UPS - Lost Shipments

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Ruthie Cain of woodbridge, VA May 27, 2009

In March of this year I ordered the a new cell phone through tmobile that should have arrived on 3/21. I didnt arrive, so tmobile resent another phone, ups again didnt deliver kept giving me all kinds of excuses. then i had tmobile send it in my daughters name and guess what 3rd time was a charm. but it took 3 times. this is ridiculious. the investigation is still going on.

i have spoken to all types of people in their department but they will not get me to the direct department where the drivers initiatly put the packages on the truck. I had one manager tell me that they were interviewing there drivers at the center cause this has been an on going problem with tmobile phones! If [they] know this then why have them there.

now new issue. ordered a new phone for my daughter and I and sent the other one back. Yeah after all of that GUESS WHAT! They delivered the one for my daughter and then did not DELIVER MY PHONE and THE DELIVERY STATUS ON THE PAGE UNDER THE TRACKING NUMBER SAYS MULTIPLE PACKAGES TO BE DELIVER. they have done it again and no answers with no one returning my call. i have asked that security call me, managers and all. now they tell me that i need to speak to tmobile about the status because we put a tracer on it.

NO really they need to find out who is stealing or why so many packages that are coming to one address in less then 6 months are dissappearring. this is ridiculious. hurt and beyond [upset]. during this investigation i have gotten billed for all phones and all this drama.

Linzie of Woodside, NY May 12, 2009

Within the past two months I have waited a total of three days for packages that ups stated they attempted delivery on. I know for a fact they never attempted since I was here all day with a sign on the front door stating I am home and my apartment number. No stickers were left by UPS. I checked the UPS website which states that I was unavailable and could not sign. This is a blatant lie.

My calls to customer service placed me on hold for 10 minutes until I hung up. (which is what they wanted) I spoke to a supervisor named Anthony who asked me if I was home all day and asked me if the bell worked. He also said he would send his driver back, and he didn't. He did not once apologize for any inconvenince knowing this is the second time this happened. There is no customer service in this company. I did not have a choice in selecting this carrier. In the future I will not be selecting UPS as my carrier.

Curtis of Melrose, FL May 23, 2009

I had ordered several items on two day shipping. The package shipped out on Monday for delivery on Wednesday. Wednesday came and went no delivery. When I checked the internet tracking, it showed emergency outside of UPS control. Same thing on Thursday. On Friday, I called and was told that it was due to the rain we had been having and "some roads" were impassable. I live on a dirt road, about 130 feet on a dirt road. My minivan had absolutely no trouble navigating the road. Not on Wednesday, Thursday, or Friday. The road didn't wash out, there were no obstructions. It was simply wet. The package wasn't even on the truck to TRY to deliver. I wasn't called to ask if I could come and get it from the hub or meet the driver. Just too bad for you. I will not order anything from any company who uses UPS for delivery.

Gloria of Sparks, NV May 23, 2009

I ordered sports items from 2 different places this week and had them shipped 2 day UPS to my home. Neither one of them made it to me even though UPS claims to have left them at my door on two separate days. I live in a cul-de-sac and know all of my neighbors, and things that are delivered are always left behind the pillars at my front door, so no one can see from the street. I find it very odd that two separate packages from two separate stores on two different days with return addresses from sporting goods stores both go missing within two days of each other. When I called U.P.S., they wouldn't even contact the local distribution center here to have the driver reached to find out where he left it. I was told to call the shipper and have them make a claim. So now, the day before my childs birthday, the only thing he wanted and is getting, I don't have because of ANOTHER U.P.S. screw up. Sounds too coincidental that this would happen twice in one week! Will never use U.P.S again, as I am sure there is a dishonest driver on this route!! Will go to local U.P.S. and make a huge complaint until I think the driver will be dealt with. U.P.S. could obviously care less that their drivers are stealing merchandise!!!

Ed of San Diego, CA May 14, 2009

We have had multiple packages fail delivery and lies from UPS agants and drivers with respect to why the packages are not delivered. Today an expensive package was noted on the web site to have been undelivered because the place was closed. We intentionally had it sent to my son's place of employment because of the multiple failures at his residence. Now today they indicated the place was closed - it was the Palo Alto Daily News, and it was open, and there were many people there, and they have a door and a door bell. If I could shut them down'and revoke their license I surely would. Incompetent and dishonest both.

Tony of Heavener, OK May 13, 2009

I had a package that was to arrive may 13 I checked the Tracking and it said received in transit. When I called the person said it would be delivered on the 16th. I can understand one day, But from the 13th to the16th what is going on with them? I feel they are getting paid, Why don`t they do their job?

Faye of Suffolk, VA May 21, 2009

On April 27, 2009 a UPS driver attempted to deliver a package InfoNotice. The notice said that a second attempt would be made on Tuesday April 28th. There was no attempt Tuesday 4/28 through Friday May 1. I called each day. I was told on Wednesday & Thursday that "the package was locked in a trailer at the center" and a call would be made to the driver regarding this. At NO time did anyone from UPS contact me regarding this situation.

I was finally told by Dana in the trace department with UPS that since there had been no scans on the package it must be lost. She said she would start a trace but I needed to call the shipper (which I did) and have them file a claim (which they say they have done).

As of todays date my package is still missing and no one from UPS has called me. After my initial phone call to UPS regarding the missed delivery on 4/27/2009, the subsequent phone calls with their personnel I felt as if I was a bother and treated in my opinion very rudely. How can UPS be notified that they have lost a package and they are OK with that? Please file a complaint for me.

Tony of Ellijay, GA May 19, 2009

Had a package sent to me from a company in California ground UPS. Package made to Georgia then they mistakenly as I was told sent it back. Took 19 days to receive a package from California to Georgia. Customer service said "we are really sorry" Ended up canceling a motorcycle trip because I needed the part to fix the bike.

William of Idaho Falls, ID May 16, 2009

United Parcel Service does not care about customer service. I live 2 miles from the UPS center and it is 6:12 PM and I still do not have a package delivered. I called UPS and they did not want to here my complaint.

Sabrina of Alexandria, VA May 2, 2009

On April 29 2009 I was waiting all day at home for my packages to arrive from UPS and it never came so I assumed it was delayed. On May 2 I went to my tracking info to find that UPS claimed to have delivered my package to my porch on April 29 2009. I find this hard to believe when I was home all day and never noticed two 50 pound boxes on my doorstep. Now I am missing over 300 of merchandise that I need for my business. Either they were not delivered or they were put on the wrong doorstep!

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