FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

I will never in my life will use this awful company, they lost my suitcase which was a huge suitcase from Boston to Philadelphia. Tracking number ** and we even did not receive a refund, they do not deserve a single star.

The absolute worst experience every time I have a package coming from them. Their package delivery estimates are a joke. They’re always at least a day later than estimated, and this time it will be 6 days later than their original estimate showed. The customer service is horrendous as well. The chatbot can only answer questions that are in the FAQ. Calling and speaking to a representative is no better. They don’t have any clue of the actual situation at the holding center.

I have had multiple deliveries from FedEx. They were not my choice of delivery service. Every delivery is 2-5 days late, often damaged and many times delivered to the wrong address. I have been avoiding purchasing from any company that uses this service.

ZERO STARS! FEDEX IS AWFUL. Package was getting delivered on a different day than I was told so I wasn't home when it arrived requiring a signature. It went to my local office. I called and said I would be out of state for a week...They said it would be held at the local office. When I returned, I was told it was sent back because 5 days had elapsed. The local office and the Customer Support line said it was coming back to the local office upon instructions from the sender. Yesterday, I was told it would be there at noon..it wasn't. Today, I was told it was sent back to the sender and that FedEx never sends the package back after the 5 days. All of this can't be true. I asked to speak to a supervisor and was left on hold indefinitely. I went to the store and was told to call Customer Support again. This isn't how to run a company!

Our electric bikes arrived yesterday and Fed Ex should be ashamed that they even put them on the delivery truck. The bikes were so damaged down inside the boxes that the sprocket in one was bent so badly that the chain was rubbing against the tire. The bracket that the handlebars attach to was mangled and that was down in the interior of the box! The large battery was ripped away from the bracket that holds it and the prongs it slides into on the bike were bent out of place. The boxes themselves were trashed and parts of the bikes were sticking out of the boxes. Now we have the hassle of having to ship these back and hope we get new ones that aren’t destroyed.

UPS, Amazon, DHL, GLS delivery people can read signs, use common sense. FedEx delivery people are lazy or inept. They never use the call box to call the owner who opens the gate for the driver to deliver to the unit at our condo complex of 30 units. Easier I guess to either throw the pkg over the fence, leave the pkg unsecured in front of the gate in plain view of those passing by on the street or leave a notice saying the owner wasn’t home, even though they never even tried to call the owner on the call box phone! Lazy inept unprofessional = FedEx delivery drivers!!!!

I would leave a zero stars but it will not let me. Not only did they lose my irreplaceable package. The AI will not let me speak to a human. Disconnected the call. I really would love to know what happened to the package. Especially since the package contain an irreplaceable item.

Dog shit company, always delays packages, takes days to update tracking information.

I ordered an item I couldn't get in-store. Unfortunately, they happened to deal with FedEx. On three consecutive days, FedEx said they were on site at our apartment building to make delivery, and three times they said they couldn't deliver, even though they had all the info. Not once did they give me a phone call or email (I was told they would email) to say they were downstairs at our front door. I could have easily run downstairs to collect my package. Then, when the original retailer sent me a FedEx link to "manage my delivery", I filled out the form, twice, but kept getting the message "something went wrong". By this point, my blood pressure was hitting top marks. I tried to call FedEx to speak to an agent but couldn't get past the automated customer service. Thru that I set up an alternate delivery address for tomorrow. We'll see if I actually get my package....

Four times now, FOUR times they give me a delivery date and the date passes. The tracking site says "we're actively working to get your a new delivery date." Well, that will stay like that for days to weeks. I'm going to suggest to anyone I buy from to NOT use FedEx to ship to me. I'll pay extra to actually GET my packages. This is ridiculous. It's every single time. Over it. Don't use FedEx.

FedEx is absolutely the worst delivery service ever!!!!

Poor customer service - they are slow and dishonest about package delays - they throw around packages and drivers are rude - I really do not trust Fedex and wish my packages did not get delivered by them - if I ever have the option I would not use Fedex. The service has dropped off the last 10 years.

