Complain about a product or service

Chase Credit Cards

Andres of Playa Del Rey, CA November 24, 2009

I just received a notice that they'll be changing the terms on my Chase / Amazon.com credit card to a variable interest rate. Variable interest rate on a low balance credit card... pathetic. Who know's what they'll take the liberty to change the interest rate to; especially, after reading all these other complaints. So I just paid my balance in full and will be closing my account after the transaction goes through. The whole idea of a variable interest rate on a CREDIT CARD is absurd -- bunch of thieves. They pulled these same shenanigans on my parents, and gave them some b.s. to fight (annual membership fees, etc. even after account closing due to sudden changes in interest rates), but I won't deal with it even if it affects my credit score. The principal of it all is what matters here, boycott (or transfer your balance from) Chase!

Andrea of costa mesa, CA November 24, 2009

I had a Wamu credit card until Chase took it over. I never carry a balance more than 200-300 and I always pay on time or early. I also do my personal and business banking through Chase. When I tried to pay my credit card online on 11/13, I wasn't able to due to their site being down. I went online on 11/15 and paid my balance in full. I noticed then that they charged me a 39.00 late fee on 11/13! I called to dispute since their site was down and was told that I should have called to pay over the phone. I was then given a canned line about how they are not reversing ANY fees, for any reason for ANY customers. He proceeded to tell me that I broke the "terms and conditions" of the "bank loan" and therefore nothing would be reversed, regardless of the fact that their site was down and that my payment was received 2 days later. I thought the arrogant attitude of the supervisor I spoke to was disgusting. I'm extremely disappointed and looking at canceling my card and moving all of my personal and business accounts to a smaller bank.

Kathy of Houston, TX November 23, 2009

I had a WAMU credit card that changed to a Chase card. I have never been late and always pay over the minimum. I have received a "change of terms" notice. I can accept changes, including the interest rate going from 12.24% to 21.99% (17.99% over prime). If I reject these changes, then when I have the account paid off, the account will be closed. As I understand it, when I close an account, it adversely affects my credit score. I cannot afford to pay 22% interest on the balance. I have had to close the account, so now my credit score is damaged.

When I called and talked to a rep about the notice, he could not give me a reason except "the bad economy". I have written a letter to Chase, telling them what I think. I plan to send a copy to my representatives in Washington, DC. What else can I do. This is the 4th credit card notice in the last year I have received like this. With the lowest interest rates in decades, why is this happening?

Gayle of Sunnyvale, CA November 23, 2009

I have three chase credit card, always have been in time with payments. I have one card with 0 balance for a year and received checks for this card with 0% or 1.99 apr. I declined all this offeres, but just last week decided to use trnsfer option to my other credit card (not Chase), next day Chase cut credit lines on all 3 Chase credit cards which made my balance trasnfer void and also - overlimit fee was charged as fiannacial interest was charged the same day. I really want to stay out of business with Chase!

Dawn of Franklin, NH November 23, 2009

I have had a credit card that was transferred from Washington Mutal, to Providian, and then Chase. Since the swap to Chase I have seen one increase on top of another in regards to my APR and additional fees. The few times I have called to discuss the information with a Chase representative there have been multiple periods of having to be on hold, needing to enter information by phone and then having to repeat the information to the rep over the phone. They have increasingly requested more and more additional information to verify the I am the card holder: card number, name, address, SSN, date of birth, and currently needing to provide them with a security word. When they were asked to explain why my APR was increased, despite making payments on time, I was told it was due to a "review of my account". The extra Finance Charge was due to carrying a balance on the card. Although I'm sure there was notice of the changes, it was buried within the notice sent to me with no real explanation of why it occurred. No attempt was made by the representatives to help me adjust my APR or fees. This is not a company that is interested in customer satisfaction.

larry of Henderson, NV November 23, 2009

I open a charge card witha 10,000 limit 5-13-08 account ending in #2200. My Finace accidently charge 200.oo over the limit so idmeditly called to repair the problem. Account Balance 10,200 Since that date I have never purchased one item on this card. I Paid 15500 to pay the account down below limit. I set up terms with 2% Interest and Paymnets I could afford 300.00 I have confermation of this transaction. I worl 7 twelve hour days and I had auto draft set up to take care of this credit card. MY finace recently took over the bill paying and found out that Chase card had not kept the deal they made. of 2% interest LLOP it was called. I disputed six months wort of payments as per the advice of Tiesha the so called acount Manager on Oct 7 2009.

On Oct.9 2009 Chase charge 1155. to my statement for fees putting the account 600.00 over the limit. NOW this is preculuar because after paying 7200.00 in cash for over 1.5 year with a 2% interest . How do I owe more than I ever chrged in the first place. The card now has a balance of 10,600. I have tried to rectifly this problem with Chase and Robert account Clerk said it cost 3,000 for the privledge of pocessinga Chase CArd and 4200 was for fee anf charges. I have highlighted all the payments made since comception of card via my checkingaccount. I have some months were CHASE took three payments in one month for 1480 but the Principal was only paid 63 for reduction of balance. If I pay on my card for 1.5 year and CHase only applies 63.00 a month to my priciple I can see why my Chase Card has never gone below 9600 Aprox.

rachael of warren, OH November 23, 2009

I have had a rewards card since 2000. My current card expires in 2011. Chase sent me a new card and it is a new plan called Chase Sapphire. I called to tell them I do not want another plan due to the new plan does not have monthly cash back. The rep told me that they already changed my card and they were cancelling my rewards card. I have never missed a payment in almost 10 years and do not feel I should have my rewards card taken away. After our conversation, I looked online for another csah back card and Case is still advertizing for enrollment in the rewards card program. I feel this is discrimination that I did not deserve.

Kim of San Diego, CA November 22, 2009

I opened Chase credit card back in 10/08. I have never ever been late on my credit card payments(excellent credit) and have been a Platinum Member since 1991. I started using the card in 6/09 and received the 1st statement in the mail which I paid immediately in full. I didn't receive 8/09-10/09 statement in the mail or notifying customer however noticed the balance shown up online at the bottom of screen with late fee of 39 appeared on 9/15 and 19 on 10/15+ 1.07 for finance charges.

I contacted customer service and they told nothing they can do about it. I then told customer service to closed the account and I paid off the balance in full and will deal with the late & finance charges later. The balance due was credited to the wrong checking account with belongs to my parents. I contacted customer service and told them the error. They immediately reversed the credit debt back to my credit card and charges another 78 late fee & returned payment fee (on the same day). Please be cautious with credit card.

Kendall of Scarborough, ME November 21, 2009

I just received my statement and I see a finance charge of 7.12. If [they] can explain this to me I will continue to use my Chase card; otherwise.... I feel that [they] have grabbed me and I dont like it.

Michael of San Antonio, TX November 21, 2009

2 1/2 years after closing my Chase Credit Card account to avoid a change in terms (interest rate increase) Chase decided to raise my rate by 50% without my knowledge. After calling them about it they said they notified me and I "chose" to not opt out of the change in terms. What a [lie].

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