UPS Store

I have a prepaid package for pick up and called store 2114 and talked to Jeremey who did not want to help or provide any info other than passing the buck by telling me to call the 1-800 number. I personally don't care if the package ever gets picked up. It's not mine. I don't have time to take care of all of my business, let alone someone else's. But if I was paying Jeremey, he would be looking for a job elsewhere. He's milking your clock.

I had been to the post office and the office had been opened late a couple of times. On March 5, it opened at 9:10. I arrived at 8:55. The clerk Ms. ** stated that it is not 9 yet so I have to wait. Then she opened at 9:10. When asked what happened, she stated with an attitude that "we had to prepare." The opening hour is at 9 and not 9:10. Today, they opened at 9:03. Then when in the line Ms. ** stated that she has not changed for 20, so I can buy stamps because "we just opened." Then when I stated that I have a box with delivery confirmation, she told me to take it back and come back. Looks like she just wanted to just say "no" to anything. Very poor service. They are disrespectful to other customers there. They should be under supervision and see what kind of services they are providing.

December 9, 2011, at 12:30, I went by store number 3978 in Harwich, MA to have some items packed and shipped to the West Coast. I put the items (automotive headers) onto the counter and proceeded to do the paperwork for them. As I was finishing up, a man picked them up, measured them and brought them to the back area to be packed. I heard a loud clunk/bang as the man had put the items onto the back counter and looked up at the clerk at the register (who I later found out to be the owner) and ask them to please be careful and not bang them like that. Her response was, "Don't worry, you have insurance." Shocked, I should have left with my items but didn't. She charged me $117.

Anyway, the items arrived at their location and the work was done to them (recoating) and they sent them back to me via FedEx and charged me $44 to ship them back to me ($73 difference). Items arrived and I saw the damage immediately. I called the store and they denied they did anything wrong and said "I was clearly mistaken on what I heard that day." I called the location on the West Coast and they pointed the finger at the original shipper. Big surprise, but without the original box the shipper sent it over in to be able to inspect and they are refusing to even fix the item ($250).

I spoke with UPS Mail Boxes Etc. and was explained to that each store is a franchise and they have right to dispute and refuse claims as they see fit. Which leaves me with an unusable part. I have spoken with this location numerous times and got no where. Their pack and ship guarantee is a bad joke. In my case, from what others tell me, it is up to the store to decide how they proceed and usually it comes down to how much they have padded their numbers to be able to cover this kind of money off their profit. Sad, one bad apple

On December 14, 2011, I took two packages to UPS store, 2284 Milton. It was Wednesday, one and a half weeks before Christmas. At that time, the lady said there was no guarantee it would be there before Christmas and for $29.00 more, she could by the following Monday. I said no and I would go with the $19.56 as weighted and much to my surprised, it got there by Saturday of the same week which was only two days.

I would like to know why they wanted more money to assure a Christmas delivery. I am furious they wanted more money. They need to know about this. I will not use UPS anymore. I think this was so unfair and I did not fall for that scam.

I dropped off a package at the UPS store located at 2778 Cumberland BLVD SE Smyrna, GA 30080 to be returned to HSN on December 8, 2011. I was not offered a drop-off receipt. I started tracking the package a few days later and discovered that the package was never recorded by the UPS store nor scanned by the UPS driver. Now the package is no where to be found, not even in their lost and found area. The UPS store manager says that because I did not ask for a receipt, he has no record of me dropping the package off.

UPS customer service says because the driver did not scan the package, they cannot honor a claim. And HSN says that because they never received the package, I am still responsible for the payments. Really, UPS, this is how you treat your customers? This whole process has been a nightmare, but I am determined to get justice. I am still liable for the package at a cost of $584.

Yesterday I purchased gifts and had them shipped to NJ and CA at the UPS store within Toys R Us. The fees were outrageous and upon my expressing the same to the clerk, I was told "the package has to travel all the way to California". I have a UPS shipping account so I have a sense of how much it cost to ship.

I checked, logging into my UPS account, and the 2 packages would have cost me $24.62 to ship. I checked, without logging into my UPS account and the cost to ship the same 2 packages is $33.12. I was charged $81.94 for the same 2 packages last night. That is almost a 250% mark up. Is that legal? Shouldn't all the UPS location charges the same fees?

I shipped a package next day early morning. I asked for a tracking number. They said they would email one. They didn't. The package wasn't shipped. They closed down the next day for bereavement. On Thursday, there was no way to track the package. The UPS store number is 0033 in Phoenix on 44th Street and Oak. They are not responsible. Get a tracking number before you walk out the door. Do not ship from a UPS store! They are idiots. They don't give a crap. UPS should not let them use their name.

My brother is in a prison facility. He has been working on his patent for months now. He mailed it to me ready to be mailed "Express Mail" to the Commissioner of Patents in Virginia. Tracy, the UPS store manager, sent the package out incorrectly at a flat rate price so there was postage due. It didn't go out Express Mail correctly like I had requested. My brother's return address was on that package because that is where the patent is supposed to go to. It went back to the prison facility postage due and they refused delivery after a K. ** there signed for it. I called Postal Consumer Affairs and they told me that it is in a holding facility "somewhere" in Marion, Illinois. They haven't been the least bit helpful in finding it. There is a money order in the package as well. I've had to fill out more paperwork to stop payment on it so I could be sent a refund through MoneyGram.

