McAfee Security Suite

I called on behalf of my 80-year old mother who could not make an error alert on her computer to go away, even after she paid McAfee the yearly renewal fee. She called four times and each time, an employee from the technical support team accessed her computer, falsely claiming to have fixed it. In about a week to ten days, it flashed across the screen again, often in the middle of her getting her email and necessitating that she abort the session. The problem with this company is that they are all about taking your money and giving you little to no service.

Before you buy a McAfee software, know this: There is no USA-based customer service and you will be calling India, which has a lower customer service acumen. They waste your time asking you the same question over and over, then transferring you around. When my mother asked for a refund (which by the way is on one of the menu choices), they refused and instead transferred her around again. I will be billing McAfee for the inconvenience and time per minute. I will also report this to the attorney general's office for fraud and give them a bad rating wherever and whenever possible. Never buy any McAfee product!

Even though I purchased an anti-virus program from them, a virus slipped into my computer and took over my computer. I had to pay an additional 238 dollars to remove this virus. I had to give them access to my computer in order for them to remove this virus. I don't know if they took personal information from my computer that can be use to produce documents in order to enter this country. Why the government is not on top of this is beyond me.

I complained loud enough and long enough that McAfee is supposed to give me a refund for their useless product. They sent me a "product return form" that I filled out and emailed back. Next, they sent me an email stating that I don't have proof of purchase to be able to get my refund. I explained to them that they already had my proof of purchase in the rebate I sent to them for the product initially. That was three days ago, and I still have not received a response back. Everything these people do is designed to frustrate you so that you give up. Fortunately there is a class action lawsuit against McAfee; maybe they will put them out of business, as they need to be gone.

I purchased McAfee 2011 Internet Security software from McAfee (online) in November, 2010. The downloaded software was installed and activated immediately. Starting from the date of activation and continuing to the present day (two months later), there are constant McAfee generated "pop ups" offering the user the opportunity to view a video of the McAfee features. This popup cannot be stopped by any user intervention or request; the two options provided are to (a) view the video or (b) dismiss the current popup. I have contacted McAfee Tech support five (5) different times and each chat session lasts at least an hour. The tech support personnel take over the PC operation and checking the McAfee user preferences (options), they claim that the problem is solved. Within an hour after their "intervention" the video "pop up" offer is back. I have entered requests in McAfee user forums seeking a solution for the problem but to no avail. I get replies that this is a "known problem" but no fix is available. Letters to their marketing management get no replies. McAfee is a billion dollar company that seems to have little regard for their customers or they would make a realistic effort to eliminate this annoying pop up that interrupts any and all active software applications. I would sincerely appreciate any effort to get McAfee to eliminate this problem.

It just starts scanning on its own and takes over my computer right when I am in the middle of something. It sucks all the memory out of what I was doing and takes hours to check for updates. I cannot even close my programs. I hate this *** program. The Windows, one I have at work, lets me set the scan times. McAfee does not. My IT guys at work marvel that I still have this. They never recommend it. McAfee takes up all your memory and ruins your life.

I am writing to complain about the poor, and deceptive business practice of McAfee Secure. This company prides itself in protecting consumers from fraud, and anti-theft protection, however, the experience I had with this particular individual at the company, was anything but ethical and honest. Our company Beauty Encounter has been a loyal customer of McAfee Secure since 2006 (which was previously HackerSafe). On November 3, 2010, I received an email from a sales representative Rashad **, informing me that the annual renewal charge would be increased to $7,300 without any explanation. I got in touch with Rashad ** on November 8, 2010, and then he put me in touch with Eric **. I was told that Mr. ** was the senior account manager. Mr. ** explained that they increased their rates, and that I would need to either accept it, or be forced to go without service.

I explained to Mr. **, that there was no sufficient time to tell a customer less than one week, that their rate would increase, and "coincidentally", it happens during the busiest time of the year for an online retailer. Initially, Mr. ** agreed he will reconsider the rate increase, until after Q1 of 2011 to allow us time to get through the holiday season, and renew at the $2,290.00 rate. At that time, both parties would come to an agreeable renewal term, and amount. I followed up with an email to Mr. **, and advised him that I wanted to pro-rate the current annual renewal fee from November 8-December 31. He declined the proposal, in which case, I responded and said that we would cancel the renewal on November 9, 2010. He responded with a one word reply "Done" on November 9, 2010. In his email responses, there is no indication of his title, or contact information, except for his email address.

