UPS - Lost Shipments

I shipped a package from MD to SC with a used laptop that was like a new computer to my grandson. I originally purchase the HP Mini from Verizon on their 2-year plan and it only costs $200, so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered.

I opened a claim and UPS went through their process and I faxed documents that proved what I was claiming. After a week and a half, I am told that their policy is not to issue a claim if the package is released. So I have to go by the UPS driver's word that he delivered the package to the right address and lose out on what I had to spend to replace this computer that was a gift to my grandson. Another incident occurred in MD and the UPS driver scanned a delivery to my resident on the wrong tracking number and insisted that I was keeping the wrong package. It was what I ordered and the package showed up in PA. So drivers make mistakes, but the consumer suffers. I will not use UPS again.

My mother sent me a laptop that was insured and according to my mother, a signature was required. The UPS driver comes to my apartment complex and leaves the laptop in front of the door. My mother stated that it would be delivered on Wednesday, 4-18-2012. Thursday, I contacted her and she went to the UPS store in OH that shipped the package to NC. They stated the package was delivered at 3:08 PM, Wednesday, 4-18. I was not home at work at the time. Now, they are investigating, which could take up to 8 days trying to figure out why the idiot would just leave an insured, signature required laptop in front of my door.

I had a package being sent from China to California San Jose. It took a week to be delivered and in the end, it was delivered to the wrong address, in Ontario! Nowhere close to San Jose. I made so many calls and talked to so many representatives, they didn't tell me about the truth of the wrong delivery until I found out and confronted them about it. It was an urgent package, and so the UPS said they will have the Ontario group contact me within an hour and see how it's going to be taken care of. I waited till 4pm, and called back, and they said they couldn't get a hold of the Ontario group, so I have to wait until tomorrow morning. When I demanded to talk to the supervisor/manager, they put me on hold for 20 minutes, made me call back again, super mad!

In the end, UPS changed what they said and told me that the package is in custom hold. OK, if it is in custom hold, why is my tracking number showing as "Delivered" on the website and was signed by a complete stranger?! So after the whole day, I considered my package as lost and guess what, UPS is not going to be responsible for this at all, fantastic. I waited a whole week for this package, and will be on business trip for a month.

Who may I contact concerning employees of agencies UPS and the U.S. postal service who take it upon themselves to use their positions to target certain people by tampering, destroying, stealing or deliberately "misdirecting" their personal property? I have long complained of this sordid matter and have documented this problem only to have it ignored. So now they feel free and justified in these criminal acts. I have no dealings with these or any other that can even be misconstrued as any justification for this. Who do I contact? I wish to make a formal complaint in person to address this problem. Those appointed to combat these affronts turn a blind eye to it.

I was at the shipping address all day on both days noted here. Also, I received a package for my son on Tuesday and the delivery man had only that 1 package. No others. The tracking info on the package I signed for was timed and dated only minutes before the 1 they claimed was refused. I need to address this problem and would appreciate being put in contact with those with jurisdiction over UPS and USPS ASAP, please. Thank you.

I recently ordered cosmetics and UPS happen to be my carrier. I had never had a problem receiving packages before but this time it went totally wrong. I was home awaiting my package, and no one ever showed up, although they claim they left it at my front door! The tracking emailed claim they left it at 11:40, and I was sitting at my computer desk, which isn't four steps away from my door. I tried to get in contact with UPS. I even filed a claim, and they canceled my package search because I could not contact the shipper. I believe that that would be their responsibility, not mine. I am very upset by this. I'm young and I work very hard for things that I purchase. So who are they to misplace my package, and not even try to replace it? Fortunately, I am prepared to take legal action.

I'm fed up and tired of using UPS as my sole delivery service. They lose packages and deny any responsibility. Then, the package shows up months later disproving all their claims and inaction. The UPS stores are also horrible by refusing to give out receipt for my pre-paid and labeled packages. Read Google Places for the UPS Store # 2947. The rest is pretty explanatory and thankfully I'm not alone in my posting.

On March 19, 2012, UPS made an initial attempt to deliver a package I had ordered on March 14, 2012. At the time, I did not hear the knock on the door and missed the delivery. A delivery notice was left, indicating the next delivery attempt was to be made between 1000 and 1400 on March 20, 2012. I signed the delivery notice and included instructions to only deliver to the rear door or knock loudly for front door delivery if rear door delivery was not possible and post it on the front door. Having worked the previous night, I slept until 1300. I awoke and checked for the package, which had not yet been delivered. At approximately 1530, I utilized the UPS website to track the package and discovered that the item was delivered to the front door at 1435. I was surprised because I had not heard a knock or seen the delivery person at the back of the house during the afternoon. I checked the front door, back door, back courtyard, and spoke with my neighbors to see if they had accepted the package for me. Unfortunately, the package could not be located.

I called UPS' tracer department and explained the problem and was directed to contact the sender to initiate a tracer. UPS later called to notify me that the driver would be stopping by on one of the upcoming days to investigate the lost package. On March 22, 2012, at 1535, the driver stopped by my home, had me sign a paper stating I did not receive the package and then left. He stated that UPS would not cover the loss because I had signed the paper, despite the instructions not being followed. He failed to show me where the package was left on March 20, 2012.

I called the UPS tracer department to express my frustration with the driver and my concern that little, if any, information could have been gleaned from his visit. UPS informed me that the tracer had been closed with no claim issuance at approximately 1018 that morning. They included that the driver contributed notes to the tracer at approximately 0953, stating that he had left the package at the back door as instructed. The tracer has been reopened twice since and promptly closed with no resolution. The back door is only accessible through a locked gate, in which only residents and delivery personnel have access. UPS has failed to acknowledge the discrepancy between the logged front door delivery on March 20, 2012 and the driver's rear door deliver claims on March 22, 2012. There has been no resolution made at this time.

On March 21, 2012, UPS driver attempted the delivery of my med package, I was not home. He left "UPS InfoNotice", that the package would be delivered on March 22nd, between 2:00-5:00pm. I waited home all day until 9:00pm, no package delivery. On March 24th/8:30am, I called the local UPS center to indicate I will pick up the package because it was not delivered the day before, as stated on notice. Per agent, driver returns to the center/station between 8:00-8:30pm. However, around 4:30pm, I received a call from Bridgett, stating that my package was not on the truck, they will check with driver and call me back. She calls back at 5:00pm, the driver did not have med package, she will have security look for it, and that I should call my doctor to get more medicine and call her back on Monday.

At 5:30pm, my wife, Loretta called UPS, spoke with Juan who noted that the package is to be picked up by the customer. My wife says, yes, but we received two calls an hour ago that the package cannot be found, it's not on the driver's truck. Loretta asked if he knew the content of package. He said it appears to be some type of medication. Juan's response: "...needs to be delivered today. " Per wife: 'Well it wasn't delivered yesterday and this is why my husband called this morning, stating that he will pick it up tonight. Juan said we will get a call in one hour.

Okay, at 6:20pm, Candice/supervisor called to confirm that the package is lost, security filed a claim, and we should contact the shipper that the med has been lost, UPS will pay for it. No apologies from anyone at UPS --'oh-well, it was just lost!' In the meantime, this is critical medication that my husband takes on a daily basis and now he's suffering because of someone's negligence, and we have to initiate a resolution! How about this for customer service involving urgent medication? We cannot believe this has happened to us. Today is Friday, and nothing can be done until Monday? The med should have been delivered Thursday, but that day just dropped off the face-of-earth, no UPS documentation as to what happened on this supposedly follow-up delivery and when we indicated pick-up at UPS center, it's conveniently lost! No one is held accountable? It doesn't matter that this med could be a life-saver? I guess it doesn't matter that it's lost --they'll pay the provider or "shipper"! It's not that simple.

I contracted UPS to deliver me a parcel to South Africa. They lost this parcel within one day and now almost five weeks later, it is gone. I had not support from them only automated replies other than UPS South Africa. Now I have no item no apology or anything. Via their shipper, they have not refunded me. It makes me mad to think you as the customer buy a service on trust only to discover this type of theft of your item. How do you lose a parcel day one and then keep the customer hanging around for 4 weeks. They only started to move a little bit when I complained on Facebook. However, they then cut me off there as well. How does a company like this survive all the negative comments about them? So now I have no parcel and no refund either up to date. This is theft!

I had researched and found the last OEM Toyota Hitch for my 4 Runner, which was coming out of Toyota Dealership in Las Vegas. The dealership said they shipped it to my body shop in MN, which was packaged secured. The last place the 45lbs hitch was located was in Denver Hub. The label made it to MN, but not the 45lbs piece of steel. How does this happen? They cannot locate this 45lbs hitch, they said it is nowhere to be found. The claim is closed. Unbelievable. How does UPS lose a 45lbs of steel that is an awkward size and shape? I don't understand this. In Denver, a live person from their Revenue Recovery Personnel had scanned this tow hitch. After that scan, there was nothing else. I would like to have more answers as to where my hitch went.

I'm writing this letter to express a complaint I have with UPS. December of last year, I mailed two boxes from Naples, FL to Brooklyn, NY. Both were mailed at the same time. Both were going to the same business address. A week later, one of the boxes arrived at the proper business location in New York. The other box was delivered to a different address occupied by a residence, not a business as indicated on the shipping form. A signature was obtained by their driver by the occupant at the residence.

I contacted UPS with the problem and was told that the driver will go out to the residence and retrieve the package and that UPS has 8 days to do this. Day 5, I phoned UPS and was told that indeed they have the package. I contacted the business were the box was to be delivered and asked why I have not been credited back my money for the returned items and was told they still do not have the box. I contacted UPS again on day 8 and was told they lost the package again. I filled out the claim forms and faxed all the required documents. The value of the contents was $880. I was told by two supervisors that UPS made mistakes but because I did not pay the additional fees for insurance in the declared value section that the best they could do is $100.

I can understand a need for insurance when there is a burden of proof such as damaged or lost, etc. And I admit it was my failure not to insure the package. But the fact of the matter is their driver delivered the package to the wrong address, the occupant signed for a package that was not theirs and UPS has failed to recover it or take any other actions against the occupant. And they lost the package twice.

I was expecting a package delivery from UPS today. I happened to be outside and saw the UPS truck come into the driveway. But instead of stopping, the driver kept going. I came back and checked the status on the Internet and the package was reported as delivered. It was obviously delivered to a totally wrong address. I find this inexcusable. My home address is clearly posted on the building. UPS should also have GPS tracking. When I contacted UPS, they said that based on the shipping selected by the shipper, they couldn't help me. They messed up big time and they don't even take any responsibility. This has also been pattern for the local UPS.

I have purchased four packages each 30 lbs from Liquidation.com that cost me $300. While at work, I got a notification that my packages were delivered. I knew that there was no one home at that time. So once I arrived home I checked the front porch, no packages. I called Liquidation.com and they said that some woman signed for them. I said, "What woman? I just got home from work." She suggested I go around neighborhood and knock on people's doors and ask them about my packages.

I was beyond furious. I am very private and busy person. I don't need anyone nosing around my business and I surely do not nose around anyone else's. I was furious. They said that they will open a claim with UPS and it will be 10 days until they resolve it. I said, "10 days?! That's $300 merchandise that UPS willingly delivered to the wrong address and then let someone else sign it! What?" She said, "That's all we can do ma'am."

Is there anything else? Don't you just love when they talk down to you like that. I said, "Fine. I will call UPS and open the claim myself as well." So I called UPS and explained to them and I asked, "Is it really that hard to read house numbers? It must be a really difficult job? You guys just sent whoever to deliver your packages and just let anyone sign for them. Wow."

After that, I heard a click and that was it, UPS disconnected me. I am beyond furious. First of all, I have some manners, so I don't sign packages that do not belong to me, and just by my research, isn't that federal offense? If you don't see your name on the delivery, why did you sign it? I don't know you and I'm as ** sure I didn't tell you, "Go ahead, just sign for my packages and my mail whenever you want, **!" So now, I'm stuck with $300 invoice that I paid in advance and no merchandise. I will call the police and file a claim. People should not let UPS deliver packages wherever they want.

I shipped a package from Greenville, SC to Richardson, TX on December 8th, 2011. The package was never received. I submitted a claim, and received no response from UPS. I finally called, and was told that the package was found, and delivered on December 23. That's wrong. The package was not delivered. I went back to the UPS store. They checked again, and days later, called me to say the claim is closed. They have someone who says that the package was delivered, and someone at the home accepted delivery. This is a lie. The package was never delivered, and UPS did not have a signature, or a name of anyone who accepted delivery.

This is the worst experience ever with UPS. I'm considering a civil lawsuit.

My wife went to Mexico on a trip. She shipped 2 boxes, one of them arrived and the other never did. The lost box was worth almost around $2,400. In any case, after contacting UPS, a claim was filed. Since the claim is supposedly still open, we contacted UPS to check on the status. UPS claims that we are not the senders, that the office it was sent from is that clearly states my wife's name as a sender, with a corresponding signature (please note that we have a receipt with a UPS letterhead on it). Also, the office the package was sent from is an approved UPS representative.

As a US citizen, protected under the laws of the United States of America which will supersede any other applicable international law and as a dual party to a transaction (both as sender and receiver), UPS is trying to bully consumers into believing that they are at fault, when in fact and in law, UPS is answerable to the party it entered in contract with (in this case my wife). Conducting business overseas does not give UPS the right to prey on helpless consumers. UPS, like any other US company, should be under the law not above it. I, therefore, reserve the right to take all necessary legal action against this carrier and the gross negligence of its employees and representatives, including those stationed overseas.

I was looking at another company and reminded of my story with UPS. After reading the a recent complaint that stated "They are making out like bandits and are getting away with it. " I now know it's not just me.

I sent 5 packages from Mexico to New Jersey about a year ago. Four of the five boxes arrived late but with everything in them completely shattered. I had a 1/2 inch think pan, squared share. It's almost impossible to bend, but arrived bent. I couldn't straighten it! I cannot imagine the amount of stress the boxes suffered. Likely, dropping them from a 4 story tall building couldn't do the damage these people did. All the other items besides the pan where completely broken and useless. But the last box (about 20 pounds) was lost in transit. I paid about $400 for the shipment. I worked through Client Relations, and they refused to deal with me because I hired UPS Mexico (but the package was lost in transit in Secaucus, NJ!). UPS Mexico refused to help, and told me that I used a shipper (the shops that accept deliveries from them). I filled a claim with BBB, and UPS replied that they had resolved the issue (that they had called me and I didn't respond).

I reopened, and then they told BBB that they had tried to resolve it which wasn't true. After exchanging emails and calls with more than 10 people from UPS, all absolutely helpless though polite, nothing was resolved. But they offered me numbers from UPS Mexico Relations. I emailed them, and after reviewing my case, they offered me a refund of about $10 if I hurried up. Not even a refund for the service they charged for breaking everything and losing the largest piece. That was really bad taste on their part.

My wedding rings where accidentally in the lost box (big mistake). This is why I have tried like 40 times to get them to search the lost item - they would not. They just couldn't care less. Just took the money, broke the items, lost the largest/most valuable one, and walked away like bandits do when there's no law and order. The only thing I like about UPS is that many delivery people around my town are nice; to the point that sometimes I wish they could accept a hot cup of coffee during winter. Even some in Customer Support are nice. But UPS as a company, it's the worst class there can be. Because for scammers, you can investigate and find out about them. But UPS features a "super" rating from BBB, when they plainly are unscrupulous, careless and deceiving.