My name is Kristian **, and I have had the worst experience with FedEx in their entire process with trying to obtain a package. I was expected to receive a package requiring a signature and while waiting for 3 days, each one of them their delivery driver made a note that they attempted to deliver, which was flat out a lie! More so, when calling the customer service team, they hung up on me twice, denied me from escalating the issues, and then lie to me that they don’t have any drivers available to deliver my package. They don’t find resolutions and only try to dictate what they are willing to offer you, which is also a lie!! Their representatives do not help resolve nor make efforts to help the customer. In short, my package is being held hostage, customer service reps hang up on you, and that they should not be an option to use as a package carrier.

Calling FedEx is a total joke if you want to talk to a person to get information on an expected delivery date. My package I am expecting to be delivered has been stuck in Kansas (I am in Texas) for several days, and FedEx only has a recording regarding the package tracking number. Says it is expected delivery today....find that hard to believe being the package has been stuck in Kansas. VERY frustrating to say the least. I believe from many experiences with FedEX that if you want a package delivered without problem, then send it UPS.

On the afternoon of July 15, I took an envelope to send by FedEx to an adjacent state. I paid $103.50 for First Overnight delivery. It was supposed to be delivered by 11 am on July 16. That came & passed. I kept checking tracking, but nothing changed. When I called Fed Ex late in the afternoon, I was told it had "not been put on the truck". At midnight, tracking said it arrived in Baltimore--which is a 1 hour drive from the starting point.

SELLERS BEWARE OF THIS SHIPPING SERVICE. Package was shipped July 14, 2026. Tracking number **. They said package was damaged, but they do not want to return it to seller or buyer and they do not want to pay for damages they clearly caused.

Worst Experience from FedEx. My Parent Sent international Package. Still never Delivered. Fedex Wrote a Story for them Saying Customer Asked to Dispose the package. I am the Recipient and my parents Sent the package. We never got a call or Text on Asking to dispose the package., In fact FedEx Sent me an invoice of 20$ to pay as Customs clearance which Fedex Never Delivered the package. I never Recommend FedEx.

WTH is wrong with FedEx.? Stopped caring I guess. Sent package to wrong address. Didn’t call me to confirm. Just decided on their own where to send it because my mailing address is a PO Box. Thankfully it made it to a relative's house (and no I never lived there). Tried to call them back to find out how they came up with that address and to ensure it doesn’t happen again…. NOPE, endless automated loop with no customer representative. It used to be a decent company.

FedEx has been absolutely horrible with my package. The tracking says it was shipped to the warehouse, but they never scanned it, so there is still no update showing where my package actually is. My delivery date was August 4th, and today is August 8th, and FedEx still cannot tell me where my package is or when I’m going to receive it. I called customer service to ask if I could pick up the package myself or if there was anything I could do to get it. Their response was basically, “We have about 4,000 packages that we have to go through, so they haven’t been scanned yet.”

I have had a number of packages that were supposed to be delivered at my home from different types of online shopping and it seems that Fed Ex is the sorriest, most careless delivery service there is. Today I was looking for a package and got no notification that it had been delivered, and when I finally did get the notification and went out to get it from where it was supposed to be on my porch, there was no package. I ended up sending texts to all of my neighbors asking if my package was delivered to them instead.

If I could give them a negative value, I would. HORRIBLE, DISHONEST service. I am a business owner and have been waiting for my package for a week now. They keep stating that "the office was closed, etc". My business hours are posted on the entrance door. They keep bring the case (or just stating that they "attempted" delivery) in off hours. For example, yesterday they said "it will be delivered between 10-10:30 am on August 7". Nothing happened.

They lost my package and didn't admit it and didn't want to amend it. This package was not signed by me and they couldn't even provide the delivery proof photo.

The FedEx driver drove a 2 track between our house and the neighbors that is not for public use at 20 mph at least. Almost hitting our goat and 2 dogs. Dropped package and tore or of driveway way too fast for a driveway, hitting a hole in driveway. That vehicle will need work.

