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Norton, Symantec Rebates

Cooder of Chicago, IL November 27, 2008

completely fraudulent claims on ease of use. trashes previous settings. error message and recovery completely useless. tech support clueless. Fraudulent charging of my credit card.

we need a class action suit.

Chet of Dalton, GA November 24, 2008

I paid 99.95 for virus removal. After 3 days the virus still had not been removed. The 3 day disaster included several phone calls from them with people I could not begin to understand given their heavy accent. It also included 8 or more different consultants working on the issue and 4 or 5 of those insisted the virus had been removed successfully and it had not. Then another would work on it and another.

 I finally insisted on a refund only to be told they would have someone to call from the customer relations department. I then tried to get someone to log on and use remote control as they had been doing all along to put my computer back the way it was but could not get them to do that as they insisted that the customer relations would handle everything when they called.

My computer now has the virus protection turned off as well as the add / remove function disabled. I am out 99.95 and helpless to do anything about it since I cannot understand anyone that calls.

John of Ventura, CA November 22, 2008

I purchased a computer from Fry's Electronics in Oxnard that included a 50 rebate from Symantec Corporation for purhcasing Norton 360 whic I purucsed and provided copies of receipts to symantec corporation. After sending three letters to Symantec with copies of the 1) rebate form 2) copy of Norton 360 receipt 3) UPC code I was rejected for the 50 rebate.

My first letter was clearly within timeframe shown on rebate form. I have copies of the letters sent to them. I have also spoken with staff from Fry's in person about this matter, they do not understand why the 50 rebate was not paid. Part of the reason I bought this computer was for this rebate. After three written attempts providing requested documentation, I am filing this complain for FALSE ADVERTISEMENT and request that you investigate this claim.

Mark of Lawndale, CA November 4, 2008

This company got together with , Frys Electronics , to offer a 50.00 rebate. You submit the proper paperwork, and rebate forms. Then you get a letter via e-mail, that the rebate is invalid. you resubmit the paperwork, then, it is valid. you get a post card stating the rebate is invalid.

I just sent another fax and e-mail to resubmit for the rebate. The product is Norton Security software 2008.

50.00 is not a lot, but, I just want them to be honest.

David of Sun Lakes, AZ October 17, 2008

Basically, I sent a very carefully prepared set of documents to Symantec's rebate services in El Paso Texas. The documents were exactly as required with all of the proper attachments. I mailed the package Certified Mail, Return Receipt, and received the return receipt back. One of the rebates included in the package was confirmed and I have already received the compensation. The other separated, clearly marked set of documents representing the second rebate has mysteriously disappeared. I have called once and after that, emailed my request to send them copies of all related materials in order to resolve the problem. Thank you in advance for a place to log a complaint. I will make one more attempt to call them to try to resolve this matter, but do not expect a positive result.

Julie of Chandler, IN May 15, 2008

Symantec said my rebate was invalid because UPC was missing. The UPC was NOT missing. It was STAPLED! to the form. Their mailroom must have ripped it off and thrown it on the floor. Refusal to honor submissions happens REPEATEDLY with rebates. May 15, 2008 I called Symantec Customer Service. After the annoying press this or that, I was on hold from 9:56am-10:02. Voris said offer closed; nothing he can do. I asked to speak to his supervisor. On hold 10:03-10:17 Douglas wont honor; I asked for his supervisor. Hold 10:21-10:38 Christopher cant do anything about it because the offer is closed?

I asked for corporate phone number. This line was answered by a REAL PERSON without menu and hold times! At 10:44 Jason said he will make an exception and honor my rebate, even though 3 other so-called Customer Service reps refused. He even said he would expedite the check 7-10 days instead of the usual 4-6 weeks. After an hour of my time, I finally got satisfaction. This just proves it pays to be persistent if you are in the right and are sick and tired of being ripped off by the rebate reaper.

Issue appears to be resolved, just the mental stress of the ordeal is remaining.

Daniel of Suffern, NY November 25, 2005

After purchasing Norton Internet Security, I completed and submitted the necessary paperwork to receive two separate 30 rebates. I purchased the software online through BestBuy.com and downloaded the program. Several weeks later I received a postcard stating that one of my rebate requests was invalid because it did not include a proof of purchase.

This is the 3rd time in less than two years that this company has attempted to renege on my legitimate and correctly filed rebate requests. It seems to be attempting to make its customers jump through multiple hoops in order to fulfill it's advertised offers.

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