FedEx - Misdelivered

I have had multiple issues regarding FedEx. My job requires me to work from small towns in the middle of no where. Being so, the closest FedEx drop point is 45 minutes away. I rely on FedEx for almost every thing, from my medical supplies to personal shopping as we are in such a remote location. Every week my job requires me to send off 3 standard over night FedEx envelopes to our home office. I have been dropping the packages off at the lodge for our company and FedEx picks them up every time they make a delivery. Yesterday, I was told that no more packages would be picked up even if they were there for a delivery.

I was told I needed to call and inform them I had a package to send out from said location or they would not pick it up to be sent out while they were there to drop off packages. I have also run into issues with FedEx saying that my location does not exist, even though they have previously delivered to my location. It seems like only about half of my shipments make it through. The other half have been lost in the FedEx system for up to 3 weeks! I am very displeased and it seems like for every one successful delivery, I have 3 bad experiences in its place! I am so frustrated with FedEx and I have wasted so much money on rush or expedited delivery for the packages to show up later than they would have been if I had just had it sent standard. Anyone who has the choice between multiple shipping companies should try at all costs to avoid using FedEx. Save yourself time, frustration, and money!

Well, I guess I owe FedEx an apology. I found my $90 package in the brush beside the front door. I honestly did not see it until a neighbor across the street said he saw it dropped off. I could not see it from the garage or walkway when I stepped outside searching for it. He hid it good.

Tracking info said it took 6 days for FedEx to get my $90 package here from California and that it was delivered at 9:30 am to our front door. Let's see, we have good street signs, our address is on our lamp post, and it is a bright sunny day. My guess is the ** driver did not want to drive our gravel roads and get his **truck dirty, cause they never arrived. After dinking around with their automated phone service for 20 minutes, I was able to speak to Alfonse who promised a response within 24 hours. Do not ever use FedEx! USPS has delivered every time within 2-3 days. This has been horrible. I don't like being lied to. There are a lot of good people that want to work out here. Give me that driver's job and I will earn my pay!

1/25/12 at 11:36 am. FedEx stated that my $300-plus package was delivered to my front porch. I was home at this time! It was not delivered. I have contacted FedEx twice and am waiting for a response. They were not helpful either. I hate FedEx! They need to go out of business.

It is not the first time that FedEx disappointed me. Two years ago FedEx dispatched by mistake my nephew's passports to Jacksonville instead of Fort Lauderdale. They had to rush to their office to pick them up prior to leave from Miami airport under a wet day and with 8 suitcases. They almost missed the flight.

Now 3 weeks ago I was home and the FedEx driver left a door tag that I was not. He/she was delivering me my Apple laptop. I had to be on the phone for 3 hours in order to convince the supervisor to deliver it on the same day later on. Sure, I wasted almost the whole day at home. For every bad experience I make sure to report the company to better business bureau. I reported Bank of America, Barclays Bank, Sun Trust Bank, Sun Sentinel, Logitech and others which made me waste time and money. I closed my bank account with Bank of America after 9 years and now I am with Chase Bank.

The only two companies that I praise in America are American Express and Netflix. All the others are just garbage for lack of service, attention and professionalism. I think that you should do the same if you read my note. Take some time from your time and report the company to BBB. It would help them to improve and we will all benefit from that claim.

I have waited since 12/2 for a damaged package to be picked up. FedEx delivered a package to me on 12/2, dropped it over my fence, that was locked and said beware of dogs, and my dog ate the package, and destroyed the item. I called right away, and they were coming to get it, and issued call tag 997-337-250-190-654. The package has been on my porch since 12/2 waiting for pickup. I have called everyday, spoke to Rosalyn, Dianne, Daniel, Brenda (who was of no help at all!), Angela and Douglas, who all told me FedEx would be here today. But today has never come because no one has come yet. This is a $200 item sitting on my Wal-Mart account.

It was a Christmas gift for my husband, which is now ruined, and no one has come to get it. Brenda told me tonight, 12/6 that FedEx said they came to get it, and no one was home, and there was no package. That is a lie! I have been here and the package is on the porch. I also have 2 neighbors, who are retired, watching for them. They have not come, and the package is still here. I asked to speak with a manager, and they still haven't called me back. This is ridiculous! This package is damaged because of FedEx leaving it in a locked area behind a fence. I keep getting told someone is coming, and no one has come. I am prepared to file a suit against them for stress, and loss of time from work, waiting for them to come and get this package. I am also contacting News 5.

