USPS - Priority Mail

My experience with the Fort Mitchell KY post office tracked my package conf number. They said it was delivered it was not there. I called customer service and filed a claim. They called me twice the next day and they talked to the mailman who said he put it in my mailbox which is a locking mailbox. It is still not there. He said he would call me back. He did almost 2 days later and said there is nothing he could do so I am out with nothing. I would never have anything shipped USPS through the Fort Mitchell KY post office. Thank God for Fedex and UPS.

2 separate Priority envelopes, one on Jan 3 and one on Jan 23 sent from Sheridan, MT were never received at Salome, AZ. Furthermore, neither was returned to my sister's return address in Sheridan, MT. Nov. and Dec. bills from VISA were not received at all. No wonder the USPS is going broke! This causes people to use other methods to send things. Very poor!

A cashier's check was sent from MD to CO to me on 1/18/12 (priority mail, certified mail). I have been given the runaround and have been treated rudely and without concern. I was told by the first supervisor that it should have been delivered on 1/20/12 and that I should be concerned. A week later when I called about my case number because the promised return call with update didn't happen, I was given a second case number. When I asked what the second case number was going to do that the first one didn't, there's no logical response and just placating, lying, and downright lack of concern. The check cannot be cancelled for 90 days. I won't use USPS ever again!

I sent a package priority mail to my nieces in Puerto Rico, who recently lost their dad in the military. They wanted a Barbie doll house and I purchased it and sent it for the Three Kings day which is what they celebrate in PR (epiphany of Christmas). The package was sent priority and insured. The package never arrived. Please help us to re-coup our insurance money and the fees charged to ship.

I shipped a gift for my nieces in Puerto Rico on Jan. 3rd, 2012, priority mail. They assured me of the package arriving no later than Jan 6th. The package sent was a Barbie doll house about 2-3 feet in height. To make a story short, it has disappeared from the system. No one seems to give me any clear answers as to what happened to this package. We did insure it.

Today is 1/14/12 and still no package. I have put in several claims. Please look into this matter. There are 2 very sad little girls, who lost their dad in the war, and I wanted to brighten up their holiday and this is what has happened. Please help us expedite this matter. Thank you!

**** would rate negative stars. I went into local USPS office and I was given a list of mailing options, I chose 2-business days, it being Tuesday morning before Christmas for $10.35 then the next option was quite higher for express. I agreed 2-business would be Thursday, okay. I have a paid receipt that confirmed this. It costs more to ship this mug which is 2 lbs than buy it! Whatever! Well, as of this day, 3 of the mails came yet. My friend has not received the package! What? Why did I pay so much for priority? I was told of no delays, nothing. By all rights and false advertising, they said Thursday but neither Thursday nor Friday. Now what? I hate the USPS. Never again! The government facility ****. They lie, lie, and lie.

I placed an order 12/19 from a company in California to Illinois and the info said if I used the priority box shipping, it would take 2 to 3 days. Well, it has been the 4th day and nothing has came to me. Honestly, I'm never going to use USPS shipping ever again. Should be able to give 0 stars but you can't.

Wow, they force you to give one star--they deserve none! Now I wish I was this before. I ordered gifts last week and paid for the upcharge of priority mail. They went to a sort facility and there either they sit or that's what the lame data shows it as. The same day I ordered from a number of other businesses. Those packages were all sent free or for much less and the tracking and delivery went so smoothly and I have those gifts in my possession. The priority mail ones. Joke, scam. They deserve to all go out of business if that is how they operate! Not knowing a thing about the packages status and after speaking to people that were totally ignorant and uncaring, I will be forced to buy more gifts.

On 12/11/11, I purchased (online) Priority Mail shipping for a package. The package was mailed 12/12. As of today, the package has not arrived at its destination. The tracking info states "estimated" delivery date is 12/14, but today is 12/17. I called the 800 # for USPS. The woman said I must allow at least 7 days for a Priority package to arrive. Why does the PO state "2-3 days" and when an item doesn't get there during that time they claim it's only an estimate? I'm tired of paying more money for less service.

I sent my daughter a priority mail package on October 27, 2011. She never received it. It contained car keys, a AAA card, a renewed credit card and a birthday check. No one has cashed the check so I know it was not theft. It is now Dec 5th. I have no idea what to do next. I know they have a dead letter location in Denver, but I am unable to contact the USPS through email or phone. With all the personnel they have throughout the country, you would think that they would give better service.

