Norton, Symantec

Norton Antivirus dunning advertisements - Regularly, I get a pop up on my screen and I cannot get rid of it! I have to shut down my computer! It's saying Norton has found nasty stuff on my computer and requiring (if I'm to get rid of the nuisance ad) that I subscribe to this corporation's services. I do not want its services. I have another virus protection, which I am satisfied with. But I cannot get this robot ad off my back. If there is a general class action against this damned corporation, and I see I'm not the only person angry with Norton, I'd join it. Why do I, a private citizen, have to be subjected to the intrusion of this corporation into my work?

Calling to see why I can't load what I had, and paid for before your website told me to uninstall manually. Now after 25 minutes, still no answer; 31 minutes, no answer; 35 minutes, no answer yet; 40 minutes, no answer; 45 minutes, no answer; 50 minutes, no answer. I have been waiting for one hour, this is a very poor way to run a business of your size. I am very disappointed in being treated this way. I believe that if you are having that much trouble, I had better look for another provider. The least you could do is have a human tell whoever is waiting the approximate wait time. Finally after 70 minutes, Ronald came on to assist me. 15 minutes later, the problem was resolved, but the anger of waiting for one hour and ten minutes will burn for a very long time.

Our life became hell, I mean pure hell. The brand new PC would not start properly, shutdown will take forever. Norton pop up would not go away. The pop up would not give you option except to download their garbage, emotional stress and physical effort to deal with Norton that invaded our home and life was too much; this is home invasion to me, b/c I was harassed by Norton in my private home, that they do not belong. When I bought my PC, I make sure that there is no Norton products in my PC. Uninstalling Norton product is impossible; it is like AIDS virus, if it gets in your system, it will be there forever.

Norton charged my credit card for $89.99 for Security System that was installed on earlier computer I had purchased. It was only a trial version that I did not purchase. I now have a new computer and after they charged my card, I attempted to load it to my current computer and it will not activate. The reason is, according to them, I have exceeded my license. They demand that for me to install it on to my new computer, I must have all the details from the previous agreement which of course I do not have. I do not have this program on any other computer.

A refund is impossible. They allow no way to recoup my money. I cannot use the program they charged me for and I cannot get a refund. This would have to be the most corrupt company online. I just wish this to be a warning to any person looking at Norton products: Look elsewhere! Do not deal with this corrupt company.

On April 3, 2012, I paid to renew my Norton coverage - order number **. I paid for this by my credit card. They told me I'm at risk for not renewing it. I'm very angry!

Norton 360 identity safe login disappears on a daily basis. I am sick and tired of calling for tech support for this same problem.

Today, I paid for and installed a Norton 360 software thingy. I left the computer and went outside. Now, I just returned and the computer won't go online. The computer appears erratic and slow. Your "safety" stuff is worse than a virus! I want my money back and the process reversed or sorted out now! What's this ** about an attorney? Just fix it, **! This was sent from another computer, my iPad.

I purchased Norton 360 Security when I bought my netbook. I had great problems identifying on the Norton website where to enter the product key. Eventually, I located this and again, with some difficulty, managed to enter the product key. I thought this was done successfully; however, within a couple of weeks, I was informed that I was no longer covered. I have tried again to enter this product key and have been informed that this number is now invalid. Therefore, I have paid for a year's cover and managed to get only a couple of weeks. I would like to be reimbursed for this system. Thank you.

I went to Norton's website and I saw 50% off Norton 360. I went to check out and it's $8 for tech support. The website kicked me off. I went back and now it said 40% off. What is going on?

Antivirus trial version available for 30 days instead of 60 days - I had purchased a new HP dv6 laptop with 60 days trial version of antivirus. I activated it on the 26th, March 2012 and now it shows only 30 days remaining just after 3 days. Please let me know how my trial version can be extended.

My email download attachments sent to me are blocked by Norton AntiVirus. When I download, the Norton AntiVirus software screens it. When I try to download, it is automatically going to Norton's website to buy their products. I hate it. Please remove this automatic selling on people's email.

My computer has been unresponsive lately. I've been using Norton for 6 years on 7 different computers. I turned my computer on to find that my subscription days went all the way to zero from 325 days. I am very angry and disappointed with Norton and will not use it again. Now, I'm using Kasper Pure instead. I'm very disappointed and pissed off. Norton has lost a really good customer.

I have Norton antivirus (2-year and it came with the computer). I have 170 days left on my warranty. A scan showed a problem, so I contacted Norton's call center and it was in India. They could not resolve the problem, so they tried to sell a $150.00 support plan when they should have fixed the problem without this since it was under warranty.

Norton sent me a message saying that my computer's performance was poor but they had remotely access my computer to speed it up. I paid $34.99 for this service but noticed no improvement whatsoever. Today, I received the same message from Norton offering to speed up my computer for another $34.99.

I cannot get a hold of them on the phone. Is this a scam or mismanagement? Either way, I am way fed up with Norton.

I purchased Norton Antivirus from Wal-Mart on 2/15/12 for $40.00, put it on my new computer and it downloaded all but one problem. My Norton screen said "not all updates successful (Error 8920 223). Also, screen said "Norton 2011 Virus definition x64". I contacted Norton, and still today (02/23/12), after trying to do all they said, it was told to me to download a fix which would not work and was a 20-plus hour download. I asked for my money back and am getting a runaround. Wal-Mart will not refund because seal was broken. Norton keeps giving me the run around and has not given me a refund. I cannot afford to eat $40 (with tax) What can be done? This am I am told from Norton: "Norton's incident # ** to try other things." I just want my money back and have erased Norton from my computer. Norton has made a defective program and on the internet I now see many people are having the same problem. Help, please.

After letting a tech support remotely access my computer, she uninstalled my old version of the software. In doing so, she crashed my computer. Now they will do nothing to correct the issue. They keep shifting me from person to person, putting me on hold for hours. I reported them to the Better Business Bureau. I recommend everyone to do the same. It is the only way to get justice. We all need to report them. United we stand, divided we fall.

I never purchased any software or Norton but you cut $99.99 in my account without my knowledge. So I will sue you.

First and foremost I don't and never had Norton. Now I am being charged for an annual fee—what gives? Then I tried to get a hold of someone and wouldn't you know it, the recording states the number I dialed can't be reached! I never authorized anyone to get money from my bank account. The way I look at it this company took my money with me not even having an account with this company. Do I have a case? You're dam right I do, and further add that I am going to bring charges if I can.

Norton charged me twice for the same annual renewal. I contacted them and they refunded me for one subscription but turned off service for the both. Tech support restored the service but deleted all my log-ins and passwords, personal info, etc. I am not able to restore any of it and their assistance is useless.

I had Norton 360 Version 3.0 on my laptop. I had to renew the software. Not wanting to use my credit card, I decided to purchase Norton 360 Version 5.0. It would allow me to overwrite the version so I deleted my old version Norton 360 Version 3.0 and downloaded my new version 5.0. All went well until completed. On checking, I lost my Word software and CD drive including my email, Skype and internet connection.

I took it to a tech at Noel Leaming, a store in Auckland and everything on my screen disappeared. The technician found all of my programs but Microsoft Word version 7, all my files had gone from Word and Excel and all my folders created in email had gone. I cannot understand how a virus protection can remove all my files from my hard drive. Please, is there any chance I can recover my word files? No, I had no backup on my documents.

Can anyone help me? Every time my Norton subscription is about to run out, I all of a sudden receive very slow performance, malware & virus notices, my computer runs like *** yet I still have 23 days left on my subscription! Why isn't my virus protection picking up on these things before they occur? This has happened in the past, I just figured it was a coincidence. The minute I renew, all the above mentioned clears up. Is it possible Norton is doing all these to my computer to force me to renew? I mean whenever they have walked me through an issue they access my computer remotely, is it possible for them to corrupt it also? I hate to feel like this but what else can be doing this? I've been with this company many years and I hope there is a reasonable explanation for this and I want answers please. I've read many complaints in regards to the free trial but this isn't a free trial, I purchased the three computer protection and I only installed it on two, so it's not like I didn't pay good money for it. Again, this issue only happens when it's time to renew, all year long my computer works great. Thank you for your time.

I wanted to have Norton tech install Norton 360 premier edition antivirus software. After 4 hours and three techs, I still do not have a workable software installation. My notebook computer is brand new. There should be no reason for problems. When I asked to speak to a supervisor, I was transferred and have been waiting for 90 minutes so far. Total time spent has been over 4 hours and I am no further along in this installation as I was 5 hours ago. Why?!

I am really angry with Norton's poor customer service. I have made several attempts to advise them that my registration with Norton is not due to expire and they have failed not only to reply to my request to correct the situation but have now canceled my protection.

I renewed my Norton protection for one year for version 5.0 TPTWDKHJMFW2 on Thursday, June 2, 2011. It should be operational until June 1, 2012. Their error and the non-existing customer service have placed my PC, hence my livelihood at risk. I have tried several ways of trying to contact them through their website but all I get is the runaround and am no closer to having the matter resolved.

Incidentally, I have been a Norton customer for 3 years and expected much better service. I would not recommend them. I have paid for 12 months and expect it. I have a further 6 months service owing to me.

I am a computer technician. What I clearly noticed is that when a person use Norton trial version of antivirus or internet security, it seem to be ok. However, when the software expire, unbelievably many many viruses, spywares and all those malicious attack immediately infect the PC on which expired Norton software is. One obvious virus is a 'fake antivirus - like fake windows security which is a virus software that automatically install, run and show fake results. I have a very high doubt on Norton or Symantec that the company is misconducting by forcing its customer to buy its products. This is my personal assumption. It could be right or wrong. However, I am saying based upon dozens of PC that I have noticed of facing this problem.

I guess my previous complaint was not good enough. You, guys, are highway robbers in this economy. I have been a loyal customer and kept my account up. But now, because of the economy, I had financial proiblems and you drafted my checking account. You caused a $36.00 charge to my checking account and you do not care. I will keep writing every day until you come up with an equitable solution.

On 1/18/11, I purchased Norton Anti-Virus protection for my laptop. In December 2011, I bought an additional laptop and I purchased a new subscription of Norton 360 (for up to 3 computers). I planned to put it on my old laptop after my other subscription ran out in January. On 1/4/12, Norton charged $47.19 to my debit card for an "annual renewal" even though I never signed up for it.

I was charged $74.89 to my checking account by Norton's. I did not know that an auto renewal was set and I did not get any emails stating they were going to do this. There was not enough money in my account to pay the $74.89 but the bank paid it and charged me a fee of $36.00 for overdraft.

On hold forever, downloaded new 360 and got a virus. Called five times to get help removing the virus, nice guy but couldn't get rid of the virus. Their "fix it" and PC tune up for $69.99 approach corrupted many of my documents. Nice guy did follow-up and I told him to refund my $69.99 for the PC tune up that didn't work and has now made my PC unusable.

When the refund department called me, they were refusing to refund my money for the tune up that corrupted many documents. I have been a Norton customer for many years and this action by the refund department was completely out of line and was horrible customer service. That guy couldn't understand that by giving me the refund I would continue as a customer, was absolutely s**.

I had to buy more of their software just to back up the PC to external hard drive because I can't afford to lose any more documents due to corrupted files (caused by their "tune up"). The guy continued to argue with me that they had done the service and I had to pay no matter what. So much for customer service. Truly awful experience. Then he told me there was no one else to appeal to as far as my refund. I guess they must have so many problems and complaints that they can't refund anyone, because then they would have to do it for other people.

Norton charged my credit card twice in December 2011 for two different Anti virus programs in which neither one of them where downloaded on my computer. When I called, they used the "automatic renewal" excuse. I haven't used Norton since 2010. At which time, I clicked out of the automatic renewal because they have done this to me in the past. What is with this scam they keep pulling? They told me they sent an email to an old email account and when I checked it, I don't have any such emails from them. Time to change my credit card. That will be the only way to stop this criminal activity.

The company started to show in the computer screens notes of service expiration and warnings of virus threats after the expiration date. When I removed the program, I deleted one of the the Windows 7 platform modules that I couldn't even find in the internet. I have to fix it with the assistance of the Microsoft and re-install the touch pad drivers that was deleted along with their anti-virus malicious program.