Subsequent follow up emails have gone unanswered. We removed the McAfee badges from the website the same day. Coincidentally, I found an email dated November 1, 2010, from another McAfee sales representative, advising us of the annual contract renewal on November 9, 2010 for $2,290.00. Clearly, this company did not honor their contract terms, and on November 9, we were charged $2,290.00. I highly recommend that any company engaging in doing business with McAfee Secure to be careful. They do not stand behind what they claim, and they do not care for their customers. Emails and phone calls have gone unanswered. This is not good business practice, especially when this deals with trust and security. Our account was confirmed canceled yet we were charged $2,290 renewal fee.

I purchased McAfee Antivirus 2010 in March 2010 and have been having problems for five months running. The antivirus program is defective and they have not informed any of their customers. Never received a card, e-mail or phone call. Computer freezes up. Taskbar is missing. There is loss in internet connectivity, continuous reboots, etc. I gave heck to Verizon and AT&T; they checked my walls, wires, outside lines, etc. Nothing wrong. A few months later, a friend sends me a complaint regarding McAfee's antivirus program 2010 that it is defective and is detecting a microsoft.exe file as a virus by error. I called tech support and received a patch. It worked for one day, but made the problem worse.

I thought it was my fault. I started to shake down my computer and strip it down and replace all wires, etc. Spent hundreds for a repair shop to check it out. Problem not solved. After all, I received a patch to fix it and McAfee knows what they are doing. I read on internet later the patch was defective. Consumers do not know this. I called tech support again and again each time India. They said they are not trained to solve this problem and even acted like they did not know anything about this. I finally just uninstalled the program. Worked for two days. Computer still freezes up and there are constant reboots. It is now August 27, 2010, problem is still not solved. I am not happy with McAfee's tech support or their antivirus program. I do not recommend any one to purchase for 2010.

It has control of my computer, not me. The program removal tool will not get to the antivirus program. It will not let me install some thing that might actually work. It came pre-installed. It's a deeply imbedded and invasive program. This kind of reminds you about the Obama administration.

Its given a headache and raised my blood pressure.

One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed nothing!

Why would I ever use McAfee again?! I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know, my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau!

My computer locked up on Wed, the 21st, because I had just gotten McAfee installed and I also have Windows XP. I cannot believe that the people in India who work for Dell did not know what was going on with the McAfee viruses. They're just a bunch of humans acting like robots. That show you we are at the mercy of the big companies that control everything. Those so-called technical support don't have a clue on what is going on outside their little cubicles.

I purchased two McAfee Antivirus for 2010- two computers. Following installation on one computer, an error message appeared indicating that no firewall was turned on. Not true. Settings indicate that Windows firewall is on. McAfee notes that Defender-Pro is the firewall program, a program that was previously removed from the computer. McAfee's resolve to the issue in spite explicit note of the problem is to spin it off to other technical support said to be available free for 30 days of the purchase period.

Their installation of the program via download clearly verifies that the thirty day window is no longer available. The error messages continue each time the computer is turned on, "RE: the second computer, no operational problems existed prior to installation of the 2010 Antivirus program." The computer will not boot and stay on. Perhaps a repair shop can appropriately diagnose the problem.

I purchased McAfee antivirus product last 03/04 2010. I was unable to download the software. I contacted their support team and they promised that they would repair the problem. Shared screen technology was used but the problem still remains. I was given several service order request numbers via email. I stated today that I would like money back or services paid for. What else can I do?

I bought McAfee last year (April 23) and now they have just taken moneys from my account. Sent me a receipt and took moneys the same day no time to say no or dispute just took money. I have put in a dispute with PayPal and McAfee but let's face it, times are hard. They took $85.59 from my account that was my food money. They didn't solve the issue when I purchased it, didn't respond when I complained it, didn't resolve it. Can't get anyone I can understand on the phone.

They also set it up with PayPal as a ongoing debit. They are scamming people, period! If it was any place in anything I agreed to, I sure missed it! I read the agreement, they had to have put it in the micro print to make sure you couldn't read it. It has not even been a year yet and they are scamming me for more money! Be aware, they are ripping people off and will continue to rip you off. They have put me in an awful position. I have been unemployed for a year and they took our food money. Now I am absolutely stuck, PayPal tells me it can take up to thirty days to resolve. Yet, both were quick to take the moneys I did not owe.

