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Terrie of Lakewood CA (07/04/08)
I placed an order and paid extra to have the package delivered by Thursday, July 3, 2008. I got home from work at 6:30pm and the package had not been delivered. I checked the tracking number online and it was still out to be delivered. I periodically rechecked the website and it was noted at 7:47pm that 'DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING'.
The driver could have entered the apartment code but did not even try. I called UPS and I got I'm sorry. They do not reimburse for shipping, even when extra money is paid to have it delivered and they were late...attempted delivery after hours. But I waited.
They do not even offer to compensate for their mistake. I'm out the money and they get paid. I'm not sure why they offer 3 day shipping IF they do not have to deliver.
Azzi of Brooklyn NY (07/01/08)
On 06/26/08 I place an order for some items via staples.com. Staples shipped the items the same day and the package was to arrive the next day. I logged on to my account on 06/27 to track my order and saw a note that my order was delivered to my business address. I was not at that location that day, however, I a note said that someone signed Agarunov when they received the package. Right away I contacted Staples regarding this issue, and they told me they were going to start a trace with UPS to see what happened to the package.
On Monday I called again and they told me that UPS basically brushed them off by saying that everything went OK with the delivery and that the package was signed and received by me and that they can provide a copy of the signature. I called UPS to try to understand the situation, and all they said was that the package was delivered and that the only thing they can offer is to either send me a copy of the slip with the signature. I called Staples back and they told me that UPS confirmed delivery, therefore, they cant refund me the money, and that I should create a chargeback with my credit card.
I called UPS again to request the receipt slip with the signature so I can provide it to my bank so it can be used during the dispute. I called on Monday at around 9am to request it, they told me I should receive it within 90 minutes. I called back and customer service at UPS told me, she cant help much, the only thing she can offer is to submit the request for the copy of the slip once more, but it can take up to 90 minutes. So around 12PM i submitted another one. Still no response.
The packaged was stolen and I'm unable to retract my payment of $56.63. My bank submitted a claim but it can take up to 60 days for the investigation to complete.
Ameer of Washington DC (06/24/08)
My camera which was serviced under warranty from Panasonic was shipped through UPS. It was shipped on June 2, 2008 and signed for but not by me. There was no notice to show if a neighbor or anyone signed for it. (Non of my neighbors claim to have signed for it). Now neither Panasonic or UPS is claiming they can do anything about it.
A $300 dollar camera that was suppose to be shipped to me is unaccounted for by either company.
Shatarra of Dekalb IL (06/09/08)
location of postal service is within commerce center in DEKALB, IL. opened my mail and stole packages from me. store manager refuse to do anything set and watch a clerk create a major situation in the store and said nothing. the address they gave me and the store location is different. the problem is not resolved. i contacted the cops and they told me the store contacted them first so i could not make a complaint but i can come down to their station totalk to an officers about the comaint the clerk called in on me.
personal info taken from letter with social security displayed. credit card info compromised. billed for merchandise never received.
Rushikesh of Concord CA (05/15/08)
I shipped my suitcase through this store in turn UPS canada on 4/09/08. They lost and as on today means till 05/14/08 neither they refund freight back nor suitcase! UPS canada and store both ignoring when I contact them phone! I sent faxes to UPS canada store leadership and no response! Can they be convinced to give arelaible service to customer! Can any one believe that such a huge suitcase can be misplaced! No way they r responsible?
Melissa of Sacramento CA (05/14/08)
on may fifth I ordered a biology book for my class, $107.08 for the book and $50.00 for next day delivery. I later learn that the driver delivered by book to the wrong address. I called UPS and they said that they have to conduct a physical search, so I had to order another book cost me another $160. I called today to get my money back for the first book. UPS told me that it was 8 buisness days and not 8 days. they refuse to give me my money back. they also owe me an additonal $34 in over draft fees
I got an email from my instructor mentioning that if I turned in the remaining assignments and get a 100 percent on my final I would pass with a D or lower.