Norton has been double and triple charging me for years for their product renewals, When asked for reimbursement, I have gotten the complete runaround from four and half hours on hold to a case manager who does not even know the company policies, to emails stating they tried to call me when I have records showing no such calls placed, three scheduled call backs that never happened, last call back scheduled for 9:15 pm and them calling me at work at 7:45pm. My only concern was getting back my money they took but the answer the case manager gave me was basically "too bad, we will not do anything." I am looking into filing a complaint with the Mass. Attorney General's office for fraud and unethical business practice. I would love to know if there is a class action suit I could join on top of filing the complaint.

I had 112 days left on subscription of Norton 360 5.0. I got a message that I had a security risk from virus. I tried to run check but kept getting message. I contacted Norton and they said the software was 2008, not so. They charged me $99 to remove virus using Microsoft Security Essentials which is free on Microsoft. I have purchased approximately 25 Norton in the past. I will never purchase another one. I had just purchased two new 360 5.0 last week and will try to return them. Norton is saying their security product which I paid $80 does not work and the box says you get 24/7 support for the life of your subscription. I did not get that.

Norton on 11/27/11 (a Sunday!) renewed my account. I never agreed to an automatic subscription renewal and my Norton doesn't expire for several more weeks. I have complained to Norton and placed a stop payment and hold so they cannot use my card info again. They overdrew my account!

I purchased a Norton 360 version 5.0 to install over an expiring Norton 360 Version 4.0. The disc removed all access to Norton, including removing the port to the CD/DVD. I am unable to install at all. Leery, because of that I uninstalled Norton 360 (4.0 version) on two laptops and found that, by uninstalling Norton, that also wiped out the port to the CD/DVD effectively removing my ability to install the Kaspersky product. I've purchased Norton for 6 years.

I have over 100 days still to run on my Norton 360 Internet Security (netbook) for 3 computers and Norton Antivirus (desktop) for 3 computers. I bought install disks, not online versions, because of bad experiences with online versions (files too large to download, being told to buy disks when Norton Help can't fix the problems; also you get harassed mercilessly to continue subscriptions you don't want). It's become obvious that the programming on the Norton disks can't cope with Windows system changes in 2011, particularly with Windows 7 (the netbook version works better on 7, though, and the desktop version better on XP and Vista).

I have already bought AVG for 2012, but I am determined to get my money's worth for the Norton 2011 programs which I paid for (there was nothing wrong with the money). The last straw was when, to repair the 2011 program, I was directed by online Norton's Help (what a stupid name!) to download Norton 2012. It's really insulting to be asked to buy the next year's program to fix what this year's program can't do, but I suspect that so many people don't want to buy Norton that this is a last resort at boosting sales.

I purchased Norton Internet Security 2011 for 3 systems. I contacted a virus on my system. I could not access the internet. There was no contact information in the box or in the instruction material. Therefore, I took my system to Best Buy for them to remove the virus. It cost me $201.53. Norton refused to reimburse me because they said I should have contacted them and they would have assisted me. Please tell me, how can I contact them if there's no contact information in the packaging and only a web address and I could not access the internet? Do not purchase Norton. It is not worth it. They do not stand behind their product and they are always saying what you should have done, not what they could have done better.

I ask to get my software re-installed on my computer. They said that they have to be connected to my computer by me letting them, so they could see what the problem is. Then they said I have to reboot my computer. Well I said that since they're in the computer, get rid of it.

They said they have to scan my computer to see if I have any problems. Before they will do this, they said that I have lots of problems and I would have to pay them or others. To clear up any problems, I told them I did not want it because it costs to much money.

So, they would not re-install my software and also said it it was going to cost me another charge to do this.

I bought a Norton 360 last year (10-30-10) that has 3 installs. I thought I would be able to use them anytime on either of my machines. I just installed my last one and found I have 2 days protection! I fussed with their support department; they told me it is in the fine print that all 3 installations start getting used up the minute you activate one of them even if the others are not installed. I read the very fine print; it is misleading if you don't read it like an attorney: "With this service you receive the right to use this product on one PC or on the specified number of PCs during the service period which begins upon initial installation". It is in very fine print on the edge of the box. I wonder how many millions Norton made by seeing me and thousands of other customers coming? I fussed at the customer suport and all they would do for me is give me 30 days extension. I will shop around for anti virus other than Norton, maybe Kaspersky.

I am so sick of Norton being bundled on every downloaded program I install. Auto opening feature tells my software is bad and I need to pay for their software. I will never use their product as they intrude my privacy. It also requires me to reboot my PC just to get their pop-ups off and to uninstall their garbage.

Norton is so stupid they do not tell you to click renew and enter the new product key if you bought a new retail CD. They lie about their customer support on the weekends. They darn sure are not at the number posted on their website for the weekend. The only website they are on is the 100 dollar one. Their regular number on site clearly states Mon-Fri when you call it. The lady lied to me just 10 minutes ago. She said, "Why didn't you call. I was here all weekend." Just another lie.

These folk need a class action lawsuit. They created three days of hell for me when their instructions do not state click. l renewed and entered a new product key, but that idiot robot knows zip.

Unacceptable, prior to calling to have an automatic renewal stopped, I had at least 5 active keys not expiring until July 2012 and so on. After one call, I was locked out of my account, all my keys were missing and no one had answers for me, as to why I had been turned into a trial member. After 3 hours on the phone with customer support, I was furious and kept asking for a manager or a CEO or CFO and continued to be put on hold.

I have been with Norton since 2007, this is not how you treat customers and if so, then I am sorry that I ever spent any money with you. I recently bought a laptop a few months ago and that key is gone as well. So I guess, I'm just out of $200.00 dollars and mind you, I am still on hold, while I type this at 12:18am, waiting for your customer service reps to assist me. How bad is that? Gee, thanks for nothing. Support? Yeah this is ridiculous.

Norton went into my credit card and deducted $69.99 as seen below. The computer is no longer in use. So, on what basis did this automatic renew go through? And if they renewed it, why was no notice sent to my email. I want my money back.

I bought Norton 360 on 3/12/2011 and filled out a rebate form online for $20.00. But as of this date, I have not received the rebate. Now, you want me to renew my subscription which is due for renewal on 3/12/2012? I would like my rebate before I decide to renew my subscription. Thank you.

They hide their phone number and keep you on hold excessively, hoping you hang up. I was very upset that I had made a purchase and followed up to make sure there was no auto-renewal, which I was told there wouldn't be. I don't know why I was billed again this year. I don't even have them on my computer because the protection was awful. I had a friend, who removed 4 viruses from my computer, since the program didn't work. I spoke with a manager named Amrin, who was not helpful and would not even give me her employee id number. It's very sad that this company is still open.

I was told that since I have the same email, I should be aware of the service, so there is no refund. I was told that I will no longer be charged. How it is my fault? Do yourself a favor and never use Norton. Spread the word. There are free anti-viruses that you can use that work a lot better.

I have renewed my subscription. But I keep getting pop-ups asking me to activate to get full service. I do not know the activation number. I have spent much time on a merry-go-round of sites trying to find someone to deal with my problem. Now please, deal with it or refund my money. I am 83 and don't need this hassle. I prefer to enjoy my remaining years.

I bought a Norton Antivirus from Office Depot for $60 with a $30 rebate. I submitted all of the required documents including the original UPC label and waited. This was submitted July 19 and today is August 30, so they were given ample time to fulfill the request. After just checking my rebate status, it says "invalid - missing UPC label". Then I was asked to submit the original. I thought, "Oh boy, they have me going in circles" and tried to find a phone number to contact support, but did not find on to reach a live person. So I chatted with an agent by the name of Velis where he asked me if I had a copy of the UPC label. I told him I did not and he said he would go ahead and process this order anyway. The new wait time to actually receive the card is 4-6 weeks. Let's hope it actually comes in the mail.

A symantec stub appeared, uninvited, on my monitor and list of programs. Like the virus it is, it has lodged itself more deeply on my computer than I know how to access. I have deleted it many times, in several ways, but it keeps reappearing, keeps reopening the screen to buy their product. I would NEVER use Norton; I only want to get rid of their invasive software.

I bought a new Norton 360 after mine expired. When I uninstall Norton, it removes hardware from my disk drive. So then, I can't install a new one or play a DVD/CD. The driver does not show up on my computer anymore. I reinstalled the old Norton and the driver is back. Norton wants me to pay them 40.00 to get on my computer and fix it.

A refund of a 2011 subscription, after automatic renewal, was never received after cancellation of the 360 product. I called a few days after my bank account was drafted and was told it would take 3-4 business days to process. After reviewing my account this week, this had not taken place. I called Symantec and their customer service representative kept me on the phone at lengths, even though I was able to provide proof of phone call, e-mail, and bank charge. One hour later, she tells me her case manager will only repeat what she said, "Symantec cannot refund the amount because it has now been over 60 days, regardless of e-mails, phone calls made one week after bank charge". I canceled my subscription to their internet security product yesterday and the customer service representative tells me my bank will be refunded in 2-3 business days; and she did not give me a confirmation number. She asked for my credit card number in order for it to be processed.

I went to renew my subscription. They charged my credit card for $204.77 but would not download antivirus software. I did not get what I paid for and had to buy MacAfee software for my computer.

I received an email recently with regards to renewing the Norton Antivirus. I no longer have Norton and had switched to McAfee; I deleted the program off of my computer March of 2010 due to the program not working with my service provider. Anyhow, the email had my credit card information and I contacted them and they stated I was on a recurring yearly charge which prompted me to inquire if they had charged me last year, they did. When I asked why I wasn't notified they stated they sent an email. I never received such an email and I don't believe a non response is an admission of acceptance.

I further spoke with Steve Nutter who said he could not do anything about this because I may have been using the program, which I responded if I was using the program their IT department could see if their computer was seen communicating with my computer. Mr. Steve then stated that they could but it would be too much work. I stated that I had looked up similar situations with their company online and he stated every company has lawsuits against them. He then proceeded to hang up.

Up until today's date, we still have not received the refund. We have spent around 50-60 minutes a time trying to get through to the company and keep getting put on hold or told not to worry and that the cheque is on its way.

I have today rang again and spoke to Harish **, and he kept telling me I need to follow procedure and that someone will contact me within 24-48 hours. I was promised a call back today by 3:30, and still no one called me. I told Harish that I wanted to escalate this, and he said this is the only way to escalate complaint and that he could not give me the complaint escalation process.

Eventually, Harish agreed to transfer me to the Complaints Department. I held on the phone for 1 hour and 7 minutes with no success. I am absolutely appalled at the lack of customer service and the distress this has caused us. We are pensioners and can ill afford to lose this money and the cost of keeping to call this company. Please, can you deal with my daughter regarding this matter now, as it has caused us so much distress. Her name is Sharon ** on **.

The company offered two rebates at $30 each. I followed the instructions exactly and both rebates were denied. They charged my credit card for automatic renewal and refused to answer the phone when I called to ask to have credit applied since I bought another one of their products. I am dealing with credit card company and rebate refusal.

I kept getting Norton's popups stating that I needed to renew my security with them. I started this morning with them at 7:30 am and was on the computer trying to get renewed after they took my money and all I got was do this, do that and on and on.

It was so confusing and horrible. When I check my status for security with them, they tell me I have to renew, I am not protected. But they have my money.

For 5 years, I have been charged for a Norton Antivirus program that I have never had. I have changed my credit card number twice and they still found a way to charge me! Probably in 2006, she and I don't remember exactly, I used my credit card to renew a friend's Norton Antivirus program for one year. Then in 2007, 2008, 2009, and 2010, a Symantec or Norton Annual Renewal has mysteriously appeared on my credit card statements each October. In the past, when I've called, they could not find my profile under my email address so they said they could not disable the automatic renewal. At one point, they gave me an email of a man in India who could help me. I never heard from him.

Finally, after a long phone call with a man in the Philippines this year, I learned that they are charging me for my friend's email address and she has not had that email address or that computer for many years. In 2008 and again in 2010, I contacted my bank to reverse charges and changed my credit card account but Symantec has continued the unauthorized annual charges for services that don't exist. Why is this company still in business? They're collecting money that is not theirs for services they are not giving and they seem to have illegal access to many people's private information.

