FedEx Ground

I called 1.877.777.6040 on Monday, February 6, 2012, to schedule a 2-box pickup. I was informed that it would be Tuesday, February 7, 2012, before the pickup would occur, and gave a pickup confirmation number. Late Tuesday afternoon, I noticed that the boxes were still sitting here, so I called FedEx, and was told that the pickup was still on schedule. I came in this morning, and the packages are still here. I called FedEx for the 3rd time, and was put on hold, and then told that a man named Will, would be calling back. Will called back a few moments later, and asked me to read the numbers to him below the bar code. He then said someone would pick up the box today. I corrected him, and told him there were 2 boxes. I am extremely dissatisfied with FedEx. What is the purpose of the pickup confirmation number? The customer service was poor, and not one person I spoke with, even apologized for the mix up.

I placed an order through Macys.com on January 4th, 2012. I did not get my order so I called FedEx and they had no idea and said they would do an investigation. I was told that I needed to call Macy's and have them make a claim. I called Macy's and eventually found out that there is an investigation and that 2 of the sweaters I ordered were no longer available. She had what was available reshipped to me on the 14th. I was not given a new receipt or tracking number from either place so I went to the store.

I cannot tell you how many times I have called to FedEx and Macy's to find out where my order is and I keep getting "7 to 10 days." I am tired of hearing it. I called Macy's today and the guy said, "Well, you were told last week that you just need to wait your 7-10 days", when the lady actually told me that if FedEx had not delivered it by end of week to call this week. I am really sick of the runaround by Macy's and FedEx. To this day, I still do not have a new tracking number. I am angry! I have never had such bad service in my life from two businesses that are credible.

The tracking site said my package would arrive on schedule. Not only did it arrive two days late, but the driver put it in my rural mailbox instead of bringing it to my house. My mailbox is 1 mile from my house. I was unable to get the package in time to wrap the contents and ship it to Washington in time for Christmas. All the driver had to do was drive to my house as he had done many times before. That is a federal offense. How can I report this lazy driver to someone who cares?

I called FedEx the day before my shipment was supposed to arrive and explained to them that my doorbell doesn't work and asked if the driver can contact me by phone when he/she got to my house. The customer service representative told me it would not be a problem and made a note on my account.

The next day, I kept tracking the package constantly on my phone for 6 hours. I checked the phone again at 1:54 pm and saw that my package was apparently delivered at 1:41 pm. At that point I got really angry because the driver did not call me. I called FedEx right away and spoke to a manager by the name of Kristen **. She ended up giving me a completely different story. She said that the drivers don't get company cell phones and because they use their own phones, they can choose whether or not they want to make the phone call. I was so furious. Kristen tried to argue that drivers can't talk on the phone and drive which made me laugh.

I told her that the drivers eventually have to stop their trucks and get out to deliver packages so they can use the phone then. Then she started telling me that not every driver has a cell phone. I just kept getting excuses and not the help I was looking for. Eventually she said she will try to get in contact with the driver and see if they can come back. I waited for an hour before calling her back. Kristen said they are still getting in contact with the driver. Another hour passed and I decided to call back and speak to another manager. I was told that no one can get in contact with the driver. Then I spoke to a higher manager and was told that the driver is on break. At this point it was already 4 pm and I was furious. At 4:34 pm my package was finally delivered.

I think, it is very interesting how no one could get in contact with the driver for 3 hours but after fighting with the 3rd manager the driver showed up at my house in 15 minutes. I think, it's absolutely disgusting the kind of business these people run. It is a delivery service, so why aren't they delivering? I waited most of the day for one little package and that whole situation could have been avoided in the first place if they just called me. It is unfair to the consumers that FedEx has such incompetent and dishonest people working for them. I couldn't believe all the stress that I had to go through for something so simple. My chest was hurting all night because of that situation and for that to happen, it means I was really stressed. I want something done about these people.

He was nice enough and gave me a quote for freight delivery. But when I got the bill, it was $200.00 more than it was supposed to be. When I called FedEx to correct, they told me he only quoted a price for 700 pounds and my package was 1200 pounds, even though all my paperwork said 1200 pounds. I guess they can do that with any load just to give you a lower price, hence you choose them. And then, you get slapped with a higher price when you get the bill.

