UPS - Damaged Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

KEVIN of BROOKLYN, NY July 21, 2009

On monday july 13th i bought a brand new 52" LCD screen from an electronic store in Brooklyn ny minutes later I went to the nearest ups location to ship the tv to my residence in GA it cost me 168 to ship the tv and it get there by wednesday.I was at the home in GA on wednesday when the tv showed up it was in my garage, the outer box was a complete mess,when i opened the box the styrofoam packaging was in pieces and the tv had marks on the screen.I powered up the tv that was when i realized the screen was damaged over 90% of the screen was black obviously this wasnt the condition i shipped the tv in. I called ups they sent there truck out to pick up the tv to be inspected at there location.I then filed a claim which was subsequently denied which came as no surprise given the fact the driver that picked up the tv told me ups never pays on any claim.Ups told tme the reason the claim was denied was because the tv was packed improperly.I called samsung who made the tv and inquired about the packaging and i was told thats they they send out all there tv's and never had a problem with the packaging before and they have to follow a strict guildline when it comes to packaging and shipping.

there is nothing on the ups website about how pack a tv there's nothing in the store about how to pack and ship a tv nothing on the receipt nor did any of the clerks handling the package ever told me they can't accept the tv because it me there standards.The claim agent that called me(KRISTINA 631-756-3952) said the only money she could refund was 100 even though i paid 1400 for my tv. it seems to me that ups is making up the rules as they go i guess she figures i dont stand a chance against a global corporation such as ups. I just people to know that when they ship with ups they are taking a very serious gamble because ups will not own up to anything that is wrecked or lost in there hands and im sure they have insurance just for stuff like this .

Dairomyll of Vallejo, CA July 11, 2009

iMac 20" desktop computer was brought into store in original package box for shipping. Package delivered and received as stated - July 10, 2009. Upon delivery, box noted to be damaged. Item inspected and noted cracked monitor. Item tested and showed damage to monitor. Claims procedure carried out via UPS website. Damage to computer monitor renders unit difficult to use. Item insured with UPS prior to delivery for 500 USD. Actual value is 1199 USD when bought.

Nancy of ventura, CA July 3, 2009

We ordered a party dress at May 12 09 from BarriePace website, it was charged and shipped at May 13 09 with UPS 2ND Day Delivery Service. At May 15 we called BarriePace and UPS, both stated will arrive at May 22 (the web tracking system also shown "Estimate Delevery date May 22"). Got the item at May 22 with a slight package damage. We can't do anything since at May 23 we have to go abroad.

5 weeks after (when we came back), we were curious and rechecked the web tracking system, we found that UPS MODIFIED the DATE to show it was delivered at May 15 '09!! Called and they didn't want to admit! We had the phone conversations proof, a web screen shot on May 20 (package still in process), and 2 witnesses, still UPS said they didn't change the system!

teresa of thousand oaks, CA June 29, 2009

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for 1000 in 12/2008. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue, wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store, Nancy E, was present and witnessed my wrapping and packing of the box before I shipped it.

The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location. They told me the claim was resolved and a check was sent to the local store to be reissued to me. On 6/11/09, I called the store they told me a check would be mailed to me immediately. When no check arrived, I called back to the local store (06-16-09), the owner/manager (Nancy E) advised me the claims department of UPS is still investigating and they were advised not to mail the check.

I called the main office on 6/16/09 and they said they have no idea what the manager of the Rolla store is talking about, as far as they knew this claim had been settled. They advised me to file a claim with their complaint department, which I have. I am getting no satisfaction from UPS main office or the local location. The box was insured for 1000, and a similar item was valued at 2999. Basically I am getting the run-around, I have no where to turn...Please help me

Michael of Centereach , NY June 8, 2009

I sold a rare Beatles album on Ebay. I packed it well in bubble wrap inside a cardboard mailer and sent it to a customer in North Carolina. It was refused by my customer because it had obviously been folded in half and the record was rattling around,smashed to pieces.I was assured that my claim would be paid....after several weeks, I received a letter saying my claim was denied because of insufficient packaging.Whats the sense of buying insurance if they can just deny it when ever they want.....

Barry of Franklin, NH April 21, 2009

I packaged a 2000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging". The packaging was NOT insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH! I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up in EXACTLY the same place I mailed it from, and not only are they not making good on the insurance, they won't even refund my money for shipping (its now back where it started!)or insurance that they didn't pay off on!

Thomas of Nashville, TN April 20, 2009

Thomas of Nashville TN (04/20/09)
On 3-18-09 a upd freight semi tractor trailer rig ripped the siding off my house by snagging a wire going accross the road. He never stopped. Witnessess told him to leave a note but he just drove off. ups now has denied my claim for the damage.

The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about 8000 lose to me. I will now be sueing ups which will cost me alot.

Shanna of New Castle, KY April 18, 2009

Shanna of New Castle KY (04/18/09)
I shipped a wall sculpture at THE UPS STORE in Lagrange KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid 90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia I found my 822.50 sculpture had been totally destroyed.

I contacted Ms. S. Bernthold, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks. On April 16, 2009, I received a letter from her stating that UPS was not going to pay and that there was nothing she could do about it. Upon receipt of the letter, I contacted UPS in Louisville and was told by a representative that Ms. Bernthold would have to request further acion on this matter as the item was shipped from her store.

On April 17, 2009 I went to the store to speak to Ms. Bernthold and requested my money for the item that had been destroyed. She told me there was nothing she would do about about it inspite of the fact that she had received an approval from the claims dpeartment for payment. She told me that I would have to contact the Louisville office and request a review. I told her that upon receipt of her letter I had contacted them and was told that she was the only one that could request anoher reveiw.

She stated that was not correct and that she would not be able to do anything. She offered no futher assistance or information. Ms Bernthold was very eager to wash her hands of this matter. In closing, I was told that this claim had been approved and I want the money due me for the item that was destroyed. My total loss at his time for item, shipping, handling and insurance is 913.

This unethical company must be investigated. This item was insured for 800. My total loss is 913.

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