I must say this is out of charter for me. I very rarely get to the point of publicly complaining. However, this is going to be my first time venting and expressing my disappointment with EedEx. I get home Tuesday, 11/22/11, with a signature card from FedEx stating this is the second attempt. Okay, not. But that aside, I place the card on the fridge to sign than place on the door for the delivery. However, as many with children understand, some stuff happens. I forgot to sign and place on door when I got home on Wednesday, 11/23/11, another signature card is on door stating the third and final notice. Okay, I'm upset!

This is the second notice! I call FedEx and they call the local dispatch who in turn calls leaves a message at 5:15 on 11/23 saying it will be delivered on Friday, 11/25. Okay, I get it 11/24 is thanksgiving. No problem! I have the card signed as of 11/23 after speaking to FedEx. So Friday arrives and no package. So again, I call FedEx and again ask the package to be re-delivered about 1 hour later and 5 minutes before closing, I get a message from the dispatch stating that they will not deliver my package because three attempts have been made. Okay, truly ** I call FedEx. This time the call center states that they cannot make the dispatch re-deliver. Okay, hold on! The people I am calling and asking to have the package sent cannot make the delivery people do the job they are hired to do. So my calling the call center is a waste of time! Really, I felt bad for the call center workers.

Okay, so I email FedEx. I email Disney, the company who is sending the package. I complain to both. I get a message from FedEx. This time I have an email stating that they will deliver on Monday, 11/ 28/11. I should never have to go to this much trouble. FedEx was contracted by the Disney company to deliver the package. I don't understand how basically in my case the first attempts, no notice if any where so by default! The second delivery is in essence the last and final chance to sign a signature card and have it on the door because if it is not on the door, that third delivery is the last. Then to call 5 minutes prior to close, and say they will not deliver the package because the sender only pays for 3 attempts .You have to be kidding! To add insult to injury, the call center has absolutely no way of putting pressure on the drivers or delivery center to re-deliver. This is awful.

I cannot see why any company would ever do business with FedEx! And I will look close at the business I shop at and will think twice about any company that used FedEx.

Very bad service! (Yes I am angry; you probably get this a lot!) This is my second email complaint today, and I also called you twice. All I received was fake information; your staff keeps postponing my problem. I understand things may go wrong, but this is not about things going wrong, this is very bad customer service.

I've sent time critical documents to Colima / Mexico from Millbrae / CA on Oct. 26th. I paid extra to have them delivered on Friday, Oct 28th. They did not arrive on Friday. I've checked online, it says address exception. This is the address I always use, works with USPS; I used FedEx this time to make sure it is delivered on time. Whatever, we gave detailed information about the address (btw, just put the address on google maps, it finds the exact location).

They said package will be delivered on Monday, Oct 31st. We waited; nothing came as usual; no information online either. I filed a complaint on this form this morning. You replied with a number to call; I called it, they said it is wrong and that I should call another number. I called it; they said package is out for delivery; they will get updated information and call me back instantly. I waited for two hours; no one called. I called back again, they said request is not replied by Mexico, but a local agent will work on it. Fine, they called me an hour later saying that package is confirmed to be delivered today before 7pm. We waited, nothing came.

Now I understand all of these calls were returned with fake answers, just to postpone the customer request. You charged me to deliver the package in two days, and now it is 6 days with no delivery and without any valid reason plus very bad customer service (you cannot say the address is wrong while google maps, a free public service, can find it). This is scam. I really want to know what happened to my package and I want my money back since promised service is not completed without any valid reason.

I delivered a book that was bought on Amazon by FedEx. The recipient claimed that the package was never received. FedEx claimed that they left the package on the person's front porch. So now, I have to give a refund of around $100, plus it cost $15 to deliver. I now have a claim against me by the recipient who wants a full refund and FedEx will not even give me a refund on the shipping.