I purchased 3 licenses. I installed one license on my Windows Vista laptop. I installed one license on my Windows 7 64 bit system on my Hewlett Packard laptop. I tried to install one license on my windows 7 64 bit system on my Acer laptop. It would not install. It just kept crashing my computer with the blue screen of death each time I tried to install it. I spoke on 3 different occasions to 3 different technical reps. All said this was a known incompatibility issue with their software and Windows 7. I asked why I was able to install it successfully on one of my Windows 7 laptops and not the other. They couldn't give me an answer and they couldn't give me a solution for my problem.

They asked me to wait one week and try again. I did so. Same results: blue screen of death crash. I contacted support again. I was asked to wait 15 days starting March 21, 2010. I did state that if they were aware that this was a known technical problem and their engineers were working on, why was there not a warning posted on the download site stating that there could be a compatibility issue with Windows 7 systems? I told them the fact that they were aware of this problem to which they had no solution was fraudulent misrepresentation by McAfee products. In other words, they took my money and didn't deliver a viable product, and what's worse, they were selling this product when they knew there was a problem with it to which they had no solution.

I also told them how unhappy I was that their product had crashed my system numerous times. A system crash is never good for your computer and usually leaves some residual damage on the hard drive. So, not only did they take money from me fraudulently, they also compromised and did damage to my computer. They don't seem to really have any answers that are acceptable. I am very dissatisfied with them and I would have to believe that the technical engineers they employ are substandard.

I will not deal with them again as fraud is fraud and McAfee has most definitely perpetrated one against me, a member of the general public that expects better policing of big companies that are only too willing to take our money and very unconcerned with the quality of their product and the inconvenience to the end user. Time is money and I have wasted hours on this problem that should have been devoted to business. The resultant damage won't be fully evident until some time in the future as computer crashes always do some sort of damage to the hard drive, which always rears its ugly head somewhere down the road. So McAfee has cost me money in lost job hours and will cost me money as the damage to my hard drive unfolds at a later date.

I would never recommend McAfee to anyone. Last year, 3/29/09, I signed up with McAfee and I always keep a second security system. I didn't have a problem until Feb. 8th this year. McAfee took it upon themselves to remove $74.54 out of my checking account without warning or authorization. It could have been an over draft. This was taken out two months early.

I called to get a refund phone #1-866-. I spent hours on the phone, these people are told what to say and they say it. They gave me a new phone # to call which was always busy. I have Life Lock, so I called them and the helped me out, (great people). I got my refund, the charge was still pending in my account. I immediately removed their software from my computer and signed up with Microsoft sec.

I followed up and went to their website to cancel their auto renewal. There is no way to cancel. It can't be unchecked. What a surprise. Now, I'm calling these people again. I was assured that my cancellation was successful and that no further charges would be made to my account again. Well, I was lulled into a false sense of security, fool. Without any warning on Feb. 27th, they charged me again. Now, I didn't sign up for, ask for or authorize auto renewal for a product I'm not using. I told their Eastern Indian tech that at the beginning of Feb. Boy, do they want that money. If they're doing it to me, they're doing it to a lot of people.

On Feb.27th, they charged me again. I spent hours on the phone and then days. They have a website that is useless so are their techs. On March 3rd, I checked my account and they refunded my money and on the same day, they charged me again.That is no refund. I want my money back. In conclusion, I went to my bank and cancelled my card and pressed charges at McAfee. They stole my money. I'm hoping to get it back. I wrote BBB and now you. So far, I haven't received any money. I'm disabled. This has literally made me sick. $74.54 is a lot of money and I want it back. Beware of McAfee.

I have McAfee antivirus 2010, and for more than 3 months, I can't update it. Because of that, my pc got infected, and I paid $150 to clean it and re-install w-xp. I reported this to McAfee many times, and still, they haven't solve the problem. So I paid money for a junk antivirus, and all these months are passing, and they won't reimburse me. And if I pay for a year of protection, these months without that will not be discounted. This company is not going to reimburse my $150 neither. It was so easy to solve this--just send me a new copy of the antivirus with a new password.

As a consequence, I spent $150 on repairs, and there are about 3 months without protection on my yearly subscription.