My UPS driver took 2 packages I gave to him with labels provided by Restoration Hardware. After reviewing my credit card statement and realizing I was never refunded for those 2 items, I contacted RH. They informed me that the labels I used (which were provided by them) were not prepaid and therefore did not have a tracking number attached. I was under the impression the bar code on the label was for UPS. My bad! Well, RH cannot help because there is no tracking number and UPS cannot help because there is no tracking number and I cannot help but feel duped by UPS.

I know they have my packages, because I personally handed it to the driver that comes to my building every day. So where are they? I've reached out to UPS many times since September and they refused to help. I can't help but picture UPS employees having a field day with all of our undeliverable packages. They are making out like bandits and are getting away with it. Help me to understand how a company built on shipping and tracking can have the audacity to tell me they cannot track my package. This mistake has cost me $1000 but has cost them a customer.

UPS called me and said they had my package. But now, it had a hole in the bottom and nothing was inside it. It was a motorcycle engine! I would think they are hard to just misplace. If it fell, the janitor would see an engine when he swept up. He may say, "This ain't normal dust on floor."

I was out near $400. I bought it on eBay, so they would only give info about the loss to the shipper. They would just tell me the shipper made a mistake on package. One lady I talked to from UPS told me if their driver picks it up, it's their responsibility. I still ain't seen any reimbursement. The only thing I can get from them now is, "Oh, we are still looking for it."

I ordered and paid for 2 pairs of sunglasses and a book light for low vision. The package was left under the doormat of the unit below me (which is empty). I now have paid for 2 pairs of sunglasses and a book light that has been stolen by who knows who. Why in the world would they leave a package under a door mat? Does this seem like a good practice to leave a package under a doormat in a public area?

I am out my money and have nothing to show for it. I am not the customer according to UPS. They really don't care that I didn't get my package. Why didn't they just hand it to the first person they saw hanging around the Circle K next door?

I am very disappointed with UPS and UPS Store. I mailed my son's visa application using 2-day air and they "lost" it. The tracking information just said that it was ready for pick-up from UPS store. The store said that it was picked up. UPS said that they couldn't find it. No one seems to tell me what they did to find it. The whole process seems to be broken. I am very concerned about identity theft and misuse of personal information if that the package was stolen. It is going to cost me a lot of money to replace the original documents and a lot of time lost for getting the visa, which is needed for travel soon. UPS said that they are not going to cover the full replacement costs (just the standard amount, which I am yet to see anyway).

Our company issued a pickup slip for an item (not insured) in NYC to be delivered to our then Long Island location. It was approximately 70 miles away. The medical device was scanned at Farmingville, NY, approximately 55 miles from NYC, and never left that location. What is going on with UPS? Even if we insure an item, they still come up with all sorts of excuses not to pay the claim--either we didn't pack it right, we packed it too good or it had to be damaged before we shipped the item. You can't win. I am switching to FedEx and I am hoping that they do a better job!

Even though UPS claims that they are not responsible, we have to replace the doctor's unit, at our expense, or realize a law suit. How fair is that? Something must be done about their negligence. They collect insurance fees but Crawford never pays! What is an honest business supposed to do?

I ordered a book that was very important for me to receive. I even paid extra for the next day delivery. I was home waiting for the driver and my book to be delivered. I was checking the status online and it said it was en route. At 7:30, I checked online once again and the status was updated to "customer missed first attempt". I called customer service and they said that I wasn't home and the package was not left because of it not being a safety environment. I said that the driver never passed and they claimed he did. There was not even an invoice note left to prove he was here. I asked to pick my package up at a store location and they said it was past the time I was able to do that. Now, I have to wait until Monday because apparently, UPS does not work on the weekends. I'm very disappointed. They did not even offered to accommodate me or give me a refund.

UPS could not deliver my parcel, saying that a correct street name is needed for delivery. UPS is attempting to obtain this information. When I rang customer services, I gave them my full address which they had, but the driver could not find the house. We live 5 minutes from the depot. They told me that they do not fit GPS into their vans. What? A delivery firm? This is unbelievable.

On 08/24/2011, we sent a large package to Post Falls, Idaho from Riverside, CA. It was Thursday so she said it had to be delivered on Monday the 29th. We paid $16.81 for ground residential. It was a special gift for our friends. It has not been received as of this date, September 4th. I tracked the package and it shows it arrived in Spokane on 08/26/2011 at 10:40PM.

The package was scanned three more times and the final one was on 08/29/2011 at 7:51 AM -- stating the following: Damage claim under investigation Spokane, WA. US. At 6:41 AM, it was scanned and the package was damaged in transit. UPS will notify the sender with details. All merchandise were discarded. We have not heard a word from UPS.

UPS had to deliver a package but the package has still not been delivered after correcting an incorrect address.

After calling everyday for four days to ask why there was still a problem with delivery, every single person I have talked with, including three supervisors, have dropped the ball. Their customer service sucks and the supervisor even wrote the address down wrong and it has still not been delivered.

I dropped off a display case with a preprinted mailing label for a UPS delivery to Virginia Beach. The customer service representative printed out a receipt for me --and I'm on my way. Five days later, my sales rep called and said the display never made it to the show. I checked the tracking and saw that it went from Pittsburgh to Richmond and then to Jacksonville where it was noted that "service interrupted".

I called UPS and they said it looks like the label tore and the display is on the way back to me! Now it is too late for the display to be sent to the show! The display came back, and the top - which had a nylon strap and two metal closures - is completely gone and replaced with a piece of cardboard! In addition, I got the bill from UPS to ship the display and called to say I'm not paying for shipping something that never got where it was supposed to be. The CSR told me it was improperly packaged and all claims will be denied, including the shipping charges.

I called the manager at the UPS store where I dropped off the display and asked him if there had been a problem with shipping the display case, would he have told me? He said no, that is not their job. If I put the label on it, they assume everything is as it should be and would not tell me if I needed additional tape, sealers, or whatever. He could have cared less. Now, I am out of $350 for the display case and $40 to ship it. I will never again use UPS.

UPS claimed that they delivered the package to my address on 7-20-11. However, I never received it. It was probably delivered to the wrong address. I filed a claim. UPS stated that they searched for the package, but couldn't find it. What are my options for their gross negligence?

I shipped an engine on July 27th to Tennessee, and it weighed 89 pounds. As I checked the tracking, it stopped in San Antonio. I called my local UPS in Pleasanton and was told that even through the driver picked up five packages, he only scanned the four. My engine wasn't one he scanned. I was told that I had to wait until the scheduled delivery date, and that there were no physical scans of my package anywhere. Finally, after speaking with three supervisors, I was informed that there was one physical scan in San Antonio and that was when it got there.

Two weeks later, my package has grown legs and walked off. It's not on another truck. It's not in corporate lost, and I found out it's not in Pleasanton or San Antonio. It's not anywhere, nor do I think even after I got their corporate office involved, that they are even looking for it. It's a $450, 89 pounds package packaged in their box with their sticker. It was taped in two directions; there was NO WAY it was coming off.

Please, help. They just want to act like this is no big deal, but to a small business, it is. Help us get this engine back for my customer. They had no answer why it was never scanned into the truck in Pleasanton, and why it wasn't scanned into a truck in San Antonio. They have no idea where it can possibly be.

I ordered a birthday gift for my boyfriend online. The company only ships through UPS to Canada. They tried delivering it on the day promised, and then advised me of the $75.15. I was not home during delivery time, so I asked to pick up the package. They said they would call me within 1 hour to let me know if I could pick it up on the same day. I did not receive a call so I called back. They said it was all ready for me to pick up. I came in from out of town taking time off work to pick it up, but they didn't know where the package was. They interrupted me, refused to allow me to explain, because "they couldn't do anything and I needed to call the 1-800#". I called and they said that I was misinformed.

It is not ready for pick up, but due to my inconvenience, they would try to get it to the warehouse same day. And someone would call me before 7 PM. No one called. The tracking web page was updated to reflect that I committed to picking up the package same day, and I could pick it up after 8:30 PM. The warehouse closed at 7 PM. I called back quoting the reference number for my complaint, and they said nothing could be done for my inconvenience. I asked to be put through to a manager and I was put on hold for 20 minutes. I disconnected, called back and asked to be put through to a manager. They said there was no manager, but I could talk to the support center. The support center said they couldn't do anything, not even file a complaint against anyone as they had no record of who I talked to.

UPS marked delivery as confirmed. They sent the $130 pair of shoes to the wrong address. Once we noted online that it was marked as received, we then looked out front. Several houses down there was a package with our name on it.

I shipped two heavy packages to my son in Boston. UPS delivered one but did not deliver the other box. They are claiming they delivered both but only one has made it. They are denying responsibility.

I ordered a package that was to be delivered overnight. When I tracked it in the morning, I found out that it was going to be four days late. I called UPS and I was assured it would be delivered on time. Even if the new tracking delivery date showed on time, it was not delivered. The delivery date changed again. I am being told to contact the shipper for a refund. I want UPS to refund my money, or better yet deliver the ** package on time.

I had an item shipped from New York from the UPS on Scoville Ave. and I never got it and they said I did. I have an item number and it cost $150.00. I need this check ASAP as I never did get this.

I have three issues with the USPS, occurring all within the same month. First, I returned a package within 2 days of receiving it by mail. According to the tracking number I was given, the package was not processed until 10 days later. The last update said it was "in-transit" to the destination. It's now been almost a month and there have been no updates. I have called the postal service and they don't seem to know where it is. They say they will "look into it" and call me back, but they haven't. This is only the first issue.

Second and third, I bought items from two different vendors online. According to the tracking numbers, they were both delivered, only not to my address because I did not receive them. Once again, I contacted customer support and told them about both issues and stated that I wanted to file a case. The woman I spoke with (this is not a joke) told me, "Oh, sorry but my system just went down so you'll have to call back another time," and then hung up. So, I called back the next day, and the new person created a case number for me and said I would be contacted within 2 days.

A week later, I had not heard anything, so I called them. I was then informed that my case had not even been opened. The woman I spoke with suggested that I contact Consumer Affairs department in Sacramento. I called them right away. The man I spoke to collected all my information and said he was going to investigate it and call me right back. Naturally, that never happened. I have tried calling Consumer Affairs again and it goes to a recording. I can't get a live person. All three of these incidents occurred within the same month, and the USPS won't do anything to help me.

On February 28th 2011, I sent out money for 100 dollars to my mother from Arizona to Los Angeles through UPS. After a month, I called UPS and they said that the package was lost and have not received it, and they will not give me a refund. What can I do?

I am experiencing problems with UPS shipment. It has happened several times before, but this time was the worst. I was waiting to receive a package for three days, and they never delivered. When I tracked online, first it was scheduled for delivery on 12/28/2010, and it did not happen. Then, it said it is rescheduled for 12/29/2010, and saying out for delivery, and they never delivered. Next day, it is saying the same, rescheduled for delivery on 10/30/2010, and it never happened. I called UPS customer service, requested to have it delivered on 12/30/2010.

I received a call from the UPS Bronx facility, and told me it is out for delivery, but that's all it say when I track online. They told me the driver will be there in about 1 to 2 hours, then call after 2 hours, and they put me on hold for 15 minutes, and hung up . I called again, and they just ignored me. They did not want to help me. They told me they can not guarantee that it is for delivery, and they were mean to me. I spent 3 days, waiting to receive the package, and I had more issue with UPS before, and they never got better, just worse. I need someone to help me resolve this problem.

According to the UPS delivery log packages were to be delivered Thursday, 12/16/2010 and were not delivered due to snow. We were promised delivery Friday, 12/17/2010, again not delivered, told driver was called back to station at 7pm, we will be priority for Monday, 12/20/10. No delivery again!

Spoke with several supervisors and no answer can be given as to what the problem is or when delivery will take place. We followed the truck driver on Monday, 12/20/2010 with our package 2 blocks from our home and never made it to our house for delivery. We are now being told that the driver went back to the station at 8pm and no one knows when we will get our delivery. I will never use UPS again and will tell any business I deal with to never use UPS and to use FedEx or USPS from this day forward and I guarantee this will happen. No one will ever deal with UPS that I do business with again.

My company has been shipping with UPS for over 25 years, and each year it becomes more difficult to connect with customer service in a meaningful and effective way. For over two weeks we have been trying to learn the whereabouts of a package worth 10K that was taken by Brazilian customs and never returned. No one calls us back. We insured our shipment for its full replacement value, but they won't allow us to file a claim. I call every day, and each new rep has a different story. Today, someone said it was delivered. Impossible since our event has long since passed.

UPS managed to lose a pair of collectable items that can't be purchased again. After being "out for delivery" for 3 days in a row. I called. They tell me they can't look for it unless the shipper asks. I play phone wars for two hours, constantly bumping up ranks until I get in touch with someone who actually values their job and they start looking, finally. Here it is about three weeks later. They've lied to me straight up about the location, saying that the shipper (in Tokyo) received the item back. I contacted them and they said no, they hadn't.

Then, I get an e-mail intended to be sent to the shipper (containing apparently confidential info) and it said the package was confirmed by a rep in Illinois. I called this rep and he knew all about the package, down to the weight and dimensions, without me even telling him. He asked my name and when he realized I wasn't the shipper, he suddenly went blank and told me to forward him the email and contact my shipper again. I'm on my second re-opening of the "investigation" for this package. And I intend to give the same exact guy **** everyday until I am either compensated or my package arrives safely at my door. I'm going to request FedEx/USPS from now on.

My parents (in New York) paid over $300 USD to send me a 35 lb. box. The contents are for personal use (books for school, socks, sweaters, jeans, pictures of my friends and family, etc.). I contacted UPS here in Madrid to find out when the box would be delivered. I was told it was held up in customs, and that I needed to send various documents to the collector of customs. I sent 4 e-mails that included the exact same information (passport photo page, confirmation of school registration, contents of the box, phone number, e-mail address, and home address), yet the box is still held in customs.

When I got upset on the phone, the second to last person I spoke with hung up on me. The tracking number is **. This box has been sitting in Madrid for about a week now, which means that the expedited fee that my parents paid was wasted. No one can tell me anything beyond yet another document or piece of information that customs needs, like "Oh, we need your number," "Oh, we need your school registration," "Oh, we need [insert nonsense]." I'm beyond frustrated and very ** off. Can someone help me?

I contacted UPS for delivery of boxes from FL to UT. The driver showed up later that day, Friday, August 6, 2010 at approximately 4:30 pm. The driver said that I would see my boxes in UT. Delivery date was Friday, August 13, 2010. The boxes were never received. UPS advised that I couldn't file a claim until Tuesday, August 17, 2010. When I phoned UPS, I also complained about the one box I did receive. The box had been ransacked by UPS in Phoenix, AZ. My items were lifted out of the box, replaced with their (UPS) brown paper and resealed. Several items were taken out of this one box.