I purchased a Norton Internet Security 6037598, Rbt 2010-3 user. Symantec PC CD-Rom 20043727, UPC: 037648852418, Invoice #13870822, dated 08/22/2010. I was asked to fill-in and mail all invoices etc. to the Rebate Center within 30 days and I did. The rebate amounts were $20 & $25. I received $20 and I'm still awaiting for the balance $ 25.

I had a message come on my computer screen that said I had a virus and I needed to run a scan for AntiVirus 2010. There was a symbol that looked like Microsoft next to the Antivirus 2010. I could do nothing with my computer. A screen with the Antivirus 2010 kept coming on. It was running a scan and showing that I had a virus on everything in my computer, all Trojans. Then they wanted me to click on the box "FIX" which took me to another screen to purchase Antivirus 2010. The lowest price was $69.99 on up.

I did not buy into that. I went to Norton and tried to clear things up with their online instructions and was not able to resolve anything. I then asked for online help. In order for them to remove all the viruses and fix any other problems. I had to pay them $99.99. I paid with my credit card. It took them four (4) hours to resolve my problem.

However, my computer started having little problems several days later. Each day the problems got worse. My virus removal was only good for 7 days (for $99.99). About day 9, I received a strange e-mail that was from my Facebook account from a man wanting to be my "friend". I'm sure he was a hacker. I have very few friends on Facebook and no one that new him. I am sure he was a hacker.

Now, I have trouble writing e-mails. The cursor jumps all over which makes the letters move. E-mails are removed before I can open them, etc. I contacted Norton on day eleven (11). They told me that they could try and resolve it if I paid them another $99.99. Remember their contract is only good for seven (7) days. Too bad for me. I refused to pay them as I don't believe the issues with my computer were completely resolved the first time. I told them I would take my computer to someone local and they told me all sorts of bad things would happen to my computer, mainly that it would never work again.

I told them I would take a chance. I also told them that I would not be renewing my contract with them when it was due. After reading some of the other comments, I am concerned that I won't be able to stop them from taking money from my credit card when it's due. I am going to notify my credit card company and ask them not to allow any payments to Norton. I feel Norton is out to scam you out of your money. They sound good but wait until you need their help. They will be glad to help you for $$!

I ordered Norton Anti-virus over the internet. I paid them $59.99 through Paypal on 9/07/10. Reference number:**. I have never received the product and they keep popping up on my computer saying that I need to buy it. I can find no phone number to complain to them. I can find nothing online with which to complain to them. I am a retired lady of 70 years old and can't afford to just give them $59.99. What can I do?

I had $59.99 Norton renewal taken out of my checking account, I called them immediately when I saw it pending in my account got a hassle online because I used the chat to get someone online. Was told it was taken care of and 2 days later it cleared my account no refund. Got on the phone again this time for 2 hours and they gave me the run around telling me they couldn't find my account number.

Yet they could find it to charge me. 2 hrs later the woman told me she would have to go through all the transactions for October 19, 2010 when my check cleared and try to find mine. No phone call back. I have changed my Debit card last year because the same thing happened, I can't keep changing it. Norton is a rip-off Company, they are downright crooks and they need to be stopped now. I received no E-Mail to the effect that they would be charging me; they somehow get into people's accounts and charge for annual renewals.

Norton declared my rebate invalid due to receipt not showing the product name. Fry's receipt clearly lists the purchased product. I may have dodged this scam as I haven't even opened the package yet; and can return it. I will make one call to the Customer Service just to get the feel of the "Norton Experience."

I did the online PC check and with Norton and they said I had 44 threats. I paid them $99.99 to fix this threat and they fixed 45 files, which I believe was the reason why I had a Windows file corrupted. I was advised to reinstall Windows so I need to back up files. The representative did not know how to do it and stated a supervisor would call me back. I gave him time to call back, but was not called up to this time. I am still trying to get assistance with restoring files to my computer.

I had to back up DVDs and I have spent hours for over a month and probably I will have to pay a technician to get my files back on the computer

About 4 years ago, I bought a CD from Norton. They saved my credit card number. Now, every year, they charge $60 to update a computer that I don't even have. I tried calling customer service, but I just got put on hold for over an hour every time. I tried e-mail, but I got a response that they were out on sick leave.

I am out $69.99 plus shipping tax, not including the cost of the drive that I was going to use. I bought Ghost 14 and Vista. Vista had a problem that MS was not able to fix without me reinstalling my OS and programs. Or, I could upgrade to 7 which fixed the problem. My plan was to backup to an external drive. Because of the 7 upgrade, I had to wait to purchase the drive. Today I purchased my drive to find out that the copy I purchased that works with Vista will not work on my machine. Please tell me that is not so. I just cannot buy another program at this time and am not happy. Do you have any suggestions before I have to chunk more money into the trash? It is not right that you do not have an upgrade path for Ghost 14.0!

Enclosed is a copy of emails to and from: "Thank you for contacting Norton Support. I see that you have upgraded to Windows 7 and want to know what version of Norton Ghost should be used. I understand the concern this issue is causing and I will be happy to help resolve it. Bobby, I will need to let you know that the Norton Ghost 14 is not compatible with Windows 7. This is because Norton Ghost 14 was released few years ago and was designed to work with the Operating Systems of those times."

"Windows 7 was however released recently and it has gone through enormous changes and includes various new technologies. Norton Ghost, unlike any other products, works with the Operating System. It is therefore not possible to make an existing version work with an Operating system that has undergone tremendous technological changes. Ghost 15 was exclusively released for supporting Windows 7 and it can also be installed on Vista and XP. If you are within the refund guarantee period of 60 days, you can follow the instruction on the link below, to return the Ghost 14 disk and get a full refund. Note: If any of the links do not open, when clicking on it, please copy and paste the link into the address bar of the browser that you use. You can purchase Ghost 15 from our website or at any retail store."

I purchased A Norton Antivirus and Norton Utilities for a huge price but it had a huge rebate. I filled out, cut out, checked and double check to make sure I had everything that the wanted, and my first born child, mailed in a timely fashion, only to be told I did not have all the things that they asked for and that the store I purchased it at was not a valid place to purchase it.

Like others have listed, I purchased a Norton product online last year and to my surprise this year, without my authorization, I am being charged a renewal fee of $72. The funny thing is my credit card number changed in between my first charge and this charge. I will never buy a Norton product again and I will spread the word on Facebook (everyone should be doing this) to hundreds of other people, letting them know that Norton is a corrupt company. I talked to the bank and they said I can refute the payment and get a refund from the bank.

I just want everyone to know how fraudulent the rebate center is over at Symantec's Norton Antivirus 2010 Security. I followed all time lines and directions, copied each item before mailing in for my $30 rebate. I waited and waited; then I called and was on hold for over an hour to speak to customer (non) service. They informed me of their "generic" missing UPC code. I told them I would resubmit it. Then they said they found it, but my registered receipt from Office Depot didn't spell out the product.

I told them I also made a copy of the receipt and had it in my hand and read the exact item in question back to him. My receipt is printed Norton Internet SE. The representative then said, "Oh, sorry, the SE must be a special edition and we cannot honor that. I waited another hour on hold for a manager who said he can't do anything, but email the corporate office. He told me he would call me back in 2 hours. It has been 24 hours and I am still getting no results. Do not buy this product expecting to get a rebate. I will never buy from Norton again. Don't be taken!

My computer began to fail slowly. We got a new anti-virus because my computer claimed there was no protection. No improvement in performance, in fact, it only lost more abilities. Finally, I contacted a computer repair company. We shared that we attempted to remove the Norton program without any success. After the scanning he performed,I was advised the only cause to my computer breakdown was the Norton program. It became a virus refusing to allow a new program. The IT claimed that only he could remove the program because he had the necessary tool. Thus, as a consumer I had to pay for a service when I should have been able to remove the Norton program from my computer.

On July 7th 2008, I made a purchase for a two-year agreement for Norton 360 2.0. The total amount of $69.98 was deducted from my debit card online.

Again, on June 4th 2009, they deducted, without my consent, another amount of $69.99. This was less than one year later. After this incident, I decided to email them asking about the second year. They claimed that it had already been two years. This was when I decided to delete their program since I was having nothing but problems with it to begin with.

On July 16th 2010, I received another notice/email stating that my Norton 360 was about to expire and that it is time to renew it. I'm not sure what the deal is with this company but someone needs to get to the bottom of this. Since their program didn't work so well and the fact that I had to drop the program, my computer was and probably still is full of crap that they couldn't catch. I also lost half or all of my money that I put into the programs that I had purchased from them.

I paid $39.99 to download Norton Anti-virus. The program would not download and I contacted customer service for Symantec. I was routed overseas and a man named Mohammed stated he could download the program from his end (he had access into my computer to do so). 2 hours later, this man still could not download the software and each time I asked him what the problem was, he could not answer me and was totally confused. He then told me he could not do the download property and I needed to contact my computer's host server.

My computer, after this so-called rep finished with it, suddenly went completely down. Nothing I did worked and because I do much of my business on computer, I was completely in a bind. I then contacted a computer tech who came over to my office and after 20 minutes, stated that this rep had ruined my software by doing several things during that 2 hours he had access. The tech then had to take my computer and it took 3 days to fix what that rep did to my software. My cost for the repairs, etc. was over $375.00. I also contacted my bank, Wells Fargo, and after investigating, they credited back my debit card the $39.99 because Symantec never responded to the bank.

I then attempted to call Symantec in California at various phone numbers. All the phone numbers were no longer in service. I am outraged that a company of this magnitude can employ the most incompetent people to handle their transactions with customers. This man ruined my software, disrupted my business for several days, never called me back to check on the status or to even apologize for all the problems. I feel that the very least Symantec can do is reimburse me for the money I paid to the computer tech. I even have a receipt of payment that I can submit. My business was down for 3 days and I had to pay a tech over $375.00.

Norton antivirus was installed in my computer on Oct. 28, 2009. On March 25, 2010, the live update stopped working and could not retrieve definition files to protect my computer from a virus. I called and spoke to 7 techs, 4 supervisors and 9 engineers, to have them remotely go on my computer to find the problem for 3 weeks. As of April 17, 2010, every person from Norton failed to find a fix for their product. I was told the issue was sent to the research dept on April 4, 2010. I called every day to check on the status, I was told it is being looked into.

When I contacted Norton on April 14, 2010, I was told the case has been closed. I was shocked that the case was closed, it was supposed to be open and being looked at for this problem. They said many times, they would call me back, but they never did. On April 18, I had to bring my computer to a repair person to fix the problem Norton could not find. It did have a threat of a virus, since my Norton was exposed to hackers and Norton could not find the problem. It cost me money to do this.

I think Norton should reimburse me for the subscription fee I paid for their product to work for a year, but failed in 5 months, and the cost of me having to bring my computer to an engineer who knew what he was doing, which was $110.00. Bottom line is that 18 people from Norton could not find why their product kept failing. Amazing. So how good are Norton techs, supervisors and engineers? You tell me. I had to have a re-install of my Windows 7 software and have someone charge me for this and to take out the threat that Norton could not fix in a matter of 3 weeks.

I purchased Norton Internet Security on Nov. 1, 2009 from Fry's Electronics. There was a $25 competitive upgrade rebate and $45 product rebate. The $25 rebate I received. For the $45 rebate, I was told that I was missing information which is odd since I needed to submit less information for the $45 rebate than for the $25 rebate I received. Norton refused to honor my $45 rebate. I contacted Symantec on February 10 and received instructions from Leo to mail in a copy of my receipt, name and tracking # to their rebate center. I mailed everything in, clearly labeled mid February. After no change, I reached out to them again on March 3 and again, received the same set of instructions.

I mailed everything in a 3rd time on March 10th. After no response/change again, I contacted Symantec on April 11 only to receive the following message back: "Unfortunately, we are unable to honor your rebate request because this particular rebate promotion is closed. We are very sorry for any inconvenience". I contacted them via web chat on April 13th and could not get any reason as to why. While chatting with Robert, I asked him what it meant by 'closed' and what was wrong. All he would say is that, "there is no other update we may do to your record in order to assist you. The rebate will remain invalid". This is an unethical business practice not to honor this rebate. They induce people to buy and then refuse to follow through on their end with the rebate. Now, I'm out $45 that I am legitimately owed.

