversation. I couldn't take anymore. I am truly disgusted with the way Jackson-Hewitt does business.
At this time, I don't know what penalties are going to be placed on me financially. I've never been audited before and I don't know what to expect. I really want justice to be served.
David of Interlaken NY (01/04/08)
I filed my taxes with Jackson Hewitts' Waterloo, NY office in January 2006. A simple single W-2. As my taxes were done professionally, I felt no need to double check their work. (I trusted them). I got my refund fine and great, and did not think anything more about it. On Cristmas eve a got a letter from the IRS stating that my Income reported on my return was over $4000 less than on my W-2. Jackson Hewitt found and admitts to the preparers error, but now I owe the IRS over $1600.00 and New York State $700.00. All they offer is to ammend my return and pay the interest and penalties, because I did not purchase the gold garauntee. Why should I pay extra money to make sure they did thier job right? It's a matter of principle. They are supposed to be professionals. I paid money to make sure these kind of things don't happen. Now I'm stuck with a debt of around $2400 which I don't have. Had Jackson Hewitt done my taxes correctly, the IRS and New York State would have been satisfied.
I have to pay around $2500.00 tax debt. I might face possible exclusion from claiming EIC for 10 years. This might potentially mess up my 2007 tax refund. This ruins my financial planning for this year.
Jason of Bronx NY (12/16/07)
I filed my taxes 7 yrs ago with Jackson Hewitt and was told I wasn't getting anything back because I didn't make enough that year, and lucky me, I received a letter from the IRS stating I never filed for 2000. Now I'm in debt for over $5,000.00.
carol of Kernersville NC (12/07/07)
I had Jackson Hewitt Tax service in Kernersville, NC file my 2004 taxes. I paid the fee and thought everything was taken care of. However, this year I have received notices from IRS and North Carolina Dept. of Revenue that I owe 2004 taxes, penalties, fees, and interest, and now my paycheck is being garnished. I called Jackson Hewitt and the gentleman stated, "Oh, the tax preparer did not key in a W-2, it's here in the file, it's clearly OUR FAULT, but you didn't purchase the gold guarantee; if you would have purchased that, we could pay you no questions asked, but we'll have to see what we can do." I have faxed them all the forms they have requested, and was told 12/6/07 they would know by 12/7/07, the settlement and when to expect it. I called today 12/7/07 and Mr. Tinnen was unavailable.
I've been hassling with these people since the end of October 2007. Jackson Hewitt owes me $670 in penalties, interest and fees as a result of their negligence.They are dragging their feet; meanwhile I'm being garnished 10% because of their negligence. I've told everybody I talk to "Don't go to Jackson Hewitt." I sincerely hope with all these law suits, the AUTHORITIES WILL SHUT THEM DOWN. (Of course, let the people get their settlements FIRST!)
Sheila of Utica NY (12/07/07)
My husband and I went to file our taxes in December '06 so we would get a tax anticipation loan for $500.00 before Christmas. We received it no problem; then when January 06 came we were offered another loan for $2,000.00 off our last paycheck stubs, so we did that no problem. Then when we got our w-2's we went back to get the rest. On average we get back around 6,000.00 a year. About a month later my husband received a phone call from Jackson Hewett telling him he needed to pick up a check for just under $2,000.00 that we still had there; we told them we already picked up the check. They said no, we still have one more check; this brought us to about 8,000.00 this year. We argued that was too much, but they told us that tax laws change all the time and that was right, cashed it with no problem.
Two to three months later we started to get bills for the last check from HSBC (where we cashed it) stating that we must not have filed our taxes--please do so. Jackson Hewitt was not helpful. I now get bills piling up from HSBC, and the amount owed is now also on my credit report. No one at Jackson Hewett wants to know anything about this problem. I thought they had to pack up what they file.
I have a worse credit rating and owe money I cannot afford to pay back. This upsets me, and I get sick to my stomach--I trusted them wholeheartedly.
Robert of Lubbock TX (11/29/07)
I went to Jackson Hewitt to file my taxes in Jan. of 2006. I had all of my paycheck stubs and was intending to get what they call a money now loan on my anticipated tax refund. When I went in, a tax preparer and her assistant began typing up all of my paycheck stubs for the year. When they began my return they asked me how I was going to file; I didn't know which was better--joint or married, but both of them told me I should just file single. This sounded very fishy to me, so I asked the office manager the same question. She stated yes, a lot of people do it that way. Therefore I had confidence that I would be ok, but just in case I purchased a gold claim guarantee.
