Strayer University

My issue with my balance and financial aid started out in July 2011 after signing up for Summer Quarter 2011 classes. After starting classes and receiving my financial aid, there was still a balance on my account for $1,500.00. They could not tell me where the balance came from at my home campus and advise me to submit a help ticket. I submitted the help ticket and never got a response for over 60 days so I contacted the corporate financial aid department. Once I contacted them, the balance was cleared up within 24 hours but they could never explain to me where the balance came from. This issue has been resolved.

Fall quarter 2011 was my last quarter at Strayer University as it was completion of the undergrad program. I have had nothing but problems with my financial aid funding. My loans were posted on my account on October 14, 2011 but my Pell grant never posted. At the beginning, I was told that the Pell grant funding would post no later than least 2 weeks after the loans. After the two weeks was up, I kept being told that it will be posted soon and definitely before the end of the quarter. They also explained to me that it was a system issue because when they changed their financial aid packaging software information did not transfer and my information was one that did not convert over.

My Pell grant never posted and my home campus told me that I could not receive my degree because I have an unpaid balance and it would have to be paid before I could receive my degree. I explained to them and the corporate financial aid and student affairs that this is an error on Strayer's end about the Pell grant never posting, so why should my degree be held up. I was also trying to get into the Master's program so they decided to go ahead and confer my degree so I can get into the Master's program. They even me my degree couldn't be conferred because of the balance so I apply for the Masters program.

I contacted the director of student affairs about the ongoing problems. She helped resolved it so my degree could get conferred and I could sign up for the masters program but the balance was still on my account. My degree was conferred on December 18, 2011 but said because there is still a balance on my account that the degree could not be mailed to me. I went to my home campus on December 23, 2011 and signed up for the Master program and went into the FAFSA site and changed my degree from undergrad to grad as I was advised to from the Business Office Manager.

So going into Winter Quarter 2012, the balance was still on my account from the prior quarter. I kept contacting the corporate financial aid about the issue and they kept telling me that there was no time frame on correcting the issue but it would be resolve soon hopefully. I kept calling because I was tired of waiting and wanting this issue resolve because I was really frustrated knowing that I went into this quarter owing a balance and couldn't get my degree because of this.

So all of the sudden, they called me on January 10, 2012 and told me that the balance has been cleared up from Fall Quarter and the Pell funding have came in. I looked on the ncdls.ed.gov website and it didn't show any Pell funding being issued from the Department of Education so I apparently the issue was never resolved. They just cleared that balance out so I could stop contacting them about this problem. I was still concern because there was still a balance for the winter quarter and I was advised from the FA rep over my home campus that she didn't know a time frame on when this issue would be resolve. I was still worried because since there is no time frame I could go into the next quarter owing this balance just like last quarter and that would hinder me being able to register for classes so I requested for her manager to give me a call. At this time, the balance from Winter Quarter is still on my account.

On January 10, 2011, I received a call from the manager of the Georgia region and the Student Financial Services Rep for the home campus in Corporate Financial Aid. I was told that at this time there is no time frame on resolving this issue but please understand that they are working on it and I was not the only one with this problem. I explained to them that this is an ongoing issue and I want it resolve because it is frustrating that there is a balance on your account and you know it should not be there and I am tired of going into another quarter with a balance and it causing me problems with signing up for classes and etc. I wanted to do a campus change and was told previously that it could not be done because of the balance on my account and you cannot transfer campus owing debt and this balance is hindering this as well. The manager of my region told me that it would be no problem to do the campus change because this situation with my balance is not my fault and it's an issue on Strayer's end so he would get submit the information for the class change. He also advised me that if this issue was not resolved my January 24, 2011 the time of refund disbursements that he would issue me a manual refund because of this issue that I went through last quarter and it is not yet resolved. He also explained to me that they don't do this for the all students but they would do it for me due to my ongoing issue and the long process its taking to resolve it. He also advised me that Student Financial Services rep would be touching base with me on keeping me updated with the status of the issue.

She called me on January 18 to follow up with me on the status of my campus change. I advised for that I haven't heard anything from anyone about the campus change. She also informed me that the issues with my account have not been resolved yet and they are still working on it.

On January 23, 2012, I contacted corporate financial aid to check on the update about balance on my account and to confirm with her again about the manual refund per our previous conversation. She told me that they have finally received the item that they needed to get the issue resolved with their financial aid system with the conversion so it shouldn't be too much longer with the issue but she will go ahead and get the check request filled out for my manual refund so she can get the approval. I asked her about the approval because I wasn't told about an approval being needed per our conversation on January 10th and since the manager of the region stated that he would get a manual check issued to me due to the ongoing issue I have been having with my financial aid. She stated, "Well yes but I do have to get an approval but it won't be a problem due to your situation." I asked her how long will it take for the check to be cut and she stated she would call me after she get it approve so I can expect a call back that afternoon or the next morning. I never received a call back from her so I called her everyday that week and each time I spoke to her she stated that she haven't got the manager to approve it yet but as soon as she do she will call me. I called the manager of the region on corporate financial aid on January 25 and left a message never got a call back.

On Friday, January 27, 2012, I called and Spoke to Student Financial rep for my home campus. She stated that the request was denied because they had a meeting and the head manager denied the entire campus because they now have the item to resolve the issue and it should be fixed in about a week. I told her that I didn't know their situation but I was told from the manager of my region that I would be issued a check if my issue was not resolved by January 24th the time that other student refund checks are disbursed and that I would like to talk to him about this matter. She stated that she apologizes about this but it was out of his hands. I ask her how can he make a promise but now say it was left out of his hands. I requested to speak to someone over him. She stated that she will have him to call me. I requested for a call back that same day.

I also contacted the director of student affairs about the matter and explained to her the whole situation and she stated she was going to looking into it and she will give me a call back. The manager in student financial services called me back on January 27, 2012, and he explained to me that apologize that he may not been clear about the manual refund check but it does have to have an approval and it was denied. He also stated that the issue with my account should be corrected in about 5 weeks. Just that quick the time frame changed from 1 to 5 weeks for the issue to resolve on my account. I explained to him that I feel like I am just being told anything to just buy time because the story is constantly changing and I am tired of it and want something done now. The staff knows that I am consisted and stay on top of them about this ongoing problem because I want it resolve so they are out of answers. He really didn't have an answer for me but kept saying sorry.

I have just been lied to the entire time. I contacted the director of student affairs on January 27, 2012 and she is going to forward my information about my situation to the Vice President of Regional Business Office Operations. On February 1, 2012, I received an email from student affairs that the VP of Regional Business Office Operations is having a meeting with the director of student financial services about my matter today at 5:30 pm and will email me once she get a response from the result of the meeting. I received an email from the director of student affairs about 7:30 pm stating that the funding would be posted late on 2/2 or first thing on 2/3 but she really couldn't explain why my account was not up to date. She stated that my funding was not there because of my degree conferral and I am now I am a graduate student but she wasn't sure what was going on with the technical glitch with their system.

On 2/2, I looked on icampus more funding was posting but my subsidized loan was on partially paid. I contacted the director of student affairs and my home campus and no one could give me an answer. I don't know what is going on with Strayer and the Dept of Education but I am at the point where I want answer, want this issue to be resolved and get my refund so I will have a zero balance. I will no longer be a student at Strayer after this is resolved. I want to be able to transfer to another university without having issues with Strayer as I have heard other students have in the past about getting their transcripts. I have been more than patient and I am getting told a bunch of lies from the home campus up to corporate. I don't see how they can be employed there and just lie to these students. I can look at FA information on Strayer website and it shows an amount due and date to be paid. That date has passed. I have also looked at the national student data access system and there is no loan or the Pell grant funding that was due to be paid to me and magically all of the sudden the balance from fall quarter with the Pell grant has cleared up on my account.

I want a resolution about this matter and I am tired of dealing with people that don't know how to handle the situation. This is very unprofessional, unethical and is an inconvenience to me as a student. I need to know who do I need to contact besides Strayer and how do I go by getting an attorney if needed about this. This has been nothing by a stressful situation for me. I have to take time from job by trying to contact them by phone and not getting any answers. This has caused nothing but pain and suffering, and a financial burden, and anxiety.

Strayer University has been holding my financial aid refund for longer then necessary. This has been going on for almost two years. Every time I reach out to someone they say it's a system issue, and lie regarding the status. They are holding the fund at this point, to harass me. I have over 150 emails between myself and Strayer University as documented proof. I am fed up with their lies, and illegal financial aid practices. They tell me the money will be in my account, and it never is. I have to contact them over and over again, to get my funds. This continues to the last week, when they are allowed by law to release the funds to me.

