FedEx Reviews

Shipped a package to Rancho Cucamonga, California on October 18 shipping verified by tracking number and eBay. It has been sitting at Bloomington, CA facility since 10/21 with absolutely NO movement. No one at FedEx was willing to help. Package is only 20 miles from facility to person's home. Will NEVER ship with Fedex ever again. Website keeps saying it will be updated soon. I don't know what Fedex considers soon, but for a package to still have no movement in 9 days is totally unacceptable.

I have NEVER received a package on time with FedEx. They’re BY FAR the worst, most unreliable delivery service. If I order something from Amazon and it’s being delivered by FedEx I will be canceling it. It’s hard to believe a company that’s main service is delivering and they can’t get it right. I understand unforeseen issues occur, but they consistently FAIL at meeting delivery dates. Amazon needs to find a different shipping service.

Terrible experience from delivery personnel to customer service! I made sure the shipper did not require a signature so my package could be left at my doorstep. Despite this, the driver took the package when no one answered the door and did not even leave a door tag. I called about 30 minutes later to request a reroute, explaining that the package was temperature-sensitive. Customer service assured me it would be delivered that same day. When it still hadn’t arrived by 6 p.m., I called again and was told to wait until 8 p.m. because it would be delivered by then. I waited. It NEVER arrived.

The absolute worst service ever!!!! Package tracking keeps changing to very single state except the one I love in, I paid for expedited shipping, it's been a month and my package is still in transit. Want to claim my money back as I had insurance on the package and I want my expedited fee back but the website keeps crashing and I can't put in a claim without creating a profile!!! 🤬🤬🤬 Customer care is just a automated responses by a robot and can't get through a human for actual help!!!! Stealing hundreds of dollars from me and getting away with it!!!!

Had expensive jewelry delivered by FedEx 2 day delivery with signature. Missed delivery on Friday. Jumped online to have it hold at local location for pickup that same day. Received email that it’s ready for pickup on Monday. Showed up and no package. Called customer service and complained. Told me I should receive text when it’s ready for pickup. It’s Tuesday and still waiting. WTF- paying for 2 day service and still waiting.

They don't know how to deliver packages to the right place and they don't deliver on time. Customer service is awful. They talk to you like you're not important.

A piece of jewelry was shipped from Cincinnati, Ohio on Friday, September 11, 2026. It was received in an opened tampered box empty when it was delivered to my house on September 14, 2026 in Forest, Virginia. The package I still have, shows someone opened the FedEx box with a knife and then taped over it with a sticker. It appears as though someone at FedEx stole it. It was valued at over $1,400. The receipt showing its value and the original jewelry box were also taken.

HORRIBLE service.... 4 times, ALWAYS leaves it at the wrong address. Try getting through to talk to someone at the almighty FedEx, impossible!@

The issue I have with FedEx is simple - I am expecting a very important package that was shipped one-day.... I check the tracking and even though it was on a truck early morning, the delivery notes by 8PM! Of course I could PAY and use the so-called delivery manager and pay for a tighter delivery window! At one point, I felt FedEx was the gold standard... NO MORE!!!!

We recieved a delivery notification of 10/23 for a paycheck we needed. Waited ALL day as it required a signature. Nothing came and no notification. Waited all day Monday. Nothing. Called Tuesday the 27th. Now told delivery will finally be made tomorrow the 28th. Fedex trucks passed our home multiple times during those four days. This is the latest in a string of many issues. Recently we had deliveries of parcels that came in separate boxes. They strung out the deliveries over several days bring one or two boxes at a time. Fedex is no longer reliable.

There is one star here only because zero was not an option. I live in a secure condo bldg and receive frequent wine shipment (we are collectors), especially in allocation seasons. Now, we can be reached by simply entering our unit number or name in directory but, nonetheless, I also leave a note when a box is due with my cell number, advising that we are here and will come down to sign. UPS manages to this, but FedEx never even tries.

