Complain about a product or service

Pearle Vision

Barbara of Statham, GA November 24, 2008

Barbara of Statham GA (11/24/08)
I went for an eye exam to get glasses for two purposes: reading and working at my computer. I told the examiner that distance is no problem. The glasses prepared for me were tri-focals, progressive lens. After trying to wear these for two weeks, I realized that my distance viewing was worse with the glasses and I could not read with them, so I returned them to Pearle. There was another exam with a different examiner and it was determined that bi-focals with lines would be the best for me.

After picking up the new glasses and wearing them for a week or so, they are working fine. I am pleased with the glasses. However, I realized that I had paid for more expensive glasses (trifocals with progressive lens) but ended up with bifocals with lines--less expensive. When I called the store this morning, they said they don't give refunds.

By needing to have bifocals rather than trifocals is no fault of mine. And I firmly believe that by not making a refund that it must be business practice to oversell and then remake to a less expensive pair of glasses. Although I realize that remaking lens has a cost factor, but if the glasses had been done correctly to start with, the second remake would have been unnecessary. Bottom line--Pearle Vision received overpayment for what they provided. And they refuse to refund me the difference.

I have paid for most expensive glasses than I received and Pearle will not refund me the difference in cost. Their policy is a rip off!

M. of Woodstock, GA November 21, 2008

M. of Woodstock GA (11/21/08)
I went in to purchase frames and lenses, after going in previously to check the price of frames, lenses and add on's. When my order was rung up I was over charged and didn't realize until I got home and check my notes from the previous week. I immediately called and spoke to the associate that helped me, who told me that the money belonged to Pearle and they would not refund the difference. I explained that I had not completed the order and no frames or lenses were orderd so I did not have a product.

I called to speak with the manager and she will not return my calls, instead the associate called me back and said she had the manager on the other line and she said they would not give my money back. I faxed a letter to the manager and still no call backs. I called the franchise owner, Keith and he won't return my calls.

My current glasses need to be changed along with frames, I am blind in one eye and need the adjustment but can't get it because Pearle has my money.

Betty of Deerfield, IL November 15, 2008

Betty of Deerfield IL (11/15/08)
In April 2008 I purchased new lenses for my Silhouette frames, together with prescription sunglasses, for a total of 882.00. Two months later a crack appeared in the right lens at the nosepiece connection. I was told that since it was more than a month, I would have to pay for a new lens, which I did. Two months later the right earpiece broke off at the connection site of the lens. I was told that I would have to buy new frames for 399. I went to the optician at my ophthamologists office and was told new frames would cost 299, but an earpiece would only be necessary.

When I told Pearle Vision about the discrepancy I was told to go and get them there! Was told that the lenses were not properly connected to the frams so that there was too much torque on the frame but Pearle Vision said they never heard of such a thing! I have spent over 3000.00 at this Pearle Vision store in the last 5 years & expected courteous customer service - but obviously they don't know the definition! Never again!

Judy of Warren, MI November 12, 2008

Judy of Warren MI (11/12/08)
Maybe this is not a complaint. I am very upset with my glasses. I have gone back to replace the frames once within the 60 days, but now I have gone back 10 times or more because they are not right. The service I get is great, but I can not stand going everyweek to have adjusted. I think the lense are to small for progressive lense. When I drive, I have to put my chin in my chest to see at a distance. Then, they have been falling off my nose or I have pressure behind my ear. Can I go to another location for them to check this? The doctor told me she could not give me 20/20 vision because of the start of catracts. I hate my glasses, I have been using my old ones, even though I have a hard time seeing out of them. HELP

Robt. of Bloomington, MN November 9, 2008

Robt. of Bloomington MN (11/09/08)
I purchased eyeglasses from a prescription by my insurance provider. They were advertising second pair at 50% Off. When I went to pick out frames I discovered that that was only if I chose my first frames from a very limited selection that started at 375.00 without the lenses. So much for that. I got my glasses. Two days later the nose pads fell off. I brought them back and they graciously replaced them.

I walked across the Mall to my car. I noticed my glasses were sliding down my nose. I oushed them up and discovered that the nose pads had once more fallen off. A week later the earpiece screws (the ones that hold the lenses in) were loose. I took them back once more. They replaced one of the screws. Less than a day later they were loose again. I now keep a screwdriver at home, in my car, and at work so I can tighten these screws once or twice a day to keep the lenses from falling out. Last week one of the earpieces fell off. It's been just a little over six months.

Now I'm faced with having to figure out where to get money for new glasses. NEVER AGAIN FROM PEARLE!

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