The UPS store manager, Tracy, refunded my money today and said that she did send it out wrong. But I still don't have my brother's patent package. I'm very sick to my stomach due to the 'que sera' attitude everyone is taking with this very important document. It is his life. Please help me find it. If you find it, please mail it back to me here in Maricopa, Arizona so I can take it to another post office that knows what they're doing hopefully.

I took a box into the store to ship to London. The item I was shipping was to be displayed in a booth at a trade show . So it should have been marked as a temporary import for the temporary use in a show to be returned to me in a week. The paperwork was done wrong because when the item was to be delivered in London, the person that was to accept the box was asked to pay over $1,000 to cover the taxes that customs had imposed on it. Because of the paperwork being filled out wrong, my box was now stuck in London and would not be released without payment. I tried talking to UPS directly but they told me that the UPS stores are independently owned and I had to deal directly with them. I called the store, asked for a manager, explained the situation and he told me that I was not telling the truth and that I had said to the counter person that my box was a sample to be given away in London. I never ever said that.

After trying to get him to understand that made no sense, he told me that it was too bad, there was nothing he could or would do and he hung up on me. I still have no resolution to get my box back to me. I just want to pay the return shipping and get it back but UPS still cannot help me because the UPS store is on the form as the shipper. What do I do now? The item did not get to be used for its intended purpose but I am now supposed to pay to get it back ($900 later) and/or pay the taxes ($1000) to get it delivered to a show that is now over.

On 09-06-11, I walked into the UPS store to drop off a Zappos return. I asked the clerk if I may drop this off, he responded to me with a horrible attitude, said no, that I would need to wait as there are other people waiting and you must show ID.

I responded that there is no law to drop off a Zappos return and he just yelled, "There is", in front of a military lady dressed in her beige uniform and other elderly patrons. I left and called another UPS store I always go to in Chula Vista, Ca on Telegraph canyon RD, and asked the question. They said there is no law to drop off, but to ship, yes, you show your ID card.

I called back to the place I had left and asked for the manager, and the person who yelled at me told me he is the manager. I asked, "Why would you tell me it is the law when it is not, and why are you in business if you are not a happy manager?" He yelled and called me a **.

I could not believe what I was hearing, completely aghast that he would yell those words in front of customers. He then asked why am I in business. I never told him I have a business and finally had enough and told him he was a Nazi weirdo and hung up.

I do not believe that anyone working for the public or a name such as UPS should own, operate a store especially if they have no conscience. Calling people names is bad for business and can have serious consequences. This person, if indeed he is the owner, should not be owning a business for UPS. He is giving them a bad name and I will never go back into that store again.

This person should be sued for what he yelled and I feel if he cannot control himself, imagine what would be next? I don't want to imagine but he is, in my eyes, dangerous and can explode at any moment.

I shipped three boxes with a total of 87 lbs. (volume weight 231 lbs.) on 08 July 2011 at UPS Store # 5348 at Houston, TX to Los Angeles, CA. We purchased the Value Protection for $300.00 per box and paid $177.65 for the freight charge from UPS Store at Houston, TX to Los Angeles, CA. I was informed by the receivers that the boxes were broken so they rejected the boxes.

The boxes were shipped back to UPS Store # 5348. We then claimed the damage amount of $900.00 and asked them to refund the freight charge since they didn't deliver the goods to the destination in the right condition. However, they denied paying the insurance amount of $900.00 and freight charge due to lack of packing conditions and per their packing procedures.

I packed the boxes myself with cushions, pillows, bubbles and peanuts to surround the goods (statues). I even asked the UPS Store Clerk (Madison) to double check and she said that it was looking good. She would then put the fragile' labels on each box. They didn't advise me what their packing procedure was and how I was supposed to pack the statues. But I did pack the boxes with the best of my knowledge to protect the contents.

When I complained directly to UPS customer service, they turned the case over to UPS Store # 5348 and UPS Store denied taking responsibility of this loss. I asked them what the Value Protection was for when the freight was not successfully delivered.

I need your help to get a refund of the freight charge ($177.65) and the insurance amount ($900.00).

They completely bungled my simple delivery. I brought it in July 2, 2011 and the store held it until July 11, 2011. I had to go to the store to find out what happened. They finally sent it out only after I showed up nine days later. It was delivered on July 15th, after my 92-year-old mother's birthday. Worst of all, I received no response on my phone calls, emails, and personal visits.

Sam ** appears to be a no-show owner with one employee who has no concept of customer service. The San Diego Better Business Bureau gives this business a rating of F. There are a number of unresolved complaints on file and they do not respond to inquiries.

I'm speaking on behalf of the people who live in my apartment complex in Seattle. My apartment manager and the residents of Crosspointe Vista Apartments are not being delivered packages. This is due to substitute drivers skipping their delivery to my complex based on its location, parking, and over the confusion of how to enter my complex. This has been going on for the past 6 years now. We have been trying to relay this problem to the Seattle UPS store 4884 that delivers to us and they are ignoring our complaints. I was basically told tough and given excuses about substitute drivers not having experience. We, as customers, should not expect to have to just be victimized by UPS's inability to do its job right. It is not our fault that its training of substitute drivers is inadequate. UPS needs to address this problem and do something about it instead of passing the buck and giving us the runaround.