When UPS was notified of this, I was advised 'security' would contact me. I filed claims on Saturday, September 4, 2010. I had waited because I was told by UPS security that they would file the claims, they didn't. UPS can't locate my boxes. I am continuously made to feel this is my fault, it isn't. UPS lost my boxes.

Yesterday on 08/24/10, I was told by your customer service that the package was in fact found, and there was an attempt to deliver it that afternoon. I explained that there was no notice on my door, and they put me on hold to contact the Packaging Center in Sylmar. I was told I can pick up the packages myself, I said that would be an inconvenience, and gave them my contact number. I was assured that someone would contact me today between 9:00 am - 11:00 am.

After no one contacted me, I followed up today, only to be told that an investigation was already held, and local UPS drivers came by on 08/23/10 to follow up on the report which is true. They seemed very rushed even though I wanted to explain my concerns, and had me sign documentation that I did not receive the packages which conflicts with the information above! Customer Service told me that they would have the Packaging Center in Sylmar contact me within the hour. I received a call for a Richard, of which I said, wrong number, and called back to UPS customer service after an hour since no one had called. I was told that someone tried to call, but records shows the recipient's name as a Richard which is another error in question. Customer Service apologized and said they would make the attempt again with my correct name.

The Packaging Center in Sylmar finally contacted me today, and told me that again I was misinformed yesterday, they do not have my package, and that I need to file a police report to close the case! I do not feel the packages were ever delivered. There has been no statement provided from the driver with regards to how he got 2 large packages of that size to the specific location noted (front door), and there is no realistic possibility for them (or anyone else who may have stolen the packages) to have done so without disturbing the flower beds which were blocking my front door. My truck was also parked directly in front of the door which would have made any maneuverability difficult for anyone to manage packages of that size.

So due to all the inconstant information I have been given, and the fact the driver did not give me the option to sign a release notification allowing them to leave these packages on my doorstep at a later date, I am led to believe that the driver or the Sylmar Packaging Center is responsible for the loss (or theft) of my packages.

Therefore, I do not feel comfortable filing a police report stating that I received the packages but they were stolen, because there has been no proof provided to me that they were delivered, and they have still not been received.

I will have to continue this investigation further with the authorities to find out my options. Your assistance would be greatly appreciated.

Delivery today only one package. Packing info clearly says total packages two. Only one was delivered. Where is the other package? Shipped from Moore Medical. carton # 000012099211001. Did not receive complete order.

I called to ask about it and the local UPS clerk, although helpful said all he could do was wait until Monday to see if they could find it.

It is now Monday, he has taken the day off, his boss is scrambling to help me and my box sits in a building less than five miles from it's destination. Of course, the explanation is that it might have fallen into a "black hole" and that there might not be anything anyone can do. I will arrive this evening in Phoenix, but unfortunately, it will be too late. I will go to this facility in the morning, but I think my appearance will not help the problem.

I will be putting on a business presentation and will be without my literature to support my presentation. This is very disappointing. My next issue will be trying to get a credit back for the lost shipment.

On July 16, our dear mother passed away leaving behind four children and years of memories. 2 weeks after our mother's funeral, my sister Gail **** flew back to PA to gather articles from the home we all grew up in. After meticulously wrapping each article, she shipped 6 cartons back to Florida from Shamokin, Pa. over Postage Plus, UPS store on August 10. Delighted at the speed of service, we were thrilled to hear the boxes arrived on August 12. I can only imagine my sister's horror to open the first carton and find everything smashed beyond recognition. Then the 2nd, 3rd, 4th and 5th all smashed. The 6th carton did not arrive till later that evening.

Hoping against hope we prayed maybe one carton would be salvaged but only to receive more of the same. As if it wasn't hard enough to lose our mother, now we lose the visible attachments that remind us of the home we grew up in and the memories of our childhood. How can this happen? Not just one carton but everything? No amount of insurance could replace the value of those cartons. Although this is added grief to our loss, we will cling to the mental images, memories carved in our hearts forever. An appointment was scheduled today for an inspector to come to see the damaged cartons. He never showed. I hope that someone gets there soon as my sister cannot bear to look at the content of ruble staring her in the face!

If everything goes well, I receive my package around 6 - 6:30 PM in the evening, which leaves absolutely no time to maneuver if something goes wrong. And when things go wrong, they are impossible to handle. Here is my situation, I was leaving on a month long vacation to India and had rented a pretty costly lens. I planned it such a way that I get it 2 days prior. Now Friday comes (day they were supposed to be delivered). I had other errands to attend and didn't come home until 6. The UPS website stated that they had left the package with my leasing office (since it needed signature). Now this is a common practice. On Saturday, my leasing office says they don't have my package.

After an hour of checking, we figured out (me and my apartment manager) that the new UPS man had left a wrong package (an address 10 miles away) in place of mine. I called UPS and they casually say an investigation has to be initiated by the shipper (who don't operate on weekends). After some pleading, angry words and escalation, they told me someone will call me before 10 AM on Monday.

Now Monday comes (I'm leaving on Tuesday, 5 AM), I waited till 12 PM and still no call. I called them, and again, somebody says the shipper has to initiate an investigation. Again, the whole cycle and the specialist told me the package will be delivered that day.

I rushed home by 5 PM, checked my leasing office and no package. Again, I called UPS and they told me they couldn't leave my package because it needs a signature. I asked them if I can pick it up somewhere. He said, "Let me check if you have that option available to you." Then he came back and said someone will call me and let me know when I can pick it up. It's been 2 hours now, still no call. And the most disturbing part is if they had given me the phone number to the local UPS center (where they hold the packages), this whole problem will be solved. They seem to have no respect or remorse for their mistake. But they say a million sorry. UPS has been the worst service I have ever used. I hope to God and wish Amazon and my rental company uses FedEx.

I paid over $120 for a designer mobile. I paid extra $17.75 to get it here faster. Now, the tracking number on my item says it's been delivered and signed for by a person I don't know and nothing like my name! I want my phone. What's wrong with UPS services? I will be calling first thing on Monday.

I shipped 2 crates with $5,000.00 worth of Training Materials to Address in Baton Rouge. THe receiving Clerk inadvertently signed for 2 crates, but actually only received 1 of 2 crates. UPS has not made any effort to locate my missing crate.

and the tracking numbers for the first consignment is **. The tracking number for the second one is **.

The whole package was packed by UPS and promised to be delivered. But then, I faced a lot of problems and after calling several times, got no favorable reply from a reputed company like UPS. I have the receipts but wouldn't want to approach the consumer court because you company is also governed by Indian laws as it has business in India. But I would like to get a complaint lodged and action taken against the same. I also want a penalty which can be decided by you as I have suffered unnecessarily.

Please help me. I have had an extreme problem with UPS and hope you can help me. I have made hundreds of phone calls to them and got no answers and just a "pass-the-buck" runaround. My situation is explained below. Please try to help me, as you might be my last resort. Thank you!

My brand-new 19th Century Scherzer, 10-string guitar with cutaway (reproduction by UK builder Gary Southwell) disappeared on 22 June while en route to be delivered to my home by UPS. It was last seen in an arrival scan at the Secaucus, NJ UPS station hub. Then it just disappeared without a trace! Through the supreme incompetency of UPS either it has been lost or stolen. I am offering a substantial reward for information leading to its recovery. It is a unique guitar, with two necks (the second for 4 sub-bass strings), and is most unique in that it is the only Scherzer with a cutaway. I thank you sincerely for any assistance.

This will highly impact my work as a performer, scholar, and researcher of 19th Century classical guitar music. I have waited three full years for the guitar builder to complete this instrument. Gary Southwell is one of the few historical guitar builder even capable to construct such an instrument. I have prepaid him the price as that of an economy automobile! I will experience great economic loss if this instrument is not found by UPS as I am to perform in many concerts on it and I will also experience great economic loss if I have to wait another several years for the builder to construct another. It's a priceless and unique musical instrument. Please help! Thank you very much.

Why can't I get packages delivered to my trailer? The UPS driver insists on delivering my packages to the business on the hwy. The campground and the club are two different businesses and when they deliver to the wrong address it makes it hard to recover the package. The last package sat in their back room for 5 days before I had it traced and found out where it was delivered. I ask the club to redirect them but the package that was left yesterday was also left at the club. Fed X delivers to my front door and has no problem but all shippers do not use Fed X. Its time UPS starts delivering packages to the address on the package not to the easiest place they can find. I am really tired of chasing after packages that you have delivered to the wrong address.

I was scheduled to receive a package sent through UPS express from Seagate Repair Center. I have been continuously trying to talk to UPS people, but they give lousy answers like "so what can I do if its not tracking" they cut the phone line in idle of conversation also. The package loss will cost me around 8,000 Rupees.

I ordered an item on May 10, 2010. The item was scanned at the Hogdkin's, IL 12:15 am ib 5-12-10. UPS tracking info said on time in transit to be delivered on5-12-10. I called the shipper. They contacted UPS and started a tracer on the item. It is now 5-17-2010, and a $300+ item is still lost. It is my kid's birthday gift that he could not open on his birthday, 5-15-10.

I ordered another item the same day from the same shipper, and they sent it USPS and it arrived 05-12-10. Hodgkin's is 121 miles from my house. How can you lose a package? I think it was probably stolen by an employee. I will never ever use UPS again. UPS tells me it could take 8 days, and then, the shipper will send out a replacement.

Placed an order through an online retailer on 5/11/2010. Paid about $40 for next day delivery. Package was due for delivery on 5/13/2010. UPS reported delay due to mechanical problems and delivery rescheduled for 5/14/2010. Contacted UPS on 5/14/2010 at 2:00 pm Central to inform package had not yet been delivered and request they contact the driver to expedite the delivery. We are scheduled to catch a flight to Europe and need to depart by 3:30 pm which leaves 1.5 hours left in which to receive the package that must go with us. All this was explained to UPS. Agent informed me that they do not have the means to contact the driver.

I know this is false. As an IT professional who manages the communications and RF infrastructure for our shipping department as well as the UPS WorldShip software on the computer, I have witnessed the UPS driver arrive at our dock on many occasions and know they have GPS, Mobile Communications and RF technology, so UPS know exactly where their drivers are at all times and I have seen them talking with their dispatch and central offices many times. When I informed the UPS agent that he was giving me incorrect information, he simply stated again that he could not contact the driver. I instructed him to then put someone on the phone who could. He said he'd put me on with his supervisor. He put me on hold and after waiting for 5 minutes, they hung up on me. I do not have time to waste calling them back as I have a plane to catch, that will be departing without the package I needed to take with me.

The package contains vitamins for my ailing mother-in-law who is currently in ICU in a hospital in Romania. I paid over $40 for next day service that I did not receive and now the vitamins will be sitting on my doorstep for the next 3 weeks until I get back, or sent back to the retailer due to 3 failed delivery attempts neither of which will do my mother-in-law any good as her health continues to deteriorate. Not to mention the further expense and delay that will result in having to ship them to Romania and go through customs.

UPS shows it delivered a package to my door on 4/23 at 7:11 p.m. I never got the package. I arrived home that night no later than 7:20 and there was no package. That means either: 1) Someone managed to steal the package within minutes of delivery, which means they were probably following the truck; or 2) The driver is lying and kept the package himself.

It was jewelry which was probably obvious from the size and return address. Now the jewelry is no longer available so even though I'll probably get a refund, I won't get the ring and bracelet I wanted. My biggest complaint about UPS is that they leave the packages in full view of anyone driving by. I have a porch with shrubs in front so why don't the drivers have the sense to hide the package behind the shrubs so it's out of view from the street? This should be part of their training. Surprisingly, I've never had a package stolen before and I order often. I think UPS should have to reimburse the company I ordered from because this is clearly their fault.

Due to the UPS day-time shipment, I wasn't able to receive my package. What am I supposed to do? Take a day off work for a package that could be delivered a few hours later? Or how 'bout UPS gets a better website so I can actually figure out where I can at least go pick the darn thing up from myself! I called the 1-800 number only to get no information whatsoever! Then I used their UPS website, tried to track down a store in my general area to pick it up myself. Just my luck, the man answering the phone was completely rude to me. Me, a customer, hello?!

He quickly gave me a 1-800 number & hung up before I could tell him I tried that one already (and this was after he yelled at me for not knowing that a UPS store is not the place one would pick up their packages). Needless to say, from my own personal experience & from what I've read of the other comments, this is not a reputable company. Clearly, all they hire are fat, rude slobs who sit behind counters & yell at their customers and that being besides my original point that the website & phone numbers given are completely useless. If a young person can't figure out a website in this day n' age, you know you've got a problem! Presently I'm at a standstill as to the whereabouts of my package or where the ** I could pick it up even if I knew where it was! So obviously, given the amount of ** these people have put me through, I'll need not be using them anymore!

On the following Monday there was absolutely no tracking on their Iship tracking software. On that Tuesday, the buyer called telling me that they never attempted delivery on Monday and the package was missing. After a 10 day investigation the package is considered missing, and now I am out a Silver Bar valued at over $1800. Regarding Insurance, no, there was not insurance.

I spoke with the UPS Store Owner and insurance was over $50, and when I asked what the chances of them breaking a silver bar, he chuckled and told me they had a 99% delivery satisfaction. I am now out over $1800 and they are so gracious to offer me $100. It seems odd, I paid 20 plus dollars to ship an item with UPS, but when you read their small print, it says they are not responsible for delivery. I ask, "Then what are they responsible for? " UPS has lost a loyal customer, and I will tell everyone I know plus some of how willing they were to either lose or steal part of my mother's estate. From my narrow legal perspective, UPS had a duty to act (ship my item), they breached the duty (lost my silver bar), and the breach caused me damages (nearly $2000). I think there are enough cases out there that a class action lawsuit should be examined.

I sent my US passport to the Chinese Visa Office in Houston TX by second day air to get a visa for my new job in China. Enclosed in the package was a return 2nd day air envelope to have my passport returned after getting my Chinese Visa approved. The package arrived in Houston without a problem. The package was then sent back to me in the prepaid 2nd day air envelope (which I paid for) on Feb 23 with my passport and travel documents so I could move to China and start my new career.

I followed the package online via the UPS tracking system. I immediately noticed that the 2nd day envelope was traveling by truck heading north towards Nebraska, not by air. I have already booked my airline trip to China and these documents need to be in my hands. The plane leaves on March 2, 2010 from Nebraska, so I had plenty of time to receive my envelope. But traveling by truck could be a problem. The real problem was apparent to me when I saw no departure scan from Omaha on Feb 25.

Then on Feb 26, I still saw no departure scan from Omaha. I initiated a trace to find my envelope. That envelope is still missing. I have not received my travel documents and I have missed my airplane for my new job. The $300 I insured this package for will not compensate me for a lost job, getting all documents replaced, the delays in getting to work. I am now unemployed waiting for UPS to find my documents, in the hope that I still have this new job.

On January 27 and 28, 2010, I placed 2 orders with Lewis Equipment located in the U.S. I paid to have these packages expedited and an email was sent by UPS advising me that my packages would be delivered on February 3rd. However, I got a message that the date had been rescheduled and that I need to "Contact UPS for additional information". On Feb 4th, I contacted UPS and was advised that HST was owing on both packages and it needed to be paid as it was to be passed over to Purolator for delivery. I took care of the charges for both packages and was advised that the COD tag would be lifted and Prurolator would commence with delivering my packages.