My computer is supposed to be protected by McAfee in partnership with my ISP Comcast. Notwithstanding that, my computer was infected by AntiVirus Live. I called Comcast, which expressed surprise that it got past McAfee and told me how to contact McAfee. I did that. After explaining my problem, the technician calmly gave me three options: (1) pay McAfee $90 to talk to a "virus specialist" [I thought that was the whole corporation] to cleanse my computer; (2) contact my computer manufacturer for help; (3) find a local technician who could help.

That was really two options: (1) pay us; or (2) find someone else. I expressed my shock and surprise that (1) my computer would be infected notwithstanding its being protected by McAfee and (2) that now that it was, McAfee disclaimed any responsibility and I have to pay someone to fix it. The explanation: "McAfee can only guarantee against 99% of viruses out there." I asked if he defined the other 1% as whatever gets through. He only repeated his last statement. I paid the ransom and spoke to a technician who immediately knew how to cleanse my system. So obviously this was a virus that the company was already quite familiar with. It is apparent that McAfee does not take responsibility for any virus that gets through.

3 months ago, I got the McAfee Antivirus Plus 2010 and it did work okay for the first month. After that something happens on my PC and the McAfee was unable to update and every time I was opening my PC was asking me to log in and telling me my password was not correct. Finally, I had a talk with McAfee customer service person and after verifying my account, she gave me a black desktop telling me a kernel file was corrupted and was lock and then turning off.

So I pay somebody to fix it and charge me $150 for cleaning a hard disk and reinstalling Windows XP because McAfee Antivirus did not do the job, and I was left without help even after I talk to customer service asking my money back because still now, it is not updating. So I end with another new antivirus and now I am going to go to blogs and public places to tell me story to the public and make a complaint with the Department of Professional Regulation with the State of Florida for selling me a junk antivirus.

I beg of you to look into McAfee. I feel like they are conducting inappropriate business practices and it's difficult to explain why. Please look into McAfee. Economical damage? Physical damage? This company is taking advantage of people.

I ordered Mcafee security system on line last year in Nov. I was unable to download it so I called Mcafee to see what the problem was.They said that they did not receive the payment and when I looked it had not come through my bank yet so I ordered another one. When my bank statement came in it was on there for both downloads so I called Mcafee back and told them that it had gone through my bank. They asked me to fax a letter stateing exactly what happened and a copy of my bank statement which I did.

When I called them back to see if the fax had gone through they stated that it had but they still could not find it in there records. I then asked to talk to someone else which I did and that person assured me that it would be taken care of. After a month I still did not receive the refund so I started calling again. Everyone that I talked to said oh yeah its here but for some reason they could not get it approved. They finally put me in touch with someon who told me that the whole problem was because the people that I had been talking to worked with the mail order Mcafee and she was the right one to talk to for the online Mcafee and she would be able to take care of it but there might be a problem with it being over 30 days now. She said that she would explain everything and it probably would be approved because it was not my fault. All of this took almost 4 months. Well guess what of course I was not approved because I never did receive my refund. They just keep on putting it off and hope that the person will give up and they finally won.

Enrolled with AT&T internet service and they offer free anti-virus with service, which is McAfee. I have been trying to install McAfee on my computer since last week and keep getting the run around. So I got online today with them (McAfee) and now they are teling me I have a program on my system that keeps rejecting the McAfee file, but this file was on my computer when I had McAfee through Comcast. I am just so sick of dealing with these stupid people I am gonna go out and buy one at Best Buy and install it myself so I dont have to deal with any more stupid people. Is there anything that can be done about these big companies who claim that their products works and come to find out they dont??

I bought a dell that told me it came with 15 months of mcafee and than after i installed it i told me i had only 30 days left!

hello sir,i purchased new dell inspiron 15 laptop with MCAfee security center-15 month before 2 months.it has worked few days but now it is not working and it is shut downing automatically without iam shutting.so i cant work.so kindly help me for my problem or pls give any contact numbers in our nearest service centers

Initially, my response was responding to some automatic email from McAfee (corporate giants) who unsolicitedly used by credit card account for payment for their worthless security software that was woefully inadequate and caused me a great deal of financial and personal inconvenience and sadness.

[I want them to] refund my money immediately and NEVER automatically bill my credit account again without my written permission. [Their] lousy software did not prevent my windows PC from being corrupted - last November via a virus and I lost hundreds of personal datum and sentimental pictures of my deceased Mother! I have since purchased a Mac and other security software.

