Complain about a product or service

Chase Credit Cards

Jacqueline of Belchertown MA (03/14/07)

I've had this credit card for many years and have perhaps been late once or twice in all the time I've had this card. I had a rate of 12.9%. Approximately six months ago my interest rate went up to 29.99% for no obvious reason. I've called customer service on numerous occasions to try to negotiate a lower interest rate and am told that I'm not eligible. They won't disclose the criteria which they are using to apply this exorbitant interest fee on this account. I would not recommend this credit card to anyone.

Janice of Omaha, NE March 14, 2007

Janice of Omaha NE (03/14/07)

I was paying my bill online and noticed the rate had jumped from 7.9 APR to 9.9 APR and my printed statement was 7.9 APR. I called Chase and was told that some sort of waiver had been mailed earlier in the year. I was told that if I had signed & returned this waiver my rate would have remained the same and not changed to 9.9%. This is a fixed rate so unless I am late paying my bills why would it change?

Stacey of Vidor, TX March 13, 2007

Stacey of Vidor TX (03/13/07)

I have had a chase MasterCard for many years. I signed up for the 7.99 fixed rate for the life of the card. In the past 7 years I have not made a late payment on any of my credit cards, auto or home loans. Chase decided I had too much outstanding debt so they increased my interest rate to 30%. Taking my monthly payment from 350.00 to 1200.00.

As of Feb 1st 2007 I refuse to pay Chase. I was never late or over the limit and when I called to discuss the matter I was told they would not lower the rate. If Chase wants to treat paying customers like non-paying customers, that’s fine.

Nancy of Caguas, OTHER March 13, 2007

Nancy of Puerto Rico (03/13/07)

I moved to Puerto Rico and changed my billing address with Chase. I received my new cards and bills to my new address. About 8 months later, I changed my billing address again to my new home address in Puerto Rico. One month I did not realize that I had not received a Chase statement in the mail, even though I had been receiving all others. When I contacted them, it was too late, therefore, that was definitely a late payment.

I explained to them that I had been receiving my statements and did not understand why that had changed. They claimed they didn't know either. I verified my address with them and realized that in the country, instead of Puerto Rico, they had PAKISTAN! Therefore, there was obviously a lost bill somewhere. They claimed they would correct it.

Again the next month, no bill. I called and paid online, however, when I again told them the bill had been sent to PAKISTAN for a second time, they claimed they would again change the credit card. Third month, again, no credit card bill. At that time, I checked and they sent the bill to MEXICO. This was also the month that they were to send me a new credit card as mine had expired.

By now I am furious. They told me in order to ensure that someone else wouldn't use my credit card, I had to cancel my account and open a new one. The next month I finally receive a bill, however, the amount of minimum payment is now double what it used to be.

Believe it or not, another billing statement to PAKISTAN and yet, another late payment. This time, my minimum payment is 2% and new rate of 24.99%...therefore, my payment was about 750USD!

Samantha of Summerville, GA March 12, 2007

Samantha of Summerville GA (03/12/07)

Chase credit card company is awful! I have NEVER missed a payment or been late. My interest rate went to 29.99% because of high debt ratio.

I even called to ask about lowering my interest rate because I am paying off one of my cards with the highest interest rate with my tax refund. They would not budge. That is stupid of them, because now they are the ones that will not be getting ANY of my money in interest. I will never use them again.

Celeste of San Jose, CA March 9, 2007

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