I would give zero stars if possible. I mailed a package three weeks ago, priority (2 to 3 days), and it still hasn't arrived. At first they told me it wasn't guaranteed to be delivered in 2 to 3 days, but the postal employee never said that when I said what day it needed to arrive, nor does it say that on the USPS website. False advertisement. It seems my package has disappeared, and no one really cares. They don't tell you at the post office that you need to insure against postal employee theft. No wonder the USPS is in trouble. I know I will be using them as little as possible.

I shipped a package to Accra, Ghana. I completed the customs form and sent it priority mail. Upon the package arriving in Ghana, my spouse was told he needs $50 to pick the package up. My tracking number is **. I paid $31.85 to ship the package on 10-31-2011.

My husband sent a letter priority mail with signature confirmation from California to Texas on October 29th. The tracking system on the computer states that the letter should have been delivered on October 31st. As of today it has not been delivered, and according to the tracking it has not left the sort facility.

When I called customer service they told me that the delivery time of 2-3 days is only estimated, but according to the website and the signs in the post office domestic delivery is guaranteed in 2-3 business days, which means the latest it should have arrived was yesterday! Also I was informed they do not track every step of priority mail like they do express mail. If they don't provide the service, what are we paying for? Also, this is, in my opinion, false advertising. I have requested a full refund, and next time we are using Fed Ex. Word to the wise, don't mail your mortgage payoff, pay the extra for a wire transfer! At least you'll have peace of mind knowing that it's been received.

Last time, I saw the mail carriage didn't drop the package but instead noted in mail box. She not even knock or ring my doorbell. I run out to ask her and she said that she didn't see the car on the parking and she thought that no one was home. It's worst.

Now, I ordered some stuff over the internet. They shipped out with priority mail; the seller sent out on October 17th and the expected date of delivery is October 20th 2011. Until now, October 21st, when I track my packed, it's still nowhere near me (and it's priority mail). I have another package with expected delivery today and with priority mail also, but the tracking is not show up anything; there's no update at all.

I'm very frustrated since I was waiting for this item over a month for it to be available. This is my worst experience ever.

On July 15, 2011, I sent a priority mail flat rate box to an APO address but the recipient never received it. The tracking number from the Customs Declaration and Dispatch Note-Form CP72 was never entered into the USPS system and therefore they can not track. An investigation was opened on September 29, 2011.

On October 12, 2011, I was told there wasn't anything USPS could do. I have the original CP72 Form with the post office stamp, along with the receipt showing the CP72 Form tracking number. How do I get the USPS to pay on a lost package?

October, 11, 2011 at about 3:45, I went to US post office to send 8 priority packages and a cashier at US Post Office refuse to accept my packages because it don't pack nicely for him and he said he will charge me per pound as a regular package instead of priority mail even all my packages already packed in priority mail boxes. I had to go home and repack my packages to make it look as nice as it can be and has to wait for next day to send my packages, and his name was Richard (white male).

They have excellent clerks, but what I don't seem to understand is how a package sent Priority Mail with tracking and confirmation number be sent to Puerto Rico instead of Washington. I'm confused, this is the second time that this has happened and I'm tired of all the empty promises made by the USPS. The system needs to step up a notch; otherwise, they need to refund my money. It's been five days and my package is vacationing in Puerto Rico instead of arriving to its final destination, which is in Bridgeport, Washington. USPS needs to address these issues because they have officially lost my admiration.

This service is generally garbage, not general mail but their "priority mail" for shipping. I will have to assume this since a person can't track regular mail. I have only used this service a few times. The average is 3/4 not delivered on time. Tracking is not updated daily. Their customer service is null. And you have to rely on whether the person on your route feels like carrying the package that day or waiting. I live in a semi-major city. So, it is not like a sleepy town or country where delays are an everyday occurrence. I usually order items for my business off eBay since it involves leathers and I can see the actual item I am getting. So, I don't always have control over the shipping method. When I do order, I usually order priority mail (if the shipper doesn't have other methods). The most recent was an item that was accepted on 9/30/11 in Montana. The "expected" delivery was by 10/3/11. Now granted it is only the 4th, but tracking still only shows the acceptance of the package.