I paid cold hard cash for the protection Norton claims they can provide.

That was money wasted. I would not recommend this product to anyone that cares about their investment in the electronic devices they have purchased. Consumers beware. They will sell you this product and with it a false sense of security that your machine is protected! As a result of this incident, I wasted at least six hours of my life on the phone trying to repair my machine. Luckily, Alienware has excellent customer service or I would still be sitting here beside myself as to what to do. Today (4/2/2010), I am still installing updates that are necessary for my operating system, diligently trying to restore my computer to its former glory.

On 3/14/10 at approximately 4:30 pm while on Internet Explorer, Norton 360 software allowed a low level threat to change two files on my computer without notifying me. This file was done by a file named kgsi.exe which no information can be found on the internet for but that the Norton technician has since identified as malware and would be willing to charge me at least $99.99 to remove what their software allowed to infect my computer. I went through hours with technicians with Norton and in control of my computer and all they say is "we cannot stop viruses from infecting computers, we only supply software to try and prevent them from doing so".

So their software, identified the threat (which their support website does not identify as a malware or any kind of threat), allowed it to enter, and change items in one of my profiles disabling many of the software from functioning properly (However back door ways can still open the software, sometimes on that profile). All other profiles have not yet been infected. Running a comprehensive scan from another profile on the computer then identifies one virus, does not tell any details on the Virus's name (I am assuming Symantec does this on purpose so you will pay them to fix your computer after it lets a virus through). And it removes the virus (although who knows).

Symantec then refuses to fix my computer which its software identified as a threat to it (from its security history report, low level threat), but allowed it to alter files on my computer which does not allow files with .exe extensions, i.e. executable files to open the applications. However, if you click on a file such as Word or Excel and such, it will open, plus all other profiles operate normally with no issues (to date). I am thinking that Symantec / Norton 360 may be allowing these types of issues through their software so that they can then come back and charge another $100 to fix your computer after infecting it.

Why did I buy antivirus software from them if it fails to do what it is supposed to do after it detects the threat, and still allows it to infect my computer? And then they want to charge me an additional $100 for what their software allowed on to my computer to remove from my computer. Somehow I think this is wrong, but maybe I just grew up on the right side of the street.

I was attempting to download a version of Norton 360 onto my desktop. I had previously used up my trial version on my laptop and purchased the Norton product. The product was available to put on up to three computers. When I went to install it on my desktop, I could not decide exactly how to find the correct way to download the product so I contacted your customer service by chat. The man I talked to on the chat said he would install if for me and so I let him take control of my computer.

After several attempts, this Norton customer service guy told me I had a very bad Trojan virus on my computer and that I needed to go to Norton's "Virus Removal Experts" to have it removed. He said it was a very dangerous virus and that I should go right away to make sure I didn't infect everyone on the internet. I allowed my credit card to be charged for $139.99 for the "consultation fee" + a PC optimization by the "virus removal expert". My time spent here was about one hour.

I was then sent over to your "virus removal expert" for them to save my computer and the internet from a horrible virus that the 1st Norton tech told me was on my computer. After spending another 30 minutes or so getting transferred and allowing Norton to charge my credit card for $139.99, I was finally connected to the Virus Removal Expert. After he ran multiple tests on my computer, he then explained to me that there was no virus on my computer and that the problem that the first tech encountered was due to an Incompatibility problem with the Norton software and my previous anti-virus AVG Free. I had now spent about three hours on the computer with your various techs and to say I was annoyed would be an understatement.

I asked the very nice Virus Removal Expert to assist me in getting a refund because I felt like I had been defrauded by the first customer service rep into allowing the virus removal expert to work on my computer. This nice man escalated my complaint to customer service and told me that they would call within 24-48 hours. Today, I had not received a call so I called to the customer service department of Norton. After 10 minutes on hold, I spoke with Lino who then escalated my call (after another 10 minutes on hold) to Praveen who stated he was the supervisor of customer relations in the Southern Part of India. I stated my complaint to Mr. D who then told me that the "one time consultation fee" was non-refundable and that all he could do was refund my other $40 and to give me another year of Norton.

I told him that was not a satisfactory resolution of this issue and that I, in fact, felt defrauded by Norton. I would not have had to pay Norton $139.99 if Norton's representative had not told me I had a very dangerous virus. I told Mr. D that I felt the only fair resolution was to refund me the entire $139.99. Mr. D then stated that he did not have the authority to refund any more than what he had offered me. I then told Mr. D that I wanted to speak with someone higher up in Norton to get a possible resolution t the problem.

At this time, Mr. D informed me that there was not anyone that was higher up in the company that I could speak with and he refused to give me the name of the Vice President of customer relations and he stated he did not know the name of the President of Norton. I told him that I would be writing a letter to the Better Business Bureau and to the President of the company. I did manage to get this particular email address out of him, but I suspect that it is his email address and that nobody else will ever see this. I do intend to contact everyone in Norton that I can find to alert them of the fraud that this company is perpetrating in India. I do know that it is much cheaper to outsource to foreign countries but this entire episode just makes a very good case for using US Citizens as representatives of the company. Needless to say, I will not use Norton in the future and I will not ever be able to recommend a company that perpetuates fraud.

I would appreciate a response to this email and I would also appreciate the opportunity to speak with someone higher up in the company than Mr. D. I felt that his unwillingness to allow my case to be escalated showed an extremely poor understanding of his job and I would certainly think that additional training in the progression of complaints in the company should be in order. It would also probably be a good idea to inform him who the person is that employs him. I am a very dissatisfied customer.

Norton slammed me with a $114.99 charge for a renewal fee on SW I stopped using last year. There was no notice, no renewal offer. They just used the card info from 2008 and charged it. I've engaged with their remote support via a chat three times in the last two weeks to first have them reverse the charge before it moved from pending to an actual debit, then to have them refund my account once it moved from pending to an actual charge.

I've spent 3 to 4 hours so far in chats and tonight after 2 hours in a chat I'm told they can't refund the money to my debit card, that they will have to send me a check and that it will take 4-6 weeks! What's my option? I want to escalate this. I'm not blaming the India support desk. I think Norton is playing a game of catch me if you can,then if you do catch me, I'll hold your money and use it and return it as a last recourse two to three months later. It's taken me 3-4 hours to chase after $115. I've spent my time and lost time with my family because of Norton's business practice of charging based on their records, not securing the buyers approval and then acting like an insurance company and making as difficult as they can to recover the money they own.

I have been trying to receive a refund for a product for 3 weeks. I still have not received the refund. I went through their process for receiving a refund once. Now they tell me I have to do it again. The amount in question is $69.99. Their hold time is totally unacceptable. Their customer service reps can be rude. This is a totally frustrating company to try and work with and unless you own one of their products, you don't even have a number to call! I suggest that anyone wanting a Symantec/Norton product, buy it retail! Don't even attempt to purchase it online!

Had Norton Antivirus 2009, it expired so I purchased 201 loaded and activated it about 3 months ago.It did not load properly and I caught a virus. So all this time Norton 2010 was not functioning he said 2009 was still on my computer. Because of all this I caught a virus. All the technical persons were aware of this as they had to remotely fix my computer which they charged me $99.00. The last tech said I still had 2009 on my PC I said how is that it expired. He said not to worry he would upgrade my PC.

I want a refund. This was a technical issue caused by Norton. If I had had the proper installation of 2010 like it should of been, I would not have had to pay the money. They ripped me off and then tried to bribe me to take a compensation of another year free. I don't want their stupid product. I am done with Norton rip off people. I want my money back and they refuse to give back over a technical issue caused by them. They charged me $99.00 to remove a virus. I demanded my money back. They in turn tried to make an offer of a free 362 day subscription worth $40.00. I refused told them to refund the $40.00 to my credit card. They said no they could not.

On March 1, 2010, I received my credit card bill that had a $76.46 Norton renewal charge and also listed a telephone number 877-294-5265. I called my credit card company to dispute this charge and asked them how Symantec-Norton had my credit card number since I changed it in January 2009. Their response was that they would dispute the charge and investigate the incident. They assured me that they do not give out credit card numbers unless authorized by the card holder.

Then, I called the number listed by Symantec-Norton and held for over one hour to speak to a person (V J from India). He apologized for the charge and said that it would be removed from my bill within three business days. He explained that the credit card company had given them my card number because we had done business in the past.

Again, I called my credit card company. They disputed what V J had said again saying that they did not give out credit card numbers unless authorized by the card holder. They also checked and said that Symantec-Norton had made no inquiries about my account. I am more than a little concerned that a company that is supposed to protect computer security can get a credit card number and make a charge without proper authorization.

I received an email stating that my Norton was expiring and they would auto charge my credit card on file (which I did not know they had). I do not have Norton any longer and don't have the computer it was on to get serial numbers needed to remove online. I have held over 1:10 twice and cannot get a person. I will call my credit card company on the 7th of March and deny, but I can't believe they just charge without permission or a way to get in touch with them.

I am having a problem with Norton refund me $139.99 to my credit card. They never fixed the problem in my computer. Their customer service is very poor on helping their customers. Economic damage in result.

This company charged my credit card without authorization. They billed me for Norton 360 and Norton antivirus. The only internet protection I ordered was Norton Virus protection. They charged my credit card twice for this service. I don't want to deal with this company anymore. They are thieves! I have been charged $79.00 for Norton 360 and then another 34.99 for Norton antivirus, which I already purchased for 59.99!

I have bought Norton 360 subscription for 2 years (C$139), but it's still on its 3rd month going on and I am encountering a problem and as a result my system is infected with virus against the big claims of Norton that your system is fully protected. When I ask them for help, they ask for more money which is not right on my part as I've already paid too much to keep my system safe.

These are the details of my Norton version Product Name: Norton 360Version: 3.5.2.11 Serial Number: XHDKYPFDHCJ4, Media SKU: 20004532, Current SKU: 20004233, Family SKU: 20004447, End Point ID: {8607FB50-ABF9-11DE-8161-00235A4E852F. Thanks. I'm waiting for some help. I have totally lost faith in Norton now and not going to suggest it to anybody.

I am so tired of spending hours on the phone with people I can't even understand, just to get nowhere except where I started from. I still have the same virus. All this fun and excitement cost me $139.99! As soon as I can get my main PC up and running, I am going to uninstall Norton and use Avast. I'm doing that right now with this laptop. I am very disappointed with Norton/Symantec, but I've had problems with their virus removal procedures in the past. I'm over it.

Symantec/Norton has a user account management process with a huge loophole that exposes personal information! I don't know if I have been affected yet or others have been, but this applies to millions of user accounts. I cannot get into more details here obviously. I am so shocked that such a big company would have such a lousy process and security, especially when their products are to do with security!

My computer has a virus called "card.exe". I cannot remove it, and my Norton 360 does not recognize it as a virus. I contacted tech support in the form of a Chat technician. I explained my issue and requested assistance. As I am a Norton subscriber for many years, I expected free assistance to resolve a problem that should have been prevented by Norton in the first place. Instead of real help, the technician told me that I should go to Norton's virus diagnosis and removal Web site and get their "fee-based assistance". I told the tech that I paid for Norton to identify and remove such viruses every time I renew my subscription, and they owe it to me to take care of this one they let slip through. The tech could offer no more help than that, so I told the tech that I was going to complain to an Internet forum, and terminated the chat session. My computer has severe performance degradation as a result of this virus. My Norton 360 did not detect and remove it as it should have, and now I am stuck with it until I can find someone to help me remove it.

Upgrade had errors, three different techs remoted into my PC to resolve issue but made it worse. Then they told me the issue must be Microsoft or HP so call the hardware or OS vendor for resolution. My application which is licensed until March 2010 has not worked since December and I am not protected from internet threats.