Well, I applied for financial aid to go back to school and was selected for a Dept. of Education audit based on my FAFSA responses which showed I was married during the time of my 2006 returns; but my returns were not showing this. I knew then why I had been audited. I contacted the IRS, and they informed me that I had filed incorrectly based from a few questions they asked me. They stated I needed to amend my taxes to reflect my married status. I contacted Jackson Hewitt to have them assist me with this and submit my gold guarantee but was unable to get a response from the local main office. I called customer service and they submitted a case to have someone call me. I did not get a response from anyone for a week so I submitted a BBB complaint.
The Jackson Hewitt office responded and asked that I come in to amend my taxes. I went in today and filed and was told that I now owe $1600 to the IRS. I asked the office manager when my gold guarantee would be submitted, and she told me that it would not be covered because my paperwork showed that I was single and no indication of marriage was on my paperwork. I asked her why any paperwork would show me to be married if I was advised by my preparer to file as single. She stated that this was just hearsay and could not be covered by the guarantee I purchased. I am still in progress with the BBB and have gotten in contact with a corporate manager for help with this. Can I legally get a lawyer to have my gold guarantee approved due to the misguidance? I want resolution to my issue. Jackson Hewitt is a dirty company to do business with. I hope the media can get a hold of them one day.
Cayra of Mount Vernon NY (08/27/07)
I just purchased a 2001 Jaguar S-type, it had 42,000 miles. Ive had this car for only a few weeks (I haven't received my title in the mail yet) and already, I have problems with the transmission. When I park the car at an incline the car is stuck in Park. In an attempt to take the gear off of park, i broke the gear switch. This happened yesterday. Today in an attempt to get info on how to solve my dilema I see all these complaints on the same issue. What to do? I can not afford to spend money on an ongoing issue. Im afraid to take it to the dealership in White Plains, NY because of the pricey outcome it may bring. Any advice??
Michelle of Westminster CA (05/05/07)
I filed my taxes for 2003 with Jackson Hewitt. I was suppose to receive $3149.00. The deductions Jackson Hewitt took out are the following.
1.my refund acct fee 25.00
2.tax prep.paid to J.Hewitt 177.00
3.Doc prep. paid to J.Hewitt 39.00
4.Gold Gaurantee pd to J.Hewitt 29.00
5.Delinquent dept to RAL lender 2174.57
The amount that i received in total was 704.43. The fees i agreed to have deducted. I of course questioned the delinquent debt. I was told i owed this money for my return back in 1994. I made serveral calls asking why they believe i owe this money. All i was told was that i received a loan and didnt pay it back. Jackson Hewitt refused to sent me proof on the matter. I happened to find my refund paper work for 1994. My refund that year was about $1400.00. I then called again asking If you are correct on this matter why was 2174.57 deducted when my refund amount was only 1400.00? I was told 2174.57 was deducted because that is the amount owed. I dont know how many phone calls i made or how many people i talked to, but i do know i got absolutly nowhere and didnt know what else i could do. Recently I received the court ordered refund notice on the case of THE PEOPLE OF THE STATE OF CALIFORNIA VS. JACKSON HEWITT. After reading this i went to this website and it states that Jackson Hewitt was involed in illegal debt collection. I believe i was a victim of illegal debt collection.
It caused financial burdon and humiliation being spoken to as if i had stolen this money from them.
Deloris of Louisville KY (04/25/07)
Jackson Hewitt filed my taxes on 3-16-07.
They could not give me a cost because they said they charge per form and the computer would generate the fee. It took the lady 1 1/2 hour to do them and the charge was $304. That was $200.00 per hour. My attorney does not charge that much. I think this company is ripping people off with their high charges. I called a supervisor and he said he would look into it and call me back but now all the offices are closed for the season and I guess it's just my tough luck. There are many complaints on them. Can't something be done to a company that has such unethical practices?
I am a retired senior and I feel I was cheated out of my money.
Ellen of North Plains OR (04/25/07)
My husband and I have used Jackson Hewitt for the last four years to prepare our taxes. The last three were unremarkable. Fair prices and great services. Until this last year. My husband and I thought that we were participating in the rapid refund (RAL). Instead of getting our check within two days it took 16 days longer than turbo tax. Then are charge for prepartion was $336.00. Last year we paid $110.00.
Sandra of Minneola FL (04/24/07)
In 2005 I file my income tax with Jackson Hewitt. My refund was $8,173 I was shock since it was the first time I got that much back. My husband and I question the Jackson Hewitt tax preparer, Israel Vasquez, about it. He was insulted and stated he knew what he was doing. In February 2007 I received a letter stating I owe $3,640 due to the fact Jackson Hewitt did not correctly prepare our 2005 return. At the time we were preparing the taxes they sold me a 'gold guarantee' which stated that if they made any mistakes in preparing the taxes they would pay anything owed up to $5000.