I called customer service. The only advice they gave is that if I don't get it by the 6th, I will need to call back and open an investigation. What good is that? My item is needed now. They had nothing to offer in forms of help, just a quick response from someone who sounded like they were an ancient robot reading a script. And that was all. So now, I have to wait 2 more days to open an investigation and wait for that to start. And there is still no time frame for my item. The items I ordered are unique. And you can't just purchase another one while waiting, because you won't get the same thing as you originally ordered. So now, I have a deadline for an order and the USPS has a human robot tell me that it is my only option.

When I said that this was priority mail and the website shows "expected by" Oct. 3rd, their response is: "That isn't guaranteed. That is only on the express mail". So, what does priority mean then? And why even bother showing dates when my average is 3 out of 4 in not having the USPS do what thy promise? If they figure that they are doing poorly, why not make all others do poorly as well? I guess the federal government should look internally to why the economy is doing poorly, because it starts with them. Having a start up is difficult enough, let alone using a service that advertises "through rain, sleet, and snow". But that only applies to when they actually feel like doing it. Stick with UPS or FedEx. You might pay a little higher, but they are more reliable and do a lot more to help, unlike this useless system.

On September 7, 2011, I sent a package from Philadelphia to Puerto Rico through US Postal Service in Roosevelt Mall office in Philadelphia, Pennsylvania 19149. I paid priority service with delivery confirmation number **. The package never arrived to Puerto Rico. I contacted the post office. I called many numbers and they did help me saying, "Sorry, I can't help you." I spent money and I paid for priority service, and the package lost .

This is the second time I have had problems with the mail. I ordered something from ebay and it said USPS priority and it's been more than a week and I still have not received anything. I contacted the seller and they provided a tracking number which shows they sent it right away and send it as priority mail. Now if the advertisement says it should take about 3 to 5 days to send as priority, I should have received it by now. They should change what they are advertising and be honest to their customers.

I ordered a small part on 9/05/11 that could have easily been shipped through USPS Priority mail and arrive in a few days. It still has not been delivered. Not only was the Shipping and Handling over priced, there is no way to track the order.

If I ever order anything from Sears again, I hope someone gives me an enema with a red hot poker.

USPS flat rate priority mail service through the Coppell, Texas hub is a joke. My most recent shipment to Los Angeles from Frisco, Texas shows tracking that was processed through the Coppell, Texas sort facility on August 31. It is now September 8, and my package has not been delivered. What is the matter? Where is my package? A priority mail to Georgia takes four-five days, but to New York City it takes two days.

I ordered an item online that was to be shipped priority mail through USPS. Although the package was scanned as received on 29 Aug 11 in Riverdale, GA, I have yet to receive my mail in Jackson, MS! I have spoken with several customer service reps, who can tell me no more than what I am able to see online. They have no expected route of mail data, just tracking scans! And it's apparently not guaranteed that the mail will be tracked at every location it travels--making a tracking number null and void. I am deeply saddened that this is the extent of service the US Mail system has to offer in 2011. I will never ship through this system again. Good luck in saving postal jobs operating at this rate of service.

A parcel was sent to my address from Texas on Aug 23 by priority mail (tracking #**) and on the 25th of August, it reached Derwood, MD post office for delivery. I had a forwarding address for my mails till 25th August to a Gaithersburg, MD address. Today (9-1-11), I tracked the package and found from Michelle at Rockville post office, that it was sent to clearance center for delivery to forwarding address and she cannot tell me when it will be delivered. I would like to know the purpose of priority mail and tracking number if USPS cannot tell me a delivery date wherever the package is. If it is a FedEx package, they will tell me where it is and when it will be delivered. It is totally baffling to me that a package took only 2 days to reach from Texas to MD, but the Rockville Post Master cannot say when it will be delivered from Derwood to Gaithersburg, although it is 6 days since it arrived in Derwood. I would appreciate an answer.