John of Springfield MO (05/10/08)
2 Day service is always longer than stated! I would not have ordered this if I knew that I would have to go buy this on the weekend. I ordered it so that I would have it in time for the things that I had planned! Supposed to be here on Friday the 9th of may. Not going to happen and now it will be monday so this is a complete waste of time for the 3rd time! I know the people at the UPS depot in town I will be in touch with the supervisors!
Loss of money and time!
Alice of Martinsburg WV (04/21/08)
The certified birth certificates that I needed before my early morning flight the next day were delivered to my home at 9:15 am toda, a time when nobody was home. The package needed a signature. No notice was left. I had to go online to discover they attempted a delivery. I needed my birth certificate as proof of US citizenship for my new job that was in another city the next day. My flight was from an airport almost two hours away and it leaves at 8 am so I will not have the opportunity to wait for a second day delivery. In addition to getting up at 4 am to catch my flight tomorrow, I have to get into my car and drive 40 minutes to the local UPS drop off office at 7:30 to 8 pm tonight getting back around 9 pm making sure I get there during their 30-minute evening pickup window. Otherwise, too bad for me. I even heard the woman I spoke to snicker at my situation just to add insult to injury.
My frustration with UPS is that it continues to operate as though the little woman is home all day and available to sign for package deliveries. It would seem that if they cared about their current-day customers and the environment, they might consider asking customers if they would rather pick up packages before automatically putting them on a delivery truck that does not return to the office until after 7 pm in the evening and giving the customer 30 minutes to get there and collect their package before they close. It would be a relatively easy fix by adding a box on the tracking webpage that would request they hold the package for pickup and not put it on a truck for delivery at all. UPS could easily make that change if they cared.
Arfa of Fort Wayne IN (04/14/08)
Well I was'nt home the first time they made an attempt or the second time because i was out of town then after i came home i stayed home everyday the ups people said they made an attempt on thursday at around 7pm but i was home all day my apartment is very small and my main door is right next to me tv i sit right across from it on the couch they didnt knock nor did they leave a notice for that day but yet they claim they came by then today i was also sitting in my living room watching tv my window blinds were closed but i saw a shadow by my window but assuming that it was just maintinence from my apartment complex i didnt give it much thought about 15 minutes later i opened my blind to let some sunshine in my apartment then i saw a notice on my window it was from ups i was really upset the guy comes right by my door and just leaves a notice without even knocking to see if i am home that bad service
i mean i paid for this shipping and they didnt even do their job right then they call and say they wont make any attempts on it thats even more stupid how is it my fault that the ups guy doesnt knock on my door so i had to get it readressed to my shop in the mall so they will deliver again these ppl are becoming so lazy they cant even knock on doors to see if anyone is even home thats horrible they are not even doing their job right
the package i was suppose to recieve was suppose to be gift for my sisters friend she was going to purchase it from for $120 but since it was late and i still havent recieved it my sister couldnt wait and i got stuck with something i dont even need that i paid $85 for i have to make sure next time to recommened ppl not to use ups worst service of all
John of Lemont IL (04/05/08)
UPS attempted to deliver a very important package to my company on a Saturday. They stated that the site was closed and they could not make the delivery. The plant was not closed, we were in the middle of a shutdown and anyone could see there were plenty of cars in the parking lot. The driver obviously only tried one door and decided nobody was around.
We needed this package to meet our schedule for bringing production back on line. UPS should try a little harder to find a contact before just leaving the site. This lack of effort costs our company money in lost production time.
John of Lemont IL (04/05/08)
UPS attempted to deliver a very important package to my company on a Saturday. They stated that the site was closed and they could not make the delivery. The plant was not closed, we were in the middle of a shutdown and anyone could see there were plenty of cars in the parking lot. The driver obviously only tried one door and decided nobody was around.
We needed this package to meet our schedule for bringing production back on line. UPS should try a little harder to find a contact before just leaving the site. This lack of effort costs our company money in lost production time.