I've ordered 6 pack of chips from Turkey and they send me an email saying they can't release it due to it being a liquid, powder or pharmaceutical drug. NONE OF THESE APPLY TO A PACK OF TURKISH CHIPS!!!

I want to start by saying this isn't just one package. My FedEx location is completely terrible. I never get a package on time. I get an updated delivery date and they can't even meet that. I'm tired of no customer service and paying for expedited delivery only to throw money down the drain. For over 15 years I've had issues with them. I'm not in the middle of a desert or on top of a mountain or anything. Just simple small town located less than 20 miles from their main facility in the Spokane area. For example my current package made it to their facility at about 6pm on the 24th of October. It will not be delivered today even though it updated Saturday afternoon with an exception and a new delivery date of today the 26th of October. Unfortunately at 11am it still hasn't been changed to out for delivery so I know it won't come today. I paid extra for something I will be lucky to get tomorrow.

FedEx doesn’t just have a delivery problem. It has an accountability problem, a customer service problem, and apparently a serious problem with employees taking initiative. I paid extra for overnight delivery. My package was supposed to arrive Friday by 1:00 PM. Instead, FedEx informed me that an accident during pickup prevented the package from making its scheduled flight. Accidents happen. I understand that. But what I cannot understand is how a company with FedEx’s enormous resources seems incapable of making a genuine effort to correct its own service failure.

These folks must hate their jobs, and filled with thieves. I have had multiple deliveries stolen. This last one was a Bible. Can’t get to speak with anyone because the screening won’t allow it.

Don’t use FedEx for your holiday (or any other) shipping needs. FedEx is keeping my hard earned money! I used FedEx and paid $27.19 to ship a package to my grandson. In the package was a $140 Nike men’s jacket and a $25 McDonald’s gift card for a total of $165. As proof of delivery, the FedEx driver took a picture of a white door where they claimed to have left the package. My grandson’s door is dark blue. I immediately informed FedEx that the package was not delivered and submitted a claim. I also immediately RE-purchased the identical items in my grandson package for another $165. This time I used UPS and paid $20.13. The driver for UPS delivered the package to my grandson as labeled and also took a picture of the dark blue door as proof of delivery.

You are the most terrible delivery service!!! How is it possible for a 13 kg parcel to be released from customs, only for an empty box weighing just 2 kg to arrive at the recipient? My children have been left without their gifts.

Review: I had 5 boxes shipped to me from overseas over 20 days ago. 3 of them arrived on 10-13-26, but the remaining 2 boxes have been held hostage by FedEx since 10-14-26. For days, FedEx has been spamming my email with automated alerts stating, "Your delivery is scheduled for tomorrow until 8:0 PM." Every evening, nothing happens. Instead, the tracking page updates to a completely false status reading: "A request was made to change this delivery date" and "We're sorry. Your package wasn’t sent out when expected."

I took the day off from work to sign for a delivery. I live in an apartment building. The driver just put a tag on the entry door. How was I supposed to know that he was here if he didn’t come up to the apartment door. They expect me to take another day off to sign for this which I can’t afford to. This is unacceptable!!!

I had a package that was supposed to be delivered. The 1st time they said it couldn't be delivered due to weather and the weather was perfect that day. The 2nd time they said I wasn't home but I was. I just didn't know they were here. They never blew a horn or docked on the door. I seen them on my camera after they lift and said I wasn't here. Now my package has been sent back to Walmart.

Complete lack of customer support. Was expecting an international package. It made it all the way to me, and then there was a delivery exception. That was three days ago. There is absolutely no way to contact a representative at FedEx. They have isolated themselves behind an AI phone bot, and their webpage will only tell you something is wrong with the package. Not when it will be resolved. Not IF it will be resolved. Absolutely nothing. I have never seen a company that has no means to resolve a problem. Must be nice to have complete lack of accountability.

I don’t understand how this company is still in business. @AMAZON, you need to switch to UPS for third-party shipping. FedEx has had my package for three days, each time saying it’s on the truck by the end of the day. It will be delivered the following business day.

