FedEx Reviews

You need to promote and reward your motorcycle delivery man Mr. Hassan **. First rate experience with delivery of a package at a difficult location.

I just want it FedEx to know your driver Paul had excellent customer service. You need to let him know about a good review. He deserves it. Employees with fed ex work hard! Lots of steps at my house! 😁

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

I am very disappointed with FedEx's delivery service. My package containing a light bulb and a clock has been delayed, and the tracking page says that a new delivery date is unavailable. This is frustrating because I ordered these items expecting them to arrive on time. I would like an explanation for the delay and a reliable update on when my package will arrive.

I will never use Fed Ex again. My first package is still sitting in Kansas, for some reason. The company sent out a replacement that is late as well. Customer service is nonexistent.

Very disappointed with my FedEx experience. My package has shown the exact same location since September 21, with no movement or meaningful tracking updates. It was supposed to be delivered on Friday, September 25, but the location never changed. I checked the tracking again today, Monday, September 28, and it is still showing the exact same location. I called FedEx today to find out what was going on. The representative confirmed that the package was still showing at the same location, but she couldn’t tell me what happened or why there had been no movement. She created a ticket for the issue and told me to just wait.

My package was delivered to the next city over. And since we got a package that wasn't ours today, my husband drove the package to address on label, and lo and behold, they had our package. Called Fed Ex, kept getting told package was delivered, and spent a long time trying to get them to understand our package was incorrectly delivered. A joke when customers have to hand deliver packages to someone, cause they have been wrongly delivered. Nothing in the addresses were similar, numbers, streets or even cities. I highly recommend companies NOT use Fed Ex for deliveries, especially perishable items like mine were. Use UPS, or USPS, if you want your packages to find their correct destination.

Horrible. Were scheduled to pick up a sensitive biological package for express shipping. Never showed up. Called support. Talked to 2 different people that barely spoke English. Rescheduled pickup. 2 hours after scheduled time called them back. No record of the previous transaction. Now cannot pick up until Monday. This is Saturday. Package is now considered a complete loss. NEVER AGAIN!

On September 13th FedEx was hired to deliver my delayed baggage by Air Canada. I was notified on the 14th it would be delivered between 10 am - 2pm, then before 8pm. When I called to track it I was told it was in Memphis. On the 15th I was told it had to clear Customs. On the 16 I was told that I needed to submit a form 3299. I did this. On the 17th I was told they didn't have it and was given yet another email to send it to. I did..twice. On the 18th I was once again told that they didn't have it and given yet another email address! I repeatedly told them that I was leaving Tuesday morning on another trip and desperately needed my luggage.

I received a package recently ordered from Bass Pro Shops. It was packaged in two packing envelopes. The packages were delivered on time but instead of coming in the driveway and leaving them on the porch the driver threw them onto the grass near the road. He/she took a blurry picture and left. It took me a hour to figure out where they were and I was ready to report them stolen. Now the area where I found them was 280' from my house. The most ridiculous service I ever remember!

FEDEX is the WORST of all. They are unethical business practices is unbelievable. I was charge for shipping cost to my accounts that wasn't mine and I reported to them. They told me that there is nothing they can do and I need to pay all before closing the accounts. Otherwise, they will NOT be able to close the account. I told them so what happened if they continue to charge to my account? They replied pay the balance and call us in 48 hours to close. That is the only way. They are the worst. I will tell my company that I work for to STOP using FEDEX.

Always late no matter what time they say, it's going to be there. It never shows up on time.

My item was put on a truck to be delivered two weeks ago. Clearly, something went wrong on the truck. I called customer service 5 times, got hung up on 4 times by the automated system. Finally reached a person who said they were not able to help with this issue and set me up with a case manager who is supposed to call me at their convenience, whenever that will be. Absolute horrible customer service, extreme failure by a company that survives on building customer trust and relationships.

FedEx is absolute trash every time I’ve ever been told that my package will be delivered through FedEx. I’m automatically disappointed and expect that there will be something wrong with that delivery since I’ve never had a good experience with any FedEx delivery ever. I’ve already lost a couple hundred dollars this morning because the package I had to have this morning which was overnighted and guaranteed arrival of before 10:30 AM is now expected by end of day one of my most memorable, so-called deliveries from FedEx was one winter when it was snowing out I had a large package being delivered. I was waiting by the door when I saw that they were delivering it. They pulled in the driveway sat there for five minutes and did not deliver the package, did not come to the door, did not leave a tag on the door, nothing and just left.

I don’t know what happened to FedEx, but they are now the worst way to ship ground or 2nd Day Air. Packages are always late and being delivered by 3rd parties. When you call to complain, you can’t even speak to a live person. If you own a business, don’t use FedEx. They constantly try to deliver at night time when the business is closed. I do not recommend FedEx and I will try to get my Vendors to use UPS or USPS.