Other students receive their funding on time. However, Strayer has systematically been holding my funds, and not releasing them to me. This has caused me great financial loss, and loss of time at my job to fix and correct these errors. I have had to contact the CEO's office to get an ounce of help from these people. I want to file a class action law suit or harassment suit against Strayer University.

This is my fourth course with Strayer University MBA Program online. The first two classes were great although I did not receive the financial aid I was supposed to get until the third class. The fourth class was a nightmare right from the start, but I was told I could not drop a class after the first day without penalty, so I tried to stick it out.

The instructor was like a dictator, rude, and unavailable. I think she was even drunk on occasions from reading some of her replies to students. I complained about her grading, as she gave me a low grade for something in which she did not give a low grade to others. She gave me a generic reply that did not address my complaint. I asked my adviser to transfer me to another section of MKG500 and she said I had to do it through student affairs. I followed through with student affairs, but have heard nothing and have continued to do my assignments.

The last assignment I turned in was on Jan 22, 2012. The instructor, Kelly ** gave me a zero yesterday, as she said she did not receive it. I then sent the assignment to Student affairs and my Adviser, noting that if they right click on the document and click on properties, they will find that it was last modified on Jan 22, 2012, the day it was due. I have no way to prove I sent it in through blackboard but I can prove it was complete, so why would I not turn it in? That's ridiculous and I told her so. There was no reply of course.

I have 2 As and a B. With this 4th class and a zero on a major paper, I will flunk out. I don't know what to do at this point. I have stopped participating in class starting yesterday. These credits are not transferable and that's four courses of wasted tuition. I think Student Affairs is a black hole. Help!

I was attending classes on ground and online every week. I was going by the Business Office to check on my financial aid status. I was told that everything was fine and later through the quarter, I received a letter stating that I owed for one of my course in the amount of about $1,300.00. I asked them about it and they said I was short of money and my financial aid money wasn't going to cover one of my courses and if I want to continue taking 3 courses, I would have to pay. So the next quarter, they allowed me to sign up and I only took 2. I only started taking 3 classes when they told me that I had enough funds to do so. I have been fighting this problem for over a year and there has been a great turnover in the Business Office and no one has tried to help me.

Like I have told everyone there in that office, if I had the money to pay for my classes as I go, I would have. I had trust and confidence in the Business Office. Now that I had to take my last 3 classes at another University to complete my courses, I still can't get a transcript nor my diploma because of an outstanding balance. I have gotten so stressed out over this and is very disappointed in Strayer and their employees not doing their job. So I'm the one suffering and have lost 4 jobs offers because I had no proof of my education. I think the school should just pay this balance so I can go on with my life with a job that's in my field and try continuing my education. But I'm not planning on attending Strayer at this moment. I wish someone would see it from my point and help me.

We all want to file a class action suit. We all need an attorney.

This letter is being written because of the dire situation that has transpired to the following students: Vernell ** , Doreen **, Ellen ** and Darnetta ** attending the Owings Mill campus sites; Operational Management Course #515. The issues of concern started last fall semester, first week of October 3, 2011, in operational management class. We (Vernell, Doreen, Ellen and Darnetta) are requesting that $1,277 be returned to us in the form of a refund check.

Upon attending Professor Cheryl **, our first class, the experience was not a positive or pleasant experience. After class, many of the students met with the professor with questions regarding the material she was covering: Break-even and Algebra formulas and computation. The entire class expressed to the Professor that they have never had Break-even Algebra formulas and computation and we were all having difficulties and did not understand the information that was being presented. After everyone conveyed the above concerns to the Professor, none of our concerns were answered or addressed. She totally disregarded our concerns and dismissed the class.

On 10/10/2011, students Vernell, Doreen, Ellen and Darnetta met with Professor ** during week #2 for a second time after class regarding the same existing issues and questions and concerns. Once again many of the students' issues in the class were ignored and not addressed. Instead students were told per Dr. ** that "I am not a math teacher, I did not come here to teach math or the break-even Algebra computation. Students should have been taught prior in another class". After that response, Dr. ** received numerous complaints in regards to never having break-even Algebra formulas and computation and not understanding the material. I (Darnetta) asked Dr. **, "How do you expect students to do the class work and homework if you do not explain or instruct us what to do? Can you please at least give one or two examples on the board?" She ignored my request as well as the entire class' and she continued to move forward with introducing another chapter from the Operational Course Text book.

On 10/11/11, the following morning at 10 a.m. I immediately drove back to the Owings Mills Campus. Vernell, Dorren, Ellen and I (Darnetta) met with the Owings Mills Campus site Director Mrs. Doreen ** and expressed our concerns and issues regarding our class, and look for possible solutions, resolution and remedies. After attending the class last night, all of us --Vernell, Dorren, Ellen and I (Darnetta)-- feared falling behind in our class work and homework assignments and then, possibly failing the entire course due to Dr. **'s negligence and inadequacy in teaching us and the entire class; in addition to her callous and unconcerned and unprofessional attitude. I informed the campus director about the professor's attitude towards the student and the statement that she made ("I am not a math teacher, I did not come here to teach math or the Break Even Algebra computation. Students should have been taught prior in another class). Moving forward she began to induce another Chapter from the operational Management book. We (Vernell, Dorren, Ellen and Darnetta) stated to Ms. ** that the entire ordeal was a complete nightmare. The way Professor ** was teaching the class was not conducive to our academic learning. We all were told by the Campus Director, Mrs. **, inaccurate information. Mrs. ** stated that there's absolutely nothing that she could do. However, we can withdraw during the 8th week of class to avoid being financially penalized without fees and avoid being penalized academically. The campus director then referred to the Campus Dean, Janet **.

All of the above students (Vernell, Dorren, Ellen and Darnetta) conveyed and expressed the same exact concerns to Dean ** , that us and the entire class have expressed to the Professor that they have never had Break even Algebra formulas and computation and we were all having difficulties and did not understand the information that was being presented. The Professor refused to explain or instruct us what to do. She refused to give at least one or two examples on the board. She ignored all of our requests as well as the entire class'. We also informed the Dean on **'s callous and unconcerned and unprofessional attitude towards the entire class and her negligence and inadequate style of teaching, in addition to request to sit-in at Intro to Business Class 100 class because this was being offered a different day during the week. We (Vernell, Dorren, Ellen and Darnetta) feared falling behind in our class work and homework and then, possibly receiving an F for the entire course due to Dr. **'s negligence to teach us and the entire class.

At first Dean ** stated we could sit-in at Intro to Business 100 then she stated no we could not. We were all told to put in a case management report so that the issue could be addressed. Dean ** promised to supply us with a tutor. The tutor that was provided to all of us (Vernell, Dorren, Ellen and Darnetta) was under graduate professor who had no knowledge of Operational Management Course. The professor's name was Milton **. When Vernell ** and Darnetta met with professor, he was not knowledgeable at all about our course subject. He was rather demeaning in telling us to write out our multiplication factor. He went on to say, "When you have question regarding the break-even formulas, you should ask you teacher. If you do your multiplication factor it will always bring you back to square one. Your class professor should help you with this". I thought to myself, "Right back to square one! After attending two fruitless session, not conducive to our learning environment". Frustrated, stressed and still unable to understand or do the break-even formulas, computation or its process, I stopped attending **'s tutoring session and continued on attending **'s class and we prepared ourselves to just to fail on **'s class.

While attending **'s class on 10/31/2011, she was extremely rude and unprofessional. She went on talking about how she was not a math class and she stated that she hated coming to Strayers on Monday, she wished it snowed and have a blizzard so she would not have to teach Monday night classes at Strayers. She stated how she especially hated teaching our class. After listening to ** demean and irate the entire class, Vernell and I (Darnetta) pack our belongings and left. We immediately contacted the Owings Mills Campus Director and Campus Dean, Janet **, and reported **'s behavior . Once again, it was ignored. After attending a total of eight weeks (11/18/2011) and not learning absolutely anything, we (Vernell, Doreen, Ellen and Darnetta) decided to withdraw from **'s class before we fail the entire class.

Once again, we (Vernell , Doreen, Ellen and Darnetta) are requesting that $1,277 be returned to us in the form of a refund check.

I signed up for school in March of 2011 and was set to start classes in May. After starting classes, I was advised that I did not have financial aid and I needed to provide further information which I did several times to the school. I have gone to the school several times to get it resolved and to get my financial aid. I finally thought it was resolved and completed the classes.

I failed due to not being able to order the books. Then the school stopped my financial aid stating I did not have enough credits. I filed an appeal and was told that everything should be fine and approved for financial aid to be reinstated. I was told once I began classes and paying out of pocket for books that my appeal was denied. Now I still have a balance but the school was paid and has yet to apply funds to the classes that I already took.

I have attended Strayer since 09 and lets just say I have gotten an attorney. Has anyone else had classes just pop up on their screens that weren't there before? Yeah, exactly and they ** up my financial aid too. They are thieves and at best the CEO and President should be thrown in jail.