I contacted their office since Feb.20 2007 and spoke Ed, who said That Israel Vasquez doesn't work their any more. I gave Ed the letter from the IRS stating I owe. He pulled my files and confirmed that mistakes were made by the preparer. He made copies of the letter from the IRS,then said he would turn the paperwork over the their Francshise manager, Chris. She kept avoiding my phone call. I went to the office, she stated the files were in the corporate office with their lawyers. I wait several days without any response.
I went into the office and spoke to Chris who gave me the runaround about her computer was not working and she had transfer the file to Marcia at another Jackson Hewitt location to check the Gold Guarantee statis. I ask her how come she told me it was in the main office. After several days calling she finally had me sign a cover sheet confirming that the Gold Guarantee is in effect and they will investigate and contact me.
Several days went by so I called the district manager Stan F and explained the situation and he said he would contact me later that day, he never did and has been avoiding me since then.
Stephanie of Harrisburg PA (04/06/07)
They prepared my 2005 tax return. In January of 2007 I received a letter rom the IRS stating that my 2005 taxes were done incorrectly and that I owe them $7000. Fortunately, i did pay for their Gold Guarantee plan which would hold Jackson-Hewitt repsonsible for any error made. I received a check for $5000 to send to the IRS which I did. I received another letter from the IRS stating that I know owe the remaining balance of $2200. Of that $2200 I am responsible for $683.00 which I have no problem paying, the remaining balance is penalties and interest.
I contact Cindy at Jackson-Hewitt explaning the letter and I fax the letter to her on 3/31/07 have been not heard any response from her. I have been calling and leaving message all week and have not been getting a phone calls back. Today I left a message with the district manger Linda Baer and no response yet. I have until 4/25/07 to respond back the the letter from the IRS and if no response they will continue to add penatlies and interest. I don't know where to go from here or who to contact. I will never deal with Jackson Hewitt again.
Luz of Ventnor City NJ (04/04/07)
I went to them to file my taxes they filed them so i would get a rapid refund they charged me 800 and said it would take 2-10 days -- it took 3 1/2 weeks so when i went to pick up my check i asked if i would be getting some of my money back since it wasnt a rapid refund, they said no. Then they said my state check would be coming in to them when i went to pick it up they said they had put it together with the other check but none of my paper work stated that.
Heather of Baton Rouge LA (03/24/07)
I have filed with Jackson Hewitt since 2001. I filed my 2004 and 2005 taxes as normal during the proper filing times. The preparer's asked if I had been separated from my husband during the tax year of which I had. She stated that she would file me as HOH and get me some more money. Well, this presented a HUGE problem because apparently if the couple is back together at the end of the tax year, they must file MFJ or MFS, not HOH. They said I had to get it amended in order to get financial aid. I went to Jackson Hewitt in January 2007 to do this amendment for both 2004 and 2005, since they had prepared each incorrectly. I added my husband and his income and changed our status to MFJ for both years. They stated I would receive my refunds within 8 weeks. After waiting 10 I called the IRS, who told me a letter for each year was being sent to me because the amendments were done incorrectly!!! I purchased gold guarantees for both tax years that state that in the event they make an error, they will pay up to $6K to correct it, however when I mentioned it to the branch manager, she pretty much told me that they would find a loop hole around that, because I'd be dealing with an insurance company, and you know how insurance companies are!
Michael of Dale OK (02/11/07)
I went to JH in January to pre-file my taxes and get a refund anticipation loan. The gentleman filled it all out according to my last pay stub, and I was on my way with my $416.25. He anticipated my refund to be $1573.00. I return later in January to file, and they have made mistake- he put my social security income in as my federal income- only a 3-4 thousand dollar mistake.
The lady tells me sorry, you’re responsible. Then she tells me "Well, we will make up some creative deductions to cover this...don’t worry, I’m going to lie for you". I was taken aback, and almost laughed because I work for the US government. Had it been done right, I would have never gotten the RAL, and I would not owe the bank $416.00.
Ambra of Longview WA (02/06/07)
I have been getting charged $32.00 unknowingly by Jackson Hewitt each year. This fee is listed as other items purchased from Jackson Hewitt with no other explanation. The $32.00 charge was explained to me as "an unknown fee". However, I saw there was a certificate for Gold Protection through Jackson Hewitt.