On Dec. 2, I sent a holiday package to our grandchildren in Los Angeles through UPS for 2-day delivery. The package bearing New York Tracking no. **, was lost, then found in LA on Dec. 17 and, after having a new LA tracking number applied to the package, delivered to the children. I went to the UPS store, which is around the corner of my house, and told them the package was delivered and requested a refund of my shipping charges, which I was told was their policy. They said they would submit a claim for the shipping charges and let me know when the check arrived (at their store). I kept going back to the store for many days (about 10 times in all) but there was still no refund.

On Jan. 14, I called UPS Customer Relations Department and spoke with Lindsey, who said she would resolve the matter. I followed the conversation up with an e-mail for documentation purposes. On Jan. 19, I received a Customer Survey e-mail from C.A. Research Solutions and responded to their e-mail, relating my experience. Camile ** of that firm e-mailed back saying she would pass my information to the appropriate people, but I have heard nothing about my refund or about anything else. On Jan. 22 I sent an e-mail to **@ups.com and got a response to contact the UPS Customer Relations Department, which I had already done. I just don't know what else to do or who else to contact. I also found out from the UPS Customer Relations Department that the charge for a 2-day shipment to LA is about $105. The UPS Store I used charged me $210.57. I have my receipt as well as copies of all the e-mails.

I went in to the Albuquerque UPS Store on Golf Course, on 12/20/10. The owner, Kimberly **, was at the counter and I told her that I wanted to ship a pair of concert tickets, and insure them. She said I couldn't insure and ship concert tickets. I told her FedEx did, and she said she could, if I bought insurance (duh!). She rang up the charges, and told me it would be $14.00.

I handed her my credit card, and she swiped it through the register. I told her that it seemed low to what I had researched online. I told her that the web estimated the cost to be around $18.00 with insurance. Kimberly ** said to me, "oh, you want insurance?, you should have told me before I rang it up". She then ran my credit card through the register again, and had me sign the credit card slip for $18.00. I asked her to void and credit back the $14.00 she had rung up in error.

She sneered and said "I'll take care of it". A few days later, we checked our credit card statement online, and saw that Kimberly ** had charged our credit card twice for the $14.00 amount, and once for the $18.00 (correct) charge. I took a copy of my card statement into the store, and was told that they had to make a copy of my statement, and send it to their accountant, and that he was out of town for the holidays. They said he would call me. I didn't get an "I'm sorry" or anything from them. Today, 10 days later, no phone call from the 'accountant', and no credit applied back to our credit card for the $28.00 Kimberly ** had overcharged us with.

I went back to the UPS Store, and was told that the accountant was still out of town, and that it would take 10 days or more after the accountant reviewed my statement, before I would be credited back for their error. This isn't the way a business operates, or at least any I've been to in the past. I want UPS Store owner Kimberly ** to apologize, and to immediately credit my card back for the $28.00 she overcharged me with, back on December 20th.

The UPS Store on **** in Vancouver, Washington has the rudest and most incompetent employees of any business I have ever encountered. On December 2, I sent a large box to my sister in Georgia. I asked the guy for a receipt and he said I didn't need one. It was my fault. I left the store with a bad feeling. I called my sister to let me know when she received the package because I did not feel the young man was very competent. I went to the store yesterday, talked to the owner who is Steve, and was told that they had no packages in the store unsent.

I checked with UPS tracking and I was told that it was delivered on December 2. My sister received an empty envelope from UPS. I called again today and was told by Julie that they had the box at the store. I went to the store today with a new shipping label. I asked, "You don't expect me to pay for this because it is your mistake." She took no responsibility and said it was my fault because I should have waited to make sure the label was attached. She was extremely rude, the owner Steve is also extremely rude. Sam, the young man working today, was pleasant. I will never use this store again and will notify corporate headquarters in Atlanta.

On October 12, 2010, I shipped a pre-packaged bed headboard and footboard in addition to bed rails to Grand Rapids Michigan for a law school student who has been sleeping on the floor due to financial hardship. The packages had never been opened and pre-packaged by the manufacturer. This was a surprise for this individual who was in need and she needed it immediately. I paid $117.05 for shipment of this package.

The bed frames arrived within two days on another shipment tracking number, however the headboard and footboard had not arrived in 10 days and I contacted the store and was informed that someone would contact me about the package. I was never able to track the package with the tracking number on my receipt **. I was later contacted that day and informed that the package was damaged and that it would be delivered to the address in Grand Rapids. I was informed that a claim was already in process and that I would need to provide receipts. I went to the store and hand delivered my receipts and was informed that the claim would be processed the next day by a female staffer.

I waited for a response and informed them again that this was a surprise and the circumstances why the headboard/footboard was sent. I was notified on the 26th day that the headboard/footboard had arrived back at the UPS Store #4045 in Atlanta, GA. I went into the store to view the damage. I encountered Julius **, the store manager who claimed that the damaged was due to poor packaging. I observed the box packaging and was astounded at how it looked in appearance. The headboard/footboard legs were exposed outside of the box and a large hole was pushed through in the middle of the box. This was a metal headboard/footboard which appeared to have been dragged due to grinding on the metal legs and scratches.

