USPS Reviews

So many complaints at the post office from different city and different state. Now, I do not feel alone. The staff are rude, mean and rough at most of the post office. They do not seem to be happy to work there. They mistreated customers, yelled and argued to the customer at El Cerrito Annex, El Cerrito, CA and they hang up the call after they refused to answer the call for four times. It is a terrible place with terrible people. Very sad to them that they are very unhappy people to work at the post office! They need to change their job soon.

Watching the delivery updates & at 8:15 am it said out for delivery in my town should be received by 12 noon. Then at 9:45 am it says in Glenwood USPS facility & ots 8 pm almost & still no update! Where is my package???? Any time usps delivers something it’s always late, lost or damaged. Never on time. They do not know how to update either. How is it not delivered when it was in my hometown.

Don't bother calling their customer support line, they can't help you. Nobody in the USPS network can do anything except tell you that they can't do anything. In one instance, my package was missing for 3 months so I did as they said and set up a missing mail search and asked for the package to be return if found since I had to send a replacement package to my customer.

I live in Pahrump, NV mind you. Just a hour out of Las Vegas. Had a package come from Texas. My package arrived quickly to Las Vegas. Thought OK nice should be here by morning. Then it stays stuck at Las Vegas sorting center for 4 days. Instead of sending it to Pahrump, NV . They send it 6 hours away to Avondale Arizona and I still have not received package. Its been 10 days now. Like make it make sense. Then again how are you guys even in business. That's not the first time it's happened either. I just don't understand why you would send 6 hours the opposite direction.

The USPS distribution Center in Indianapolis is a JOKE. They might as well shut down because how can you hold a package for a week without an update? Are we living in Siberia now?

Your USPS company is the worse I've shipped my items with, because one of your irresponsible employees that lost my package, I had to refund the money to the buyer who bought from me, so I'm very, very, very disappointed with USPS company and I will tell people about the worse shipping store that exists, I hope you all know the disappointment you made to a customer because I want nothing to do with USPS company ever again and firing irresponsible employees should be allowed😡😡😭😭!!!!

HOLD MAIL. Why offer a program that has been unavailable for 5 years, though system keeps offering it? Also when I enter my cell number, it tells me that my phone number is in use already, but that my account has been disabled and to reapply. So I reapply and I get the service is unavailable. Redundancy.

Capital Heights distribution center is full of thieves. They work together to steal your packages. They know the customer can’t do anything about and it continues to go on. I have reported them so many times. Nothing is ever done!

When I paid Grand Junction, CO USPS for mail forwarding for my dead mother & myself it NEVER happened--the realtor sent the mail she found in my mailbox 45 days later. Now I am in Texas with rural LOCKING mailbox & package was supposedly delivered Sept. 23, 2026 but it was not in the LOCKING mailbox. They won't even track an international tracking number--says that isn't the right number **. NEVER buy anything from Chinese bullshippers & track with shop so they get all your private information to spy on you.

I live in the realm of "cluster boxes". Worked fine for a while, but now I'm 77 and don't drive anymore. How am I supposed to get my mail?

USPS will not pay on damage claims. USPS has paid a partial for lost items, but 4 damaged parcels have had the claims denied even though I provided required receipts and pictures. I keep getting form letters with the same verbiage. Anyone else having the same problem?

Darby post office is the worst and should be closed permanently and all the people they are fired. Because they don't care about the public whatsoever. I've been waiting 2 months for a mailbox key and still cannot get one.

My package: tracking number ** is being sent back to sender. I did not request this, I was never notified of that my package was being shipped back to sender, and I was never given an opportunity to pick up my package.

Why does the US government continue this crime ring? I sent a package out, and it was off by 4 pounds and I understand that any discrepancy results in returning but it was out for 9 days before it was returned to me. It was in the actual state it was supposed to be delivered too! Are they that lazy that they decide it is not worth delivering so they decide to send it back across the nation to return it to me. Not only that, every call I made was a lie. "It is still going to its destination." "It will not be returned to sender" and yet somehow it magically appears on my doorstep. I asked for text notifications, never got 1. They told me it was "looping" but couldn't explain it and when I asked if it happens a lot "enough to have a name for it but someone will fix it." It is something out of a comedy routine. Please stop using this service!