I called the man who did my taxes and he said "oh, that just automatically gets put on there”, but he would remove it. I called his supervisor and asked if they receive commission from the gold protection plan. She stated yes and I went on to ask her if that's automatically added on as a fee. She stated they must offer the product to you, and then give you a chance to accept or decline. She tells me it is impossible to remove the charge.
$32.00 might not seem like much, but to a single mother it's 3 nights of dinner. And when I think about how they are getting a percentage of that money, it makes me SICK.
Desiree of Norfolk VA (01/31/07)
I file EIC as most single mothers due and it cost me 486.00. People I have spoken with spent less. I was told it depends how complicated my taxes are. I only filed my EIC, a christmas club for 25.00 and a student loan for 100.00. How complicated is that? They can not tell you how much it cost, only to say depends on which jackson hewitt I go to and how complicated my taxes are. As a single parent 488.00 is very pricey.
I have not had any hardship over this, I just fell someone needs to step in and say there should be a cap on the amount charges and prices displayed
Eula of Fredericksburg VA (11/17/06)
I was overcharged for tax services and promised a reimbursement. I complained to the Office of the Attorney General and Jackson Hewitt did an about turn and refused the reimbursement but would agreed to re-do my taxes at any additional cost to me. I refused this offer because I had already paid the IRS. This company doesn't let you know what your fees are going to be upfront. They claim they don't know what the fees are until the taxes are completed because the computer generate the charges. When you ask that your documents be returned then you are told that they can only give you copies. Because the tax process has started and you need to pay for any tax time but they don't know how much until the taxes are totally completed.
This company is a bully and needs to be stopped. The personnel at Jackson Hewitt misleads use regarding charges and hold your documents as hostage espcially if it is close to April 15th. The staff are under trained regarding tax issues but smart enough to get your money and give poor service. I also complained to the Better Business Bureau but was told that Jackson Hewitt would not respond. This complaint started April 16, 2005 with me requesting $196 refund of the $476 paid to Jackson Hewitt. Now, I want to suit for the entire amount.
Opira of Raleigh NC (08/04/06)
A person went into this office posing as my daughter I was out of state she only had my ss # and she did my taxes she spoke to victor and he said it was ok since I was in another state. She had no power of attorney or nothing. She even picked up my check for me.Just think how easy it is to do a fradulent return, any one can sign your name to a return in this office, not one checks anything, my DL and name are different they even took a picture of this.
Sheba of Silver Spring MD (05/17/06)
I used turbo tax this year and a friend of mine had one for last year. I redid my taxes for the prior year and instead of owing I should have received a refund of $787. I contacted Jackson Hewitt and my son's social security benefits should not have been included in the amount that I was taxed on. They did not seem to know about this and they redid my taxes which only should have taken 5 minutes instead took an hour.
I had to pay the government $400 and I just want people to know that these people do not know that child benefits should not be included in income and the child under 18 should file him or herself. Who knows how many customers they have screwed out of money that is owed to them or how many people had to pay that shouldn't have.
Nickema of Woodbridge VA (04/25/06)
4/2005 Fed Income Tax return disbursed in a Jackson Hewitt Cash card that I NEVER received cash or signed for receipt of. Jackson Hewitt associates have been very nonchalant about this matter and dragging their feet in a inconsiderate and most unprofessional manner. Lost $2600.
Kimberly of San Pablo CA (04/24/06)
I went in to Jackson Hewitt to get my taxes done on 2/17/06 and a young lady by the name of Kara helped me. She had enter my W-2 information, but was having problems with entering my 1099 for my start up business and she called the maanger Pat over to help. Well he told her to merge all four of my 1099 together and make it 1, so that what I thought happen. Well after completing my paper work I thought everything was good. I signed up for their Gold Guarantee Program just in case they made a mistake.
On March 29th when I was complete my daughters financial Aid papers I notice that the 1099 space was 0 for 1099's being issued. So I go in to talk with the manager about this problem and he said, It doesn't matter you got your refund! I then told him, It does matter, and I would like to the error fixed! Pat said, Well we can amend the tax return, but did you get a letter from the IRS yet? ... I was very upset that he would not fix my tax return then and that he was very rude!
The problem is I was entitled to a refund, but they gave me too much of a refund because they left out my 1099's, which caused me to owe the IRS $748.00 back! Well In filing a claim with their GOLD Guanartee Program they are trying to said I made the mistake, because I signed my tax return as complete and that I did not give my 1099's at the time I got my taxes prepare with them. Which is a LIE!