R. of New York NY (03/31/08)
It was recently brought to my attention that UPS does not deliver to P.O. Box addresses. On 3/24/08 I received a notice from UPS to contact them before 3/26/08 regarding the delivery of a package. I called UPS on 3/24/08 and arranged to have the package delivered to my office address in NYC. I was told that the package will be delivered to my office on the next day (3/25/07). However, I didn't receive the package. I called back to UPS on 3/26 only to find out that my package was in the process of being returned to the sender.
They nor I could understand why my package had not been delivered to my office address knowing that they had all of my updated information in their system. However, the gentleman that I spoke with told me that someone would call me by 10am on 3/27 to give me a status on the package because they may be able to catch it before it's actually returned to the sender. But no one ever called me.
I had to contact the company that I order my product from and was informed that I had to wait for them to get the package back before they can send out a replacement. UPS needs to revamp their database, tracking and communications system because they're current systems are inefficient.
Mike of Corunna OTHER (03/27/08)
I recently sent a package from my company in Canada to a potential customer in the US via UPS Express. The package contained samples of a product, including some separate glass bulbs associated with the product's use. The package never arrived, so I initiated a claim against UPS to compensate my company for the contents of the package, as well as the shipping costs. It seemed fairly straightforward to me...you lose the package I have entrusted to you, you pay for it...that's the risk the shipping company assumes (or should assume) when I pay them money to ship something on my behalf. The claim went through and a cheque was issued, but to my surprise it was less than my claimed amount. When asked about the discrepancy, UPS informed me that the glass bulbs were not covered as they are shipped at my own risk.
This brings me to the reason for my complaint. I understand that UPS is not liable for damage to glass products during shipping, since they cannot account for them being adequately protected within the package. However, they make no distinction between damaged and lost goods if they contain glass. This makes absolutely no sense to me. Damaged and lost are very different. However, UPS policy does not make this distinction, which is ridiculous. In other words, if you ship a glass product, be it a light bulb or a Ming vase, if it arrives broken they are not responsible...fair enough...but if it does not arrive at all, they are still not responsible.
By this logic, anyone along the UPS chain, be it a driver or warehouse worker, could steal a package containing a glass product and UPS would not be responsible. They exploited this loophole within their own policy for my claim. They paid for the non-glass items they lost, but did not pay for the glass items they lost, which were in the exact same box. How is this good policy? How is this even legal policy? Again, I understand that if glass arrives damaged, it is because it is fragile. But UPS policy essentially states that if glass does not arrive at all, it is because it is fragile. This is illogical, unethical and borderline illegal, in my opinion.
Crystal of Bronx NY (03/24/08)
I am writing you today because I have had so many horrid experiences trying to receive package from the United Parcel Service of America. They refuse to deliver to post box addresses and when you give them an alternate address they refuse to accept it. The last package I had delivered to my job but forgot to tell the sender the floor. Again UPS refused to accept the address change because of the contract they have with the seller. This has happened with several packages that were sent to me from various retailers including Sprint, Roamans, and Metrostyle. UPS would send all of my packages in the Bronx but refuse to give me the telephone number for the location. In addition 545 Brush Avenue is only open from 9am 12n and then from 2pm 5pm. They are not open during lunch hours, after work hours, or on the weekends. Also Brush Avenue is off the beaten path in a secluded area that is hard to get to and an hour away from my work location. UPS is refusing to deliver my packages and making it impossible to pick-up packages.
I am requesting that someone investigate why they are doing this and is this practice only in my area? Why cant the packages be sent to a more central location? There is a UPS in Manhattan. Please help me as I have had hundreds of dollars worth of merchandise returned and in some cases the retailers do not give customers the option of requesting that parcels be sent by the United States Postal Service instead. I have spoken to several UPS customer service representatives such as Brian Davis 3/20/08 4:30 PM, Tracey Gastor 3/24/08 11:40 AM, Stephen Betts, Supervisor 3/24/08 11:43 AM, Lisa Sanchez 3/24/08 1:22 PM, Shirley Walker 1/15/08, Katrina, Virginia Supervisor 1/18/08. This is just a sample of the folks I have spoken to about getting my packages delivered.
