Complain about a product or service

Pearle Vision

Cory of Butler, IN November 7, 2008

Cory of Butler IN (11/07/08)
Called to see if they accepted vsp insurance and gave derick my info over the phone and was told that they take vsp and my exam would only be 10 dollars, which then at that time I gave him my social security number for vsp (which if they didn't accept vsp why is he asking for my soc #). so I took off of work and went to appointment again giving them all of my info again. was told they accept vsp insurance.

I took the exam administered by doctor a. who was very very rude and said that it was rediculous that I could not read the eye chart after he went thru the test and set there the whole time tapping the table while I was reading the chart. then sent me out to pay and that is when the receptionist asked for payment of 49 dollars. when I questioned that the lady was very rude and said that no one here said we took vsp and that she can't control what derick said all why the manager stood there and done nothing.

finally I paid the bill and had to argue to get my prescription which I am sure is not correct based on the testing procedures. I have worn glasses 25 years and never encountered the problems I had at pearle vision in the glenbrook mall in fort waybe indiana

Loss of work for appointment that was totally misleading. I feel that they just tell people they accept vsp to get you into their location

Nelda of Bowdon, GA November 6, 2008

Nelda of Bowdon GA (11/06/08)
On September 9,2006 I had my eye appointment. At the time I was told that my insurance would pay for everything. The next day I received a phone call from Pearl Vision and was told that the insurance would not pay for my lens. On the nineth of September I gave them a pair of glasses that I had paid for myself to mail to the insurance company to put new lens in the frame. I was also told that my frames was not at the insurance company lab. When I talked to the employee at Pearl Vision in Carrollton, Ga that my frames was lost. I asked them then what the tracking number was when they sent my frames to the insurance company by UPS. I was told that they did not have a tracking number to my glasses.

 So for some reason the insurance company did not get my glasses. What are you going to do about my glasses and who will pay me for the lens. I know that Pearl Vision gave me some more frames but they were not my frames that was lost. The frames that was lost was better than the one that I have now. I also paid for the lens in the frames tha tI have now and the lens that was in the glasses that was lost. So someone will paid me for the lens that I had to pay for in these glasses. These lens cost me over 200.00. I have lost glasses and money. I will give [them] until the end of the month to do something about my lens.

Karen of Rome, GA November 6, 2008

Karen of Rome GA (11/06/08)
I am very disappointed, my husband, son and I paid over 1000.00 for our glasses after using our insurance. Because we did use the insurance we were not able to get a camera. I understand if it was just one pair of glasses. However, after paying out of pocket about 1000.00. I believe this is VERY POOR customer service. I have been a customer for several years. This does make me very likely to change from using Pearl going forward Thank you for your attention in this matter.

Jennifer of Green Lane, PA November 5, 2008

Jennifer of Green Lane PA (11/05/08)
I got a new pair of glasses last January (2008). It cost me about 350. A few of months later I started to get small cracks in both of the lenses. I went back and told them that I had not done anything wrong and they were starting to crack. They gave me new lenses for free, with a little hesitation though. A few more months later, the same thing started happening but in only one lense. I took them back, again, and got a little hesitation but they got me a new lense.

A few months later (which is now today) I got another crack. I went to Pearle Vision and the man said, We already gave you two lenses with no charge, you'll have to pay 152. WHAT? Why would I pay for faulty lenses? Obviously something is wrong with my lenses or the frames which is causing them to crack! I did absolutely nothing to cause this. Before Pearle I had gone to Lens Crafters and had those glasses for 5 years and never once did the lenses ever crack. So here I am right now, with a large crack in my lense, which is actually impairing my vision. So much for the customer always being right.

Paul of Newport News, VA November 4, 2008

Paul of Newport News VA (11/04/08)
After purchasing a Brooks Brother all metal frame with high end lenses they broke just after 1 year. the right tempel arm broke off. So I purchaesd a second frames same as the first. Once again the right temple arm broke off as the first thistime irt was within the 1 year mark.

I went back tio the stor with a strong defence that their was a defect with these frames. They offered the 50% off new frame deal but the frame is no longer available and the lenses cannot be fitted into any other frame. So Now I have to purchase new glasses but not from Pearl Vision. Ill take my chances at Wall-Mart.

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