I was informed that a Priority Mail package was never received by the recipient. I went online to check the tracking. The tracking said it went as far as San Bernadino for sorting (this is about 50 miles from my house) on the same day I mailed it July 15, 2011. There shows no further tracking. I called The International Inquiry Center as I was instructed by my local PO. The Customer Service Representative, Jean, proceeded to tell me there is nothing that can be done; that Priority International mail is not trackable. I am unhappy with her response so I asked to speak to a supervisor. She put me on hold 3 times and said the supervisor was not answering, she would send her an email to call me.

Ericka, the supervisor, called me the next afternoon which bothered me because Jean said she would return my call the same day. Anyway, Ericka apologized and said she was sorry there was nothing to be done other than to contact the Consumer Affairs and the Advocate for the PO. So here I am complaining. In more recent times, I have lost more than 5 packages that have been shipped to other countries but thought maybe the service in the other countries were as good as the US was so I let it go. Now, I see that it seems to be that USPS is the bad guys. I really feel that because the postal workers know the packages can't be traced and the items are marked clearly on the customs forms, it seems they maybe taking turns deciding which packages should go further to their destinations or which one the postal workers are going to keep for themselves.

Apparently, there is no monitoring of these packages or employees, which is very disgraceful. I can see why people are more willing to pay for UPS or FedEx, because at least you get a confirmation of delivery. They may seem like it cost more upfront but when I use the post office; I pay postage, I send the package which doesn't get received and I have to refund the recipient, so I am out more money. You would think the Post Office would do a little more customer service and make the tracking available for overseas Priority Mail. Also when answering a telephone call as a representative of the USPS, do more than read a script off a paper about how sorry they are and there is nothing that can be done.

At 10:42 a.m. on August 17, 2011, a book-sized priority mail box was mailed from this station. We were assured that there would be no extra fee for insurance or tracking because first class mail and priority mail are very reliable. We were told that the package would supposedly arrive on August 19 (within two days) to Albuquerque, New Mexico.

Today, after six days, there was still no delivery. The post-office gives scenarios in which insurance or tracking wouldn't have helped anyway: a relief mailman may have delivered it to the wrong address so if the recipient is not honest, "my loss"; or, I may have misaddressed it, (which I did not) and again, if the recipient is not honest, it would be my loss. Oh well, garbage happens! In either scenarios, I asked, "Would tracking or insurance help?" The postal clerk said, "No. It would just show delivered." The postal clerk states that I have no recourse other than to not give up hope!

These were books for a college-bound granddaughter. I cannot afford the loss because she needs the books. I resent the "cavalier" attitude and I will not deal with the post-office again. This is "once too many times" of total ineptness! I cannot afford to replace and re-mail these items.

A priority mail was sent from Texas on Wednesday, 17th August. It's now Tuesday, 23rd August and I have not yet receive my package. I checked online which stated the following: "Expected Delivery By: August 19, 2011 Delivery Confirmation".

The site is telling me that the package was processed in Bethpage which is 30 minutes from where I live. I tried calling everyone from my local post office, Bethpage office, the office that sent the package and still no one could help me. I do have the package insured but that is not the case which provoked me. I really need the content in the package. I cannot go through getting it again, so money in this case will not help.

I mailed a pair of headphones worth $65.00 back to Amazon on 8/16/11. They were supposed to be delivered by 8/18/11 but are still "in transit". I paid $5.85 to ship the headphones "priority" with delivery confirmation. So, all told, I'm out $70.85 due to poor service from the USPS. In addition, after my visit to the post office, I realized I could have sent the package first class with delivery confirmation for 1/2 the price (scheduled for delivery the same day as priority), but the clerk automatically charged me for priority without giving me the option.

I just want to clarify, I sent 3-30 plus boxes to Guam under the same scan number. Two were delivered and the 3rd shows no progress since the original acceptance scan. Now I am told even after 10 days if they don't deliver the package, I cannot get my $60 back for the priority package.

I shipped a box to a customer in Sacramento, CA; Priority Mail on August 16th. The package showed out for delivery on Aug. 19th and is still showing "out for delivery" on Aug. 23rd. The box has not been rescanned and has come up missing. The carrier told her supervisor that she remembers the "padded envelope". However, this is a 200lb crush weight cardboard box. They are not remotely close. Not that I want to accuse the carrier, but she seemed to be the last person to have this box. The box did NOT just vaporize.