FedEx' delivery person had failed to deliver. He called because he could not find the address. He wanted me to come to him so he could follow me home. I tried to come to him, and he did not give me the right location where he was. I looked for him and called him on my cell phone. He told me that I was too late and he was going home. He won't be there tomorrow. The shipment was supposed to be delivered yesterday, but he was not there. Hopefully FedEx will send somebody, especially someone who knows how to speak the language. He asked me to put a big sign on my door so he can find it. I did put the sign, still.

He was not able to deliver. I recommend FedEx to train their people better and fire this man. All he did was pass the buck. He was rude, abrasive, lazy, and incompetent.

The location is ** Segerstrom, Santa Ana, CA 92704

This is ridiculous and unacceptable. I waited an entire day at home for my new cell phone from Verizon that was due to be delivered by 3:00 pm. I waited in my kitchen window which overlooks the street where the FedEx truck has to pull up. The last 25-20 minutes I waited, I was in a secondary front window with the screen open and hanging out the window chatting with one of my neighbors. When it got to 2:55 pm I decided to call FedEx. I was told that the driver had tried to deliver it 5 minutes earlier and couldn't get the security buzzer to my building to work. Well, that was impossible because the door that she would have had to go to was about 10 feet below where I was hanging out my window and the FedEx truck did not even go past my building.

I tried for an hour and 15 minutes to get them to go back to the management office where they left it and bring it to me that the driver was full of ** if she was saying she came. Finally I'm told by a FedEx rep that when I called at 2:55 pm, I should have just gone down to the management office and get the phone and she could not understand why I was so upset. That I shouldn't be that upset. This is not the first time the FedEx driver dropped off everyone's packages at the management office because they didn't feel like dealing with the complex we live in. How dare this woman tell me I shouldn't be this upset. All she kept repeating was that the driver tried to come and the buzzer wouldn't work. She didn't care to hear that that was impossible because I was hanging out one of my windows and couldn't even get to the front door without me, my neighbor, my fiance, my 22-year-old daughter, and her friend seeing. After waiting the entire day and now I have to go to my management office tomorrow to pick it up because now the office is closed.

I am so angry I could spit nails or breathe fire. Oh yeah, and the last thing the woman said before I finally had had enough of her was that she noted my name and address and that no more packages would go to the management office and asked if that would that satisfy me. ** no, that didn't satisfy me. Her not calling me a liar and saying she can't believe I was getting this upset over this, and that I shouldn't be this upset and the driver actually coming to my home and delivering my package to me would have satisfied me. I wouldn't even give them 1 star if this form didn't force me to.

I am complaining against the games of FedEx servicing. This is unbelievable. Will this ever change? Of course not. What's really the point in paying for a service that's not being provided? Will I ever get my package? Maybe, if I make an issue out of the problem. The consequence is that I may or may not get my package.

On July 8, 2011, a package (valued at $150) was scheduled to ship to my house via FedEx. On July 15th, I called FedEx to follow up on my shipment. I was told that the package was delivered on July 12th. I assured customer service that the driver delivered it to the wrong address because I had 2 family members (both over 19) at my home everyday of the week waiting for FedEx to arrive. I have three Yorkie dogs that hear anyone at the sidewalk, window blinds stay open, one child on summer vacation in her room with the view to the street and nothing was attempted to be delivered to my home.

Here is the catch, I have 3 video cameras around the perimeters of my property. The main one sees sidewalk to front entry door, no one attempted to deliver anything in 4 days of the video. I filed a claim with FedEx for a missing package. I was told the driver would come out to confirm the location of the package dropped within 10 days. The driver arrived 2 weeks later and she pointed to where the alleged package was left. The driver explained, perhaps someone stole it? I replied that in 9 years here and 50+ packages from different carriers, not one package was ever disturbed. The driver then asked me what I thought about Salt Water pool systems and if they are superior to chemical systems? Ironic! That's exactly what was in the package which was didn't deliver. I rolled my eyes and did not respond. The driver then proceeded to advise me that I should file a claim with FedEx.

I called FedEx 3 days later for a follow-up and was then told that I could not file a claim because I am not the shipper. I explained that I had already filed, then they explained "we can only discuss this claim with the shipper". What! So I contacted the shipper (Intex Pools in Fontana, CA) and explained the situation. They filed a claim for the missing package. 10 days later, I received an email denying the claim from FedEx through the shipper (Intex). The shipper won't send me the item I purchased because the claim was denied. FedEx won't bother discussing anything (I explained all this to a FedEx manager) and I'm out $150+. FedEx stole my package and they're protecting their driver. Help!

