FedEx Reviews

I just want it FedEx to know your driver Paul had excellent customer service. You need to let him know about a good review. He deserves it. Employees with fed ex work hard! Lots of steps at my house! 😁

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

FedEx is hands down the worst delivery service I have ever dealt with, and that is saying a lot. Week after week, they consistently delay my packages. It is absolutely ridiculous to watch the delivery truck on the tracking map literally two streets away from my house, only for my delivery to be pushed back yet again. The level of incompetence from this company and its staff is staggering.

I purchased a new phone from a seller on Walmart.com. Seller sent it FedEx 2day air. 4 days later and still no phone. FedEx has become the most unreliable delivery company. They used to be the best. Since they changed their business model and started sub contacting everything they are going downhill. I hope they figure it out before it's too late. I will never make a purchase that is delivered by FedEx again. I never receive it on time and sometimes never do.

FedEx has always been terrible. In the past month, one FedEx driver picked up and then dropped my Starlink dish damaging it. It was caught on hi def video and forwarded to FedEx. Then day before yesterday, a package was marked delivered at 12:32 pm. No FedEx driver was here all day that day. They did come yesterday at 11:59am and then took the package with them. Again, all caught on video. FedEx will do nothing about this, and my only recourse is with the shipper. When will the federal government get involved with this. At this point I’m having a sign made for my business that clearly states at the driveway entrance, that FedEx is not allowed on the property, and that they are formally trespassed. I am also making sure that all vendors know we do not accept shipments from fedex.

Well, it's the next day, still waiting for my package. Customer service does not know what they are doing; they are part of the problem with this whole garbage company. One person tells me that there's a problem with customs. I told him he was full of crap; it was on a truck yesterday but never got delivered. Then the same guy tells me that it's at the facility and I can pick it up. I go there, and you can't get in, and then I call somebody else, tells me it's on a truck out for delivery. The website said it would be updated yesterday when they did not deliver it and it was not. I wish this company would just go away, and there could be somebody that could do their job. This is a horrible corporation.

I first placed my order with Humana on July 9th and tracking showed it was in Dallas.Texas. This package never showed up. Called Humana and they cancelled the order and resent it. On Sept 11, we called FedEx, and after numerous attempts we got connected to a live person, who was of no help at all. She said it was the shipper's problem. I said no the tracking number shows you received it in Dallas, who where is it. Humana tried contacting FedEx and basically was unable to resolve it. They also said that FedEx doesn’t return cancelled orders or undelivered packages to them. This seems to be a loss on Humana that will get passed on to the customers…me by making my insurance cost go up in the long run. My concern is who is taking these packages when they are in the possession of FedEx. Poor service, unhelpful live persons at customer service after long wait times, and the big questions as who is profiting off the missing packages. L

I wish I could rate it with 0 stars. I don’t understand how one carrier can be so mismanaged while other carriers thrive. All of them have their issues, but FedEx lets my packages sit one city away for days. I have two packages in two different facilities, going to different addresses. They’re both delayed. One package has been enroute for 8 days from Phoenix to metro Atlanta. Now that it’s Friday, I will wait until at least Monday for it. So, it will take almost 2 weeks for a small shoebox to be delivered. There’s a great chance it will be thrown into my lawn as well. The WORST carrier. I don’t understand major companies still using FedEx.

FedEx has become the absolute worst delivery company hands down. They promise delivery on a day between, say, 10 & 2. Then make it later & later, then by end of day. Well, after three days of this I phoned shipper to cancel the order. When they actually do deliver a parcel, the driver throws it from the truck, not caring whether it’s fragile. You can’t speak with a representative, they have an AI wall on their phone as well as their website chat. In short, FedEx is crap. Oh, & I can’t add any receipt or photo, as I never received the parcel.

FedEx delivers packages for Wayfair. I ordered a mattress from Wayfair on 8/28/26. They have given me at least 4 different delivery dates that this item will be delivered and has not delivered this package yet. The 1st delivery date the item was supposed to be delivered on was 9/2, second delivery date was 9/5, the 3rd delivery date on 9/9 and 4th delivery date on 9/10. They do nothing but send emails with dates, but has not made a delivery. I have notified both companies of my intent to seek legal action if needed.

I never use FedEx but the last 2 times I've had packages be sent through them because it was the only way. First one I paid extra for 2 day and it was supposed to be dropped off before 5pm. It did not get here till 9pm and there was no updates on tracking. This time it's a medication and was supposed to be here by 12:30. When it hadn't arrived I checked. It was delayed till 5pm. This medication has to be kept cold and it already spent a day in Arizona where it was over 95 degree. Tried to get answers from the website and the chat option and got no help. It just kept saying the same thing over and over again saying it will be here by 5. Meanwhile who knows if the package is still cold. The fact that I now have to use them for my medication concerns me because what do you mean you can change the time of delivery even if it's time sensitive.