Unfortunately most businesses use UPS to deliver packages. I have even had to wait to get medicine because my doctor uses UPS and I did not want them to send the medication back so I waited until I could pick-up the medicine myself the following week. On 3/24/08 when I asked Mr. Betts for the contact information to the President, Vice-President, manager, or consumer relations department of UPS he told me no and refused to give the information. Something is very wrong with UPS and I would like someone to have them correct the problem.
I can't get my packages and I have to go back to each and every company to make sure a refund is given. In this last situation Sprint customer service was trying to rectify a problem and I cannot go to a Sprint store the cell phone had to be shipped from customer service and I paid Sprint almost $400 to correct a problem I had with thier cell phone. Now because UPS refuses to deliver my package all my hard work with Sprint is coming undone.
C of Foster City CA (02/25/08)
UPS lost my package which includes my passport and ID. I used overnight services that requested the signature. UPS promised the investigation would be done in 8 days but it's been one month but UPS cannot tell me where my package is! I think UPS is the worst courier in the world.
Annette of Little Neck NY (02/13/08)
EVERY time, without fail, they NEVER follow instructions regarding the TIME of the delivery. It happened to me over 13 times. I tell them AHEAD of time that to deliver after 5pm and always check on their slip the four different time schedules. With each slip I find on my door, they ALWAYS deliver in the late morning when I am, of course, at work (not home). Each slip I mark heavily saying NO DELIVERY before 5pm. MANY TIMES my merchandise goes back and forth to sender and I never get it. I purposely do NOT use UPS but many companies erroneously use it or that would be the only company they use. It happened again today and yesterday. I even warned the company I bought the merchandise from NOT to use UPS.
I lose money every time and a lot of time lost trying to contact the sender and even UPS.
Jean of Johnson City TN (01/19/08)
UPS lost a pkg of mine, they put the wrong label on the wrong box, therefore my friend received a box of Motor oil instead of my personal goods of shoes and purses. They made no attempt to locate it, instead opted to honor a claim of 100.00 dollars. However after filling out paperwork and sending pictures with prices as they asked for, I was informed today they could not read the prices as they were looking at a computer and not paperwork. They asked me to fax it and that is what I did it so it is no longer my problem. After all they lost my personal goods and they have inconvienced me several times to get this claim thru. I just spoke with Arthur Woods, Supervisor in the claims dept, and he too continued to want to inconvience the customer to re-fax or e-mail the paperwork again, costing me money instead of them re-imbursing me for the inconvience they have caused me. I live on a fixed income as I am retired and cannot continue to spend money for a problem that is not mine. The attitudes of these people is that is my problem instead of there's.
Michele of Santa Monica CA (01/07/08)
I received a notice that UPS had attempted to deliver on 1/3/08. The notice said another delivery would be attempted on 1/4/08 between 10:30 and 2:00. I waited during those hours the next day and no delivery was made. When I called the 800 number I was told he had made a delivery attempt at 11:15. I said I was home at that time and no tag was ever left on my door. I was told another delivery attempt would be made on Monday, 1/7/08. I asked if I was supposed to wait all day again hoping he would show up. The supervisor told me if I wanted my package I would have to do that.
I wasted a whole day waiting for UPS and it is now 1:10PM and the driver has still not shown up.
Fred of Hempstead NY (01/02/08)
UPS has intercepted or otherwise interfered with delivery of my packages that I shipped through UPS and also online purchases. They wound up getting rerouted, sent all over the US and delivered 5 days late. One item I shipped with approx value of $1,700.00 they lost totally, never giving me an explanation (and only offered me $100.00 compensation). I no longer ship any item through UPS as the package will most likely wind up 'lost', never to be found. I have discussed this with corporate executives at GA. office, I believe the Uniondale, NY hub office in my local delivery area is responsible for all if not most of these occurences('lost' packages, packages arriving late or never etc)
I have suffered constant losing or rerouting my packages all over the US and lost a $1700.00+ item I had shipped UPS ground and was offered no explanation and no restitution.