A few days went by with no packages being delivered and I was asked to contact UPS regarding another order from a different shipper. I had to pay a HST on that package and then I referenced the two packages that I paid HST for on Feb 4th. I was advised that no action was taken and the person who I spoke with told me they would have these items cleared and request delivery. The days that followed showed that when I checked the status with the UPS tracking system, I kept getting messages that the dates for delivery had changed or that because I lived in a "remote" area, deliveries would not be made daily. I later learned that the Purolator company did not deliver to my area and I advised UPS to have the Purolator refer it to Canada Post as they deliver to my area daily.

On Feb 12th, I finally received one package and assumed I was going to receive both. I contacted UPS on Feb 12th and 15th and was advised that the COD tag was not lifted on the second package and it was going to be passed over to Canada Post for delivery. I requested the Canada Post tracking number, I was unable to obtain it and was advised that I would be contacted as soon as it's provided by Canada Post. I checked the UPS tracking system and it indicated that the package would be delivered on Feb 19th. Today, at 11:00 AM, I received a telephone call from Connie at UPS warehouse in Montreal and I advised that the package was in Moncton. I needed this package last weekend, as our family is hosting a 80th birthday party for my father. I rescheduled the party for the 20th and it looks like I am not going to receive this package again this weekend. UPS doesn't know where this package is. They don't know who has it in Moncton. They don't know when, or if I will receive this package.

I am very upset and very disillusioned. I wanted to plan a perfect birthday for my Dad, but looks like UPS has ruined everything. I don't think they are doing enough to rectify my problem. Supervisors should have been involved earlier. It may be too late. I am really ticked off.

I was waiting for a package when I noticed a message saying they could not deliver because no apt # on the box. We live in a house the driver was at a wrong address. when we called customer service and filed a complaint, we received another message saying they would not deliver and we have to pickup the package 20 miles away with two picture ID. They never left anything on the door and before even the first attempt, they wanted us to pickup at the station. All retaliation because we complained. Don't use UPS. Don't accept packages for your neighbors. Make the driver come back and deliver personally, and if they deliver anything to you that is not yours, "keep it." These ** deserve no better.

This is not the first time this has happened. The delivery personnel of UPS are not delivering packages and inconveniencing its customers.

UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2,600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained Styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed.

In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very, very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty, only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it".

UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court. UPS stole a $2,661 handbag.

My husband on 1/7/2010 took my daughter's Christmas presents to UPS because we thought she was going to get to come home and couldn't so we shipped it to her via UPS she has not gotten them as of 1/19/2010. No one seems to know anything. I went to the store and filed a complaint. My husband was only given the receipt where he paid for the shipping charges and nothing else and said she (the female that waited on him) did not ask about insurance.

My daughter lives in VA, her husband left her a week before Thanksgiving. He had not been paying her car payment or house payment, they have taken her car and now they are going to sell her house on the courthouse steps on 1/26/2010. That is the reason she couldn't come home for Christmas, because she has no car.

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered. However, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma. When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved and acted as if problems like this occur everyday.

Next, I attempted to call the Memphis UPS hub. The number was always busy and I mean always. I repeatedly tried to call them over several hours and I was never able to get through. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse. Frankly, I would not trust UPS to deliver a package of used Kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow through that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis UPS hub to get something to the right place at the right time.

I recently had my wedding dress sent back to me from the USA to Canada as I had too much to take back with me. This was sent December 12 2009 it came across the boarder and was scanned on December 08 2009. It arrives in my city on December 09 2009 then a truck had it out for delivery on the same day. I waited all day for it and nothing turned up. Then I called them that evening before the store closed to tell them that I want to come pick it up so not to wait a day longer.

For some reason it disappears and it's lost after that point the truck doesn't have a scan of the package returning. They force me to put a tracer on the package and that gives me even less information only the shipping store gets to know what is going on basically they only communicate between themselves (the stores) on what is going on with my package.

I feel it is stolen since it was not insured and the value was not declared high (if I only knew this could happen in the beginning). UPS has all the gain in this arrangement. What do I do before it's too late? I am out the value of my goods and suffering emotional distress from lack of sleep worrying about this package.

on Dec 2nd I wanted to send a cross to my daughter in Wisc as she was going to court on Dec 7th. I took my box to the UPS store (my other daughter works for UPS so I have a special feeling about it). I told the fella behind the desk (Eric)I needed to get it up to Wisc before Monday. He told me it could get there by Friday. I said great! So I told him to send it the way he suggested. I paid the $11.37. I took my little tracking receipt-checked the computer on Fri-they could not find my number! I went into the UPS store on Sat. They checked on the package-"Bob" who is the owner all of a sudden said, "Oh that is the package that was sent wrong and I changed it (Eric was new and on his first day-at the desk by himself-when I sent the package-I found out). They checked the computer and told me it would arrive on Monday the 7th!

I was so upset-as it needed to get there before Mon! Eric apologized -said "I'm sorry but you got the new guy who was on his first day." I was so upset and "******!" and stated so-loudly! It was so important for me to get this package there before Mon. "Bob" who changed the route of the package-and also made it to be delivered on Mon, Dec 7th.--NEVER called me-I could have paid extra if that was what was needed. I found out he waited until the next day to send out the package. After I said I was ******he told me not to get so upset there was still something he could do. He started to go on the phone then said, "I hate to call those jokers on the phone-as they get upset on a Sat!"(I knew he was bullshitting me)He said, "Ihave an idea why don't you go out and buy another cross, and we can overnight it!" I said "No" as this cross was special (It had been blessed).

tHen he tells Eric, after I let my temper go, "Get the new number for this nice lady". I told him not to patronize me! He then threw up his arms yelling, now I am patronizing you and saying a bunch of other stuff. Eric just sat there looking. Then Eric came from behind the desk,saying "come on lets talk. He was soft spoken, calm, he again apologized and was embarrassed at his bosses response. I am a nurse and also deal with the public. "Bob" the owner,did not treat me as a customer.( I threatened to go to fed -x the next time-the way he treated this delicate situation-which was very important to me.) Eric was very sympathetic, and very professional-whereas his boss "Bob" was unprofessional. Since when do you leave a new person by themselves-the first day. 2)Why didn't Bob call me-I was home! "Bob-said --you know it was the last package of the day (I brought the package in at around 5PM-but because he said it was sent wrong, it was the last package.)"Bob's" behavior could cause you customers!

I was expecting a parcel and was working in the garage at the end of my garden (about 30 metres from the front door) I left a note to this effect on the door .On receiving no reply the driver left and will be making a further attempt tomorrow. Hardly an efficient use of their time or mine.

I was expecting a UPS package for my wife wich i scheduled for 11-10-09 and took off from work that day.I missed my package because the driver never came to my apt.she came to the building delivered 3 packages but for the apts around the elevator she got caught in tape there is a camara in the elevator i can prove it. i checked the camras with my super and we saw what happened,i call ups to let them know that i was at home and they never deliver it to me.supervisor Tina from UPS local called us on 11-11-09 she said that the driver was in the building and made 3 deliveries and she "can not put the blame on the driver neither me,and whatever happened is over just call the shipper to resend your package" because they already returned it. i went to check the camaras and is true the driver delivered 3 packages as i said just to the apts around the elevator on the 3rd and 2nd floor. when she got to the 3rd floor she just opened the elevator door hold it with the handtruck with my package on it went to the apt 3a and then to the 2nd floor went to the lobby and left the building. my wife paid $12.00 original shipping fee plus an extra $4.00 dollars to reschedule the final delivery attend. i call UPS yesterday after revised the recording from the camaras spoke with Daniel who processed i follow to UPS local office and Supervisor Crystal call me telling that they set my package back because it was held for 5 days, when i told her what happened she said exactly the same the driver was in the building and made 3 deliveried just call the Shipper to resend it.

i told her that not the point i get the proof that the driver did not come to my apt. it is in the camaras she just said Sir Have a Nice day and hung up the phone.i call UPS customer service again and this time being so upset i decide to speke with someone in spanish i spoke with Olga she was helpfull and told me that she will send this case to UPS local again and if I dont get satisfied with their service call UPS back. Nobady called me Either yesterday or today during the morning i called UPs customer service again spoke with Alex he said that because my package was delivered to sender my case is closed and he can nnot lie to me saying that someone will call me because in their records shows that they already called me and there is nothing that they can do.

my complaint is again the UPs driver and local UPS supervisor in Brooklyn completly careless and not willing or lacking to resolve my issue. i lost the whole day waiting for the package i paid extra for a services that was not provide neither perform by UPs Driver i want disciplinary action agains the driver and the supervisors and i want a refund

I ordered t-shirts for a basketball camp I am putting on for 5-8 year olds for 5 weekends. These shirts were supposed to be delivered the Wednesday before the first day of camp. the company i used to print them rushed them to me and i got one of the 2 boxes. however, UPS had the 2 boxes on the same tracking number so they thought there was only 1 box and the 2nd got lost. after over a week of looking, they have not been anle to locate the orphaned box (with over 100 shirts - and all the youth sizes - so my little campers do not have their shirts and the camp is almost half way over). what's worse is UPS wont approve the company i used to re-do the order and rush them to me and they wont even respond to my complaints except to send their default response that i must deal with the shipper rather than them. Nothing like NO ACCOUNTABILITY. i just need my shirts so 86 little kindergartner to third graders can get their camp shirts.

I have been waiting for a shipment from Kodak since 8-31-09, On 11-7-09, I contacted Kodak and they inform me that UPS delivered it on 10-14-09 and left it on my porch. I don't believe the driver ever knocked on my door. If he left it on my porch I find that very irresponsible, my porch is in plain sight of the street. I believe the driver just does whatever is quickest and doesn't care about the consumer.

UPS ground service with permission to leave the package was specified. Apparently, UPS takes this as license to drop the box and run even if the door stoop is along a busy avenue. My recipient never saw the package. A trace was requested and instead of telling me that "no signature" is a license to abandon, they went through the motions to make it look like they cared.

The finding was that the recipient acknowledged receipt of the package. I checked with the recipient a second time and found no contact from UPS had occurred. The blatant claim that the package was delivered with a recipient acknowledgement is incredible. Jennifer, on the other end of my follow-up phone call to UPS, explained that was the terminology for that sort of "no signature" ground shipment.

So I have come to the conclusion that UPS offers a gambling man's price for shipping. If you want to take a chance, send it ground, "no signature". Maybe it will get stolen, maybe it won't. In any event, don't waste your time with a claim as it won't amount to a hill of beans.

Forty-five dollars of miscellaneous gifts and ten dollars of shipping wasted on a shipping method that shouldn't be offered if the company assumes no responsibility for delivery placement.

A car 'manual' shifter was won on eBay auction on Oct 5th '09 and the seller, located in N. Carolina, had the part in the hands of UPS by noon that day. The delivery date to the North Central Texas area was scheduled for the 8th of Oct. Just after midnight on the morning of the 8th, the part was scanned in to the Mesquite, TX hub for the final delivery connection. However, UPS in Mesquite scanned the part to go back to Greensboro, N.C.. Expecting delivery on the 8th, I thought UPS was a little behind in deliveries when I did not received it and I would come on Friday, the 9th. When I got home from work, I was surprised that the part was not yet delivered and I viewed the tracking # to discover is was rescheduled for delivery on the 12th but lacked details.

On the 13th, tracking system revealed the part was back in Greensboro, NC. I called UPS Customer Service and they were useless. They said they do not have access to the delivery address information and only the shipper could make any further inquiry or initate a trace. The shipper, eBay seller, was on vacation and the part was headed back to Mesquite, TX anyway with a new promise date of Oct. 19. In the early morning of the 19th, the 'shipper' was contacted by me and he immediately had UPS initate a trace. The part arrived at Mesquite the 19th for the final delivery to me, the 'receiver', but the part went back to Greensboro, NC.

Calling Customer Service again had no effect except for "Sorry Sir". A new promise date was rescheduled for Oct. 23rd and, you guessed it, the incompetent UPS workers scanned the part in on the 22nd at Mesquite, and out again for Greensboro, NC. The UPS system is broke and there is no one there who has the authority or know how to intercede on behalf of the customer. Obviously, having a tracer put on the part had zero effect. I, for one, will not use UPS for any of my shipping needs. They did not even offer to upgrade the method of transportation to get the part to me that is almost 3 weeks overdue for what should have been 3 days travel time.

I am very dissatisfied with UPS., I pay to the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

The errors that UPS do the users need to pay or lose my flight?

UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida my package?

UPS is very rude>> they deliver at odd timings..They have no office in Plano..you have to go 30 miles to pick up..For working people it is impossible to receive delivery in Plano..

1. They dont deliver consitant time they come either 10--9:00 PM 2. They will try to attemt 3 times in a row..with out calling r making an attempt to tell call the receipt 3. They return the package immedietly with out giving a receipt a chance to pick up

When ever there is a UPS delivery..I almost certain all my packages never delivered 100% time they are returned.. I am going to make certain if they use UPS as delivery service..I am not going to buy the product.. Why companies use UPS..we need to have a right to choose our delivery company when we are making the delivery charges..If anyone use UPS for Plano, Texas area I am not going to buy the product from U...Let me pick my delivery.

Their delivery is inept at best and fraudulent at worst. They sign for their own packages and pass it off as 'Proof of Delivery'. We have lost medicines and other highly classified/perishable items because of them. They are to deliver to an office suite instead they deliver to the 'loading dock' that used to be in existence when the building consisted of one hospital instead of multiple physician's offices. The changeover happened more than 4 years ago. They still leave packages there for the stuff to be stolen or spoil!!!

My father-in-law sent my husband three bowling balls total weight 62.5 lbs, which he paid at the time of shipping. I called UPS to place the package on will call, so that I can pick up the package that evening. The package was lost, then I was charged additional charges, and the package was placed back on the truck for another delivery attempt. I now have to call UPS AGAIN for another will call appointment. UPS is about 10 miles from my home. So I have driven approx 40 miles to pick up one package, and charged extra!

I am following the tracking of my new GPS unit I ordered from REI. I paid for UPS next day shipping. I see their is problem with the shipping address. Fine. That not the fault of UPS. REI screwed it up. So, I call UPS to correct the errant shipping address and they refuse! The lady in customer service says that UPS has sent me a "post card" via the US postal service for address correction, and i'm to fill out the address correction. So, my question is........ if you don't have the right shipping address, where are you sending the post card!?

I mailed a package with signature confirmation that they lost. Or one of their employees stole. They are unwilling to reimburse me for the cost of the package or the shipping I paid for it. How can it be possible that something in their care can just be lost and not be liable?

In the afternoon of August 21 I called UPS to hold the package for pick up, after checking online and discovering that there was an error with my address on the package. I was told that I'd receive a call back within the hour and was given the address of the warehouse, where I'd be picking up the package.

About 19:00 I called again, this time I was told it was too late and that I would not be able to receive the package, as it was "too late" for holding the package. After being told several times that there was nothing that could be done, a supervisor arranged for someone to call me from the warehouse, someone named Lydia, who told me to come over between 20:00 and 21:00.