I am afraid of this company and distrust them - I do not want anything to happen to my new computer as a result of my complaint they have already caused me much mental distress and anxiety! Anxiety that they might retaliate for my complaints against them. I am writing this angry

My story is much like the other stories on this web site. I have continued annoying pop ups that said my computer is not protected. This takes my time in trying to correct the problem.

I follow the directions and it has corrected itself several times. This time however after 3 to 4 attempts it is telling me once again that I am not protected. Nothing I can do will make it tell me that I am protected. I continue to be pested by the problem and feel very annoyed, frustrated and angry that I am not getting a full two years of protection.

My son has the same problem with his computer and thinks that McAfee does this to make us update it to their other programs. I feel cheated, however when I take more time to call McAfee perhaps they will fix it. However I do not have the time to do this. In the meantime I can only pray that my computer will not be attacked by a virus. If it is attacked, I will pray that the Lord return the sender of the virus to His or Her computer and teach them what it is to have their computer crash. Perhaps they will learn the fear of the Lord as my computer is protected by His Mercy and He will take care of people that want to harm me or my family.

I have purchased new Dell Laptop from Delhi,INDIA on 27th July 2009,in which I have got 15 months McAfee Antivirus subscription activated.After some days my McAfee antivirus started showing that my PC is not protected. I uninstalled the McAfee antivirus & again reinstalled it now it is showing that I am protected BUT my subscription expiration is showing only upto 30-03-2010 which only of 8 months which is beyond the loyalty of the customer.So, Please increase the subscription date.

My McAfee service was always on so I don't know what caused this problem. Several weeks ago, I got an alert saying I wasn't protected. So I tried going to the McAfee site but couldn't get there. I tried numerous ways. Finally, I connected using another computer and with a online chat (twice) got help with my problem. Nothing has worked. I've used stinger, etc, to try to identify a virus and get back to the McAfee site. I reloaded the driver, etc, done everything they told me. Finally, I gave up and downloaded a trial Norton subscription, which I'm now going to have to pay for because I must be protected. So the money I've spent for McAfee Security Suite is wasted! Why can't they figure this problem out? Obviously, it's impacted many people.

I did a full scan but it shut down my computer.

I tried to scan a full scan but it shut off my computer again.

I had Norton for over 20 years and got good service and had not problems and was never asked to pay for something that never worked from day one.

My computer shutdown immediately... straight to black and restart... with no warning. This is the third time it's happened and the second time in three days. I'm done with McAfee. I run Norton AV on all of my personal computers and I've NEVER had anything happen like this.

I purchased McAfee Total Protection. The 2 year program was charged to my credit card and I have never had this downloaded program work even once. The spamkiller has always showed it is out of date and when I try to update the program just displays Out Of Date, Upgrade Now. There is no phone number listed in the program or at their website. No phone number exists. I work hard for my money and I dont appreciate McAfee cheating me out of it. DON'T BUY MCAFEE. If contacted by an attorney, I will surely sue them big time.

every time we go onto the internet this mcafee secuity shows up saying your computer is not protected when I do have virus protection on my computer. The we get a email from them say we have subscribed to them when we didn't. We are not interested in this product at this time. I will not pay for any mcafee items of any type. thank you.

Iam not happy with the service I am recieving as your company is stopping me from accessing any website??this is not acceptable and beyond a joke I need security not some company to stop me accessing everything.I have got your service free for a month and have purchased a cd for extra security which I will be returning for a refund as I do not want your form of security anymore.I will be contacting my solicitor as precaution as I suspect that you will try to continue to offer this service.

I installed McAfee anti-virus a year or so ago and then uninstalled it about 6 months later because it was making my pc do weird things. And now I discover an unauthorized charge of $76.46 for an automatic renewal by McAfee while checking my credit card transactions online.I immediately called customer service, it took about 20 minutes for a human to finally answer. The rep was nice about it after I explained my situation and said a refund would be issued within 5 business days. By Friday Feb. 6, 2009, I better have it back in my account or I WILL be calling these folks again!

My media center PC (with wireless lan card installed) became completely infected with multiple viruses and malware while (supposedly) under the protection of McAfee Total Protection with SiteAdvisorTM Plus. The first time it happened, this AV program was akin to a piece of cardboard trying to hold back fire. It was completely overwhelmed. The firewall even shut down. My hard drive crashed, so I used the recovery disc set to reinstall.