I am due to receive student refunds from my loans and have not yet received anything. It has been almost a year since any funding has been sent to me. The school is saying that it is the government and I decided to check all of my loans and all monies have been sent to Strayer on time. The school is lying each time you inquire about the funding. No one can help you. The response is always sit tight and wait it out. I am tired of waiting. These are loans that I have to payback and I am entitled to monies owed to me.

I am not the only student with this issue, and it seems as if I have no where else to turn because I am getting brushed off. I have proof from financial aid that the money has been sent and when it was sent. I just want this matter looked into so that no other students have to deal with this type of unprofessionalism. No results as of yet I cannot get a straight answer from anyone on this. I have not been able to get other supplies needed for school because the delay in student aid.

The online school is ran very badly. I am greatly disappointed in it. A dean claims that I sent an adviser an email that was "delusional" yet no one would ever share the email with me. I am a professional psychologist, licensed with a doctorate, and I dare say there was some "projection" in what this "dean" said. It's the way "they" act at Strayer if you pose a troubling problem to them. Supervision of instructors is shamefully negligent. One instructor, whom I had contacted and arranged to get a final assignment to at the last moment (because we all have lives beyond online courses and a crisis came up), decided not to honor her offer of taking the last-minute assignment and instead, graded me down to a "C", which was left in her email along with her post that no one need bother contacting her because she was "already" on a vacation cruise!

The dean who called me delusional could never, in three quarters, remedy the situation. Another instructor, who confided to me she had got all her degrees: BA, MA and PhD online, could not understand why a student would not paraphrase directly from the book to answer her "discussion questions". She thought that venturing any opinion of one's own on the part of the student was "bad". Such a simplistic view of education is not usually characteristic of people who graduated from high school. Again, I felt I had no resolution to her grade.

Thirdly, in a course I was taking this past Summer, I fell behind because I was confronted with having to drive across the country and with illness, and I told him. I got all the work to him by the end of the course. Not only did he not grade it, but he left me a nasty email stating that "It just doesn't work this way, sir". His arrogance and deliberate misunderstanding were shocking to me. I was told that to dispute this grade (an "F"), I needed to talk to the dean and only that dean (the one who called me "delusional").

I lost a ton of money in loans that I will have to repay trying Strayer's "online university". Not only were some of the instructors irresponsible and seemingly unanswerable to anyone, but the administrative functions are horrible. For the Summer Quarter, the university decided to use blackboard for all its courses, with the result that even to register took phone calls that one had to wait up to an hour or more to have. One was directed to online solutions which were claimed to be easier for us (students). Of course, they were not and they just wasted more of one's time as a student. I found that I was not even properly registered in the course I was taking until the second week had passed. I had spent infinite amounts of time trying to get through the bureaucratic red tape, which was close to impossible to deal with, no matter how earnest one was.

I only attended Strayer for one quarter. They treat the new students way better than returning students. They kept giving me the runaround with my financial aid. They gave me a book voucher and then later said that I wasn't supposed to get it. Now, I owe them money. I called them numerous times and got sent to voicemail, put on hold for half hour and received misguided information. They are all about numbers. Their main priority is getting new students. After the first quarter, you are on your own. They make you believe that they are there for you and they will do everything they can. But in reality, that is furthest from the truth. Now, I am transferring to Kaplan. They have a lot of beneficial opportunities and the tuition is cheaper.

I've been attending Strayer since 08/2009. I transferred into their Associates of Business Administration program. The first semester everything went off without any problems or issues, but shortly after that, it all went to hell. The term overrate of the office representatives should've been a sign for me to run, and never look back. The local office faculty and staff, that were originally there back in 2009 when I first started, soon left by the second semester. I started having little issues here and there, in regards to my financial aid. Mainly, the processing and issuance of any refunds owed to me. I would call the university, and get the runaround by everyone, from the financial representatives, to the clerical staff, to the campus director herself so bad, that I stopped communicating with them via telephone, or email, and started making personal trips to the local campus.

Sadly enough, those personal trips to the campus still never resolved my issues, but I had to reach out, and take those matters to other campus directors in other regions of the country. First, I address my problems to Mr. Cliff **, who once said he researched it, got in touch with the local campus himself, and was able to resolve them without any delays. Since he was promoted and transferred to another region, I have dealt with two other gentlemen who, like Mr. ** corrected the matters at hand. I got the same responses from them, "we are working on it, and we'll call you back". That never happened, instead, I received no follow-up to any issues that I brought to their attention, and to make matters worse, the local campus director that's there now, actually caused a major problem with my student account, that took months to correct, and had to be resolved by Mr. Charles ** from another region.

I've had them decrease my federal loan amounts without prior notice, to withdrawing me from classes without prior notice, and charged me for over $1,800 for those classes this term, to not changing my program of study, after I submitted proper documentation to do so, they lost my income tax documents, had me take classes I never needed, didn't release my refund after five weeks or so, and they don't return phone calls or emails. For example, the semester is over, and my financial aid was just posted to my account this week, the last week of class mind you, now I have to wait for another seven days, before I get a refund, that's if they don't come up with any reason to keep my money. Save your time and money.

This university is in it for the money. Ive reached my maximum loan amounts, because they charge twice as much for classes. I could be done if I would have went back to the University of Alabama. $3,600 for two classes should be a red flag for anyone returning to college, and are serious about getting their degree. I have lost all faith in their ability to meet the requirements, and dependability of a university. I'm in the process of transferring to another college that costs less, and has a better reputation.

Well I have been having the same problem with Strayer. I have been in school since 10-3-2011, and have yet to get my financial aid. First, it was they can't find my GED, but had my transcripts from my other college. Now, on the verge of getting evicted (with a handicapped son), they keep giving me the runaround about it. Right when they had everything completed, they dropped me from a class that I had just completed, saying my financial aid not being in, that they had to drop me. **! I was told that the corporate office does not talk to students. What school does that? When I went to University of Phoenix, I had no problems talking with anyone or getting my financial aid. We all should band together, and sue the ** out of them for pain and suffering, along with any other sufferings faced! Are you all with me?

I've been attending Strayer University since July 2009 and I have never had any problems with them up until now. The quarter will be over this week and my financial still has not been posted to my account. I've been to the campus a couple of times to speak with a financial aid counselor and their excuse is that they don't know when my loans will be posted to my account. I'm starting to get irritated because I feel like Strayer University is messing with my money and does not want to post it to my account so I can receive my student refund check. It's the last week of classes for the 2011 Fall Quarter and this should not be happening.

I completed my Bachelor's of Business Administration degree back in June of 2011. I followed the guideline for the program to a tee. I have since not received my degree even though I was told it was conferred twice and that I would be receiving it. I have waited until December 2011 to receive my degree in the mail. When I called Strayer, they said that they would look into it and come to find out, I am supposed to be missing a class that was never on program to begin with. In fact, they haven't offered the class since 2006. So I am now stuck with 180 credits with nothing but an Associate's degree. No one at Strayer seems to know what I have to do to complete my degree. I have talked to every person and nothing has been done. I am going to contact the Veterans Administration because as far as I am concerned, they stole government money. I am also going to contact the Middle States commission on higher education.

Wow! I enrolled in Strayer back in 2007, completed my Bachelor's Degree in December 2009. I applied for graduation and participated in a graduation ceremony in ATL, March 2010. I still owed a small balance so I never received my actual degree in the mail.

Because I graduated with honors, I was contacted by admissions to re-enroll for the Master's program offering a $5,000 scholarship. It sounded like a great idea, so I re-enrolled and started December 3, 2011. In the past, I never had problems with Strayer, but returning to them for the Master's Program have been a nightmare. Prior to starting class, I paid the small balance owed and applied for financial aid. Of course, I still never received my actual earned Bachelor's degree in the mail despite the fact that I earned it, and didn't owe the school any money. I called consistently and all I would get is brushed off. At one point, I contacted and went to the school several times before anyone actually looked at my account to find out why I didn't receive my degree. Apparently, I didn't know that I could be enrolled in both the Bachelor's program and the Masters program at the same time even though a grad fee was paid. I marched, and my transcripts showed that I earned my degree already. Needless to say, it finally got fixed and I received my actual degree on 11/12/11.

Now, 10 weeks in to the semester, I still have not had my financial aid posted to my account, nor received a refund even though I was approved for additional funds. Like everyone else says here, their customer service sucks, none answers your questions and you can't speak to this mystery corporate office that everyone in the business and financial aid office talks about. I am beginning to think that there is no such "corporate office" and that each campus really handles their own problems. Some of the local people at the Charleston Campus are very helpful and do make an effort to resolve some of your issues, however, the rest, just blame everything on the new computer system and its glitches.