It's too bad and so sad. I basically just live with it. They were sorry, but there is nothing they can do about it.

I was sent an item from Amazon.com as a gift. The item was shipped via FedEx. It took from Oct 4th until Oct 11th for the small package to make it to my local post office. My post office delivered the package on Oct 12th.

I am an online merchant. I know for a fact that unless I am using media mail or shipping to Hawaii or Alaska, the normal delivery for the USPS is 5 days max for parcel post, sometimes much quicker. I also know that FedEx is far more expensive than the USPS. I don't know why Amazon insists upon using the extremely slow FedEx when less expensive and faster alternatives are available.

This is the first time that the gift giver or myself ordered something directly from Amazon. Both of us have placed orders with vendors using Amazon. This delivery process is something that will make us both think twice about ordering a product sold through Amazon directly in the future.

FedEx is the worst company I have ever seen in my life. My sender sent me the original document to my country. I start tracking the package, but lastly on the intended day of arrival, my package was not delivered and on the tracking site, the intended day of arrival is empty. I called FedEx call center repeatedly, but they told me a different story and lied.

Now, I don't know what I should do! The document is on the package which I can't get. It is a very bad company with no procedure & complaint department--only a big name with nothing inside.

Our package was put on the FedEx ground delivery truck on a Saturday for delivery today, Monday. I haven't heard the excuse for non-delivery yet. It is either: 1) the package was damaged and it had to go back to the depot; 2) the roads were too bad to travel (they can't use this excuse because the weather has been okay); 3) they delivered to the wrong address; 4) they couldn't find the address; or 5) the package was "delivered" but we couldn't find it anyplace.

If the weather was bad, we remind them just to follow the UPS truck. UPS seems to find us just fine. We have had the same problems and the same excuses both here in Joshua Tree, California and at the house in Cedar City, Utah. FedEx's ground service is horrible. Maybe in the city everyone is happy, but not for the package that was "delivered to the front door" in Henderson, Nevada and was never found. I don't know if the ground people can't pay enough to keep drivers. It seems like every driver is different and they can't find us. Has FedEx ground ever heard of GPS units for their trucks?

no damage to merchandise. this was the fed ex driver! how rude!

When I went to fed ex there was nothing in Spanish, and there was nobody that spoke Spanish. So it was very hard for me to send something, and it was super important; I couldn't get it done because there was nothing in Spanish. I had to come the next day and get someone that spoke both Spanish and English so I could get it done. Could they please get some forms in Spanish.

I am a pilot who flew priority and express mail. FedEx recently was awarded the postal flying and FedEx boxes were placed at the post office. I feel the deal is unethical if not illegal. I worked for one of many contractors that shared the postal flying. The contract was awarded to the lowest bidders. Several companies (like Emory Worldwide, Ryan Intl, Kitty Hawk) shared the contract. The contract was to the year 2004.

In late 2001, the contract was given to one company, Fed Ex. No bidding process, the contract seems to be just handed to FedEx. Not only did the USPS have to pay the contractors for early termination, they had to pay FedEx 6.2 billion.

Now that Fed Ex has the money, ground handlers are complaining that priority mail is being left behind for FedEx packages. Why award the contract to a company who's priority is to deliver FedEx packages? It's a great deal for FedEx but a bad deal for the public. I've since been furloughed and my company is in chapter 11. Other postal contractors are in chapter 11. The government is having to pay unemployment benefits to employees of the contractors.

I've spent months trying to figure out why the gov't has not looked into this. According to Opensecrets.org, FedEX is well known around Capitol Hill for the fleet of private planes it keeps on stand-by for congressmen. The article explains FedEx gave more that $2.6 million in PAC, soft money and individual donations in 1999-2000. It makes me very angry to see the USPS ask for postal increases. They made a bad deal for the public and someone needs to start looking into this. Obviously, Congress is not interested.

I was furloughed on 12/24/01. I've been unable to find a job as a pilot. Even though I had been flying a B-727 for the past 6 years. It has frustrated me to a point of possibly giving up my flying career. Local goverment employment offices were given money by the federal goverment to aid the aviation community. These funds are impossible to get.