As long as USA is occupied country by - you know who nothing will change. I sell on ebay and print my own labels online and drop it off in the drop place and I'm verrrry careful as this is not the first time that has happened to make sure that weight and size is correct. Several days later I keep finding out that they charge me way more. Whyyy? Because that's what they decided. I ask the thief in the store, "Can you check that everything is ok???" Answer NO. Whyyy? Because thief wants to steal while you sleep.. What can I do about it??? Nothing. Where else can I go??? I can go to the same Blackrock own UPS pro...tute. You have no choice. THEY own you and everything in this country. One day when sheep wake up I hope they will be awarded for their theft and pros...tution. KNOW WHO IS WHO AND WHO YOU DEALING WITH.

You idiots left my credit card on my front door; it could of blown away, and some ** could of used it. I hate you.

I would do zero if possible. A fraudulent package on way to my house and I cannot protect my family because Fedex has no one to stop this package from arriving. My attorney will be contacting them. You are putting my family in danger.

I need a medical device to walk. Delivered to my home when FedEx feels like I deserve to get it delivered. Although they are happy to say any minute now, down to the hour. Has anyone ever received a package on time? Or close? Anyone else get the message "We forgot to put it on the truck."??? It's your JOB to get the packages on the truck.

Friday evening around 5:40, FedEx left a box of medical supplies sitting at the end of my driveway, 75 feet from my house. I was not aware that it was there, so when Hurricane Isaias came through, the box got soaked and completely fell apart. When I checked the tracking #**, it reported that the box was delivered to my porch. Yeah, not only did the driver not give a crap, he lied about it. Not at all impressed.

Why and how is FEDX still in business!! If I could give a one star I would! They have told me the last three days my package will arrive and it still hasn't, their stupid information they send on your email is a joke. They keep telling me it's out for delivery but it still showing there are still in Ocola Fl.!!! I have waited here for them putting things off so my package is not soaked due to all the rain we have had here in florida. You can't get a hold of no one. All they have is a dang computer that has put people out of work. I wish they would go belly up because of they have the lousiest customer service there is!!! They told me again today my package would be here between 9:35am and 1:35pm. We'll it's going on 4pm and still no package!!

Amazon deliverie(s) Fur 354. Placed four of my heavy packages (too heavy for me) in wrong place for porch pirates to see 👀 👀 👀!!!! He refused to help me put them in my safe hiding place behind the arch gate like the ten signs requests... He said he didnt have time because he was getting a $60 bonus to get to his next delivery on time... I told him I just had surgery. He still refused... I said I am writing a bad review. He said he didn't care... I told him to get off my property and don't everrrrr come back... I reported both deliveries to Amazon!!! A week prior...another FedEx guy opened up my container. Took *out* a package and left it on *top* of the container for rain and rodents!!! Then left my FedEx long box propped up again my gate and left my gate **open**!?! Defeating the whole purpose of hiding my box from porch pirates to see 👀!👀... I yelled 🗣 out to him but he completely ignored me. 😡😡😡

This isn't even about packages. It's about THEIR FEEDER PLANES!!! Almost every day at least 4 feeder planes fly DIRECTLY over my house! Back to back! It's become such a disturbance in trying to tell FedEx in some way now! So if someone from FedEx sees this! Please please please route your planes with variations!! Please please stop flying over the same neighborhood!!!! 😭😭😭😭

Horrible. Used to have no problems, now I keep getting messages that they tried to deliver but address is incorrect. Multiple times. Nothing but excuses from AI assistant. No real person to talk to. No recourse. I get notified that a shipment is on the truck for delivery with a date and time, then phone calls saying they didn't deliver because my address is incorrect, EVEN WHEN THEY READ ME MY ADDRESS back to me. Super frustrated and disgusted.