In addition, the box appeared to have been opened and resealed and strips for handling attached. I informed Mr. Julius ** that this was unacceptable and that it is obvious that UPS has no respect for other people personal belongings. Mr. ** defended his workers and stated that the box had poor packaging. I informed Julius that the box had never been opened, it was appropriately packaged and sealed and no damage to the box was observable on delivery to their store. He continued to defend his workers and be obnoxious stating that he added the extra taping due to the poor packaging. I informed him that the packaging was intact and secured and that the strips were added because they were not there when I brought in the package.

I also informed him that the package appeared as if it had been dropped off the truck and dragged due to the the damaged metal legs having deep scratches and grinding and that it is obvious that they picked up the box inappropriately causing the legs to protrude through the corners of the packaging. I was quickly informed by Julius that I did not know what I was talking about and that this problem was a result of poor packaging. I requested hi, name and contact information for UPS corporate office and he provided me with ** in which I contacted and they stated that I need to call ** Mail Box Ect. Customer Relations to make a complaint. I contacted them and was informed that the tracking number provided on my receipt was not showing up in their system.

The representative stated that my tracking number was ** and was not able to inform me why I had a receipt with an invalid number. This representative stated she would make contact with the store and contact me for clarification. She called back and was appropriate and polite; however she stated that they had all the information needed and that the claim would be processed after the adjuster reviewed the damage and contents of the box. She stated that it usually takes weeks for this to be resolved. I waited and contacted them again on November 22 and was informed that the adjuster had not completed the task.

I informed her that I was going to Grand Rapids on November 24 and would like my refund to purchase another headboard/footboard for this student. She informed me that this would not be rectified by this date and that she would speak back with the store. I called the store and was informed to contact them on November 30, reference the check. I waited and contacted them on December 7, in addition to leaving the representative a message. She returned my call and left me a message that UPS cut the store a check on December 2 and the #4045 store received it on December 7 in Atlanta, GA.

I contacted the store and I was informed that the check would be mailed to my residence. I received the refund for the cost of the headboard/footboard and shipment on December 14. It is obvious that they have no discern for customer service and respect for your personal belongings when you entrust them into their hands.

I have earned the biggest *** award from UPS today! I needed to get a letter to San Antonio and wanted $82 to overnight my letter with a guarantee 08:00 arrival, $48 -10:00 arrival or $42 for noon arrival. I called local Post Office and was told an overnight, guaranteed 1200 noon delivery is $18! Yes, you did offer a 10% discount on the envelope, regular price at .99 so I could have gotten it for .89 cents. Never again!

I took 4 boxes in to ship. They took all 4 and took my money to ship. After I got home, noticed on my receipt that one had no tracking info. Went back and they said, they had sent it parcel post because it was PO box address, and that they gave to postal worker. They never said anything about or no sign! Since, there was no tracking or insurance, I had to refund the money to buyer of items if it never arrived, so I lost items as well and with no tracking, there was no way to find it!

They said contradictory thing like, they don't offer tracking insurance on postal, and said I didn't pay for any so its lost! The post office said, this was shady of UPS store to take my box and represent as shipping themselves and then to give away with no record of it! What should of happened was if not able to ship it. Should of told me and I would have left with box and taken to proper place and no problem would have occurred!

They refuse to help in anyway! I have receipt and proof of value! I have written mail and email and either ignored or just claimed they did. What I asked them, and try to say, they did me favor by giving to postal worker for me? I tried Better Business Bureau, but the UPS store got by, by saying it was common practice to do that or that I was at fault! I sent 4 boxes and only one was sent parcel post, if I wanted that or even knew what that meant I would have sent all that way wouldn't I?

It's very complicated and frustrating. Been fighting since September 2, 2009! I'm disabled and can't go into rationalization with them. This is the third major problem I had with in a few months between August and December. First was, they shook and dropped my box in front of me and when arrived was broken items. No way to get refund as box was thousand miles away and they require to see it! Third was charged three times value of item to ship, because I asked how to box an odd large item. Told me just to bring in, they would take care of it, so they charged me 2xlabor, 2x materials and extra charge, said, was hassle to ship. I could of done what he did which was to tape two boxes together, but did not tell me over phone so he could get extra money.

On 9/30, I brought some antique plates, crystal and silverware and old board games to be packaged and mailed to my home in California. What I definitely know is that 3 large silver serving pieces were missing. Also suspicious about small blue antique plate was missing and a white common plate of the same size was substituted. Also missing some of the old monopoly money and cards to the game.

I will definitely not ship from them again and wonder if shipping from UPS is secure. I am not looking for money as the final proof is not there (just listed as clear glass and silverware, no details) but I want you to know how disappointed I am with your service.

We concluded an important business deal on Wednesday. The deal required me to send the computer containing our financial programs and records across the country. On Thursday, I took the computer to the UPS Store and asked for early-morning delivery on Friday, which cost me $700. I filled out the printed form, including the office address, which is 1131 East xx St. The next day, I got an email saying there had been an "exception".

I called UPS and the CSR told me I had written the address as "1130". I told him I was looking at the copy of the shipping order and it said "1131". He said there would be an $11 "intercept fee" and promised to call back and, of course, never did. That night, I called UPS again and was told by the CSR that the UPS Store, not me, was the shipper.

