UPS - Phantom Delivery Attempts

Consumer Complaints & Reviews

David of San Diego , CA on Nov. 12, 2011

Satisfaction Rating: 1/5

Oversized packaged scheduled for delivery on 11/11, a Friday, according to the tracking information. I stayed home all day to receive the package as I didn't want it left on the street. Late in the day, the UPS tracking service said that UPS had tried to deliver it to me (calling my home a "business") at 3:48 PM, but that I was not "working" that Veteran's Day. Then the guy named Linwood at the Chula Vista UPS said that it was in fact never on a truck and had been wrongly classified as a business delivery. So, the "attempt to deliver" was entirely bogus, a wild lie intended to cover the first error of leaving the thing behind in storage. A lie complete with the detail of a delivery time and all.

Linwood said that he would schedule it for delivery on Monday next for sure as though he was doing me some big favor! He said it was unfortunate that it could not be delivered on Saturday because it was a ground shipment. Under the circumstances, a boss could easily breach the ground restriction and deliver the item and that would be good customer service. But, this didn't even occur to Linwood. I said I would then have to wait around another whole day for this (and maybe then the whole thing will be covered with a new fabricated story!).

I said that he should put it on the truck now at 6:40 PM and drive it over here himself, that I am a customer and that's called customer service. He declined to give his full name. I asked about identifying whoever put this in storage rather than on a delivery truck and about identifying how the lie of an attempted delivery was initiated, that is, by whom. He said there was no way to identify the culprits and I said then I will have to assume then that it was his doing, his responsibility, in any case, and take it up with UPS Corporate. I don't know if it will be delivered or if corporate UPS will care about the misbehavior of its Chula Vista representatives. I will surely try.

Ronald of Ridgewood, NY on Oct. 28, 2011

Satisfaction Rating: 1/5

Delivery notice stated that package would be delivered between 2 and 5. I came home early from work at noon and noticed that they left at 11 am that they tried to deliver. They need to deliver after 5 PM.

John of San Francisco, CA on Dec. 14, 2004

I have been waiting all day for a UPS package to arrive. I apparently missed the UPS driver the first time he attempted delivery; he left a notice that a second attempt would be made to deliver this package between 10:30 AM to 2:00 PM today. It is now 9:00 PM and I have not received the package. I have called customer service several times and was told that it is on the truck and will be delivered today. The last time I called the 800 number a man named Brian answered and kept trying to get me to reschedule the delivery. When I told him it was unreasonable to ask me to wait at home all day for another day, he said there was nothing he could do. I asked to speak to his supervisor, who told me the package would arrive by 9:00 PM/

Since the package still has yet to arrive, I called the 800 number back, only to get a recording that the office was closed. I also left a phone number when I spoke with these people, and it would have been nice to receive a call asking if my package had arrived. This is the second time in the past six months that I was left a notice that a delivery would be made and stayed home all day to receive my package. The last time, the package arrived just before 8:00. It is unreasonable for UPS to expect someone to wait more than ten hours for a delivery.

T of Plant City, FL on Sept. 10, 2004

I occasionally order things online and once in a while a shipper uses UPS. I have found UPS to be completely incompetent. I leave my name clearly marked on my door, and I also leave directions for where to leave the package if I'm not home. Nonetheless, UPS frequently holds up delivery by claiming the address is incomplete. Today a delivery was scheduled to be made at my home. UPS again claimed that my address was incomplete.

I can already tell that either the driver didn't stop, or didn't get out of his truck, as I've been home all day and there was no knock on my door. This is the fifth time in the last six months I've had to deal with this. Calls and emails don't work, and I am now actively looking for a government agency that can investigate this, as it's obvious there are many problems with UPS. I would not ever voluntarily have UPS deliver a package to me. What kind of company can't do the one job they're supposed to?

Kirk of Superior, WISCONSIN on Dec. 20, 2003

I am a college student in the evening program at the college of St. Scholastica's ADEP program. This last fall our program began a new system of obtaining books for our courses. The new system is to purchase our text from MBSBOOKS.COM and have them shipped directly to our homes via UPS. Since most of the people in the program are working adults this seemed to be a great idea not having to take time off to go to the college bookstore during their daytime hours. The first terms shipment of books went Ok since I was at home and saw the UPS truck pull up.
But the next order for the spring term nothing but problems. First on December 17, 2003 while my girlfriend was home a notice was left on our door saying that an attempt had been made to deliver at 5:54 pm. But there had been no knock on the door. Second on December 18, 2003 I stayed home waiting for the package. There was no knock on the door but at about 3:30 a neigbor stopped by and we found another notice on the door saying that another attemped had been made to deliver but I know that there had been no knock on the door. The notice said that an attempt had been made at 11:01 but the notice left on the door said some time after 2 pm. I called the customer service number on the notice and informed them that I was home and that there was no knock but I didn't care and just wanted my pagage. The person talked to her supervisor and said that they would contact the center and ask the driver to return with the package. She also said that someone from the area center would call within an hour to let me know if there would be a return visit.
I waited and received the call from a woman at the Duluth site who informed me that the diver had been contacted and that he said he knocked but there was no answer and that he would not return to deliver the package. I said it wasn't important but that I need the books and asked if they could hold the package to be picked up. She said that they could and that I could pick them up the next day. I did add that it being christmas season they must be very busy and that I didn't want to make trouble for the driver but that there was no knock on our door. She said that there had been a lot of complaints about that and that all of the complaints were from the same driver's route.
The next day I went to UPS to pick up the package and waited in line. Gave the clerk the package delivery attempt notices. She came out with a package with a hole in the side the size of a man's shoe. I signed for the package and asked if she minded me opening it there. We opened the package and looked inside and found that the books had been damaged. I then refused the package. I was clear to me that the package had been kicked hard enough to break the sides of the box and damage the books inside. The clerk said she was going to bring it to her supervisor.

I left and went home and reordered the books asking if they could send them Federal Express or US Postal Service. For myself I cannot understand how the driver would profit from going to a residence, leave a notice instead of delivering a package he is paid to deliver and then damaging the package.

Margaret of N/A, N/A on Dec. 26, 2002

I have multiple problems with UPS: They say that they attempted delivery yet there is no sticker on the door of my apartment or on my mailbox (this has happened several times) and all of the sudden I'll get a final attempt notice. I know of twice that I was sitting inside all day, specifically waiting for them, and when I went downstairs the next day to go to work, the sticker was the front door of my apartment building. It was as if they filled it out and didn't even bother ringing the bell and just stuck it on the door.

The bell for our apartment is very loud and at no time was I outside of earshot to accept the UPS delivery I was anticipating. Then, when I try to call they can't seem to track anything. You basically have to hope it turns up somewhere. I will call and have the attempted delivery sheet in front of me and the person on the other end will say that they don't even have a package with that number in the system or read off times that it's been attempted when I was home and would have been there to accept the package.

Paulikna of N/A, N/A on Jan. 19, 2001

I was supposed to recieve a delivary on 01/18/01. I was told that the delivary would come anywhere between 9am and 7pm, I waited at my appartment the whole day, and the package never came. when I called The UPS service I was told that there was an attempt to deliver the package on that day at 4:40 pm. This is not true because as I said, I was home all day. When I called to find out what happened, I was told that he was at my appartment and also that he delivered 3 other parcels to different appartments in my building.

Also, if he was really there then he should have left me a message (yellow sticker) so that I can find out when the next delivary would be made or so that I could pick up the package myself. There was no notification at all. When I called UPS I was repeatedly placed on hold, and after an hour, and talking to 3 different people, they told me that all the drivers went home and that no one could deliver my package on that day.