I arrived shortly after 20:00, waited until 20:45 and was told now by the same Lydia that my package was already "on the belt" and it could not be located. Will now have to pay for interest for 1 month on a debt that I was repaying with the item in the package. The urgency was due to an overseas trip the next day. As well as the freight charges for overnight delivery, the hours spent on the phone, gas and wear and tear on the car going back and forth and the aggrevation of being told false statements and not treated with respect!

A good customer shipped a package to us. It was a deposit that UPS lost. Needless to say, our customer is very upset. UPS has not been of any help and kept telling us it could take up to 3 days to resolve. However, they do keep apologizing. Today I was told it could take up to 8 days. I received conflicting stories by every UPS employee I have talked with in the last 3 business days.

I was to receive a package to my address above on July 28,2009. Did not receive it. Called Verizon they said that it had been delivered and signed by someone named Victoria. I do not know of anyone named Victoria. Verizon has my address, UPS delivered it to a residence not known to me or Verizon. I tried to get a contact number for UPS so that I could speak to a person and not the automated services. To no avail did that happen. My concern is that this will happen again and that I will not be able to contact UPS directly about this problem or any that might arise. Thank you

They delivered the package to the wrong address. Luckily, the people lived only a block away and returned it to me five days later unopened. These UPS driver/delivery guys should learn to read because they just decided to drop it off anywhere because of local construction being done on my street. I believe I should receive full compensation because of the calls made and anguish over what my children were going to wear on their feet this winter.

I went on UPS' website to track my package that was delivered from T-Mobile and it stated that the package was delivered on July 3, 2009 and left at the front door. But when I arrived home, there was no package. This is the fourth time that this has occurred to me. My Ab Lounger that I had delivered to me in 2008 went missing for a week and then just appeared in front of my door with no notice that it was found and being delivered. My UTZ chips package was never found and had to be re-shipped to a different address. Everyone in my apartment complex has complained about the service received from UPS, but nothing has been done. The drivers do not leave info notices on the door regarding when a delivery was made or when a re-delivery will occur. I am truly frustrated with UPS and afraid when a vendor ships my items via UPS. The Landover site needs to be investigated for in-house theft because I do believe that this occurs.

I mailed two packages that weighed 43lb and 46lbs. The one that is missing is the drain machine that cost $1074.00. It was sent to Medley, FL from Arlington, TX. But it stopped in Jacksonville, FL and in Jacksonville, it was lost. The package was not insured. One box was delivered, but the other box, the one with the machine in it, was empty. And UPS will not pay for the machine, only $100.00.

I ordered a TV from Home Shopping Network. When returning home, a note was left on the door stating, "TV left in car," but nothing else. I could not find a TV or in what car it was left in. So I was told to call HSN and make a claim. HSN told me I had to order another TV to make a claim. I asked why if we do not know what happened to the first one, but I agreed to do so. I also asked to have a required signature, but they stated that UPS would charge more for this service!

I finally received the second one I ordered due to being home. This was in March. Nothing happened until May when I had a delivery person harass and accuse my wife of stealing. The delivery person made her sign a document stating she did not receive the TV. She called me at work and was very upset. When I returned home, I called customer service and asked to speak with a manager. I explained the situation and told her I was not happy with the driver accusing my wife. Also, I explained to her what had happened. She states they have filed a claim with the police department. I stated why it took so long, but she did not know why.

I was expecting a transit visa from the UK Consulate in Chicago, Illinois. When I got the envelope that they sent me via UPS, it was opened. My passport and my green card were missing. Every other document that I sent to them was in the envelope but these two. Someone, I don't know who took them. They seem not to care about it. I filed claim on June 11/09, the day when I got the envelope. They told me to wait 7 days to do an internal investigation. Nobody contacted me during those days to tell me anything. I called them and they told that they were not going to discuss anything with me only with the UK Consulate because it was a privacy matter. I'm traveling on September 13/09 and I need my documents.

I will like to know if there's anything that I can do. I recently renewed my passport and in the passport, I had two visas, one for Italy and the other for UK, plus I had my green card. I'm going to have to apply again to get it back. There are no consulates in Tampa, Florida so I went to Miami to do it. So I paid $117.00 USD for my passport, $76.00 USD for the Italian visa and $86.00 for UK visa. I have to process everything again, even my green card that is going to cost me $370.00 USD, the passport again for $117.00, Italian visa for $76.00, UK transit visa for $86.00 and I have to go to Miami, FL because I can't do it in Tampa.

I have been so stressed out about all this. I had to do all kinds of stuff to avoid been a victim of identity theft. I called the police they gave me a case number. I went to the Social Security Administration, I went to the Driver Licenses office I called every credit bureau Equifax, Transunion and Experian. I had to take days off in my work to be able to do this. I've been doing everything I can to protect myself and my good name. I would really appreciate any advice that you can give me.

I sent a letter, a two-day delivery from Texas to Illinois. Delivery i by 10am. Three days later, it was still in Texas. Five days later, it was in transit, not delivered. It cost over $12. A single US postage stamp would have been faster. This is the last time I ever UPS anything!

I am waiting for a package for the ups. And, not received my package of I supposedly, did not received any. It's not any phyical damage but, the result of it. I was here, the all day waiting for the package, and I called that have to wait for tomorrow to received my package. The received of the date on 05/28/09. And, it's that their no person to received any package.

In March of this year I ordered the a new cell phone through tmobile that should have arrived on 3/21. I didnt arrive, so tmobile resent another phone, ups again didnt deliver kept giving me all kinds of excuses. then i had tmobile send it in my daughters name and guess what 3rd time was a charm. but it took 3 times. this is ridiculious. the investigation is still going on.

i have spoken to all types of people in their department but they will not get me to the direct department where the drivers initiatly put the packages on the truck. I had one manager tell me that they were interviewing there drivers at the center cause this has been an on going problem with tmobile phones! If [they] know this then why have them there.

now new issue. ordered a new phone for my daughter and I and sent the other one back. Yeah after all of that GUESS WHAT! They delivered the one for my daughter and then did not DELIVER MY PHONE and THE DELIVERY STATUS ON THE PAGE UNDER THE TRACKING NUMBER SAYS MULTIPLE PACKAGES TO BE DELIVER. they have done it again and no answers with no one returning my call. i have asked that security call me, managers and all. now they tell me that i need to speak to tmobile about the status because we put a tracer on it.

NO really they need to find out who is stealing or why so many packages that are coming to one address in less then 6 months are dissappearring. this is ridiculious. hurt and beyond [upset]. during this investigation i have gotten billed for all phones and all this drama.

I had ordered several items on two day shipping. The package shipped out on Monday for delivery on Wednesday. Wednesday came and went no delivery. When I checked the internet tracking, it showed emergency outside of UPS control. Same thing on Thursday. On Friday, I called and was told that it was due to the rain we had been having and "some roads" were impassable. I live on a dirt road, about 130 feet on a dirt road. My minivan had absolutely no trouble navigating the road. Not on Wednesday, Thursday, or Friday. The road didn't wash out, there were no obstructions. It was simply wet. The package wasn't even on the truck to TRY to deliver. I wasn't called to ask if I could come and get it from the hub or meet the driver. Just too bad for you. I will not order anything from any company who uses UPS for delivery.

I ordered sports items from 2 different places this week and had them shipped 2 day UPS to my home. Neither one of them made it to me even though UPS claims to have left them at my door on two separate days. I live in a cul-de-sac and know all of my neighbors, and things that are delivered are always left behind the pillars at my front door, so no one can see from the street. I find it very odd that two separate packages from two separate stores on two different days with return addresses from sporting goods stores both go missing within two days of each other. When I called U.P.S., they wouldn't even contact the local distribution center here to have the driver reached to find out where he left it. I was told to call the shipper and have them make a claim. So now, the day before my childs birthday, the only thing he wanted and is getting, I don't have because of ANOTHER U.P.S. screw up. Sounds too coincidental that this would happen twice in one week! Will never use U.P.S again, as I am sure there is a dishonest driver on this route!! Will go to local U.P.S. and make a huge complaint until I think the driver will be dealt with. U.P.S. could obviously care less that their drivers are stealing merchandise!!!

On April 27, 2009 a UPS driver attempted to deliver a package InfoNotice. The notice said that a second attempt would be made on Tuesday April 28th. There was no attempt Tuesday 4/28 through Friday May 1. I called each day. I was told on Wednesday & Thursday that "the package was locked in a trailer at the center" and a call would be made to the driver regarding this. At NO time did anyone from UPS contact me regarding this situation.

I was finally told by Dana in the trace department with UPS that since there had been no scans on the package it must be lost. She said she would start a trace but I needed to call the shipper (which I did) and have them file a claim (which they say they have done).

How can UPS be notified that they have lost a package and they are OK with that? Please file a complaint for me.

Customer service said "we are really sorry" Ended up canceling a motorcycle trip because I needed the part to fix the bike.

United Parcel Service does not care about customer service. I live 2 miles from the UPS center and it is 6:12 PM and I still do not have a package delivered. I called UPS and they did not want to here my complaint.

We have had multiple packages fail delivery and lies from UPS agants and drivers with respect to why the packages are not delivered. Today an expensive package was noted on the web site to have been undelivered because the place was closed. We intentionally had it sent to my son's place of employment because of the multiple failures at his residence. Now today they indicated the place was closed - it was the Palo Alto Daily News, and it was open, and there were many people there, and they have a door and a door bell.

If I could shut them down'and revoke their license I surely would. Incompetent and dishonest both.

I had a package that was to arrive may 13 I checked the Tracking and it said received in transit. When I called the person said it would be delivered on the 16th. I can understand one day, But from the 13th to the16th what is going on with them? I feel they are getting paid, Why don`t they do their job?

My calls to customer service placed me on hold for 10 minutes until I hung up. (which is what they wanted) I spoke to a supervisor named Anthony who asked me if I was home all day and asked me if the bell worked. He also said he would send his driver back, and he didn't. He did not once apologize for any inconvenince knowing this is the second time this happened. There is no customer service in this company. I did not have a choice in selecting this carrier. In the future I will not be selecting UPS as my carrier.

On April 29 2009 I was waiting all day at home for my packages to arrive from UPS and it never came so I assumed it was delayed. On May 2 I went to my tracking info to find that UPS claimed to have delivered my package to my porch on April 29 2009. I find this hard to believe when I was home all day and never noticed two 50 pound boxes on my doorstep. Now I am missing over $300 of merchandise that I need for my business. Either they were not delivered or they were put on the wrong doorstep!

I ordered a monitor from eBay which was delivered through UPS. Unfortunately, the package never reached me, but did reach a complete stranger. The UPS driver allowed some complete stranger to sign for my package which was addressed to me. The stranger has not relation to myself or a neighbor, but was able to sign for it anyways. Not only did I lose out on a package, but I still have no refund for the lost package, because UPS does not hold itself accountable.

I lost $152.00 for the monitor, but now the monitor is no longer selling at that price, but for $269.99 and I can not buy it. I have not received any refund for my monitor. Time wasted and spent using computers at libraries and Cyber Cafes to get work done, due to no monitor.

4. It is not the first time that is happening to me with UPS.

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs; thus the need for delivery to the residence. The representative advised she would send a request to the local office because the order was scheduled for returned to shipper.

As advised by the representative I spoke with on the 800 number, someone from the local office called me and advised there was some kind of mix-up with the address and the order had been inadvertently been placed on hold. The local representative offered to put it out for delivery to my residence for 3/19/09; however, I was not certain anyone would be available at the residence on that date, so I requested delivery for 3/23/09. The representative then advised she would put the order in for delivery on 3/20/09 and, if delivery was not possible on the 20th, another attempt would be made on 3/23/09. Indeed a second attempt was made on 3/20/09, but, again, no one was at the residence. To ensure the third attempt would not be missed, I personally stayed at the residence ALL morning. I made arrangements to have someone relieve me when the packages had not arrived by noon as I had already called in to my job and advised I would arrive later that afternoon.

I have attempted to resolve this situation on the local level; however, I have been advised that the local manager will not approve the shipping refund because the order was placed on hold. As I indicated previously, I DID NOT request a hold. I specifically needed delivery to the residence due to the size and weight of the order. I would appreciate any assistance possible as I paid over $150.00 for shipping and, had the delivery attempt been made on 3/23/09, none of this would have been an issue. This is NOT my error and I refuse to endure the financial loss due to UPS negligence.

My place of work has used UPS for years and we recently realized that we've been paying for packages that aren't delivered on time. On their invoices, they don't state when the package was delivered only when it went out. We've had important docs and checks lost several times and they seem to not care. Something else they don't tell you is you have 15 days from date of delivery to dispute items not delivered on time. Track all the packages on your recent bill and see if they were delivered on time, most likely most of them weren't.

They charged late fees for invoices we didn't pay while trying to resolve the issue. We kept getting told a representative would call us to resolve the matter and we never received a call.

UPS claimed to be delivery my 12 lb box on 3/06/09 I even rec'd a call from the person over the drivers. He said the package is coming the driver is just running late. Today it is 4/2/09 that package never came. They will only communicate with the sender after a tracer has been put out on the missing package. They investigated...not sure what that means. Glad the sender had the insured. It was an expensive gift for my son's Birthday. I was very upset and I truly feel the driver stole it, but that's my assumption.

It went missing!

UPS does not deliver to po boxes. UPS accepts packages from shippers to po boxes. UPS does not return the package to the shipper, but randomly finds a name the same as on the package and address corrects the package then ships to that address regardless of whether it is a correct address or not. I have had packages disappear and UPS only traces by tracking number. I fortunately found one tracking number and the package was left at a door of an address I lived at 7 years ago.

UPS allows anyone at any address to sign for a package and or just randomly leaves the package at a door. This is mishandling of mail was determined to be delivered to a po box only. This practice encourages loss and theft. My daughter had the same thing happen to her. I am reading of other people with similar problems. The point is I determined a po box. If UPS does not deliver to po boxes and they aren't 100% sure the address they associate my po box to then either let me know I have an undeliverable package and need to pick up or send the package back.

Loss of packages I am still trying to find. Loss of funds due to a misdirected package by name association has occurred.

I made a recent purchase on eBay and sent payment in the form of a MoneyGram money order via USPS first class mail. The money order was sent with a note to the seller in a small, letter-sized postage-paid envelope that I purchased at the post office which had both the address (which was a post office box) and my return address clearly printed on it. I dropped the envelope into an outgoing mail slot inside the post office.

After two weeks, the seller claims that they still have not received the payment and the money order issuer confirms that the money order has not been processed. They have contacted their local postmaster, who claims that no mail was returned from the post office box. I double-checked the address and the seller confirmed it was correct. When I contacted my local post office where I had mailed the envelope from, their only suggestion was that I purchase a postal money next time, since their money order refund fee is cheaper than MoneyGram's fee. Is that really the issue?

Once I dropped that envelope into that slot, non-postal employees would not have had access to it. And postal employees are the only ones who would have had access to the envelope up until the point where it was placed into the post office box, where it obviously never got to. So now I will likely receive negative feedback on eBay and I will have to spend $15 more (which will have to be mailed to MoneyGram via USPS in the form of a money order, since I don't have a checking account or credit card) in order to get a refund. I'm not very happy about that, since that's the very thing that got me into this mess in the first place. And USPS has no responsibility for losing my mail, simply because I didn't pay extra to insure it. I think that's pretty sorry that they can get by with that.