I got a supervisor on the line and she said that she called the depot and asked them to put a "Saturday Delivery" tag on the package. She said there was a "40% chance", that would do any good. Never again, UPS, never again.

At the UPS-Store in Portland, Ore. on PSU's campus, one of my students purchased the shipping services of UPS to send his bicycle to Minneapolis. He bought the bicycle box from that same UPS-Store. The dimensions of the box, according to the receipt for the purchase of box, are 53x7x30. These are also UPS' official "regular" or "standard" size dimensions, above which an "oversize" or "Large Pkg Fee" may be charged (which tacks on another $50). If you want to send your bicycle without being charged the oversize fee, it needs to be in a box of these dimensions or smaller.

Once my student packed the bicycle in the box--making no adjustments to the box--they measured the box at 54x30x9, thereby forcing him to accrue this "Large Pkg Fee" charge. So, his receipt for the box itself says 53x7x30, and the measurements listed on the shipping receipt says 54x30x9. When I called the UPS-Store in Portland about this, they informed me that the bicycle box dimensions listed on the receipt for the box were the internal dimensions of the box! In other words, you might think you're buying a box sized 53x7x30, but you are really only buying the internal dimensions! I guess you get the external inches for free?

The basic issue is this: If you buy a bicycle box from UPS-Store (at least the Portland, Ore., PSU location, but probably others, too), you might be buying a box in the dimensions of 53x7x30 (again, as it says on the receipt), but this may refer to the "internal dimensions" (a suspicious claim) and they may measure it slightly larger than that, thereby allowing UPS to charge the oversize fee. I found this to be an infuriating and deceptive practice. I feel bad for my student getting charged that much.

On June 1, 2010, I shipped two packages at a local UPS Store in Flint, MI to my home in New York. Upon arriving in the store, I was told that I would have to pay extra for extra taping because there was not enough to hold up. I immediately asked how much tape would it need, considering I had taped it on both the top and bottom, vertically and horizontally. I was then told by the UPS Store employee that special care is not taken with boxes that don't contain anything fragile, so it just may get thrown around. As a customer walking into an establishment and being told that my items wouldn't be cared for cautiously was a very unfortunate thing to hear. So I paid extra for the taping.

On June 3, 2010, I received both packages at 9:45pm. Both packages had been damaged, and there were 5 items missing from inside the boxes. I called on June 7 to file a claim. Upon reaching out to the UPS Store, I was told by the manager/owner, Fred, that he didn't have time to deal with me because he had a customer, at which point, I informed him that I also was a customer and should be treated as important. He then replied that my problem was a bit lengthy and he couldn't deal with me. I informed him that I would be reporting his behavior, and he told me to do what you gotta do! Without taking down any of my contact information, he had no intention of getting back to me.

I then spoke with UPS customer service department who informed me that there was nothing they could do until the UPS Store filled out the claim and sent it in. I have yet to receive an update as to whether the claim has been completed or what stage it is in. I called customer service once more again on June 11, and still no one can help me, because they can only discuss claims with the shipper (UPS Store). I have since reported this whole incident to the Better Business Bureau.

I find this discouraging that I am the one who filed the claim, and now, I cannot receive any updates because it can't be discussed with me. The fact that my packages came to me in the condition they were in and the fact that I had items missing from my packages should have been enough for someone to want to help me get my claim processed in a timely manner. As a customer, you want to know that your money is not going to waste; and that is exactly how I feel, like my hard-earned money has went to waste on a poor service.

Because I thought UPS was a reputable company to which they would be reliable when shipping a package, I decided to use them to send a set of blue prints over night to Kamloops from Vancouver BC. Was I wrong! I paid 52.00 to get the prints to Kamloops over night in order to get the changes I made into the hands of the draftsman. This took place on Thursday May 20th. They (UPS) said it was no problem. They gave me a tracking number and sure enough the package did get to Kamloops overnight. This is when the problems started.

I received a call late Friday night from the drafts person wanting to know where the blue prints were. He had been waiting for them. I told him that they should be there since they are in Kamloops. Two days later, I received a call from the draftsman again saying he didn't get any prints. Not only did I miss the opportunity to get changes done, the drafts person was now coming back to Vancouver to attend a meeting. I went back to the Vancouver UPS store where I sent the package from and wanted to know why my package didn't get to the drafts person in time and over night. He called the UPS line in Kamloops and inquired why they didn't deliver the package and after about a half hour or so waiting for an answer. I asked them to send it back over night to Vancouver and I would pick it up the next day.

The Vancouver store was arranging this and said they would call me the next day to come and pick up the package when it arrived to them. The next day I waited for a call to pick up the package. No call! So the day after that (two days), I went to the store and wanted to know where the package was. The store didn't have a clue because now I was dealing with a different employee. So I had to go through the whole story once again. This is now Friday, one week later. So much for overnight. Now the story gets even better. I go in to the Vancouver store once again to see where my package. You have to realize that I have wasted a week of construction time. I have a crew standing by between jobs waiting for the prints.