Sharon lied and indicated that the package had not arrived but FedEx tracking website indicated that package arrived at FedEx-Savannah, GA at 9:19 a.m. on 08-15-11. Same package returned last week by FedEx-Savannah indicating no such address. But package had correct address.

Package was delivered to Savannah Fedex at 9:19 a.m. on 08-15-11, per FedEx tracking website. The apartment complex is small. Abercorn St. is the main street in Savannah GA. Package has correct street: Elaine **, **, Spanish Villa Apartments, **. Same package returned one week ago: saying no such address, even though company verified the correct address after FedEx-Savannah returned the package.

Claim # **. FedEx claims that they delivered this package to my address on 7-21-11. I never received it. Apparently, it went to the wrong address. I filed a claim, but FedEx refuses to accept any responsibility. Instead of correcting their mistake, they told me to contact the shipper Walmart. This has happened once before this year with FedEx.

The fedex employee should, at the very least, be relieved of any duties that involve numbers and any contact with the public that might involve properties with addresses. A complete grammar school education might be required.

I think it was simply a sloppy clerical error on their part. It's an expensive product and I needed it soon, which is why I paid $36 for next-day shipping. I think people should know Fedex is not as reliable as they claim.

Damage Resulting: Tickets and shipping charges were 156.92. I have spent approximately 4 hours trying to get a claim settled. I spent additional $50 dollars to get tickets at last minute.

The first two reached me with no problem. The third however had been misrouted by Fedex. The consequence of this was that I was unable to attend the World Series. I contacted the ticket broker who agreed to refund me my ticket cost, but as a diehard Yankee fan it still wasn't the same.

If FedEx wants to dump the rural customers then they should not accept packages for said customers. And of all the talking I have done not once has anyone at FedEx offered me a portion of my shipping charges back as compensation for a 40 mile round trip drive to pick up my packages.

I'm writing today because I'm embroiled in yet another hassle. My package was supposed to arrive yesterday. I didn't expect it to since Fedex's track record with me has been 80% failures.

Sure enough, the package didn't arrive. That didn't bother me so much. What DID bother me was that in tracking this package I go the message "customer not available." This is utter nonsense. I work at home and have been home all week. I was waiting for this package. I have two dogs that go ballistic anytime anyone steps foot on the driveway. They were quiet as church mice. It snowed yesterday. There were no footprints or tire tracks anywhere.

In short, the drive made NO ATTEMPT to deliver this package and lied about it. Which brings to another similar incident. A package came a week after it was supposed to. I contacted Fedex headquarters with the complaint. Their regional manager finally replied and told me that weather problems got in the way. In fact, the weather was perfect for that entire week. Once again, Fedex employees lying to cover up their errors.

I had a large package shipped by Fedex. The driver took the wrong road and couldn't make it to my house because he couldn't get under the overpass. I had to drive for 45 minutes to pick up a 300-pound package. Did anyone apologize? Compensate me for my time? Refund the cost of freight? NOPE. The other incident was a late delivery, but no interesting side notes. Just plain old boring late delivery.

To their "credit" they did deliver a package on time ONCE. So there you have it. Five packages, 4 of them problematic. Two of them involving lying.

Many of the FedEx packages delivered to our office are left unsigned for, on the floor in our lobby. I have complained about this to FedEx several times and been told that a local manager would call me. No one calls and the problem persists. One day I got a call from a company in another building on my street that a FedEx package addressed to my company was found in the street, open. I went to pick up my package from this good samaritan, and called Fed Ex.

According to FedEx the package was signed for by a person that does not exist at our company or in our building. The delivery address was correct. I reported this incident to FedEx, but never received any response. Today, a FedEx delivery containing the company payroll was left in the lobby. It was not there when the first of our companies employees arrived in the morning, so it is assumed that the FedEx delivery person never bothered to ring the bell.

Fortunately, there have been no major consequences at this point, but some of the materials, such as payroll, are highly sensitive, and could result in great loss and problems to our company if not delivered securely. There is a reason why companies pay more money for FedEx service, and that is for security and prompt delivery.