$31.64 money order lost Probable negative feedback on eBay gained

i had purchased an item from ebay. i wondered why i had'nt received item because i waited long enough for item to be delivered so i got the tracking number. it said item had been delivered. so i call the ups number to find out where it was. it said item was left outside my door so oviously someone stole it. i was'nt home when package was dropped in front of my door and i live in apartments that are not very safe. driver should never have left package outside my door. i work hard for my money. the package was to be a gift for my son. i'm very upset because other items shipped ups have probably been stolen also

i work for minimun wage. this item was about 40.00 dollars but i have to work a long time to earn 40.00

I ordered some electronic products from B&H website and asked for 2nd day air delivery. My packages were supposed to arrive on 2/12/2009 between 9am to 7pm. Thus,I kept waiting all day for the packages. I kept tracking from telephone with UPS agents. They assured me that the packages would arrive today. I even leave my phone number to one of their agent so that she could text the driver. I kept waiting in the house. No one came to the door and I didn't find any notice about coming again the next day.

At about 7:40pm, I called an agent again and found that THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE at 6:26pm. Obviously, someone is lying. I paid for the service but can't get my packages on time even I have been waiting for one whole day and can't not go to work. After that, I will still have to wait another day for dilivery.

Don't receive the service I paid for. Two days' delay of work. I have to cancel my trip to las vegas 2/13/2009.

My package tracking number: 1Z E6W 311 35 7003 453 6. I ordered some electronic products from B&H website and asked for 2nd day air delivery. My packages were supposed to arrive on 2/12/2009 between 9am to 7pm. Thus,I kept waiting all day for the packages. I kept tracking from telephone with UPS agents. They assured me that the packages would arrive today. I even leave my phone number to one of their agent so that she could text the driver.

I kept waiting in the house. No one came to the door and I didn't find any notice about coming again the next day. At about 7:40pm, I called an agent again and found that THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE at 6:26pm. Obviously, someone is lying. I paid for the service but can't get my packages on time even I have been waiting for one whole day and can't not go to work. After that, I will still have to wait another day for dilivery.

Don't receive the service I paid for. Two days' delay of work. I have to cancel my trip to las vegas 2/13/2009.

I ordered an Sewing Machine from HSN, When I made the order they said it would arrive around 2/7/09. I was not expecting it until then. The 7th came and I decided to check UPS tracking. Come to find out they said they delivered it to my front door on 2/3/09. There was no package at my front door on 2/3/09. I was at work, so I could not sign for this. They did not leave a note to tell me to come and pick up. I can't not believe they would leave an item that was worth over a Thousand dollars at someone's front door, when no ones home. They should have never have left that.

Now I'm out the machine, if they really left, which I have my doubts becuase my neigbors never saw the UPS truck. HSN is working with me on the lost. Bottom line UPS should have never left the package if I was not there. They should have left me a note and I would have gone and picked it up, to late now, don't know where it is, maybe they delivered it to a different house, I'll never know. I tried to call them and they said to call the shipper.

I'm out a sewing machine worth over a Thousand dollars. HSN has refunded me, but they were not able to reorder me the same item. I planned on using this item for extra income, now that's not going to happen. I don't know if I'll ever be able to replace the special price and free shipping that I had on my original order. Currently they have no machines to even replace the one I had ordered. UPS don't seem to care. I'm very upset with the whole thing.

Christmas eve 2008 ups driver lied about me signing for 2 packages that i did not recieve. Ups only refunded me for 1 and i have to take them to small claims for the other

loss of $182.51 and ruined my Christmas

ordered bass guitar cabinet, weighing 74 lbs, shipped from alabama, to greensboro nc, ups hub, arrived 01/28/09, scan in 5;30pm and scanned unloaded at 7:30pm.due delivery, jan 29th to next town about 25 miles. when not delivered, emailed at around 6:30pm that day, got email back package not found, file a claim, so i did. emailed back the next day the 30th, claim accepted. since then have talked to cust service, sent emails, received emails, nothing except wait til the 10th of feb, will settle claim after that.

called the last location in greensboro it was unloaded at feb 3rd, talked to a manager there, said he would personally look for my package there because 74 lbs wouldnt be lost that easy, and he would ck winston location and call me right back. took my nmae and number waited rest of the day no call back, or no call today, except from a rep named Bambi asking if i had a problem with the delivery 29th, like she didnt know what had happened, said shed ck into this matter and hung up.

so i feel like this a game to them. now i cant get my money refunded from the shipper til case settles with them, cant get the cabinet i need for my music so what can you do, accept complain about his kind of service thanks

On 12/18/08 we paid $34.72 to send Christmas presents to Bellevue, WA via 3-day mail. The packages arrived 12/31. By that stage I was working overseas and did not learn of the problem until 1/16/09, at which time I reported it to UPS. The local supervisor, Mr. Hughes at the store from which we had sent the package, said he would file the complaint but called my attention to item #13 on the back of the receipt, which reads as follows: 13. Filing a UPS Guaranteed Service Refund (GSR) request. In the event of a service failure You must contact Us at the location that shipped the parcel within UPS's 15 calendar day notification period. I would note that a) UPS represents its tracking service as an appealing option, not something required of the customer in order to receive the service: you 'can' track your package at this number, they say, and b)nothing in the phrasing of item 13 makes clear to the customer WHEN the notification period begins.

I was reasonable, I believe, in thinking that it might be begin from the date on which I learned that UPS had not delivered the promised service. I do not expect restitution to result from your involvement, but it does seem to me that UPS should be obligated to clarify the terms of its service. No one except a person with copious free time would rely on UPS to send holiday packages if those terms were properly understood.

Christmas presents arrived 10 days late, by which time not all those they were sent to were still at the address.

I paid for and expected to receive a shipment from Vitacost on 1-22-09. I waited and when I did not receive the merchandise within a reasonable number of working days, I called and talked with a UPS agent who informed me that I would have to travel all the way across Dallas to retrieve my package. Seems that the problem was that instead of turning to the north on Valleydale in Dallas, Tx. the UPS people turned south and for the life of them did not know where they were going.... Obviously when the address number gets larger, i.e. 11316 Valleydale, instead of smaller, then as an astute UPS deliverer, you go north to deliver the package! But no! The package went undelivered!
They must have been in a hurry and my little package was not important to them!!!

And now I have to travel quite a distance to retrieve my package which UPS says they cannot redeliver, even though, they ignorantly did not know where in the heck they were going!!! All I can say is... get a Mapsco! I know because I am a Realtor! And it is my business to know where I am going!!! Too bad the UPS does not!!! Thank you,

I needed and expected the merchandise within the allowed time! After worrying and trying to contact UPS, I finally contacted someone and they said I would have to go all the way across Dallas to pick it up myself... even though I had paid for the shipping and expected an expediant delivery! I am just amazed at the incompetence of UPS! I am a busy Realtor and use the internet to order and receive items because I do not have the time to go and pick up merchandise that I have ALREADY PAID for delivery! SHAME on UPS!

Package should have been delivered overnight. It wasn't. UPS claims that Newark had bad weather, when I told the clerk that I was less than 5 miles and that was impossible the story changed to Kentucky. I asked for the airport that supposedly had bad weather, told it was Louisville, Louisville, KY DID NOT close their aiports last night 01/26 or this morning 01/27. The truth is that this is the third time we have been SCREWED by UPS. Since DHL went under their service has gotten really bad. As I spoke to the customer service rep I opened a FED-EX account. Horrible service. No phone calls, nothig to indicate that the package would not be delivered on time, instead I find out after 4pm that the tracking on their website is WRONG.

They delivered a package to my home and left it in front of my door. I live in an apartment building with 7 apartments on each floor 3 flights. Who does that? I've had this problem before with UPS enough is enough. I dont know where the package is at this time. What legal action can I take if any?

I called the company they no longer have the product.

I have had the last three packages delivered to my front gate. I live 3/4's of a mile back in the woods, I can not see my front gate or my second gat to my home. I have not authorized any package to be left tied to my front gate. I am disabled an do not go out of my house very often so the package my hang there for days. It can be stolen if the wrong people go by my front gate and I not know that it is there. This last package says to leave the package on my front door. I didn't request that but my front gate is not my front door.

I have a black topped rd all the way to my house so there is no reason for the driver not to come down my road. I'm not sure why they are not comining to my door because they use to come down my road all the time when it wasn't paved. All the other carriers deliver to my house and even the postal deliver large packages to my door when they won't fit in my mail box. If something is stolen I will not be charged with it when the package is tied to my front gate, My neighbor delivered this one to me and has seen mine and his packages tied to the front gate. I have told the drivers that I am home most of the time and if they don't want to go down to my neighbor's house that I would sign for their's because their road is not paved. I have witnessnes that have seen the packages tied to my front gate, so if something is stolen I will not be responsable for it. Even if your driver says he delivered it to my front door. packages are stolen all of the time in rural areas which drive up the cost for everybody.

There has been none as yet but the next time there might be if this is not stopped. It has been luck that there hasn't been more packages stolen when the driver ties them to the front gate for anyone to drive by and take it and the driver stated he delivered the package to the front door. Your drivers need to stop taking short cuts at the customer and company's expense because he or she doesn't want to take the time to deliever a package to the front door of the residence.

Item was sent out on Dec.18th for 2nd day delivery and finally I went to tracking on computer and it said that they attempted 2 times in 1 day to deliver the item and that I had moved. Number one why come back twice if I HAD moved which I never had. I have been here for 12 years and had stayed at home all day for 2 days waiting for the d3livery. Finally I called the local UPS and some lady told me she just did not have time to help me and would call me back within a half hour or 45 minutes,

no return call. I called back and got a nice man that said he thought he knew where the package might be and would call right back which he did. He had retreived the package from being sent back to the sender area. it was a Christmas gift and this happened on Dec.24th around 9 o'clock p.m. I think they need to do some serious rehiring or something to reorganize the company.

This is the 2nd bad experience I have had with UPS. It seems that it does no good to complain and I have lost money on the other bad experience. They code things in that are wrong and then the sender only knows what the readout says and then you seem like the liar. Help me not to have to ever depend on or use them again.

I ordered a package online. Unfortunately the online merchant only offered UPS to ship the product. The package was supposed to be delivered 12/31/08. Instead of it being delivered to my home address, the package was scanned and delivered to an address in a different part of the state. I live in NYC, NY. The package was delivered to Bronx, NY. After I called about my package.

I was lied to numerous times by UPS supervisors and telephone representatives about the location and delivery of my package. I was then given a delivery of 1/2/09. I tracked the package from 10am-730pm, made numerous phone calls and still never received my package. It's disgusting and disappointing. I know have to wait the weekend to receive my package and I doubt it will arrive.

Still haven't received package but am scared that it will be damaged.

I had inventory for my business set to be delivered 12/22. Storm hits. No delivery. 12/24, UPS tracking says adverse weather, package will resume movement when weather permits. Ok, I can understand that. Fed ex however opens on xmas for folks to pick up their packages. I call UPS every day from 12/22 until today 12/31 and no one, not one person can tell me where the package is, other then in Portland, and NO I CANT pick it up. Friday, weather clears, post office is delivering to my house. No sign of UPS. Find out, they didnt deliver 12/26, why catch up?

Weekend, 12/27 and 28th, why not use those days to catch up? Nope, no deliveries. More phone calls, more emails, more trips to the depot. Nothing, not one person at UPS can help me. Everyone says sorry, cant help. I am losing customers and orders and refunding money. 12/28, 12/29, 12/30, receive UPS deliveries each of these days, but not my late packages, these are other packages that are not late. More calls, emails, etc, no one can give me one ounce of info, nor a phone number to anyone in Portland, they claim they are not even allowed to call the local depot.

More calls to UPS in Atlanta customer relations. All boxes will be delivered by 1/2. Here it is 7pm 12/31 and no boxes. UPS.com tracking is worthless as they are not updating it evidenced by a box i was to get delivered 12/23 which showed up yesterday and the tracking info never updated to reflect the new delivery time. Bottom line, they are delivering new stuff in front of 10 day late boxes and no one wants to lift a finger to help me pick up my boxes. I need help.

Refunding orders, losing customers.

Based on UPS'internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be deliverd until 01/02/09, based on the sate it was picked up form shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I now have to replace tems for the child to take on their travels before mid-night on new years eve, sue to their faulty systems and information.

Based on UPS'internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be deliverd until 01/02/09, based on the sate it was picked up form shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I now have to replace tems for the child to take on their travels before mid-night on new years eve, sue to their faulty systems and information.

Based on UPS'internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be deliverd until 01/02/09, based on the sate it was picked up form shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

fergot to ship it, and the day after they shipped it on the wrong carrier...well that is not my fault and100% the Fault of Ups...I called the store from wich i shipped cause i want a rembursment she told me call the 1-800 # then hung up on me...They have no intentions on reembursment...to charge people for a service and not able to provide it is there no law agains that???

I ordered birthday gifts for my children on 12/18. I used 3 Day Select delivery, which should have arrived on 12/24. This package was travelling from the Seattle area to Bremerton, which is about an hour and a half drive. It was shipped by the company on 12/19. As of today, 12/30, it is still listed as "Exception" due to weather. The streets have been clear for 4 days now. I have called "customer service" 3 times, and my husband has called once. We called them the first time to see if they could hold the package so we could pick it up ourselves. They told us it was completely inaccessible in a storage trailer, so no, we could not pick it up. Then, I asked when to expect delivery. They told me it would be delivered on 12/29. That day has come and gone with no delivery.

I will NEVER EVER EVER use UPS again. EVER EVER EVER.

My mom also paid $128 to have a package sent next day air from Detroit on 12/23, but that package hasn't arrived yet either. Is it fair to charge someone $128 when you know you can't make the guarantee? I'll bet they smiled at her, looked her in the eye, lied to her, and took her money, knowing full well they were covered by their "no guarantees during holidays" clause.

I would advise anyone to not use UPS. Use Fedex instead. The packages I sent Fedex managed to get to my mom by Christmas, and the weather in Detroit was no better than it was here. So explain that one, UPS.

I ordered products online for Christmas gifts in early December. Estimated arrival time for sevaral items was slated for around December 15-18 at the latest. Several packages were sent to the UPS center in Redmond, where they were loaded into a trailer on the property, never to be seen again. Several gifts were put into "storage" on December 18th, and even though I drove to the Redmond center, I was not given the option to pick up my packages. Because it had been snowing, UPS claimed it wasn't possible to deliver the packages, and they made no promises as to when they would attempt to deliver, if at all. It is now December 30th, and I still don't have the shipments. For 12 days, they have been 30 minutes from my home, and have gone nowhere, even though I have offered several times to come pick them up. The snow is gone, and still I have to packages. What is most ironic is that not only will UPS not deliver, I was standing 50 feet from where my things were being held, and they refused to let me pick them up.

