PayPal Credit Reviews

I’ve been a loyal PayPal customer for over 10 years and even opened a PayPal World Credit Card, always maintaining a perfect payment history. Unfortunately, a recent experience has completely changed my opinion of both PayPal and Synchrony Bank. I made a purchase on TikTok that turned out to be a scam. I notified PayPal immediately and provided information about this scam. Still, they deemed the transaction legitimate and refused to reverse the charge. They referred me to Synchrony Bank, and Synchrony directed me right back to PayPal—neither taking any accountability. It felt like a frustrating game of ping-pong, with no real resolution. I decided to close my credit card account after redeeming my cashback rewards of $80.92 to help offset the fraudulent charge of $85.20. But then I was told the account had already been closed and I was no longer entitled to the cashback that I earned.

I was in the middle of a business purchase checkout when I was offered PayPal Credit to help with business purchases, so I applied. I was given a credit amount of $500; the item I was purchasing was $249. They processed the payment and then canceled my order! I asked PayPal and Synchrony Bank why they canceled my order. PayPal claimed the merchant canceled it (not the case), and the bank stated that PayPal canceled the order. That was the 1st and only purchase this credit has covered.

Scam card, definitely do not apply. The fine print says they don't need to credit payments made for up to 3 weeks. Yes, they hold your payment and don't apply it to your available credit. It's really a glorified debit card. Again total scam!

Twice in the past few months, I have had problems with PayPal Credit holding onto my check payments until 1 day after the due date. The first time they held the check and claimed that they need 10 days to process the payment? 18 days had passed since I mailed the payment and they processed the check. Nothing should take that long to mail and process. Always a day or after the due date, the check gets processed to add a $30.00 late fee onto the bill. The second time was just this month Feb of 2025 and they claimed that the payment was 1 day late? Pathetic, as they keep the payment to add a late fee onto the bill, sucking up the payment.

I've made a few purchases online using PayPal Credit in November and December of 2024. I returned 4 of those purchases, 2 of those returned items went fine, but I'm still being charged for the other 2. The seller (rothys.com) made the refund for those 2 purchases, so those 2 purchases should have disappeared from my PayPal Credit, like the others did. But they didn't. I called PayPal, they said they would fix these issues, that they could see the refunds had been made and they would apply those refunds to my PayPal Credit and the charges would disappear. So far nothing has been fixed, the charges are still there. Don’t know what else to do.

Dear PayPal, we would like to thank you for your service and credit card account as well. We have used PayPal for well over 10 years. It is the safest way to make purchases online for those websites that it's linked to. Plus there is an easier way to pay also. Paypal will split the charges up in 4 payments. PayPal is the best thing since sliced bread. If you have never used PayPal, go ahead and sign up today. It's the wave of the future for real! Outstanding service and credit card!!

I don't even want to give 1 star honestly. I was approved for a Paypal Credit, and just wanted to use it to buy some training items for my newly adopted dog. So when I did go to use my approved credit, I couldn't. I tried Walmart, Halo, Chewy, Amazon, Ebay, etc....Nothing worked. I had selected the Credit as my Preferred Paypal Option, I spent over 2 hours of my life on the phone with Paypal. I could not get anyone to figure it out, all were hard to understand, at one point I had to talk to a supervisor that also could not help me and had me call a different area all to be disconnected after being on the phone for over an hour for that round. I feel the need to be compensated this point for my frustration. What a joke Paypal has become and I have used them since 2005. NIGHTMARE.

This is the worst credit card in the world. APR is terrible with good credit. They decrease your credit limit even if you’re making payments on time. I have four credit cards and by far this is the worst ine. DO NOT APPLY FOR THIS CARD. IT WILL HURT YOUR CERDIT SCORE! They wait for you to pay off your card and then DECREASE YOUR LIMIT BECAUSE THEY DON'T LIKE YOUR SPENDING PATTERNS. Very weird!!!! Can’t never talk to customer service and this card. Sucks. It’s terrible.

Am extremely disappointed with PayPal Credit. Their interest rates are outrageously high, making it nearly impossible to pay off balances without being buried under fees. On top of that, they offer absolutely no support or flexibility to help customers who may be struggling. Their customer service is unhelpful and dismissive, making it feel like they care more about squeezing money out of you than offering any real solutions. I deeply regret ever using their service. If you’re considering PayPal Credit, think twice. It’s by far the worst company to deal with when it comes to credit options. You’re better off looking elsewhere!