The online po box annual renewal by credit card on the USPS website does NOT work. On Sept 1, received confirmation from chase that $210 was charged. A month later got a letter from post office that renewal was still outstanding.

It’s funny how there’s a heads-up for us reviewers to write a detailed summary of our experience from start to finish, when USPS can’t even find it in themselves to uphold that same standard. I’m already past my package’s expected delivery date, and the only service I’m left with is AI assistants.

"It's on the way..." are the most laughable words you will read on the USPS tracking system. How frustrating to see that your package arrived at the nearest station only to then be sent 2-3000 miles away across country, where it sits for days without an update. A normal 3-5 day delivery turns into 15+ days with no update -who knows where it is now? Now you get to worry if that expensive item you purchased is even going to arrive and then the subsequent hassle of trying to resolve the issue with the merchant and filling out the useless "Lost package" form on the USPS website - where they ask you to describe the contents of the package, I suppose so that someone can judge its value and take it home?

As usual the USPS has lost another package coming to me. That’s at least 50% so far this year out of 10 packages. Shipping rates aren’t too good when you consider how often they lose them. And tracking isn’t updated half the time so that’s useless. These people are funded by the taxpayer still to this day so they simply don’t care.

MY RATING IS A MINUS 1 MILLION! This is absolutely the worst POS service you could ever ask to do business with. The US Gov needs to end the contract with this scum ** outfit. All they do is lose and destroy mail and packages. Then deny claims. I absolutely HATE THIS SCUMBAG OUTFIT!!!! I sure understand why people go POSTAL. WE SHOULD GO POSTAL ON THE USPS.

In a 2 months period I experimented 2 sent mails not delivered (lost), regular mail with no tracking. Also one priority mail with tracking and expected delivery that spent 3 out of 4 days in the city from with I sent the envelope before being in transit, so time frame didn’t go as expected. Never happened before in many decades using the service. I suggest that everything that you handle must have a tracking number and dates managed as expected should be adjusted to real times. Thank you.

USPS is just like any other government service. Unreliable and absolutely worthless. Tracking system is broken and useless. Sometimes the mail doesn't even come at all. It is almost ALWAYS late, when they do decide to deliver. But, what can possibly be done about it? Our good for nothing "government" would never fix anything that wasn't specifically affecting them. Absolutely pathetic.

2 offenses so far: Lost my brother's suitcase (didn't pay for insurance so got nothing back, which was our mistake, but it wouldn't have happened if they haven't lost it in the first place) + We had a tracker and KNEW EXACTLY where the "missing" suitcase was but they did NOTHING to recover it. Lost 4 of my packages. Have it clearly on camera that I submitted the packages. Where did the packages go? I dunno.

Richmond Distribution Center should be shut down! You have a 50/50 chance on mail making it through this location. Use UPS or some other means. USPS and fedex are have an incompetents competition!!!!

USPS has sent my packages to more states and by my house twice in the last week. They even dropped it in my hometown then sent it across the country again. No wonder it cost so much to use the usps. It's Sept. and I'm still waiting on bills from last August. I guess I'll never see them. Between lost mail and late deliveries, you can not depend on them for any mail service. The common sense stuff is out the window too. What happened to the local delivery box, oh no that stuff gets a free ride all over the country before returning to the town it left, if it gets back there.

There was a time that the USPS was considered a very reliable means of delivery. Not so much anymore I've come to realize. Lost the package we sent to our grandchildren. No explanation, just never delivered. Now my wife's birthday card wasn't delivered with the birthday card for my daughter. Even though they were mailed from the Post Office together. Won't be the least surprised when the USPS is no longer delivering anything to anyone. No other delivery business would still be operating if they were like the USPS. We've paid for it long enough, it's no longer needed in this day and age. Let's shut it down!!!!

I have had a package in the Indianapolis Distribution center for over 2 weeks. It arrived there on August 29, 2026. I have complained and they can not find it. What are they doing there because it seems pretty obvious they are not working.