The service is horrible. My package is delayed and going from state to state to state with the so called status of "on the way". What kind of status is that? It did not arrive by the first committed date, and now it has been issued a new delivery date three days later. Why does it take an entire week? The updates are not sent by email as requested; the chat line is a joke, and a live person does not answer the customer service phone. It's just a recording that will not let you get past the "on the way" answer for everything. I would give a negative star if possible. You don't deserve one star.

Had 3 pieces shipped from back east to Idaho. Shipped quickly until packages got to Idaho. Day of delivery, driver falsified attempted delivery. Never called and customer service stated they needed a number when the number is printed on the bolt. Lied to by customer service supervisor "Dave" who stated he would respond within 2hrs. This is the 4th time FedEx has lied, lost or misdelivered our shipments. Most worthless shipping company known to man.

A Fedex driver was inside of my pool enclosure today preparing to jump in. He explained that he thought it was an apartment complex and he justed wanted to cool off. I explained it was a private pool. We have one residence on my property. The padlock was in the gate, but not locked. He removed it and helped himself. Frequently they drive through my circle drive, even when they aren't delivering a package. He explained that he had used the pool two other times this summer. Extremely unprofessional. I suggest using UPS for your deliveries.

This corporation provides terrible service and disregards customer packages. If a package is damaged, they refuse to acknowledge their responsibility, even when you contact customer service. Additionally, the website consistently returns a 404 error when you attempt to submit a claim, indicating that they are unwilling to process it.

Worst company EVER!! Never and I mean NEVER deliver when they are supposed to. Tracking shows on the truck and out for delivery for DAYS!! Can never get satisfactory answers from customer service. The joke around here is that if it is being delivered by FedEx there is no telling when you will get it no matter what the updates say!!!!

Extremely disappointing service. FedEx was supposed to deliver my package three days ago, and it still hasn’t arrived. Even worse, the tracking information now shows no anticipated delivery date whatsoever. The package is sitting at a FedEx hub less than 50 miles from where it was shipped. Meanwhile, I’m left with no useful information about when I can actually expect my package.

This company is unbelievable. I have a pre-paid printed express delivery tag from a luggage company that was repairing bags that American Airlines damaged. I called Fed Ex for pick-up and was given a time. No pick-up. I called the next day and given a time and confirmation number. Again, no pick-up. On my third attempt the FedEx customer service person in the Philippines said the two guy taking the second order got my address wrong. He said his supervisor, Vince, would call me in 3-5 minutes. I never received a call from this "Vince". I really wonder if this company is dysfunctional.

FedEx is an American Disgrace story. Once a proud example of American success and pride of the international shipping industry. Now unable to provide even the most basic services, worldwide. No reliable tracking or delivery; no functional website; No customer service - this 3D world operation is a pathetic example of profit over pride. Irresponsible, incompetent & shameful. Let's help them finally go Out of Business! Boycott this loser company!

I had a package delivered. I met with the delivery guy and he said he was bringing it to my office, he did not. He left with my package and then I called Fed Ex and they said that it was because the suite number was not on the package. The Fed ex phone does not work . It keeps cutting off. It is impossible to call. I tried all day long. Then it cuts you off and says they will call you back no one does. I was never told what happened to my package. I am just hung up in the air.

If I could give a zero I would. My item has been out for delivery 3 days now and keeps getting returned due to weather delay. It is sunny as hell these 3 days so what weather. I could have gone to South Bend to the location and picked it up myself at this point.

8 out of 10 delivery didn't follow the delivery instruction and left the box outside even the rain was forecasted. Several times they left the box right front of our garage door and I didn't see the box and drove over it. I've talked to a several person on the phone and the regional manager supposed to call me but he never did. FedEx is the only delivery company that doesn't follow the instruction. UPS, DHL and Amazon ALWAYS ALWAYS leave the items on covered front porch. I stopped ordering from one site because they use FedEx for delivery. That's the only reason I stopped ordering from them. Deliver drivers, their managers, regional managers don't care about the people they are delivering.

Use a different provider. Don’t give these people your money. After they failed to deliver in the 2 day timeline I called for a reimbursement of some sort to be compensated for the ridiculous fee. They told me I have to wait till the package is actually delivered and call back to discuss being reimbursed. Nothing like admitting you were wrong and having your customers have to chase you around for a refund. It should be automatic, I didn’t even want to be fully reimbursed.

Terrible service all the all the way around, but what does one expect when the CEO is from a 3rd world country INDIA and 99% of the customer service is in INDIA. Shipping SUCKS. It gets set aside or lost, Customer service is Very POOR ENGLISH speaking. ** women/young girls with ZERO common sense. They read Scripted replies, "Sorry you have to call someone else to do our job." Totally worthless company all around.