Charles of Chicago IL (04/17/06)
Jackson Hewitt prepared my Income taxes in 2003 and made a huge mistake on the amount of Mortgage interest to claim. this left me owing the IRS over $1,898.20 with interest. I paid for a Gold Guarantee insurance to cover myself in case of mistakes, now the company is refusing to pay. I have been contacting this company since September of 2005.
Cynthia of Detroit MI (04/13/06)
I went to Jackson Hewitt to get my income tax prepared back in February of this year(2006). My federal return had turned out to be okay, but just because I didn't know the assess value of my house off hand the preparer took it upon himself to not completely do my state taxes. This made a big difference in my refund. I knew that something was not right, so the next day I called the office and explain to the lady who answered the phone that I didn't think my state taxes had been prepared properly because i'm use to getting a bigger refund from the state. She then asked me if I had all of my forms when I came and I told her yes. She looked up my return and told me that the guy that prepared my taxes had access to look up the assesed value of my home and should have done so. She also told me to come in that very day because she have to put in to have my state taxes amended and I would have to come in to get the papers so I could mail them right away. I immediately went in, got the forms, and mailed the right away. It was a $770 difference in my return!
Sandra of Palmdale CA (04/12/06)
I referred a close friend, he had his 2005 taxes filed March 20 with them choosing a rapid refund 3-5 days and was told it could take up to 1 month. Speaking very little English he called several times and I called once only to be told the check was not there yet. After 1 month he was called and asked his ss number and asked me to return the call. I did and was told someone had stolen his check and that nothing could be done for him for 10 days until the police report was available.
The check was there on March 21, a report was not filed until April 3. He wasn't notified until April 7.He had borrowed money up to $4000.00 now he must suffer and is the loser.
Beverly of Brooklyn NY (03/28/06)
I went to Jackson Hewitt to file my taxes and I put them on hold I then changed my mind and requested my paper work back and they lost them and didn't know what to tell me to do.
Jennifer of Willingboro NJ (01/31/06)
Mrs. W messed up my income tax return. she filed me as head of the house and I told her several times I was not. She had a nasty attitude with me. She did not ask me all the questions on her screen and became frustrated when I asked her to go back because I was trying to show she was wrong. she forgot to credit me for my school money, then had to go back to do that. when I confronted her with my problem she just got done my boyfriends tax return. he too had a problem with her not explaining the fee to him. She had an attitude still and got another woman to come over and talk with us. She left before resolving the problem herself leaving it up to her coworkers to fix because she had somewhere to be.
Dianna of Castle Rock CO (01/13/06)
She was very unprofessional throughout our working relationship; and did not pay me for all of the hours I worked (5 hours short) plus mileage for attending an Office Manager's Training Session (80 miles round trip at $.485 per mile). I do expect to be paid for ALL of the hours I worked. Also, after starting in December 2005, I discovered that the Tax Forms for 2003 and 2004 were not being kept under lock and key. These forms have very personal data including Social Security Numbers. With today's problems in identity theft, I found this to be extremely dangerous and very unprofessional.
I was not willing to be responsible, so in order to correct this situation I purchased two file cabinets that locked. Although I was not reimbursed for my purchased in professionalizing the office as directed in our Office Manager Training Class, I did feel it was important enough to correct this problem. I still feel this situation could exist in other offices and needs to be looked into.
Linda of Auburn NY (04/13/05)
Had my income taxes prepared. They sent me my completed taxes but used my W-2's from both 2003 & 2004!!! When I was told I owed nearly $500 (I usually get a refund), I questioned that. They said they would review it again & have someone in Corporate review it again for accuracy. I received it the other day in the mail & immediately noticed they added a W-2 from 2003 which made my income almost $11,000 higher!!! This explains it! They pulled a 2003 W-2 from last year's file. The W-2 says in large numbers "2003".
NEVER will I use this company again. I called the manager & she stated that this happens all the time. I just cannot believe the "Experts" they claim to be could not do a simple income tax return properly! Here it is, April 13th & now they have to redo my taxes at this late date! They do NOT know what they are doing & don't really seem to care.
Toni of Dallas (2/5/04):
I took a computerized income tax course with Jackson Hewitt from October 21, 2003 to December 11, 2003. We were supposed to receive out certificates of completion on the last day of the class 12/11/2003. This did not happen. I've tried to contact Mr. Strange numerous times but have been unable to do so, I've also spoken with the instructor of the class.
I asked why I hadn't received it. She told me that the certificates were returned back to her due to invalid postage. I told her that all I wanted was my certificate and she stated that they would mail the certificates when they felt like it. I then suggested that they refund the $99.00 for the course. I was informed that wasn't going to happen.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
• 
