Oversized packaged scheduled for delivery on 11/11, a Friday, according to the tracking information. I stayed home all day to receive the package as I didn't want it left on the street. Late in the day, the UPS tracking service said that UPS had tried to deliver it to me (calling my home a "business") at 3:48 PM, but that I was not "working" that Veteran's Day. Then the guy named Linwood at the Chula Vista UPS said that it was in fact never on a truck and had been wrongly classified as a business delivery. So, the "attempt to deliver" was entirely bogus, a wild lie intended to cover the first error of leaving the thing behind in storage. A lie complete with the detail of a delivery time and all.
Linwood said that he would schedule it for delivery on Monday next for sure as though he was doing me some big favor! He said it was unfortunate that it could not be delivered on Saturday because it was a ground shipment. Under the circumstances, a boss could easily breach the ground restriction and deliver the item and that would be good customer service. But, this didn't even occur to Linwood. I said I would then have to wait around another whole day for this (and maybe then the whole thing will be covered with a new fabricated story!).
I said that he should put it on the truck now at 6:40 PM and drive it over here himself, that I am a customer and that's called customer service. He declined to give his full name. I asked about identifying whoever put this in storage rather than on a delivery truck and about identifying how the lie of an attempted delivery was initiated, that is, by whom. He said there was no way to identify the culprits and I said then I will have to assume then that it was his doing, his responsibility, in any case, and take it up with UPS Corporate. I don't know if it will be delivered or if corporate UPS will care about the misbehavior of its Chula Vista representatives. I will surely try.