After reinstall, within 2 hours, the same thing happened again. The AV ware was completely ineffective. I then did a clean wipe with DBAN (autonuke);reinstalled again and downloaded the McAfee. It worked two hours and once again shut down. I did a program removal then attempted to reinstall the McAfee software but was unsuccessful. To note, this was with IE 7, not 8. McAfee does not work with Internet Explorer 8.

I got on the chat line with McAfee Customer Support and requested a refund or a new and improved product. I communicated with 3 people. I was just stonewalled and the third supervisor refused to provide me with the name of anyone above him . I purchased this in July 2008 (only six months ago). Folks, this was my experience. However, it may be yours as well. Think about it when purchasing AV software.

I paid $ 42.00 for software that did not perform as it should have; and 18 hours cleaning my HDD and reinstalling my OS; twice. I'm out $ 42.00. You live and you learn.

I tried to install the product, When it came to the point where I had to register the product number and my email address It told me there was an error as this name etc had been registered already. I sit with a product which cant be registered -No Mc Afee product has ever been used on this compueter

for over six months I am sitting with no virus protection am am un able to register this product Despite pleas for help non forth coming What do I do now

Barely a couple months ago I purchased Mcafee Internet Security 2009 and have been having problems with the Virus Scan ever since. So I just attempted to uninstall only a part of of system in order to save some space on my computer, but for some reason it began to delete all of the program. I tried to stop it, but ended up removing the whole program and then tried to reinstall it.

Even though I had all original info and the CD, the program would not reinstall. I tried to go to McAfee's web site. It tried to charge for any other info and there was no way to find out any contact information to be able to ask any questions even. Very bad customer service. I will not purchase such a product or go to this company products again.

talked to SOMEONE SOMEWERE - they had no clue?? At this same time other issues started security conflicted w/ many other sites . Finally I removed everything McAfee from my sytem and eliminated my problems.

I have never used or purchase McAfee products. However there was a charge on my PayPal account for McAfee. McAfee took two months to find this order, still has not reversed the charge, in spite of swearing to me that a refund has been issued.

I have had PayPal try and get this money from my bank--until I stopped payment on this they tried two separate times when I was below the amount they were trying to pull and I was charged two separate overdraft fees, not to mention it cost money to put a stop payment on this charge.

Brought a DELL nine, McAfee absolutely destroyed my computer, I spent a day doing the phone, no success, contact the Department of Fair Trade and instantly you will get a real person with a real solution.

I purchased their anti-virus software and in less than a week it wasn't protecting my computer. There is supposed to be free tech help within 30 days of purchase but when I contacted them, 1) I tried chatting first and waited half an hour for someone who ended up giving me a web site to go to to download software which took 30 mins to download and then did not work.

2)I had already searched the web site for a solution, and downloaded a virtual technician which told me that nothing was wrong with my virus protector.

3)Then I called and got India again, after waiting at least 30 minutes was on the phone with someone who couldn't help and he referred me to a phone number which then told me 4)I had to PAY to get a question answered!! There is no help available in America, and no complaint email address or phone number. I cannot afford to throw away $40 and as far as I'm concerned, McAffee is fraudulent in their advertising and warantees. I will never use them again.

I wasted more than 4 hours trying to resolve the issue and $40.01 for the software.

Purchased mcafee because I was sold that it was the best as opposed to norton. Mind you Norton is more expensive than the 45 dollars but it has support help. Mcafee you cannot even find anything to get help. There phone numbers on the box are basically bogus and you can't return it to the store once opened. Presently I have a xpantivirus on my computer that I CANNOT GET RID OF. This is ridiculous and completely not professional. I will NEVER BUY THIS PRODUCT AGAIN. AND WARN OTHERS TO NEVER DO SO AS WELL!!!!!!

Now I have to buy other more expensive things the try to rectify the situation. But knowing this day and age my computer will probably blow up and I will have to purchase a new one a more than thousand dollars and then spend another 100 dollars to be protected. Its all nonsense.

When I purchased my dell laptop in 2006, it came with 90 day free McAfee software. At end of trial, purchased on line with credit card. Nine months later laptop became infected with viruses, McAfee keep stated computer virus free. I downloaded another virus program and found 13 virus missed by McAfee.

I stopped using McAfee and removed it from laptop. McAfee without my permission renewed my subscription when it expired,using the credit card I used to first purchased this software two years earlier. In order to cancel I was required to contact their customer service. They keep trying to stop me from canceling, I finally I prevailed. They never explained how they could use my credit card without premission.