Tracy of Canyon TX (12/27/07)
I paid for a UPS store to ship a package via USPS Priority Mail with insurance. The UPS store sent the package via Parcel Post instead of the higher-price priority mail. The UPS Store says it's the USPS's problem (my husband and I went to the local post office to see if there was any recourse, and it was there that we discovered the switch in service). The UPS store refuses to refund the postage. In the meantime, the package is lost, and they have no record of it having been insured. I believe that paying for a level of service that is not received is classic Bait and Switch. I've requested a refund of the postage from the assistant manager, and was told that he was not empowered to refund money and that I would have to return and speak to the manager. I returned the next day to be told that it was a postal service problem (even though the UPS store provided the wrong service) and that a refund would not be forthcoming.
I'm out $24 in postage paid for a higher level of service that was not provided; $350 in missing Christmas gifts that were sent to a central location on the premise that all family members would be there (now, even if the package shows up, items will need to be sent on again at further cost and delay)
Marci of Laramie WY (12/20/07)
UPS ruined my Christmas. My engagement ring was to be shipped overnight air and after waiting for it all day, I finally called and was told by three people that because of a mistake it had gone out to a town 100 miles south of me and even though they managed to get it from New York to Denver in 12 hours, no one could get it the last 100 miles until the next day, after I had to leave for 2 weeks to see my family, without my new engagement ring. Apparently all the customer service supervisor was authorized to do is apologize.
Theresa of Dade City FL (12/19/07)
UPS refuses to deliver items shipped to our address. The roads are dirt, but that is not our problem. UPS doesn't care, but vendors continue to use them. It's pitiful that USPS or Federal Express can't get the business, since they have no problem delivering to our address. The problem is shippers won't use anyone but UPS.
I am unable to order merchandise to be shipped. The inconvenience to having to find the product locally is quite troublesome.
Carol of Lawrenceville GA (12/19/07)
I ordered a body wrap kit online for my sister and after it had not arrived for a few weeks, I called the company I purchased it from. They said the UPS tracking number said it was delivered and left by the garage on 11/28. I ordered these items 11/20 and come home for lunch everyday. There is no way anyone left anything by my garage. It's a side entry garage and is what I use to get into the house everyday. Why they would leave it here of all places instead of the front door is very strange to me. I filed a complaint a few days ago and am still waiting to hear back but after reading about other people's experiences with them on this site I will probably never see my package and am just out of $80.00 plus $12.00 shipping.
Adger of Somerset NJ (12/14/07)
They were supposed to pick up a package and never did. They kept lying about coming back for it, but never did. This has been going on since 11-30-07.
I lost a couple of days pay while waiting for them to pick it up.
Betty of Soldotna AK (12/11/07)
I baked a variety of home made Christmas cookies and had them mailed priority mail from UPS Store in Soldotna. I was told that they should arrive in 3-5 days from Monday, December 3, to my daughters in California and Nevada. On Monday, December 10, my daughter in Nevada received the by-then partly stale cookies. My other daughter still had not received hers. I mailed another package UPS ground on the same day that arrived in three days to Nevada even though ground was supposed to take 8-10 days from Alaska.
My complaint is that the U.S postal service as well as UPS should stress that you are paying quite a bit extra for a mail service with only the hope that it will be delivered in three to five days, but probably not over the holidays caveat. How many consumers would pay extra for that kind of promise? I call that a type of bait and switch. Nobody told me that it wasn't guaranteed when I paid the extra shipping. What a waste of money and time spent baking. I am very disappointed.
Monetary, with packaging I spent 25.00 for each package to be mailed and time spent baking.
James of Cleveland Hts. OH (12/04/07)
I ordered some knifes off TV, I was told that they would ship in about five days. After the fifth day, I called UPS to check on my order and was told the driver left it on my back porch a day ago, I thought that was odd since I have no back porch. After telling the UPS person that, I was told it will take up to eight days to investigate my claim. I called every two days and was told it's still ongoing. On day eight, I got a call from the company I orderd the knifes from telling me UPS called them and said I got my package. So I called UPS back and was told we will start the investigation all over and it's going to take eight more days.