$3500 credit limit and can’t use it anywhere! Tired at several places like Best Buy, Home Depot and Nike all online on a home computer, ends at checkout with unable to process!! So annoying. Dicks Sporting Goods worked! But that’s it.

I make one purchase to earn points and will make payment next day right away they change my statement day so they can charge me interest. Once I called them and asked they were like, "That is the interest you need to pay" and explaining to me how interest works. Also if you have bigger balance they will not let you to paid off because interest will be high all the time so you can not pay it off. Do not open account with them for credit. Maybe other services but credit line NO.

The interest rates are ridiculous. I have been pay $112.00 for the last 3 years and I still owe the same amount or more. It makes no sense. They are the worst. Out of that $112.00 only 30 dollars goes to the purchase. It's crazy how these companies are allowed to rob people. I have no problem paying for what I purchase but to see no change after years of making payments is terrible.

Customer service can not help with any issue. I had a website rip me off. I filed a dispute and it will not allow me to provide evidence. When calling to follow up, transferred to a number out of service.

I was a satisfied Paypal Credit customer for many years. I am very disappointed in a recent problem that has gone unanswered. I ordered from a company and they tacked on another product and charged me for it. I talked to that company and could get nowhere since they were in China and there was no good customer service. So I turned to Paypal. I had a problem only once before and Paypal helped. This time they just kept closing the dispute. Then when I tried to appeal I got no response at all. Nothing. Once I pay down my balance, I am done with them forever. I am very upset here and I feel like they just let this company scam me. BEWARE WHO YOU DO BUSINESS WITH!

Our ministry has had Wix webhosting for 10 years paying $168 dollars a year and it used to auto renewed annually charged to our American Express. But during the last renewal, we switched to PayPal Credit by Synchrony. One month before our renewal, WIX changed our plan to the CORE plan and charged my PayPal Credit account $576 for the renewal 14 days before it was suppose to renew. I disputed the charge through Paypal AND my Synchrony Paypal credit card. Paypal noted that WIX said they would refund the charge, but because I filed a dispute with both Paypal and Paypal Credit, they asked me remove the chargeback with Paypal Creidt by Synchrony, but Synchrony ended up siding with WIX and closed the dispute, and did not remove the charge! Now, when I call Paypal, they say call the PayPal Credit Card. When I call the PayPal Credit Card, they say call WIX.

Anti-consumer lender. Fees structured to squeeze maximum ill-gotten gains from individual borrowers. This is not an upstanding consumer lender that makes its living by charging interest like reputable financial institutions. This is more like the sorts of schemes used to prey on everyday borrowers. 100% fees charged on day late payments. Multiple harassing attempts to eliminate paper notifications so that the near-criminal legerdemain can be carried out unseen. Avoid, avoid, avoid.

The first hint that I got that I had made a bad decision getting my PayPal credit card was a drop in cash back from 2% to1.5%, next was fraudulent request from unknown people for money sent from me. PayPal was able to cancel one I got from a gas station and recently from a Debra ** for $144 which PayPal charged my card that I grieved 2x. That was the last straw and I closed out the card. This has got to be the most unsecured financial institution I have ever dealt with, VERY SHAKY and I wouldn’t recommend using them!

I had this credit card twice. The first time, about 15 years ago, they closed my account. I had a 1000 credit limit. I paid on time, every month. They lowered my credit to 250 then after I paid it off completely, they closed my account. I didn't know it was closed until I went to use it about a year later. I called them and asked why my account had closed as it was in good standing. The rep told me that was a "mistake" and gave me a new card and account with a limit of 1800.

Started with a 2400.00 credit line. I had 2 late payments but paid them with the late fees included. Last week paid off the entire balance, app showed I had a 2400.00 credit line again, then yesterday went back to check, they lowered my credit line to 100.00 and charged me 48.00 payment due. I paid the 48.00 and closed my account. I will NEVER use them again!!!

If you have a problem with your PayPal credit card and call up they transfer you your PayPal account -- and when you get there they tell you to go back to your PayPal Credit Card. It’s a black hole. Don’t go near them.

Due to ongoing billing issues, I'm extremely disappointed with PayPal Credit, which Synchrony Bank services. Since October 13, 2023, I have been charged and credited $388.00 eight times. After thoroughly reviewing my statements from September 2023 to June 2024, I found no extra credits to justify these repeated charges. My account balance now shows an unjustified extra charge of $388.00.