I calculated the waiting time is costing me about 200.00 a day keeping people waiting. Not that UPS would really care! Anyway, back at the store, they don't say why the package hasn't come. They called Kamloops and sure enough it is still there. I can't believe what I am hearing. I was there two days ago while the UPS store in Vancouver was talking to the Kamloops store arranging the delivery back to this store. The Vancouver store can't believe what's happening and explains to the Kamloops store the importance of getting this package back here ASAP. The Kamloops store again said it will be sent out and it will arrive in Vancouver Saturday. I asked if it could be delivered to my home address on Saturday so I can meet the drafts person to try and salvage some time that has been wasted and save some money. Well... guess what, they can't deliver the package until Monday because it won't leave the central dispatch until them. Since to whole UPS service is responsible for this mess that you would think they would do anything to make up for this terrible service and get me my package even if it had to be delivered via taxi cab. So much for customer service!

You know, what really makes me mad is not only am I losing money every day without these prints, there were no phone calls from any UPS store or dispatch to let anyone know there was any sort of problem. They say on the tracking that they made three attempts. OK, what type of attempts? You would think if they couldn't fulfill the delivery someone would have thought "gee maybe we should call the sender to let them know what's happened" no that would mean UPS would have cared and they have customer service.

Well, I guess I will have to wait until Monday to see where this story goes. I have asked to get my money back but, you guessed it, they have to call someone at UPS to authorize the refund. Go figure. Like the saying goes, "with UPS it's like a box of chocolates you never know what you are going to get." Well the same goes true for UPS as soon as your hands leave the package, your package goes to never never land. Thanks UPS for your service, you sure saved me money and time!

I took a box into the UPS store in Apple Valley to ship. Having growing up in the small package business, I wasn't sure they would accept the package. I took into the store and asked them if this was okay to ship, 3 people looked over and said it was okay. I shipped pay premium for weight and size and insurance. The unit was severely damaged by UPS Corporation and when my nephew in Denver went to file claim, UPS rejected on account not packaged properly. They sent back to UPS store and I went in to file claim. They refused on account on packaged properly. I proceeded to take to small claims court and told the judge I asked them if it was okay and they said yes. They said that they have a sign that says we accept no liability. The judge ruled in my favor and I got my claim for $402.00.

The moral of the story is do not ship with UPS stores and they cannot hold UPS Corp. liable for shipments. This is for general information for other people with UPS problems. Take them to small claims court.

A guitar shipped by store #4185 in Providence, RI arrived at my apartment damaged from shipment last week. The shipper contacted the UPS store on several occasions instructing them to file a claim, and they refused--stating that it is the recipient's responsibility. UPS policy clearly states that the shipper (the UPS store in this instance) is responsible for all claims. The store flat refused to file the claim, and has been unresponsive to my requests for information on the claim. I filed the claim as the recipient, and now UPS wants to pick up the guitar and ship it back to the UPS store--which makes no sense. I paid for the guitar, and want to keep it--the claim was filed for repair value, not replacement. If I allow it to be shipped back, I cannot rest assured that I will ever get the guitar back, nor can I be assured that the claim money will be awarded to me--it would also go the shipper. In fact, UPS has stated on several occasions that I WILL NOT get the guitar back if I go through with the claim. I am basically completely stuck with no options left, and I cannot trust this UPS store #4185 or UPS in general. The UPS store #4185 in Providence, RI has been completely irresponsible during this process, causing me to just about give up on the claim and never ship with UPS again.

Also, the UPS store was asked to pack and ship the guitar, and they have made the claim that the customer brought it in packed. The shipper did buy insurance in excess of the value--$300--and the claim was only for a repair estimate of $150.

I shipped a "high impact plastic" dog kennel (an item that is intended to ship a 75-150 lbs live dog on an airplane). I placed the shipping container in a cardboard box because I put some clothing in it. I insured it. The UPS store excepted the package and shipped it. The high impact plastic kennel was broken.

I issued a claim for the kennel. UPS denied the claim saying that the cardboard box was not strong enough.

A) The item shipped was in-and-of-itself, a shipping container. According to retail stores that sell the item, the kennel could have been shipped WITHOUT a box.

B) Let's assume under UPS guidelines, it did need a box. The UPS store accepted the package, as I packed it and charged me for insurance. This acceptance of the package should place the UPS store in full responsibility for approval of the cardboard container and the method of packing (to UPS standards).

Tracking# 1Z3W5R244229304467

In any event, the care with which this package was treated is in question. You would have to take a hammer to this item, or throw it from a moving truck to break it.

Below is an excerpt of a description of the item from the internet:

"Petmate Traditional Vari Kennel Portable Kennel (giant; 48"l X 32"w X 35"h; Tan; Plastic) By petmate, inccarriers
Description:

Portable Dog Kennels: Petmate Kennel, Portable Dog Kennel, Petmate Brand Deluxe Large Vari Kennel at PETCOThe giant Vari Kennel is great for giant dogs like Great Danes, Greyhounds, Newfoundlands, St. Bernards, and Bull Mastiffs. This extra durable and highly versatile carrier is the ideal solution to taking your pet on vacations, vet visits, grooming appointments, pet shows, and more. Airline approved transportation easily converts to a pet shelter or bed--and is great for crate training. The Vari Kennel line is made of high-impact plastic"

The person who runs this UPS store (1069) in Berkeley, Ca. is a cheat and a liar. He overcharged me approx. $325. on a simple shipment of items I purchased thru a auction. The lot consisted of (3) antique low grade firearms and (3) smaller items. One firearm was 58" long and required a oversized box. The manager made such a big deal over this,I felt I was probably dealing with an amateur. He over packed, over insured and lied about the method of shipping.