Like everyone else else, once we apply for funds and get approved, its our money and Strayer should not put a hold on our funds, nor resolve the issues to return the refunds to the students. For starters, you can't refund money if you don't post it to the account, but yet every day I check, I continue to show a balance. Then like some people, they attend classes, complete, but Strayer never does what they supposed to do with the financial aid that the students apply for then they expect you to pay out of pocket for their mistakes.

All I want is what is owed to me and for their financial aid office to take responsibility and help the students.

I completed and received my degree for a BBA earlier in 2011 through Strayer despite all the negative reviews. At the time, the school had a few issues here and there but nothing worth writing a complaint about. Since my experience wasn't so bad, I decided to re-enroll for classes in the fall in hopes of earning a Master's degree. What a nightmare this quarter has turned out to be. The school is having issue after issue. We are in week 9 of 11 and like most students' complaints, I have yet to receive a refund from my student loan. I can understand technical difficulties and delays but the matter in which Strayer has addressed them, I cannot.

I visited their Facebook page and realized there were many more students with the same refund issues. Strayer addressed a few complaints with instructions to email concerns. Excuse me, but your business office is well aware of who owes what. Students don't need to inform Strayer's employees via email that they are owed money or that their balance remains unpaid.

After being very frustrated, I tried to call and call and call. The phones are rarely answered and they do not return voicemails. I had to go down to my home campus in order to talk to someone on three different occasions and received three different versions for the delay. The final version was, "We haven't received your funds yet."

So I emailed as instructed via Facebook. Two weeks have passed and I have yet to hear from someone addressing my email. The email that Strayer suggested, students with issues, send! In addition to poor communication and failing to disburse my remaining funds, the school "accidentally" signed a large group of students up for on campus classes that enrolled in online classes.

To our surprise, we discovered this during week 1 of classes. Those I spoke to, who were affected, suggested that the mess up was bizarre and expressed their frustrations with Strayer this quarter. If you are a potential student, consider another university. There are too many mistakes made by employees regarding paperwork, data entry, or "glitches" in software in this organization! They are a for profit university, which should be an excellent advantage. It should mean that students'/customers' satisfaction is a priority, issues are quickly addressed and corrected and communication is essential. In this case, none of the above apply to my recent experience. This is not how a business should operate.

Strayer University has caused me major chest pains since I registered with this school. When I registered with this school back in 2007, there were many warning signs. I had to contact them continuously to make sure that my paper work is being done. The staff members were rude and refused to return my calls. I received my degree in 2009.

In 2010, I continued to go for my Bachelors Degree, which was the biggest mistake in my life. In week 7, I found out that I am taking a wrong class. Mind you, I have not received my refund yet, plus, I supposed to be getting a refund back from this class including books. Strayer has made several mistakes and now I have to fight to get my money back. My loans are to the limit and the remaining seven classes, I have to pay out-of-pocket because the Pell grant will not cover the classes.

I don't know what to do; this school has messed me up mentally and financially. It's almost the end of the year and I have been passed around like an offering cup. I want to file some kind of suit against this school for what they have done to me. I am having major chest pains and my blood pressure has sky rocketed through the roof. I have been lied to constantly about my refund and no one can give me a straight answer. I also believe that they have cheated me out of my money. I have all my records to prove that they charged me for many things I did not do.

Please help me. I want my money back, plus a settlement for pain and suffering.

I am 3 weeks away from graduating with my BA in HR Management. I have been so excited because this is a major accomplishment for me and I am ready to receive my degree. You can imagine my surprise when I received a notice from the business office saying my final quarter wasn't covered by financial aid. They assured me it was covered earlier but oops, they made a mistake. I have this all documented through email. Now, I owe over $6,000 before I can graduate. With the amount of people they are doing this to, something needs to happen. We need to come together and file a class action if they don't step up and resolve the issues.

I attended Strayer University in 2008 for my Associates degree in Business Administration with a concentration in HR. I had no problem enrolling and filling out the financial aid. I decided to continue on to the bachelor's degree program and was told I could because I received enough credits for the Associate and was immediately enrolled. I was down to my last quarter with only 2 classes to go and received a letter stating that my financial aid had run out. When I called and spoke to someone in the financial aid department, they stated that I could not have been registered for those classes if I didn't have enough aid. I was indeed registered because I received the letter stating what my next two classes were. I have called repeatedly because I feel I wasted 4 yrs going to this online school only to be told at the last quarter that I couldn't graduate or finish because my aid ran out.

They told me I was $1,500 short and that I maxed out my funding. I personally find that impossible. I called again and told them to give me my Associates degree since I was told I completed that. I paid the $150 fee and have not received any diploma as of yet. It has been 4 months. I called in August 2011. I was suppose to have graduated October 2011. I am disgusted and extremely upset because I now have to start paying back school loans on an education that I didn't complete because of incompetence on the school's part. I should have been told in advance, before enrolling in the BA program, the amount that I would have been eligible for, instead of just enrolling me. This to me suggest the school is all about money and not about the welfare of their students.

Strayer is a rip-off. When I checked my FA, it showed paid, then the money posted to my account the next day. It's almost 2 weeks later, and I still have not received my refund. My lender stated the funds were disbursed on 11-10-11. I checked my FA today, and it doesn't say paid anymore it says declined and they zero the amount out. I called my lender and they said the funds have not been cancelled, and they have to refund any unused amount to me.

I tried calling Strayer today, and the machine say all circuits are busy. What a bunch of bull. The same day you make changes to my account, all your circuits are busy. I do not understand that at all. I am withdrawing from Strayer, and my money need to be sent back to my lender, because I refuse to pay the money I didn't get. Someone need to do something about this school.

After seven weeks of classes, my financial aid has not posted to my account yet. I get a different excuse every time I inquire about my financial aid. At this point, I'm not sure what to do but if I don't get anything by the end of the month, I'm seriously thinking about talking to a lawyer or contacting direct student loans servicing center. I'm just fed up.

Strayer University is full of c**p. Strayer is full of it. No one in the Finance Department knows what their doing. They do not keep a paper trail. You are talking to someone new at the school every week. The employees are just stand ins without no proper training. I have not received anything to date in regards to refund. Student loan do not look like it was ever sent thru. At this rate, I do not care what they do, I have sought legal advise. This school needs to be made public so that no one ever attend this school. What a sham. I have been calling as well. The online professors are a joke. People, you deserve better than this school. Run.

I am so disappointed with the Strayer University! When I enrolled the counselors were so helpful, but as soon as the first day of class rolled around, October 3, 2011, it was all over. They have lied time and time again about my financial aid. It goes from everything being fine to it's transmitting to your MPN needs to be accepted by COD; they say the status is paid and then say that the funds will take 3 days to post to your accountlie after lie, excuse after excuse. The truth is they never turned my paper work in to be certified until last week, which is why the department of Education is just now disbursing my student loan.

My experience with Strayer has been full of lies from their office admin staff. I am working on my Master's and after having attended a real University that wasn't profit-seeking, I can honestly say this school is a waste and it should be closed down ASAP before further damage is done!!! I predict that if Strayer doesn't get it together, their CEO will be in a lot of trouble really soon!!! Whatever you do, look deep into this leaching greedy school or you, too, will be writing a complaint!!!

As I'm reading the previous complaints, I really want to transfer. I attend the Birmingham, AL campus. I still have not received any disbursements from FA along with a few other students. I've contacted Direct Loans and Sallie Mae. Both insist that it's the school and that neither of them "hold" funds. I also completed my bachelor's, or so I thought at the end of the spring quarter. And I started the master's program during the summer (I've also been attending Strayer since fall 2008). I still have yet to receive my undergrad degree.

After my degree conferral, I was told it would take 10-12 weeks to receive. Around the 13th or 14th week, I began calling my home campus. They told me it should be coming in. I just found out about 3-4 weeks ago that some of my credits were screwed up and that I hadn't been awarded my bachelor's degree. But get this; I'm currently in my second quarter of my master's program. I can't get help from anyone in the Business Office. My friend is so lucky that this is her last quarter at Strayer. I do not recommend this school to anyone. This is the first time there has been an issue. But as I've read the comments, it's not just my campus. It's the school in its entirety.

I have attended Strayer off and on since 2006. I received a phone call from Samantha stating that the Dean and her had looked at my classes and only had 3 classes left to graduate. So, I applied for graduation went with my family to Virginia for the graduation. Come to find out I still have one class to take. In the meantime during and after graduation in September received letter and phone calls to take courses for my masters. I declined when I didn't receive my diploma in the mail. I called and asked questions and was told that I had one more class. There was no I'm sorry or any type of remorse.