I now feel my credit card info is at risk. What stops them from using my credit card in future. Why are they allowed to keep card info on file forever.Why must I cancel a service I did not authorize.

I am done with McAfee!!

i bought a mcafee program online to download and i couldn't download the download manager so I couldn't download the program. i need a refund and they have not helped me. can u please get them to give me my refund.

i paid $99.98 for something that i can't use.

Purchased McAfee Total Protection online. Followed download instructions. Cannot get product to download. No customer service or tech support to help me. I have been working on this for 2 weeks and am still unsuccessful. I cannot get my monies back.

I am out $125.00. My Toshiba installed McAfee computer security has expired, and even though I have paid for and am ready and willing to download the software to continue to protect my computer, I can't. I am going to report this to my State's Attorney General and the PA Consumer Protection, and of course Toshiba who first installed this ripoff junk.

Last August I purchased a new computer. Included in the features was a 90-day free Internet security system. After that time, a yearly sign up cost was required. I did not want this service. However - it has become impossible to get rid of their extremely annoying and continuous ads and pop ups telling me that I need this function. I had visited the controls section of my computer and repeatedly clicked onto "do not show" icon and "do not continue to warn me" (or words to that effect). Nonetheless, at least once a day an obnoxious hammer- banging pop up comes onto my screen. There appears to be no way that I can contact McAfee. I want it OFF my computer. How do I get this message across? I have become an involuntary captive to their disgusting insistence that I pay for this feature.

Invasion of my privacy; unsolicited and startling sound when the pop up comes on the screen. Sounds like an anvil hammer hitting something.

Ever since downloading the free McAfee anti virus program, I am unable to download any videos and the audio is faint with a large hum. All attempts to remove the program have failed. It simply will not remove from the command at the control panel. Where do I go for support on this? Thank you.

I feel total frustration over this.

I purchased McAfee Internet Security Suite September 21, 2006. I had the program in my computer aproximately two months. I removed the McAfee after constant problems with it. It took over so many parts of my computer programs it would not allow me to have the program Ad-aware. I went into add/remove and chose to remove some of the options in McAfee it did not except this. It stopped emails.

Every time I click the update choice I am given I get a 500-100 message and am unable to up date. I have subscribed to this company twice, almost didn`t the last time. But I will never again. They are a very distant company on purpose . I would never recomend them to anyone because they take your money and then make it impossible to get any on line help . Their whole way ob doing business is to take your money and disapear. They're not worth the time of day.

I purchased the MC AFEE SECURITY SUITE upgrade (mine expired). When I tried to install it, I received an error message stating that I had to uninstall the previous version, but it would not uninstall.

I called McAfee only to learn that there is no free support for a product once it was purchased...not even for installation issues. The only way I could speak with someone on the phone was to pay $35! I complained, and was finally given a pin number to use for their priority support, but it was only valid for 24 hours.

I called the number and was on hold for 1 1/2 hours the first day until my cordless phone died. I tried the next morning at 8:00am and was on hold for another hour...no one ever answered.

I called tech support back to report the problem, only to be told that I needed to call priority service again and stay on hold until someone answers...even if it took 4 or 5 hours!

Once they have your money, they won't even service their own product!!!

My McAfee security center began to require me to login whenever the system was booted or we switched users. Also McAfee wanted me to verify my account several times a week.

I tried to use the McAfee chat service. After being disconnected 3 times while in the que and having to go to the back of the line each time, and then twice while chatting with a tech, I finally called customer service instead of support. They said all I could do, to fix a problem they created, was to pay to escalate the problem. After much polite insistence I was finally given an 800 number that was suposed to be a priority hotline. I was give a pin number and told it was only good for 24 hours.

I've tried the number 4 times for 10, 20, 30 and 70 minutes of hold. I suspect no one will ever answer.

Twice now I have downloaded an update that they suggested I do and it caused major problems with my computer. Trying to get help from them without it costing a lot of money is impossible. Both times I spent hours trying to undo the problem. Lucky for me my computer was still under warranty with Dell so they helped me.

I am going to leave them and use someone else. I am not going to pay McAfee to solve a proble that they caused.

McAfee Security Center informed me that there was an update that needed to be installed. I agreed and installed it. I believe this was Version 7.0317 of the Security Center and all related products. Immediately I noticed a severe negative impact on performance, particularly in Internet Explorer and Outlook. Previously I'd only had Virus Scan and Firewall installed.