I had Norton Virus protection on my laptop and was infected by a Trojan virus and 2 malware viruses. How do I know this? Not because of Symantec's $99.99 virus removal service, but because of Best Buy's Geek Squad. I first contacted Norton who referred me to Symantec virus removal "specialist" for a $99.99 charge. I was told that these "specialists" were better than anyone I could get locally and that they would identify and remove the virus and if they could not, they promised to refund my money. The first time through remote control of my laptop, I was told that there was no virus and it had to be a hardware problem and that I needed to take my laptop back to where I purchased, which was Best Buy.

In 20 minutes, Best Buy was able to identify the Trojan and the 2 malware viruses and where the viruses came from. Since I already paid $99.99 to Symantec, I wanted to contact Symantec and get my refund before paying Best Buy to remove the viruses. What a joke. A very sympathetic "specialist" asked for another chance and from 1:30am to 7:00am had remote access to my laptop going through all my files, testing DVD burning after DVD (8 in all) and when it seemed to be fixed, I ended the session. Not 1 hr later the virus was back, my laptop was in even worse shape so much so that when I tried to restart, it would only restart so far and the monitor would go completely black. I could not even use my laptop at all! I took it back to Best Buy, paid $139.99 to have it set back to factory start, lost all my documents and media files and called Symantec, asking for my refund. They refused saying I had to allow them access to my laptop to prove the virus was still on it after their "specialist" worked on it.

I told them that not only was the laptop unoperabe because of their incompetence, I would never allow them to have access to my laptop again. They had absolutely no credibility because they kept trying to claim it was a hardware, disc drive or disc error when Best Buy was able to run a simple diagnostic program and identify the Trojan and 2 malware and their origins in 20 minutes at the first visit.

2 days later, I got a call from Symantec saying that they did not owe me a refund for not removing the viruses as promised because the $99.99 was for virus detection, not removal. When I pointed out that they had failed to detect the virus the first, second and third time blaming it on hardware, disc drive and disc problems as opposed to Best Buy detecting the Trojan and 2 malware viruses for free after running a diagnostic for 20 minutes at the first visit, they said that I had to allow them access to my computer to detect the virus themselves to prove that. If they could not successful detect any viruses, how can they prove they missed them? No matter how many times I went over this with the Customer Service Manager, they still refused my refund. Their "specialists" are just low level grunts who obviously read from a script and only want to get you to pay $99.99 or $139.99 when you are desperate and uninformed in computer technology. They know just enough to get your money and sound like they know what they are talking about.

Do not do business with these people. Go to Best Buy and deal with real people fact to face. A voice on the phone from India is not going to be responsible to deliver any promises once they get your credit card number!

My laptop's anti virus protector expired, so I paid $79.90 to (ontracksoftstore.com Riga)and sent 2 emails with no replies as the download would not work. I paid instantly by credit card. I since then went to McAfee and they have my home PC and laptop covered and working great for less money. I think it's bad companies take advantage of us and never return our complaints.

Our computer has had Norton Internet Security for 1 year plus. Recently upgraded to 2010 version (spend another $60). The computer is to be protected against viruses and it gets infected by a virus that pops web pages. Support line told me that I have to spend $99 to $130 to remove this virus that this program was to prevent it getting on to the system.

They said it was $59.99 but they charged me $69.99 They charged me twice on my credit card. I never got the Norton security system downloaded and installed on my computer. I have called several times..tonight was on the phone for three hours ...was transferred from one to another..they assured me that they were transferring me to the right department who could help me...but I listened to strange music..then was dropped or they just would never pick up and the music played for hours! They are always overly polite and apoligetic..but then hand you off. Now my Norton from last year has expired and I have no protection and have paid for a system I did not get TWICE! I do not know where to go or what to do next. How do you deal with people in India? can't get any kind of resolution. If you can help please advise.

I submitted a $50 rebate request for Norton Internet Security 2010 (bought at Fry's) and 2 weeks later saw via their Web link to my rebate tracking number that it had been denied due to "invalid date" - which was patently false. First I filed a written complaint on their web site. Next I called "Rachel" (1-866-206-8800) at 7:40am on 12-23-09 and told her I had a copy of all paperwork in front of me and that Symantec owed me this rebate NOW. She looked up my 9-digit tracking number (I told her I had received it on a rejection postcard) and she said "it was never properly entered into the system" and said that she finished entering it and said I would receive the rebate check in 4-6 weeks. This may be true, given that their web link to my tracking number now says the same thing. Moral of the story: follow the exact procedure that I did, and your rebate should be on its way to you in 10 minutes. Good luck!

approximately 365 days ago my PC encountered a problem that ended up costing me 99.99 for a tech from symantec/norton to fix by remotely accessing my computer. it worked. it was great for almost exactly 365 days. 30 days from subscription renewal date and OMG the same problem happens again. after calling customer service im informed that, again, ill need to pay 99.99 for a tech to, again, remotely access my computer to fix it as i am not "computer saavy". at least thats what the norton rep told me. oh yeah, and dont get a local tech to do it because it "wont be as good as if we do it". coincidence? i dont think so.

On monday night Nov 23, 2009 at about 10pm a Norton virus scan revealed a virus on my computer. The Norton virus tool was UNABLE to eradicate the virus. I contacted Norton support via FREE chat. A technician advised me that I was entitled to a FREE upgrade to Norton 2010 and advised that 2010 could fix the virus problem. I allowed him to remotely install the 2010 product on my computer.

Suddenly the phone rings, the technician disappears, the chat ends and I'm talking to a Norton supervisor who informs me that in order to fix the virus that threatens my computer I have to pay $139.99. The other option he offers me is to pay $199.99. I don't understand why a FREE upgrade on a FREE chat line would cost me $139.99 and I didn't understand his explanation but I was desperate to rid my computer of this threat so I gave up my credit card number to this "supervisor" thinking I would take up the charge with Customer Service the following day. The "supervisor" advised me to wait for another technician to resume the "FREE" chat session.

The subsequent chat session was a disaster. The technician turned my files upside down and inside out and declared that there was no virus present in my computer. To prove that I was mistaken he commenced to run a virus scan with my newly installed Norton 2010. Sure enough the virus was detected and deleted by the program EXACTLY LIKE THE ORIGINAL "FREE" CHAT TECHNICIAN HAD ADVISED ME 3 HOURS EARLIER. The "PAID" technician on the "FREE" chat apologized for his "misunderstanding".

I didn't make this up. Its all in the "free" chat transcripts except for the phone conversation with the "supervisor.

On tuesday morning 10am I explained to a Norton customer service rep how I was manipulated into paying $139.99 for a "FREE" upgrade on a "FREE" chatline and, believe it or not, they did it to me again: The sympathetic service rep graciously agreed that I deserved a refund. To show my gratitude I agreed to authorize an automatic renewal. And as soon as she processed my renewal, a "supervisor" comes on the line and advises me that under the circumstances it will be "impossible" to grant me a refund.

Apparently "bait and switch" is standard practice at Norton. There must be some recource for people who have been swindeled by these guys.

These jerks charged my AMEX card for annual renewal. $55. I haven't had Norton for 3 years and this is the second time they did this. If you can find a way to get a human on the phone with this no good company i would like to know how. Thank God Amex took care of the problem immediately. Thanks Amex However they can not stop this from happening in the future. I wonder how many millions they (Norton) make by ripping off folks who didn't catch it on their statement.

I paid for Norton Internet Security 2010(NIS) and Norton Utilities (NU)v14 as a package through the Norton estore. The download of NIS required a computer restart, which did not return me to the download page afterwards. And, my on-line Norton account did not reflect the NU download I was due when I went searching for ways to continue the downloads. I also did not receive confirmation or activation code via email (and still do not have them, now 8 hours later). I called technical support for assistance. They took control of my computer and basically played with NIS for 30 minutes, making setup changes I did not ask for or approve. I asked them what the heck they were doing - all I wanted was my confirmation email and to download NU?

At that, they quit playing with NIS and/but could not verify my order because it did not show up in the system. They attempted to send the confirmation email, but it again did not come through. Tech support downloaded a free trial version of NU to my PC, but they were unable to activate it despite trying 4 times; they gave up and disconnected themselves leaving me with a screwed up PC (NIS changes) and an unoperable version of NU. A second attempt to check my Norton account found the password invalid, requiring a reset. So, not only did they not help me, but they booted me out of their system as well. Later in the day I went online for additional assistance and was supported very professionally; but again had to receive a free copy of NU rather than the one I paid for and I still do not have my confirmation email or activation codes (have you ever tried to get assistance with a FREE version of their software? It isn't pretty).

When I attepmted to once again verify my online Norton account, my new password was locked out yet again (x2), and the PC was running VERY slow (due to incomplete NU - it's now OK that NU is completely installed). I was offered a supervisor to complain to and to request a second copy of NU but was put on infinite hold with really crappy music for 30+ minutes. 2+ hours of BS just to download simple SW, what a joke. You'd think they could get that part right.

I purchased the new Norton 2010 Internet Security which also contained the Norton Antivirus. Staples ran a specual $79.99 with a $40 rebate. Since the rebate was being done through the web, I thought this must be easy. Boy, was I wrong. I entered everything as needed, the rebate was accepted. I then get a post card in the mail 3 weeks later telling me that the rebate was rejected, with no reason given. I get back on the web site and confirm this. I call their toll free number to India. I speak to someone who I can barely understand. We go through all the rebate numbers again.

When I asked him what specifically was missing, he did not know. He tells me it is OK now. I wait 2 more weeks and get another post card that my rebate is still invalid. I call again. After wasting another 40 minutes with them they promise me that the rebate is OK. Yea, right! I called Staples and told them that Norton is not honoring their rebate and that I want to return the Norton software because it was advertised by Staples fraudulantly since there is no rebate. They agreed. I returned the softward and purchased McAfee (without a rebate).

Even my request with the 3rd person at 1800 745 6054 did not respect my request to cancel my order and give me my money back.

My Norton Internet Security for up to three computers was automatically renewed in the spring of 2009 with a new expiration date of March 29, 2011. I downloaded it to two computers. Four months later, I began to have problems with my DSL. A computer technician I retained diagnosed the problem as the Norton software and replaced it with Viper. The problem disappeared. I then replaced one of the computers with a laptop that I use primarily for travel. I decided to use Norton Internet Security on it as I had 18 months left on my subscription. However, I could not access my account because my number was said to be invalid. That despite the fact that I have a written confirmation with that account number, the expiration date, and the coverage for 3 machines. I tried for days to reach customer service, but could not get into "chat," the only option the Website offered. When I did finally get through, it was told after a dozen exchanges that I could not get partial refund after 60 days. But my payment was for a subscription that was only partially used. The company has not only lost a customer, but I am on a mission to get the word out that one should avoid dealing with it.

Rebate offer of $20 is a scam. They are obviously not paying the rebates. I intend to contact a very successful class action attorney for whom I used to work and turn this over to him. Quite obviously there are thousands of individuals not getting these rebates. No one but the lawyers will make money on it, but it will stop the fraudulent practice by the company.

I had an issue with getting updates on my Premier Edition Norton 360. An analyst from Symantec installed an updated version and everthing seemed normal. Norton began to bug me about registering the product even though I have an Account Key for the product.

I contacted another analyst and he told me that the previous analyst gave me the wrong product and that he would install the correct one.

He completely removed all Symantec Software from my computer and then told me he could not install the correct version. He transfered me to a Virus Specialist who told me that they needed to fix my comp and it would cost me $149.00 (USA).

The new tech was able to install the Premier 360 on the first attempt. No problem.

I requested a Supervisor to talk about their Shady Business Practices. The Supervisor could not take a complaint... only have someone call me from customer service.

I have not had luck with 'talking' to these support people. No offense but I can't understand their english.

hey norton! how about a product that actually works! i am sick and tired of paying 69. 87 for a security program that allows trojan viruses to get on my PC. i am all so tired of paying for an additional program ( spyware doctor) to catch the spy ware and mal ware wich norton seems unable to catch. next year i will NOT be reneawing norton. bye bye norton. there are better programs out there. what are [they] being payed to leave a back door in [their] secuirty programs?