Currently November 18, 2011, waiting for Dean to call me back. I'm so upset and I was a happy student at Strayer now. I can't express how I feel right now. I have truly lost respect and will no longer attend there after this last class. I will obtain my Masters somewhere else, hopefully that school has staff that knows what they are doing. I will make sure I tell people my story so others won't go through what I'm going through. I'm ready to call my local news station.

I rate my overall experience at Strayer a zero star. I was there for about 2 years and then everything started to go wrong. My last 2 semesters there they messed up my classes a lot and my financial aid. I always made sure my financial aid was done at last a month before the semester started, but once the semester began my classes weren't in order and my refund check was never received.

My bills started to get behind and cut off. They didn't communicate well and when you tried to talk about your check to them they just brushed it off. One of the financial aid advisors told me that my check was only $800, as if I shouldn't be worried about my money. I don't care if my check was only worth $10 it's still mine and I earned it. My check was late and my internet was cut off, so I wasn't able to do my work online. They dropped me from school because I couldn't get my work done. If my check was on time my internet would have never been cut off. Strayer you should be ashamed of yourselves.

This is my first semester attending Strayer. I completed all required information. I begin classes as usually on October 3 no problems. Two weeks, later I called about my refund, no response. Then I went to the campus four different times, still no answer about my money. On Monday November 14th, I received a call at 6:45 pm stating that my aid was canceled because the class that the academic advisor signed me up for was not a part of my program and therefore my aid will be canceled. I changed my degree to fit the class I was in for the past 7 weeks just to get aid. As of today, I still do not know when I will get my money. I know I will not be attending this school in the Winter. I have already completed my application for another University.

I recently had no problems. First semester was great but now my refund hasn't been received. I guess all that was a front to get me enrolled. They sent out that bogus newsletter. It was processed by the 11th of November and reimbursed no later than the 15th of November. It hasn't been deposited yet! My account summary stated $3,000 and something last week. Now it states I owe $7,000 and something. I'm seriously thinking transferring to another university! They have no communication and no concern for the students!

When I first started Strayer, it was okay. But now, they have gotten on my last nerve with these refunds. I mean, really? My loans were supposed to post by the 11th and refund on the 15th. Yeah right...still waiting! I will not be signing up for winter courses!

Has anyone gotten their refund for this quarter yet? because I sure as ** haven't. I have called the school 3 times now, and all they keep saying is, we will have to take a message for the business office. ** I don't need you to take a message, I want my refund. I have to pay that money back anyways, so its mine. Why should the school even have it at all?

When you sign up for classes, and sign for your loan (because we all know how expensive Strayer is), they should give you the excess money back, right then and there. Pshhh! Cut the check when you sign the promissory note, and then you won't have all the horrible reviews about the refund process. They cant do this to us, the Department of Education law states that, they only have 14 days to disperse the funds back to us, and it has been like 21 now. Something needs to be done. We just need to riot at the school or something. Boycott or something. That's how things were done in the past.

I have been calling Strayer University for three weeks to find out what happen to my refund; however, I've been getting the runaround and every time I call the business office, no one have any answers. This is money I have to pay back for my students loans.

I do not know where to begin. Week 7 starts Monday and I still haven't received my financial aid disbursements. I was assured all this week that everything was in order and that I would see my disbursement on Friday (11/11) and it would be direct deposited on Tuesday (11/15). When I talked with them on Friday, I was told that my file was just submitted at 11:54AM that day? I had been told that my information was already at the lender and was just waiting to be disbursed. A week earlier, I was told that my loans had come in. Somebody is lying about this whole situation.

There's too much to mention. They have totally stressed me out, and they don't even care at all. Even worse, the Department of Education won't even call me back. Any advice from anyone?

I have been attending Strayer University since October 2008, and I have not had a good year with them as of yet. As many others stated, I always have to send in my W2 forms each time I sign up for classes, and they wait until forever and hold your refund checks, (which is money that you have to repay). I recently got hired at a University which allows me to attend school for free, so I'm finally transferring out of there. Now it is taking them forever to send my transcripts to my new school.

I don't know where to begin. Strayer has been a nightmare on Elm Street since I registered with them in 2008. Everything that can possibly go wrong, went wrong. Stay away from this paper-losing, financial aid-keeping, unprofessional school. This school has put a great deal of stress in my life. I am having bad chest pain because of this school. Stay away people, I can't believe this school is in business, that's all I have to say. Week 5 and I'm still waiting on check, going into week 6 soon.

Do not enroll in this college. Strayer University is by far the worst college I have ever attended in my life. The staff here is totally unprofessional. I began attending Strayer in the fall of 2009 and spring 2011. I found out that this college did not even have a transcript on me. So in order register for my mat540 class, I needed to take a transcript to prove I already have taken statistics or to waste even more money and enroll in an undergrad class that I had already taken.

They are unorganized and incompetent, trust me when I say this. This school is only out to get you in debt. Everyone is so helpful when it comes to enrolling you and getting your money, but as soon as their times for disbursements, they stop answering the phone and you start being ignored. Students are so not important to these individuals. They can care less about you financial situation and constantly lie to you over and over again. This is ridiculous. Strayer University is a drastic mistake. You will be up a creek without a paddle.

Whatever you do please read all the reviews about Strayer University. Do not be like I was ignoring the reviews. It is all about retention and aggressive tactics to enroll students. They have poor customer service, harassing phone calls, ghetto and unprofessional. You can barely understand their language and holding your financial aid, etc..

I am enrolled in Strayer University. This is my third semester. I have had to bring in tax information and W-2 every semester. And I just found out Strayer University in Owings Mills is having problems with billings according to BBB. I now realized that's why my refund is held up. This is my last semester.

I too had the same issues with Strayer University regarding the financial aid officer submitting my paperwork/file too late to get funding for that semester and the prior semester. Needless to say, I attended Strayer University for two years and because of their financial aid staff, I owe over $6,000 to the school and I cannot get my transcripts. I also talked with the dean and campus director. They told me to get all of the emails/communication regarding financial aid, which I did, and they did not even review the emails when I brought them to my meeting.

In other words, this school is a scam and they are taking advantage of people and their education. I lost two years of my education because I cannot afford to pay $6,000 out of my pocket in order to get my transcripts. Everyone, beware. Do not attend this school.

I started attending Strayer University in 2009, and I never had any problems with my financial aid until the spring of 2011. I was working with a new young man in financial aid who is no longer with Strayer University two weeks prior to my attendance in class. He told me that I was going to owe at least $250.00. I signed a promissory note that I would only have to pay the $250.00. I was paying this amount in payment arrangements every month.

Prior to my graduation ceremony, I receive a letter from Strayer University financial aid office, stating that I owe $4,000.00 I called the financial aid office and they told me I owe it because they waited one day too late to submit my paper work to my lenders and it is my responsibility to pay Strayer University. I have submitted a letter to the financial aid department for an appeal over a month ago. When I contacted the Director at Strayer University, he told me that I needed all the emails from 2010 from the young man that I worked with, who was no longer in the financial aid department, before he could send the appeal in to higher authority.

As a new student at the Strayer University - Charleston, SC Campus, I have found my experience with this establishment to be disheartening. I began the enrollment process on July 2011 and have had difficulties, to date, with this school processing my enrollment for the 2011 to 2012 term. In the beginning, everyone seemed very helpful, but I'm not sure, between July 2011 and today, what went wrong.

I have consistently had to stay on top of them to process and submit documentation to their centralized location - documentation, I might add, that they told me they already submitted. Every time I inquire if it had been submitted (knowing that it had not been, based on their computerized student data system), I would get a response saying that everything is fine. Whenever I contact the business office, which is usually two to three times a week, I am given an explanation by the front desk that they are busy or always in a meeting, or I am sent to a voice mail. When I do leave a voice mail, I never get a call back or the problem is never resolved from the message I left. I stop by there at least twice a week just to try to meet with someone in the business office to get my classes finalized, and I keep being told that they will do it, but it doesn't get done and my classes get dropped after five days.

Unfortunately for me, there is not another school locally that offer the accounting certificate program they offer, otherwise I would not continue my enrollment with this establishment. As a student already having a graduate degree from another institution, I have never encountered such difficulty and resistance on the part of staff members to help guide students in the enrollment process.

Strayer University also has their institution set up where you are unable to contact their main branch to assist or discuss concerns. I contacted their 1-888 number and was automatically directed to the Charleston, SC Campus location, where I attend. My experiences with this institution have been so awful that I have considered dropping out of the program I am in. I would love to determine if there is a board that can be contacted to initiate a review of this institute's practices, as I am not the only student experiencing these problems.

Strayer University is corrupt. I'm in the process of filing An FCBA violations against them. Due to family issues, I had to drop out early Feb. 2011 out of one class and I haven't started in the Mini session yet for the other class. When I explained my situation to the financial office, a Mr. ** said that because I started already I might have to pay since my financial aid may not because I wasn't in class long enough. He was not sure though and would let me know and mail me some paper work to fill out.