Bar none the worst most incompetent organization I have ever dealt with. I just closed my 9k credit line because I cannot give 5 cents to such an abortion of a lender. Avoid at all costs. 2 year customer. Made a payment of 6 grand. They would not reflect that in my buying power for SEVENTEEN DAYS after it was debited from my checking account. Useless at every level. Thank me later. You're welcome.

I had PayPal buyer credit for over 5 years and payments were made on time, ALL OF THEM, at least 5x higher than minimum payment each month. Never had a late payment and no complaint during that time. I decided recently to lower my revolving debt to boost my credit score as recommended by credit monitoring subscription service I use. I paid off with commission check and felt proud to do so. As soon as I paid off balance with them, they closed my account, which then hurt my credit terribly. They claimed it was from one NSF payment. The NSF happened due me believing credit card was paid in full but still under $40 some left in new interest fees after balance paid in full. Still, payment of this was made on time, never late. They closed account without any notification to me. Never a late payment on the account.

Buyer beware. PayPal refunded me money in December for damaged goods. 6 months later Paypal claimed I had been refunded twice which was not the case. Then they took back the money they refunded me in the first place. A week later they demanded I pay them this amount which they added to the Paypal account. The whole thing is murky. If you want to use their service and register your credit cards with them that is ok. Unfortunately the Paypal credit thingy makes up their own rules. It is also difficult to view transactions and credits in an attempt to see what you owe and what you don't owe. In short Paypal credit sucks.

I had a $80. Credit. PayPal credit allowed me to make a payment on another credit card and then deducted from my bank account. Now they claim they can’t electronically transfer my credit to my bank. The only way they claim they can give my money back is with a check. 10-15 days to process. Holding your credit balance hostage.

I have to agree with the review that states they charge you interest regardless of making the payments they suggest to avoid the interest charge. I just had this same issue when all of a sudden I was hit with an excessive amount to be paid for promotional purchases by the promotional deadline in order to avoid interest. It made no sense to me as I had made significant payment amounts in the past…oftentimes paying more than what they suggested to avoid interest. I thought these significant payments were going towards the promotional purchases…I was trying to avoid the interest. So, I called to find out how they allocated payments because it just wasn’t adding up. They could not really give me a clear explanation. They claimed they would send me a detailed breakdown of how payments are distributed. What I received in the mail was a standard letter regarding my account…no breakdown. They are real shady.

I would like to warn other people to stay clear of Paypal Credit. Yes, it can be beneficial to use them for promotional purchases only which means you have 6 months to pay it off without paying any interest, however, if you make a non-promotional purchase, good luck trying to get it paid off. Even if you pay the amount every month to avoid interest which includes your expiring promotional balance plus the non-promotional balance, they will apply your payment elsewhere instead of applying it to the non-promotional balance. What does this mean for you? It means you will be charged interest and even if you call every month to reallocate your payment, they will screw it up and never pay off the non-promotional balance which means more interest payments to them. DO NOT USE PAYPAL CREDIT!!! They are a total scam!!!

I initially signed up for PayPal Credit to purchase an item using the 'Pay in 4' option. I set up the 4 monthly payments to automatically draft from my bank account and didn't think anything of it. I received text messages each month notifying me that a payment was made successfully and received a text after four months that I had paid off the item. Imagine my surprise when I finally use the service again a few days ago to purchase an item that was $265, then get a text from Synchrony that my account surpassed $500 (I had set an alert to notify me when this happens). Confused, I logged into PayPal Credit. Sure enough, I see a balance of $700.

Worse experience in the last 35 years. Bought tickets from Stubhub through PayPal Credit May 2 2023. The event was cancelled two days later and I asked for a refund. PayPal Credit asked for proof of the event being canceled. I sent them pdf of 4 news articles about the event being canceled. They said they would investigate. Well a year and 17 days later they are still billing me for something I never received, and even though they supposedly investigated about 6 times, they have never let me know how their investigation turned out. They put missed payment on my excellent credit report after a year and 15 days.

Terrible customer service and policies. Their system duplicated my monthly payment, so I asked to be refunded the extra payment back. They were willing to refund but stated they could only do so by check??? In this day and age, you can’t do a digital refund? Fast forward a month later and I never received the check they claimed was mailed out the next day. Called to follow up, and at this point I’m thinking why bother with a check? Just apply the money back to my account. I asked the rep to stop payment on the hypothetical check that was mailed and I’ll just take the hit of paying out double last month. This way they wouldn’t have to reissue out another check. The rep puts me on hold to find out if that could be done. Again… why would that even be questioned?