I paid $69.99 for Norton NIS 2009. When I did get hit with a virus(NIS 2009 is suopposed to prevent this)I called tech support. First, I went through 4 levels of techs. I could not understand a word they were saying.The first tech said he did not have a clue what the problem could be so he hooked me up with another tech. He said I PROBABLY had a virus, probably? For the small fee of $139.99 Norton techs with their superior knowledge would clean up my machine and guarantee it for 7 days. I won't repeat what I told him, but he connected me to a "supervisor" who told me they would do it for the bargain price of $99.99,I told him I paid $69.95 for the software, and it didn't do what it was supposed to do. Another tech told me I didn't have a virus. I got so frustrated I just hung up.

I have been trying to turn this outfit off for at lease 2 years. There seems to be no way to get to them, period. They keep auto renewing a subscription I cancelled three years ago. They seem to have my permission to access my Discover card account and annually bill that account for unwanted services requiring an annual challenge to their charges with the the Discover card.

I bought Norton 360 and it would never update. I emailed repeatedly about my product not working, and it took 8 months before I was finally able to get the darn thing to work (I took my computer and PAID to have a computer expert fix the problem.) Then I emailed REPEATEDLY (last count was over 50 times), and yet my subscription has not been extended (as the first customer service person said it would be). I have uninstalled and reinstalled as requested, and yet, my computer still tells me that my subscription is expired. I do not understand why Norton could not just extend my subscription on their end.

The customer person (from India) emailed and asked for my phone number so they could talk to me. I gave it, but of course never was called. I just get emails asking me to fill out a survey rating Norton on how "well" they did in fixing my problem.

rip off fron trial version, wanted another 59 bucks from advertised price and another 40 bucks to help install online when stated was free, on hold for 2 hours after they got credit card info, finally they hung up!

I sent the paperwork for my rebates to Norton about a Internet Security software I purchased at Fry's. After checking with the tracking number I find out from their website that both rebates have been denied due to invalid postmark and invalid purchase date. One of the rebates was for $20 and another for $50. This is a scam performed by a "security" company. What kind of peace of mind can they hope to archive with this fraudulent attitude toward their customers.

Don't do business with this company. They charged me twice and now refuses to refund my account. Norton is a fraudulent company with poor customer support. I'll be calling my attorney soon, if no resolution is found. Shame on you, Norton. It would also be nice to have support that you can understand against always going to India.

This company takes your money and then makes it impossible to get in touch with them. I feel like I have been ripped off in a major way. If you sell a product, you should have a phone number for customers to call.

I purchased Norton from Office Max. My complaint is that the software is recommended by Consumer Report, which I subscribed. The software has slowed my computer more than I can handle. Without any written notice or complaint to Norton, I received a notice that "is your connection slow? For $29.95 or so, we can help this". I feel they need to fix their software for these problems before selling it. Now, I will purchase another software product and delete Norton from my three home computers.

I have Norton 369 v 2 in my computer and was sent an e-mail from Symantec for a free upgrade to Norton 360 v 3.0 after downloading the upgrade and rebooting my system I was unable to access the internet. I called Symantec three times and was told to call back after I was able to connect to the internet and they would remotely access my computer and try to help. I took my computer to my local "Geek Squad" (30 miles away) and after they had run extensive diagnostics and charged me $ 75 and had my computer for several days I was told that Norton had errected such a tight "wall" that my computer would not release its IP address to the internet so the internet would not allow access to their system annonymously.

"Alex" a supervisor at Symantec called me on 25May 2009 and I told him of "Geek Squads" findings however he refused to reimburse me for my costs to remove Norton 360 v 3.0 from my computer. "Alex" also refused to identify himself with an ID number, stated " Company policy prohbits the release of such personal information". Technical support from those in foreign contries with Customer Care reps. that have a limited knowledge of the English language is a significant problem.

I have Norton Account And aSymantec Protection Subscription aready paid for But my HP Total care Advisor keeps stating I don't have anti virus Protection'What do I do? I have tried to contact my Account and it Wants to purchase more.

After I talked to Norton and dropped from my call. i followed up and resubmit all my missing(it was not realy missing) paperworks. 2-3 weeks later I received a postcard for I was missing some requirements again. I called Norton and explained them. they hold me on the phone abouth 30 minutes. I told them I cant wait any more. They said they are serching that I do not sumbit all the requirements. I taled them I was missing only one paperwork first time. If you did not receive that paperwork how could you send me the postcard. Post card proves that you have received something from me. My call was dropped again. Is there anywhere else I can complaine Norton?

Lost $50

I bought Norton 360 last year and having problem since April 09 to do windows update, open browser internet,lost internet connection and i called the tech support dept, only to speak with people overseas/India who could not really understand my problem. They took control my computer to download the Norton Removal tool and restart. After the tool was downloaded, it restarts automatically - now my computer problem getting worse!

I was transferred to virus removal dept and they tried to tell me it wasn't Norton 360 software causing the problem but microsoft. I have paid an unbelievable amount of money to try and fix it when it turns out it can't be fixed. Please, to anyone who know to file lawsuit against them!

I purchased Norton 360 software after my computer got a virus that my Trend Micro software did not keep out. Several sources I checked said Norton 360 was the best anti-virus, etc. software. However, I was never able to activate Norton after it was installed by a professional. It expired before I could activate it. I was advised by a professional IT person to forget about trying to reinstall Norton because it was an energy hog and had actually caused that person's own computer to crash.

When I had tried to contact Symantec for help with the apparently defective activation process (I followed the exact instructions but no activation), I discovered there is no phone number on their website - bad sign! I eventually found a phone number on a blogger's site - he said `good luck - you will wait a long time to speak to someone and then they will pretend they don't understand you, etc.' Among the several negative comments on the blogger's website was `I would not wish the Symantec company on my worst enemy.' I wasted about $100 on the Norton 360 and ended up having to get different software (my third software try after Trend Micro and Symantec's Norton 360. I won't even bother trying to get my money back from Symantec as the blog comments indicate that the Symantec support is almost nonexistent.

I wasted almost $100 on the Norton 360 and had to spend more money getting new software installed and getting my computer completely checked out. And, of course, a great deal of my time was wasted.

I had a icon that would keep popping up telling me it was time to renew my Norton Aniti did not want to. then it froze my computer and I had to. Then right after loading I got a virus. Called them Mr. Hall says oh so you want a refund. I said yes and also a new computer. He gave me an 800 # to call was on hold for 45 minutes. Still trying to get ahold of someone.

computer shot

Symantec autobilled me $42.39 for my software subscription renewal without my authorization or my concent to join autopay.

$32 overdraft fees on 5 charges afterwards that bounced, filing fruad charges against it, then my bank will only take off 3 of the overdraft charges and I am told I must fight with symantec for them to pay the remaining $64 overdraft charges as well as the refund they claimed I was getting that never came. I was a 11 yr customer of Symantec and after yesterday, NEVER AGAIN!

This is 2nd year I purchased and sent in all requested documents for rebate for product,...and the 2nd year I didn't get the rebate, they just say items missing, but I took images of all forms and UPC codes, and yet no rebate. I will never ever get another stinkin' program from Norton. What a ripoff!!!

Just angry about the way they try to back out of the rebates.

I had Symantic on 3 computers. Notice came up that computer was loaded with bad virus'. Took it to my computer shop who are from the UK and they said Symantic was [bad] and took it off. They put on something called AVG, it was free besides. Haven't had any problems and have had it installed on all my computers. They too took it automatically out of my checking account and I was furious. Hope this helps someone.

i purchased there norton 360 2.0 version anti virus cd. i was charged twice on my bank statement 69 dollars twice and when i try to install it it says my product key is invalid

ripped off 130 dollars

updated norton on ine paid with credit cartd . with 5 hours had a virus on computer . over past 3 days my on line bank account has been accessed . security codes have been changed . Norton says thwy can fix the problem if I spend more money with them . I believe they are the problem .

so far I have had to shut down my on line banking . and the teck support in India only wants $$$$$$ to fix the problem . Again no problems until I did the update .

after upgrading my internet protection to a supposedly far superior product i ran a scan that said i had two trojans,after contacting norton,they recommended a downloadable tool to clean it out,i did,it did not,after getting into chat room 1st with mohanapryia b for over an hour i was transferred to sinchu for another hour plus who in turn turned me over to an expert vivek for another hour who then told me i would have to be turned over to another type expert and the charge would be $99.99 to remove trojans.to this i told i didnt think so. if your thinking of norton be wary

its to early now to tell if my system is going to crash or not,i did run the cleanup tool by their directions more than once each time it told me there were no trojans,but when i scanned afterwards it would say i did,im kinda caught in the middle i dont know if has or has not got viruses

i had problems with my pc so used system recovery and used my norton for recovery purposes only. disc provided with pc when purchased. after that i had problem. the first agent was very helpful. then i got more problems and surrender. s was the agent. he didnt help in any way and as a result ive uninstalled the product and im now using avg free

possible damage to my pc do not know as yet but i would just like him to respect everyone who contacts them and not judge them. im on benifits and am unable to purchase a paid for product at the moment and he refused to help unless i did purchase a product from them even though i had a 90 day free subscription

Renew product online. Flash screen comes up and dissappears so quickly that it cannot be read. States something to the effect of - This service includes automatic renewal -. They give a form to opt out of renewal but it 'Cannot be processed at this time

I do not allow future automatic bank withdrawal and it may cost me overdraft charges.

Downloaded Norton 360 onto my laptop totally shut down my computer --can not log into the internet, computer running slowly. Send in an email notification of problems says someone will call me in 24 hours did not happen. Called the Corporate headquaters to speak to a senior company person was transfer to a technical site in India. person unable to help me spend 1 hour a technical support person in India who was clueless.

Laptop is damaged from this download, serious problems resulted. This software has issue do a search and see yet they still have this product on the market. My computer may be damaged had to take it somewhere to be restored, still working on it. Cost & aggrevasion unbelievable!

strees, time lost from work, $ 950 for a possible new lap top

I received an email from Symantic on Jan 13, 2009 that they were going to automatically renew my subscription and charge my credit card. I went to Symantic's web site and cancelled the automatic renew, got confirmation #. Got another email from Symantic that they were going to renew my subscription. Went back to their site and cancelled the renewal, got confirmation #. I also sent a letter to Symantic stating I do not want to renew my subscription. Got an email from Symantic on Jan 16, 2009 that they renewed my subscription and charged my credit card $49.99.

Called my credit card bank to tell them that this was not an authorized charge, she said we get these complaints daily. People are charged for products they never ordered, for products they don't want, for products that don't work and for cancelled subscriptions. Called Symantec and described my experience, requested a that Symantec refund the money. Got confirmation #. So far no refund. It appears to me that Norton Symantec is running a classic fraud and some attorney needs to file a class action against them.

I downloaded Norton 360 around 12/30/08. That day, I wasn't able to connect to the Internet with my Verizon wireless broadband USB. I called Symantec tech support where they wanted my credit card and were going to charge me 3.50/minute to talk to me - no guarantee they would help. I told Mark that I didn't see why I should pay more money when it was their program that caused the problem. I said it was company policy. I asked to speak with a supervisor. He said there wasn't one there now.

I asked for the supervisor to call me back - he said they don't do that and I'd have to give my credit card number if I was going to speak more. I asked about getting a refund. He said I'd have to talk to the sales department. I asked him to transfer me - he said he couldn't. I asked him for the sales number, he said he didn't have it and I'd have to find it on your own. He then said that without a credit card he'd have to end the call - which he did - he hung up on me. We called back and asked for the name of their company - they refused to give it to us and hung up again. This sounds like a total scam to me - just a way to get someone's credit card information.

I've been unable to access the internet since this happened. I can't even access Wi-Fi now. Will have to send my computer somewhere to be wiped clean and reloaded. Have removed everything that has Norton or Symantec in the name, but the three conflicts on the device manager that all have Symantec in the name cannot be deleted. I've spent hours on the phone - how do you compensate for someone's time and aggravation?

I have used Symantec/Norton computer products for over ten years on my home computer; products such as Anti-Virus, Systems Works, Norton Firewall and lastly, Norton Internet Security 2008.

With all of these products, I was aware that updates to the program's "Virus Definitions" from Norton was for only the Service Period that I purchased it for (usually one year). I also generally purchased a "new" Norton security program on "approximately" a year's interval. For the many year's of using Norton products, when the Service Period was up, the updates ceased, but the program still functioned and protected the computer with its existing capabilities.

