UPS - Billing Problems

UPS - package delivery. I mailed a Christmas package to my brother. He never received the package. The UPS tracking number website said, it was delivered on the front porch. I called UPS to see where it went. They read me an incorrect address. The address it was delivered to was not even remotely like my brothers address. Completely different street way across town. UPS then admitted that they completely chose another address on their own accord. Rather than sending back a package that they had problems delivering, they decided to come up with their own address.

My brother's name (package addressee) was Bill **. They found someone in town named Donovan ** and used their address! My brother drove over to that address and those people had not received a package either. UPS could not track down my package, they could not explain where my Christmas presents went and they are still telling me a refund is 'being processed'. They have no customer service. UPS should not a policy of 'making up addresses' for undeliverable packages. That seems illegal to me - I contracted them to send the package to the address I wrote down.

My brother and nieces did not get their Christmas presents. I spent a lot of time and money shopping for these items. UPS is negligent and should pay for my time and effort to re-shop for these items. As well as the frustration of dozens of phone calls trying to track down what happened.

I shipped a windshield with frame from California to Illinois. The buyer sent pictures of broken windshield. I pack using heavy cardboard so it must have been dropped. I requested refund for damaged item. UPS picked up the damaged item and charged me for shipping. The tracking numbers show it was redelivered but the customer has not seen item. What now? Where did it go? Help.

I am being back charged for a freight after a UPS driver alleges that the store was closed when he attempted to make a delivery. I was not aware that he was going to make a delivery on any particular time or day; he did not call, leave a note, nothing. There is 4,000 sq. ft. of business space between my front door and my back door. He had to make a second attempt to deliver later that day and screamed at me. He told me that he was only going to put the delivery on the dock and that was it. A month later, I received a bill for $87.00 for having to make a second attempt to deliver. UPS is threatening to put the bill into collections if I do not pay. I can't believe this. I didn't even hire them to deliver; it was set up by a third party.

I wanted to buy an item off eBay but the seller did not want to ship it. I contacted the seller and said to bring it to UPS store. I'm in NY and he's in Indiana. I contacted UPS, asking for ground shipping rate and boxing. I gave them the size and weight of the item. I was quoted $140.00 for the package and shipping. If they had to use an oversize box, then it is $150.00 at most.

I bought the item and had the seller take it to UPS. They charged me $307.00 dollars, more than double to original amount. I live in NY and I had no choice. I called other UPS stores located near there and was informed not over $140.00 at very most. Was I scammed?

We ship cookies via UPS. My father paid the bill every month. He had leukemia and esophageal cancer and passed away last fall. When he died I took over accounts payable. I saw an erroneous charge on a satement and called UPS. The charge was for a shipping system we never used. Unfortunately my Dad, while ill, took UPS at their word and paid the amount on the statement every month.

I asked UPS how long they had been billing us this fee in error only to find that they purge all billing records 16 weeks or older. If I wanted to pursue this I would have to find out myself by coming up with all the statements showing the charge. I did and found that UPS owed us $850.00. We are a very small family-owned business and we can ill afford this superfluous expense. I have spoken numerous time to the Account Executive assigned to our region. He told me that this is our fault for not paying attention to our statement.

We are out $850.00 paid in good faith and now that we have brought the billing error to UPS's attention the Account Representative is only willing to refund $350.00. I want a full refund, of course. I have spent numerous hours since my Father's death working on this issue.

This is what the courts are for. Wendy should go to Small Claims Court, where she should be able to win the refund she deserves.

I contacted the credit card company and they were incredulous about the policy as well. They sent me forms to fill out to basically litigate the return of my money that UPS arbitrarily charged to my credit card account. That process continues, but the outcome is unclear.