The number of background processes are extreme. Whatever they're doing in their privacy services has driven Outlook and IE to their knees.

Furthermore, any attempt to contact McAfee is an exercise in frustration. They make it nearly impossible to actually talk to someone putting their customers through so many layers of absurd questions that I, for one, eventually just gave up.

Uninstalling their products corrected the problems although a tremendous number of junk files and registry entries are left on the system.

I received a notice to upgrade the McAfee Security Center. Upon downloading I have had nothing but trouble with my computer.

Cannot contact McAfee in anyway, shape or form and required to pay $2.95 per minute for any input as to my various problems.

I've used McAfee for years but will give it up now, even though I just paid for a new year. Every few days my work is interrupted with McAfee Pop-ups urging me to protect my computer from viruses with their program--but their program is already installed (which is why I get the pop-up).

For the past two months its become much more frequent. I declined their Internet Security Suite offer, just renewing my anti-virus program--and now, daily, I get pop-ups urging me to take the whole Suite. Also, the so-called Security Center is an annoying gimmick reminding me, every time I use it, of all the McAfee products I have failed to buy.

I have subscribed to McAfee virus protection for several years and found it to be an excellent product. I had 2 subscriptions. I was able to update from their web site without trouble and it certainly kept my machine clean. This year they made changes to their web site so that it was possible to update from some countries but not from others (I travel a lot) I cancelled one subscription as it simply did not work. They appear to have fixed that problem now.

However they have now introduced a system of verification that works in some countries but not in others. Quite rightly they wish to check to see that legitimate copies of their software are being used. Unforunately this system turns off virus protection while it checks and is unable to respond to a successful check by turning it back on again. Their program has, in fact, become a virus, as it interferes with the operation of your machine by constantly demanding verification, successfully verfiying, then demanding verification in an endless loop. I have received replies from requests for help but they appear to be using part-time students who do not read the record of the problem and simply provide solutions to problems that I don't have. It feels like you are interacting with a computer - it is that dumb.

I have tried to point out that taking money for a service period and then unilaterally withdrawing that service for no apparent reason, would be considered theft in most places but this does not seem to worry them. I feel that they have moved from being one of the finest, if not the finest Virus protection company in the world, to being a bunch of irresponsible cowboys making untested programming changes that are worse than viruses in the way that they work.

They also take no responsibility for their product. I am just a one man band and I am glad I am not a corporate body, I would have gone into meltdown mode by now. My machine with all its data is open to virus attack not because of a failure in their product but because their product has been disabled by the company itself. This is deliberate damage to my intellectual property stored on my machine.

A few days ago I purchased McAfee internet security suite 6.0 for approximately $45.00. I installed it and found to my amazement that I could no longer access the internet. I uninstalled it, recovered my internet access, went to the McAfee's help site and attempted to find a solution to my problem.

I was amazed the internet security suite 6.0 wasn't even listed on their drop-down menu. I did manage to locate some supposed remedies for firewall problems ... which I tried to no avail. Of course each time I tried a solution I would have to reinstall McAfee, see if it worked; and if it didn't, re-uninstall it in order to get to their help site.

I then tried their chat help. I talked to a technician named Ian. At least I think I it was a technician. He acted more like a bot than a person. All he did was give me the same information that I had found at the drop down menu and had been tried unsuccessfully. I told him so. Ian the bot then said to run Security Suite manually. I said I didn't believe I had that option during installation, however I would try it. Of course that didn't work either.

I then tried to find McAfee help phone number to call or an McAfee support email address. Guess what? There is no support email address. The help phone number is there alright, but they charge you $2.95 a minute, which translates into nearly $180 an hour. It seems as though McAfee is deliberately avoiding helping its customers, unless you pay dearly.

Of course then there is that 30-day money-back guarantee on the box. Yet, the box does not the phone number to call. You must find that number at the website, which I did. But good luck getting through. I was on hold so long on so many different occasions that I eventually gave up. I am appalled at McAfee's behavior and their indifferent attitude towards their customers and the reliability of their own products. I will never never purchase anything from them again and I will advise any who will listen to do the same.

Unfortunately, once I had opened the internet security suite package, I could no longer return it to the store. Go figure. McAfee does not stand behind their products. They do not care about customer satisfaction. They do not want to hear from you unless it you pay them to listen. Even then I suspect the result would be an even larger expenditure of money without any satisfaction.