Complain about a product or service

American Express

Fraudulent Activity

American Express • AmEx Blue • Platinum Card • Centurion Bank • Corporate Card --- • Account reviews • Collection policies • Declined charges • Disputed charges • Fraud • "Free card" offers • Gift cards • Incorrect charges • Merchant complaints • Payment posting • Rewards programs • Theft of identity • Unauthorized charges

Brad of Davenport IA (8/13/04):
Three years ago we found our bookkeepper was using our corporate American Express for personal purchases. We contacted American Express and cancelled all but one card and issued a fraud alert on our account and requested that no new cards ever be issued on our account. They then, a month later, issued a card again to this woman. We found charges on our account and again called in fraud. They investigated and told us it was not fraud because anyone who had the main cardholders information is allowed to order a card and pressed us for the charges.

Again we cancelled the card and again informed them that fraudulent activity on this account was happening and that they were not authorized to issue any new cards. After this, we have not received a monthly mailed statement for 2.5 years. We always have to call and they tell us they mailed a statement and lo a behold we do get the duplicate statements but never the original. They then deny us our points, charge late fees and interest, yet we never receive a statement. We have made over 50 phone calls about this to no avail.

Here again, no statement, no points, interest and late payment fees. They have purposely purpertrated this fraudulent activity and according to their own statements fully support the issuing of cards to anyone who has the main account holders information. Being our old bookkeepper, obviously she would have had access to that information. We even filed a police report on the matter but American Express doesn't care!

We have spent countless hours on the phone, going through duplicate statements, disputing charges and ending up paying them because of threats and intimidation from American Express. No matter how often we call about not receiving a monthly statement the problem does not get rectified. We are constantly charged interest and fees, late payments on our credit reports and not being able to procure any new parts for our customers until we request a bill, pay the bogus charges in full.

This runaround has cost our company thousands of dollars and we have contacted many government agencies for help to no avail. We believe this to be corporate fraud and also believe that the practice is more widespread than our own company.

Brad will get nowhere making phone calls. He should turn this matter over to his company's attorney, who can sue the former employee and American Express for damages. He should also contact the FBI and the U.S. Postal Inspector as it is likely that numerous federal crimes have been committed by the former bookkeeper.

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