Worst shipping company out there! Constantly late by days or sometimes weeks. Tracking shows packages arriving at a location only to sit there for days with no movement. Then when it finally does move it heads in the wrong direction. Please put someone in charge that actually wants to get customers packages to them and has some knowledge of basic US geography.

FEDEX is ALWAYS LATE!!!! They throw packages 4+ feet over porch rails at glass doors & cause items to be broken. This has happened to me more than 5 times in one year!!! This has been happening for years. It has gotten so bad that I no longer buy products from companies that use FEDEX to ship. Now HOME DEPOT is being added to that list of places to not order stuff from online because I know they will either break my items or deliver them late while not providing accurate tracking.

I frequently make purchases online and seldom have issues with shipping. Unless... the shipper uses FedEx. My last three FedEx deliveries have been multiple days late. One package actually got lost and somehow travelled over a thousand miles in the wrong direction before finding it's way back to me. The tracking is absolutely useless. It is often not updated. When they miss delivery dates, they just go in to the beginning of the tracking and adjust the expected by date. Trying to talk to customer service is also useless. They just repeat what is on the tracking and refuse to answer questions about why the package is late or off course. I am not sure why anybody still uses this once solid company. They have become the worst choice for shipping.

Hey Fedex, do you ever look at these reviews, do you even know how incompetent and crappy your service is ? My last 8 deliveries have not only been late, they have changed the arrival time multiple times, changed days, and never a notice until I have made arrangements to be available, especially for signature requirements. Fedex must have lower rates, because there are so many complaints, but businesses use them anyway. I now require that all shipments NOT be Fedex, and if they won't, they don't get my business. That's how bad Fedex has become!!!

I rarely write reviews like this, but the way Spectrum and FedEx handled my daughter’s birthday present has been absolutely unacceptable. This wasn’t some random package. This was my daughter’s birthday present. As her dad, I planned ahead and expected two enormous companies to be capable of doing the basic jobs they were paid to do. Instead, I’ve gotten delays, wasted time, phone calls, excuses, and frustration.

My last 3 shipments on FedEx have been delayed due to "Operational Issue." One of them is delayed more than a week, it shipped from Connecticut and was supposed to deliver to Minnesota and is currently in California. The other two delays were delayed because they kept going back and forth between various warehouses in the Minneapolis/St Paul area.

Every... Single... Time... It is late. They NEVER deliver packages when they are supposed to. This package was supposed to be "FedEx Priority Overnight". It's been driving around my area for the last three days, still not delivered. Previous FedEx Ground shipment was supposed to deliver on a Wednesday. It finally delivered the following Tuesday (6 days late). Each day saying it was "out for delivery" and just driving around my area. They also will say they attempted delivery. I work from home and I have been here. I have a long driveway and my dog barks wildly everytime someone pulls in the driveway. You have absolutely NOT been here. I know it and you know it.

We paid FedEx to deliver a scooter that we purchased as a birthday present for my boyfriend’s 5 year old son. This was not just an ordinary package to us. We specifically purchased this scooter for his birthday, and we were excited to give it to him and see his reaction. Unfortunately, because of FedEx’s failure to properly deliver the package, his birthday has now come and gone, and he is now more than a month past his birthday without ever receiving his gift. FedEx completely failed to deliver the scooter to us. Instead, the driver delivered it to the wrong location and/or wrong neighbor. The scooter was subsequently gone, and despite our efforts, we were never able to recover it.

Updated on 09/18/2026: Package arrived in Hutchens, Tx Wednesday morning. Departed Hutchens for Belton at 1037PM. Never arrived. All day on Thursday I watched that it was on the way. Then a report that it was in still in Hutchens. Hutchens is about 2 hours from Belton not counting en route stops. So WHY is it now going take 2 days to get less than 150 miles.... And 3 days late. GOING DOWNHILL IN A HURRY!!!

This is the second time I had to use FedEx and they always delay my packages. This time I have a live animal and they delayed me even after paying overnight shipping fee and they don’t deliver on time.

Live animals marked “delivered” hours before they actually arrived. I’m sharing my experience with FedEx because this involved multiple shipments containing live reptiles, and I believe other people who receive live animals should be aware of what happened. On multiple occasions, FedEx tracking marked my live-animal shipments as “delivered” when the packages were not actually at my address. The shipments eventually arrived at the correct address, but they did not physically arrive until hours after FedEx had already reported them as delivered.

Doesn't matter where I live in this country. FedEx is terrible. Every time I use the "tracker" it will show the driver 2 roads away from me only for them to drive 10 miles away. Help me make sense of that nonsense? I truly wish fedex would get shut down and put out of business. Always late with deliveries, never delivers on time, will hang on to my packages that are out for delivery and then deliver it days later when they were literally 2 roads from my house. I cannot stand this company and it's a shame that Bass Pro uses them because I have nothing but issues with them delivering my packages.