My order cost me $100 dollars, and UPS just don't care.
David of Carmichael CA (11/15/07)
I was supposed to receive a UPS next day delivery (ordered on Monday), on Wednesday. Someone was home from 2:30 on. UPS left note that they stopped by at 2:20. Order was some t-shirts I ordered from a website. Their post-it indicated a signature is required, and there'd be a second delivery attempt on Thursday from 2:00 to 5:00. Someone was home Thursday from 1:30 to 6:30. Come home at 7:30 to find note indicating UPS stopped by at 7:08 and will attempt delivery on Friday from 2:00 to 5:00 AND after 5:00. Called UPS to complain. They, of course, cannot contact the van to get it to turn around and come back. I asked to speak to a supervisor and got put on hold. Thirty-two minutes later, the call disconnects.
My blood pressure increased, putting me at a higher risk for a heart attack.
Robert of Albuquerque NM (11/15/07)
I waited all day today because the UPS tracking number said my package was out for delivery. I canceled an eye appointment, and at 4 PM UPS delivered my roommate's package but not mine; she said it might be on someone else's truck,. At 8PM tracking showed it was scanned at Destination which means it is going out tomorrow now, and I have another doctor's appointment. My complaint went nowhere. It was scanned on Tuesday in Albuquerque; now they rescanned it to pretend it just got in their office and will be delivered tomorrow. I am really upset
I will now not get my package until Monday.... I am disabled so I did not miss work; it is just the jerking around by UPS.... I have a heart condition and had bypass surgery, and they say to stay calm; but with stuff like this it is hard.
Leona of Anderson TX (05/04/07)
On April 24, 2007 an order was shipped to me from Ohio. Today is May 3, 2007 and I still haven't received my package. I checked the UPS web site and they have a message every day that my package is on the truck but can't be delivered because of circumstances beyond their control, and because of the weather. So I called the UPS office today and was told, by a rather rude man, that it's UPS policy to tell their drivers to use their judgment as to whether or not to deliver a package when they think they may get stuck. We had rain in the area this week, but nothing that bad. Here at our home we got 1.25 inches of rain this week.
Mark of Somerset NJ (06/01/06)
We are a small PC builder that supplies the EDU market state, local Gov and Military. I shipped out 3-Pkgs from out CA office, and 5-Pkgs from out NJ office all timed to arrive on May 26th, 2006. Out of the 3-Pkgs shipped from CA one Pkg is MIA and up until today June 1st the pkg still can not be found, In order to support my customer I shipped out a replacement vis UPS Next Day Air. UPS LOST THIS PKG AGAIN.
Out of the 5 Pkgs shipped from out NJ office 4 of them were delivered and one of them was delivered to the wrong location, we then had to wait 2 days for the physical address of the delivery to show up, then have my costomer to go hunt down the pkgs.
Ann of Chicago IL (04/20/06)
I did not receive a package that was delivered that had a value of $731. The tracking indicated it was delivered but was apparently stolen (Chicago). This was an ebay purchase and paid for via Paypal therefore eligible under the Paypal Protection Program as the shipper is required to ship with signature required for anything over $250. A claim was filed and two days later the UPS delivery guy came over and asked me to sign something that said I didn't receive the package. I signed it and now on the website tracking indicates that I signed for the package (TOTAL LIE) and therefore I lost the Paypal case.
"C" of Rancho Cucamonga CA (11/24/04):
UPS has lost an item of mine valued at over $200. This is the second thing of mine they have lost in the past six months. The first time I actually paid extra for the three-day shipment, only to never get the item. The second item was a Christmas gift ordered in the beginning of November, and I never received the item or a refund. elsewhere.
Susanne of Tecumseh MI (1/21/02):
On December 14, 2001 I sent a box containing all the Christmas gifts for my son, his wife and our grandson. I had it packed and shipped from Mail Boxes Etc. in Adrian, Michigan. The box was probably 2 foot by 3 foot and weighed close to 30 pounds. I paid $63.89 to insure that the box would arrive in time for Christmas.
