Complain about a product or service

Fidelity Investments

Jennifer of Montrose, MI March 9, 2007

I work for General Motors, which uses Fidelity to manages its retirements, life insurance, health benefits etc. When I transfered from Delphi to GM in June 06. It took Fidelity five months and numerous phone calls to get my health insurance active. Every time you call you talk to someone different and you get different answers from everyone. My benefit rep. at work was calling and so was I. Until I got upset this problem did not get corrected. I had to call everyday for a couple of weeks and keep calling doctors about unpaid bills.

Now on Jan. 26, 2007 they have succeeded in cancelling my health benefits. Which was discovered when my daug. tried to go to the doctors this morning. I called Blue Cross and was told Fidelity cancelled on the 26th. Fidelity can't figure out what happened. Who knows how long it will take to get corrected.

This causes doctor bills to be paid late not to mention the frustration of dealing with such an incompetent company.

Numerous people all over are having difficulty with this company. Benefits being cancelled, years of service records incorrect, people told they can retire then called back to work because of Fidelitys inadequate records or negligence. One guy waiting for disability pay was told on different occasions that needed papers where sent in the mail which never arrived and the next person he talked to tells him nothing was sent because they need more records from him. So who do you believe? They sound sincere and knowledgable when you talk to them but the results never pan out.

No one at this company seems to be on the same page. It is extremely frustrating to deal with them because you never know whats real and what isn't. The information and benefits this company manages are important and alot of peoples livelihoods depend on accurate records and timely service.

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