Remember that South Park episode lampooning the local monopolies that cable companies used to be (and still are to a lesser degree) where the employees of the cable company all have shirts that have openings allowing them to rub their nipples as they engage in exactly the "too bad, deal with it" behavior and mindset associated with service providers that have no market competition? Yeah, FedEx is that but for real IRL. Once upon a time, FedEx was considered a market leader in the private shipping industry, the upper-crust pick. FedEx was portrayed by Tom Hanks in Castaway and genuinely seemed to have earned that sort of societal respect (for comparison consider Kevin James as oofy-doofy UPS guy) and wowee have they utterly trashed that reputation.

I lost my phone while at the Milwaukee International Airport and Delta was nice enough to offer to ship it back to me. I provided them with a FedEx 2 day express shipping label and organized for the package to be picked up the next day. The next day the package was picked up by FedEx and I received a pickup confirmation. Check the tracking number and it doesn’t work. Two days later my package never arrived. I called FedEx support and was told they could do nothing because “they need a working tracking number”.

Fed Ex delivered my packages to the wrong address AGAIN. This is the second time this summer. Fed Ex you have to do better and invest in training your employees. The worst part is that my house number is large and clearly visible on my home, this was a day time delivery and I work from home with my desk by the front window. You can't get a customer service representative on the phone the automated systems blocks this request which is even more frustrating. To add insult to injury the one picture taken as proof of delivery is of the boxes only, you can't see the house or location to confirm it's the right address. If this is happening during the off peak season, I can't imagine the peak season around the Holidays.

I have provided a dry and secure place for deliveries. The last 15-20 deliveries have all been put in areas that are not secure or dry. They have the instructions in their system. I have the instructions posted on all of my doors. I have called them several times and I have filled out the delivery rating questionnaires. When I call they assure me it won't happen again. They are the WORST!

They need to go out of business and do us all a favor. No delivery service in the world is as horrible as FedEx. If you work for these idiots, please quit and go elsewhere…

Federal Express is terrible at can do. Federal Express could not deliver water if Federal Express owned all the water in the universe. Terrible company & the most brain dead corp in the planet

I was inconvenienced by Fedex with a delivery attempt message; now screwed and not able to pick up my item at a pickup location. The app is always crashing. Customer service is overseas.

FedEx was supposed to pick up an overnight express delivery for medical testing on the 26th of August and deliver it by the 27th. I was just updated that it would be delivered by the 31st. What the hell kind of overnight delivery is this? UPS got a package from Missouri to my house by standard delivery in 2 1/2 days. FedEx overnight sucks.

I had to use FedEx, which I dreaded because there is always an issue every time I use them. As without failure, there was a problem. I shipped a computer to our IT department, it arrived in a completely different box, had my original shipping label on different package than what I shipped. The computer was STOLEN and they shipped shelves. As other reviews, you are unable to get a live agent to help with the issue. Sadly, this corporation does not respect consumer reviews and continues it's poor service. Shame on you FedEx!

FedEx is the worst shipping company in the world. They literally made it super difficult for me to get my package and the anticipation on it was a nightmare. I literally took the day off work and stayed home to receive this package and without even knocking they left a we missed you sign on the door. I literally had to put a, "I'll tip you. Just knock loudly on the door," for them to knock and give me my package. Wouldn't buy again if this is the shipping company I receive.

This is the message I got when I filed a complaint when they lost my package or deliverd it to the wrong address. "Research for tracking number ** is complete: our records indicate your package was delivered on 8/21/2026 10:06:44 AM. If the package has not been located, please contact your shipper and advise of the situation so they can further assist." Fyi I have a Ring camera, you definitely did not deliver it. Garbage company.

I would give zero stars if I could. Absolutely horrible delivery service. Infinite every kind request and can’t get them to resolve issues. I hope thy go bankrupt.

I ordered a book from Italy for 25 euros. It was shipped by FedEx, and they are now charging me 17.6 dollars for an import duty fee, even though books are exempt from import tariffs. The actual incorrect duty charged was only 2.6- the remaining 15 dollars was a fee that FedEx applied for handling the duty! This policy is so common for FedEx that there is actually a whole New York Times article on it- **. I order a lot of books from overseas, and FedEx is the only carrier that has done this to me. I now tell all the companies I purchase from about it, and ask them not to use FedEx.

Nearly every package I have received in the past two years has been late. Why does FedEx give delivery dates when they never meet them? No reason for the delay is ever given. Why would FedEx provide that courtesy to their customers? FedEx is one of the worst companies I have ever dealt with, and they give the impression that they don't care because our options are so limited.