Complain about a product or service

Discover

Discover • Balance transfers • Cancellation problems • Delinquent accounts

Discover's always been sort of the third card out, trailing Visa, MasterCard and Amex by a wide margin. But that doesn't mean it lacks the ability to annoy, offend and aggravate its customers.

Steve of Santa Ana, CA February 12, 2009

Steve of Santa Ana CA (02/12/09)
Mann Bracken is Debt collector company that collected debt for Discover card, they garnish money from my pay check that i have to refinance my house to be able to pay them in cash. When my debt was paid, i tried to call them for the release paper to stop them from collecting more money from my pay check, but they lied to me that they never fax any release papers to the ganishment company, which in this case in the ADP ganishment company. But ADP told me that they always send faxes to debt collectors.

I end up over paying the Mann Bracken debt collectors if 420 dollars. They told me almost a month now that they are going to pay me back. One more problem that i have with the debt collector is, they raise what i owed discover card. I have 3,500 dollars credit limits on the card, one reason why i didnt try to seatle the case with them in the past. I paid them 7,975.00 dollars plus the over paid money of 420 dollars that they promised to send me almost a month now.

Lost of sleep and financial problem.

In of Redmond, WA February 11, 2009

In of Redmond WA (02/11/09)
They did not mail a card despite requesting periodically, they held on to it, conveniently said they have no record of the calls requesting the card, then revoked account despite an excellent credit history and credit limit. Their CSRs misinformed me about process, data, because supervisors gave a completely different story than the CSRs. The company does not seem to hold their CSRs or Customer Service responsible, do not even have an email where customers could email (despite repeated requests) and seem absolutely incompetent, like forgetting to hit the update button and losing the latest phone number update they request during the call. I did not feel their CSRs were trustworthy because they twisted the record of what they want to capture from my call with them.

I also suspect there may be some misuse of customer information. There were no calls prior saying account will be revoked/closed, or that we have an address not on file flag, which is untrue because I did give them my address and all other mails except the card reached me just fine, including promotional material. So whenever I requested the card, no action was taken even though CSRs said ok we are mailing you the card

The card company faces no consequences and I spent 3 hours of being lied to by one person after another, heard excuses like previous person may have forgot to hit the update button. Despite giving my phone number three times, it was not saved or noted, and the easy way out for them was no record of the call. I think such bad service should be held accountable, instead of penalizing the customer

Luis of Bronx, NY February 9, 2009

Luis of Bronx NY (02/09/09)
this card company never sent to me a bill, whent i call, they say to me, they due, i never recive, so they charge to me 39 dollars for every month late fee, and now i have balance on overlimite too. and the charge 39 more for that reason too.

Cecilia of Newark, DE January 28, 2009

Cecilia of Newark DE (01/28/09)
i received notice from discover credit card about my credit card(s). The notice was not due to late, overages or anything i did.

what happened to a consumer shopping for the best rate available? what happened to a consumer trying to keep their credit rating?

Kris of Grand Junction, CO January 15, 2009

Kris of Grand Junction CO (01/15/09)
After a problem free ten year relationship with Discover Card, I am experiencing problems with not receiving statements, erroroneus late fees, and an interest rate increase to 29.9% without my knowledge.

I called Customer Care today to discuss an email I received about my account being over the limit. The representative stated they did not receive a prior payment before the due date which increased my interest rate. The payment cleared my bank before the due date which means Discover Card cashed my bank's check and then held the payment until after the due date. After speaking with the representative who offered to credit the late fees, I felt very offended. The representative stated that all credit card companies are doing this (raising rates for default payment) as more and more people are filing for bankruptcy.

THe representative stated it was my responsibility to make sure I was receiving my statements and everything was correct. She did not tell me when the interest rate changed and would not credit any of the interest rate charges which is over half of my monthly payment. The representative stated she would send me an account reconciliation and a letter applying for a lower interest rate but that she didn't have to do this - she was doing it to be nice. I was very offended and did not feel I was treated as a loyal ten year, seven month, customer.

After speaking with this person, I feel Discover Card is cashing payment checks and holding payments until after the due date to charge late/over limit fees and change interest rates - all to make up for those customers that have defaulted through bankruptcy and soften the burden of the recessional economy.

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