Chase Credit Cards Reviews

Liars and manipulators. Do not rent a car and refuse the insurance option. Chase claims that they cover your vehicle, but they don't. This is a deceiving tactic to get you to charge Chase card so that you spend the most. I filed a claim for a cracked windshield. They kept on email me and despite I sent all the documents, they never acknowledged my claim and close it. I will be ready to cancel my card very soon.

Horrible experience with Chase card customer service. Had to make numerous phone calls per day for numerous days trying to get my elderly mother with dementia's auto pay account updated after she had dealt with a scammer and had to freeze bank account and open a new account. I had my mother give them permission, as a matter of fact plead with them to help me take care of her business numerous times but was instructed differently each time I spoke with a customer service rep and followed instructions, attempting to give them what they asked for, how they asked for it but with no success.

Horrible customer service and they charge a lot of fees for every little thing! Go to another credit card company where there’s better customer service. There are better companies out there. Capital one or Bank of America!

Chase Southwest credit card services SUCK! If I can give them a -000000, I would. Every time I use this card since I have gotten it, it's been a headache to deal with. The first time I used the card, I paid the balance within a few days but the available credit never posted and then was taken away. $0 balance due, $0 credit available for a week. I kept thinking why does it take so long for the credit availability to post when payment has been made and the money gone from my bank account?

Someone used my Chase prime credit card for Netflix. We do not use Netflix. I called explain and they sent me a new card and would investigate. Next month I check my bill and stated that I owe $240.63 for Netflix since I was double credited by them and Netflix which I was not. It was not my problem since someone else is fraudulently used my card. I have other credit cards and no issues. Chase is the first one to do this to us. I canceled my cards. I am telling everyone not to use Chase credit cards.

I have had a Chase card for business and personal reasons probably for over 40 years. I've had other credit cards in the past, but Chase has absolutely been my number one credit card of choice. They have been exceptional for their customer service, anytime I had a problem, the personnel I dealt with was extremely professional and in a very short amount of time resolving my problem in a fair and equitable manner. I would highly recommend Chase for anyone looking for a new credit card or other Chase financial services. Several years ago, I was in New York City on a business trip and lost my wallet with my credit cards, my cash and all of my ID. I contacted Chase customer service. They arranged for a hotel for me to check into my flight back home and got me a new credit card delivered to my hotel the next day. What could've been a disaster was a delight. I will never forget what they did for me on that cold night in New York City.

They didn't even bother to read the carefully documented information I provided to support my case for a chargeback dispute, and they sided against me, giving a reason that completely contradicted the facts given.

The short version: Every time I had to call this company it was a different answer. After telling me they would pause charges for two months I was still charged. The next supervisor I spoke to guaranteed it would not be charged the next time. It was charged. I called again and was told more lies. Each time I implored them to listen to the recording of our phone call, or to read the notes of the last time I called, and all I was given was sorry this happened to you. It must be easy read a script when you aren't the one figuring out how to feed your children.

If I could give a -5 star review I would. I applied for the Freedom credit card. Not only my credit score went down but it was declined because they thought it was identity theft wtf I applied with Credit Karmas app and got no notice or anything to confirm that I indeed wanted this card. I’m never applying with Chase. Horrible!

I have had 2 credit cards with Chase for more than 10 years. About 6 months ago, I tried to log in to my online account, and a message came up that I needed to call in due to suspicious activity. I called, they verified my identity, and I got back into my account. The same thing happened the following month, and again the following month. This time, when I called the number, after talking to 4 different people, I was told the account had to be reviewed by the back office, and someone would call me within 3 days. After not hearing from anyone for 2 weeks, I called again. Once again, after being transferred several times, I was told the same thing. 3 months later and still the same exact thing. Not only can I not get into my online account, when I called to make a payment over the phone and requested mailed statements, they were only able to take payment for 1 of my chase accounts. They said the other account was locked and they couldn't do anything.