I tried to reason with this person for over a month now thru emails to achieve a satisfactory solution. He likes to plays a cat and mouse type of game and demands respect if he was to listen to my grievance. But, all I got was delays and runarounds. He charged me $554.27 for a UPS ground delivery that weighted 43 lbs total.

Afterwards I checked with UPS online and found that I could have shipped the same items myself with their packing using UPS for $150. I repacked the same items using reasonable shipping containers for about $100. I understand that they're entitled to pick-up charges and packing. Including pickup and packing.

I tried to negotiate with Mr. L. for $225.00, but now he seems not willing negotiate and won't return my correspondence. I trusted the UPS system and agreed to his demands because he indicated the need for special returnable boxes, (this was the excuse given for the delay in picking up the items-more than a week later). I thought the extra charges was due to a returnable deposit for the boxes or I would never have given him my credit card number.

When I complained about the price, he stated that if I wanted, he would return the items, but it was doubtful that I would find a better deal. He also indicated that one shotgun was smashed to bits. Talking long distance was difficult to hear and understand him. When the shipment arrived it was like a crazy person had packed them. Needless Giant boxes. Excessive packing materials (enough to fill a pick-up truck with), no kidding! I took pictures! I was overwhelmed. The so called returnable boxes were just standard boxes taped together.

This person is totally unprofessional and a fraud. I have received numerous packages of like items from all over the country in the pass six months from other UPS stores. They all been priced fair and professionally packed. He wrapped the items in bubble wrap, then rewrapped them in foam. Put them in a 60" box, then put that box in another 66" box that was 16"d x 16"w with a 4" buffer of foam with enough packing tape to do 10 boxes.

It took me more than a 1/2 hr. to get the items out. The 2nd box was just as silly. Three small items in a 24" by 30" box. This person has taunted me with a refund as long as I acted nice! Can you imagine the nerve of this person.

I've been shipping with UPS for business purposes over twenty years now, but after this incident I've decided not to do anymore business with any auctions or outlets in California unless shipping is pre arraigned and cost is determined. Also to make matters worse. The (antique shotgun)that was smashed was wrapped and packaged like it was undamaged. I believe they damaged this item themselves.

Mr. L. states that the item was picked up that way. But the auction indicates the item had repaires, but not broken. Their listing shows a picture of it intact. This is what I bid on. I have taken pictures of the items shipped and his ludicrous packing job. Needless to say this ordeal with UPS has been a nightmare.

I took a computer to this UPS location to be shipped. I asked the clerk to review the unsealed package. He checked out, said it looked good, taped it up and sold me $600 worth of UPS insurance.

The computer arrived completely destroyed. This was an ebay item, so it caused me many problems in the ebay and paypal network. The receiver filed a UPS damage claim and UPS denied it saying it was packed by me and the store and that I had no choice but to take it up with Mario the store manager since these UPS stores are independently franchised.

This has been going on for over a month. UPS keeps denying the claim saying it is in the hands of the franchise. I last spoke with mario on 9/18/09 and he told me UPS was reviewing once again and he would get back in touch in 24-48 hours. That was well over a week ago and I feel I am being ignored. I am a consumer who shipped and insured package. I took the stores advice on how to protect this item. They told me it was okay and I would be safe if i purchased extra insurance.

Based on what I have heard it would have taken a tremendous amount of force to break the casing on this computer. Now they are doing everything in their power to ignore the claim. It is unethical and wrong to sell insurance on something if it cannot be insured. They tell me I need to BUY insurance to protect my item and then they deny the claim saying i packed it. If they cannot insure a self packed item they have no business selling insurance.

On Oct. 1, 2009 I took 3 smaller boxes, one rug and 2 collapsed leather bags to UPS for shipment to my Florida home. These boxes contained items from a beloved relative's estate. None were big and each box was well packed by myself. The items missing were keepsakes and family mementoes, to be passed from one generation to the next. The clerk advised that all items be shipped in one larger carton, 24" X 24" since it would be cheaper and easier to track. We agreed and paid $77.01 and the carton arrived Oct. 6, 2009.

The top of the carton looked crushed but was closed. When opened, one of the three boxes was gone, replaced by a lot of extra packing material. The missing box is 15-18" X 12" X 10". It is a plain brown box, nothing someone would pick out to steal. I suspect the box was not properly sealed shut and broke open. Contents were put back inside minus one box.

I have gotten no help from the store. Rather, they are starting to retract their original agreement that there were 3 boxes in the bigger carton and do not seem to be doing much to find my box of keepsakes, photos, marriage, death certificates, war medals, etc. How do I go about finding it? How many plain, unmarked boxes of the size, within the dates, origins and shipping depots can there be? It is breaking my heart and I can't sleep nights. How can something just evaporate--it must be somewhere. Some of the items probably have monetary value because of age but they were unique, probably of more sentimental value than anything else. UPS seems to be so indifferent.

