A person in one of the branches of New Delhi naming sanjay, ph. **** of your Airtel Office is continuously calling us and some of our relatives and using abusive language and giving us threats in the name of some other person's recovery. Help and take immediate action against him.
Consumer Complaints & Reviews
Airtel has 3rd class services and their customer care executives are also 3rd class. My 2 Airtel postpaid numbers are barred (**)(**), and they are barred without any reason. They generate my bill and didn't lessen my message pack free message balance.
Now, they are saying that you have allowed to send 100 messages per day, but this rule is run on 27th of September, but they are calculating for the whole month (i.e. my billing period from 8th September to 7th October). You don't know how much problems I am facing from the past 3 days. I am missing my very important calls, and Airtel Nodal officer is doing nothing about my problem and making fun of it. Contact me as soon as possible at **. I hope you will get back to me soon.
I was about to shift to my new home on August 14th, 2011 and hence I raised a transfer request of my Airtel internet broadband connection and telephone landline service on August 8th. The days passed and passed and I kept on calling them daily twice and thrice, following the above mentioned idiotic process. Every day the customer care people would tell me the same thing: "We have updated the status, we have put it as high priority and it will be done by end of the day". Till now, I've not seen their end of the day and it is already August 23rd today.
Now after much emails and calling, they have given the following reply: We regret to inform you that we are unable to process your request for shifting the connection due to some technical constraint in the area.
This is ridiculous. When I raised the request on August 8th, why didn't they tell me about the issue that time? I'd already spent around 300 bucks calling their customer care center for support and everyday they just made a fool of me. Are they going to compensate for that? And how are they going to compensate for the internet online business losses that I've made because of their poor service? I don't want to pay any money for this month's internet at all. I don't want to pay any additional 300 RS shifting charges since these guys gave so much inconvenience to me regarding the transfer request. They shouldn't have committed to me for August 18th if they couldn't do that.
I have been trying very hard in the last 15 days to get port out from Airtel because it is the most pathetic company I have ever come across!
My request to port has been rejected and customer care department asked to visit local Airtel outlet to resolve the issue!
But the local outlet (communication zone, rohtash nagar, delhi shahdra) didn't even listen to my issue since I am a prepaid customer. They showed me a notice board which was displaying "no help to prepaid customers".
Tell me what to do to leave this dirty company.
For getting any new channel, you insist that it can be done by sending an SMS to 54325, sending get and channel number. I have tried from my registered mobile number (**) numerous times to get error message only. It remains never active, but you always display the same number.
Today, as my subscription of my a la carte package is going to end on 17 April, I tried to modify it through Internet. I could get subscription of two new channels, Discovery HD and BBC Entertainment within 5 minutes, but I tried at least some 50 times to remove certain top ups, but all the time I received the message, "We are unable to process the request due to some technical error." What a lousy and shoddy way of providing customer help!
I believe that it is high time you give attention to providing service rather than fooling the customers and making profit by unfair trade practice. I should be directed in the screen for a valid SMS email number that would respond immediately. This should include both subscribing a new channel or unsubscribe an existing channel/package. I hope to listen from you soon.
In summary, you can get new channels at a cost, but never can cancel subscribed channel or get any help through mobile SMS service. This is absolutely an unacceptable pay-for-channel dish TV service provider.
Many people were excited when MNP or Mobile Number Portability was launched in India. But the truth is that most of the MNP requests didn't go through and people lost the money they spent for purchasing new SIM card, security deposit and MNP charges. While most of the subscribers complaint about hurdles that original service provider creates in MNP process, the situation is reversed in Airtel. Airtel staff is incompetent to make extra effort in following up your case with your current service provider. They don't seem to be sending second request to MCH (Mobile Clearing House) to get the number ported in.
The case in question is the MNP request for porting out my number ** from Vodafone to Airtel. It was requested on January 22, 2011 at Jammu (India) and the UPC number provided to me was: **. Now, it's been almost 2 months and I am still stuck with Vodafone and Airtel is not doing anything. When I reported, all I received was an assurance from Airtel presence, but nothing thereafter.