The next was a box going to the Ukraine via Priority Mail. It went to Venezuela. Customer service did not see an issue since the countries are close. Really? How close? The next issue was a box headed for Chile. It seemed to have never left Miami and it has been there for 2 weeks; also Priority Mail. The last one, for the week ending August 19th, was an envelope that was riding around on a sorting table conveyor belt in Jacksonville, FL. It was scanned 3 times. Yes, three. It was placed back on the (so I'm told) bad sorting table where it just kept going around and around.

A new table was installed yesterday in Jacksonville, FL and I have been assured that the envelope left Jacksonville this morning. Could this possibly be the most incompetent leg of the Government? It seems that no one is responsible for misdirected mail (by many large Continents), spinning envelopes on broken equipment, or a mail carrier stealing mail. No one takes responsibility for any thing. It is our fault for using the mail. We should know better. That is a quote from Frol in Sacramento, CA.

Priority Mail Packages International packages are treated differently than domestic. Post office does not track them up to the point of leaving the country, thus, a major gap exists between the time the post office receives the package and international post receives. Packages have taken months to arrive or not at all, and the post office says they don't allow claims to be filed nor a refund for using their flat rate boxes.

I sent a letter size envelope Priority Mail on August 12th with an expected delivery date of August 15th. I received a delivery confirmation receipt and on August 19th, found out that my item still has not been delivered. According to the track and confirmation system, the item is still in transit. It left Sandston, VA 23150 on August 12th at 11:21 pm. I called the USPS customer service line on August 19th and received a case number **. I was told to allow 2 business days for a response.

I called back today and spoke to Jackie who told me that the research had been completed and she told me the same thing that's on the track and confirmation system. Which was nothing! She started raising her voice at me so I hung up on her and called back. When Felicia answered, I told her I needed to speak to a manager. She connected me with Jessie. Jessie again told me the same thing on the track and confirmation system. He gave me another case number ** and stated I have to allow another 48 hours for someone to get back and contact me. If I still haven't heard back from someone, then I need to call back again! This has been the worst experience ever. All this did was reconfirm my decision to pay my bills online and not fool with the post office.

I sent a priority package out on Friday, August 12th 2011 to Washington, D.C. The postal clerk assured me that the package should arrive that monday. When finding out that the package never showed, I waited two more days before going to the post office to see if they can track it. At that time, I couldn't find my receipt. Although I didn't have the receipt, the post office should have a copy, but they didn't. I found the receipt three days later. Now, the clerk is saying that she couldn't help me because there's no tracking advice on the receipt.

I truly believe that because I had packaged it at the postal office and they knew what it was, it was stolen. Being prior military, I've had more than my fair share of stolen package. It's not enough that they payback the money because some things are not replaceable.

I think it is time for people to start investigating these postal offices for it is a federal offense for stolen or tampered mail. Why not investigate the postal service? If it was just a civilian stealing or tampering with mail, people should be ready to throw the book at them. It's an unresolved issue that need to be handled.

On August 1, 2011, I sent a priority mail package with a delivery confirmation to my parents from Arizona to Wyoming. It had prescription medication in it and was important that they get it within a week. The expected delivery was August 3rd and I found out on the 10th that they have not received it. I tracked it and saw that it finally got to Denver and was hoping that it was on its way to Wyoming.

On August 12th, I called customer service and told them that it hadn't arrived. They gave me a confirmation number and said that they would have someone call me within 24 hours. Four days later, August 16th, nobody has called and I see it has gone back to Phoenix. I called customer service again and speak to a very nice man and he said that he will put another tracker on it and gave me another confirmation number. He also told me to call Consumer Industry Affairs because somebody wasn't doing their job.

The next morning, I got a call from Sondra, in Denver, and she said that she will put a note to try to flag it in Denver but there is no way to flag it in Phoenix. Apparently the zip code has been transposed, either by me or the post master and it was going around in circles. I called Consumer Affairs and a woman named Anna called me back. I explained what was going on and she basically said they are doing all they can. She said that if I made a mistake on the zip then it would be flagged. I told her that no matter who made the mistake, I would have been perfectly happy if they would have returned it to me on the 8th when they discovered it was wrong zip. Instead, it has gone back and forth from Phoenix to Denver several times and nobody is able to get it.

