Complain about a product or service

American Express

Unauthorized Charges

American Express • AmEx Blue • Platinum Card • Centurion Bank • Corporate Card • Gift Cards • Travelers Cheques --- • Account reviews • Collection policies • Declined charges • Disputed charges • Fraud • "Free card" offers • Incorrect charges • Merchant complaints • Payment posting • Rewards programs • Theft of identity • Unauthorized charges --- News • American Express Axes Gift Card Fee • Judge Dismisses Amex Class Action • American Express Safe from Class Actions? Court Says No

Diana of Nashua, NH (9/12/05)
American Express charged my credit card for an unsolicited subscription to Food & Wine Magazine for $32.00. This is the second time that this has happened within the last 6 months. Both times American Express credited my card and apologized for the inconvenience but I think this is fraud on the part of American Express. I pay my bill each month on line and was never aware of authorizing or requesting a subscription to Food & Wine.

Mildred of Lenoir, NC writes (6/7/02):
I have had unauthorized charges billed to my account fraudently by American Express magazine subscriptions since April 2000. This has happened each year and they have always credited my account when I complained about the unauthorized charges, until this year when I called customer service and spoke with Derek. He refused to cancel the subscriptions and issue credit for the unauthorized charges. He told me i had to call American Express magazine subscription service to cancel the fraudently billed subscriptions.

I called and tried to cancel the unsolicited subscriptions but after dealing with a frustrating computer I still could not get the subscriptions canceled. I am a senior citizen (75 years old) and I feel I have been the target of fraud. They bill your account without your permission and then make it nearly impossible to cancel the unauthorized charges.

They do the same thing with their membership rewards ripoff and for the past two years I have had to get them to credit these unauthorized charges too.

I was treated like it was a joke. The supervisor refused to help nor would he allow me to speak to his superior. He tried to insult my intelligence and imply that I had forgotten that I ordered the subscriptions. I have never ordered any subscriptions or asked to join Membership Rewards at any time.

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