With all that was going on with my mom being sick with cancer and me constantly in and out of town, I didn't realize I haven't received any letters from Strayer since I left school. So I called Strayer on Sept 28th to see about registering again for winter classes. The girl I spoke with, Jasmine, couldn't even find me in their system. She said this may be because they had changed over to a new computer system. So finally after me giving her all my other personal info, she said it's weird that she sees my name but the address does not match. I said I haven't moved so maybe it's someone else. She asked for my ss# and my DOB and then she said, it was me she saw in the system but with the different address. She asked me if I recently moved, I said no!

When I asked her why did someone change my address to another state and a different phone number, she said it might have been a computer glitch. She then proceeds to tell me that I have an outstanding balance of $645.00 and it's been sent to collection. I said how can I owe money that has been sent to collections when I was never notified that any money was ever owed to Strayer. I never received an e-mail, a letter, not even a phone call about this money I allegedly owed since I left school in Feb.2011 and it's now Sept 28 2011. She then says it could have been because of my change of address, I then said, "Who changed my address?". She couldn't give me an answer.

I reiterated that I haven't moved so why is my address different in their system? She transferred me to the finance office where a Mr ** proceeds to tell me he understands me being upset but all he can do is give me the number of the collection department so I could pay it. I quickly calmed myself down and asked to speak with his boss, the Director of the school, Mrs. Wylette **. He gave me her name and connected me to her desk; of which I got the her voice Mail. So I left a message.

I thought this is just not right. I then did some checking and found out that what they did. Not notifying me is a violation of the Fair Credit Billing Act (FCBA), failure to send bills to your current address. Because someone has changed my home address and home phone number in their system, they failed to send bills to my current address. What's worse is they they don't know how or who did it. The same month I dropped out...Really! I never received a call from Mrs. Provo, So I sent her a registered letter about the error Strayer University had made with my account. Still no response!

So now because this is in collections, it's on my credit report and affecting my credit score, which before this I had nothing delinquent on my credit report. This is also affecting me in finding a job because I'm unemployed and companies always check your credit. I also cannot get my almost 2 years of class credits from Strayer so I could continue my education at another school. Strayer University has totaly messed up my life and after doing some research, I found out Strayer has been doing stuff like this to alot of other students. Why is Strayer University being allowed to continue to do this to students while still taking our money?

I enrolled in Strayer last year. I used my GI bill to pay for my class. I was instructed by the VA that I will be able to take any class that pertains to my major because it will be paid for. She enrolled me to a math class online. I noticed that I had a bill for the class. After calling her every single day, all she said was it must be an error, because the VA is going to pay. During midterms, she told me I had to pay it. It was because she made a mistake and didn't tell me about the new rule. I paid it because I had no other options.

The next semester, my GPA was more than the required rate, and I was on schedule with my classes. I received a email stating my FA was suspended, because I didn't have the required GPA. I contacted my director. She was clueless, so was the dean. They would not give me any number to the corporate office, who is the person who issued me the email. I have a bill of $2,000. No one seems to know why or know how to fix it. This school has given me nothing but problems from day one.

When I initially enrolled with Strayer for the masters program, I was very clear with them that I am a veteran and I plan on using my post 9/11 GI Bill to pay for the classes. The adviser encouraged me to take one class during the summer, and then two classes during the fall/winter/spring because I only needed one class to qualify for BAH during the summer, but two classes for the rest of the year. The adviser was completely wrong. As a result, I have forfeited over two months of BAH ($3,000), which I desperately need to live on. The VA has already informed me that there is nothing they can do and the fault lies with the adviser who told me to only take one class.

I was robbed of my degree. I went through the appeal process against a policy that was not enforced. I was not properly advised on a policy that they used to determine that I would not be awarded my degree. The staff at the campus lied about informing me of such a policy at the time when I asked for assistance in selecting classes as a soon-to-be graduate. I was set to graduate in April 2011. In December, I went to my campus's Academic Assistant to seek advice on how I can complete my program of five remaining classes before my graduation date. At this time, I wanted to be done before the Spring quarter begins.

I was told that since I normally take 3 classes at a time and I would be left with one class to complete, instead of paying a high tuition cost at Strayer I city, I can take the class at a local community college for a cheaper cost. I did just that. I completed the course in May and went to my campus (Strayer) to complete a transcript request form. At this time, no one informed me that I was unable to do this. After several weeks had gone by and I had not spoken to anyone from my campus, I was told by the campus Dean that according to a policy in the Student Handbook, I was unable to transfer classes from an outside institution during the last term of study. This is not in the Student Handbook, it is in a catalog and this "so-called" policy was not addressed when I met with an Academic Advisor.

I appealed the decision to not accept my transfer credit and I was verbally told that I was denied. I never received anything in writing, after requesting it several times. I feel that my appeal was never submitted. I followed the proper procedures for appeal and was not given any response from the Regional Dean of Students. I was told that I must pay out of pocket the amount of $1710 to cover the class if I want my degree. I am scheduled to make a payment on 10-7-11. I am on a payment plan because I cannot afford it. The policy was not clear nor was it enforced.

In 2009, I began taking classes at Strayer. I took one or two quarters. Then, I transferred to DeVry. I requested my transcripts from Strayer three different times. They never sent them to DeVry and never charged me the $5.00 fee. I called Strayer. They assured me that they would send my transcripts. Now that I'm almost finished at DeVry, I can't graduate because Strayer still has not sent my transcripts. I called Strayer again today. They took my card number over the phone to pay the transcript fee. And they told me that I had to fill out the transcript request form. I told them I had done that three times already. I asked them to fax my transcripts to DeVry because they need them fast. Strayer told me they could not send them by fax. I asked to speak with the person who would send them to DeVry. I was told there is no way I could speak to that office. He opened a "case" on my behalf about my complaint. Now I have to wait to see if they will actually send DeVry those transcripts this time or if I will have to retake the Strayer classes I passed at DeVry before graduating.

I applied for the spring 2009 semester at Strayer in December 2008. I went to the school and was advised that I needed to complete a FAFSA, which I did. Then, I came to a section to apply for a loan. I told the counselor that I did not wish to do so but she insisted that I would just be applying and not actually getting a loan. The next day, I came back to get my packet of paperwork and the counselor said to me, "Great news! You don't have to pay anything because you qualify for grants!" She mentioned nothing to me about any loans, and even handed me vouchers for my books.

In May 2009, the two classes ended. In June, I had my baby and was taking the summer off from school. Towards the end of June, I received a bill in the mail from Sallie Mae for over $3,000! I never even heard of Sallie Mae until this point. So I called them and they said that this was a bill for a loan from Strayer. But how could this be? I never signed for a loan. I called Strayer and spoke with the counselor. She said that I signed for it and when I asked for a copy she said that I should have my own. But obviously, I didn't.

I looked in my packet of paperwork and there was nothing about a loan, whatsoever. I have written several letters to the collection agency and Sallie Mae requesting a copy of this loan I supposedly signed for. All I keep getting in return are billing statements, and offers from Strayer to suddenly to come back to school. Really? For $3,000 for two classes, I could attend a real university. I should've stuck with Germanna Community College. They are only about $300 per class, and much easier to deal with.

I attend Strayer University's online classes because it conveniently allows me to work full time and utilize my full time personal responsibilities as well. Strayer has recently updated their blackboard system, which in return has caused problems for me.

I started to receive failure to attend class notifications via email shortly after. I followed the chain of command and contacted the student services department so that they may update my information per the proof that I had, proving my attendance record such as current grades, my actual attendance record, and weekly discussion posts.

Soon after submitting this pertinent information, I would attempt to log onto classes and I would be locked out and unable to attend classes until Strayer resolves the issue. After usually a week later, I am able to resume classes; however, I would have to work particularly hard to catch up with the other students. This is unfair. This exact situation has occurred on more than one occasion, and is no longer considered a convenience to me.

I have also submitted several claims to the school because my unofficial transcripts show record of failing grades for two consecutive courses, which are both errors as well. I again followed the necessary steps in reporting this information to the school and the instructors and I am still awaiting a grade change. This situation currently affects my financial aid status and leaves me with the inability to move forward with my studies.

I have reached my maximum amount of financial aid funding in order to continue my bachelors degree so I am required to pay the remaining balance (12 credits remaining) out of my own pocket, which is tremendously hard for me to do. However, under these circumstances, it's much too late for me to transfer to a different college.

In the beginning of May, I sent a request through the mail to have my transcript sent to a college along with a $5 check. The college I wish to attend never received the transcript. I also never received any notification that there was a problem. I called several times and spoke to people who promised to get back to me and never did. In June, I went down to the admissions office with my grade statements, which they scanned and they created a case number. I paid another $5 in cash. I called to find out the update on the case and no one has replied back. It is now July.