I had intended to purchase a new Norton product in January after returning from a short vacation after the Holidays. However on Dec 22, 2008,(the date that my Service Period ended, the Norton Internet Security program totally ceased to function (firewall, anti-virus, email protection, etc). Never in the past has the program ceased to function. This left my computer totally vunerable. I am sure that Norton has this covered in the Service Agreement. THey however have not been selling their programs as subscriptions in the past. By virtue of how their products worked in the past, I feel that Symantec may be liable regardless of their fine print. I also feel that their banner to freely update to NIS 2009 was a lure to allow Norton to change to already installed program to one that would destruct at the end of the Service Period.

I feel that Norton/Symantec has lowered themselves to shoddy practices and is fostering the distruction of untold worth of data on personal computers. If Norton/Symantec wants to sell there software as a pure subscription, they should highly publicize that fact.

I have dealt w/ getting rebates before, so I know to log all of the transactions. By far this is the most fustrating group I have ever dealt with. I have done everything they have asked and still nothing. I have sent 1 orginal receipt packet, 2 copies of the receipts, and 1 fax over the course of 4 months. I wonder how much money they make off of the unclaimed rebates that people give up on. They refuse to send me to anyone higher up then the Supervisor on duty. I WANT TO TALK TO HIS SUPERVISOR!

I have spent hours of company time trying to get the rebate. It is only $50, but I am working on principal now. NO DAMAGE, JUST TIME LOST!

Although I'm aware that my Norton 360 subscription runs out on January 5, I was surprised when I received an email today, December 21, stating that they automatically renewed my subscription and deducted $79 from my checking account! I never asked for automatic renewal and when I contacted them, they told me it was for the safety of the customer. I have been using Norton for over 10 years for anti-virus and always renewed my subscriptions manually. I find this tactic both sneaky and comparable to stealing!

The $79 deduction not only resulted in a $30 overdraft fee from my bank, but ruined my plans to spend my last $60 on a Christmas present for my husband! I am supposed to receive my funds back in 10 days, but I can't understand why they can take the money so quickly, but can't return it as promptly. I need that money now! I intend to let everyone I know about this and urge all not to purchase Norton again!

I purchased Norton 2009 security from Staples 11/08 with promise of 20 dollar rebate from Norton- submitted all material and told no UPC code even though I have a copy of my submission with upc code. Also was to receive a 40 dollar rebate via Staples from Norton. Submitted online and told invalid b/c no receipt. I mailed the original receipt, email from Norton with tracing number requesting receipt, copy of receipt with upc code attached and received yet another card from Norton saying rebate invalid but no reason.

Called and was told once again they need a receipt-- I asked what happend to the other two I sent and was told they never received at which point I asked so what did you receive since you since a card stating invalid-- did the envelope just have my name in it-- in which case how did they know to send me a card. So my recommendation is do not buy from Norton or Staples with the idea you are going to receive a rebate. I have had similar experience in the past with STAPLES and this will be my last purchase from both Staples and Norton.

out 60.00 and it should be consumer fraud since they clearly advertise the rebates, you send the material they request multipe times and each time they claim never received the material.. Also of interest my 80 year old father purchased the Norton 2009 security from Staples on my recommendation and he has had the EXACT same experience. Claims of no upc code and no receipt!!!! It seems obvious to me this is a fraud.

I updated the norton product and the sales man told me norton 360 is a better product but for more money. OK. The product identity protection does not work and I have to look all the time I change the web page to push the fix button. I call, I wait for an hour and no connection with a reprezentative. I chat with technician and the answer was I have beta 8 and the norton 360 does not work with beta 8, so I have to call microsoft to remove it.

The damage is: They took my money and I am frustrated. How can we let people know not to buy their product anymore. Thank you.

I purchased a one year update to my Norton AntiBot online in Sept., 2008. But it did not run because I didn't get an Activation Key from them that would allow it to run and it quit. I repurchased it thinking I could get the Key number, but it still did not get it and the software, which I paid $29.99 each for, a total of $59.98. I eventually got the key number and got it to run. But the first time it started up, it suggested that I needed to update the software, that mine was outdated and might not work correctly so I did update it but it quit running because I needed a new Activation Key number.

I have been writing back and forth with them ever since and it will not run! I don't think there is a real person reading my e-mails there, their e-mails do not make sense and are just full of links to Norton Help sites. I have tried all their fixes, including uninstalling and reinstalling the program. All I need is a new Activation Key, which I have explained over and over in many more e-mails but I can't get a response. They just don't answer at all any more. I am very angry about spending $60 for nothing and I want the Key number so it will run!

This is a program that detects bots, which are malicious software that sneaks into your computer and alerts me that they are there and deletes them. It runs in the background and protects the computer while it is online. Bots are software which invade your computer with spyware, adware, and retrieve your personal information, like credit card info, so I want the software. I just want it to run, to avoid potentially damaging malware computer invasions.

now this made me cranky as i had paid for norton and this other anti virus was free (avg)

i went online to norton and they said because the system was infected they would charge me $140 to remotely fix it. EXCUSE ME NORTON YOUR PRODUCT FAILED TO DO WHAT IT SAYS IT WILL DO. the person at the other end of this conversation blamed me for it,

well yes it was me that downloaded it but i have PAID for your protection and you failed to protect me...they also said to update my virus definitions, i do this everyday so my definitions are up to date. i do not understand how they can legally do this as their product failed to do what it say's it will do

what i want to know is what are my legal rights here. can norton do this and get away with it. complete waste of time and money. DO NOT PURCHASE NORTON. (and another thing is that when i searched the norton website i found a "how to remove w32.ircbot". funny i have remedied my system for FREE when they wanted to charge me 140 bucks to do the same thing)

im in Australia so our laws (i assume ) are slightly different. i really would like to take them to the cunsumer tribuneral but i dont know if i can or what to do

I had a little less than 3 months left on my current virus update subscription, but I decided to take them up on this "offer". I downloaded and installed the 2009 version and IMMEDIATELY after installation, the nag screen starts up, telling me I need to ACTIVATE this new version within 15 days, by paying $39.95. The remainder of my "current" subscription apparently didn't count.
I decided to evaluate the this "trial version" to see if it was worth it. After a week, I can see no real difference, other than visual style, so I dumped the new version and reintalled my "old" version, and my current subscription is back in place.

HOWEVER, this is a very sneaky way of getting someone to BUY a new version when their "OLD" version is still fully functional and supported.

I had a problem with my Norton Antivirus software that I was unable to resolve on my own. Dealing with Norton's technical support group is a true nightmare. I went online and had to get in the help queue which at that time started me out at about #25. This queue moved slower than molasses but eventually after about a couple of hours I got to be #1 in the queue. The next thing I knew, I was #20. This went on for quite some time - I'd get down to being the next person to be helped only to watch my queue number rise. I phoned them while staying in the online queue.

When I finally did get assistance, the person had no clue how to assist me and I had difficulty understanding him because of his heavy accent. I gave him all of the pertinent information and it became clear rather quickly that he wasn't listening to a word I was saying. He was reading from a script and as he got to each question in his manual, he would ask me the question even though I had already provided him with the information several times. So I ended up back in the queue for an even longer period of time than the first.

The next person I spoke with had a better command of the English language and seemed very professional. Problem was that he had no idea what he was doing either. Back to the queue I went. The last person I spoke with had a heavy accent but seemed to be very technically inclined. Against my better judgment, I allowed him to comandeer my desktop. He proceeded to start changing things in my registry (scary) at lightning speed so it was very difficult for me to keep up with what he was doing. He then tried to reinstall the software. I would have done this myself if I hadn't had the kind of problems that prevented it. He attempted this a few times and finally got the software reinstalled and 9 hours later, I finally got off the phone.

I felt as if I had put in a full day of work as I was very tired and frustrated. As soon as we hung up, it became apparent that he installed a trial version and I kept getting prompted to buy the software. I had to undo everything that he did and eventually I resolved the issues on my own. That ordeal was a real waste of time. Next time I get antivirus software, I think I'll get something other than Norton's.

In June an unauthorized amount of 54.09 was deducted from my checking account my Symantec for a product I have not had for at least three years. When I finally was able to talk to a real person, which took over half an hour, I was told that a refund check would arrive within three weeks. I have since June, spoken to Symantec a total of four times. Each time a new excuse is given as to why I have not received the refund, and that they assure me a new refund should arrive in now four to six weeks.

I have been out of work since December of 2007. This money that this company was not authorized to take is badly needed. If it were the other way around they would surely be sueing me. I believe that this type of business dealings is unacceptable and should be addressed now, not in four to six weeks.

I was supposedly enrolled in their automatic renewal service and two weeks before my subscription was up Symantic withdrew from my account the renewal fee. I called as soon as I realized what they did and told them that I wanted a refund and to cancel my service with them. I was told it would take five to ten days to see the money back in my bank account and it has already been almost two months since I called them and still no sign of my money.

I have been constantly lied to by all their representatives and I am really frustrated because it does not matter who I talk to nobody does anything. They claim that I signed up for their automatic renewal but I have no recollection of it.

Mental stress and the fact I am not rich to just forget about $40.00 that I could really use at this moment. It is my money and i should be able to decide what I want to do with it!

I am using Norton Antivirus for meny years. Lately when I do a full system scan, I have at least 10 entries telling cannot be removed from unsupported file. I do a full system scan, and there is no files found and solved or removed, exept cannot be removed from unsupported file.

About a year ago, Iwas downloading a file and when I was opening that file (with a virus) Norton will tell me This file contains a virus And I will not open that file... Now please tell me why I still pay for Norton Antivirus when I have cannot be removed from an unsuported file ...ANSWER? SUPPORT ALL THE FILES - THAT'S WHY WE PAY YOU!

We had Norton Antivirus that ran out over a year ago due to us not renewing it. Recently, there was a charge from Symantec for 'renewal' on our credit card. When we called, we were told this is normal and occurs when an update is necessary. Funny how it didn't occur over a year ago! In another words, Symantec made an unauthorized purchase. They did rebate us but had the worst excuse and never answered our questions.

Our credit card was charged, unauthorized, and this required much time and effort on my part to retify.

I downloaded the free update for Norton's 360 2 it did not load properly so I had to contact tech support. I allowed them to remote into my computer and after an hour they fix the problem or so it seemed. When I went to my documents it was completly empty. I then notice info was missing from my desk top as well and all of my bookmarks were gone. I immediately called back they said there was nothing they could do it was not their responsibility their tech support people do not bother our personal files. I decided to do a search of my computer for 2008 documents and they all popped up in recently changed with a date of 8/1/08 at 7:12 PM which of course I was in my remote session.

I called them back and told them I had found the files but did not understand where they were or how to access them back. The tech person suggested I use restore and go back to an earlier point in the day. I did this and everything was gone including my reference to them in recently changed. I am in grad school and I need those documents! I shut my computer down a little later and then had to reboot it so I could do some school work. It would not reboot it would not even reboot in safe mode. I took it to repair shop the next day and was told they would have to reload Windows and then they would put a recovery tool on the computer. The cost of at the least $130.00.

I immediately contact their customer support to once again be told it was not their fault and I requested a supervisor contact me. Today I found out my hard drive had crashed and it would cost me an extr $120.00 I again contacted them and was told it was not their fault and the most they would offer was a refund of the product. There was nothing wrong with my computer until I downloaded their update, my computer is just little over a year old. There are all sorts of complaints on the Internet about this product don't buy it. I accepted their refund but only because I read other complaints about them continually billing customers after they cancelled their product.

I am going to have to pay over $250.00 to get my computer fixed plus I lost all of the software and programs that came with my computer.

Norton does not allow me to remove thier 4 X 6 inch advertisement from my screen.

their tech support "accidentally" cuts-off the chat when they no longer know how to deal with the problems. and then you have to start ALL OVER AGAIN. Their is no way to contact this company, no telephone numbers and no email, it just brings you irrelevant question and or irresponsive tech support.everything is so automated, there is no infortmation about how to contact actual customer service. time wasted, exposure to virus via internet, due to lack of service although paid for it. estimated economic damage product purchase $70.00 subscription $45.00 total $115.00.not including long distance charges.