FedEx is unreliable, the customer service is absolutely horrible, each time a package is either sent to us or ordered it is either delayed or never delivered. FedEx has cost me a customer I have had for years due to lack of transparency. I have called on numerous occasions and have been given the runaround with no resolve. My package should have been received 8/1/2026. It is now 8/5/2026.... Still no package.

They Delivered package to wrong house then ask you to jump through hoops to get it back or refunded. On top of that the employees at the help center speak unrecognizable English, stuff that would fry and AI transcription, absolutely the worst. Kick your package all the way to its destination and the delivery would be better than FedEx.

If I could give them 0 stars I would. Terrible customer service. Drivers are terrible stating a single family home is either missing off the street (didn’t know houses disappeared) or is a business that is closed so unable to deliver package. No details provided by customer support. Customer support does not allow you to speak to a supervisor.

Retailers, PLEASE STOP SHIPPING VIA FEDEX. This shipping service is so constantly unreliable that I’ve decided to shop elsewhere when I see FedEx is shipping. Multiple days late. The automated system is no help, and neither are the employees. If something is missing or late, and a customer service is reached, most often it is promised to “arrive today” because a computer says it will. No one checks, or flags a missing delivery. Please ship with UPS, USPS, or DHL because they all have better support when a package is late or missing, and more so, their competitors are easier to contact and can communicate in the case there is a delivery disturbance.

Fedex is the bleeping worst shipping we have. They are shit in so many ways I cannot even describe. Their website is crap, their AI (which is garbage in general) is also crap, online and on the phone. Yet companies are always using Fedex because they are cheap (there's a reason) and then we have to do all the work to try and hunt down and fix what Fedex screws up! Fedex is absolute junk.

We paid for fast shipping, but FedEx completely failed. They opened the package, halted it, and demanded an impossible material breakdown. We explicitly instructed them to return it to the sender. Instead, they ignored us and sent it on a weeks-long global loop between Asia and America. After holding it hostage and demanding extra payment to return it, FedEx now claims the package has been destroyed. They never once attempted delivery to clear return address. Paying for fast shipping means nothing; they will use bogus requests to hijack and destroy personal property! Never use FedEx!!!!

We have a chronic issue with FedEx deliveries. Delivery instructions are on my profile for all deliveries to be made to the front door which is located up a flight of stairs. Instead, the driver ignores the directions and deliveries are being made to the bottom of the stairs in front of the garage window or to the side door of the garage where packages get wet from rain or sprinklers. I have initiated many complaints and have a number of reference numbers from customer service. They assure me that it will never happen again.

I am filing this complaint due to the unacceptable handling of my package and the lack of accountability by FedEx. My package was originally scheduled for delivery by July 26, 2026. According to the tracking history, FedEx allowed my package to remain at the StockX warehouse from July 22 through July 27 before it finally began moving through the network. Even after that, I still did not receive my package between July 27 and July 31, as promised. On August 1, I contacted FedEx Customer Service multiple times because I observed the delivery vehicle in my area throughout the day, yet my package was never delivered. The delivery driver is Alanna. Later that evening, at approximately 9:30 p.m., the tracking was updated with a delivery exception stating that the "customer was not available." This statement is false.

Customer service has bad attitude and hanging up you call is normal for these people. They need more training when talking to Customer. Also they never wrong. They will always make it like it seems your fault.

They have proven to be the slowest delivery company, even slower than USPS. And that's saying something. On two different shipments it took them 4 days to go less than 4 hrs of travel time. Literally from Tues to Saturday the package went from Fresno CA to Tracy CA. 2 Hours from each other.

They give certain delivery dates and the person waits all day long and their package never shows and then all of a sudden the delivery date is changed to three days later, I can't just miss work every time they change the date and don't trust the neighbors because they have stolen before. It's ridiculous and will make sure to use other options or start shopping the stores again. JUST RIDICULOUS...

Package was delivered to wrong address even though correct address was on package. After almost daily phone calls and so much different info, including having to come to distribution center and speaking to the expert on international shipment, I finally found a devoted, caring person in customer service. I would like to acknowledge DeeDee in customer service in St. Louis Mo. She took charge and package was delivered next day after laying in distribution center for a week.. You need more people like this to improve your overall rating.