Ordered an espresso set from Rome Italy. Package came as if it had been through a war. It looked like it had been thrown around like a football. Inside, 4 of the 6 saucers were broken in half and 2 of the 6 mugs. Only bubble wrap was on the pieces themselves. There was no insulation, bubble wrap or protection of any kind inside the box so there was a ton of empty space. In addition I was charged an extra $81 for duties. I opened a claim and within 2 days the claim was closed. I had a voicemail saying I needed to contact the shipper for them to put a claim in. As if the recipient who received the damaged goods had no right to put a claim in. This is absolutely absurd. It is corporate greed at its worst and their way of pretending I don't have any cause by making the recipient who is out their hard earned money going through extra hoops to try and get some money back when they have no intention of providing a penny. Garbage company.

I have been expecting a delivery of a very fragile and expensive item from a local Gallery. The original delivery was scheduled for Monday 10/5/26. The package did not arrive. The delivery was rescheduled for Tuesday 10/6/26, no delivery again. I received a text saying it was rescheduled due to operational issues. It was rescheduled for Wednesday 10/7/26, no delivery again. At that point I contacted FedEx customer service on Wednesday 10/7/26 @ 8:40pm and requested to take my package at a FedEx facility so I could pick it up myself. It has been a nightmare dealing with this situation. The customer service representatives for FedEx are outsource outside of the US. They barely speak English and they make all kinds of mistakes. I don't understand what is the organizational problem with FedEx. They are incompetent, unreliable, and inefficient on purpose or by design. This organization should not be allowed to operate in this country.

Do not order from anyone that is using FedEx because there is a possibility of your package being stolen by the delivery driver. I ordered from Best Buy who use FedEx for their delivery. When the driver showed up my doorbell camera recording him scanning a package, get back inside the truck for a signature and driving off with my package. I contact Best Buy about the situation, they said since the package was signed and delivered, there’s nothing they could do about it. I call FedEx with video of the driver stolen the package and all they can tell me is the seller has to file a claim. When I explain to them that the seller is not going to help because you all have in your system that the package was signed and delivered when the package was stolen by the cricket drivers you trust with people’s merchandise. So if you all see this do not please, do not order from anyone that is using FedEx for delivery their drivers are thieves

If it all possible, do not use FedEx ground, they promised an overnight priority shipment delivery by noon and I paid $200 for this delivery service and they failed when I called to request a refund. I went through a number of steps with two different customer service representatives, and because I went through a mailing service they refuse to listen to me and refuse to get a manager when I asked for one. Use UPS instead. Do not use FedEx.

It's been almost 2 weeks and my package still hasn’t been delivered. You cannot get through to a real person when regarding your order. They say it has been from weather delays but doesn’t appear to be any inclement weather where the shipment is coming from.

It's unreal! FedEx changed the times THEN when you go to look at the delivery map you only get one look and the system locks you out from looking at it again. From this point on, I will be asking sellers if they use FedEx. If they say "yes", I'm cancelling the order. NO MORE FEDEX!!!!

This is the worst shipping company. They do what they want and do not care about their customers. They pretty much refuse to deliver to us on time. It has happened multiple times. Last time, it was furniture that I eventually had to go get from their distribution warehouse in North Canton, Ohio, because they refused to deliver our stuff over the course of weeks. This time it was perishable food they (Wooster, Ohio) delayed for 3 days that thawed and spoiled due to their incompetence. It even had in big letters on the box perishable, frozen food. Trust me, do not ever use these people. I thought it was one distribution warehouse that did this, but apparently it is a company thing.

FedEx ground is the worst delivery service. No adherence for given time. False reporting. Very bad customer service. I am not sure why shippers use this service. Compare to this UPS comes out way superior.

I live on the Oregon Coast in a very rural area. My house is on top of a hill. My driveway is all concrete and my fedex account is noted to leave packages on my covered porch, so they don't get wet or damaged by the animals walking through my property. Most drivers follow the directions but sometimes I get a lazy driver that just leaves them at the bottom of the driveway and if I don't look at my email it just sits there exposed overnight.