USPS sucks on getting my heart medication to me in the past month. I live in Ohio and it comes from Florida. 2 weeks ago it was in Indianapolis for 4 days and popped up across the the country in Montana. Now week and half ago ordered second round of meds and they sat in Florida for 4 days. This has cost me to run out of my meds twice now. I order early enough so will not run out but they have been making it possible for me to run out this past month. I tried to give benefit of doubt but when I ordered an item from Nevada and was here in 4 days yeah something is up.

I ordered an item through USPS first class from Arizona. I live in California. A 6 hour drive from the location. It has been over a week and my product still has not arrived. It was sent to some hub in Pennsylvania and has been sitting there for 3 days. The system is broken.

They don't deliver every day. I have a government check from state of Maine. I should have gotten Friday but no. Horrible service. Thumbs down. They missed Saturday too. Not kool USPS.

The USPS just needs to go out of business. They're unreliable, overpriced and useless. I get a picture every morning through their system that shows today's mail and when the mail gets here if it even shows up only half of it's actually there.

Expected a package on Sept. 8, only for me not to get any updates for 6 days after ordering it on Sept. 3. It said it was in Kansas for those 6 un-updated days, so I assume it was on a trailer where scanning it was not accessible which is fine. It wasn’t until it arrived in San Jose, Cali distribution center on the 9th. By this point my expected delivery date changed to Sept. 11. On that same day my package was delivered to San Francisco distribution center and left the next day. It arrived to Oakland distribution center that same day on the 10th. Same day it went BACK to San Jose. An hour away I believe?

I've repeatedly had the wrong mail dropped off at my house. Then I have to take it to them myself. And also other people have gotten mine. I don't trust to order anything anymore. I've never had less faith in the USPS as I do now. It's like the driver isn't even reading the addresses on the package. Please help Lawrence Michigan post office to train and monitor their staff.

Purchased next day delivery for some important paperwork that was not delivered until two days after it was scheduled to arrive. Repeated calls to customer service provided no more information than what I found on the tracking site. There were no weather issues. It seemed to be just indifference. This caused a major issue for my family with no explanation provided. To add to the insult, I had to stand in line at the post office, fill out a form and received a money order for my refund instead of a credit back to my original form of payment. I will never rely on USPS for something important again. Work on your customer service and do what the consumer pays for.

USPS tracking is horribly inaccurate, which makes it absolutely worthless. Package delivery times are routinely overestimated and never trustworthy. Throw in a holiday weekend, and the fun really begins.

My postal carrier deliverers my mail same time everyday. Theodore ** is a people person. He shows that he cares.

I never get my mail. I made a claim and the mail was never sent to my mailbox. Everyone got a stimulus check and a tariff check except me. Mine was cashed and I never got the money.

USPS Mobile tracking system is a joke. Don't trust USPS with any of your important deliveries. If I could have my mail delivered by another company I would change it in a heartbeat. The whole point of a tracking system is to keep track of a package where it is and when it's arriving. But what good is a mobile tracking system if the information on it is incorrect? This a federal institution that is responsible to carrying and delivering very important items and mail. The fact that a federal government agency is using a website and mobile app that my 10 year old son can make on a tablet should worry the public. This information and items they are responsible for handling is extremely important and they should have the necessary and updated tools available to insure proper security and delivery and they are not doing that.

I am furious with the complete lack of communication from the Catalina Avenue Post Office in Redondo Beach following the August 26 robbery of a postal worker, during which mail was reportedly stolen from two outside collection boxes. I only learned about this through Nextdoor — thank you to the community member who posted it. When I went to the Post Office the next morning, there was no notice on the doors, building, or affected mailboxes warning customers that their mail may have been compromised. I personally had over $20,000 in business bill payments and a cash payment in the mail. Others could have checks, banking information, legal documents, or other sensitive personal information at risk. People need immediate notice so they can stop payments, notify recipients, protect their accounts, and prevent bills from becoming delinquent.

Had experiences twice that my packages showed delivered in their system and I never relieved items to date. Poor follow up no proper accountability for items.

Many time lost my package, I was send box, received envelope and inside empty.