I checked the UPS tracking on the internet. It arrived in Minneapolis and was unloaded there on December l8,2001 at 1:12 am. That was the last posting on their tracking site. I have e-mailed UPS and was told to check with the manager at Mail Boxes Etc.(which I have done) As of today, I still have not heard anything more about the box. I did give them a list of everything that was in the box. It is now close to a month past Christmas and my son and his family still don't have their Christmas gifts. The contents were insured for $450.
I cannot afford to go out and replace all of their gifts. (which in reality totaled more than the $450) I have always used UPS but I will never ever use them again. How do you go about losing a package that size and weight? I have learned that it is real disappointing to a 9-year-old child when he doesn't get his Christmas gifts from Grandma and Grandpa.
I am (as of this date) out $457.99 for gifts. $63.89 for shipping. Plus the money to have it packed, the time and paper to wrap all the gifts, not to mention the time that went into shopping for everything. This Christmas it was even more important that my son and his family received their gifts as they were spending Christmas alone. UPS managed to ruin their Christmas.
Diane of Gibsonia PA (12/27/01):
On December 18, 2001, I contacted MountainBoardz.com to order a all-terrain mountain board for my seven year old son. I paid for 3 day ground and had it sent to my sister's house in NJ since I would be spending the holiday there. According to the shipping chart, I was told that it would arrive on the 21st. When it did not arrive, I naturally assumed that they were a little busy, but that the board (which was $159.80 plus $40.00 UPS shipping fee) would absolutely be there by Monday, the 24th.
Well, when I went to track it, I found that I was given the wrong tracking number. Once I solved that problem, I used the correct number to find that my package was indeed scheduled for delivery on the 24th. I told my husband to remain at my sister's so that when the package came someone would be there. We live 6 hours away from my sister and family and so we went visiting my relatives while my husband waited and waited. We returned home around 4:00 to find that no package had not arrived. Just to be "safe" we called UPS. We were "assured" that it was "on the truck" and would be delivered since all trucks would deliver their packages before returning. Another hour passed and we called back and were told the same thing. Another hour passed and were were told the same thing, but this time they said that someone would be in touch with us by 7:40.
When that time passed we called again and spoke with Kevin H who told us that the package was "undeliverable" - This was an outright lie for a number a reasons. First, UPS had delivered many packages to this address in the past - one five days prior to this fiasco. Second, this development is between 30 and 50 years old...established houses with many lifetime residents. Third, Mapblast can pinpoint this location so I am sure that UPS can.
Then we spoke to his supervisor, Christopher. We were told the same exact thing. When we asked why we hadn't been told this before so that we could go and pick up the package at Bound Brook (20 minutes or so away), we didn't get any other answer except that there was nothing they could do. Then we spoke to Kevin who also told us the same thing. He said that the only thing he could do is send the package back to us in Pennsylvania since we were leaving for home the day after Christmas.
I contacted the Mountainboardz people and they said that I was an "isolated" problem. I contacted, by email, Jim Kelly, UPS Chairman and Chief Executive Officer. I have heard NOTHING from him. To make matters worse, it seems as though the package was just delivered, late this afternoon, to my sister's house in NJ - six hours from here. Despite her protests, the UPS driver left the package (yes at this "undeliverable" address) even after she explained the situation. Now I am out $200 for the time being and I have no money to get any Christmas present for my son. It doesn't appear that I will be getting this package or a refund any time soon.
Susan of Greenfield, IN, writes:
I have not received the last two orders placed with QVC and shipped via UPS. When QVC was contacted, they said that the packages were sent out from their distribution center. I have received orders placed with other companies without a problem. I wrote the UPS distribution center in Indianapolis, but did not receive a reply.
When I contacted QVC to tell them that I did't receive the order, I felt that my honesty and integrity were in question. I'm not sure that they believed that I did not truly receive the merchandise. Since they shipped out the merchandise, and I never received it, then the honesty of someone affliated with UPS is to be questioned, not mine. QVC was able to replace one of the orders, but not the other as the product was sold out and it was a limited edition item. This was intended to be a gift.
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