I called them everyday to get an update on my claim and I even went through Corperate Office to get this matter solved but nothing yet, but again lies. I just want my money. Emotional distress I was a full time student online and I needed my laptop so that I can go to school

My boyfriend sold an item on Ebay the last week of August 09. He took 2 90lb items to the UPS Store #4125 in his own empty boxes because he knew he could get the packing materials at the store. When he got there, he asked the manager Irene what to pack it with. She opened BOTH boxes and started packing the boxes with the packing peanuts, closed them, shook it, opened it again, filled it with more and then said it was perfectly fine to ship. he purchased the insurance and gave a declared value. When the customer received the shipment, one of the units was damaged. My boyfriend then went into the store, spoke to Irene whom said she would file a claim. A few phone calls and days go by, Irene is never around (always on a break or just stepped out) and this goes on for a couple weeks. Absolutely no contact from UPS. He decided to go back into the store, Irene tells him she needs some info, to which he asks her why she didn't ask for this a couple weeks ago...no answer. Another week goes by, he goes in, she asks for another random piece if info- again, why wasn't this asked for before? No answer.

Then, 9/28 after a month of ridiculousness, he goes in again, Irene at this point says the claim was denied and began using the "F" word claiming it would have to come out of her paycheck. Since then I have called customer service 4 times, whom have told me several off-the-wall stories, that because UPS is individually owned, the owners are responsible, they can't give a clear answer as to why the insurance that you PAY for and they OFFER does not cover shipping damages. Also, they informed me that no claim had actually been filed until customer service reqeusted them to- meaning Irene lied about ever submitting one. Here we are 10/9 with a claim that was just submitted 10/2 and found out it has been denied and now it's going to be a back and forth of who said what. And since Irene didn't charge him for the shipping, there is nothing (aside from possible surveillance tapes and her own admittance to him) to prove that she packed it. I don't understand why you purchase insurance if it doesn't cover what you send.

I have been given so many ridiculous stories and what I get out of all of this, is that UPS runs a scam, or at least the owners of the stores do, because they have no one to answer to. They don't call the customers (to this date, just ONE phone call has been made by UPS and that was today, customer service) they don't give you any information, and it's almost as if we as the customers have no rights at all.

I can't imagine any other business getting away with this. I have also been told that this particular owner only communicates by fax (weird) and can take up to 3 months to respond to a claim. Where are the regulations with this company??????

I went to the above-named store (Trimmier Ave.,Killeen) on August 4, 2009 to have two framed certificates packed and shipped at a cost of $193.41. The actual cost of postage charged me was $162.90. The package weighed 15 lbs. and the dimensions are 36X6X30.

When the package did not arrive, I emailed store 4571 from my children's home in South Korea on August 30 and 31. I never received a response. On returning home, I went to the store (Sept. 8) to inquire. The manager said they could do nothing for me, it was the problem of the USPS. I asked why I did not receive a reply from the email, and her response was, "Sorry about that." I then went to our local USPS office where they researched and found that your store sent the package "space available" and it was still in transit. I was never advised that I paid that much money to have a shipment go space available. The package subsequently arrived 41 days later.

A complaint was filed with the Better Business Bureau, however, the UPS store ignored the complaint by not responding.

The iMac 20" desktop computer was brought into the store in the original package box for shipping. Package was delivered and received as stated on July 10, 2009. Upon delivery, box was noted to be damaged. Item was inspected and cracked monitor was noted. Item was tested and showed damage to monitor. Claims procedure was carried out via UPS website. Damage to the computer monitor renders unit difficult to use. Item was insured with UPS prior to delivery for $500 USD. Actual value is $1199 USD when bought.

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for $1000 in 12/2008. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store ** was present and witnessed my wrapping and packing of the box before I shipped it. The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location.

They told me the claim was resolved and a check was sent to the local store to be reissued to me. On 6/11/09, I called the store and they told me a check would be mailed to me immediately. When no check arrived, I called back to the local store (06-16-09) and the owner/manager ** advised me the claims department of UPS is still investigating and they were advised not to mail the check. I called the main office on 6/16/09 and they said they have no idea what the manager of the Rolla store is talking about. As far as they knew, this claim had been settled. They advised me to file a claim with their complaint department, which I have. I am getting no satisfaction from the UPS main office or the local location. The box was insured for $1000 and a similar item was valued at $2999. Basically, I am getting the run-around. I have no where to turn. Please help me.

My husband sent a care package to soldiers in the military and we were charged 68.23 which they are saying the box was 30x30 and it is 24x24.

I do have a few complaints associated wit this. Of course we are charged for a bigger box then what we had is #1. #2, we went to the post office here in Morehead City to start with since UPS cannot sent to a FPO address and they sent my husband out with a custom form that I had to fill out,,he brought it back and they said it was the wrong form that was given to him and they don't have the correct form (they ran out) and sent him to the UPS store here in Morehead City to send the package for them.

He asked the UPSP worker (a male about 50 years old) "will UPS charge us extra" and he was told no..which they have for I have spoken with Delores with The UPS Store and she said they charge an extra $5.00). I was charged a total of $68.23 (which I can't even explain how much that upsets me for such a huge charge). I asked Delores on the phone what the price would have been if it was measured correctly at 24x24 and she said $31.00 (which I have been charged more then twice the amount).

She also told me she can do nothing about the charge and I in turn have called up my credit card company and they are putting $37.23 on hold (difference in $68.23 and $31.00). I have left 2 messages via phone with Consumer Affairs @*** *** **** and *** *** **** and have not yet received a call back.

Please assist me with this problem, even if the package has to be canceled and sent back to me or of course refund the overcharge.