Ordered Norton anti virus 2008 April 24-2008. When I received invoice (pasted) and saw that I was being charged for an extra two items as noted on invoice Antivirus 2008 I sent the following E-Mail and this is the reply (pasted) "Please cancel this order as when I tried to back out of the system could not get out and when I saw all the extras I was having to purchase I tried to cancel the order. I have NOT downloaded the program. Thank you in advance for your assistance. David"

"Dear David, We appreciate you making your order. Product: Antivirus 2008 - 59.95 CAD AlphaWipe Tracks Cleaner 2008 - 35.95 CAD Premium support - 29.95 CAD. Order Billed As: billinternet.com 8778717412 Order Number: 7609691. AlphaWipe Tracks Cleaner 2008 was purchased in a bundle with Antivirus 2008. Please use this link to download your copy of AlphaWipe Tracks Cleaner 2008. If you are not completely satisfied with this purchase, please do not hesitate to contact us."

At this point please note they quote the price in CAD. Yet when the invoice came in it was in USD and I paid the conversion. At this point I received an E from someone named bill saying that I would only be billed 2008 and support. At this point I thought "oh well I will live with this even though I had to pay for the two products in USD and the comversion rates to CAD. At this point I still have not down loaded any of their programs ( and still have never downloaded their products and have no intention of doing so even though I have paid for them. Reason for paying is the payment was to my VISA and I always pay that account in full with in 30 days. "Please note I cancelled all within your 30 day satisfaction guaranteed period. Once again I will attach the E- Mails I sent to you people please act accordingly. David. If this matter is not looked after promptly I will forward all information and communications to the BBB."

The next E-Mail I received is an absolute WINNER. "Dear Customer, We would like to inform You that due to technical reasons Your order

7609691 for Antivirus 2008 was undercharged. We charged deficient amount of 45.05 USD and thus You will receive two charges from our company on Your bank account. If you have any questions or concerns feel free to contact our Customer Support Service. Regards, Antivirus 2008 Customer Support Center.

I have now paid $130.00 rounded out for a product I did not want, do not use, tried to cancel well within their 30 day satisfaction guaranteed period. I'm absolutly impressed with the statement DO TO TECHNICAL REASONS THEY ARE GOING TO BILL ME ANOTHER $45.00 USD. I know that this complaint is long winded and nothing can be done about but I would like it to be known this Company is one long way from being ethical. My big concern is that they have embedded an automatic re-newl for next year and how do I stop that from happening. I know this is not a concern of yours but I strongly feel that people should be made aware of this company's very un-ethical practices. Thank You for taking the time to look this complaint over.

Norton charged my credit card with $52.49 for annual renewal. I don't do business with Norton. Took there lousy product off of my computer over a year ago. Now I can't get to there site to complain about the charge. Based on others complaints, this may be never ending problem.

I just installed a wireless card and have not even installed my Norton Anti virus and this company infected my computer with virus and all sorts of debilitating intrusions and are offering to clean up and delete the virus for a fee. I could not even load my anti virus software. I feel this is a scam and I need your help. Please tell me what to do!

Damage to lap top and risk to identity fraud.

Automatic Annual renewal charge to my credit card even after I removed their software from my computer. Two renewal charges -2007 and 2008. I notice most recent charge and had it removed and then found charge for 2007. Customer support in India repeatedly cited their 60 day policy and refuse to credit my card. This is especially offensive because I removed Norton software from my computer because it was so intrusive. Furthermore, I had to buy special software to uninstall Norton because it refused to be uninstalled otherwise.

The extra charge of 42.39 on my credit card is a small part of this. The automatic renewal feature of the software is not easily found, its default should be in the off position, and in any circumstance it should cease to function when Norton is removed from your computer.

i restored my computer last month when it was rebooting norton 360 showed up i refused to allow it but it forced itsself in my pc i dont want it but it has a firewall running and it conflicts with my avg 8 security it will not go aw ay i want it out as it ismessing up my avg which i paid for /i cant get it out norton forced its way in in spite of my refusal to admit it

Questions: Why did Norton not block the viruses? Why demand $99.5 to do a job that is supposed to have been paid for when you buy Norton's software? How come a freeware can detect viruses not detected and not blocked by Norton? My opinion of Norton: incompetent, arrogant and greedy I am sure that a CLASS ACTION against Norton can be successful and would teach them a well deserved lesson

I had purchased a NAV 2007 on 8.8.2007 with 1 year subscription from M/s. Touch Data, But my subscription ended on February of 2008 i.e for 6 months only. When i consulted M/s. Touch data people they told they will inform symantec but till date i have no information regarding my problems.

I the meanwhile my system is affected with Virus. I have lost lot of my files.

I have Norton Antivirus installed on my computer. 3/29/2008 my computer was hijacked by a virus that Symantec missed. I called the support #. All I kept hearing from the off shore site was $99.95 if you want our help. Let me see your product did NOT do its job & now you want me to pay more money for help. Support knew I could not use the FREE help due to the virus damage & like a stuck recording they kept repeating $99.95. Sending a letter via fax to Corporate HQ's got me another $99.95 offer from off shore help. The product did NOT work and Symantec will NOT be held responsible!

Business computer. I could not work. Damage to computer registry. Emotional damage due to fear of losing all my business & personal information. I felt ripped off by Symantec. What did I pay for?

I Have been using Norton Computer software products since 1992 and I was pleased with the results, obviously, but I finally resolved myself to the fact they have become non-user freidly. Four months ago I removed Norton from my system and purchased security software from another source. While checking my bank statements I noticed that Norton arbitrarily and without my knowledge, renewed the service and withdrew 49.99 from my bank account. I have spent an inordinately stupid amount of time trying to contact them so as to return my money, folks there is no one home, accept their computer and it has no common sense, God forbid it ever will... there is a new word in our vocabulary Merriam CORPORATERING integrity is vanishing from the corporate world!

We purchased our computer in the Fall of 2005 and immediately downloaded the Norton Antivirus software. We moved about 4 months later and did not set up our computer again until April of 2007. By then, our original software had expired. I downloaded the newest version and was told the download was successful. We tried several times to run a system scan but could not. Then, one day I noticed Norton had shut itself off.

I called the tech support, only to speak with people overseas who could not understand me. They instructed me to download the Norton Removal tool and restart. After the tool was downloaded, it restarts automatically - only my computer would not start at all! I was transferred to about 6 different people who tried to tell me it wasn't their problem when my computer had been working fine prior to this phone call! Now... I have paid an unbelievable amount of money to try and fix it when it turns out it can't be fixed. They screwed it up so bad that the hard drive has had to be replaced on a computer that has only been used for 5 months! The customer service is rude, hard to understand, and has no idea what they are doing!

I pay Norton Security/Symantec $69.99 a year to protect my computer from viruses and spy ware, yet a virus invaded my computer and wiped out everything I had! I spent my entire Saturday trying to get help from Norton/Symantec. When I reached the first agent, he/she refused to help me and directed me elsewhere. The agent told me that it would cost an ADDITIONAL $70.00 to check my computer for this virus. Exasperated, I asked the agent why the Norton Security did not protect my computer in the first place? His response was, that is not my problem.

I have lost all of the files in my computer, along with photos, etc. As I already said, I have paid Norton/Symantec $69.99 a year to protect me from this. Their customer service agents were rude and hard to understand.

I tried to download the product but kept getting an error report saying the file was corrupt. I followed all the instructions and it kept happening. I’ve tried to get a refund but the company won’t even contact me.

I bought an HP Pavilion in October 2006. Thirty days later the Norton Internet Security program was about to expire. I went to the Symantec web site and ordered the updated version at a cost of $69.99, plus $6.00 tax and $4.99 shipping. I promptly installed the program/software into my machine. Within the next couple of days I started noticing that my computer was not only slowing down, but some of the programs I rely on the most would no longer open.

The technician had me down load and run Norton Removal Tool and then step by step instructions to re-install the software. Then I noticed that when I opened that program, I did not have Parental Controls or a Firewall. I contacted the same technician and was told to ignore it, as it was just the nature of the program.

Thinking it was my mistake, I contacted MusicMatch to find out why that program stopped functioning as I had paid for an up-grade for it also. They had me remove and re-install their program. It still would not function. I mentioned the problems with Norton. They informed that Symantec acknowledges that a conflict does exist but never got back to them with a solution.

Four months later I am still unable to get Norton removed from my computer.

I bought a Norton program to protect my computer from viruses. I bought it from Staples Office Products. A series of rebates were offered, such that if all rebates were given, the program would be free. With one of my rebates, I sent the wrong receipt; it was for a return of another Norton program that did not qualify. Weeks later, Norton's rebate company notified me of my mistake. I immediately found and mailed the correct receipt.

Weeks later, they notified me that my receipt arrived after their deadline. OK, my mistake was the root cause of my problem. However, 2 or 3 months later, I began to receive emails from Norton that my program was corrupted, and I should uninstall it then re-install. I did, but within 2 weeks, I began receiving the same message, again. I sent an email to Norton, telling them of my experience, and they replied, asking for all sorts of detailed info about my purchase and the identity of my program. I did not reply for 2 or 3 weeks.

My computer locked up so that I could not control it nor use it. I took it to a local repair shop. They found that the problem was the Norton program.

Bought a new sealed box of NIS 2007 and followed the instructions per Norton tech support and pamphlet that came with the software. The download showed it installed successfully then would display in the following box that there had been a problem and to download Norton uninstall tool and reload after re-boot. I tried to install three times doing the above instructions and came up with the same results.

I e-mailed tech sup and was advised she could not refund the cost of the software do to the fact I did not buy it from Norton. And referred to it as auction bought software. This was bought from Amazon.com new, sealed, and with rebate on box.

My 2004 version of Norton Antivirus diagnosed a virus on my computer and recommended I upgrade the antivirus so that I could remove the threat. I paid for the 2007 upgrade and extended download service but I was unable to install the upgrade. First I had to uninstall the older version, then I was told there was a pending installation of other software. When these issues were solved the installation still would not progress farther than file extraction. Through the purchase confirmation email, I found a link for Technical Support Autofix which told me I had W32.Sober@mm on my PC.

My old Norton version recommended I upgrade as only an upgrade would provide the elimination of the virus. Not only was this untrue as W32 hinders Norton installation (which I learnt after my purchase), but after my purchases amounting to 51.47 Euros, they expected me to pay over 30 to 40 more Euros for another procedure to rectify the situation. I have wasted a lot of time on this and I refuse to waste more of it and more money.

I ordered the Anti-Virus for my computer because I kept getting the message from Norton to renew. I received an e-mail from Symantec saying they had received the $48.98, but I never got the service. Now I am getting popups, etc. Customer service was very rude.

Purchased Norton Anti-Virus for computer. Could not activate due to improper code. Three times contacted tech support and proven defective. Told to mail the CD to the above address and it would be 4 days turn around for new software. I have called back three times and keep getting told 4 more days. It has been over a month.

I had 2 rebates submitted to Symantec per the 'advertised special' with Turbo Tax...buy Turbo Tax, submit the other 2 rebates to Symantec and Norton is basically free. HAH! There were 2 rebates, one for $40 and one for $20, both requested the same UPC, I could only send in one, since the box only had one. I made a copy of the UPC with an explanation and sent the original on the other. They have called both of my rebate submissions invalid.

I cannot stand Norton Antivirus ware. I paid for an upgraded subscription which is supposed to let me choose whether or not to block something. Norton takes over my options and totally ignores if I choose to permit something to go through. It continues to pop up where I am supposed to be able to choose whether or not to block or permit, but again, Norton wants to decide. I have attempted to contact the Norton people to no avail. I have written up a complaint to them and have not heard back. (Their software probably deleted it.) I cannot find a telephone number to call them.

Norton Antivirus no longer provides lifetime free updates. This came as a shock to me because I was used to the idea of lifetime updates with Norton. Now you get 90 days of free updates. Beyond that you must pay a subscription to get them. So why did I have to pay for the software in the first place if I must also pay an additional subscription to get proper use of the product?

This is the equivalent of buying an egg carton without the eggs.