I made SEVERAL calls to the 800 number, to the Redmond center, to the business manager in the area, and nobody was intelligent enough to come up with a reasonable solution. Over and over, I heard things like "no promises", "there's nothing we can do", "no, you can't pick them up", and when I got too busy to call I had my boyfriend call, and the manager at the Redmond center HUNG UP ON HIM. So, I pay someone to do ONE simple job: Deliver packages. I make it in my car from work in Lynnwood, to Redmond, and home to Bothell. No 4 wheel drive, no snow chains, and they tell me they can't make it with trucks and chains.

Then, they don't even offer the alternative of being able to pick them up. There wasn't a single phone call in which I had anything to be impressed about, mostly I was just shocked by the remarkable lack of service. I can't believe a company could survive with so little commitment to service, so little thought to fulfilling contracts. I was told they had a backlog of 20,000 packages (right before Christmas) and they made it sound like that was a reason they should be excused from on time delivery, while I saw it as just the opposite. Poor management, poor planning, even worse service, and 20,000 customers wondering why FedEx delivered their Christmas presents while UPS was forcing parents to explain to their children why Santa was late this year. I don't blame the drivers so much as the management, and the nonexistent sense of urgency and response to what looks like a complete failure of a dispatch center.

Shipped a package through The UPS Store via two-day air from Daytona Beach, FL to Birmingham, AL. Package went out on Monday, Dec. 22. I was told they couldn't gurantee 2 day because of volume, but since it was going to an ajoining state I shouldn't have to worry about it not getting there on time. When it did not arrive on 12/24, I assumed it was because of high volume during the holidays and would get there on 12/26. When it did not get there on 12/26, I tracked the package to find out it arrived in Chattanooga, TN on 12/23 and sat there until 12/26 when it was then shipped to Indianapolis, IN -- the opposite direction of its destination.

I called the UPS Costumer Service and was told that it had clearly been misrouted and it was not a case of high volume delays. I could return to The UPS Store and get a full refund, but she couldn't tell me when it would arrive in Birmingham until it left Indianpolis again. The package did not leave Indianpolis until 12/29 and is now in Nashville, TN. I'm told is 'should' get to Birmingham on 12/30 -- 9 days after it was shipped out 2-day air.

I called UPS Customer Service again today and was told that it doesn't matter that it was misrouted and not a case of high volume delays, I would not get a refund because their guarantee was lifted during that time frame. As of right now, the package has still not been delivered. I could understand the package being delayed due to high volume but everyone at UPS is admiting they screwed up and misrouted the package yet they won't do anything to rectify the situtation. I'm also concerned about the condition the box will be in when it's delivered.

Paid more than $40 for 2-day air service and after 8 days it's still not there.

I ordered merchandise from Cabel's on 12/22/08 to be shipped second day air. Upon checking with the UPS tracking number provided I discovered the proposed delivery date was 12/26 which is obviously past the 2 days. I said well ok perhaps the shipper did not make the cutoff time and there would not be delivery on Christmas day. The 26th arrives and i again check the tracking information to find the package has been in Portland OR since 12/23 but still no delivery on the 26th.

I call UPS and am told it will not be delivered until the 29th at the earliest and most probably on the 30th. I explain that is un acceptable and since that is obvioulsy past the 2nd day air I paid for I will need to be refunded the difference between regular charges and 2nd day air charges whoever i spoke to snickered and said that won't happen. So i requested to speak to a supervisor or the complaint department all of a sudden I discovered that she had hung up on me. I would strongly recommend everyone stop using UPS until such time as they straighten out there system. Is there a government agency such as the ICC that one can file complaints with?

I sent a package to a client via UPS Next Day Air. I used the UPS website to prepare the shipping label and make payment. This shipment was very close to Christmas (thus my client wanted it to be sent Next Day Air). No where on the UPS website did it indicate there would be no guarantee of next day delivery. On the contrary, my printout stated that my package would be delivered by 10:30 a.m. on Dec. 23, 2008. The package didn't arrive until Dec. 24, 2008. I called UPS and they said that they didn't guarantee Next Day Air arrivals during the period of Dec. 22- 24, 2008. They said there was no way of my getting a refund for the Next Day Air portion even when I said that there was no statement on their website indicating that policy.

My client has paid a large amount for delivery that wasn't fulfilled.

A package shipped 2-day air from Arlington, WA to Ketchum, ID has spent four days bouncing between Kentucky, Utah, and Minnesota. I don't understand why a package going to a neighboring state has now been to Utah and Kentucky TWICE with a side-trip to Minnesota and is currently sitting in Utah again. What is wrong with these people?

I paid WAY too much trying to get a holiday gift delivered on time.

We are in Portland, OR and the weather has been poor. I paid for 2-day delivery with guaranteed arrival today, December 24. Through the online tracking service, I was able to see that both purchases arrived at UPS Portland at noon yesterday, December 23. It is now after 5p on guaranteed delivery date, December 24, and nothing. I rechecked the UPS tracking site and my delivery has now been moved to two days from now, the day AFTER Christmas! I understand that weather is bad, however, FedEx and the U.S. Post Office (USPS) have been making deliveries since yesterday, and USPS is even making deliveries on Christmas Day to make sure everyone gets their deliveries in time. If FedEx and USPS have found a way to meet their delivery promises, then why isnt it important enough to UPS to find a way to do the same?!!

Today is Dec 24th and I have no pick up nor can I drop a package off until Dec 29th. I own a pharmacy and have no out going shipments (except for a large overnight fee) and next week it will be the same Mon&Tues and that is it. I had to wait for my glaucoma medication to arrive and now can not send it out until Monday.

Health issues. I even called the UPS store in Oakland and they are closed (with no message to inform me. 2 days on and 5 days off is no good for health care

I have had many packages delivered in the past month as it is Christmas. The package in question has not been delivered and I was asked to pick up my delivery at a facility miles from my home. What did I pay shipping charges for? Wha La . . . Why are these people in business if they can't do the job? They gave me the correct address over the telephone yet couldn't find my home? And to add insult to injury - want me to pick up my own package. This business should not be in operation unless I am missing something else they are responsible for - besides expediting deliveries? ? ?

I received a printer backup package on 12/18/08 and when I asked the UPS employee who came to my door where the printer itself was..all he stated to me with a smirk on his face was tomorrow will have to do.. Well all my shipping info stated two packages. Well the tomorrow was a bad snow storm so no delivery...Buy after checking all info sorta offered by UPS...The trucks were loaded early AM and my package was there very, very early. I have not as yet (12/22/08 received the printer, and the website for UPS now states it was on the truck for delivery this AM around 2:10 AM, who are they kidding...This is out right robbery....I have notified the credit card company, and realy remember the first delivery persons face and am in the process of notifying the local authorities...Besides Kodak the company I ordered from and the media regarding UPS.

What damage???????It was to be a gift for my family

First delivery attempt made 12/19/2008 @ 3:28pm. A notice/slip was never left indicating an attempt was made. Knowledge of delivery attempt was known through online tracking. At 5:46pm (12/19), called UPS to track package for pick up at UPS center. UPS said a representative would call within the hour to confirm the time of pickup.

At 6:55pm (12/19), called UPS again to state that a representative from the center had never called. An attempt was made to change the delivery method to have the package sent to an alternate address with a doorman. UPS said, such an attempt would push back the delivery date (earliest delivery would be on 12/23). Therefore, I told UPS I would rather pick up the package the next day at their center.

At 9:41am (12/20), called UPS to confirm package was at the location specified. They said a representative from the center would call within the hour. I was told that if I did not receive a phone call that I can be assured that the package would be at the location since a request was made from the night before. At 12:24pm (12/20), called UPS again since they had never called me to confirm my package would be at the center. I needed a confirmation from them since I would be using my lunch hour from work and renting a car. I was assured yet again that the package would be there.

About 1:45pm (12/20), an attempt to pick up the package at the specified location... the agent had said that a second delivery attempt was made to my apartment. The package was never pulled from the truck despite several calls to UPS. At 1:58pm (12/20), called UPS to complain regarding the situation. I changed the address to have the package delivered to my friend's address with a doorman.

A promise was made that the package would be delivered on 12/22/2008. I was also told that I would receive a phone call to confirm delivery. As of yet, I have NEVER received a phone call from UPS. **IF YOU WANT YOUR PACKAGE DELIVERED, DO NOT WASTE YOUR TIME WITH UPS. I WILL NEVER AGAIN DEAL WITH A COMPANY THAT USES UPS. TERRIBLE SERVICE.**

1) Time spent on the phone talking to customer service. 2) Lunch hour used at work. 3) Money paid for car rental since the depot is far from my work location.

i went to ups to have a package of two tmobile sidekicks to be sent back to the company. since july 3rd of this year my package was missing. ever since then they gave me a wrong tracking number to my package so therefor my package could b anywhere

as a result to that ive been charge $1,162 for phones that i no longer have. i have a suspended bill plus thats goin on my credit. so i filled a law suit against ups in small claims court for my money and as of the 1st of this month it been seen in my favor and judgment is mines. so everyone dont let these people scew you over.

drove by the Pick-up office Thursday afternoon Thanksgiving day to see the hours for Friay to pick up my two packages that were attempted delivery. I was informed before delivery what day but no estimated time and I was not able to be home to sign for the packages. So Friday afternoon went by the pick-up office to get my packages but only a wharehouse worker was smoking outside tell me the office was closed. There was never a sign or anything telling this on the doors or windows.

So today, Monday one of the packages show up and I asked where is the other package? The delivery man said they screwed it up and was on a different truck. I am so ****** off at these professional lazy people who make a decent wage. I don`t know what will happen to the other package if they will deliver when I am home or I will have to chase it down myself.

Nevertheless, UPS lost of someone in that office stole my **** pictures, cellphone, personal card and pictures and a gold diamond ring, and they are taking they find time to locate my box. I have talked to various coorperate office for UPS and they claim I would have to deal only with that francise office. Consumers should be protected for lost or stolen packages, especially when it comes to identity theft. Those personal papers are a part of my identity and even no one seems to care.

UPS shows in its tracking system that it delivered the package at 2:39 this afternoon and has an electronic receipt for this but they never showed up and did not deliver the package to this address at all. I was here all day and the package is not here and I called UPS and they do not know where my package is and cannot reach the driver.

sports item ordered was expected to be used and not cannot.

I have an online business. So we have a daily pick up (use to be UPS). On 10/9/2008 My Ups driver took a package off my porch because he thought it was ready to ship. Item was not in the shipping area the box was not taped, our ship label was not on it either. I asked him the next day after talking to UPS giving them all the information on this item I asked the driver did he take it and he said yes he did.

This item is a very costly item (1200). It is called a Musso pola ice cream machine made in Italy. I sold it the day before it was taken from my porch buy the UPS driver for a total of 600.00. I have only asked to be reimbust the amount of 600.00. I have been giving the run around for over a month now with UPS telling me they are not sure how to file this claim to get my money back. I have been very patient and now have just giving up on UPS taking care of me. Should I file a police report? Please help me I do not know what else to do.

Two years ago I reported a package not received at my house that contained $60 of vitamins. I complained and the shipper resent the package. UPS paid for the missing package because the driver did not have a signed receipt. The package arrived battered and crushed 10 weeks afterwards. At that point, both UPS and the shipper said that there was nothing more to be done. I was told to keep the products.

Since that event I have had to sgn for every package received at my residence. The problem is that no one is home most of the time. Sometimes I receive deliveries 5 days late because no one is home to sign for deliveries. Why am I being punished for UPS' failure? I am not the one who lost the package that started this problem. It might be easier for you but you have put a great hardship on me. Can you right this wrong?

I was expecting a shipment from Dell. I received an email from Dell that it was shipped. I received a card 5 days later that UPS attempted to make a delivery. No notice on the door and no one attempted to knock on the door. I rescheduled shipment for Friday Nov 7, still no UPS. Was home all day waiting on UPS. Now I can't get this package. It is urgent that I get it ASAP for school.

I received a parcal addressed to me from my girl friend. The contents I expected to receive were not in my box. Instead I received someone else's contents and parcal. The bottom line is my items were stolen, not damage or lost. My items are missing and the other customer shipment is missing too.

The items in questions have a monetary and personal value. Therefor I havn't any faith in the service they offer.

I was waiting on my packages to be delivered to me then I checked my statues online to reveal that it was delivered to someone elses house instead of mine. I called and talked to the superviser and he said he would call me back in 20 minutes. I waited an hour to see if he would call. I called back and I was told that I would be contacted tomorrow. I shouldn't have to suffer from this because the driver don't pay attention to what they do. Believe it or not this happen to me two days in a row

I purchased two handsets from Sprint and paid for overnight shipping. I tracked the packages online and was guaranteed by two different customer service reps that I would have the phone on 11/4/08. However, a notation by the driver was made which was completely false. I was told by UPS that Sprint recalled the packages and Sprint confirmed that this was a false accusation and there were no duplicate orders made for this purchase.

The driver never arrived to my address and that was confirmed by the security guard who lets everyone in. Sprint was generous enough to allow me to go into a store and pick up the handsets, but after visiting several stores and being told they are sold out. I resorted to re-ordering the phones through Sprints customer service. I had the processing expedited to learn that the phones are now on back order.

I feel that this is utterly unfair. I paid for over night shipping, visited several stores within the bronx, manhattan and westchester area. Now I have to wait an additional 10 days for a re-stock? No one from UPS has returned my calls to resolve this matter. All I get is an I understand Physically, I am livid because of this and feel that I have been wronged. I could have even excepted the fact that a redeliver attempt would have been made.

On October 18, 2008 while I was in Boston for a work related conference, I went to The UPS Store in order to ship home conference material and personal items that I purchased while in Boston to my home. I purchased a box and the pack and ship package from the store. I paid for shipping by ground, the box and the packing material as well as the service for the store to pack the box and send to my home.

Ground shipping took 5 days, and the package that I recieved was not the box that I purchased and the contents of the box was not the items that I had sent. The shipping label had been placed on the wrong box. I promptly called the store and spoke to the manager who told me that he would look into the problem but that the best I could hope for was that the person who recieved my property would call as I had done and report that they had recieved the wrong package. After I called the store I called UPS to report the loss which as I proceeded to explain to 7 different agents was lost and not in a damaged box.

Over the course of the past week I have spoken to a district manager in the Boston area that oversees several stores including the store of my original transaction I was informed that the best they could do was hope that the person that recieved my property reports that they did not recieve what they were supposed to and there wasn't any more they can do beyond that. I suggested that they pull a manifest of all of the shipping transactions that took place on the day I was in the store up to the time the package I recieved was shipped and contact those customers.

I was informed that it would be too time consuming to do that and it could not be done. I have since contacted the UPS corporate system to try to find a solution to this problem and recover my property and have over the past week talked to 13 different agents and no one is willing to help or direct my complaint to someone who could handle the the complaint.

My personal loss may be of no economic consiquence. But that lack of professionalism and proper customer service will likely have a significant impact on UPS if this level of incompitance is acceptable.

UPS overnight air service only takes 3 days. Package did not leave the Summerville store until more than 24 hours after my wife mailed on overnight service. So, the package was still in Summmerville, SC when it was scheduled to be in Oklahoma City, OK. I don't think I will use them again. Package was mailed on the morning of the 15th and was needed on the 16th. Did not get package until too late on the 17th.

