FedEx - International Deliveries

I use FedEx services for more than a decade and for more than 5 years since I moved to work in Japan. I always followed their instructions carefully and strictly. I did ship the same dangerous material (requires MSDS and UN ID number) many times to few European countries. However, in December 2011 I attempted to ship again, but was returned back because the customer's declaration for dangerous goods for non-compliance.

I shipped again on January 5th, 2012. I was rejected again because simply crossing out the option "radioactive" was done with a ink pen, not with a typewriter that shall be "XXX". I told FedEx customer support that the era of typewrites is over, and we cannot access such a tool, but they say it shall be used strictly. What "strictly" means if something is to be crossed-out as non-applicable and based on whose criteria and judgment and be considered "incorrect"?

I strongly reconsider my FedEx usage in the future.

Some jewelery I forgot in San Francisco was shipped to me by the hotel. The shipment arrived safely in Australia, but unfortunately the FedEx deliverer ignored instructions to leave the package in the electricity box on two subsequent occasions. Despite giving them phone instructions on both occasions, and finally left a message to say that the package would be returned to sender due to failure to instruct. FedEx Australia have acknowledged that the delivering officer ignored instructions, and kept leaving notices that he could not deliver due to my absence. I had left all the signed discharges in the electricity box, as instructed.

Finally, I was told that the item would be delivered between 9.30 and 10 am on the following morning and that I had to stay at home to receive it. So I stayed at home, missing expensive professional development I was due to attend that day, only to receive a call to say the package would be delivered at 1.30pm. I demanded an immediate delivery, which did finally occur at 10.30. The package was finally delivered, but I find the charge of $88.71 outrageous in view of the poor service I received.

I ordered a dock and an iPhone from Apple on October 22. The shipment was in two parts. Fedex delivered the dock at my residence. Now when the phone was due to be delivered, they keep saying I gave the incorrect address and there is no buzzer number. I called them up so many times to give out the buzzer number. My question is, how did they deliver the first parcel if the address was incorrect?

I will never, never, never going to FedEx. .I will make sure whosoever I see using Fedex are warned. FedEx is no good.

I received a consignment from Hong Kong "Tungsten carbide insert" and I would like to bring the following to the management's attention. I was informed that the consignment was held by customs in Mumbai. But the same was cleared by paying duty without my information or approval. The consignment was opened for valuation, again without information or authorization. Upon receiving the delivery, it was found that the package contained only 1,104pcs, whereas the package is for 1,150pcs. There are 46pcs short in the package. There was no receipt for the payment made to Customs department in Mumbai.

FedEx lost another envelope that our company mailed to Hong Kong. After we dropped it in the box, it never appeared again nor was the tracking number ever entered into their computer system. We only will be using UPS international from now on.

It's been two weeks since the declared delivery date of an international package that got lost by ** FedEx. Still they are unable to trace it! At the same time, they are not sending it to claims department.

Every time I call (they never called me in these two weeks with any update) them, those ** customer care people keep saying that investigation is still going on but they haven't traced that yet but the agent who is doing the trace will give me a call with the updates. But that never happened.

There are thieves working there who have stolen my package worth of $620! How can an 11-lb. package be lost when they have such technology to track each and everything?

I am still waiting for a package shipped from China via FedEx containing 600 stainless steel rings. FedEx confiscated my package saying that I need to obtain a permit to receive 'Mother of Pearl' from the Fish & Wildlife Department? There is no 'Mother of Pearl' in the package!

I spoke with employee #1. She told me that the package would need to be inspected. I said fine then open it, look and see that there is no mother of pearl, but only stainless steel. She said they would do that and release the package for delivery. The next day I received another call from employee #2, telling me that I need to obtain a permit from the Fish & Wildlife Department for Mother of Pearl. Apparently employee #1 did nothing, now employee #2 is telling me the same thing. Later that day, I called to see if the package had been released. Again, I was told the same thing. Next, I spoke with employee #3, the International Customs Advocate in PHX. He told me to email him an invoice stating what was in the package. As I am the receiver, I had to get the invoice from the company in China, shipping me the package, which I did and emailed it to all 3 employees.

Now, as of day 4 in this process, no matter who I talk with, no matter how many times I say that there is no Mother of Pearl, no matter how many times I tell them to open it, nothing has been done. My package still sits somewhere at FedEx. I spoke with someone at Fish & Wildlife and they have never seen the package, but according to FedEX employees #1, 2 and 3, it has already been inspected once by Fish & Wildlife and will have to be inspected again.

I just got off of the phone with the FedEx International Department again, only to be told that employees #1, 2 and 3 do not work for them and that they do not have a Customs Department! I hung up and called again, now, apparently employee #1 does work there but is not in the office, I left her a voice mail. I called again, finally Employee #1 tells me that there is nothing she can do for me and hangs up.

That is the level of customer service provided by FedEx. I have no one else to call and I have emailed only to get a response that I need to call the number I have been contacting! Unfortunately, I have been going in circles with these people. They still insist that I need a Fish & Wildlife permit for a box of stainless steel (maybe they could tell me what animal stainless steel comes from), and I have not received my shipment for which I have already paid. My package is in FedEx limbo.

I was expecting an international shipment of garments. What I actually got was an envelope with United Nations documents! Although the Airway Bill and attached Invoice mentioned the weight as 5 kg/11 lb., nobody at FedEx wondered about the weight of that envelope which was less than a pound. It has been now 32 hours after I received the wrong package and FedEx still doesn't have answer to the actual package that was shipped! A company like FedEx is not able to trace that package is ridiculous.

According to their agent information that parcel would be delivered today only that is 21 Nov. I had that worst experience of sending some thing with FedEx that I will never ever use them and suggest people not to use them at all even they claim they are cheap.

I am president of an international giftware company. For years I have refused to either ship or receive any parcel via FedEx because in the 1990's we fell out over a billing charge. Recently, we added 62,000 sq. ft. to our facilities and I thought maybe I would give FedEx and opportunity to do business with each other again. I made a few calls to Fedex on shipping a package to China and now I know again that I would hand-carry a shipment to China before I would use FedEx. They are a very customer unfriendly company. I want no part of their services.

This is the only problem we have had with a multi-million dollar lawsuit out of London, England. It tarnishes our reputation on both sides of the Atlantic and is going to cost us lost interest.

Damage Resulting: The loss of the pictures require that I re-send them which will result in a longer wait for us to be together. We have a long distance relationship that is very hard to keep going and this only makes things worse. Knowing that my package was opened and items stolen, I have no idea if they copied all my personal information to include my SSN, birth date, birth certificate and many other highly personal items that must remain secure. You cannot put a price on identity theft and this is a real possibility now.