I registered for class at the end of the quarter. They told me that my tuition was already paid and there is nothing to worry about. I clearly stated I wanted to make sure I would still be able to get aid being that I didn't do well in the first class I had taken.They assured me I was good to go for school. Still asking to make sure I didn't need to go ahead and retake the class, they said you don't have to right now. So everything is okay. I was ready to attend school.

So I attended class for the week and by the end of the week, I got an email. The email stated that your financial aid has been suspended. The school withdrew me from the class and noticed I had an outstanding balance. I called the school to find out what went wrong. They stated that I didn't complete enough hours.

Why wasn't I advised about this when I stated I want to make sure my financial aid would still apply when I didn't do well in the first class and was currently on probation? Clearly, they left me hanging now with no financial aid or anything. I would have paid for the class that I was currently registered for but they treated me so wrong and already bribe some new students into getting a private loan to take my spot. Be aware!

My cousin and I joined Strayer together. Since joining, she has always gotten her refund around the 11th week of school. No one is ever able to tell her why it is so late. She is always being transferred to someone else and her calls are never returned. Her phone has been disconnected due to the late refund, she almost lost her only vehicle, lights have been turned off for an entire month and she now has 30 days to move. She is being evicted. Strayer is full of ** and I advise anyone to not consider this school.

I completed my classes for my Bachelors Degree in Business by the end of December 2010. Soon after, I took the appropriate steps to apply for graduation and opted to just receive my diploma. I received no response back so I contacted them on numerous occasions and they told me there was a problem with their system so I had to re-enter my application. So I did and paid the graduation fee of $150 and still did not receive a call back or mail confirming my graduation.

Then another problem with regards to my academics report online. It showed that I still had a couple more classes to take when indeed I completed all necessary classes to finish the program. I went back and forth for months with no resolution until just this month when the Dean finally replied and told me it was an IT problem. Come on, an IT problem that goes on for 5 months? After a week of emails, that glitch was fixed and showed that I've completed the program .But I still do not have my diploma even if I paid the graduation processing fee. So now after over $45k later and lots of nights and weekends taking classes, this is what I get? This is the worst decision I could ever make, going to Strayer University. Will I ever get my diploma?

I paid $50.00 to change my name on my diploma on July 2, 2010. They charged my credit card right away, however I still have not received it as of today, Jan. 26, 2011. During those times, I called different department campuses and chatted many times with their customer support. However, they played me by transferring me from one place to another! How could you trust a university that could not even provide the basic services to their students? There is no professionalism in this university from bottom up! All they care about is to steal money from you!

I have attended Strayer University for one semester, for that semester the cost was $3,180.00. For me that was high, my refund was $1,300. I decided to withdraw and go to a cheaper college. I am to start my classes soon but Strayer will not cancel my loans, I have called and left e-mails but no one will contact me and tell me why they won't cancel these loans or grants, but they have withdrawn me from classes. My new school won't let me start until Strayer states that my loans and grants are cancelled.

In August of 2010, I attended my first semester at Strayer University. All books, stipends,and BAH would be paid for because I received the post 9/11 GI Bill. So all I had to do is show up to class and pass. The problem is I received two book vouchers the first semester thinking I was entitled to them. I was wrong! I can't register for the third semester because I have a past due balance of $275.33. If there was an issue before, why wasn't it resolved 2 semesters ago? I called the VA and they stated that the situation is between the school and myself and that they only pay the school what the school asks for.

I truly believe that this school is taking advantage of veterans and their benefits. Not to mention in order for me to transfer, I would have to pay the fine, buy more books(out my own pocket from now on),p ass next semester and hope and pray that the next school will accept my credits and myself. In so far as the teaching skills it's **** near remedial. It's like the instructors cop an attitude when you're asking a question. So all I can do is the best I can and pray that I have no more bills from this school when it's time for me to leave.

In September 2007, I began my process of applying for admissions with Strayer University Online with Lorena **. I emailed and faxed all the required documents to her. She stated that all documents were received and processed and that my financial aid/Montgomery GI Bill would be used towards my education. I was able to start classes beginning October. I received a call stating that I needed to sign my SOFA again because somehow the information I entered was deleted. I applied for the SOFA while on the phone with the gentlemen and was told that it was processed. In 2008 when I tried to register for classes, I was told that I had a balance and would need to pay that.

I then asked why I had a balance when my financial aid was approved and GI Bill was being used. They then transferred me from person to person and I got nowhere. They basically kept giving me the run-around. I contacted the VA and was told that Strayer had never sent them any type of paper work requesting payments. I tried contacting Lorena ** since she was my admissions adviser, however, I was told that I was given to someone else. After being passed around several , I finally spoke with Tara **, who claimed that she was my new adviser. I asked what I could do because the FASFA and VA state that Strayer never requested payment and she stated that somewhere someone messed up and had me apply for a loan and never applied for my FASFA or GI Bill.

Now I supposedly owe the school almost $9,000 for one semester. I contacted the VA and they state that they pay schools directly whereas Strayer is stating that the VA doesn't pay them directly and they never attempted to process my GI BILL paper work because of this. I know this is not true because I have spoken with the VA regarding this issue and also because I am attending another college now who processed all the paper work and receives the money from the VA.

Due to Strayer's lies and games, I now have $9000 collection hanging over my head, not to mention that the school I currently attend is not going to allow me to continue going to school without a transcript which Strayer will not issue. The GI Bill covers the classes I am currently taking but Strayer is halting my education do to their deceit. Had Strayer did what needed to be done and filed the paper work, they would have been paid by the VA. Now I have to be stuck without an education because I can't go to school with Strayer on my background.

Started school on June 28th 2010. Applied for my student aid on June3. My problem is still have not gotten it. I can see in the system that my aid money was disbursed the end of August by checking my student loan website. But the school is telling me they don't have anything. And when I call, I'm put on hold or sent to voicemail. I just want to know something or are they trying to beat me out of money?

This company is so full of ***. It's not been funny. They promise a good education with dedicated staff to assist you towards those goals, yet every time I try to contact someone on staff, I am ignored or passed around like a hot potato. I feel that my education which should have taken 2 years, has instead taken 4 years, and a lot of it is due in part to being told by one "advisor" that a class was needed, when in fact it was not.

In 2008, my husband decided to take business classes at Strayer University. Because he was new to the higher education system in the U.S., I was glad that Strayer paired him with an admissions counselor who was attentive and encouraging.

My husband was filing for financial aid and did not know if he had been approved yet when the semester started. I found it strange that he was encouraged to start classes and attend classes while he waited, but I have never attended an 'on-line' university and thought they knew best. When his financial aid was denied, the stress of handling the financial burden resulted in failed midterms and he was advised to withdraw.

Fast forward to July 2010, my husband has just received a bill for almost $3000 and a threat to be sent to collections. All those people who advised him are gone, so are all the accommodations. Conveniently, no paper trail. He never received a single bill. Speaking with them today, I heard the scrambling. They have no record. They are simply spouting, "Corporate sent those letters." But who is to say they won't find some other reason to bill my husband a year from now!

What an absolutely horrible experience. I am truly outraged! How do you take advantage of people as they strive to make a better life for themselves? Strayer University is a total disaster.

Well I been enrolled in Strayer University for 3 quarters and I have a problem with getting my refund. Every time you go and ask question, it is always direct loans have not release the funds or Pell grants have not release the funds. We are in week 7 and no one have any answer as to when the funds will be release and they don't answer the phone. This is not right because the money they are holding is mine because in the end I have to pay that money back.

I was a Student who moved (alone) from my hometown to Charlotte, NC to attend school in Jan. 2008. In order to support myself (apartment, school, bills, car...) I took on a steady job in March.

In Sept. 2008, the branch was working for was laid off. Not having a job, I had to withdraw from my university and move back home. Before I left Charlotte, I made arrangements to take a job overseas in South Korea. Knowing I was leaving, I quickly made the decision to continue my education online through Strayer University. I enrolled and registered for classes approx. Oct 2008. During the process I agreed to a payment plan for the tuition that my financial aid did not cover.

I left for South Korea December 2008. While in Korea, I had to order textbooks. In order to receive those textbooks, I had to inform Strayer University of my South Korean address.

In Jan. 19th, 2009, the beginning of the term, I went to a rural area of the Philippines. While in the Philippines, I was unable to log into class (for an unknown reason) and unable to contact technical support due to no phone access. For these same reasons, I was also unable to contact two of my three instructors.