I am very frustrated with the UPS. I expected 3 packages, all of them with valuable clothing items. All three of them claimed to be delivered by UPS, but never showed up. Worst of all, my 80 y.o. mother-in-law was at the house on the days of alleged delivery (two days in the row), but UPS truck never stopped by. When we talked to local UPS office, they rely on driver's words, who claims delivery. What if driver himself is stealing? Why honest citizens have no rights?

UPS already lost one of my packages back in July. Same story - delivered, but never found by us. I can believe in one package disappearing, but not THREE, TWO days in a row. Someone has to put a stop to this!

$399 + $135 + $215 = $ 750

I sent my toshiba note book for within a month of purchase. ups said that they left my notebook on the front porch. i never recieved my notebook. i filed a police report as they requested yet there still is no response as to what they are going to do.

i cant complete online classes and i'm out a brand new laptop. who really leaves a laptop on a front porch of a corner house?

United Parcel service after almost 35 years of service to our company has finally failed and we have decided to move on with another delivery carrier. after 6 days of call we found our package had not moved from los angeles to our client and they have refused to return it so we can get it to our client, a construciton company with a deadline, for our sign products.

the client has had to hold off on final inspections by local government and has been fined by their client in delay charges of 600.00 per day. the package we are told by UPS cannot be returned or rerouted so we are replacing the signs at 200.00 and shipping by Fed Ex.

The most incompetent of all delivery agencies, even worse then the USPS. Insane and irrational delivery policies. Couldnt get my home delivery for 3 days even though I explicitly stated that I want my package left with a neighbor. Then when I was told that the package was available for pickup at the local UPS hub, and I schlepped for two hours on the bus to a very out of the way area to get my package, when I got there they couldnt find my package even though the quality computer system they have said it was there.

The package ended up lost or stolen I have stopped all use of UPS at my business because of this experience, and would suggest to people to do the same.

I oredered a part from Sears for my washing machine, and paid twice the value for the part for overnight shipping, as the laundry was piling up and the kids were running out of clean clothes to wear to school. Next day, no package when I came home from work. When I checked the tracking, I found they UPS had mis-routed the package to a town 50 miles away and it was on its way back to teh local terminal. On the second day i checked the tracking again, and this time UPS had mis-routed the package to another town 100 miles away!

I called UPS and they were incapable of getting somwon on the phone from that terminal to see if it was even actually there. Still no package. Still no clean clothes. I finally found another part locally. UPS was very little help. If I had been teh supervisor at UPS, I would have shaken the rafters until I found someone with a car to drive to teh other town, get the package and deliver it.

Sears was very kind and refunded the cost of the shipping, thoiugh they were unable to cancel the order since it had shipped from thier hands. UPS need to look hard at their customer service philosophy.

Today is Friday and i did not go do work bacause i had to pick up an important package. I stayed home till 3 o clock, i left the door open and i did not leave home. I woke up at 7.30 yes i leave in NYC and i left my door open because i had bad experiance with UPS deliveries before and the guy never showed up. Since he was supposted to come from 9 to 2 i decided to call in at 3 o clock. When i called i was told that the guy came at 10.49am. Of course they were lying because the guy never showed up. Unless i am blind,deff and someone took the notice from my door the guy did not showed up.

I acctually leave in a house not an apartment. No chance that someone else took it accidentaly. The only yellow notice i found was from Wednestay. Yesterday(Thursday) i did not find a notice but when my brother checked online he told me that they came and did not find anyone at home. Since neither of as was home on yesterday we cannot say if they came or not.

TODAY HE DID NOT COME. In my opinion he only came on Wednestay and he did not find anyone and he assumed that we were working so insteed of coming on Thursday and Friday he just scanned without showing up. I only have problems with UPS. No other company.

Lost a day from work for nothing

I ordered uniform items for the United States Army to be delivered on 03SEP 2008. At 4pm the package was not delivered. I called and the package had a wrong address. I have never heard of the address they had assigned to the package. The person on the phone was extremely rude. I asked him to fix the address. The earliest he could get the package out was the next day.

The next day the package never arrived. I called and they had the same address from the day before. I could not speak directly to someone at the local center. I was told to wait an hour, and I would be called. I was not called in that hour so I called back. Later that evening, 1 of the 3 packages was delivered. The UPS guy said the other 2 WERE NEVER LOADED ON THE TRUCK!

Today is day 3, I have Soldiers leaving that are expecting these uniform items. I have little confidence that these items will arrive before we leave today. These items were purchased specifically for the event we are leaving for and will be useless if delivered after today.

If delivered after today, the items shipped are unusable. Estimated cost $3,000.

Packages are almost always late from UPS,the post office and fED-X are on time. They are so large they can care less.You get no partial refund if they are late. What a poorly managed coumpany.

The UPS delivery person left my personal financial documents OUTSIDE MY APT. DOOR IN THE SOUTH BRONX, NY! Needless to say, it disappeared and they subsequently changed the information in the computer to hide what has happened. My privacy and security has been compromised greatly as ALL of my personal information ie social security number was on the documents.

We recently filed our first claim for lost or damaged goods in 42 years of business operation. We purchased a highly valuable and sensitive piece of test equipment utilized in repairing aircraft instrumentation. After calling UPS and them recommending us to use the UPS store located at Fort Sam Houston, we scheduled them to pick up and insure the item for $10,000.00. We were notified a day later of the waybill number and that it would be shipped Ground service to us as requested.

A few days after that we were informed the package was lost in transit. The manager of the UPS store informed us he would wait a week or so and file a claim on our behalf. After a week or so he advised us that the claim had been filed for the amount of approximately $2500 for the missing unit. I informed him that we had requested the item be insured for the replacement cost of $10,000 and he replied that he did not want to waste our money so he only insured it for the $2500 figure. We were also told later on that it would not have mattered if we insured for what the replacement cost was, we would only get the amount we paid for the item.

What really started to make us suspicious was that according to the tracking information at UPS, the box never left the UPS Store facility at Fort Sam Houston. Also the original tracking number had been canceled and a new one replaced it with no explanation. Keep in mind that according to UPS and the UPS Store (Which we have since found out is a franchisee) the packaged was never scanned out of the building or onto a truck. In the last week we have been in contact with the owner of the UPS Store as well as written to the President of UPS (D.Scott Davis) explaining this incident and trying to get more information.

We feel that what is happening here is an insurance rip off perpetuated by UPS Store #4505. UPS says that they have nothing to do with the problems there or the loss because, "we do not have any oversight of the UPS Store independent franchisee'". In other words it's not their problem even though they are independent agents acting on behalf of UPS.

Today we find out when checking on our claim that not only are we not going to get the replacement cost but get this, They are sending the claim monies to the same UPS Store that we feel ripped us off in the first place and its up to the franchisee to give us our money.

We have informed UPS of our intent to no longer use them after 42 years and hundreds of thousands of dollars in business we have given them with never a claim filed.

I ordered a, IP PTX WiFi Camera through eBay from a seller knownas TECHWAVE. The item was shipped via UPS to my location, Suite 100. UPS mis-delivered the package to Suite 150 not once, but three times and now I don't have my bought-and-paid-for camera ($671) and nobody is accepting responsibility for it. PayPal tells me that I likely don't have a claim against the seller in spite of their stated claim of insurance included in the S&H charges: I acknowledge that UPS tracking shows the TECHWAVE package to have been received at my location, but the package did not contain the item I purchased from TECHWAVE.

I do not fault the seller for the error, but do fault UPS because they shipped the package at least twice to the wrong suite number in my building. During one of those deliveries, the contents of the box were obviously swapped by the recipient and the TECHWAVE package was finally delivered to me by UPS with the contents of an Office Depot order that my company had placed the original Office Depot package and the original contents of the TECHWAVE order have not been accounted for.

I have filed a claim against UPS (the root cause for my loss) for the mix up and subsequent loss of the original contents of the TECHWAVE shipment, however, without a declared value, UPS will only cover up to $100 of value. The transaction value is almost $700, so this is an unacceptable resolution.

Paid $671 for an item I never received. UPS is the root cause of my loss.

I ordered a pair of boots on the June 15, 2008. I paid by paypal. The boots were lost in UPS and the company said they did not believe me. They did a claim with UPS and it was found the boots were delivered to the wrong address and the company was being reimbursed. I have asked for a refund and they told me that the boots have already been sent. They would not provide a tracking number.

I still have not recieved the boots or the refund. They will not answer my emails anymore. When they did answer they would not provide a tracking number. I have called and sent emails and they refuse to refund my money or send me the package. I have proof of all this in my emails. The charges for the package are $56.90

iused ups early morning delivery on july 28 2008 shipping a package with time sensitive documents i wastold the documents will get there at 8:30am not knowing that the hurricane from last week delayed thedelivery time i called numerous times i was told on three ocassion that a called was place to the hub in harlengen,tx.

in was on my tenth call that i got some result ssome what finaly saying that the storm from last week delayed the delivery times and iw will get the documents by 6pm. stll no package please tell consumers that ups is behind three to five days and consumers should ask before sending their packages to southern texas using ups

the peron who was to get the package on july 29 house went into foreclosure

UPS Drivers have been refusing to deliver my packages because I live on a dirt road....I have had packages deliveried here for the last 3 years the last few weeks its become a problem.

I have to drive to the local office to pick up my package....I own a small buisness that depend on weekly deliveries...

Ordered products on the internet 3day guarantee they were packaged and picked up by UPS Tuesday night. Thursday my packages arrived in Mesquite, TX (with a late train) @ around 2:00 am (Friday day 3 of shipping) The packages then were not scanned into mesquite Tx, for another hour and half, so at around 3:30 am UPS had my packages in a town three hours away from me. At 12:38 in the afternoon UPS tracking displayed Departure scan from mesquite tx, at 2:00pm this disappeared from tracking.. At 3:00pm it was still the same, at 4:30 it was still the same. at 6:00pm package shows will not be delivered until Monday.

Talk to manager and first get told, they can't talk to anyone at the Mesquite facility - so there is nothing they can do because they are closed - get his boss on the phone and get told that he talked with the Mesquite facility and there is still nothing they can do. Had UPS not lied to me and showed a departure scan, and then removed it, I would have drive the 3 hours to pick my packages up. But because UPS got my package at 3am, and then waited until 6 pm to inform there customer that the package wasn't going to be delivered on time, that left me completely out of the loop, and after there Mesquite facility was already closed until Sunday night at 12am.

UPS website is a big lie. I was also admitted to that UPS does not in fact have accountability of there packages according to Lamar, and that is why UPS customer service forwarded me to my local center, because just because there website doesn't show it in my local center, it could in fact be there.

About 3 hours of cell phone minutes with UPS because every person you talk to gives you a different story, and every person you talk tells you something different. My wife took the day off from work to be home waiting for UPS to deliver these packages, as there website stated it would be, now my wife has to take another day off from work to be here waiting for packages, that may or may not come knowing ups.

I now cannot do a PC service call to a customers house to fix there computer, because UPS did not deliver this shipment on time. Lost customer account due to customer disappointed in waiting for services, customer now has went to local computer repair shop.

I placed an order and paid extra to have the package delivered by Thursday, July 3, 2008. I got home from work at 6:30pm and the package had not been delivered. I checked the tracking number online and it was still out to be delivered. I periodically rechecked the website and it was noted at 7:47pm that 'DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING'.

The driver could have entered the apartment code but did not even try. I called UPS and I got I'm sorry. They do not reimburse for shipping, even when extra money is paid to have it delivered and they were late...attempted delivery after hours. But I waited.

They do not even offer to compensate for their mistake. I'm out the money and they get paid. I'm not sure why they offer 3 day shipping IF they do not have to deliver.

On 06/26/08 I place an order for some items via staples.com. Staples shipped the items the same day and the package was to arrive the next day. I logged on to my account on 06/27 to track my order and saw a note that my order was delivered to my business address. I was not at that location that day, however, I a note said that someone signed Agarunov when they received the package. Right away I contacted Staples regarding this issue, and they told me they were going to start a trace with UPS to see what happened to the package.

On Monday I called again and they told me that UPS basically brushed them off by saying that everything went OK with the delivery and that the package was signed and received by me and that they can provide a copy of the signature. I called UPS to try to understand the situation, and all they said was that the package was delivered and that the only thing they can offer is to either send me a copy of the slip with the signature. I called Staples back and they told me that UPS confirmed delivery, therefore, they cant refund me the money, and that I should create a chargeback with my credit card.

I called UPS again to request the receipt slip with the signature so I can provide it to my bank so it can be used during the dispute. I called on Monday at around 9am to request it, they told me I should receive it within 90 minutes. I called back and customer service at UPS told me, she cant help much, the only thing she can offer is to submit the request for the copy of the slip once more, but it can take up to 90 minutes. So around 12PM i submitted another one. Still no response.

The packaged was stolen and I'm unable to retract my payment of $56.63. My bank submitted a claim but it can take up to 60 days for the investigation to complete.

I arranged for urgent documents to be couriered for next day delivery to Cape Town, South Africa. The documents ended up in the United Kingdom. They then sent the documents to the senders address instaed of the receivers address. During the this time my shipment in Cape Town had to be warehoused at a cost of R1000, awaiting the documents for custom clearance. The documents only arrived the following week.

My camera which was serviced under warranty from Panasonic was shipped through UPS. It was shipped on June 2, 2008 and signed for but not by me. There was no notice to show if a neighbor or anyone signed for it. (Non of my neighbors claim to have signed for it). Now neither Panasonic or UPS is claiming they can do anything about it.

A $300 dollar camera that was suppose to be shipped to me is unaccounted for by either company.

They lost a $230 engine I shipped to Canada and they only sent me $100 since I did not pay the extra fee for a greater declared value. Also they will not reimburse me for my packaging charges. $395 claim and they sent me $176

location of postal service is within commerce center in DEKALB, IL. opened my mail and stole packages from me. store manager refuse to do anything set and watch a clerk create a major situation in the store and said nothing. the address they gave me and the store location is different. the problem is not resolved. i contacted the cops and they told me the store contacted them first so i could not make a complaint but i can come down to their station totalk to an officers about the comaint the clerk called in on me.

personal info taken from letter with social security displayed. credit card info compromised. billed for merchandise never received.

I shipped my suitcase through this store in turn UPS canada on 4/09/08. They lost and as on today means till 05/14/08 neither they refund freight back nor suitcase! UPS canada and store both ignoring when I contact them phone! I sent faxes to UPS canada store leadership and no response! Can they be convinced to give arelaible service to customer! Can any one believe that such a huge suitcase can be misplaced! No way they r responsible?

on may fifth I ordered a biology book for my class, $107.08 for the book and $50.00 for next day delivery. I later learn that the driver delivered by book to the wrong address. I called UPS and they said that they have to conduct a physical search, so I had to order another book cost me another $160. I called today to get my money back for the first book. UPS told me that it was 8 buisness days and not 8 days. they refuse to give me my money back. they also owe me an additonal $34 in over draft fees

I got an email from my instructor mentioning that if I turned in the remaining assignments and get a 100 percent on my final I would pass with a D or lower.