I shipped a box on Sept 10 with an expected ground delivery on sept 14. Now on sept 15 this box has crisscrossed across the shipping state and has not gone more than 3 hours from my location. Now it will likely get lost as they research what they did. I could have walked it the 1800 miles it needed to go in the time it’s taking FedEx to figure this out.

Consistently deliver to my neighbors address for almost a three year period despite numerous request to fix the issue and it's an act of Congress in and of itself to get a hold of anyone and there is no formal email address to submit complaints.

I called Fedex 6 days ago to get an incoming delivery switched to hold for pickup while it was still on the other side of the country. The agent promised they had submitted the red flag and even wrote an email by hand with the pick up address for me. The system hadn't updated this the next day so I called back to verify the hold for pickup was submitted. That agent didn't sound like they actually looked anything up but also promised it would be held. This morning the package was and still is at a major near local distribution hub but not yet at the distribution center where they are loaded on local delivery trucks and go out for delivery.

They will not attempt to knock when a signature is needed to save your life.

I’m giving a 1 star because I can’t give 0 stars. Multiple issues, mattress ordered on delivery truck for a week & driver chose to skip us and skip us, and skip us. Even after calling and promised delivery chose to skip us. Another order delivered to someone else. Medication priority overnight weekend delivery paid. No delivery, no communication or update, finally says unknown date for delivery. So unreliable, can’t contact a human easily or at all on nights or weekends even with priority overnight Saturday delivery. So frustrating. I’ve never seen anything like it. Always issues. Choose any other possible option For better service.

FedEx is so unprofessional, they delay delivery don’t send or update status telling you anything. I have had packages stolen from me I have had package delivered at wrong address and still not got my packages. They are so rude when you call for a claim. They take you through hell and back for something they did on the end. I hate to order anything cause I don’t like when fedex get my orders. Very horrible!!!

If I could rate this a ZERO I absolutely would! I had a package shipped out on 9/4. It was suppose to be delivered to me by 9/8. On 9/11 still no package so I called customer service. Reached a pretty rude agent so I escalated to supervisor. Supervisor opened a ticket as my “package was not moving” stated I would receive a call back from him in 10-15 min to update where my package is and promised delivery would be tomorrow (9/12).

Overnight delivery to a hotel. The driver left a door tag instructions hotel guest leave package at front desk. To get customer service their bot is terrible not helpful. You can wait for an hour to get help. Customer representative promised delivery before 9 pm after complaint. No delivery and no email or text for update as promised.

I paid $179.00 to have an envelope sent overnight from Little Rock AR to Dallas, Tx on 9/8/26. It arrived in Hutchins Hub that is 10 min from Dallas, Texas at 9:51 am on 9/9/26. The package is been seating there for 3 days now and no one can tell me where it is. I have been to the hub and asked in person and opened a ticket and the rep tells me that they are looking for it.

FedEx is hands down the worst delivery service I have ever dealt with, and that is saying a lot. Week after week, they consistently delay my packages. It is absolutely ridiculous to watch the delivery truck on the tracking map literally two streets away from my house, only for my delivery to be pushed back yet again. The level of incompetence from this company and its staff is staggering.

I purchased a new phone from a seller on Walmart.com. Seller sent it FedEx 2day air. 4 days later and still no phone. FedEx has become the most unreliable delivery company. They used to be the best. Since they changed their business model and started sub contacting everything they are going downhill. I hope they figure it out before it's too late. I will never make a purchase that is delivered by FedEx again. I never receive it on time and sometimes never do.

FedEx has always been terrible. In the past month, one FedEx driver picked up and then dropped my Starlink dish damaging it. It was caught on hi def video and forwarded to FedEx. Then day before yesterday, a package was marked delivered at 12:32 pm. No FedEx driver was here all day that day. They did come yesterday at 11:59am and then took the package with them. Again, all caught on video. FedEx will do nothing about this, and my only recourse is with the shipper. When will the federal government get involved with this. At this point I’m having a sign made for my business that clearly states at the driveway entrance, that FedEx is not allowed on the property, and that they are formally trespassed. I am also making sure that all vendors know we do not accept shipments from fedex.

Well, it's the next day, still waiting for my package. Customer service does not know what they are doing; they are part of the problem with this whole garbage company. One person tells me that there's a problem with customs. I told him he was full of crap; it was on a truck yesterday but never got delivered. Then the same guy tells me that it's at the facility and I can pick it up. I go there, and you can't get in, and then I call somebody else, tells me it's on a truck out for delivery. The website said it would be updated yesterday when they did not deliver it and it was not. I wish this company would just go away, and there could be somebody that could do their job. This is a horrible corporation.