Match.com

Vicki of Tulsa, OK March 16, 2006

Vicki  of Tulsa OK (03/16/06)
I signed up for a one-month subscription, elected "do not renew automatically", AND elected un-subscribe after about a week. I checked my account after the end of the month and they had it closed. Two days later I was charged for another month (which caused a 20 overdraft) and sent them an e-mail explaining they had charged my account in error without permission and I wanted a refund. They refused.

I replied 2 more times to their e-mail and they still refuse, although they did say they would mark my account as "DO NOT RENEW" after I threatened to hire an attorney for a class action lawsuit. I have sent an e-mail to the Dr Phil show and plan to contact every public media form I can to get this information out, about their unscrupulous business practices... I also e-mailed my bank to try and recover this money.

Marie of Jacksonville, FL March 6, 2006

Marie of Jacksonville FL (03/06/06)
I called to request cancellation of their "auto-renewal" service fee, which I did not authorize. They have an automatic renewal policy that requires you to cancel or otherwise you will be charged. I informed them that this is a deceptive practice and borders on fraud. When told that my credit would take 7-10 days, I told them that that was not acceptable and asked to speak with a manager. Their Customer Service Floor Manager - Erica (don't have a last name as she hung up on me before I could get it), was EXTREMLY RUDE, spoke over me so loudly that I could not get a word in edgewise, threatend not to refund my money and then hung up on me.

Tina of Granada Hills, CA March 1, 2006

Tina of Granada Hills CA (03/01/06)
I signed up for a free 3 day trial and forgot to cancel. My Credit Card was charged almost 80.00. I never even used the service except for 1 hour. The Customer Service Rep told me they would give me 20.00 back as a partial refund. What happened to good faith? I explained to her that I never even used the service. I am so furious right now.

Lorraine of Quincy, MA February 24, 2006

Lorraine of Quincy MA (02/24/06)
Checking my bank account online, I found a charge from Match.com for 34.99. I've never even been to the site, much less purchased a subscription!

I called their 800 number and, after the young lady obtained my name, credit card number, and date of birth, she refused to give me any information about where the account had originated. She told me that she'd "email" their "executive fraud unit" and that I should expect to hear from them in a couple of days. I asked her for a phone number or email address to contact them directly and she told me that she was not permitted to provide it.

I'm still waiting to hear from them. Meanwhile, I had to cancel my credit/debit card and apply for a new one at the cost of 10.00. I have to submit a fraud report to the bank that issued my card. And I wonder if I'll ever find out how Match.com came by my card number.

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