e*Trade

Mark of Mesa AZ (01/04/09)
I had 190,000 in mutual fund plus 1000 in Stocks, when I transferred an additional 1000 electronically from my checking account. A few days later I found my checking account empty because eTrade initiated 2 1000 transfers instead of one. I called there help desk and they politely said they would reverse the second transfer and reimburse me for the overdraft fee.

After about a week with no returned funds, I called again too find a different attitude and little cooperation. Since I could not keep my checking account empty and etrade not cooperating I called my bank to inform them that I did not authorize one of the transactions at which time my bank Wells Fargo promptly credited me 1000 and a few days later cleared the funds.

When I logged onto eTrade I found my account gone including its records. which to me must have been some federal law violation. I called eTrade and was told they didn't want my business and I had to write a notarized letter instruction them how to process. I went to TD Ameritrade which helped me file the paperwork and told me storied about other eTrade customers. By the time I got my funds to TD Ameritrade, I had lost 45000.

Robert of Bryant, AR December 25, 2008

Robert of Bryant AR (12/25/08)
Bought stocks after they reached a dow of 7,500 sold at a profit, put my money in their savings account. The account is worth over 70k and I have had all the troubles these other people have had. They have 24 hours and I will hire an attorney and sue the crap out of E Trade, and take this as public as I can.

It ruined my Thanksgiving and Christmas holidays and i just had a heart cath.

Robert of Bryant, AR December 25, 2008

Robert of Bryant AR (12/25/08)
Bought stocks after they reached a dow of 7,500 sold at a profit, put my money in their savings account. The account is worth over 70k and I have had all the troubles these other people have had. They have 24 hours and I will hire an attorney and sue the crap out of E Trade, and take this as public as I can.

It ruined my Thanksgiving and Christmas holidays and i just had a heart cath.

William of Shakopee, MN December 2, 2008

William of Shakopee MN (12/02/08)
Had an account for 5 years. Just received an email regarding a trade. I did not initiate a trade - went into the account to find they sold all my stock to pay for quarterly maintenance fees I knew nothing about. It appears many people experience the same treatment.

Holly of Dubois, PA November 29, 2008

Etrade has gotten horrible and careless with not posting/holding direct deposits to my checking account. I have regular direct deposits from my employer and when I first opened my Etrade checking account, I was always able to access my funds immediately. Over the past couple months, however, it has become quite a challenge to do so. My account will show my direct deposits 'pending' but 0 available for use or withdrawel for days at a time. Each time they hold my funds it takes me at least 2-3 days of making several lengthy phone calls to them before they are willing to release my money.

For example, on wed Nov 26, 2008 my payroll deposit was made by my employer as a courtesy so we all would have it for the Thanksgiving holiday. WELL Etrade held my deposit illegally! There haven't been any issues with my account as to why my funds would be held and it's a regular direct deposit from the same employer bank. When I ask them WHY my money is being held I get different excuses, a variety of "Technical issues" Also, with their unreliable posting of my direct deposit, I've had to cancel my auto bill paying with other companies because I never know when my money will be available and Etrade will decline any of my autopayments done on payday, the day the direct deposit is intially made. Then I get hit with fees from the other companies.

I'm a single mother of 3 kids, I work very hard for my money. Etrade has totally screwed up my accounting and my holiday and has caused me so much grief and distress by simply not posting my direct deposits for days at a time. I've had enough!

Ronald of Cochranville, PA November 26, 2008

Ronald of Cochranville PA (11/26/08)
E-Trade sold 3 of my small shares without my consent or even asking me to send moneies that my account was in the arrears, also this really gripes me, this yeat E-trade charged me for a reverse split charge that was 40.00 for a stock total that was under 4.00 total for all my reverse split stocks, this is wrong.

Now I am having trouble trying to close my accounts and soon to transfer two other accounts to TD Ameritrade

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