1/24: I returned to South Korea. I was then able to contact one of my instructors and asked if she could provide me with contact information for my other instructors

1/25: I was able to log in and contract my communications instructor (communications instructor = CI). I asked for permission to make-up missing assignments

1/29: I Was told by CI, I could make up the assignments by doing essays

2/1: In order to do the essays for CI's class, the book was required, which had not yet arrived. I emailed my CI and asked if she recommended that I drop the class, due to not being able to complete the past assignments.

2/1: CI would not give an opinion (to drop class or not).

2/5: My textbooks arrived

2/5: After informing CI or my textbook arrival, she informed me that I could no longer make-up the assignments

2/18: I contacted the campus dean regarding the situation

2/18: I contacted the campus dean (campus dead = RR) about the situation and was informed that the situation must be directed to the online dean. I was then told by RR that the online dean is also CI.

2/20: I emailed my campus advisor, explained the complications with CI and asked for options.

At some point, I called the school, still looking for answers, help, suggestions... something! During this phone call, I again, explained the situation and was told to complete the midterm for CI's class then contact RR. After doing so, I received an email on 2/24 regarding my midterm grade. I completed the midterm with an A. I was confused when receiving an "unsatisfactory grade" email.

2/25: I emailed RR about the "unsatisfactory grade" email and still seeking a resolution.

2/26: My email to RR was forwarded from around to other people within the campus

3/5: I received an emailed from MT (unknown position) MT then states that I needed to contact CI (this never ending cycle.....) At this point, I clearly see that I will not be getting a resolution regarding this class.

I was taking 3 classes and had to make 3 payments for classes. I paid, on schedule, 1 of the 3 payments for classes. I felt until Strayer resolved this issue, it would be in my best interest to not continue payments. I continued and completed classes for that term. Once classes ended, I wanted the fee for CI's class to be removed from my account, as I was not given a fair chance to successfully complete the class. Once this was resolved, I would make the final payment to Strayer.

Dec. 2009, I returned to my hometown to the USA.

Jan-Mar 2010, I travelled to Charlotte to discuss the removing of fees from CI's class and to pay my last payment. Once I arrived, I was notified that my previous campus advisor (who already knew about the situation) was no longer there. I was then reassigned to another advisor "NM"

I explained the situation to NM, who left her office to get some information. Once she returned, she informed me I had an extremely inflated balance on my account. Shocked, I had her explain these charges. I was then told that my financial aid from 2009 was never applied to my account! "Something" was supposedly missing from my financial aid information that caused it to be rejected. Confused and infuriated, I could no longer discuss the financial aspect of the conversation. NM then informed me, if I wanted the fee for CI's class dropped from account, I would need to forward all emails to her so, the situation could be reviewed and a decision would be made. I then returned to my hometown

3/17: I forwarded all of the required emails to NM

I called Direct Loans to get information, regarding my financial aid no being applied to my 2009 Strayer tuition. I was informed that they never released the funds because Sprayer did not return a "certification" stating that I was enrolled as a student and how much tuition costs. I then asked if there was anything, on my part, that was incomplete. I was told, no, that I had done everything. They only needed the certification from Strayer. I then asked if it were possible to have the 2009 funds released to Strayer. I was then told that I would only be possible it Strayer requests it.

I call Strayer to inform them of the information I received from Direct Loans. I was told that they had never heard of fianaical aid, from previous years, being reactive. I then stated, it was information I received directly from Direct Loans. I was told, I would be called back.

Is is now 6/28/2010. I have not received a letter, phone call or email from Strayer regarding all of the above events!

Nothing would make me happier than to sue Strayer University for all it is worth, for the following reasons:

I applied to another university and was denied admission because I had a missing transcript from Strayer, which needed to be reviewed. The transcript cannot be released when there is a balance on the account. Strayer has literally halted my education

I have wasted my time and money travelling to Charlotte regarding these issues, sending multiple emails and making multiple calls.

Strayer could possibly cause serious harm to my future finances if the balance they claim I owe is sent to collections.

As a disabled student I enrolled at Strayer University in the winter 2005 under a title XVI retraining grant from the State of Texas. I am blind. I have repeatedly been reminded by this school they are not a school for the blind. Many complaints have been filed by this school, from employees, students and the general public as a whole. The programs for business are ok, however they are not suited to teach educational adminsitration unless you as a student waive your right to freedom of expression and thought and agree with the materials they present.

They fail to certify when necessary with ample notice, they fail distribute funding from financial aid till the student has been in the class so long they are ineligible for refunds. Some of the alleged faculty have not been trained to work in online environments and fail to appear half the time during the classes.

They carry accreditation with Middle States Commission, and yet how can this be so when many of the courses are substandard not to mention the abilities of faculty in teaching adults. They treat adults as if they are children, make false allegations against students, revoke diplomas after students spend thousands of dollars to earn that diploma and then refuse to respect a students right to disagree with that which is being presented.

This school has increased its tutitions every year for the past five years. Cut the time associated with student instructions, refuse to protect privacy for all students, and openly acknowledge students with disabilities in courses rather than take charge of the class without embarassing these students. I have spent $112K dollars plus grant funding, had to retake classes due to lack of proper prepration, and abuse from faculty who are inconsiderate, and litterally censor adult conversations when disagreed with. Personllly I have filed a complaint with OCR. On the other hand to aid all students and eployees current and perspective this University needs a wake up call. They need to know that you cannot slap the hand that feeds you and expect it to continue.

Students cannot get work because of the bad reputation of this school and it's lack of consideration for teaching and assuring students are prepared. Billions of dollars in federal financial aid, that students may not be able to pay due to results from a substandard education. Refusal to protect student privacy. Beligerent Faculty who seem to think they are above the law because they come from other countries or hold tenure. Continued violations of first ammendment rights and judging without due process. There are complaints published all over the internet and yet this firm goes unpunished for its actions towards its students and employees.

I left one college to go to Strayer because I was told they have an excellent reputation and I have friends and family members who have graduated from there. In September 2009, I sat down someone from the financial aid department and we went over my financial aid. They told me my last college had spent a bulk of my money and that I would have to pay almost $700 per semester. I didn't find this to be a problem, despite my shock about the other school spending most of my money. so I get signed up for classes, buy my books, start classes in October and everything is great.

I called to register for my next classes and I'm told I can't because there is a problem with my financial aid. I talked with financial aid, and they told me I owe $3020 because my financial aid was denied. They sent me an email in January with some kind of form stating that they knew back in September I was ineligible. Basically, Strayer let me take classes knowing full well that I was not eligible to use financial aid. I think that is fraudulent and misleading.

So far, the phone calls to my job were annoying. They finally stopped doing that and now I'm getting a bill and phone calls from a collection agency. I cannot afford to pay it and I'm already stressed enough with financial burdens.

Since the beginning of the Summer quarter I have been requesting for the release of Pell Grant that was credited to my account. I was initially given the statement that there were no set dates to release payment, the Federal Government had not release the funds and that there were no contact number for the school to check on funds. I was able to locate information pertaining to my request online. A phone # and that the funds were allocated to school and the guideline, policy and regulation for disbursement.

However, dispite my efforts via email to get a response from the school on the release of the grants funds, has failed on every level from the Financial representative Erika Johnson to Business office Manager Sandy Cannon. The quarter has ended and we will enter new quarter Oct. 12, 2009. Please assist in resolving this issue:

I have attended two classes at Strayer university since April 2007. I am a military veteran and was told by campus director Rick Reikob that Strayer accepts military credits. I have had two official military transcripts sent to the university. After not receiving any feedback about the transcripts for a considerable amount of time, I contacted the university.

The first copy was misplaced, and I was asked by the Dean, Dennis McGeehan, to send another copy, which I did. To do so, I had to contact the Department of Veterans Affairs, and then they forwarded the copy directly to the university. Both times the transcripts were received by the university. Again, the first copy was lost, and the second copy has yet to be evaluated. This process has taken much longer than was explained to me by several Strayer personnel, including Dean McGeehan. This delay in evaluating the transcripts has caused me to not be able to enroll in Fall semester, since I do not wish to take a class that I may not need to take based on the evaluation. A university that I previously attended offered me thirty credits towards my military training.

I have provided all information as requested, but feel I am not getting an honest answer from anyone at Strayer. I have sent numerous emails, as well as phone calls, to several different Strayer personnel but received no solution as of yet.

I have a delay in the pursuit of my degree, which I am hoping to receive as quickly as possible. Hopefully, obtaining this degree will enable me to change career fields and allow me to earn a higher salary, which will better provide for my family.

Detailed Complaint: I called Strayer University and made an appointment to visit their school. I went in and sat down with the counselor to go over the paperwork and the schedule. Right then and there I told the counselor I could not do the class because the time conflicted with the day job. The counselor then tore the paperwork up and told me ok. I never signed anything and I never attended the school. They have sold the account to a collection agency Financial Accomodation. I have called the school several times and I have called accomodation and they keep saying I owe this bill.