I am visibly upset by now and asked her how many times it would go back and forth from Phoenix to Denver before somebody gets it? Would it be twenty years or what. She said that it would eventually get damaged and then somebody would pull it and flag it. What the heck, you've got to be kidding me. Thanks for nothing Anna. This is ridiculous. There are four medications for my elderly parents in this box and this is the response I get.

Sondra, from Denver, told me that next time I send something like that, I should send it express because that is all hand-held.

Somebody please help.

I tried to send a package that was in a recycled priority mail box. I was not able to use the box unless it was sent priority.

Reasons to change your policy:

4. I will take my package to another shipper (your loss of business)

My wedding dress was purchased and sent from USA through international priority mail and insured on the 19th of July2011. It is with an estimated delivery time of 6 to 10 days and the destination is New Zealand.

It is now August 16, 2011 and the parcel shows as having left USA on the 20th of July and in transit to NZ, but still has not changed status or arrived.

On July 1, 2011, I mailed a document via USPS Priority International Mail from Surprise, AZ to Medicine Hat, Alberta, CA.

As of August 5, 2011, it's still not received. I was given a tracking number and it showed the document was picked up from the source in Surprise, AZ but no further tracking to date regarding location of document, etc.

I was initially told that the document would be tracked to destination. I had contact with USPO, Surprise, AZ & Washington, DC and they said there's nothing they could do. And that I should have sent it registered, etc. Like that was going to be better, yeah.

I lived for 24 years where I had a great carrier that I spoke to often. Now I have moved to an apartment just one block away. I know it's a sign of the times, I can meet one or 2 carriers then never see them again. This rotation leads to unaccountability, not to mention inaccuracy.

I had to amend my address to specify my physical location yet still these part-time carriers can't or won't read. I've lost two priority mail packages this year both were scanned as "delivered" just not to me! I have my own steps to a railed porch with a mailbox on the side of an older triplex. Yet, invariably, my mail is dumped on my neighbor's front porch.

I can concede that FedEx and UPS (Brown) seem to have similar problems finding good help these days, but it is sad that the sanctity of letter mail seems merely historical.

I paid Express Delivery for a package and watched (again this has happened several times) as the delivery truck made no attempt to deliver my package. She just stuck the delivery notice in my mailbox and drove on by. I tried to catch her but she was gone.

I recycled a priority mail cardboard box that had come to me by wrapping up a book to send to someone else. I was charged $3.16 to send it. The next day it came back to me postage due of $5.84. So I spent $9.00 to not have the book sent. The reason cited was it has to go priority mail if it is in a priority mail box (even if the box is turned inside out). It does not say any such thing on the box anywhere.

So much for USPS being socially responsible enough to allow recycling of their packaging. Better it goes to help fill up the landfills? Not cool! Another lost customer. More gain by UPS.

This is my daughters first year in college and she was very sad that she wouldn't be home to celebrate her 18th birthday. I told her not to worry, I planned to send to her a "birthday in a box".

In box number one, I put all the party essentials such as balloons, a cake, napkins, plates, etc. In box number two, I sent 18 gifts. I went to the post office on Monday, Nov. 15th and spoke with the clerk regarding the importance of the gifts arriving Friday, November 19th. I was assured that if I sent the packages Priorty mail, it would get there on time. So, I paid an extra $14.95 per box plus cost of insurance, and tracking fee.

I was furious. I asked the young lady what was the difference between 2-3 day delivery and regular ground delivery? She just said sorry. I then told her one box was delivered, so what happened to the other. She just said that maybe their was not enough room on the truck so hopefully, it would be delivered on Monday, November 22nd. As the day progressed I grew madder and madder. I called USPS again, asking could someone tell me where my package was. This time a young man told me it was en route. I asked him was I to get a refund of some sort since my package was not delivered on time. He said no, because it was not a guaranteed service.

I told him that the service is misleading because the public believes what is written by the USPS that they are paying extra so that their mail is going to be delivered in 2-3 days, not 2-14 days. He apologized and stated that 96% of priority mail service is delivered in 2-3 days and maybe the package would me delivered on Monday. I asked since he knew my package is in transit, why couldn't he say, it will be delivered on Monday.

So far, I was cheated out of my money, and my daughter was emotionally upset. I am really feeling that in my heart that my box may come up missing. I don't see why I have to wait 14 days before there is an investigation.